Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,723 total complaints in the last 3 years.
22,155 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 3 items to Amazon on October 17th, 2023. When I check the refund status of my return, Amazon confirms that the items were received back to their warehouse, therefore my refund date keeps getting pushed back and back so i messaged amazon to see where my return was. They said someone would follow up with a message the next day. I check the messages on my amazon account, and almost only one hour after correspondence I get an email for both order numbers saying there is suspected abnormal activity on my account and that i need to upload a government issued id.... this is crossing the line and ridiculous. I returned 3 items that Amazon customer service CONFIRMED that they received back, yet they will not refund me and want my government information?! I have never heard of such thing for refunds and this is not listed in their return policy. I have chatted their customer service many many times over 2 weeks time and not one agent is helping me. They say they will process the refund, and then a few days later, nothing is back in my amazon account balance. I should not have to send over my government information to get my money back for items that I returned that they even confirmed that they received......Amazon account info - ******************* (my father), ************** Order IDs of the items returned- ORDER # ***-8042752-5432252, ORDER # ***-24***79-0577836 Return - one heating pad and 2 pairs of pants - 3 items total. Items - VALGELUIK Heating pad for Back, Neck, Shoulder, Abdomen, Knee etc - $15.91 Sunzel Flare Leggings, Crossover Yoga Pants for Women with Tummy Control, High-Waisted and Wide Leg Black $29.99 Women's Bootcut Yoga Pants - Flare Leggings for Women High Waisted Crossover Workout Lounge Bell Bottom Jazz Dress Pants (Medium, Black) $15.19 The items were issued as a replacement as the original items were not delivered and got stuck in the mail, so amazon issued me replacements and said i would have no issues returning.
Business Response
Date: 11/15/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team is reviewing this and below is the response from them :

'Thank you for uploading your ID.

I see that our team is still investigating/reviewing your submission. It can take up to 3 business day for us to finish our investigation.

Please contact us again after 3 DAYS AFTER ID SUBMISSION. After that date, we'll be able to share the outcome of the investigation and if we need to take additional actions.'

Please be informed that for certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

If you still don't receive any response from the mentioned date you can reply to the email sent on November 15, 2023 2:19 AM with subject 'A Message from Amazon ***************** and our team will review further.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had to pay for the professional selling account subscription fee for registering as a seller on Amazon.** on Oct 30, 2023.However, I downgraded my account to an individual seller immediately and requested a refund for the current billing cycle. (There was no option for the individual account during the registration)I have reached out to customer ******************** several times for the refund but to date, they have not returned my money.Please let me know if you require more information to settle this case.Thank you
Business Response
Date: 11/15/2023
Greeting from amazon.com,
According to our investigation, the seller has been reimbursed for the subscription fee. This reimbursement will be reflected as in their seller central account.
Customer Answer
Date: 11/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item to Amazon weeks ago via a CERTIFIED *** store with a label that I printed out. Yesterday, they charged my credit card $69.79 and when I saw this I was completely perplexed and started a chat. The chat was slow and I was bounced around until someone told me that I would have to submit my drivers license before I could pursue a refund. I was completely shocked and very scared to submit my drivers license over to a random person that I do not know. It seems highly suspicious and unethical to request this private information. This is the first time that they have ever reacted like this. I have been a good customer for **********************. Even when they have made some errors. This just feels as though it crossed a line and feels fishy. Can someone please help? The customer service rep did not want to help, he was short and stated "send your license to the email address that I sent you!"
Business Response
Date: 11/18/2023
Hello *****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "Happybuy Outdoor Stair Railing Kit" that was purchased on our website.

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

Please find below the email sent by our team on November 13, 2023 at 6:17 PM (PST):

"Hello,

Thank you for contacting us regarding your order 111-4368293-6051406.

Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

How will you verify my identity?
In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

What happens when I submit my ID document?
We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

What happens if I do not submit my ID document?
You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 111-4368293-6051406. Also, you will not be able to investigate this order issue further.

Who can I contact if I need help with this issue?
You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 11/18/2023

Complaint: 20866657

I am rejecting this response because:
I am not comfortable providing Amazon with a photo of my drivers license.
If this were a **** store where the clerk looks at your license and hands it back, my response would be different but Amazon is requesting a copy and I do not know where it will end up after that.
please advise on an alternative option.

Sincerely,

***************************
Initial Complaint
Date:11/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date:October 29, 2023 Order ********************** Seller :Dove Orchid Seller link:************************************************************************************************************************** Detail page: The product is gray color and arc shape.I received: The product is off-white and square.Please see:******************************************************** I hope Amazon can deal with this seller Dove Orchid and prevent him from selling fake products to customers again.
Business Response
Date: 11/15/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you have received wrong color and shape for the item Tondiamo Mastectomy Drainage Pouch with Shower Bag.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

I've checked and see that the return label is already created for this item. You can return it for a refund if your are not satisfied with this item.

Thanks for making sure were aware of your experience, and we look forward to serving you in the future.

Regards,
Pratap
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a portable washer from a third party on Amazon and the washer arrived defective and non operational. I filed an a to z claim and have been running back and fourth with Amazon trying to get the seller to provide a pre paid return shipping label but the seller wants me to pay return shipping and I refuse. Amazons policy states any defective item the seller is responsible for return shipping cost. Amazon denied my refund on the a to z claim due to the item not being returned..I also bought a washer dryer stand that is missing bracing on one side and now amazing is requesting a government ID for me to get a refund on the stand because of abnormal activity on my account. Ive been trying to get a refund on the washing machine for almost a month now. I shouldnt need to verify myself with a government ID in order to initiate getting replacement parts or a refund on an item thats missing . My Amazon credit card is linked to my account so they obviously know Im a real person.the third party seller also tried to scam me by staying they will issue a refund if I remove negative feedback against them and remove my a to z claim.. all this communication is in email on amazons site and they still are fighting me on the refund for the defective washer
Business Response
Date: 12/15/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 112-4724844-6353033.Since a chargeback is already open, we kindly request you to contact your card issuer and have the dispute closed in your favor.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 12/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of womens scrub pants on September 20 2023 for $21.19 and another pair of womens scrub pants on the same day for $33.07. I returned these items days later in NEW UNUSED condition to **** I was refunded at this point and the item said refund in transit, your refund has been issued. I then received an email early November 2023 saying that the items have still not been received and I will be charged by November 7th 2023 if they are not received. I then noticed I was indeed charged for these items that I returned. I chatted with an Amazon associate on 11/12/2023 who said I will be refunded and not to worry about this issue. I noticed the next day 11/13/2023, I was NOT refunded from this charge mistake and never received email confirmation for a refund. I chatted with another Amazon associate on 11/13/2023 about the above issue who then stated I need to submit my government ID for the refund. I do not feel safe or comfortable sending my ID because of hackers and scams. I returned these pants months ago and want my refund immediately! I was told I would be refunded and expect this. I did my duty and returned these pants and expect my refund. Order number for both pants 114-2868280363416
Business Response
Date: 11/15/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team is reviewing this and below is the response from them :

'Because we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund or replacement. We may also request additional information before granting your request.

You will receive second email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take..

Please be informed that for certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/15/2023

Complaint: 20866601

I am rejecting this response because:
I have photos attached of the conversation I had with an Amazon associate regarding my refund. They stated please do not worry about these charges and *** issued the refund. NOWHERE did they say I needed to submit my identification for verification. Absolutely not. NOWHERE on amazons website does it include this within their policys OR their A-Z guarantee which they are NOT following. Amazon HAS my items that I am being charged for, that is theft. I am demanding my refund as stated by the employee in the conversation attached. I returned these items, I was notified I will be refunded and they have been received and now Im being charged AGAIN unless I send my identification. I never agreed to this and I will not. I will file a chargeback with my credit card and I will attach proof from conversations with employees and emails that the item has been received.

Sincerely,

***************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Presently I placed an order with Amazon on October 25th. When I received the order I found that four items were sub standard and poor quality. I filed for a return. They split them into two packages and I returned them. On October 30 I got a refund for three out of the four items the fourth one was in a refund issued status, but the money never went back onto the gift card. When I called the person I spoke with changed the status back to, your refund will be processed when we receive your return They already received the return because it was in the same package as the other item they refunded she then took it out of the refund status, and I have been waiting ever since for the refund. Ive called two more times and this time they told me that I need to give them my ID before theyll send me a refund and if I dont give them my ID , I will not be eligible for the refund of that item. I tried to explain to them that the item was already returned to them and that someone changed the status but they keep telling me in 30 days Ill get a refund and all of a sudden the person told me they sent me an email telling me they need my ID. Ive been a member for Amazon for a multitude of years. This was paid for on the gift card and I asked for the refund to goback on the giftcard and I used the ** code they provided for the *** store as requested. Amazon is not refunding me and they are requesting outrageous private information from me just to get my refund. and in the email states if I dont give them my ID then they wont refund my item. I have never had an experience like this before with Amazon. I was just on the phone with them for well over an hour and they still didnt fix this and want me to wait till 26 November for my refund. I sent a screenshot of the status as it was on November 1 before they changed it to the next screenshot that you see where it says return is being processed when they receive the item.
Business Response
Date: 11/15/2023
Hello ********,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with refund on Order ID: *******************.

Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

But for the mentioned product, as a one time exception $10 refund in the form of gift card balance is processed on your Amazon account, you can use this amount for future orders.

Thank you for your cooperation.

Regards,

*****************************.
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They refuse to give me my refund on the return shoes. Always delayed refunds with them.
Customer Answer
Date: 11/14/2023
Check the attachment.
Business Response
Date: 11/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-8511260-3027420 regarding refund for the item you returned.

Based on account details, the concern team sent an email to your registered email address on Tuesday, November 14, 2023 at 2:44 AM (PST) requesting for additional information.

I request you to go through the email and share the information needed. Once the team received the information they will investigate and they will take further actions.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 11/16/2023

Complaint: 20866519

I am rejecting this response because: I returned the item. If they didnt ask for a ID to buy, Im not submitting my ID for a return. I can confirm I return the shoes to them. Im filing a police report for theft.

Sincerely,

********************
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon Support on 11/13 and was transferred to four different associates until someone helped me. This was regarding order 112-1428617-2584234 and 112-4803263-0514635. These orders were placed on 10/11 and there were multiple items in the order. I have returned 15 items in order 112-1428617-2584234 and 7 items in order 112-4803263-0514635. These orders were placed on Amazon Prime Day which is why there were so many items. These items were returned because they looked nothing like the photos in the display, colors were mismatched, and the size charts were way off. All the items in both orders shows they were delivered to the Amazon fulfillment center on 10/20. I told the four different Amazon associates my issue and the response I received was "different items were returned and we can't refund these". I was then told I needed to send in pictures of my ID to verify my account. I have been a prime member for many years and I never been asked this or treated this way. I asked why this was and they were very short and told me I needed to submit this or I couldn't request a return. I'm very unhappy with the way I was treated. Not only that, I had to explain to four different associates my issue and they rudely transferred me with no notice or warning. I have now wasted two hours on this and I'm supposed to hear something in 3 business days. I will be cancelling my prime membership tomorrow, Amazon has never treated me this way. Heck, I even worked for the company previously. Very disappointed and will be taking my business elsewhere. I am currently out over $1000 and the rude associate told me to return the items. Look, I returned the items, they say delivered. I spent over six hours trying to straighten out the returns two weeks ago. I'm never shopping at Amazon again. Crooks.
Business Response
Date: 11/15/2023
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with refund on Order ID: ******************* and Order ID: *******************

Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with a update on refund for the mentioned order.

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 11/15/2023

Complaint: 20866505

I am rejecting this response because: I have already submitted the required documentation and no one has gotten back to me. Your associates keep telling me the same thing and giving me the run around. There are also items that I did not receive but your company wont refund me. You are illegally stealing money from customers.

Sincerely,

*********************
Business Response
Date: 11/17/2023
Hello,

Thank you for writing back to us.

Refund for the products returned in the mentioned orders is processed.

Please reply back on this email if there is any discrepancy with the product names, so that we can review to provide any further updates.

Happy to assist you on this.

Regards,

*****************************.
Customer Answer
Date: 11/20/2023

Complaint: 20866505

I am rejecting this response because: I haven't received a refund for the items I returned. I'm still missing a refund for the following items:
10/11 Order 112-1428617-2584234:
QQQ Womens 3 piece Bodysuit: 1Z9753RR2600507683 ********* 10/19
Tdiffun Womens Shapewear Bodysuit: 1Z9753RR2600507683 ********* 10/19
Lofaac Women Y2K Open Front Rib: 1Z9753RR2600507683 ********* 10/19
Bagsmart makeup bag: ********* 10/24
Automet sweatshirt Medium Light Green: ********* 10/20
Planone Short Rain Boots: ********* 11/6
Mangopop Womens Mock Turtle Neck: ********* 10/20
Dokotoo Cardigan Women Fall Apricot: ********* 10/20
Omoone Womens oversized Mid Long Green: ********* 10/20
Miholl Women Corduroy long Sleeve: ********* 10/24
QQQ Womens 2 piece Bodysuit: ********* 11/6
ZGR Womens Canvas Sneakers High Top: ********* 10/20
QQQ Womens 2 Piece Yoga Leggings: ********* 10/20
Efan Womens turtleneck Oversized Apricot: ********* 10/20
Miholl Women Corduroy Long Sleeve - Never received

10/11 Order: 112-4803263-0514635
Outdoor Ventures Womens ******: 1Z9753RR2600504300
Merokeety Womens Winter Long Sleeve: 1Z9753RR2600504300 ********* 10/20
Amazon Essentials Womens Short: 1Z9753RR2600504177 ********* 10/20
Anrabess Womens Open Front Knit: 1Z9753RR2600504177 ********* 10/20
Ecowish Women Shacket Jacket: ********* 10/20
Lock and Love Womens Removable: ********* 10/19
Please advise when these items will be refunded. They have been sitting at your returns center for at least a month.
Sincerely,

*********************
Business Response
Date: 11/22/2023
Hello,

Thank you for writing back to us.

I checked with our internal team on this and appropriate has already provided a resolution on this concern.

We have processed the refund for products that are returned and we are unable to process any additional refunds here in this case.

Thank you for your cooperation.

Regards,

*****************************.
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon engages in deception and retaliation against consumers such as myself who dispute unauthorized credit card charges for Prime memberships that the consumer did not order and repeatedly asked Amazon to cancel.First, I learned that Amazon had deceptively enrolled me in Prime despite that the subscription was part of a merchandise order that was never submitted. I then repeatedly instructed Amazon to cancel the subscription.Approximately 30 days later, I learned that my credit card had been charged $14.99 for Amazon Prime services. Since the charge was unauthorized, I disputed the charge via my credit card company.Shortly thereafter, I received an email from Amazon regarding the disputed transaction, instructing me to contact Amazon at account-******************************* When I did so, I received an automated email response from Amazon stating that their email address does not accept incoming emails.When I then attempted to place my next merchandise order, I discovered that Amazon had suddenly raised the qualifying amount for free shipping to $35 - for me but not for most other consumers.
Business Response
Date: 11/16/2023
Hello,

We have denied the customers request as the chargeback dispute raised on Prime Membership transaction has been closed in customer's favor. Customer was credited with USD ***** by their card issuer. Therefore, customer's ********************** membership was cancelled and now customer is charged for free shipping or fast shipping on new orders.

Sincerely,
*****
Amazon.com
Customer Answer
Date: 11/16/2023

Complaint: 20866509

I am rejecting this response because: The response misses the point of the complaint. Amazon ADMITS that the credit card charge dispute was resolved in my favor, but conspicuously does not address the subject of the complaint, which is that Amazon retaliates against those customers by increasing the free shipping minimum amount to $35 instead of the $25 amount that I had prior to this incident and is the standard amount for nearly all other Amazon customers.

Sincerely,

***********************

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