Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,770 total complaints in the last 3 years.
21,914 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a gaming PC order number 111-0707074-7720238, tracking number 1Zw1X8604204429068. Ordered on 11-8-23, it was to be delivered 11-13-23, on 11-10-23 at 1:03pm tracking number showed it was delivered and signed for my driver at our address but it was not. We have gone back and forth with Amazon about this daily. Today we were told to file a police report in our jurisdiction because the driver apparently stole the item because they cant tell it never made it to PA. We filed the police report and sent it to Amazon with all of the information they said they needed. Now Amazon is responding via email that they cant do anything to help us with the item or the money back.
Business Response
Date: 11/19/2023
Hello Mandy,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you did not receive your order ending in #****. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and correspondence related to order in question. I found that our specialist team did not receive a Police report from you.

I request you to kindly provide a valid police report, so we can work on this issue and resolve it for you.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/20/2023
I have sent them a copy of the police report two times on 11/14, one time on 11/15 when they requested it for a third time. I got this email from Amazon again on Sunday and sent them a fourth copy of the police report. I have copies of all of these emails to send as proof. The only thing that will satisfy this complaint is my money back or the computer that was ordered and paid for but never delivered!
Business Response
Date: 12/03/2023
Hello Mandy,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Upon reviewing, I can confirm that a refund of $2389.44 was issued to original payment method on Thursday, November 30, 2023.

Please allow your bank 3 to 5 business days to process the refund.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/14/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item that's worth ~$200 from amazon and returned it - the delivery tracking shows the item was delivered back to amazon in late Oct. Order# ***-9496862-5038640.Amazon refused to refund me despite several chat with their customer agents.
Business Response
Date: 11/16/2023
Hello Andie,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that did not receive refund for order ending in #****. I understand how upsetting it can be.

I have now issued a gift card refund of $174.55 to your account, which can be used against your next order with us.

To access your gift card balance and usage history, visit Your Account:

www.amazon.com/gp/css/gc/balance/

I assure you that we will review previous conversations and if your query wasn't handled efficiently, our colleagues will be coached accordingly.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
A
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the item on Sep 11, 2023, and it was received and signed by an Amazon agent. When I contacted about the refund because it's been 2 months as policy of Amazon, they told me to contact the **** Then I did contact the *** and they gave me the proof of delivery signed by ******** of Amazon on September 15 (the proof is attached below). I contacted Amazon again by email and phone call, they kept saying they did not receive the item and refused to refund me despite I called and sent and replied many emails from Amazon. It seems no one is responsible for that problem because many emails from many persons asking for the same information and, when I replied all, they rudely had no answer at all . Some associates hung up the phone or cut the chat very impolitely. I also had this problem and lost my money (around $150) once to Amazon as the same manner. They received the item (with proof from ***) but did not refund me. This happens again this time. I think there is a routine from Amazon to steal money from customers and it needs to inform to everyone. Info bout the item I bought and returned: ORDER # ***-2010931-2994608. ****************** Men's ***********************************, Saddle Tan, 8-8.5 Medium US ORDER PLACED September 3, 2023.Return : Ship Carrier: *** Tracking Number:1ZX098469005527867 Status: Package delivered.Sep 15, 2023 08:17 AM.********* ** **
Business Response
Date: 11/17/2023
Hello ***,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

I'm sorry for the inconvenience caused to you in this matter, after reviewing they've issued a refund of $97.88 to the original payment method on Thursday, November 16, 2023.

Refund issued to the original payment method usually gets processed within 3-5 business days from the issue date.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 11/20/2023

Complaint: 20871171

I am rejecting this response because:They just said "sorry for inconvenience" but did not state why it happen and Why I called and emailed many times but received no thing. They did not show me the future solution or what they will do to fix this wrong doing. I say so because I lost my return as the same way: They received the item with proof of delivery but kept denying as the same way as this time. Although I did called and emailed them many times after 60 days, they kept refusing to refund me. So, I ask for a refund for that item. Here are the detail of the item
Order Placed: May 31, 2023
Amazon.com order number: 112-6403727-4526615. NUX B-5RC Wireless Guitar System for Most of Types of Guitar with Active or Passive Pickup, Charging Case Included,Auto Match,Mute Function,Guitar Wireless Transmitter and Receiver, 2.4GHz
Date of return: June 6. 2023
Date of Delivery to Amazon: June 7, 2023.
Tracking number: 1Z67561y9016999379

Sincerely,

*******************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a steam cleaner for $126.95 plus tax It was under the used section It was missing some accessories I told amazon After transferring me three times, they offered me a replacement without the need of a return.I accepted.Then I get an email saying I can not get a refund unless I send my ID in.
Business Response
Date: 11/26/2023
Hello Kiah,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/29/2023

Complaint: 20871154

I am rejecting this response because:
Amazon just explained to me the exact issue I had back to me. I do not have to send my personal information out over the internet to receive a refund that I was OFFERED by their company.

Sincerely,

*******************
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a pair of ****** ********************* pump shoe because it was a wrong color in the box received. I did a Drop off return November 4 for a refund and I get a problem of suspicious activity and sent a photo for ID and still have not received a refund for the return. They said my photo was pending since November 7th and needed a new ID. Which I did. However Amazon allowed another shoe purchase and returns and a refund after these shoes were returned and didnt have suspicious activity in those items. The amount is $144.40 that should be refunded to me. My shoe return was made at Whole Foods and return was verified and showed a refund due. There is no reason I should not get my refund
Business Response
Date: 11/16/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/16/2023

Complaint: 20871146

I am rejecting this response because:
You have had plenty of time to review my sent photo, which I had a very difficult time submitting a photo, and you have allowed other transactions to occur on my account after this shoe return. Therefore, how can you claim security measures when these measures werent in place for additional purchases?
Sincerely,

*******************************
Business Response
Date: 11/19/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them :

After looking into our records, we found that you have already submitted an ** with us, but we were unable to validate it. This is due to various reasons such as the photo could have been blurry or the ** was expired. You are welcome to re-submit your ** to continue the investigation.

If we are unable to verify your ** you will no longer be eligible for a refund on this order.

You will receive an automated email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation.

At this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund.

If you don't hear from our ************** by 12/06/2023, please write back so we can find out what happened.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/20/2023

Complaint: 20871146
I will not be satisfied with the response until my refund is complete because according to the return invoice the return is complete. I will wait until December 6th, as requested, to notify you if my refund has not been issued at that time.
I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just purchased a 1 pound bag of gummy clusters from Amazon (1 of many items in order number 113-4026122-1636245) when they arrived they were not edible looking..they are supposed to be a dry candy. They are wet, and gross looking. I contacted the company via the Amazon app customer service chat. They informed me that I would need to send them a photo of my driver's license in order to get the $17.99 refund for the product. I do not believe I should have to give them any of my personal information for a refund.
Business Response
Date: 11/18/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the defective item Gummy Cluster Rainbow Gummies Candy Candies Bulk in Resealable Bag (Rainbow, 1lb).

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 11/20/2023

Complaint: 20871127

I am rejecting this response because: I have been a customer with ********************** for a long time, at the very least 10 years. I placed an order for $1800 recently (due to Christmas) and other smaller amount orders. I requested a refund for some slimy candy I received (which is not meant to be slimy) that was less than $20. I do not believe that since I am communicating, and responding to every message received, not to mention my access to my account, that I should have to send my personal information (my photo identification that they have no record of to begin with) to prove my identification (they wouldn't know what I looked like since they do not require photo id to open the account) for less than $20 in store credit to cover a product that they sell with the "Amazon guarantee from A-Z"

Sincerely,

***********************
Initial Complaint
Date:11/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased chair covers and sashes from Amazon. They were not the color that I needed, so I returned them promptly. Amazon charged my credit cards multiple times for these items. For the last FOUR WEEKS, I have called, spoken to someone, they claim that they have given the refund, and then they will charge a different credit card on my account a few days later. I then have had to do the whole **************** again The issue has now happened AGAIN, and I am in complete disbelief and completely disappointed in their customer service and handling with this issue. Amazon is not refunding me and they are requesting outrageous private information from me, like my government ID and drivers license just to get my refund. I do not feel comfortable giving them that information at all.
Business Response
Date: 11/16/2023
Hello ACura,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item on 9/28 returned an item on 10/11 as it wasnt what I thought it would be and Amazon has yet to refund me. I contacted twice prior about the issue and was told that I was going to be refunded twice and they'll expedite the process. On today 11/14, they are telling me that there is abnormal activity on my account and they are requesting private information (drivers license) for my refund. I asked why did they need this information to refund me to my credit card and they was unable to provide that information I was told by the representative. I've never heard of any online company needing a license or ID to issue a refund.
Business Response
Date: 11/16/2023
Hello ****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/20/2023

Complaint: 20871069

I am rejecting this response because:
Vishal Reached out to me explaining what I needed to do to receive my refund I attached in the email from him/her directly and AS WELL AS filling out the document that was emailed to me. I waited THREE DAYS FOR them to refund me and contacted back like I was told to do so and they are saying basically my ID I not valid. That is impossible because the form would not have accepted it to begin with. I JUST WANT MY **** REFUND WHAT THE HELL??!!?

Sincerely,

*********************
Business Response
Date: 11/27/2023
Hello ****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Here upon reviewing I could see that our internal team has reviewed this and below is the response from them:

Thank you for reaching out to us. I'm looking into our records, and found that you have already submitted an ** with us, but we were unable to validate it. This may be due to various reasons such as the photo could have been blurry or the ** was expired. You are welcome to resubmit your ** to continue the investigation. If we are unable to verify your **, you will no longer be eligible for a refund on this order.

You will receive an email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. You can contact **************** again and we will share the status of the investigation with you and any next steps that we might need to take.

I request you to please reply to the email sent on Monday, November 20, 2023 at 4:16 PM with subject 'Your Amazon.com order' and our team will review this further.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, the date of my original transaction was on October 13, 2023. I purchased an expensive item consisting of trading cards box that totaled $577.69. This is a very expensive order and the second time this year that Amazon has not delivered my item. Extremely frustrating that I continue to pay for Amazon Prime with deteriorating service. I asked Amazon for a replacement because I did not receive my item whatsoever. I receive the replacement in the mail and in the box was a Pokmon card box. At this point I figured someone in the warehouse isn't labeling their products correctly and I sent the incorrect item back for return. It was delivered by *** back to the Amazon return center on October 26th. I also have receipt of the *** drop off. I called Amazon customer service on November 11th after still not receiving my refund which is taking a large portion of my credit line on my credit card. They request to confirm my identity by uploading a copy of my driver's license via email. This seems extremely unsafe and I've never heard of a company doing this before.I'm making this complaint because while this is all happening, I am about to pay interest on this purchased via my credit card because Amazon is being so slow refunding the wrong item I received the no hold my refund money hostage until I give them my ID. The original item order where I never receive the item is: 112-7384372-2739433 The replacement order (placed Oct. 17th) where I receive the INCORRECT item and sent it back to Amazon to just get my money back is: 113-3040668-4965001 The *** tracking number that I was given (and that Amazon confirmed was successfully delivered back to them) is: 1Z9E80489042980929 This dispute does not involve advertising.
Business Response
Date: 11/16/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/16/2023

Complaint: 20871012

I am rejecting this response because Ive had to jump through so many hoops to get my money back and still dont have it. Amazon initially never included the purchased item in my box with other items then proceeds to send me out a replacement item and the item ends up being something completely different so I sent it back. After being on the phone with Amazon, they accept the refund and send me a *** shipping label, they receive the incorrect item I returned, and refuse to give me my money back after theyve failed TWICE to deliver my item I initially ordered.
Amazon is requesting extremely private information and its outrageous that they are holding my money hostage until I give them my ID - meanwhile the $577 thats charged to my credit card is collecting interest.

Sincerely,

***********************
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made an new amazon account and have been buying things on there for a while (like 6 months) and I have returned some items because of multiple reasons mostly because of price changes and the item not being as good as believed to be, but I have returned a pair of headphones that I had purchased for $324.74 and I had multiple problems with *** not picking up the item but saying they did (*** pickup was the only option of return) I then contacted both amazon and *** on the issue and they repeatedly blamed each other. I ended up having to box my item and ship it my self through ***, this was after about 10 days of requesting the refund on October 9th, 2023 I shipped the item on October 10th, 2023 I also have been waiting for the refund for more than 20 days and have not gotten any response on the refund status. I then contacted amazon once more and was told I would need to provide i.d. To them to receive my refund which I do not feel comfortable with and I have checked the status on their website and it is now updated and is now saying that they have received the item and just havent sent the refund
Business Response
Date: 11/16/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before they can consider your request for a refund or replacement and may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************

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