Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,049 total complaints in the last 3 years.
21,717 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/12/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 10th 2023 a mattress protector was orders from Amazon:Order: 113-4057635-1463412 The order was stated to be delivered the next day between 8am and 12 pm The order was not delivered and Amazon stated it would not be delivered until monday I ordered anbother protector and asked for them to cancel the order,They said they could not cancel the order but they would refund the order once delivery was taken.The next day the package arrived but I had already secured a alternative replacement,They want me to drive 20 miles to a *** store to return the package.This is not a acceptable response for me to have to drive 20 miles each way to a *** store for amazon's mistake.They offer no other option to resolve this manner rather than to drive 20 miles each way with no compensation for gas to return the package.
Business Response
Date: 11/14/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order and I see a refund was issued to your Amazon.com Gift Card on November 12, 2023 for $20.02

You can view your gift card balance and activity here:

************************************************

As informed by our support member on chat conversation, we don't want you to go through the hassle of returning the item. You are welcome to keep, donate or dispose of it - whichever option is most appropriate and convenient for you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Customer Answer
Date: 11/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 10th, November 2023 I placed Order # ***-4250309-0147465 in which I purchased a computer monitor for $690.61 after tax. The purchase was made on my girlfriend, ***************************** account.The monitor was defective, I initiated a return/refund on October 26th. On November 7th I dropped off the item at a **** On Nov. 9th it was received. The refund timeline was estimated to be an extremely long time compared to any other refunds I have had, and said the refund would not be credited to my account until December 2nd.Because of this, I contacted Customer Support to inquire about why this was, and if its possible to expedite it in any way. The CS(Customer **************** A" immediately told me I must now submit a photo copy of my ID to ********************** because it was "A new policy Amazon has begun on November 7th". This did not sound correct, and I found no info pertaining to this anywhere online. After questioning them as to where I can find that information, "JV A" left the chat. I started a new chat with CS member and repeated my concerns, they now told me they cannot help me until I submit my ID and would not answer any more questions or concerns.I escalated the issue to CS Manager "Sagar.S" who told me "All of the information presented to you was correct" and I needed to submit ******'s ID to continue "the investigation" (revealing to me they were being deceptive, as this was NOT a new policy as they had originally stated and re-iterated).I then Questioned "Sagar.S" about their deception about the reasons they are demanding my ID and I was then told I would not NOT receive a refund at all if I did not send a copy of my ID to them. This is both unprofessional and borderline illegal to deceive customers and not be willing to explain why unjustifiable demands are being made. After submitting ******'s ID to them I am concerned about not receiving a refund at all as well as POSSIBLE IDENTITY THEFT! Its impossible to trust a business willing to lie to its customers!
Business Response
Date: 11/13/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund for the Gaming Monitor from the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

Firstly, I would like inform you that Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Regarding the refund, once the provided ID is verified by the team, refund will be processed automatically processed.

I would suggest you to contact the customer support team through phone and they will be able to help you further with the verification.

Also, you can get back to me anytime, I'll be glad to assist you with the possible option from my end.

I appreciate your understanding in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Arun
Amazon.com
***********************************
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered several things off of Amazon on October 30 of this year. The order number is 113-5271214-4945066. The 100 pack of thank you cards arrived damaged. I requested a refund and to return them. I was told I would receive a refund once I sent the item back. The item was received back to Amazon November 8 of this year. They are now saying there is an issue with giving me a refund and keep giving me the run around.
Business Response
Date: 11/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-5271214-4945066.
Upon review, we see the item has been received by returns center on Nov 8, 2023. Usually once the carrier receives your return package, returns are processed by Amazon in 14 days. In some situations, it may take longer.

This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation.

Fore more information refer to our Refunds page for more information:

***************************************************************************************. If you don't hear from our ************** by 23 November 2023, please write back so we can find out what happened.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********

Customer Answer
Date: 11/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item off of Amazon, a meta-quest three for my son that required a signature. My son was available all day on the 11th to sign for the package. The driver came to the door, put one package on the porch and my son was waiting for him to come back with the other package And he drove away. I then had to spend 11 November all day home because again this order required a signature I started a chat, and was told by a gentleman by the name of **** that he was going to fully refund me for the cost of the item due to the grave inconvenience and having to wait all day because the package was not delivered first thing in the morning as it should have been I was the last stop at 5:30 at night again wasting my whole day waiting on a package that should have been delivered prior , I am reasonable and was not expecting the full compensation but then was told that that was a lie but I am looking for at least half because my time is valuable as well. I get paid $20 an hour and I wasted 11 hours of my valuable time on my weekend that I needed to do things with all because of the extremely poor customer service of this company, I have screenshots of this chat that all of a sudden has seem to have disappeared And no one is willing to properly compensate me for this great inconvenience
Customer Answer
Date: 11/12/2023
My most recent complaint needs to be amended. The date was the 10th one November that my son was home, and I accidentally stated the 11th. Due to the driver, not delivering the item on the 10th as he should have with the other half of my order I had to wait home all day my self on the 11th and the item was not delivered until the very end of the day, so I am looking for proper compensation for wasting my whole day due to the negligence of the driver.
Customer Answer
Date: 11/13/2023
I incorrectly stated that the first half of the order was delivered on the 11th the first half of the order was delivered on the 10th and the second half of the order was finally delivered after waiting all day on the 11th
Customer Answer
Date: 11/13/2023
I am trying to e mail more supporting files but your email is invalid resolutions@thebbb
please advise
Business Response
Date: 11/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-0168535-8746612.
After careful review, we see the information communicated on refund for the order is incorrect. I'll surely take this as a feedback from you and will forward it to the appropriate team to mitigate such instances in future.

At this moment, we are unable to issue any refund on the order, however for the inconvenience caused I've issued a $20 gift card on your account, you can use the same with your next orders. You can view your balance and usage history in Your Account here:

*************************************************

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/14/2023

Complaint: 20860217

I am rejecting this response because:

Sincerely,

*****************************
I do not feel that this is proper compensation, for the grave inconvenience that I went through for two days in a row due to the negligence of the driver, as I am not so naive as to feel that I am *********** a full refund, I am going to expect more compensation than a mere $20 gift card for the inconvenience that I was put through for two days for this order. I also do not want a gift card I want it taken off of my already purchased item as I will not be doing business in the future with this company.
Customer Answer
Date: 11/14/2023
I have not closed this matter and am still asking the Better Business Bureau for assistance in coming to a reasonable resolution for my inconvenience due to the drivers negligence and east of my valuable time . If no resolution can be made here, I will further escalate my complaint with the Consumer Affairs Department
Initial Complaint
Date:11/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-1175841-4197017 Item name: MERCHANDISING LICENCE ********* FIG 30 CM Binding Creators Opinion 1/4 Scale Amount: $577.80 total price including *** sales tax + $20.00 for return shipping back to Amazon = $597.80 Problem: I sent in my return for this order more than 30 days ago, but Amazon wants me to submit my identification to continue with the return process. Amazon already has a copy of my verified ID in multiple forms, as I am a ******** recipient and am receiving a Prime discount, and as an Amazon Prime **** account holder, which verifies my SSN and my identification. I have had my Amazon account since before ****. On 11/11/2023, an Amazon representative verified return was received more than a week ago, and confirmed that the return should have been processed already. However, instead of a refund or a store credit, an email was sent that Amazon demanded that a photo of my identification be sent. I find it unnecessary but, nevertheless, I have attempted to comply. I have followed the instructions in the email and attempted to comply with the request following the website ************************************************************* which redirected to ************************************** but because the site has problems, submitting my identification was futile and did not go through.The resolution requested: Please process my refund or store credit, an amount of $597.80, of which $577.80 is the total price including *** sales tax plus $20.00 for return shipping back to Amazon. A refund back to Amazon is fine. Amazon also needs to explain better regarding "abnormal activity on your account" instead of being very vague about it, so I can help Amazon better in regards to being more compliant, instead of randomly requesting identification when Amazon already has them on file.
Business Response
Date: 11/16/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item MERCHANDISING LICENCE ********* FIG 30 CM Binding Creators Opinion 1/4 Scale.

While I tried researching the issue, I was not able to locate any return tracking information for this item. We need more information on the emails and communication shared so we can engage the correct team on this issue.

Please share the picture of the return tracking receipt for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Initial Complaint
Date:11/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
account issues
Business Response
Date: 11/13/2023
Hello ****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

I've reviewed the order and your account. I see our team has taken necessary actions on your account and sent you email correspondence on your registered email address on November 12, 2023. I request you to please check your inbox for the correspondence. Please visit the link and submit your ID for verification for refund.

I also see that you wanted to return Marika Women's Standard from order 111-5654055-1309813, however were not able to accept the return for this product. We accept the return of merchandise as long as it's returned in new condition within the return window. It looks like the return window for your item ended on November 11, 2023.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction took place Mon, Sep 4. I paid Amazon.com $360.39. The item showed signs of not being new and was unusable by the following month. I contacted Amazon at which point they told me to contact the seller and provided me the seller's information. Sure, I go and maintain communication with the seller for about a month until they confirm there's nothing they can do as it turns out Amazon had given me the wrong seller's contact information. I return to Amazon explaining all of this and they tell me "Okay, we got it. Your replacement will be processed by tomorrow." That tomorrow was yesterday, November 11th. I received an email saying they wouldn't be able to process the replacement as we've exited the return window. I contacted Amazon again and told them this. They then told me there was nothing they could do. Following that conversation, I received an email from Amazon asking for absurd personal information so they could process my refund.
Business Response
Date: 11/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-9243601-0764215.
Upon review, we see the issue was first reported on October 11, 2023 and as per our records the return window for the order got expired on October 4, 2023. Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

Due to the amount of time lapsed from 30 day return window, we are unable to take action on it.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Theres two different orders id like to resolve, the first order is for educational flash cards: Teachers ******* Educational flash cards for toddlers, order# ***-1196204-9388212 sold by *********************** corp The seller took several days to respond to me, I had to reach out several times for them to respond to me, the cards were not as described, the plastic rings dont hold the cards well, when you flip the cards they come undone, and the social and emotional and manner cards the little girl in the picture looks the same, I found it difficult to process and Im an adult, with homeschooling you have to have more then 30 days to see if the product is going to work, so I told this to the company they said I had to return them, well amazon is not willing to return them, I want a full refund The other Order was ordered back in march a 7-pack of full soft yoga pants, they came in really sheer thought maybe theyd be decent for summer, almost every pair ended up with holes, order number# ***-7743158-0158658 and the cost was $35.99, i was looking to contact the seller, amazon would not let me, sent me to associate after associate, the last associate was sarcastic and basically told me i over wore them and i was fat. I tried to contact them again, and again Im constantly sent else were, id like a full refund for both my orders, the last time i sent in a return i had to contact you guys because they held my refund for weeks, and the refund before the the *** driver stole it and i did not receive a single bit of money for my refund Also in the same order as the yoga pants, #***-7743158-0158658 i ordered sterling silver earrings and reached out and no response, cant cont the seller, def not silver, my ears blistered panshi sterling earrings silver hoop, sold by crown jewelry store, they wont let you contact the seller $14.44 for them
Customer Answer
Date: 11/14/2023
In the past weeks I've had many altercations with Amazon, I've reached out in regards to some sellers and asking Amazon to help me get in touch with some sellers from the prior complaints. And they refused to help me sent me down rabbit holes of different associates and they never had good communication with each other.

I reached out about yoga pants to try to each the seller, I paid ***** for a 7pk they was thin and sheer and did not wash well. I didn't return them because I've had issues with returning every single item I have ever return to Amazon, I've had them keep my return and not give me my money, theyve lost my return, kept it and not give me my money for weeks until I reached out to you guys, I also even had a *** worker steal an orders, they charge you to send things back, don't give you enough time to review it. I reached out one last time and the employee basically told me I was fat and outwore these pants because I bought them in March, well how do you I wore them that much?

I also in September bought Miss ****** flash cards from *********************** corp, the company said they would return them for a full refund, Amazon denied that request even though the actual seller granted it. This were $19.99

Then they didn't have proper communication on the app and a huge Christmas order I had order said running late for over a week. So I asked about it, and they told me to contact the cops

I found my orders my husband had put them in another spot in our house, I went through them and they gave me loose ***** underwear placed in a clear bag with a peice of tape, two packs like this, $15.99 @ 2 packs, they weren't used, it was more like someone else ordered them and must of returned for the wrong size so I used the chatting part of the app, and told them, well they was rude and responded with I needed to provide my license for further returns on this order.

My license is my right, I shouldn't have to show my license because I did not want to return the underwear and not received a full refund. Because they take a "restocking" fee and not to mention returning never goes well.

So I decided I'd call Amazon and chat with them to try to resolve this, so 11/13/23 at around 4pm I chatted with a nice lady, she listened to me and told me It was my right, I didn't have to show my license to return items and because I've been through so much with Amazon her supervisor approved her to give me a $50 promotional code, and it would be applied in 2-5 hours. I thanked her

I checked the next day nothing was there, so at 7am 11/14/24 I chatted with a gentleman who tried to help me, he then sent me to a girl named *** and she was a total jerk, talked above me, yelled at me, told me to get it out, wouldnt let me talk, completely belittled me, then proceeded on telling me return the underwear, and no the promotional code, the phone call was not even about the underwear it was about a $50 code I promised. And she completely belittled me yelled and then hung up.

So then I was so ***et I tried to reach through the chat some sort of higher up so I could report the employee. And all day it's been rabbit hole, they don't understand.

I want my refund on all items listed. 111-6131156-7772224 is the item number for under $15.42 and $15.56, I want my refund for the flashcards $19.99, and the yoga pants *****, and I want the promotional code they sent me for the $50 dollars, I want to be compensated for the items I bought, for them not letting me speak to the sellers to resolve issues, for being harassed, violated, bodyshamed. For them to not do anything. I irritated and I'm sad and I'm hurt. Id settle for them to refund me to my giftcard balance. $100 it's less than what I'm asking. I'll be more then willing to chat, and show more emails, and pictures of how they sent things.

I ordered a **** order for Christmas for my son's, so what is the $600 gift didn't work I can't return it without my license, so scammers and hackers can get my information. Unprofessional. I want there apology and I want to be compensated for everything complaint
Business Response
Date: 11/15/2023
Hello ******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with Order ID: ******************* & Order ID: *******************

Unfortunately return window for both the orders expired and we are unable to process any return or refund request for any products in these orders.

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 11/16/2023

Complaint: 20860072

******** would like to be compensated the promised promo code amount so i can at least purchase sanitary underwear for my son, and also an additional 50 for being harassed like i was not once but 3 times, so $100, and i want to reassurance that i can return any item if need be without giving out my license like im some sort of criminal, any other time when something looks suspicious they call me and ask me if there is suspicious activity on the account I've been a ******************** customer for ****** never have i ever been told to give me license ever.

my past year with amazon has not been good. I'm just writing so i can better explain myself so maybe you can understand what im trying to achieve. First off, i live in an area where there really is not a drop off area to send back items, and most of the time *** will pick up the items, any item you send back amazon takes back like half of the refund, and i have an issue with that, so that's why i like to strictly for the most part deal with the sellers themselves because you get the most better outcome. In march of this year i bought myself a big pack of legging capris they came 7 in the pack, they did not wash well at all, i tried to reach out prior but amazon wanted half of the return, so i decided I wouldn't return them. So i just tucked them aside, so i got thinking that maybe id reach out to the seller instead recently, so i reached out a week or so ago just asking to get in touch with the seller, i was sent down a complete rabbit hole of employees through there texting app on the amazon app, like none of them had communication at all, constantly having to repeat myself, when simply all i wanted was to figure how to get in touch with the seller, finally after about the 10th employee, i got one employee who was chatting with me and they was completely sarcastic, basically telling me i was to big for the size i ordered and i must of out wore them by wherein them all the time, i responded back with how do you know I even wore them all the time, and that i was just looking to get in touch with the full soft seller of the capris. Well she then decided i could return all the leggings but id only get 7 dollars for them, i paid *****, i felt horrible after having my weight body shamed because they were to irritated to actually do there job, and just let me contact the sellers, i think its simply but to them it just wasn't i guess

In September i purchased some ******************* flash cards from a company named *********************** corp, the cards where $19.99, i used them like twice with my son, we are a homeschooling family, and honestly as any mother would understand not ever child learns the same, and I needed more then ************************************************** so the company said i could return them for a full refund, but sense amazon fulfilled the order, they'd have to give me the label, amazon denied that even though the seller granted the permission.

I before any of this happened placed a huge Christmas order with my husbands credit card, it was a $1200 order, since im a homeschooling mom and im with my children 24/7 its not like i can just take them into the store, so amazon was how i had to go, honestly it was not my first choice but I went with it and placed the order, for several weeks a large lot of he order said running late but on its way, so i contacted amazon and they said i needed to reach the authorities, first of all, the authorities are not going to do anything but tell you to look with the neighbors and not do anything, it happens with my friends all the time, but needless to say my husband put them in another spot and did not tell me, I found them, they put like an item in one box so i had all these small boxes with like one thing in its, well in this order were two packages of ***** underwear size small for little boys, these underwear were loose in clear package with a piece of tape both packages, $32.00 in underwear, kinda like another mom ordered the wrong size and sent them back. So I used the texting option so my kids can't hear what im talking about because this is in regards to there Christmas, the associate said sorry about the underwear and that i needed to return the item, again you don't get the full refund, so i declined, im sorry but times are tough your not going to get half of my money its not going to happen, well then this harassment started with I couldn't return any of my big Christmas order unless i gave them my license, how do i know there not scammers? I mean you have no clue anymore in this day and age. So i instantly got on the phone and called them this was on 11/13/23 and i spoke with a nice lady, who told me no way did I have to give my license, and because i was failed by other associates she was going to speak to her supervisor, i placed on hold and when she came back she told me for compensation for what I've been through they were going to give me a $50 dollar promotional code and not worry i did not have to provide my license to return any items what so ever that it was my right, i asked her again because one of the items bought for my child was a $700 item, so come Christmas morning what if this item doesn't work and I can't return it because they want to be ***** and want id.

Typically i use giftcards to purchase items, but obviously this was Christmas so i used my husbands card, and it was verified with my husbands credit card company, so idk if that's what there deal is because i normally use giftcards, and honestly i do that because i had a issue with them taking to much money out of my acount before.

So since the promotional code was not applied i called back the next day and this was 11/14/23 at 7am in the morning so my children could not here me, i got this nice gentlemen and he tried to troubleshoot as to why the card was not placed, he then then sent me to someone named ***, and she would not let me talk, yelled at me, told me i needed to return the underwear, i kept trying to talk and she wouldn't let me, and when I finally did get a word in edge wise she told me to cut to the chase, i told her this wasn't a return issue it was I didn't get the promotional code the prior associate the day before had promised, she then started getting more irate and then told me no and just hung in the middle of me asking her if they communicate or keep a log of phone calls, she completely belittled me

So then i wanted to speak with someone higher up, someone that speaks English and could actually listen to me and understand what i was trying to achieve, im a customer, i was body shamed, told i was to big for the size yoga pants and that i wore them to much, i was violated of my rights with the license bit, and there still going on about it, and then i was completely screamed at, i do have proof of he phone call of he girl that promised me the promo code of $50 in my phone logs, i shoudnt have to be treated so poorly, they have all this stuff in there policy about you have to treat there associates nicely but what about the customers? I don't even have the comfort of knowing that if something i got my kids for Christmas wrongs that I can't return it at all. Then if you do they take half of your money, no other retailers do that but them, we are in really trying times,

I want an apology and the comfort of them telling me that I dont have to provide my license, they could simply ask me to change my password, i dont feel comfortable with that at all, but i also feel uneasy because i did make a huge order with them, you'd think with such huge order supporting there company they would be willing to work with you.

Also in the past i returned 3 orders, they kept the refund for like 5 weeks and refused to send me my money, which i had to reach out to you guys to get my refund for that, and then i also had a *** worker steal my order, and never got refunded for that. They send me a carhartt hoodie that had someone's initials the hoodie i sent them a photo, paid $50 and they only gave me like $10, you have to understand they dont have a GOOD track record with returns at all,

Sometimes you get a decent associate but lately the customer service all says something different, I've tried all day yesterday and today to reason with them and they all say something different, one says no its right no need to provide your id, the other says I do, the other one is yelling at me, the other one is clueless, its like there is no communication. I should not have to reach out to the bbb because they like to steal from there customers, my phone number is ************. I almost want to take legal action against them, i know if i was supervisor and I heard my employees did this not once but on 3 accounts id would compensate without hesitation,

Oh also we got a **** giftcard, bought through amazon and the giftcard was hacked, so I truly dont feel comfortable at all, with the license bit at all. Thank you *******************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon committed 2 infractions 1. lost qty 10 of our gauges sent to FBA ASIN# B0CG4R9T2T. We had sent them 20, sent all the proof they lost 10. These are valued at $10 each. They owe us $100 as store credit 2. Amazon unfairly suspended our seller account for no fault of ours, owing to a product listed on amazon.sa portal. After 10 days of endless complaints over phone/email/submittal of documents they re-activated our store, acknowledging their error. I spent 10 hours and lost 2 weeks of business. We request $180 as compensation as Amazon store credit
Business Response
Date: 11/16/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/16/2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 11/17/2023

Complaint: 20860043

I am rejecting this response because:
we have given Amazon enough evidence of gauges imported and FBA qty 20 based on box weight. They are trying to deflect owning up the gauges are misplaced. As for the ***** store fiasco, a simple apology is NOT accepted. Monetary compensation has to be provided

Sincerely,

***************************
Business Response
Date: 12/18/2023
Hello,
The email address through which this complaint was raised, ************************ is associated with an Amazon account registered in the Amazon ************ store.

We recommend that the seller sends information about this complaint to Amazon through the channels offered to the seller via email or through the sellers Account Health Dashboard in Seller Central.
Thanks,

The Amazon Seller Performance Team

Customer Answer
Date: 12/18/2023

Complaint: 20860043

I am rejecting this response because:
Incorrect, that is only one part of the complaint. The other is Amazon fulfilment lost 10 gauges
we raised this issue back to Amazon so many times. They asked for purchase invoice, we sent them all documentation. They owe us money back for losing our inventory and wasting so many days on the closed .sa store issue, both of them

Sincerely,

***************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently bought Beats Pro earbuds for myself and my wife (two sets). The first set I received was broken, and my wife's was fine. I had a replacement set sent. The replacement set was also broken. I was done with trying to get a working set of earbuds, so I sent them back for a refund. I received a letter from Amazon saying that they had received the wrong device and threatened to kick me off of Amazon. I have been a loyal customer to them and spend a large portion of our income with them. That has nothing to do with the earbuds; it's just a pretty terrible way to treat a customer. I believe I got things mixed up and returned my headphones under the order I placed for my wife's set. This would be why the SN/IMEI doesn't match. I'm submitting a photo of the SN/IMEI on the earbuds we still have. I would like them to compare this to the order I returned under to see if this was just a mix-up. Overall, they need to return the set that I sent them so I can properly return them or issue a refund. I paid for the item. In the email I've attached, they have admitted they received the earbuds. They don't get to keep the item AND my money. I think this is all a confused mess. I have chosen a ******* Amazon location, but I don't know if it's the correct one for this. There's no way to know which one to contact, and the account specialist will not respond to emails.
Business Response
Date: 11/17/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-0299497-8513800.
Based on the results of our investigation, we aren't able to provide a refund for this order. Our returns department advised us that they received a set of black Beats Powerbeats Pro wireless earbuds] with different SN/IMEI [SH2DJFT39PXLL]. We confirmed the Beats Powerbeats Pro Wireless Earbuds - Apple H1 Headphone Chip, Class 1 Bluetooth Headphones, 9 Hours of Listening Time, Sweat Resistant, Built-in Mi from order #***-0299497-8513800 was in the box given to AMZN_US at the time it left our fulfillment center.
You can review our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below:
www.amazon.com/conditionsofuse

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Customer Answer
Date: 11/17/2023

Complaint: 20860010

I am rejecting this response because: Then you are admitting that you still have the earbuds that I PAID FOR. You havent read anything I submitted! I simply returned them under the wrong order. Return my property to me, now, or I will be filing in small claims court. Return my property to me!!!!

Sincerely,

*************************
Business Response
Date: 11/20/2023
Hello,

I'm Prashanth from Amazon.com.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. At this moment we are unable to provide a replacement/refund for this order.

We've disposed of this item and can't return it to you. Per Amazon's return policy, Amazon doesn't store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon. You can refer the below link for more information on mistaken returns

**********************************************************************************************************************************************

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 11/21/2023

Complaint: 20860010

I am rejecting this response because:
You have got to be kidding. This has to be the most ridiculous customer service experience I have ever had. How simple minded can you guys possibly be? I accident sent them back under the wrong order and instead of reaching out about the misunderstanding, you threw out my property?! This could have easily been corrected with a simple email or phone call. I JUST RETURNED IT UNDER THE WRONG ORDER. Maybe youll actually read what I am saying if its capitalized. You havent listened to a single thing *** said. It really seems like your employees wanted to pocket something that wasnt theirs. Either way, you are thieves. Small claims court it is! I will be getting that money back. Our family is done using Amazon and their services. I will be telling everyone I know about this absolutely moronic handling of a simple mistake by your inept and dishonest staff.
Sincerely,

*************************

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