Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/1 I placed an Amazon order for 2 items & on 11/5 received 1 envelope with both orders ******************************************** On 11/7 I called Amazon customer service & was transferred to 4 people (*********************************) to indicate that the wrong item was sent. ***** indicated that he can't transfer me to a manager, ***** indicated they can't send a replacement, ******* indicated that yes, will issue a replacement at no charge, then someone else came on the phone, who indicated that they cannot do what ******* just told me & that I have to take a photo of the wrong item, before they can issue a refund. When asked for the manager (*****) indicated that I must take a photo, then they'll investigate & let me know if a refund can be issued. I explained to all 4 ***** ******* Rep. that when I purchased the items the return policy doesn't state anything about sending a photo of the items, but instead clearly indicated to merely return the items.On 11/9; I returned the order to *** for both items in the 1 envelope (exactly as the item was shipped/received to me). On 11/9; I received an email now indicating that I must also now send a drivers license, passport, etc. photo ID (w/in 6 days) & if not I would no longer be eligible for a refund nor able to investigate the order issue. This email also indicated that Amazon noticed abnormal activity on my account, which is incorrect. There's been no activity on my account, since 11/5 when the order was placed. However; I complied with the requirements of the returned item **************** photo. I am extremely disappointed with ***************************** been an Amazon loyal ***************** card holder & have never had any issues or hassles with a return, nor ever had such a hassle with customer service (telling me it will be taken care of, then someone else telling me to send a photo of the item, then getting an email telling me I'm required to now send a photot ID to further investigate of which none of the 4 ***** ******* Rep. never mentioned to me was required. RESOLUTION: I am requesting a full refund on **** for the returned items of $98.72 (I already paid for on 11/5 & returned on 11/9 exactly as was shipped). Also, due to the inconvenience, time, hassles, etc.; I'm requesting a **** credit of $25 by 11/24.NOTE: Documentation attached
Business Response
Date: 11/10/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the refund for the returned order. I've shared your feedback with our team for necessary action to avoid it happening again in future.

We have issued full refund for both of the orders back to your original payment on Thursday, November 9, 2023 at 10:06 AM (PST). The refund should reflect back in 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/10/2023

Complaint: 20850312

I am rejecting this response because: The resolution also indicates a **** credit of $25 for all the inconvenience, wasted time, & hassles that I encountered from Amazon for what should have been a simple return.

Sincerely,

*********************
Customer Answer
Date: 11/13/2023
After escalating the concern on 11/13; Amazon did resolve the resolution requested to my satisfaction.
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for a monthly membership to receive benefits that I have not been receiving of late. Amazon Prime memberships come with 2 day delivery - the reason why I have the membership. But more often than not lately, my packages are delivered well past the 2 days - a delivery that I pay for. Paying for the membership is becoming unnecessary and Amazon has made their contact process almost impossible to speak to anyone. I have not been able to speak to anyone because of their circular questioning.
Customer Answer
Date: 11/10/2023
Order numbers
#***-8577200-2183415
#***-2861970-7889856
#***-3580293-8997041
#***-2734361-0501850
#***-0225986-5167403
#***-5920870-6317053
#***-2707941-7702606
#***-4122929-1769844
#***-5879776-9082653
#***-9974792-2189839
Business Response
Date: 11/14/2023
Hello *********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the problem with the delivery of your recent orders with us. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and the order numbers mentioned.

I understand that you're unhappy with the benefits included with Amazon Prime and feel that you are not receiving all the benefits of the subscription.

I would like to inform that One-day or two-day delivery means that the delivery will take place in one business day after dispatch and within 2 business days after dispatch in case of two-day delivery.

Selecting One-Day or Two-Day shipping reduces the transit time to one or two business days after we've shipped your order, but won't impact the time it takes to obtain the item or prepare it for shipment.

We apologize for the unpleasant experience when you tried contacting our customer ******************** team.

You can contact our customer ******************** team by phone using these numbers:

- Calling from within the U.S. or ******: **************
- International: **************

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

*******
Amazon.com
***********************************

Customer Answer
Date: 11/15/2023

Complaint: 20850306

I am rejecting this response because:
The attached examples prove that delivery was in process, yet was late so Amazons response does not address my concern and is unsatisfactory. All of the previous order numbers have the same issue, I have screenshots for all but can only upload 5 here. Its also unacceptable that I had to file a BBB complaint in order to get a contact phone number for customer service because it is apparently impossible to do via the Amazon app. While their response email was not, it avoids any accountability and I am not certain Amazon will handle future issues properly. Not to mention the items that I was supposed to have delivered to me last week.

Sincerely,

Dominique Washington
Initial Complaint
Date:11/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon account was placed on limited access. In order to access account I needed to upload documents to prove identity and credit card. Uploaded ********** drivers license, credit card picture, credit card statement and I even submitted a utility bill with name and address. After reviewing the limited access was removed with an email. Just one day later attempts to return an item a customer rep stated in order to return I MUST upload ********** id to prove who I am for return!! Why??? Ive abided by past requirements and yet once again being denied access and harassed by Amazon! What are they doing with all my personal and private information???
Business Response
Date: 11/10/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account and order return issue. I'm sorry for the inconvenience caused.

I see our team have noticed abnormal activity on your account hence we needed to verify your identity before considering your request for a refund or replacement.

Our team have now received your document and verifying the same to help you further. To continue processing your refund or replacement request, please contact our **************** team after 3 business days of submitting the documents. To do so, go to "Amazon ****************":

*****************************************

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/10/2023

Complaint: 20850213

I am rejecting this response because: ********-
Thank you for responding.
However, it seems apparently you did not read the complaint throughly. If you had you would have read that in order to get account from limited status as it was in prior to return request, actually THE day of request, and you had seen my actual account. You would have seen the same day of request I had ALREADY been verified!!!! That was necessary in order for me to access account!
I had to submit credit card used, in wallet, statement(s), drivers license and I even submitted a utility bill with name and address!
Therefore, there was NO need for another verification for drivers license!
I feel I am being harassed by the member I spoke with in regards to the return. I feel this because on return the only method was to drop off at a location. Due to my being disabled that is not possible. In past a pick up option was always offered to me and I paid for the pick up minus refund total! When I spoke with said rep I had mentioned that I contacted the local *************************** and followed their advice in order to explain to rep as to why pick up was needed. She then became rude and asked for verification! So its complete harassment on behalf of her acting as an agent for Amazon.
In conclusion, once again since I had already submitted verification and account access was released the same day as for return there was no need for another verification!

Sincerely,

*********************
Initial Complaint
Date:11/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
he issue here in detail is that I have been using amazon to place my orders and a couple days ago I attempted to place an order using some gift cards gifted to me recently to buy things for college and such. So i tried to place a macbook order and a couple of hours later i get notified the order is on hold as well as my account until I upload some information such as the billing statement and picture of card i used to supplement the payment of the giftcard, as well as an image of the giftcard/purchase of the giftcard. This information was provided however they asked for the same information again in a separate email and once again i logged in to provide it. However they asked again for a third time for the card number to be seen on the statement as well as clarifying that it must show the transaction. However the transaction was never charged so I'm not sure what they are saying. So, i uploaded a picture of the same statement as before but showing the last four of the card being used for a separate transaction made to my same amazon account. I get notified once again, but this time I don't get prompted to provide more information. Instead, I am told that it is determined my account will be closed despite providing the correct and exact information requested of me. I am assuming it is some outsourced fast paced job which is not being reviewed correctly or is completely bot automated. Return my account to me as you are stealing my money within the giftcards
Business Response
Date: 11/10/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account and order issue. I'm sorry for the inconvenience caused.

I've tried accessing your account details using the information you have provided however I'm sorry, I could not find it.

I request you to please help us with the order# and the registered email id so that I can look into it and help you further.

Looking forward for the details.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/10/2023

Complaint: 20850185

I am rejecting this response because:
The email is ******************
Sincerely,

*****************
Business Response
Date: 11/14/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing the email id.

The provided email does not have any account registered with us. I request to please recheck and share the registered email id. If there was no email on your account, please share the registered phone# so that I'll be able to look into it and help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/14/2023

Complaint: 20850185

I am rejecting this response because:
******************
Sincerely,

*****************
Business Response
Date: 11/16/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-11-16.

Sincerely,
********
Amazon.com
================
Business Response
Date: 11/16/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-11-16.

Sincerely,
********
Amazon.com
================
Business Response
Date: 11/16/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-11-16.

Sincerely,
********
Amazon.com
================
Customer Answer
Date: 11/16/2023

Complaint: 20850185

I am rejecting this response because:
Information sent
Sincerely,

*****************
Business Response
Date: 12/20/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
==============
Initial Complaint
Date:11/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My Amazon seller account, ************* has been mistakenly deactivated due to a suspected with the seller account named **** UA, which I neither own nor have ever owned.The actual owner of the seller account **** UA is *************************. He was my Contractor and provided marketing services to my Amazon seller account and had access to my Brand Registry cabinet through user permission I granted.I discovered that the same email address used to access my seller account was also linked to the seller account **** UA, which ************************* owns. The Contractor also mistakenly shared my trademark/brand with his seller account named **** UA, which caused the Amazon system to incorrectly assume that I own both ************ and **** UA seller accounts. It isn`t so. I have terminated the ********* Services Agreement with *************************, the owner of the seller account **** UA. The user permissions associated with that agreement have been revoked, and the **** UA seller account has been removed from my Brand Registry cabinet. There is no connection between my ************ seller account and **** UA.I have attached the following supporting documentation to validate the statements mentioned above:- ********* Services Agreement ?456-0379 (start of the business relations between me and the ************** ********* Services Termination Agreement ?185-0732 (termination of the business relations between me and the ************** Invoices (payment confirmation);- Money transfer receipts (money transfer confirmation).Additionally, I have attached my Plan of Action, which provides a detailed explanation of the Root Cause and the Corrective/Preventive Actions taken. I kindly request you to review it for more details regarding the wrongful deactivation of my seller account.Based on the details presented, I am optimistic that a favorable outcome can be achieved, enabling me to resume providing services to customers through the Amazon platform.Best regards.
Customer Answer
Date: 11/14/2023
Greetings!

In response to the BBB message asking for clarification, I provide the following information. My full name is *****************, I`m the owner of Romloong Incorporation.

Best regards.
Business Response
Date: 11/15/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 11/15/2023.
Thanks,
Amazon.com Seller
Performance
Customer Answer
Date: 11/17/2023

Complaint: 20850125

I am rejecting this response because:

I am writing to file a formal complaint against the Amazon Seller Performance Team regarding my account suspension and appeal process.

My Amazon seller account, ************* was suspended due to a related issue with the seller account named SNOP UA, which I DO NOT OWN AND NEVER OWNED.

My account was suspended in error, and I have taken all necessary steps to rectify the situation.

ATTACHMENTS:
- Plan of ********************** Services Agreement ?456-0379 (start of the business relations between me and the ********************************* Services Termination Agreement ?185-0732 (termination of the business relations between me and the Contractor);
- Money transfer receipts (money transfer confirmation. Please note: I paid to the Contractor IN CASH);
- Affidavit (notarized confirmation of my claims made by the Contractor).

The owner of the seller account SNOP UA provided marketing services on my Amazon seller account. He had access to my Amazon Seller account, including access to the Brand Registry. The same email address used to access my Amazon Seller account was also linked to the seller account SNOP UA. The contractor also shared my trademarks/brands with the Amazon seller account named SNOP UA, which triggered the Amazon system to assume that I owned both ************ and SNOP UA seller accounts. This is not true.

The marketing services agreement is now terminated. The user permission issued under that Agreement is removed. SNOP UA Seller account is removed from the Brand Registry cabinet. There are no relations between ************ and SNOP UA Seller accounts.
Thank you for your attention to this complaint, and I look forward to a positive resolution that will allow me to continue serving customers through the Amazon platform.

Sincerely,

*****************
Business Response
Date: 12/18/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested a review from another Amazon team.
Thanks,
Amazon.com Seller
Performance
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to cancel my Amazon prime membership and they won't help me they keep telling me same info to get rid of me so they can charge me again this is a scam I have called multiple times and I have gotten no help just feel helpless they need to be stopped for this practice of making it impossible to cancel I begged the customer service rep for help they treated me like a joke and I want this cancelled now thanks
Business Response
Date: 11/10/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you would like to cancel Prime subscription from your account.

I see this subscription was signed up from ****** Play store. Memberships obtained through ****** Play can only be cancelled in ****** Play store.

I request you to please contact "****** Support" on this issue to cancel your subscription and avoid future charges. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an item on October 23, 2023 for a pair of hiking shoes for a woman waterproof non-slip for $31.31. I sent them back to Amazon and they received it on ****- 2023 at 7 PM in their ************** ******** office I have the tracking number which is 1Z9WX3427882753634. I contacted Amazon and they advised a gift in the amount of $33.03 would be applied in my account. The representative says that they show that my return is stuck in transit even though the tracking information shows it has been delivered. All I am asking for is my money back for something that I returned. I have contacted them several times regarding this to no avail. Thank you very much.
Business Response
Date: 11/11/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to locate the order you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 11/13/2023
This is like the second or third time that I have sent you the order number from Amazon regarding my complaint. Here is the order number from Amazon **** *************. The order was placed on October 23, 2023. The order total was $33.03, what more information do you need? I would really like to get this resolved and appreciate your help. Have a very nice day thank you.
Business Response
Date: 11/15/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've issued a full refund of $33.03 on Monday, November 13, 2023, to the original payment method.

Refund was issued to the original payment method generally gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

************************************************************************************* 248

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:11/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a graphic card on Amazon but it cancelled. My bank account paid the bill but after Amazon cancel it for 3 days I still didn't get any refund information. The order number is 114-3275502-5185059. The item is a ****ti graphic card and cost ******. I try to talk to Amazon Agent but they always ask me to find bank. But bank ask me to talk with Amazon.
Business Response
Date: 11/11/2023
Hello ElmeroII,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. Upon checking I see that the order has been cancelled on Friday, November 10, 2023. The order was placed with credit card.

You haven't been charged for it, but an authorization may be visible on your account. This should be removed according to the policies of your bank.

Please contact your bank to clarify how long they hold authorizations for online orders.

This canceled order will appear in the Canceled Orders section of Your Orders (www.amazon.com/yourorders).

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 11/14/2023

Complaint: 20849750

I am rejecting this response because: These two orders leaked my personal information. Yesterday, I received a phone scam pretending to be **** which claimed that I had an unsigned delivery that was answered by a Chinese person after being transferred. I have only purchased items from Amazon and both sellers for the graphic card are Chinese address. This matter is very serious! Here is the phone number: ************
Sincerely,

Elmeroii *****
Initial Complaint
Date:11/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the last year and a half or so deliveries from Amazon have become worse and worse. This most recent one has been the worst one yet; my current order was supposed to deliver on Tuesday 11/7/2023. The order did not deliver because it said the driver "attempted" delivery during the lunch hours of the business while it was closed. The delivery instructions tab specifically states to only attempt delivery during the open business hours and to leave the package with an actual person. They then did the same thing yesterday and today; I have now spoken with two customer service representatives via their online chat function who assured me they would get this issue fixed. But this has also happened too many times in the past; all I ask is that my package be delivered and that all of my future orders have the delivery instructions followed as this has become way too common of a problem for no reason. The representatives also confirmed that the carrier was Amazon Logistics, who is the carrier we seem to have the most issues with. **** never attempts to deliver during lunch hours, only when the business is open. *** and ***** have tried before but then deliver it later that day during business hours for the business or the next morning when the business is open. I do not have the screenshots of the chats unfortunately. I hope to stay an Amazon customer for a long time, but some of these deliveries that have been missed due to instructions not being followed have been important packages or highly anticipated orders only for issues to be caused. I am only asking for instructions to be followed for a better delivery experience with this current order and future orders.
Business Response
Date: 12/01/2023
Hello Dyson,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

Your feedback has been noted and delivery instructions were well-placed on your account. We have also filed feedback against the driver who attempted the deliveries.

Upon checking I see that the order in question has been delivered Monday, 13 November, 2023.

Your future orders will be delivered as per the delivery instructions.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:11/09/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past 3 years (start date (2/9/2021) $39.99 card ending in ****. Amazon has randomly charged my credit card for a business/seller's acct I've never established. I've reached out throughout this whole ordeal, explaining to them I do not have a sellers acct or a business acct. Nor have I ever sold or attempted to sell anything on amazon. I keep getting emails telling me to finish creating my business account and to finish completing my business account. When I email them back telling them I don't have a business account, see if there is one in my name to please close it and refund my money. They email me either stating I'm using the wrong email to contact them or I can't close my account because I have a balance due. Mind you this is the same email their emailing me info about this *************/ seller's acct. I thought I had it rectified but then I noticed any card that I put on my Amazon prime acct they randomly charge. Most recent charge $20.00 10/21/23 on card ending in ****. This issue has cause great financial hardship. Id like all monies refunded plus the overdraft fees these fraudulent charges have caused.
Business Response
Date: 12/01/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding the $39.99 balance on their selling account.

I reviewed their concern and I was able to locate a selling account linked to their email address *************************

Selling account name: Dai and Yo's Blessed Locs

According to our system, they have a professional selling plan under ****** marketplace. The $39.99 that we are trying to charge them is for the monthly professional selling plan fee.

We will not be able to initiate a refund for the monthly subscription fee as the $39.99 charge is still unsuccessful, unable to close their account since there is a balance for the monthly subscription fee.

For more information they may visit the below help page:
(Login required)

Monthly subscription fee
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