Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,602 total complaints in the last 3 years.
21,606 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: Oct 10,2023 Order #: 113-9436970-6833818 Paid: $998.19 For a Shoei X-15 Helmet I had paid for this item as birthday gift for a family member and when item arrived I received the completely wrong item I received BOXES OF OATMEAL. I called and was told that I can return the items and that they can then issue me a refund. So that was done and first was told the refund would come by Nov 2, 2023. No refund came then it said Nov 6, 2023. NOTHING came. Then I message them again and they said it could take up to 30 days for the refund to be processed. So I waited the ********************************************************************************************************************************* for PRIVATE INFORMATION like a GOVERNMENT ISSUED I.D TO RECEIVE MY REFUND. Which I think is ridiculous and sounds very unsafe and unnecessary. Especially since I have been a good paying customer for years with an ACTIVE ********************** membership for years as well. I think Amazon needs to learn how to treat their customers better they have been going down hill lately.
Business Response
Date: 11/20/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Shoei ******************************************** of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.
Regards,
Pratap
Initial Complaint
Date:11/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My items are not and have never been searchable using the brand name or keywords. Ive called over 30 times with no resolution.
Business Response
Date: 11/19/2023
We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information
Customer Answer
Date: 11/20/2023

Complaint: 20880962

I am rejecting this response because: my items are not searchable with the brand name that I own and registered as a trademark as stated in my initial complaint. Please assist me in getting the issue fixed.

Sincerely,

*****************************
Business Response
Date: 11/21/2023
The resolution/response remains the same as given on Case ID ***********. Both ****s (B0BGYGGXGF and B0BGYHRL7P) were extensively reviewed and there are no search issues. General keywords and more specific keywords were used to search for the ****s and the **** was found with the search terms "Tiny Waistbands waist cincher". The products were not on page 1 but were found on page 3 (screenshot provided). So therefore, there is no ************* issues for the ****s. Additionally, here are some recommended help pages to reference for recommendations on optimization of searching the ****s: **************************************************************************, ************************************************************************** & **************************************************************************
Customer Answer
Date: 12/05/2023

Complaint: 20880962

I am rejecting this response because:
I searched all keywords and looked at all pages, and still don't see my product. Can you please have someone reach out to me so I have a better understanding of what's going on. The representatives for your company do not have a clue on how to help me.
Sincerely,

*****************************
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase on 17OCT2023, ORDER # ***-7869335-0082624, in the amount of $511.66 including tax. Attempted to cancel the order same day and prior to shipment, however, Amazon notified me that they were unable to cancel. Package was delivered on 20OCT2023. Promptly returned the package same day via **** Amazon received on 25OCT2023. As of this writing, 16NOV2023, have not received refund for item. Have contacted (and documented) Amazon customer service four times requesting refund and have been given four different answers. Document has been uploaded.
Business Response
Date: 11/20/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item HOLOSUN HS510C&3X Magnifier Combo, Black (HS510C+HM3X Combo).

I've issued a refund of $511.66 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:11/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 11, 2023 I ordered a pair of AirPod Pros from Amazon. They were delivered, but upon inspection the manufacturers box from Apple had previously been opened. I called amazon and they set up a return with a *** label and pickup. The AirPods were picked up by *** the next day and returned to Amazon's ********* return center two days later. Unfortunately, I have yet to receive my refund for this returned item and over a month has passed since the return was received by Amazon. I have called Amazon's customers service twice, and I have been lied to multiple times about when the refund would be processed. The last lie was that I would be refunded 3-5 days after November 8, 2023. As of the writing of this complaint I have yet to receive my $205.07 to my credit card.
Business Response
Date: 11/20/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-8181952-3843442.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/20/2023

Complaint: 20880793

I am rejecting this response because, I have already submitted my government issued ID, as requested, over 5 days ago. I have yet to receive my refund.

Sincerely,

***************************************
Business Response
Date: 11/22/2023
Hello,

I'm Prashanth from Amazon.com.

Based on the records available, our team has confirmed that the ** is not yet received. Kindly, upload the ** using the link shared on November 21, 2023 email.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 11/28/2023

Complaint: 20880793

I am rejecting this response because, as requested, I resent a front and back copy of my drivers license three days ago. I still do not have my refund for the item returned over a month ago.

Sincerely,

***************************************
Business Response
Date: 12/01/2023
Hello,

I'm Prashanth from Amazon.com.

To proceed further, kindly contact our support through chat or call, so that we can review the ** submitted and help you further.

Thank you for your patience and understanding in this regard.

Regards,

*********
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding order number: 113-3455187-5262616 Amazon has not yet issued a refund despite me sending the item back. Instead, when I attempted to discuss with them on 11/15/23, they are asking me for personal information including a picture of my ID. I do not understand the need for this.I believe a fair resolution would be a refund in the amount of ****** + sales tax for a total of 179. 09
Business Response
Date: 11/18/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issue for Anker 521 ************** Station.

I apologize for the inconvenience that you've experienced in this case.

Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement for few orders if it's with in refund time frame.

However I see that we have received the item and refund was processed to your **** on November 18, 2023 for $179.10.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/16/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SO purchased ****** tablet as like new open box condition. the unit had faulty battery so requested refund but the amazon customer support asked me that i need to upload government id which is my private information. Also another customer support from ******************** confirmed the return of package and verified i should be getting my refund.
Business Response
Date: 11/18/2023
Hello Min,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry about the way customer service has handled your concern. I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future.

I've reviewed the complaint and understand your concern regarding the return refund issue for your Lenovo Tab P11 Pro Gen.

I see we have received the product and a refund was issued to your **** on November 17, 2023 for $178.66. We had sent you a confirmation email on the same.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

Since the order was paid for by gift card, $166.66 will be returned to your gift card balance in 2-3 hours. You can view your gift card balance and activity here:

************************************************

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/27/2023
Resolved!!! Got reimbursement and apology
Initial Complaint
Date:11/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an iPod from Amazon.com. It was not what I needed so I arranged for a *** pick return. I waited for 2-3 weeks for the credit back to my account and it never happened. I have talked to several customer service Agents regarding the return and nothing has been done to acknowledge the return or credit my account. The order #***************** was for a: Apple iPad (9th Generation): with A13 Bionic chip, 10.2-inch Retina Display, 64GB, Wi-Fi, 12MP front/8MP Back Camera, Touch ID, All-Day Battery Life Silver, ordered on 8/29/2023. It was returned per *** pick-up on 8/30/2023, tracking #1Z67561Y2623039227 delivered to ********* Amazon Returns,ste 113,**************************************************** on 9/1/2023 at 7:30pm. To date I have not been credited for the return.
Customer Answer
Date: 11/21/2023
When I processed the Amazon return on 8/31/2023, I was offered a return label from Amazon to be printed out and used for the return. I called Amazon customer service to ask for a QR code, since I had no Printer to print the label. The woman, who was a customer service person said she was not authorized to send me QR code and would I let them send a *** pick up for the return which I agreed to. The *** pick up was at my address the next day and picked up the return. The tracking number was different than the label processed on line, so there are two tracking numbers attached to the return, The *** pick up tracking number and the amazon.com return tracking number do not match and this is the whole issue. When I call Amazon to sort this out, they pull up the amazon.com return with the original tracking number and do not see the *** pick up tracking number which was never attached to the return. The *** tracking number was never attached to my return so all the c/s people see is the original tracking number that states "Return started" with a different tracking number other than the *** tracking number. Call me if this is not clear at ************. Thank you.
Business Response
Date: 11/23/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issue for the Order ID *******************.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

I see you have submitted your ID on November 15, 2023. Our team would take 3 business days for investigation.

We recommend you to contact our support team so they can help you with status of investigation.

To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/28/2023

Complaint: 20880590

I am rejecting this response because: The message received from Amazon still offered no solution. If Amazon would resource my chat history on 8/31/23, they would see/hear the ******** Service Agent offering a *** pick-up for the next day which they did. When I tried to process a return in Amazon's return link, it offered a label to be printed by myself which I could not do. I chatted with an Amazon's customer service Agent on 8/31/23 to request a QR code instead of the printed label. I always received a QR code for *** on returns to Amazon, but the c/s agent said they were not authorized to send one and would I allow Amazon to arrange a *** pick-up for the return which I did. *** picked up the product the next day and sent it to their ********* warehouse, received on 9/1/23. I did exactly what Amazon asked me to do regarding the return. They arranged the *** pick-up not me, they should have followed through with *** for the correct tracking number. If Amazon is truly investigating the return, they should be talking to the warehouse in ********* as to the description and weight of the return. I sent the original papers with the return so the warehouse would know who's return it was. I expect a full return amount on this return $290.81 which should have happened back in September.

Sincerely,

*****************************
Business Response
Date: 12/03/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ** before we can proceed with your request for a refund.

After looking into our records, we found that you have already submitted an ** with us, but we were unable to validate it. This is due to various reasons such as the photo could have been blurry or the ** was expired. You are welcome to re-submit your ** to continue the investigation. If we are unable to verify your ** you will no longer be eligible for a refund on this order.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

In this case, we are not able to take action without ** verification.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/06/2023

Complaint: 20880590

I am rejecting this response because: I am sending my ******** ID in this message as I have done over and over and over. There is No suspicious action on my account, this is only an excuse so you do not have to refund my return. Your customer service department has looped me around and around with total nonsense. These entire issues have been created on your end starting with your *************************** ordering a *** pick-up and neglecting to follow through with the correct tracking number.
Go to your Chat History of 8/30/2023 and you will see the offer YOUR COMPANY made to me, offering a *** pick-up. It was your fault for not recording the correct tracking number to the return. There is an unfinished return in the Amazon system because I did not use your label, I used the *** pick-up you authorized for the return.
Until you realize or get someone to sort this out correctly, you will be hearing from me until you do.
I demand you credit my account with the $290.81 you owe me for a return I RETURNED on 9/1/2023 to your ********* warehouse with your tracking number!!
I am composing a letter to Mr. ******************* at his ******** Address, regarding this issue and the complete lack of understanding that this is your fault. I did as I was asked to do!

Sincerely,

*****************************
Business Response
Date: 12/09/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

I apologize for the inconvenience that you've experienced in this case.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

I've reviewed the image submitted and I confirm that It's blurry. Also we request to submit ID only via secured link provided but our team which you have received in email. The link will be active for 6 days and you may have contact our team so they can share new link where you can re-submit the image.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Please contact our specialist team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

A careful review of your account reflects that the correct information has already been provided on December 3, 2023 and December 4, 2023 and sent you email correspondence on your registered email address. I request you to please check your inbox for the correspondence. I'm unable to offer additional insight on this matter.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/10/2023
The following message was received yesterday from Amazon regarding Case 20880590:

"Please contact our specialist team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************.

A careful review of your account reflects that the correct information has already been provided on December 3, 2023 and December 4, 2023 and sent you email correspondence on your registered email address. I request you to please check your inbox for the correspondence. I'm unable to offer additional insight on this matter."

I did contact the amazon **************************** but they cut me off. I chatted with two representatives that had no intention of helping or relaying any messages regarding this return issue. The 2nd customer service Agent asked what the issue was and as I was typing the details, I received a message saying "I had gone over the 2 minute limit for messages and they cut me off & deleted the message. I requested an email of the chat and as denied that as well. I am tried of the run around from *******, WHO IS ALWAYS THE PERSON SENDING THE SAME MESSAGE PVER AND OVER.
Customer Answer
Date: 12/12/2023
To be clear: Amazon arranged for the *** pick-up of the return. tracking #1Z67561Y2623030227 should have been attached in the Amazon system by the customer service agent who arranged for the return pick-up to my return, and was not.
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a buy as gift for a Kindle on Oct 1st 2023 ORDER # ***-8562198-0865065 We returned it with 2 weeks.I reached out to Amazon 2 weeks later as it was returned to them but no refund was given.They said it takes time and they will refund.2 more time I had to reach out, and today Nov 16 2023, they said they want my ID or they won't refund. They wont say a reason. I've spent $1000's buying from them in 1 year and keep 9 out of 10 times.
Business Response
Date: 11/20/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Kindle Paperwhite Signature Edition (32 GB) - With a 6.8" display, wireless charging.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 11/28/2023
Dear BBB,

I still have not received a refund for a Amazon Kindle that Amazon confirmed they received. They are asking for my ID and holding my refund hostage which I refuse to give them given that it would float around the system and is 100% uncalled for.
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction, October 17, 2023 $396.93 dollars paid to amazon Product - i7 *****k I had returned the item and was told I had not that I would have to pay all costs when I returned the *****k back in original packaging and fully working. Reason for return I have upgraded to *****k which was 20 dollars more than what I had just bought.Has not responded to any emails for a 13 days and I can not get into contact with anyone. I was told I would be responded to in 6 hours to 3 days its been almost 2 weeks and the return window closes Nov 17th ORDER # ***-3091644-1980258
Business Response
Date: 11/20/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item ***** Core i7-13700K Gaming Desktop Processor 16 cores (8 P-cores + 8 E-cores).

A careful review of your account reflects that the correct information has already been provided.

We received an incorrect item. We confirmed the ***** Core i7-13700K Gaming Desktop Processor 16 cores (8 P-cores + 8 E-cores) with Integrated Graphics - Unlocked from the order number 113-3091644-1980258 was in the box given to carrier at the time it left our fulfillment center.

We cannot issue a refund for this order until we receive the correct item. If you would like a refund, return the correct item to us.

If you would like to appeal this decision, reply to the email that you have received on Friday, November 3, 2023 with subject 'Your Amazon.com returns' to reach an account specialist. Our Account Specialist team is unable to provide support via phone or chat at this time.

While responding to the email, ensure to include all details of your appeals or concerns in the email body. Do not include any information in an attachment format as we will not be able to receive them.

Thank you for your understanding.
Regards,
Pratap
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ordered aircraft/helicopter ceiling fan 5/30/2023. Amazon said it would arrive in under a month. that didn't happen. Received fan 7/7/2023. Discovered all instructions and buttons on the fan were in Chinese. Requested multiple times from the seller English instructions and finally got them the end of July. Had to ask again for specific, non generic instruction specific to the helicopter fan and its assembly. Contacted Amazon multiple times and requested A to Z guarantee refund. ****** kept denying claim request. Called Amazon again mid August and again Late August requesting escalation for refund. Was told they created a ticket and told me to wait 2-3 days and someone will get back to you with refund information. Never heard from anyone so called around September 12 spoke to at least 3 different people in different departments. They created new ticket/claim/case requested escalation for review and refund. told to wait 2-3 days and someone will get back to you with refund information. Again, Never heard from anyone so called around October 10 was transferred to at least 3 different people again all in different departments. Created new ticket/claim/case requested escalation for review and refund. told to wait 2-3 days and someone will get back to you with refund information. Well now it is November 16 and I just hung up the phone after talking with 4 people, being told i there is no other supervisor or manager and this is all they can do to create ticket again.blahblah blah. Was told to call back and get another person to speak with so I did. They told me the same thing and they dont see any information for the escalations in late August, September or October. Must be different system and on and on. So sorry we cant actually help you, but we contacted seller and someone will get back to you. It is so late the claim window closed they said. It was not closed when all this began. then they hung up on me.
Business Response
Date: 11/19/2023
Hello,
Thank you for taking the time to provide us with more information regarding your claim on your order. Upon further review, we have decided to uphold our original decision.
Why was my appeal denied?
We provided you with the local return address via email on 07/17/2023 but you did not proceed with the return.
Thank you

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.