Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 14th i ordered AirPods Pro 1st generation from Amazon. I picked them up from the Amazon locker on October 16. Upon opening I noticed they appeared refurbished or used not the new ones I paid for and ordered. I immediately contacted Amazon and they apologized and asked me to repackage them with a new label and wait for an *** pick up. I wasnt comfortable leaving them outside soo on Oct 21 I dropped the box off at the *** store. Tracking showed they were recorded by Amazon on Oct 25. A week later I got an email telling me I sent the wrong item. I contacted them explaining they sent me the wrong item soo all I did is send them back what they sent me. After many days back and forth emailing they refused to provide me proof of any error on my part and they said they were done talking to me and kept demanding return of the correct item. All I was able to do is send them back what they sent me which is what I did. Now they refuse to speak with me or return my money soo now Im out AirPods and $265.19. Im requesting a refund since they wouldnt send me what I ordered .
Customer Answer
Date: 11/13/2023
They have issued a refund thank u for your help!!
Initial Complaint
Date:11/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Why is Amazon suddenly taking the position that my purchase transactions made through my Amazon Prime Account are not actually purchases/transactions with Amazon who the full payment was made to through my debit card linked directly to Amazon bank are not actually transactions to Amazon but are actually business transactions with their chosen 3rd party vendors. They then make it almost impossible to reach anyone from Amazon to report problems such a fraud or return issues where i am being charged a return shipping or restocking fee. When the terms are not stated anywhere in the transaction at the time of the online transaction. If you do reach someone it is after a timely effort to get to "chat" with someome that gets "accidentally" disconnected when they dont want to deal with the problem. Hoping that you will just giveup and take the "screwing" bending over and not contact them again to go through all of the hassle and spend your time getting nowhere. Are we going to hold ****** and his Amazon empire accountable to the same standards as all of the businesses he has put out of business or just let Amazon take over the world unimpeaded?
Business Response
Date: 11/09/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint details and I'm very sorry for the negative encounter you had with our **************************** It's our goal to provide exceptional customer service every time we're contacted and we fell short of that standard.

Upon review, we see you are concerned regarding orders placed with third party seller. I'd like to add we've A-to-z Guarantee program for the orders placed with third party sellers. The A-to-z Guarantee protects you when you buy items sold and fulfilled by a third-party seller. It covers both the timely delivery and condition of your items.

You can make a claim directly to Amazon, and our team will investigate the issue and help you further. While, placing the order, you have an option to select the items sold and fulfilled by Amazon using the filter option on web page, if you are not comfortable with orders sold by third party sellers.

On product page, you will be able to view the item listed as sold and fulfilled by Amazon or sold and fulfilled by the seller name.

Rest assured, we are here in case if there is any issue with the orders be it fulfilled by Amazon or third party seller.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been having several of my orders from amazon saying they are "out for delivery" and then dont receive them till the next day or later. My last order said out for delivery then never showed when i called amazon they said the item never shipped even though it says it was arriving on that day. I had to cancel my original order and place another one and then have even a longer wait time for delivery. I have been having allot of these problems with my orders lately
Customer Answer
Date: 11/08/2023
113-7594439-1876225 is the latest order that i had to cancel and reorder due to it saying out for delivery but had never been shipped
Business Response
Date: 11/09/2023
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It's concerning to hear about the trouble you've had with

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. I can definitely work with the relevant department to ensure that the repeat delivery issues are investigated, to prevent this from happening again.

In order to do so, I'll need 3-5 orders that this happened with within the past 120 days (as tracking data will no longer be available for us to investigate beyond that timeframe), so that we can investigate and correct the root cause.

I apologize for the inconvenience this has caused.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 11/10/2023

Complaint: 20844639

I am rejecting this response because:
I replied to there email with tracking numbers and information about ones that had no tracking number. Have not heard a response from them
Sincerely,

*****************************
Business Response
Date: 11/11/2023
Hello *******,

Thank you for writing back to us.

I am ********* from Amazon.com, writing to you on behalf of ******** who is out of the office.

I understand that you already shared the tracking information to our customer service.

I found one order, which is cancelled.

But to escalate and correct the root cause, we request you to share 3-5 tracking numbers of the shipments which are delayed and delivered on a later day.

I apologize for the inconvenience this has caused.

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 11/13/2023

Complaint: 20844639

I am rejecting this response because:i will once AGAIN submit tracking numbers. But i feel you are just trying to waste my time in hopes that i just give up. This will be the FOURTH time i have submitef them. You bounce back and fourth from bbb response to a direct email responce and from person to person. But here once again are some of the tracking numbers.
Tracking ID: ******************
Tracking ID: ******************
Tracking ID: 1Z819VV1YW29426119(took almost a month to get)
No shipping number
Order #
113-9378403-0504228

Sincerely,

*****************************
Business Response
Date: 11/14/2023
Hello *******,

Thank you for writing back to us, I've provided the BBB with a copy of this message.

We reviewed tracking and order details provided by you.

I know this has been a disappointing experience for you, therefore, I have forwarded all your comments to the attention of our appropriate department in our company to let them know about your experiences.

We'll make sure the appropriate people will take necessary action so that we will mitigate such instances with your future orders.

Thank you for being a valuable customer.

Regards,

*****************************.
Customer Answer
Date: 11/14/2023

Complaint: 20844639

I am rejecting this response because:
The rv lock that i ordered once and had to cancel and reorder because of it saying it was shipped when it was not, has STILL not been taken care of. I reordered it about a week ago and it still has not been processed. Is there a reason?

Sincerely,

*****************************
Business Response
Date: 11/15/2023
Hello *******,

Thank you for writing back to us, I have provided the BBB with a copy of this message.

Apologies for the inconvenience you have experienced with the order#***-7594439-1876225.

We are unable to ship the product as it is out of stock and We don't know when or if this item will be back in stock.

This is not at all expected to happen from our end.

We will escalate it to our concerned team to mitigate such issues in future.

You are requested to cancel the order and order a similar product as we are unable to assure the delivery of this product at this moment

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 11/15/2023

Complaint: 20844639

I am rejecting this response because: i ordered this several weeks ago when they WERE in stock. The order was messed up and had to cancel. When i reordered it said it was still instock but the order was never fulfilled. Now i had to cancel for the second time and will have to pay MORE for a similar product close to the one i wanted.

Sincerely,

*****************************
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a suitcase on amazon.com. Order 114-2637494-3106601. I didn't realize until I threw the box away that it looked like the item had been returned by someone else and the suitcase was locked with no key or instructions in the box. I spent more than an hour on with amazon and was sent to multiple people who said okay no problem we will have it picked up without a box. Then sent me a label requiring a box just to get off the chat. Then the next person said no problem I'll send you a QR code. I received that and again it said I needed a box. The third person, ******, claimed to be a supervisor and then told me i could just use the same QR code and take it to *** and tell them he said i dont need a box. All of which again is untrue. Three different reps lied to me because they couldn't figure out how to solve the problem. Now I have a damaged, faulty suitcase I just need to return but need a QR code that says I can take it to *** without a box or label. That is it! But I also want to report all three of these reps I talked to for making up things and telling me they had solved my issue when they had not just to get me off the phone.
Business Response
Date: 11/09/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to return for the order 114-2637494-3106601.
We apologize for the information communicated on return without box. Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise, with the original packaging and accessories, or any defective merchandise, for a full refund.

Based on the resources available, we are unable to process the return without box. It is best, we recommend to check with Amazon before disposing the box, as it will impact the return process.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon incorrectly billed $65.56 to a card that is no longer on my profile (****). When I reviewed my recent purchases under the orders section, it stated that the charge went to the correct the correct card (****). I was told that Amazon actually charged the **** (not my card). When I reached out to Amazon chat, they were not willing to do anything to fix the issue. Attachment will show the charge going to ****. If you look at the invoice, they billed part of it to one card and another part to the other card. The part going to the correct card was for an item that was returned. Overall, the billing does not make sense but Amazon isn't willing to do anything
Business Response
Date: 11/09/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-9833661-3012206.
Upon reviewing the order details, we see the initial payment for order was selected from the card ****, hence the charges were applied accordingly as per the shipments on the order, which were shipped on October 2, 2023 and we see at later point of time the payment method was changed to ****, which was applied to other shipment, which was shipped on October 6, 2023.

The charge details are included in the document submitted, which shows card transactions on both the cards. At this moment, we are unable to process refund for $65.56, as it was processed based on the initial payment selected, while placing the order.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/14/2023

Complaint: 20844541

I am rejecting this response because Amazon is unwilling to do anything to fix the issue. Amazon's response shows that further action, like reaching out to FTC and other organizations, will be required in order to fix the issue

Sincerely,

*****************************
Initial Complaint
Date:11/08/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account has been locked for no good reason: ************************* I reset my laptop and deleted all ****************** When I tried to sign into Amazon. Even though I have the right password. A series of verifications were triggered, and they keep going in circles.A two step verification should be more than sufficient because I have the correct password and access to the email account on file I did not forget my password therefore there is no need for a 3 step verification. I cannot complete the third verification because I no longer have access to phone number ************** it's a ****** voice number. I tried to recover it but it has been reassigned. I have about $100 in funds in the account. Otherwise, I would walk away and take my business somewhere else.I do not need links or an ***** number to call. I have a hard time talking on the phone and I cannot understand your representatives.I need to be contacted by an Amazon customer service supervisor via email so I can provide additional information to unlock my account.
Business Response
Date: 11/09/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to your account.

Upon review, we see the account is active, if you are unable to login kindly contact us back via call, so that we can verify the details and help you further. For your account's protection, we are unable to get this fixed through email.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/15/2023

Complaint: 20844499

No this is not acceptable.
I have done nothing wrong for my account to be restricted. I provided the correct password and the code sent to my email. I cannot provide the code sent to the phone number on record because I lost access to that ****** Voice number, and it cannot be recovered.

I am requesting for this issue to be forward to a corporate office supervisor.

I am disabled and have a very hard time talking on the phone. It would require me to remove my oxygen mask and if I have to do it. I will video record the conversation and humiliate Amazon online.
I do not have time for this nonsense.
Keep the account Keep it frozen for eternity or better yet delete it.
Theres an Amazon GC balance in the account. Reverse the funds back to the Amazon gift card used to add those funds, mail an Amazon physical card or a check to the address on record, send an ecard to the email address on record!!

If there are any items in the account still within the return window. Provide a return label and I will return them. I no longer wish to do business with Amazon.

Otherwise, I will keep this complaint open and in addition, I will file a small claim legal action against Amazon.

I have provided substantial proof via email (that surpasses any phone verification.) I cannot post it here because its an open forum.

Sincerely,

*************
Initial Complaint
Date:11/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon on Nov 4th Have been a prime member for many years never had a problem that was not handled by Amazon now they are giving me the run around I received an email Nov 5 th that my package was delivered.Had two packages only one package was delivered and the driver text that both was delivered .I didnt get a picture showing that it was delivered The other package I received had no picture taken either just dropped off .I tried to explain this to Amazon and they are pretending they cant find my account they took the money out of my account.Gave them the package ID number and their still saying they could not do anything without my account they just kept sending me these links every time I submitted the link would say that cant find my account .Call three days in a row and they are saying the same thing .I saw a link to dial **************** explain the problem and lady said give it 24 hrs because that happens sometimes the driver may say its delivered and it was not.So I waited and received a text from CS with the same thing the other Amazon people were sending.Something is not right now with Amazon you cant get any help .If you place an order it goes right through with no problem but now if theres a problem Amazon acts like they dont know and refuse to help you . I dialed the same number I have always dialed if I had a problem they would handle the matter right away not anymore.
Customer Answer
Date: 11/08/2023
114-29275879231435
Business Response
Date: 11/09/2023
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It's concerning to hear about the trouble you've had with both your Order and our **************** team when you called in for assistance.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the Order ID so that I can assist you further with this?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:11/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 2, 2023, I contacted Amazon about six dining chairs purchased in October 2022. Despite my efforts to clean them, the chairs remained stained. Amazon associate ***** initially assured me of a full replacement by November 7, 2023. After disposing of the chairs, I learned this promise was inaccurate, and the return window had expired. I spoke to a supervisor, *****, who offered:A $119 refund to the card ending in 6407.A $285.08 gift card for any purchase.A $100 courtesy credit for Amazon-sold items.However, the promised $285.08 gift card was never received despite multiple follow-**** Amazon eventually offered a $100 credit, limited to items sold and fulfilled by Amazon, which doesn't cover the chairs disposed of. This situation reflects a violation of consumer rights and Amazon's customer service policies, which emphasize clear and accurate information. Two representatives made specific promises that were not honored, breaching Amazon's commitment to customer satisfaction.
Business Response
Date: 11/09/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to Diner chairs.

Upon reviewing, we see the order was placed on October 16, 2022. Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

Due to the amount of time lapsed from 30 day return window, we are unable to take action on it. We apologize about the misunderstanding and incorrect information that you received about refund. I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/09/2023

Complaint: 20844437

I am rejecting this response because:

I would have welcomed this information from Amazon had it been conveyed to me during my initial inquiry. However, I was provided with conflicting information. Specifically, I was instructed to dispose of my dining chairs, which hold a value of $500, with the assurance of receiving replacements on November 7th. Consequently, I complied with these instructions. This constitutes the primary issue at hand. While the closure of the return window might have been deemed acceptable information, it has now led to a more significant predicament that Amazon must assume responsibility for. Soliciting feedback for future improvements is undoubtedly advantageous for Amazon, but it raises the question of how this situation is being resolved to address my concerns as a devoted Amazon customer. I find it deeply disconcerting that such an occurrence is taking place, and it is disheartening to receive responses that merely cite the closed return window.

Sincerely,

***************************
Initial Complaint
Date:11/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order ORDER # ***-2184753-1289831 on 3rd of October, it says delivered on 13th, but it never came.They're asking me to file a police form, but are not providing me with the form itself, nor do we have such thing here in ******.They're also asking it to be in English, which is just not a possibility considering my address was placed to an order in a foreign country.Basically they're asking for what I can't provide The reps I spoke to were all awful taking a long time to respond and giving the most generic responses when they did respond. Thieves.
Business Response
Date: 11/09/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-2184753-1289831.
Upon review, we see the information communicated by our team is correct. Kindly, help us with the police report, so that we can review and help you further. Without valid police report, we are unable to take action on the order.

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Note: Kindly, share the report before 12-December-2023. Please ensure to get a Police Report and contact back before this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/08/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ******* at the Better Business Bureau,I am seeking assistance regarding an unresolved issue with Amazon Kindle Direct Publishing (KDP) pertaining to the abrupt and unexplained termination of my account (Case #*********. Despite providing exhaustive proof of my rights over the published content, the response from Amazon KDP has been inadequate and non-transparent.The inconsistency in their handling of my case, especially when compared to a previously resolved similar issue (Case #********), highlights a concerning lack of professionalism and due process. I have submitted all required documents, including a ************* certificate, a Turnitin originality report, and image licenses (attached). Yet, I have received no specific details on the content in question or guidance on rectifying the situation.As an author and a KDP account holder, I have always valued the platform's professional conduct and support towards its community of writers. However, the current situation has left me questioning this perception due to the following reasons:Non-specific Feedback: Despite specific inquiries, I have not been provided with details regarding the alleged "freely available content," preventing me from taking corrective measures if needed.Inconsistent Review Outcomes: The disparity between the resolution of Case #******** and Case #********, despite similar circumstances and evidence provided, suggests an arbitrary review process.Communication Gaps: The one-way communication from the support team does not ****** a collaborative environment for resolving issues, which is a cornerstone of professional customer service.I respectfully request the intervention of the BBB to facilitate a fair and transparent review of my case by Amazon KDP. I aim to restore my account and continue my professional relationship with the platform.Thank you for your attention to this matter.Best regards,*******************
Business Response
Date: 11/17/2023
On 11/9 the Executive Customer Relations team received Ms. ****** appeal regarding their KDP account termination. The appeal provided by Ms. **** was reviewed and approved. Hence, Ms. ****** KDP account was reinstated and informed on 11/15 of the decision.
Customer Answer
Date: 11/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
*******************

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