Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,592 total complaints in the last 3 years.
22,020 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the Torani pumps on October 23rd and they arrived on October 25th. They arrived in three pieces with the glass ***** missing, making them useless. The order number is 111-4445370-7680261 and I paid $6.94. I contacted amazon to either refund or replace them and was ignored by the chat representatives.
Business Response
Date: 11/15/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently returned an item on amazon (a charger) and noticed that's there is an issue on the return and refund. i contacted Amazon associate and they sent me an email to provide my personal information (government issued ID). i dont think it's necessary for such personal information for a refund of a returned item. it was just $34.
Business Response
Date: 11/15/2023
Hello ***********,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with refund on Order ID: *******************.

Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with a update on refund for the mentioned order.

Thank you for your cooperation.

Regards,

*****************************.
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 10, I filed an A to Z claim for $277.09 on order 114-7651713-5725820 (Recieved item on October 1, 2023) for a refund due to issue(s) with the item I recieved. The seller refused paying for the return shipping after reporting on Oct.7th. I cannot assemble this dresser because the predrilled holes did not line up and the particle board crumbled apart where the screws hold the pieces together. I have sent several pictures to prove this item is defective. I have appealed Amazons denial 5 times, the last denial Amazon stated I did not report the issue within 30 days, which I certainly did report On Oct 7th.
Business Response
Date: 11/16/2023
Hello,
Thank you for bringing this matter to our attention. We have investigate the details you provided related to Order ID: *******************.
We have requested seller to provide you with a prepaid label in order to return the item post receiving which seller will issue a refund.
Thanks,

Customer Answer
Date: 11/16/2023
I recieved this message from the seller. The seller still has not offered a prepaid return label, instead, is trying to send me parts. I dont want parts, I would like my money back.
Customer Answer
Date: 11/16/2023

Complaint: 20866304

I am rejecting this response because: The seller sent a message today asking to send parts. This seller still has not offered or send a prepaid return label. I want my money refunded, I want Amazon to stand by their A to Z Claim Guarantee. I am the injured party in this matter and the seller and amazon need to make it right.

Sincerely,

***************************
Business Response
Date: 01/08/2024
Hello,

We requested more information from the seller regarding the order 114-7651713-5725820 and we are waiting for a response.

We will contact the customer if we need more information or when we take a decision on the claim.
Sincerely,
Amazon.com

Customer Answer
Date: 01/12/2024

Complaint: 20866304

I am rejecting this response because: The seller sent the same ***** label for the second time. It is not a return label and ***** will not accept it. The seller is clearly playing games. ***** will only accept a label that is marked "return". I demand my money returned of $278.00 immediately.

Sincerely,

***************************
Business Response
Date: 03/16/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has already reviewed this and have processed the refund of amount $271.80 back to your original payment method on Monday, January 29, 2024 at 6:55 AM.

You can review the refund status using the below link :

**********************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ** in July '23, during Prime Days from Amazon. They didn't leave the ** at my door, but rather took it to carrier location, but couldn't tell me where carrier location is. They said it would be returned to them from there and then issued me a new ** which arrived a couple days later. The ** I ordered has been paid in full since the day I purchased it.In August '23, I began seeing declined transactions from my PayPal account. They confirmed Amazon has repeatedly tried to charge me $211, the full price of the ** I bought for half off. I was then contacted by Amazon, via email, that I didn't return the ** in 30 days so now I owe the full price of $211 for a second ** they admit I never got.I've spent HOIURS communicating with them since to remove the second ** from my account. Each call I make I'm informed it's been resolved, but the charges kept recurring and so I call again.On 11/11/23, I'm finally informed the only way to fix their "glitch" is for me to pay $211, for literally NOTHING, and wait **** business days for a refund.. Seeing no other options, I agreed to pay it right now with an immediate credit back to my PayPal, or even an Amazon credit of $211. I'm informed they don't do that. I asked for an agreement to be put in writing in an email. First, I'm told they don't do that either (obviously), then the supervisor helped create a couple of very carefully worded emails that do not admit what they're actually asking me to do; pay them for nothing and wait 2 weeks for them to decide to give it back.After 1 hour 47 minutes on the call, there is no resolution and the ** is still on my account.I make $11/hour plus tips.. I can't AFFORD to let Amazon hold my $211 for 2 weeks!! Still, thats the only solution they'll offer me.I'm attaching a couple emails, a screen shot of only my RECENT calls to Amazon to resolve this, and some other information I thought you might find relevant Please help me!
Business Response
Date: 11/15/2023
Hello *********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the retro charge for item Introducing Amazon ******* 32".

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the Order and I see a replacement was created since you haven't received the product. However as return label was initiated with active retro charge due to which you card was being authorized for item cost. As I see we have tried to authorize the payment on replacement purchase but all the transactions were declined due to insufficient funds.

We recommend you to make the payment and contact our support team for refund so they can assist you further.

We won't be able to take any action till outstanding fee is cleared. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

Charges were declined from our end and if you see any funds on hold, please contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

To contact our support team, visit ******************************************************************* follow the prompts.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************

Customer Answer
Date: 11/16/2023

Complaint: 20866242

I am rejecting this response because:
Amazon still expects me to pay them for NOTHING and wait for a refund. Amazon is 100% at fault! I never received a second item and I only authorized the purchase of 1 TV never 2. Their response offers me nothing.

Sincerely,

***********************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted amazon customer service regarding my purchase being slightly damaged. They told me that they would contact me again to follow up on what they can do. I received an email the following morning, that I have attached, stating that I will "no longer be eligible for a refund on the order 113-9405192-6123420. Also, you will not be able to investigate this order issue further." if I do not submit by ID to them. They want my ID due to 'abnormal activity on my account'. I cannot follow up with my complaint unless I upload my ID to ********************. I do not want to share my personal and private information with them.
Business Response
Date: 11/15/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased two items, A Ruko drone and a pair of Beats headphones from the Amazon website . Items were not compatible Started a return on both items and followed steps as I was told. Items were returned in pristine condition as confirmed on my end by *** and another witness. Business continues to tell me they have not received product. When I provide the *** verification code that in fact Amazon did receive both products Amazon then said I needed to provide a government ** to prove my identity. I provided the ** and now was told I had to wait longer for the refunds.
Business Response
Date: 11/15/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 112-7663194-1677828 and I see our specialist team has sent you email correspondence on your registered email address. I request you to please check your inbox for the correspondence.

I see that ID has been submitted, once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. You can contact our **************** team after 3 business days to know the status of investigation.

For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

To contact our support team, go to "Amazon ****************":

*****************************************

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

Customer Answer
Date: 11/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to make a return with Amazon because my product arrived to late amazon then in return said the only way they cab return the item is if *** comes to my house and picks it up I said I'm not usually home they said they will process the refund and leave the label and I need to provide proof of identification on the amazon app I feel this is unacceptable to ask for my identification after I have purchased numerous items from them as if I am some criminal
Business Response
Date: 11/15/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team is reviewing this and below is the response from them :

'Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:

*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please be rest assured that any information you provided is handled according to our Privacy policy.

I have also forwarded a relative feedback to our business team and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/15/2023

Complaint: 20866163

I am rejecting this response because:

While I understand the importance of security measures, I must express my dissatisfaction with the request for identification during a routine return. As a loyal customer with a consistent purchase history, this request seems disproportionate and raises privacy concerns.
I submitted the requested identification documents two days ago, but I find it challenging to comprehend why my attempt to return a package is labeled as "abnormal activity." This experience has left me uneasy about the level of scrutiny applied to routine transactions.
Furthermore, the recent change in the return process, where I am no longer allowed to drop off the package but must wait for a pickup, is a significant inconvenience. As someone with a busy schedule, this alteration requires me to take time out of my day, which is a departure from the convenience I have come to expect from Amazon's return process.
Moreover, I have noticed an extension in the refund processing time to more than **************************************************************************************************************************** no refund, even after returning the package in the condition it was sent to me, adds another layer of concern to this situation.
Regrettably, I must decline any further requests for additional personal information. As a customer, I believe such requests are unnecessary and infringe upon my privacy rights.
sincerely,
*************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a DJI Mini 4 drone from Amazon on 10/29/2023. A package arrived on 10/30/2023 containing silicone coasters instead of the drone. I contacted Amazon customer service on 10/30/2023 to report and was told to return the wrong item for a refund. The item was returned using an amazon provided *** label and delivered to Amazon on 11/2/2023. Amazon refused my refund stating my account needed ** verification due to abnormal activity, I provided the ** and then was informed that my refund couldn't be processed until I provided a copy of the tracking info because they claimed I returned the item using my own label when in fact I returned it using the amazon provided label. I provided the copy of the label and then am told that they need a specialist team to process this. It's become an endless nightmare of red tape for them to try to avoid providing a refund.
Business Response
Date: 11/16/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order and I see a refund was issued to your Amazon.com **** on November 15, 2023 for $1,030.30.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

Since your order was partially paid for with points, a value of $7.44 has been refunded to your points balance and will usually appear within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 70 fireplace from Amazon in Feb of 2023. The fireplace has stopped working now and I contacted Amazon asking for a replacement. I paid $210 for a broken item that does not work and is not even a year old. I asked to utilize the manufacturer warranty and Amazon denied me the warranty stating that its not their responsibility after 30 days. I didnt ask for a refund but wanted the item to be replaced due to it being a faulty item and breaking so soon. I received horrendous customer service from a supervisor by the name of ***** who was not only disrespectful but not helpful at all. I would like a replacement product to be sent immediately and a apology for disappointing customer service.
Business Response
Date: 11/15/2023
Hello Quizanae,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order placed on our website.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to.

In this case, I request you to please reply back to this email with the complete order number so that we can review the details and assist further.

Thank you for your co-operation. Have a great rest of the day!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/15/2023
114-9001245-0100221 Order number
Business Response
Date: 11/19/2023
Hello Quizanae,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/20/2023

Complaint: 20866112

I am rejecting this response because: There is no clear resolution. I provided a screenshot with the order number. However, here is the order number 114-9001245-010022. I would like a resolution within the next response.

Sincerely,

*********************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order under the order number (ORDER # ***-3749215-5981050) on September 29, 2023, for three items: an AirPods case, Apple AirPods Pro 2nd gen, and some hair clips. Upon arrival, the Apple AirPods had clear signs of previous use, and the safety seal on the back of the box was already broken. Additionally, when I tried pairing the device, the serial numbers did not match. I then contacted Amazon **************** via a phone call about this issue, and they sent me an email with the return labels. I sent out the return shipment that week. I have attached the photo of the return slip and the **** tracking info for the return below.After waiting for about three weeks, I checked the tracking link for the return, and it showed that it was delivered back to the facility on Thursday, October 5th, at 11 pm. However, the Amazon app had not updated anything on the whereabouts of the return and the processing. I have contacted Amazon a total of seven times via call and chat. Yesterday, I received an email stating that they needed "ID verification due to abnormal activity." This is contradictory to what I have been told by various customer service agents, as they assured me that by November 1st, I would have my refund.I am willing to verify my ID, but this situation seems suspicious on Amazon's side. In the email, they mentioned that "failure to verify will forfeit my rights to a refund, but I can still use Amazon as I would normally." This is peculiar because my research indicates that Amazon employs this verification process for high-value orders, hoping that customers forget about their returns and money. Not only does Amazon have the returned AirPods Pro, but they also have my money, and it has been more than a month. The money needed to be refunded would go back to original payment method so ID verification seems like a business tactic. As a student, every ***** counts, and this situation is incredibly frustrating. Please help me resolve this issue.
Business Response
Date: 11/15/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

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