Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,633 total complaints in the last 3 years.
21,660 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/17/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never receive this item and I complaint about it and ya just didn't care about even replacing my product due to fact that is was being shipped to a Po BOX , I spoke to customer service and no resolution was provided to me and this is fraud. 1 of: Tzitzits White with Blue Thread Royal Blue Small Tassels Prayer Shawl Accessories Fringes Home Decor Tassels (16 Pieces)Sold by: Waydress (seller profile) | Product question? Ask Seller Supplied by: Waydress (seller profile)
Customer Answer
Date: 11/17/2023
Dear Better Business Bureau,
I am writing to file a formal complaint regarding a recent order with Amazon. Despite my initial anticipation and payment for the order placed on October 6, 2023 , I regret to inform you that as of today, November 17, 2023, I have not received the ordered items.
Details of the Transaction:
Order Number: 111-1545404-3933028
Date of Order: October 6, 2023
Amount Paid: 18.99
Communication Attempts: I have made multiple attempts to reach out to Amazon through channels of communication, such as phone calls, emails, or their online customer support portal, but unfortunately, I have not received any response or resolution to my inquiries.
Impact on Me: The non-receipt of the order has caused significant inconvenience and frustration. I have been eagerly awaiting the products/services, and the lack of communication or delivery has left me dissatisfied with the entire purchasing experience.
Requested Action: I kindly request the Better Business Bureau to intervene and facilitate a resolution to this matter. I would appreciate your assistance in urging Amazon to either fulfill the order promptly or provide a refund for the undelivered items.
Documentation: I have attached copies of the order confirmation, payment receipts, and any relevant communication with Amazon for your reference.
Contact Information:
Name: ***************************
Address: *******************,com
Preferred Resolution: I am seeking a prompt resolution to this matter, either in the form of receiving the ordered items or obtaining a full refund.
I appreciate the Better Business Bureau's attention to this issue and hope for a swift and satisfactory resolution.
Thank you for your assistance.
Sincerely,
****** Gondola

Business Response
Date: 11/29/2023
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive your Order.

Rest assured, we have processed refund on Wednesday, November 22, 2023
Refund amount $26.23 to your Original payment method.

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 11/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/17/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 26, 2023, I paid Amazon $243.74 for ORDER# [114-3413879-5935465] for the ***Link Router product, and then I decided to return it back for a refund. On September 12, 2023, I was notified by Amazon that the item returned was an incorrect model, so I contacted Amazon's Customer ******************** (***) to correct the issue and the Representative advised me to return the right one for a full refund. Also, I had requested that my wrong item be returned back to me, and the *** had assured me that my item would be processed & returned back to me. In addition, I was informed by the *** that it would take about 4 to 6 weeks to allow time to process the return item.I have done my part and sent the right item back to Amazon. Furthermore, I waited patiently until the end of October 2023 and still was not able to get the wrong model back from Amazon which was promised to be delivered back to me by ****** have contacted Amazon numerous times to address my missing item, but Amazon has totally refused to do so to help fix my missing item. I am seeking $500 compensation for the pain and suffering plus the missing item that I have to endure in this dilemma.
Business Response
Date: 11/19/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the returned order.

I see we have received a wrong item at first and I understand that you have requested us to return the item back to your address in Sept and a request was raised to our return center.

However by the time they received the request, the item was already discarded. Amazon does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible as updated on our website on the below link.

************************************************************************************

We have refunded your order back to the original payment for $243.74 on Friday, September 29, 2023 at 7:26 AM (PDT) however we have no item (incorrectly returned item) to return and unfortunately we are not able to compensate for the same. Ensure you send the correct and complete item when making a return to avoid it in future.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/26/2023
Hello BBB,
I do not agree with the action or approach that Amazon took to resolve this matter by getting rid of my product. I do not agree nor consent to Amazon to dispose of my equipment. At this time, I would like comparable replacement of my equipment and reasonable compensation for the trouble/pain that I have to endure.
Sincerely,
*******************
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased from Amazon.com a EHEIM Classic **** External Canister Filter for $179.99 on November 8, 2023 (Order # ***-5035510-6513062) using my remaining Amazon Gift Card balance. I initiated a return through Amazon of this unused item still in brand new condition on November 11, 2023 and dropped it off at ******* Store as directed. The tracking number for this return package is *** #1Z030YX69019137307.The item shows that it has been delivered to Amazon on Nov 15, 2023 but I have not received any confirmation of a return received or refund processed by Amazon. After speaking with an account specialist, they informed me that even though they received the item, they would not be providing me with a refund without me uploading my sensitive government issued identification first and then they would "investigate" the issue further. I was never made aware prior to returning this item that a refund would not be issued even if my return was received by Amazon. I was never made aware prior to returning this item that a refund would ONLY be given if I also provided my government issued Identification to Amazon, a company who has a history of engaging in distrustful business practice detailed by its numerous class action lawsuits and pending litigation against the company. I am requesting a full refund back to me of this returned order as well as a request for Amazon to modify its nontransparent policies over its use of our private information and need for our government identification. Amazon's ridiculous policies do not supersede consumer law and our rights as consumers when dealing with unscrupulous businesses such as theirs. I take privacy law with the upmost importance and have worked in this industry for over a decade. If this refund request is not granted I will have no choice but to pursue further legal action to recoup my funds in additional to filing a report to my Office of the Attorney General **************************** and a complaint to the ****
Business Response
Date: 11/19/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the returned order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me and that they are requesting outrageous private information from me just to get my refund.This is regarding order 113-9817386-3794625.From Amazon in the email,In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal.I did not feel safe to send ID so I had contacted BBB.Please help me in getting my refund Thanks..
Business Response
Date: 11/19/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/20/2023

Complaint: 20884077

I am rejecting this response because:

Amazon is not refunding me and that they are requesting outrageous private information from me just to get my refund.

From Amazon in the email,
In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal.

I did not feel safe to send ID so I had contacted BBB.

Please help me in getting my refund

Desired Settlement: Refund $43.74

Need your help in this as soon as possible

Thanks,
*****
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered pre-owned ****** and ******* headphones, PX8. I returned them because of an intermittent defect. They refused my refund, twice, saying I returned the wrong item. I absolutely did not. Amazon sent me an email saying I can appeal. I did. They have just sent me another email thanking me for the information saying I have to send back the correct item. Well, I bought another pre-owned pair of the same phones from them after returning those and have kept them. I dont understand how they think I am scamming them. I cant even talk to a person about this. This is Amazons error. They sent me the wrong item and are holding me responsible. The scam is on their end. Can you please help? This item was $495.71.
Business Response
Date: 11/19/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the returned order.

We have issued a full refund of $495.71 back to your original payment on Nov 18. The refund should reflect back on your billing statement in 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from amazon.com. I was approved to return the item for a full refund. I sent the item back according to all instructions given to me by amazon.com. I have reciepts for proof. When they received the item, they refunded me the incorrect amount for a different item on my order that I did not return. They then recharged me for the incorrect item I was credited for but never issued me the correct refund for the item I did return. I called Amazon at least 5 different times and was on the phone for hours speaking to many different employees. No one was able to help me get the refund and I was told to call back on November 17, 2023 when a full refund could then be issued. I called back today (11/17/23) and was then told by Amazon that I needed to submit proof of ID because there was suspicious activity on my account. This had never been told to me previously during any of my phone calls with them. Sending my personal information does not seem right or just. I feel violated and do not feel safe sending this to random people at Amazon. I believe they are trying to not credit me for the amount I am due back and they are requesting outrageous private information.
Business Response
Date: 11/19/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the returned orders.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/19/2023
I already provided a copy of my license to them on Friday 11/17/23 via the link they emailed me.

Thank you
Customer Answer
Date: 11/19/2023

Complaint: 20884046

I am rejecting this response because: I already provided a copy of my license to them on Friday 11/17/23. Also, I was never previously notified of suspicious activity on my Amazon account until I was supposed to receive the refund for this item on 11/17/23.

Sincerely,

*********************
Customer Answer
Date: 11/19/2023
Attached is the response from Amazon after submitting my ID that was requested.
Business Response
Date: 11/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for uploading ID.

We have successfully issued a refund of $581.94 back to your original payment method. The refund should reflect back on your billing statement in 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned items from the following returns. Amazon has confirmed that they recieved these returns, but is refusing to refund me per their policy unless I provide outrageous private information. They are also refusing to give any details about why they are asking for this information.This applies to the following order numbers: 111-2103476-7439453 113-0088837-6505037 111-3725646-0829845 111-2724629-6635464 111-2621843-2977003 111-1733306-7193000 111-1395718-3153836 111-6781470-6957822 111-6074524-9887445 111-4769754-9765016
Business Response
Date: 11/19/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the returned orders.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/19/2023

Complaint: 20883980

I am rejecting this response because this is the same response I have been given numerous times without being told any information about what kind of abnormal activity or why my personal information is required for a refund to be sent back to the original payment method, as this requirement is not listed anywhere on the refund policy page. It is thus unreasonable to ask for this information and to hold my valid refunds hostage when item return has been confirmed and I have followed all the requirements for a refund.

Sincerely,

******** ***
Initial Complaint
Date:11/17/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product from them, they sent me the incorrect item so I sent it back and now theyre saying they need the correct item back even though the one I sent is the one I received and they have presented no proof of actually sending the correct item. Now they want me to send them my government ID through email which is not safe at all.
Business Response
Date: 11/19/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned Camera order. I'm sorry for the inconvenience caused.

I see our team have fully re-investigated the issue with return on order #***- *******- 0331452.

Our records show that the order was complete and in proper condition, and the correct item was in the package when it left our fulfillment center. In addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.

Since we have not received the correct item back, we are unable to issue a refund for this order until we receive the correct item. Please Return the correct item to us by 29 November, 2023 if you would like a refund.

While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct.

We are unable to provide additional information on this matter. If you would like additional details, you can review our previous correspondence with you and our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below:

www.amazon.com/conditionsofuse

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/19/2023

Complaint: 20883945

I am rejecting this response because:
As you can see in the pictures that I have attached, thats the wrong item that they sent theyre saying that this item was used and by the pictures I dont see how that item was used, but the response that you received has been the response that I have received For many days even though Ive tried explaining them over and over again the reality of the situation its like they are only doing copy paste to the email. They keep saying, they received the wrong item with no proof however, I have presented every single proof since I received that wrong camera. Theyre expecting me to send the correct item even though I dont have any item at all.

Sincerely,

**** De ********
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a long-standing prime member with Amazon for over 10 years. I do most of my shopping for household items, clothes, art materials, pretty much everything on Amazon, and have never had problems with returns in the past. In the last 6, I have begun receiving retro charges. Usually once or twice a month now where I she. Returned an item, received my refund and then charged again about a month or two later when ( Im guessing?) the item js delayed in transit and hasnt made it back to the warehouse. Whenever I have called to resolve this issue and be refunded once again ( since it is not my responsibility once I have scanned and dropped off the package at my local ***** the Amazon representatives put me on hold, transfer me to multiple departments and recently have been asking for me to submit my ID and personal information which Im not comfortable providing ( they already have my address and phone number!). The last couple times this has happened, I have had to reach out to my credit card company and dispute the charge and this is how its been solved then. These retro charges, are so frustrating as these are returns Ive made over a month ago and already refunded. Its an absolute waste of my time to have to try and get refunded once again, be put on hold with no resolution since Amazon cant track where the returns went, and is simply not ok! The supporting photos below are for the most recent retro charge of *****. In total, *** been retro charged for at least 120 dollars total but thankfully I've been able to dispute them with my credit card company!
Business Response
Date: 11/24/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We issued you a refund for 112-5694648-5349062 in the amount of ***** USD on Tue Sep 26.

To review the refund details, go to "Your Orders":

******************************************************************************************
We have asked your card issuer to close the dispute in your favor.You should have received a refund of ***** USD on your credit card .

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:11/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two items via Amazon prime they were supposed to arrive Tuesday 11/14/23. I was told and the website said there was a delay if I did no receive the item by 11/16 I can get refunded. Today is 11/17 I requested a refund. They refuse to refund me until after 11/28! Despite the policy and website saying I can request a refund now as of today! *** website shows the tracking number invalid! There is no information or shipping history! This is terrible clearly the package is not just running late! It was never shipped! I should not have to wait over two weeks! Im a prime member and this was 2 day shipping.
Business Response
Date: 11/19/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that the order ending in **** could not be delivered. It is certainly not what we expect our customers to go through.

To quickly resolve this for you, I can issue a refund of $55.61 to your gift card balance.

The gift card will be added instantly as soon as I receive confirmation from you and can be used against your next order(s) with us.

Please be assured that we will forward the feedback to our logistics team to ensure they review this delivery.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/20/2023
I got this email from Amazon saying that if I respond back to the email they will refund me like they were supposed to do. I responded back twice and have not gotten any response. I copied this message and I showed it to Amazon customer service and all they keep doing is giving me scripted responses and telling me to fill out an incident report. I told him I already did that Reported it to the Better Business Bureau and I got an email back and they just keep giving me scripted responses and will not do anything
Business Response
Date: 11/22/2023

Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
Thank you for writing to us. I hope you're doing well!

As promised, I have issued a gift card refund of $55.61 to your account.

To access your gift card balance and usage history, visit Your Account:

**********************/gp/css/gc/balance/

Once again, we apologise for the inconvenience and frustration this has caused you.

Thank you for your patience and understanding.
Regards,

Najam
Amazon.com
*****************************
Customer Answer
Date: 11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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