Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,769 total complaints in the last 3 years.
21,913 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an iPad and received it with a scratch on the back. The box looked opened and resealed. I ordered a NEW iPad and received a DEFECTIVE/DAMAGED one. I requested a return and received an email that I need to provide a copy of my license otherwise I wont be granted the return. This is absolutely preposterous. I refuse to disclose personal information about myself for an item that Amazon should have made sure was brand new. I want my refund.
Business Response
Date: 11/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-0307945-8745860.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We returned an Amazon with my Prime account in mid-October. It was received at the *********, **, warehouse on 10/24/23.It was a graphics card we ordered but the issue was the package inside the box was tampered and didn't have the correct graphics card in it. It was an old used one. This tells us that they didn't check a return before us.It's been almost a month with no refund after return. Now they're flagging my account and wanting my ID to issue the refund. They won't tell me why I am flagged. The only things I can figure is the item or the fact we recently moved from **********, **, to *********, **. Either way I don't see how my ID makes it impossible for them to refund to the original payment method for something they sent us completely wrong.
Business Response
Date: 11/14/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the return.

Received a different graphics card in used/damaged condition instead of expected item: ZOTAC Gaming GeForce RTX **** Ti AMP AIRO.

As we didn't receive the correct item, we are unable to issue refund. Please get in touch with our customer service department so that they can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 11/14/2023

Complaint: 20861175

I am rejecting this response because: We were sent a package with a used graphics card. It was supposed to be brand new but the box was tampered and the item was not the new graphics card we ordered.
The comment section when we started the return stated this. Amazon has been silent until we started pushing back about the return.
Sincerely,

Peyton
Initial Complaint
Date:11/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am requesting assistance for an order I placed with Amazon. The color I ordered and the color shipped were incorrect. Some technical error on either side, for that I'm not really placing blame. I attempted to stop shipment, that is when I noticed they were sending the wrong color. So I waited for the package to arrive and immediately reached out. After 3 agents who simply did not know how to exchange an item that was sold and shipped by their company (Amazon), I asked to speak with a supervisor on how I could do a simple exchange. I was told there were no supervisors. We all know, that to be a blatant lie. I was not trying to get anyone in trouble, I simply am trying to fix this simple problem before I miss the birthday this gift was for. It ended with "There are no supervisors" and "By the way, while we were chatting on this, we noticed abnormal activity on your account, and now we need a government issued identification for us to continue with you." I was floored. On Veteran's day, of all days, this disabled combat veteran is now being treated like a criminal. I am reaching out to the BBB because you are the best problem solvers of anyone I know. I am reaching out, because I am down over $800 and have my Wife's Birthday coming up in less than 2 weeks. I've missed enough birthdays due to my service, and I am at a loss as to why this happens now, when I can actually see my Wife when she opens a birthday present from me. Appreciate any assistance you can send my way. As always, thank you for what you do.
Customer Answer
Date: 11/15/2023
I am regretfully typing out this request for assistance. I have exhausted every possible way to resolve this, even though the only part I had was placing the order and providing the funds to purchase. The order (114-5414848-4422649) for 8 different items, was placed November 9, 2023 for the amount of $2,006.66 and these funds were immediately withdrawn from my account. 3 x items of this order arrived on 11/11/2023. The next 4 x items arrived the following day 11/12/2023, with an error. The wrong color shipped, and I had to wait until it arrived to correct this error. At this point, I reached out to Amazon and spent a lot of time being transferred with no resolution. While on the phone with the last representative, I realized there was no assistance being that I was on the phone and chat so long and multiple transfers. I asked for a supervisor and was denied. I asked multiple times. When I asked for the last time the agent whose name was Princess said: Oh, by the way while we were chatting, we noticed abnormal activity on your account and now require that you send a government-issued identification to us, and after 2-3 weeks we can assist you from there. All because I asked for a supervisor. Someone who could better resolve this very simple request from a customer who did nothing wrong. This was my request with BBB earlier (Complaint ID *********. Now it is the afternoon of 11/15/2023. And the final item of my order has not arrived. It has moved to 3 x different Amazon facilities, and Amazon has still not released positive control of the package to ***** They are still waiting for Amazon to drop it off, so it could be delivered to its destination: My home. This package and its last tracking data ***** **********************) shows: **** is awaiting the item and the last notification is Friday, November 10 8:50 PM Package left an Amazon facility. ******, ** ** Multiple call center people, multiple chat people, nobody will assist with this. I received a notification yesterday from Amazon saying: We're sorry for the additional delay. If you prefer not to wait for this package, you can request a refund. Every single person I just spent an hour + on the phone with denied and refuse to transfer to a supervisor. One call center said I need to call the police. I said What? Amazon still has the package! Why would I call the police?. Only to be put on-hold, transferred and denied a supervisor. I honestly feel horrible. As I stated before in my original complaint, the first issue was a for my Wifes Birthday. Now this 2nd issue is for my sons birthday. Which Amazon has now ruined and taken away from this disabled Veteran. They took my money and refuse to refund or replace. So, I have no options for my family on their birthdays, because Amazon is holding my money hostage. I have documented every part of this experience, and am pleading for BBBs help, and for Amazon to do the right thing. People should not be treated like this. I cant believe how a company who you were loyal to for so long, spent thousands of dollars with, only to slam the door in my face, while holding my familys money.
Business Response
Date: 11/16/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the item Canon EOS Rebel SL3 Digital SLR Camera with EF-S *****mm Lens Kit, Built-in Wi-Fi,

A careful review of your account reflects that the correct information has already been provided.

To be eligible for a refund, we ask that you return the Canon EOS Rebel SL3 Digital SLR Camera with EF-S *****mm Lens Kit, Built-in Wi-Fi, Dual Pixel CMOS AF and 3.0 inch Vari-Angle Touch Screen, White you ordered within 30 days of the date you received it.

In most cases, after the carrier has received your return package, it can take about two weeks for us to receive and process your return. Please note that some returns may take longer.

In addition to your return, Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 11/16/2023
Hello, I received an email at 1:54am last night from a what looks like the same call center personnel that is part of my issue. This email did not come from Amazon's corporate office and they simply repeated what they told me in the beginning. First, I request this be handled by the appropriate customer relations representative to which the complaint is against. Not a random Amazon personnel who is obviously not even close to the same time zone as the BBB and I are on. This creates a huge gap in time for any responses. I also updated this complaint yesterday and have still not received the last part of my order. Which I spent over $700 for. I am receiving no assistance and I believe if this is handled by corporate (*******) and not an Amazon entity across the world it would be quickly resolved. As always BBB, I appreciate your assistance.
Customer Answer
Date: 11/16/2023

Complaint: 20861147

I am rejecting this response because: it did not come from the proper Amazon **************** that I initiated in the original complaint. This is not the proper communication. This is why I received a personal email from them at 1:54am because it is a different entity across the world. Corporate Headquarters is in *******, **. Secondly, I still have not received my complete order but have been charged for it $800.00 **** is still waiting for Amazon to drop it off so they can deliver it. I am requesting that they release the funds for the last item of the order, which is described in earlier correspondence. I am not paying for something AMAZON never fulfilled.

***************************
Business Response
Date: 11/19/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the item Canon EOS Rebel SL3 Digital SLR Camera with EF-S *****mm Lens Kit, Built-in Wi-Fi.

As informed earlier, to be eligible for a refund we ask that you return the Canon EOS Rebel SL3 Digital SLR Camera with EF-S *****mm Lens Kit, Built-in Wi-Fi, Dual Pixel CMOS AF and 3.0 inch Vari-Angle Touch Screen, White you ordered within 30 days of the date you received it.

In most cases, after the carrier has received your return package, it can take about two weeks for us to receive and process your return. Please note that some returns may take longer.

In addition to your return, Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

We have provided complete and correct information pertaining to this issue. We'll not be able to take any further action on these matters without the above requested information.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 11/20/2023

Complaint: 20861147

I am rejecting this response because: I have already submitted my identity throught the AMAZON channels. Why am I not eligible as an Amazon Prime member for many years, a refund after you lost your own package before it even got to **** to be delivered to my address? It has been 10 days. The entire 10 days it has been in Amazon possession/control. Not the **** (who is still waiting for the package *see attached), and definitely not the customer! ********************** took $700+ for this missing item from my over $2000 order! Why are you not addressing that? Why am I not receiving a refund after over 10 days of no movement....FROM YOU! AMAZON! This is going to end up being pursued in other avenues if this isn't resolved soon. This is gone on long enough. REFUND for the order you never shipped!!
***************************
Business Response
Date: 12/03/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the item Canon EOS Rebel SL3 Digital SLR Camera with EF-S *****mm Lens Kit, Built-in Wi-Fi.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

If you don't hear from our ************** by January 5, ****, please write back so we can find out what happened.

Thank you for your understanding.
Regards,
Pratap
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon not issuing refund on a used item unless I submit photo verification.This is illegal and malpractice
Business Response
Date: 11/14/2023
Hello ***,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your recent order with us. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I made a purchase on September 25th, 2023 from Amazon. The order# is 113-1469267-3941808. It was for a handmade 316L Surgical Steel Clear Cubic Zirconia 16g 6mm Septum Jewelry nose ring. The cost of it is $14.99. I have talked with various customer service associates and everyone has given me the run around. What happened was I received the wrong item and so I printed the label and returned it. They received it on October the 3rd, 2023. And now they are asking me to send my ID for verification purposes and I need them to give me my refund back as they promised. I am sending you guys a copy of the *** label so you can check it and see that they received it already and also a copy of the item.
Business Response
Date: 11/14/2023
Hello ********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you received an incorrect item and haven't received a refund against the order #***-1469267-3941808. It is certainly not what we expect our customers to go through.

I understand that you have already returned the item and that you are being asked to submit ID for verification.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue refund.

Please rest assured that any information you provided is handled according to our Privacy policy.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for these items. I have proof from Amazon that I purchased the items talked to three managers stating my money will be refunded **** days and it never was
Business Response
Date: 11/14/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your recent order with us. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/14/2023
I have already sent my order number per amazing request
Business Response
Date: 11/17/2023
Hello ******,
I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
Thank you for writing to us. I hope you're doing well.
As informed, you were not charged for the order in question and each charge attempt was declined.
You can contact your bank for more information or assistance.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

Najam
Amazon.com
*****************************
Customer Answer
Date: 11/17/2023

Complaint: 20861089

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned several items almost one month ago: Ive been a prime member for over a decade and have spent THOUSANDS!! I refunded some items right when I got them as colors were off from pics.literally brand new not even opened. Amazon confirmed they received items, but WONT refund MY money until I submit govrmenet id. What?? Excuse me? You have my info my mailing address my everything, and *** want more? Thats fraudulent youre receiving brand new items but also not refunding customers. This is FRAUD. Give me my money.
Business Response
Date: 11/14/2023
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you did not receive refund for your orders #***************** and #*****************. It is certainly not what we expect our customers to go through.

I understand that you have already returned the item and that you are being asked to submit ID for verification.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

We have taken your feedback regarding the Identity proof submission.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently netted $1,370.66 in sales. Amazon took $900 of that and when I asked why they said it could be for a lot of reasons, but they refuse to tell me why. It is not storage (I'll tell you why in a second) it is not FBA fees and there are no other fees I've incurred that would total $900. :That is my first complaint. Two weeks later they took -$214.66 and and they called storage fees. The only problem is I do not have that much product that I have ever accumulated that much storage fees AND the fees are only from 11/4 to today. Considering I just sold 106 pieces of my largest product which has been on my account for MONTHS and my fee for one week has NEVER been -$214.66 I'm sure they are just coming up with phony fees. I had lover $500 left (after they took the $900 for no good reason, but before they took the $200) and now I only have $300 (which means that in less than 30 days they have taken $1,100 and WON'T TELL ME WHY OR HAVE INFLATED THE ***** I called and asked for my money and they said no. They originally said i would get paid on the 8th, then they said the 12th They are just going continue to come up with fees and reason to take my money so they don't have to pay me! PLEASE TELL THE ATTORNEY GENERAL TO GO AFTER THEM PLEASE THEY ARE A SCAM
Customer Answer
Date: 11/15/2023
they are still doing it. They took $900 from my earning and said it was to cover my $39.99 monthly subscription fee. That is a lie because the subscription fee was already paid for the month. After that I was owed a little more than $500. After I filed the complaint they took another more money for no reason and now after I filed the complaint i've only got 284. THEY CHARGED OVER $200 IN STORAGE FEES FOR 9 DAYS!! THEY HAVE NEVER DONE THAT BEFORE. I a couple of weeks ago I was owed $1100. They took $900 and said it was to pay a $39.99 monthly fee! does that make any sense to you? They took $900 and said it was to pay a $39.99 monthly fee! They took $900 and said it was to pay a $39.99 monthly fee!
They took $900 and said it was to pay a $39.99 monthly fee! They took $900 and said it was to pay a $39.99 monthly fee! They took $900 and said it was to pay a $39.99 monthly fee!
I know I keep repeating it, but I need help here. Please! please please help me. They have new product that I sent in, but they are angry about me reporting them so they are REFUSING TO LOG IT IN AND SELL IT. THey have lost my product and to me to F$$K Off. Refusing to pay for it.
I just want my $1,100 back! please! in the original complaint I sent the email in which they said they kept $900 of my net earnings to pay for the $39.99 monthly fee. THey charged me $200 for storage after I sold half my product. Even when I was over my storage limit they never charged me more than $35 per MONTH, now that I have sold my product and I am less than half of my storage limit they charge $200 for NINE DAYS. I told you in the original complaint that they were just going to keep charging me until there was nothing left. I started with a NET amount DUE OF $1,100. right now I have less than $300. PLEASE HELP ME!!!!!

Business Response
Date: 11/27/2023
The seller's concern was investigated thoroughly and there is no balance or recent transactions showing for the seller account at this time.
Customer Answer
Date: 12/09/2023
Hello, the problem has not been resolved. I am actually receiving retaliation from AMazon because of the complaint. At the same time I filed the complaint I sent in new product to be put on the site for sale. They took the product (I have submitted evidence that they received it from their site) and the customer service rep I spoke with said that they are keeping the product and they want a receipt for it so they can just give me the money I paid for it back instead of putting it up for sale so I can make money. They still have several hundred dollars of mine that they are keeping and refusing to give to me. They say they are just going to keep it and just keep adding new fees until the money is gone. I made $1,100 from sales of my item, i have not RECEIVED A DIME. Please help me, Please help me!
Now they are taking the product I send in and keep that for themselves too
Business Response
Date: 12/26/2023
Hello,

In order to research this adjustment, please reply to this email with the date and amount of the fee.
Thank you,
Payments Specialist
Amazon.com
Customer Answer
Date: 01/02/2024
I responded separately, but the first fee they took was ***** they took $935 and said it was to pay for the $***** fee. When I asked why they didn't give me the remaining amount back. The did not respond. The other time was that I sent in product to be put up for sale. They refused to put the product up for sale and have refused to pay me for it. Please let me know if you need anything else.
Business Response
Date: 01/22/2024
Hello,

I am unable to locate an active Seller account under the e-mail listed on BBB. However, I was able to locate an account with the Shipment ID ************ provided. The e-mail address provided does not have access to the account whose the Shipment ID ************ belongs to.

I have looked at the payment reports for the account with the Shipment ID ************ and and the transactions listed have a Transaction Type listed, and they are all explained.

FBA Storage fees for the month of October, charged on November 8, 2023 is $214.66
FBA Long Term Storage fee for the month of October charged on November 21 is -$32.12
Monthly subscription fee for the month of November charged on November 24 is -$22.42
FBA Storage fee for the month of November charged on December 8 is -$111.80
FBA Long Term Storage fee for the month of November charged on December 21 is -$48.43
FBA Storage fee for the month of December charged on January 8 is -$110.08

Plus the account was charged for order fees, which is on each order, as well as Return fees and Liquidations fees.

If the Selling Partner still has questions about a specific transaction, please request the Selling Partner to provide the Transaction date, the amount charged, and the transaction type listed.
Customer Answer
Date: 01/29/2024

Complaint: 20861046
THE EMAIL IS **********************
DO YOU KNOW THAT YOU HAVE NOT PAID ME ONE DIME ALL OF 2023?
DO YOU KNOW THAT EACH TIME I GET MONEY THEY HOLD IT BEYOND THE 30 DAY PERIOD AND EACH CUSTOMER SERVICE PERSON I SPEAK WITH STATES THAT IT IS COMING?
DO YOU KNOW THAT AMAZON WAS ****** THAT I FILED THE COMPLAINT WITH THE BBB AND THEY REFUSED TO PUT MY SHIPMENT UP FOR SALE. THEY THEN SAID THEY WOULD PAY ME FOR IT, THE AMOUNT IS LESS THAN THE VALUE OF THE SHIPMENT.
DO YOU KNOW THAT THEY still HAVE NOT PAID ME FOR MY STOLEN SHIPMENT.

Sincerely,

*******************************
Business Response
Date: 02/01/2024
Greetings from Amazon.com
Dear Better Business Bureau,
We have started the communication and investigation and we have created the Case ID: ***********.
Please inform to the selling partner that any follow up can be done to the respective Case ID: ***********.
Best Regards,

Business Response
Date: 02/10/2024
Greetings from Amazon.com

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

The Case ID: *********** is open and proactively being worked.

Please inform to the selling partner that any follow-up question can be done through this Case ID: ***********.

**************************************************************************************************************************** (Seller Central sign in required)

Best Regards,
Business Response
Date: 02/23/2024
Hello from Amazon Services,

Your request is being reviewed by our internal team, and it will be addressed as soon as possible.

This is an ongoing investigation, please follow up case ID ***********, our internal team will provide resolution through this case.
Thank you.
Business Response
Date: 02/25/2024
Greetings from Amazon.com,

The seller's situation has been resolved within Case ID: ***********. Have the seller review the information provided within Case ID: *********** and review the Payments report within their ** Seller Central account for confirmation of the disbursement of funds.
Customer Answer
Date: 02/27/2024
I did finally receive the disbursement after continued attempts.
I'm grateful for the assistance of the BBB. This is a pervasive problem with them. I hope it will never happen again.

Thanks!

***
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/***** I am contacting you regarding an issue that I have with an amazon regarding the order number 113-8384292-2928218. In order to allow me to return the item Amazon is requiring me to provide my sensitive personal data and photo of my ID for their internal verification.(amazon email attached) After that they will consider whether they will allow me to return the item or not.I kindly would like to ask for support in this unusual for me situation.May I hear back from you by email?
Customer Answer
Date: 11/13/2023
I have returned items by using *** (Amazon has arranged the pick up service)
Please see proof of return receipt.
although I have returned Amazon still might block the return of money due to their request of my ID and private documentation.
Business Response
Date: 11/14/2023
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you did not receive refund for your order 113-8384292-2928218. It is certainly not what we expect our customers to go through.

I understand that you have already returned the item and that you are being asked to submit ID for verification.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We have taken your feedback regarding the Identity proof submission.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/14/2023
Dear Amazon Team and BBB
Your team can inspect the package before issuing me a refund, I do not have anything against that.
Please see attached photo of the content of the package.
However since the refund is asked to the same method of payment (credit card) there is no need to share a scan of my ID and any other private data.
I won't change my decision regarding sharing with you my documents.
Initial Complaint
Date:11/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I tried to return a product back in July 23. Amazon has since received the item and refuse to refund me if I dont upload my ID. I dont feel comfortable uploading my personal information to a portal. I have proof that Amazon did receive the item back in August 4. I want my refund.
Customer Answer
Date: 11/13/2023
Regarding this complaint, can you give them the email ************************* I realized that was the email associated with my Amazon account for that specific order and not this current email.

Thank you.

Business Response
Date: 11/14/2023
Hello Phat,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble your had with the order.

Unfortunately I was unable to locate your order. I would request you to please help me with the order number using the account email address so that I can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 11/14/2023

Complaint: 20861029

I am rejecting this response because:

I sent them the order number and email address associated through their separate inquiry. Thanks.

Phat

Business Response
Date: 11/15/2023
Hello Phat,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for the information.

I've checked the order and see that we have received a counterfeit Airpods in return. Unfortunately we do not have an option to refund unless until we receive the correct item.

I also see that our Specialist Team has asked you to submit the *** Unfortunately we do not have an option to bypass. I see that its now too late to take any action on the order as the return time has long passed.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 11/15/2023
BBB,
Just close this, the return window has passed.

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