Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/9/23 I placed an order for 4 items on Amazon.com utilizing a pay in 4 One time card issued by Klarna.com. There were 4 items. My original receipt shows that all 4 items were paid for for a total of ******. However the confirmation email I received for an item that at checkout said would arrive in 2 days stated it would be 3 weeks. I started making my payments to KLARNA that day to repay the one time card. 3 weeks later when it said my item was ready to ship, Amazon attempted to bill the one time card again for the amount of the item that w hadnt shipped a lightsaber that was 79 dollars. After noticing this I notified Amazon that I would need to cancel that part of the order and they did cancel it, but never reimbursed ******. I notified ****** that I hadnt received the item in the original 2 day time frame and that even though they had paid for it that Amazon was trying to bill both myself and ****** for the item again. Originally it appeared that ****** was going to take the missin/cancelled item off my list, and change my paiyment amounts to be in line with the remaining three items. However they continued to bill me the original installments which I have made 3 payments totaling 120 dollars and now other payments as well, double billing me. Klarna tells me Amazon got the entire 163 dollars, Amazon says they did not, I didnt receive the item, and I am still being forced to pay Klarna for an item I didnt receive!! The only person being negatively impact is me the consumer. Im unsure who is in fact acting fraudulently, either Klarna, or Amazon or both, but I have attempted to resolve this with both companies and both companies tell me that theres nothing they can do. So theyre both just stealing my money!
Business Response
Date: 11/10/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I understand your concern related to payment for orders #***-0693910-0221061 and #***-6840087-873****.
I have reviewed the complaint and the attached files and I can confirm that a payment attempt for "Light Saber" was declined. I see 2 different payments methods were tried, but payment was declined by both.

The order was then cancelled by you on October 20, 2023.

The charge for order ending in **** was successful. This order was for 3 items which were successfully delivered.

Please note that any issues related to payment or installment offered by card issuer can be addressed by the card issuer only.

We only attempt to charge for an order and it depends on bank or card issuer to approve or decline a payment request.

In this case, one charge request was approved and one was declined. I request you to contact your bank or card issuer for assistance.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and while it definitely appears it is not Amazons fault it is in fact on the part of Klarna whom I will be filing a complaint with.

Sincerely,

*************************
Initial Complaint
Date:11/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not receive any Hulu services but yet Amazon is charging me $7.99 which I disputed I also contacted the company and they agreed that I didn't have services. And yet Amazon's wants to charge me the 799 and even though I'm paying for television services they have turned off the television services essentially extorting me to pay $7.99 for three or four months for a service that I never received and under no circumstances will I ever pay for it because I didn't have it I didn't use it I don't have any idea what it is and I'm not going to pay it in fact I'm going to close my credit card shortly with Amazon over this extortion attempt I turn on my television this morning and it's not working because they've turned it off even though that's a separate matter and I pay for Amazon prime service for my television but Amazon is extorting me over $7.99 for apparently three or four months for Hulu which I don't use don't know what it is and I've already told them I'm not going to pay it because it doesn't belong to me I've never used the service I have nothing to do with them I'm an old man a veteran and I only use the prime video which I pay for separately they have no right to do this it's called extortion. There is nobody else in my household so nobody else could be watching anything other than myself. They're attempting to extort me I expect that they're extorting others trying to extort them by turning off their television closing down their account when they don't pay something they dispute and in this case I will not ever ever ever ever pay Hulu because I never had Hulu don't know what Hulu is and I'm certainly not going to pay for it and now they owe me money for turning off my television I'm also filing a ********** of ******* complaint for investigation against Amazon for this extortion attempt I've already disputed the transaction I'm not going to pay for Hulu I don't owe them $7.99 for 4 months for something I never had never used didn't want didn't order didn't request and they're not going to extort me
Business Response
Date: 11/16/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email. We are currently working with your card issuer to resolve this dispute.Card issuers usually resolve chargeback disputes within 30 days, but sometimes it can take longer. If you need more information or wish to cancel any disputes, please contact your card issuer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 11/16/2023

Complaint: 20847654

I am rejecting this response because I do not owe that **** bill money

Sincerely,

*************************
Initial Complaint
Date:11/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my dissatisfaction with a recent purchase of an Apple Watch (Order ID: [*******************]) from your platform. Upon receiving the Apple Watch, I encountered difficulties in connecting it to my iPhone, preventing it from linking to my account. Subsequently, the watch was stolen from my car, compounding my frustration. To resolve this matter, I reached out to Apple using the serial number provided on the receipt ************* to locate the watch and/or lock it, only to be informed that it was not valid.Attempting to clarify this discrepancy, I contacted Amazon, and they confirmed that the serial number was indeed correct. This raises concerns that the product I received may be a counterfeit Apple Watch, as its inability to connect to my phone and the invalid serial number align with known issues associated with counterfeit devices.Regrettably, my efforts to seek assistance from your customer service team proved unfruitful. I was advised that there is nothing the company can do and was directed to contact the police. This response is deeply unsatisfactory, as it absolves the company of responsibility for a potentially fraudulent transaction.I kindly request a thorough investigation into this matter and a prompt resolution. I believe that, as a consumer, I am *********** a genuine product and adequate support in rectifying this situation. I trust that you will treat this matter with the urgency and seriousness it deserves.
Business Response
Date: 12/01/2023
Hello Crystal,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that the Apple watch from your order #***-9339268-1871438 was stolen. It is certainly not what we expect our customers to go through.

I would like to inform you that the Apple watch wasn't counterfeit and the serial number on the packaging/box will be correct one.

The serial number can be provided to Apple or Police for further help.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Najam
Amazon.com
***********************************

Customer Answer
Date: 12/05/2023

Complaint: 20847610

I am rejecting this response because: Amazon can not provide me with any documentation from Apple that confirms the serial number is valid, therefore it is safe to assume it as counterfeit.

Sincerely,

*****************************
Initial Complaint
Date:11/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a carrying case for my playstation 5 along with an additional hard drive. My order number is ORDER # ***-3916945-5165034 Both the items were listed as coming together, as in the same package. I'm not sure if it's becuase the hard drive is so small, but it wasn't packed with the carrying case. I only received the carrying case in my order when it arrived yesterday, November 8th. I have yet to receive the hard drive. I tried contacting AMZN customer service but found no help. Please refund me. ORDER # ***-3264164-2545015
Business Response
Date: 11/10/2023
Hello Vishal,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with your order#***-3264164-2545015

I see that the both products are in separate boxes and are delivered with a photo on your door.

Request you to check in your surroundings and with your neighbors to trace the package.

Thank you for your cooperation.

Regards,

*****************************.
Business Response
Date: 11/10/2023
Hello Vishal,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with your order#***-3264164-2545015

I see that the both products are in separate boxes and are delivered with a photo on your door.

Request you to check in your surroundings and with your neighbors to trace the package.

Thank you for your cooperation.

Regards,

*****************************.
Business Response
Date: 11/10/2023
Hello Vishal,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with your order#***-3264164-2545015

I see that the both products are in separate boxes and are delivered with a photo on your door.

Request you to check in your surroundings and with your neighbors to trace the package.

Thank you for your cooperation.

Regards,

*****************************.
Business Response
Date: 11/14/2023
Hello Vishal,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and sorry to hear that you havent received your items from order #***-3264164-2545015.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.

Based on our investigation and your statements, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the theft of the parcel. To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after [delivery date + 60 days]. Please ensure to get a Police Report and contact back before this time

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Thank you for your understanding.

Regards,

*****************************.
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on July 30, 2022 (Order# ***-9253395-2772202) we purchased a laptop through this seller (New Heights Product) through Amazon. In Aug 2023, the computer locked up and was no longer functional as it was stolen property. We contacted the seller and the port authority special agent (per the message on the screen). The seller said they would replace the laptop once we sent the stolen one back. We sent it back, they did not replace it. From Aug to November, we tried to work with the seller and with Amazon ***************** ********************** **************** told us on 3 occasions that they would refund out purchase and never did. I have 29 pages of notes, chat transcript and various other interactions but this page will not allow me to attach the document. If it is helpful, please send me an email address. Thank you.
Business Response
Date: 11/21/2023
Hello,
We have reviewed order details and issued full refund of USD 1,677.41 into customer's original payment method. It may take few business days for refund to appear on bank statements.

Sincerely,
Amazon.com
Customer Answer
Date: 11/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello!We are writing to you on behalf of ******** **** We are an Amazon Seller and recently we have faced a deeply unjust attitude towards us from Amazon on October 23,20203, Our ASIN B0C3VLP4ML has been unjustly suspended by Amazon and this fact completely undermined our possibility of offering our main product to our valued customers. Amazon accused us of having duplicate product pages for our product HOFNIE shower head with handheld, while this, in fact was our ASIN and there was no other ASINs for it. We complied with Amazon duplicate pages policy, and provided exhaustive proof of that, however, Amazon just kept sending us templated answers. Recently, they have suggested us to list it on the original ASIN, which is absolutely does not match with reality, for the reason that ASIN B0C3VLP4ML IS THE ONLY ASIN FOR THIS PRODUCT, You are our only hope, and we sincrely hope that you will help us to make Amazon listen to our arguments and reasoning and reinstate our ASIN B0C3VLP4ML, We are a good-faith seller and we always treated Amazon policies with outmost respect, and we hope that this unpleaseant situation will be resolved quickly. Best regards,******** ****
Customer Answer
Date: 11/10/2023
Hello!

My full name is *******************. Please, proceed with my complaint further
Business Response
Date: 11/11/2023
Hello from Amazon.com,
We will be reaching out to the Selling Partner regarding their concern. Please advise them to be patient as our internal team investigates their ASIN and we'll reach out to them as soon as we have further information.
Customer Answer
Date: 11/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you for your swift and accurate cooperation!

Sincerely,

************************; ******** ***
Initial Complaint
Date:11/09/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are faced with the problem of verifying invoices. However, invoices from the same supplier have been accepted multiple times. Just recently, on November 8, invoices from the same supplier were successfully verified (they relate to other product).Firstly, invoices meet absolutely all the requirements, namely they supplier information, buyer information, item descriptions, item quantities, invoice date (highlighted in the invoices, ASIN B002Y2S536).Invoice US-46-084: 09/02/2022 WE SUBMIT THIS INVOICE SO THAT TO COVER THE QUANTITY REQUIRED WITHIN THE LAST 365 DAYS Invoice US-47-329: 10/10/2022 WE SUBMIT THIS INVOICE SO THAT TO COVER THE QUANTITY REQUIRED WITHIN THE LAST 365 DAYS Invoice US-51-298: 02/09/2023 Secondly, our invoices do not contain anything that contradicts the requirements of Amazon!Moreover, our supplier could not miss a call from Amazon as he is in touch Mon. - Fri. 9:00 AM - 6:00 PM.When we called the Account Health Support, we were told that we need to explain the situation with the prices.Invoice US-46-084 at the time of purchase of this batch of goods, the price on the website was $17.59 for 1 unit of goods. But at the same time, the price on the website was crossed out and instead of $17.59, it was indicated $11.59 for 1 unit of goods. The supplier had discounts on the entire category of products "Water filters". And we were lucky enough to purchase a batch of goods at a discount.Invoice US-47-329 during the purchase of this batch of goods, the price from the supplier increased to $19.54 for 1 unit of goods, and we were not offered a discount, we bought goods at the price indicated on the website.Invoice US-51-298 in this case, we were given a personal discount from the supplier, so we have been cooperating for several years and have made a large number of orders. That is why the price differs from the price indicated on the supplier's website. As mentioned above, a personal discount (almost 50%) applies to us.Please help us.
Business Response
Date: 11/12/2023
Hello,

We have decided to reinstate this sellers ASIN.

We sent an email to the seller informing them of this decision on 11/12/2023.
Customer Answer
Date: 11/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:11/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered this water cooler and it arrived damaged. The plastic piece was covering up the power buttons and the cooler could not be turned on or off. I contacted the seller and was told that I would be responsible for the return shipping or I could get 25% off. I decided it would be cheaper to incur the loss of the product and get 25% back then shipping this huge water cooler. This is unacceptable because I was sent a defective item, I should not be responsible in incurring the shipping fee to return the item. I then contacted Amazon and filed an A-Z claim. I was told that the total amount I paid would be refunded and that I could dispose of the item. I then saw that I was only refunded the 25% back from the seller and that Amazon did not refund me the full amount. I then re-contact Amazon and am told that it would take 2 weeks for this to be figured out. I was then told to keep the item for 2 weeks while they figure out my refund. I am utterly confused as to why I am still having to hold this water dispenser in my space when it is defective. I will be filing a credit card dispute if Amazon is not willing to quickly resolve this issue. An A-Z claim is to protect the consumer from defective or damaged items, and this seller is trying to have the customers pay for return shipping when their sold item was sent damaged. I initially paid $130.34 and have been refunded ***** so far so I am requesting a refund of $97.75.
Business Response
Date: 11/10/2023
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in ****. It is certainly not what we expect our customers to go through.

I see that our A-to-z guarantee team sent you an email with return information. I request you to kindly return the item for a full refund.

We can assist you with a refund of return costs up to $30.00 in the form of gift card balance.

As soon as you have returned the item, please attach a file of return receipt in your response to this email, so we can assist with refund of return costs.

The refund for order will be issued once seller has received and processed the returned item.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/10/2023

Complaint: 20847235

I am rejecting this response because:

I will not be paying for return shipping costs. Although I appreciate your $30 Amazon gift card balance, that will not cover the costs of shipping a water cooler especially considering it is heavy and I can not lift it and fit it into my car. I would have to schedule a pick up which would be an additional cost and probably end up spending more on the return than the actual product itself. I am confused as to Amazon's stance. The seller shipped an item that was NOT NEW. The plastic is installed wrong and is covering the buttons making the water unusable without having to mess with it. The return shipping costs should be completely free and covered by Amazon's A-Z guarantee. I dont understand why Amazon is having the customer cover the cost of return if the item was sent damaged and defective? If Amazon cannot fix their own issue, I will be filing a dispute with my credit card company because this is completely unacceptable.
Sincerely,

********
Initial Complaint
Date:11/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon for deactivating my seller account, GREENSTATE AUTOMATIONS LLC, without responding to my numerous appeals to reinstate the account.I am the registered owner of this Amazon seller account, which was deactivated and locked on November 5, 2021. The account mailing address is *****************************************************************I have been unable to access the primary email associated with this account, ************************ which I rely on for all Amazon Seller Central activities. As a result, I have been using my secondary email address, *************************** for transactions. Despite sending appeals and case logs to Amazon from this address, I continue to receive responses instructing me to access my inaccessible primary email.With my account locked, it has been extremely difficult to identify and resolve any customer issues or policy violations. The main obstacle is a lack of access to my primary email, which I am working to resolve. Given these circumstances, I would greatly appreciate your assistance in getting my account unlocked so I can resume operations and maintain high customer service standards.For verification, here are my full seller account details:Store Name: GREEN STATE AUTOMATIONS LLC Registered Owner: ********************* Primary Email for Orders: ************************** Email for Amazon Login: *********************** Registered Address: ***************************************************************** Last 4 Credit Card Digits: **** Company Name: GREEN STATE AUTOMATIONS LLC Business Address: ***************************************************************** EIN: 84-1040241 Business Start Date: May 14, 2020 Moving forward, I will provide accurate information, update tracking, and strictly follow all Amazon policies and agreements. I recently received a positive response to an appeal and have requested my secondary email be updated as the new primary account email.I kindly request your assistance in bringing this matter to Amazon's attention and helping find a resolution. Your support in getting my seller account reinstated would be greatly appreciated. Please let me know if any additional information is needed. Thank you for your time and anticipated assistance in resolving this issue swiftly.Sincerely,**** *************************** Green ***** Automations LLC **************************
Business Response
Date: 11/12/2023
Hello,

we have reviewed the Seller's account and determined that they do not fit reinstatement at this time. An email was sent to inform them of this decision on 12-Nov-2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unfortunately, the delivery window for my order has been exceeded once again, and I have yet to receive the packages. This situation has caused inconvenience and frustration, as I rely on these items As well that it keep getting delayed due to a driver overtime limit and not to mention the fact that it keep saying its out until 10pm eastern time is a lie its been saying that and the packages keep being sent back because they run out of time to delivery so I have to suffer because of their own overtime issues
Business Response
Date: 11/10/2023
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with shipment#TBA309634679067

As I check the product is delivered on time and not delayed>

I hope this information helps.

Happy shopping with Amazon :)

Regards,

*****************************.
Business Response
Date: 11/10/2023
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with shipment#TBA309634679067.

As I check the product is delivered on time and not delayed.

I hope this information helps.

Happy shopping with Amazon :)
Regards,

******************************

Customer Answer
Date: 11/10/2023

Complaint: 20846592

I am rejecting this response because:
The item I asked for wasnt the correct item once I finally received it and the other packages were sent to the wrong addresses
Sincerely,

*******************************
Business Response
Date: 11/11/2023
Hello,

Thank you for writing back to us. I've provided BBB with a copy of this message.

I understand your concern with regards to the delayed orders, we will take a ***** feedback to mitigate such instances in future.

Also I am sorry that you received a wrong color socks, we can help you with a refund or replacement on returning the wrong socks, request you to confirm your preference by replying to this email.

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 11/13/2023

Complaint: 20846592

I am rejecting this response because:
I didnt order socks this lets me know yall not knowing whats suppose to be delivered I would like a full refund for my items I never got in the amount of $106
Sincerely,

*******************************
Business Response
Date: 11/14/2023
Hello *******,

Thank you for writing back to us, I've provided the BBB with a copy of this message.

Request you to help us with the order number and product names which you did not receive.

Thank you for your patience and understanding.

Regards,

*****************************.
Customer Answer
Date: 11/14/2023

Complaint: 20846592

I am rejecting this response because:
113-6843860-2314604 (1991 Chain)
113-6843860-2314604 (90s glasses)
113-1286748-8364231 (90s Womens Tracksuit)
113-1440409-6111452 (Wedding book)
113-1440409-6111452(wedding glasses)

I also checked to see if it was delivered with the neighbor down the street she actually had a package of ours and returned it

Sincerely,

*******************************
Business Response
Date: 11/16/2023
Hello *******,

Thank you for writing back to us. I've provided the BBB with a copy of this message.

I am sorry that the packages are not delivered, I just issued for the mentioned orders and refunds will reflect in 3-5 business days on your account.

I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future .

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 11/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Will that be on the cards used ? On file or Amazon account I wasnt given a option

Sincerely,

*******************************

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