Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,637 total complaints in the last 3 years.
21,672 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/15/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has failed to provide refunds for returned items and constantly provided incorrect or undelivered items. I would like to speak to an agent with the incidents of ***** chat agents providing false information and refusing **************** for missing refunds and issues with recent orders. Amazon has not provided a sound marketplace experience. In addition to this issue, Amazon has attempted to charge for returned merchandise to my seller account and due to damages of the items and issues with the removal inventory, this is also something that needs to be refunded. This is my last attempt at resolution with Amazon for this issue, customer service, and the charge dating back to Sep 15 ORDER # ***-7549283-1197827 and I will be proceeding with a small claims suit if these issues are not handled in this is not handled in this dispute regarding my account under email ********************** This dispute for this order has been ongoing and has continued to impact my personal finances and needs to be handled immediately.
Business Response
Date: 11/23/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the defective item Samsung Jet Bot Robot Vacuum with ***************** Control, Precise Navigation, Multi Surface Cleaner and the refund for the returned item.

For Samsung Jet Bot Robot Vacuum with ***************** I see that you have filed a charge dispute with your bank. The dispute was closed in Amazon's favor.

I was not able to locate any information regarding your returned items. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Customer Answer
Date: 11/28/2023

Complaint: 20874303

I am rejecting this response because: The issue is the item was defective so this is my last attempt to fix this issue with a return from almost 2 years or I can reopen this dispute and file a legal case against Amazon which is why I am asking for Amazon legal information. I would also like chats reviewed for misinformation given and Amazon agents providing false steps and I want Amazon to reach out to me to address and settle this

Sincerely,

***********************
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order in the amount of $109.15 (Order# ***-9008891-2032241) on 10/3/23 for air pods and returned them on 10/11/23 as they were damaged/used/returned item. I have my *** tracking number and proof of delivery: 1ZR7Y0129013862875 received on 10/13/23.I've contacted Amazon customer service 5 times asking where my refund is. They have their merchandise and are keeping my money.
Business Response
Date: 11/17/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Apple AirPods (2nd Generation) Wireless Earbuds with Lightning Charging Case Included.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.

Regards,
Pratap
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Rollo Printer from Amazon that couldnt connect to the internet. I followed their instructions and spent a full day troubleshooting but to no avail. On October 6th I retuned the printer using their label and it was received by their Warehouse on October 13th. I was told it could be up to 7 business days before I receive a refund. I waited and didnt receive a refund. I contacted them multiple times and they would tell me not to worry, I will receive the refund. Amazon is not refunding me and now they are requesting outrageous private information from you just to get my refund!
Business Response
Date: 11/17/2023
Hello ***,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Rollo Wireless Shipping Label Printer - Wi-Fi Thermal Label Printer for Shipping Packages.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thanks for your understanding.
Regards,
Pratap
Customer Answer
Date: 11/17/2023

Complaint: 20874231

I am rejecting this response because:
I have returned the item. **************** has confirmed multiple times that it was received. I have many messages from customer service stating it was received and the refund was being processed. The tracking shows it was delivered. Your return center has confirmed it was received. You are now illegally holding the it and are refusing to refund or return it back to me.
I am demanding a refund or return of the item.

Sincerely,

*************
Initial Complaint
Date:11/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was a birthday gift order(OrderId: 112-3221981-4557837) I received from my family(sender: *********************). **** ordered a $100 Amazon gift card on Nov 8, 2023.I received the gift card(UPC: ************, Serial No. ***************** delivery from the mail on Nov 11, 2023. This was shipped and sent by Amazon.com directly. The package was intact when I received the package. After opening the gift card, I realized the gift card was not redeemable. Tried to redeem using my phone with the camera feature and typed the claim code manually. The Amazon app stated invalid claim code every time I try.I had reported the issue to Amazon.com customer service on Nov 11 and Nov 14, 2023. Also escalate the issue to their special team(**************************************) with picture of the gift card (on Nov 13, 2023). More than 48 hours from I email the pictures and 5 days from the first reported of the issue, I still haven't received any solid answer from Amazon.com about the issue.This is a scam. How can Amazon.com sells invalid Amazon gift card on their website and ignore any issue that was reported by customer.This is frustrating and time consuming dealing with Amazon customer service department. This has created unnecessary work for me ongoing. Amazon should either fix the invalid claim code, resend me with a new one, or refund the order to the sender *********************. And probably communicate the solution of the issue to me in call*************) or email(******************). I demand a sincere apology with the time I wasted in dealing this Amazon error.
Business Response
Date: 11/17/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you are unable to add the gift card to your Amazon account which you had received from your family member.

Upon checking I see that the gift card has already been refunded to the purchaser's original payment method. Unfortunately We are unable to send a replacement gift card.

Please contact the gift card sender in this case.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 11, I purchased running shoes from Amazon. Order# ***-4104427-7913045. I would only purchase shoes or any clothing online if they offer free returns. In this case, the shoes do not fit and I requested and was granted a refund. I created a return label 1za81G969048691546 and scanned it at my local authorized *** shipment center. Today, I inquired about my refund. They refused to honor the refund unless I provided a government issued ID. Honestly, I feel victimized by these new requirements. Amazon promised an easy/free return policy. Yet now they have switched and is limiting/preventing me from get a refund---even though I have already returned the item.
Business Response
Date: 11/17/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item ASICS Men's Gel-Kayano 29 Running Shoes, 12, Metropolis/White.

Looking at your order, I see that it was placed with *************************, a seller on our website. I've sent your inquiry regarding this order to the seller on your behalf.

Please give the seller three business days to respond. In most cases, you'll receive a reply much sooner.

Thank you for your patience and understanding.
Regards,
Pratap
Customer Answer
Date: 11/27/2023
No refund. No updates
Business Response
Date: 12/11/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item ASICS Men's Gel-Kayano 29 Running Shoes, 12, Metropolis/White.

Upon checking I see that the refund of $76.65 has been issued to your original payment method on November 27, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account: ********************************************************************** *************.

Your patience and understanding are greatly appreciated.
Regards,
Pratap
Initial Complaint
Date:11/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made returns that they are refusing to refund, I have the tracking number and receipts for the 5 items that they were sent to and received by amazon.Tracking #***************** Tracking #1ZR687299040382665 Tracking #1ZA663W99010772803
Business Response
Date: 11/16/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issue for the Order ID *******************; 111-5247437-4420212; 111-7075605-140****.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with an update on refund for the mentioned order.

As for order **** I see refund of $30.73 has been initiated for Unisex Adult Mothman Halloween Onesie Pajamas on November 15, 2023 to your payment mode.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/17/2023

Complaint: 20874202

I am rejecting this response because:
Amazon is still refusing to refund me for four of the items unless I provide them with outrageous private information just to get the refund. They issued a refund for one item but not these four listed below.

These are the order numbers, items name and tracking numbers. These items were all received weeks and weeks ago..

Order #
113-0895027-5493855
PROCOS Medieval Retro Ankle Banded Pants for Men Linen Renaissance Viking Pirate Navigator Trousers Lace Up Bottoms
TRACKING #
1ZA663W99010772803

Order #
111-1936082-0600202
Zhitunemi Renaissance Costume Women Medieval Chemise Dress Peasant Tops Irish Under Dress
TRACKING #
1ZA663W99010772803

Order #
111-1936082-0600202
Alivila.Y Fashion Corset Womens Faux Leather Steampunk Corsets Victorian Bustier Top
TRACKING #
1ZA663W99010772803

Order #
111-5247437-4420212
Merzhiiry Womens Dress Puff Sleeve Square Neck High Waist Smocked
TRACKING #
1ZR687299039745598

These items were purchased with my Amazon credit card which is making me feel like thats the reason theyre holding into the items returns - these items remaining on my card balance financially benefits them.

Sincerely,

***********************
Initial Complaint
Date:11/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THIS COMPLAINT IS IN REFERENCE TO lack of security and inability to communicate ongoing fraudulent activity on our amazon account. The account belonging to janacline ************************ with billing address **************************************************************** HAS BEEN HACKED. .WE NOT LONGER HAVE ACCESS TO THIS ACCOUNT as the individual changed the log in and contact to ********************* WE HAVE NEVER GIVEN OUR ACCOUNT INFORMATION TO ANYONE AND ONLY MY HUSBAND AND I have ever accessed it until now.WE ARE NEEDING ASSISTANCE WITH RECOVERING OUR ACCOUNT WHICH HAS BEEN ENTERED AND REMOVED FROM OUR ACCESS DUE TO THE **** ******************** CHANGING ALL CONTACT INFORMATION. OUR ACCOUNT is now registered to ******************** WITHOUT OUR PERMISSION. My childrens fire tablets, our *****, and our amazon prime account are all on our account, as are multiple credit cards. I attempted to call amazon many times and am being told fraud will call me within a day, they never do. I requested the account be frozen yet there continue s to be fraudulent activity.
Business Response
Date: 12/21/2023
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 12/21/2023.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,
Amazon.com
Customer Answer
Date: 12/30/2023
We received a response from amazon letting us know they sent our account recovery information to *********************** As we have attempted multiple times to communicate to this company, our email was severely compromised and had to be closed, as part of the data breach issue that led to our amazon account being hacked. We are asking that Amazon account recovery information be sent to the new email we created to ensure this communication is safe-
********************

As we have attempted to communicate to amazon, we have no access to our Amazon account to be able to change the communication method.

*******************;

Business Response
Date: 01/05/2024
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested further review from an internal team. They will respond to the seller with their findings.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/16/2024
Please do not close this compliant 20874201. Per their response to the BBB, Amazon has forwarded this to another internal team for additional handling, and I am still awaiting a response from the business. Therefore there is no resolution at this time.
Business Response
Date: 02/06/2024
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on January 29, **** at 9:17 AM (PST).

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Thank you,
Amazon
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a ********* 4 Gen ***** from Showasaki thought Amazon off there website, totally cost$2000.00 with a return of 30days, the ***** was install three weeks from perches, following the forth week the ***** crash wiping out the data, I call Amazon sense the seller was thought there site, their inform me that THE RETURN WINDOW WAS COLSED to contact the seller in which I did, but no responses two times I try and nuance times i call amazon with no help..so I fill out the warranty form to the ***** maker company still no luck, so I call them to find out that their don't carry warranty from Amazon and I will have to contact the dealer that I bought it from be cause their don't sell or deal with the public so the return will have to be though the dealer to them to be look at no luck getting though to any one to assist me in the matter so I'm here stuck with this ***** with no one to fix it or return to...Amazon site has no labeling of the matter false advertising ..not listed on their site the warranty is not so, the ***** carry a warranty 90 day to 3years after perched not listed on Amazon so I cant send the ***** to be fix because only by dealers witch is Amazon with no help.
Customer Answer
Date: 11/15/2023
702-1348116-2750654
Business Response
Date: 11/17/2023
Hello ********,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the defective item ********* 4 Gen ********* style="font-family: Arial, sans-serif; font-size: 12.8px;">
I'd love to help, however, I wasn't able to find the account using the e-mail address on your message.

If you know the e-mail address your account is under, write from that e-mail address, so that I will take necessary actions. I would also request you to share the order number pertaining to the issue for research.

We look forward to hearing from you!

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Customer Answer
Date: 11/17/2023
I already send the information email : ***************** Item # *** **************
Business Response
Date: 11/20/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the defective item ********* Gen 4 T-Style **** ****************** Replacement for Chevrolet Silverado and GMC Sierra.

A careful review of your account reflects that the correct information has already been provided.

We will not be able to send the replacement or issue the refund in this case as the return window was expired.

I'd suggest you to please contact the manufacturer if the product is under warranty.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item **** amazon that arrived damaged i reached out to them and they said its non returnable, in order to return or replace or refund they want a picture ID wich i think its unethical to ask for or a privacy issue.
Customer Answer
Date: 11/15/2023
Order Number :114-0626409-1385009
Name : Alpha lion Gains Candy, Supplement
Business Response
Date: 11/17/2023
Hello Angel,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you have received a damaged item.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Initial Complaint
Date:11/15/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Wandamaga Adult Shy Guy Costume for Men...Size: XX-Large Color: Red1 Order #: 114-5999457-0057862 Sold by: ******************: 1 Item price: $62.99 Bought on October ***** promised to receive before 25th (paid extra fees for delivery, total paid: 120~ CAD), package arrived 31st of October (late). Issued a refund immediately without opening a box and checking the package (tape was intact). Sent it back by ****Dear Customer,This notice serves as proof of delivery for the shipment listed below.Tracking Number 1Z65RV399143990279 Weight **** LBS *********** StandardShipped / Billed On 11/01/2023 Delivered On 11/13/2023 10:05 A.M.Delivered To ***************, **, ** Received By AMAZON Left At Dock Please print for your records as photo and details are only available for a limited time.Sincerely,UPS Tracking results provided by **** 11/15/2023 11:08 A.M. EST Received a refund of **** CAD. Reason from Amazon: Fraudulent activity, refund denied until I provide the *** how is this legal?Refund would be issued back on the card from which the purchase was made, it's awful that I have to share my personal information like my ID just to receive my funds back!
Business Response
Date: 11/18/2023
Hello *********,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the order #***-5999457-0057862.

I've reviewed the details of the order and the account and see that our internal team has already emailed correspondence to your registered email address on November 15, 2023 at 8:17 AM (PST) requesting you to submit the identity document. Hence, I request you to kindly go through the email and provide the requested information without which we won't be able to assist you further on the issue.

For your convenience, I'm providing the correspondence below:

"Hello,

Thank you for contacting us regarding your order ***-5999457-0057862.

Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

How will you verify my identity?
In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal.

Note that the following link will expire after 6 days:
*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice.
To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

What happens when I submit my ID document?
We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

What happens if I do not submit my ID document?
You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order ***-5999457-0057862.

Also, you will not be able to investigate this order issue further.

Who can I contact if I need help with this issue?
You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":

*****************************************

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************

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