Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not received my order and upon contacting amazon, I was informed there was no further information and nothing more that could be done.
Business Response
Date: 11/10/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that your order did not arrive.

I request you to please help us with the order# and the registered email id on your account so that I can look into it and help you further.

Looking forward for the details.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im trying to close a business account and open a regular account that I can use to sell. These people are so lost and ** having the toughest challenge getting anyone to help solve this problem.
Business Response
Date: 11/11/2023
Hello ******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I understand your concern to close business account.

Request you to confirm the registered email address or phone number with your Amazon business account to review and help you with your concern.

Also please confirm if you would like to open a seller account to sell products on Amazon.

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 11/13/2023

Complaint: 20845652

I am rejecting this response because: this company has done very little to help me.

Sincerely,

*************************
Customer Answer
Date: 11/14/2023
My business email was *********************** and number is **********. Obviously, I just want a buyer account with a seller account. I thought a business account was a seller. I found out thats just a business buyer account. I tried to close it and start over, but they didnt do it. Too many prompts.
Business Response
Date: 11/15/2023
Hello *****,

Thank you for writing back to us.

As we deep dive, we found out that you do not have a business account with **********************.

But you are already registered as a Merchant with provided email address.

If you have any concerns related to your selling account, please reach out to our seller support.

please click on the link below to visit Seller Central:

******************************************************

You can also visit Seller Central's Help pages to learn more:

************************************************

If you are having login difficulties, please see the below help page:

*************************************************************************

You can also contact Seller Support directly without logging in here:

***********************************************************

We look forward to seeing you again soon.

Best regards,
***************************** P

Amazon.com
Initial Complaint
Date:11/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally lodge a complaint against Amazon, outlining a distressing situation in which Amazon has failed to adhere to their own 30-day return policy and has neglected to issue a refund for a return I initiated on August 13, 2023. The particulars of my case are as follows:I returned an item ordered on Amazon.com , believing it to be in line with their 30-day return policy, as explicitly stated on their website. However, upon receiving the item, I found it unsuitable for my needs and promptly initiated the return process within one week of the initial purchase on August 13,2023.Regrettably, the process of returning the item and receiving a refund has been marred by a series of delays and complications, culminating in my decision to dispute the charge. Even after two months of follow-up and numerous interactions with Amazon's customer service, they have been unable to locate the returned package, despite the *** website clearly indicating successful delivery.What is even more disconcerting is the complete lack of any updates or resolution from Amazon's customer service. Their handling of this situation has been inadequate, demonstrating a clear failure to take responsibility for this issue. As a consumer, I rely on companies like Amazon to honor their stated policies and provide timely and transparent service, which has been sorely lacking in this case.I hereby request the Better Business Bureau to intervene and address this matter to ensure Amazon adheres to its own policies and promptly processes my refund. It is essential that Amazon upholds their commitments to their customers, and the absence of such integrity in their practices is concerning.I kindly request your prompt attention and intervention to facilitate a resolution to this matter. My aim is to have this issue resolved in a timely manner, and I trust the Better Business Bureau's assistance will be instrumental in achieving that objective.
Business Response
Date: 11/16/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the credit card dispute you filed on Order 111-6608348-1254652.

To correct this problem, we have asked your card issuer to close the dispute in your favor.

You should have received a refund of USD ****** on your credit card .

We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:11/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ORDERED THREE SUPPLEMENTS FROM HERE AND THEY WERE ALL DELIVERED EXPIRED. AMAZON IS ACTUALLY REFUSING TO ISSUE A REFUND FOR PRODUCTS THAT ARE EXPIRED IS THIS A JOKE At first they agree to issue a refund and then after 10 days I call back and they said they will not. Then they ask for my ID ???This is UNACCEPTABLE. I PAID FOR EXPIRED SUPPLEMENTS AND I DEMAND A RETURN.
Business Response
Date: 11/10/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order #***-3601802-7101004.

I've reviewed the order and account from which the order was placed. I see an email was sent on Tuesday, November 7, 2023 at 7:27 PM (PST) with Subject "Your Amazon.com order" on your registered email address. I request you to please check your inbox for the correspondence.

Please submit any valid document from the link shared in email.

Note that the following link will expire after 6 days:

*************************************************************

You can contact us our support team for further assistance:

******************************************************************* follow the prompts.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/08/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed and order for cookware. The cookware had scratches. I requested an exchange. Exchange wasnt delivered to me. I believe it was left at my neighbors. They only took a picture of the delivery in front of my door and didnt include house number thats near door. The first delivery I had to provide I code to even get the cookware. They didnt do the same with the second order. I did my part and now Im out of luck because they said they delivered the package. I want my money back. Im not losing ******. I tried to dispute with my bank and Amazon and they are both referring me back and forth.
Business Response
Date: 11/11/2023
Hello ******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with refund on Order ID: *******************.

I see that a replacement is sent to you with order#***-7320936-7957836 along with the original order mentioned above.

I've just sent you 2 *** QR codes on your registered email address with Amazon, please use these QR codes to return both the original and replacement orders.

Once both the cookware sets are returned to Amazon fulfillment center, full refund of $184.01 will be processed automatically.

Hope you understand that we are unable to process a return less refund here in this case.

Thank you for your cooperation.
Regards,

******************************
Customer Answer
Date: 11/13/2023

Complaint: 20845439

I am rejecting this response because: I dont have either package. They do not have permission to charge me for anything. My bank has reversed the credit on my account and said I must deal with Amazon doesnt seem to understand my complaint. I do NOT have the old or new package and I want a REFUND IN FULL.

Sincerely,

*******************
Business Response
Date: 11/16/2023
Hello ******,

Thank you for writing back to us, I've provided the BBB with a copy of this message.

I understand that you did not receive replacement and original order arrived damaged.

Request you to return the original order which you received and we will issue refund as one time exception.

Unfortunately we are unable to process a refund without return.

Thank you for your cooperation.
Business Response
Date: 11/16/2023
Hello ******,

Thank you for writing back to us, I've provided the BBB with a copy of this message.

I understand that you did not receive replacement and original order arrived damaged.

Request you to return the original order which you received and we will issue refund as one time exception.

Unfortunately we are unable to process a refund without return.

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 11/16/2023

Complaint: 20845439

I am rejecting this response because: I sent back the original and I didnt get the replacement.

Sincerely,

*******************
Business Response
Date: 11/17/2023
Hello ******,

Thank you for writing back to us, I've provided the BBB with a copy of this message.

Unfortunately we do not see product are returned.

Request you to help us with the return tracking details like carrier name and tracking number to review and provide you with a update on refund

Thank you for contacting Amazon.

Regards,

*****************************.
Customer Answer
Date: 11/17/2023

Complaint: 20845439

I am rejecting this response because: tracking has been provided twice!

Sincerely,

*******************
Customer Answer
Date: 11/26/2023
Tracking number that Amazon provided.
Customer Answer
Date: 11/26/2023
Tracking number that Amazon provided.
Business Response
Date: 12/09/2023
Hello ******,

Thank you for writing back to us.

I can help you with the refund in the form of Amazon gift card balance on your account for amount $184.

I hope this helps.

In order to try processing the refund on original payment method, request you to confirm the return tracking number which was used to return the product to Amazon.

Thank you for contacting Amazon.

Regards,

*****************************.
Customer Answer
Date: 12/13/2023

Complaint: 20845439

I am rejecting this response because: Ive provided the tracking number here and too them. I would like to escalate to someone in my the executive offices of Amazon to be resolved.

Sincerely,

*******************
Business Response
Date: 12/16/2023
Hello,

I'm Prashanth from Amazon.com.

I've checked with my resource for possible options. Upon review, we see chargeback has been filed and the order was placed on September 13, 2023, as a result we are unable to issue refund on original payment mode.

As an alternative, we can issue a refund in gift card and you can use the same with your next orders. If there was any other option available I'd have definitely helped you with it.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. Kindly, let us know with your consent, so that we can get this processed for you.

Thank you for your patience and understanding in this regard.

Regards,

*********
Initial Complaint
Date:11/08/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my account deleted all credit cards and my information they emailed me and tell me the need a card number but somehow they keep charging my credit card 15 dollars a month for prime I keep emailing them to no regard I'm not the only person they doing this to can you please help thank you
Business Response
Date: 11/10/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the Email ID provided in complaint and I see your account is active with prime monthly subscription for which you are being charged ***** USD every month.

I've sent you an email with a link to process the cancellation of Prime. This process will have the most up to date information on your Prime membership and any refund amount. If you didn't receive the email, please check your junk mail folder or your message center in Your Account.

As your account is active, If you wish to close your account and delete your data:

Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow these steps:

1. Go to Close Your Amazon Account: ****************************************************

2. Sign into the account you want to close.

3. Review the products and services associated with your account.

4. If you still wish to proceed, select a reason in the drop-down menu. Tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and select "Close My Account."

Please note that the closure is permanent and afterwards the account will no longer be available to you. We will not be able to restore the account.

If you decide later that you want to start ordering from us again, or if you would like to use products and services that require an account, you will need to create a new account.

By requesting the closure of your Amazon account on any ********************** site, you'll also lose access to all the products and services offered across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password).This includes, among others, international Amazon sites (for example amazon.ca, amazon.fr, amazon.com.mx), and Audible, etc.

If you have multiple accounts, follow the provided steps for each of them to ensure that we have the correct authority to take action on each account you wish to close. A confirmation notification will be sent to the email address associated to your account or via text message. You'll need to reply within 5 days to verify your request. If you are experiencing issues with logging into the account you wish to close, visit the following Help page:

*************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ************** 2 in 1 Robot vacuum and mop on April 13, 2023. It was $439.99. The order number is 113-1934673-2318639. I tried using it. The vacuum has to do like a perimeter scan of your house first but it broke and would not complete this process. I put in for a return. However, I was able to fix it so I did not return it within the return window. Then it broke again when it tried to vacuum over my rug. It was past the return date so my mom called to ask if we could still return it since it kept breaking. The Amazon customer service worker approved the return so we packed it up and returned it via **** First I get an email from Amazon stating that I return too many things, and I did not return the correct Shark vacuum. They said that they would not be issuing a refund until they got the correct vacuum. It was the only Shark vacuum we ever had so I do not know how we could not have sent back the correct one. I have the start guide paper that came with it and it says that it was the Shark A1 Ultra 2 in 1 Robot. Then they said it was heavily used and not in good condition. We barely were able to use it because it kept breaking, and we told them that it was broken when we called for the return approval. It tried to scan the perimeter of my apartment a couple of times and only was used as a vacuum 2 to 3 times. We asked Amazon to return our product since they were not going to give us a refund. They responded saying they threw away the vacuum for the safety of their employees. They will only communicate via email on this matter and have basically said they are not going to give me a refund until I return the "correct item." I returned the only Shark vacuum I have ever owned and can not prove it was the correct vacuum because they threw it away without my permission. We have attempted to call multiple people at Amazon, but there has not been a resolution to this matter. A business should not be able to take your product and not give anything back in return. I appreciate any help you can give in resolving this matter. I have attached the emails showing my communication with Amazon, my order confirmation, and the paper that was in the package showing the vacuum model.
Business Response
Date: 11/09/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've looked into the Order 113-1934673-2318639 and your account. I see an emails was sent on Wednesday, June 21, 2023, Saturday, June 24, 2023 and Monday, June 26, 2023 with Subject "Your Amazon.com Inquiry".

I request you to please check your inbox for the correspondence. As we have received incorrect item we cannot issue a refund.

We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was hacked. They immediately got in, changed my email address and password, enabled 2 factor authorization, and locked out my account. They then proceeded to use my account. Because my email and personal info does not match what the criminals changed it to they cant give me account info (understandable) however on literally 8 occasions a rep has told us they were escalating this to a fraud department and they are notating the account and wed hear back within ***** hours. Weve never heared back and no subsequent reps have seen any notes. We have numerous cards and accounts attached to this. We also have warranties attached to Amazon. No one is helping us and they keep telling us the fraud department doesnt have a phone. We are going around and around and no one is helping or being honest.
Business Response
Date: 11/10/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account issue. I'm sorry for the inconvenience caused.

I've tried accessing your account details using the email id you have provided however I could not find it. I request you to please help me with the registered email you had on your account, full name and any one of your previous order# (we send email confirmation with the order#) or any of your previous charge amount and its associated charge id (that you will find on billing statement; 9-digits alphanumeric).

These details will help us to locate the right account to help you further on this issue.

Looking forward for the details.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/27/23 I got a phone call from a man claiming to be Amazon and addressed me by name and asked me to verify my zip code. I thought the call was weird because they immediately put me on hold after I gave them the zip code. He didnt say why he needed it. But, I know they had my number, he called me by name, & I gave him my zip code so he could be a hacker. I hung up the phone and changed my Amazon password. The next day I see a charge for $152.21. I check my orders, I dont see an order for that amount. So I call my bank to report fraud and dispute charges. On 11/8/23 we are trying to watch a movie on Amazon Prime and something isnt quite right with my account. It says Im a ********************** member when I log in. I can still watch movies and shows for free as though Im a prime member. I get my packages in 2 days like a prime member, when I called customer service they thanked me for being a prime member since 2015 BUT subscription was cancelled. It cancelled on 11/6/23. The gentleman that called and didnt identify himself was apparently calling to say my membership was coming up for renewal. Instead he spooked me and set off a chain reaction. The card he charged was NOT the card on file to renew the subscription for the last 7 years. They were trying to bill another card on my profile which is why he needed my zip code. I have 3 issues with this. 1. I didnt give permission for them to charge any other debit card. 2. They have several other means to contact me to let me know we are coming up on renewal 3. How do they know I had money on that card? It seems These big businesses will do what ever they have to, to keep their numbers up. I disputed the charges in October because I genuinely didnt know what was going on. What if Amazon says the charges are valid. And today having all of this information come to light, it totally could have been avoided had the rep from Amazon properly identified himself. I need my money back. I did get our membership back on track today.
Business Response
Date: 11/09/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I understand your concern regarding the charges for Amazon Prime and unauthorized access attempt.

I would like to assure you that we do not contact customers by phone for Prime renewals. Customers are sent a reminder email to registered email address.

Upon further review, I found that someone disputed the charge for Amazon Prime and payment made to Amazon was withdrawn. As a result, your Amazon Prime subscription was canceled.

We informed the same to you by sending you an email on Monday, November 6, 2023.

I request you to contact your bank for further assistance.

Regarding Prime membership, I see that you re-subscribed on Wednesday, November 8, 2023 using a different payment method.

For future reference, If you receive a suspicious call, or encounter any other uses of the Amazon.com name that you think may be fraudulent, please don't hesitate to report it by following the guidelines from our Help page:

******************************************************************************

If you ever respond to a suspicious call, email, or visit a forged website and enter your Amazon.com login and password (or any other personal information), unauthorized individuals may have collected that information; we recommend that you update your Amazon.com password immediately. If you provided financial information, you may want to contact your bank or credit card provider.

To read more about ways to protect yourself from phishing, visit our Help pages:

www.amazon.com/phish

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Package is late. The order page says to ask for a refund or replacement. They are refusing to issue either and want me to wait another two weeks.The item is useless to me as I have already purchased another item in replacement of it. Very poor customer service.
Business Response
Date: 11/09/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account ***********************/your-account).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********

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