Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,633 total complaints in the last 3 years.
21,646 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase from Amazon almost daily. If an item does not work out then I return it. Recently Amazon has started sending me emails saying I am going to be charged for items that I returned since they never got the item even though on my account page it says item was returned to the warehouse. I also have experienced issues with receiving the wrong items and returned them and Amazon is telling me to return the correct item, this is literally impossible since I got the wrong item to begin with. I contacted them about this recently and they told me I need to upload my ID for any further refunds or returns. This is not happening, they do not need my personal ID to process refunds for items that were returned. I am also not going to continue to get threatening emails from them saying they are going to charge me for items that were returned. I chatted with multiple agents and they only say we cant help you since you didnt upload your ID. I am now worried that I am going to be charged for countless items that I returned because they tell me they cant help me.
Business Response
Date: 11/20/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the orders.

Normally when you receive an advance refund and if the item isn't scanned at the returns center, then you will be charged. In these cases, the carrier which was used to return the item needs to be contacted so that they can help trace out the item.

I also see that you have received email from our account specialists regarding the returns.

I would request you to please let me know if you have any such order numbers where you are sent an email reminder so that I can see what can be done in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 6 2022 I got permanent ban for inappropriate language no warnings nothing these people my account while having money on the account will like full refund back of 120 I believe amazongames owe me and also I been called a n***** through via email extreme racism discrimination if they can't resolve I will take this into court pursue full lawsuit against amazongames
Business Response
Date: 11/21/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the Amazon Games account.

I would request you to please provide more information about your Games account using your ********************** account email address so that we can help you.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 11/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**Issue #1:** CUSTOMER WRONGFULLY ISSUED REFUND BY ********************** FOR REPLACEMENT ORDER - **Order ID**: ******************* (CASE ***********) - **Customer (Cx) Return **************** Tracking ID: ********************** - **Replacement Shipment Tracking**: ***** ********** - **Incorrect Refund Issued**: Cx wanted replacement and the original item was returned. Amazon erroneously issued a refund. SAFE-T claim ineligible bc Amazon says we issued refund when we did not. Please return funds.- **Amount Incorrectly Debited**: $736.36 **Issue #2:** ERRONEOUS A TO Z FOR ITEM RECEIVED BY CUSTOMER - **Order ID**: ******************* (CASE ID ************- See A to Z claim. Refund Granted due to Item Not Received. Item shipped on time October 21, 2023. Even if Buy Shipping does not protect, ** admits in messaging he received item (delivery pic provided). Cx must return item for refund. Please return money debited and remove from ODR.- **Amount Incorrectly Debited**: $991.42 **Issue #3** ERRONEOUS A TO Z FOR DEFECTIVE ITEM CLAIM BY CUSTOMER WITHOUT RETURN - **Order ID**: ******************* - Please see A to Z claim for details. A to Z Granted due to Damaged or Defective. Cx submitted return for Better Price Available. Under A to Z Policy, Cx is eligible for refund for Damaged or Defective claim, only when 1. Seller does not approve return (Return was Auto Approved) or 2. Cx returns item but is not issued a refund (Cx never shipped return). As such, Cx is not eligible for a refund until item is returned. Please return money debited and remove from ODR. - **Amount Incorrectly Debited**: $93.96 **Issue #4** ERRONEOUS CHARGEBACK ODR HIT - **Order ID**: ******************* - Cx received item but unhappy with item received. Return approved. Cx refuses to return item. Cx states he removed chargeback. Will refund once return is received. Please remove from ODR hit and close chargeback against Cx. - **Amount**: $ ********
Business Response
Date: 11/21/2023
Greeting from Amazon Services,

Please advise the seller that we have forwarded the information about their issue to pout internal appeals team for the A-Z claim on Order IDs 112-0916929-8578621 and 113-5502529-2863457, and chargeback on Order ID *******************.

They will research the issue and contact the seller as soon as they are finished or if any additional information is needed.

We have reached out to the Selling Partner regarding their Safe-T claim issue on Order ID *******************. Please advise them to refer to Case ID *********** for more information.

Thank you for your time.
Customer Answer
Date: 11/21/2023

Complaint: 20885453

I am rejecting this response because: The issues have not been resolved but rather referred within the Amazon internal system. Every time we have had a case transferred or referred, we have not received a response. Moreover, if any response is given, it is typically a copy-paste response that is irrelevant to case at hand. We would like to resolve this through BBB and not Amazon's internal system. We have 1. Safe-T claim which we cannot initiate because the system states we refunded customer when we did not, customer received a replacement and should not be issued a refund 2. Two A to Z claims for 1 A to Z claim the system is clearly showing the customer received the item despite alleging item not received but they received a refund and for the 2 A to Z claim, the customer stated item was defective but never returned item as required by Amazon and 3, we have a chargeback counting against us when the customer never attempted to return the item. Our ODR should be 0 but is is .82. We highly value our ODR and have slim margins so we cannot have incorrect refunds granted. We have delivery pictures of all shipments in question and have complied fully with Amazon's policies. Please refund and reverse ODR hits and we will remove BBB claim.

Sincerely,

Limited Red Panda
Customer Answer
Date: 11/21/2023
PLEASE ALSO ADD THIS A TO Z CLAIM FOR REVIEW - WE ARE CONSTANTLY HAVING A TO Z REFUNDS GIVEN WITHOUT A RETURN. HERE CUSTOMER DID NOT RETURN ITEM BUT WAS GIVEN A TO Z REFUND WITHOUT RETURN.
Order ID: *******************
Product Amount: USD 199.27
Claim date: November 21, 2023

Summary: Under A to Z guarantee, customer is only eligible for refund for damaged or defective claim when 1. Seller does not approve return or 2. Customer returns item but is not issued a refund by Seller. Here, Customer return was approved immediately on November 10 but customer did not return item. Customer is not eligible for A to Z guarantee refund. We are having many erroneous A to Z claims *****ed without returns to our accounts, if we cannot resolve this with Seller Support, we will reach out to the Executive team at ********************************* or *********************************

**Facts:** -
**Order Date:** November 5, 2023.
- **Prompt Shipment:** Shipped, November 6, 2023, before the ship-by date of November 7, 2023.
- **Return Initiated:** Return Request on November 10, 2023, citing that a Item Damaged
- **Return Authorization:** Return Authorized Immediately, November 10, 2023, and provided a prepaid **** return label (Tracking ID: ***********************.
- **No Return:** The customer did not return the item to ****, as evidenced by the absence of shipment activity on the provided tracking ID. Link: ********************************************************************************
-**A to Z Claim:** On November 21, 2023, the customer initiated A to Z claim due to item Damaged or Defective. He states we did not respond to message but we responded to his authorization for return on November 10, 2023 and sent another message on November 12, 2023 giving him further return instructions to return items.

**Amazon A-to-Z Guarantee Policy:**
A to Z Refund Requirements:
1. Marketplace Seller?: YES
2. Within 90 Days of Delivery?: YES
3. Did Seller Fail to Authorize Return?: NO, SELLER DID NOT FAIL TO AUTHORIZE
4. Did Customer Return Order?: NO RESULTS: CUSTOMER IS NOT ELIGIBLE FOR A TO Z CLAIM REFUND.
******************************************************************************************

Under Amazon's A-to-Z Guarantee policy, for damaged or defective claims, a customer is only eligible for a refund when 1. Seller Fails to Authorize the Return or 2. Customer Makes a Return and Seller does not issue refund. Under all circumstances, a customer must return an item to receive a refund. Here, customer submitted a return request for Better Price Available, return was automatically approved and issued prepaid label, but customer did not return order. As such, customer is not eligible for A to Z refund. Please withdraw claim until customer returns item or, if ********************** wants issue a refund, please ***** claim while Amazon covers refund and does not affect our ODR. Please return money debited from our account. Again, if this issue continues to happen, we will have to contact the Amazon Executive Team as these A to Z refunds are against Amazon policy.
Business Response
Date: 11/22/2023
Hello,

Thank you for taking the time to provide us with the additional information regarding the A-to-z Guarantee claim on the order 114-9057301-8881004. Upon further review, we have decided to reverse our original decision. We have credited USD ****** to your account and your order defect rate will be updated within 48 hours to reflect this change.
Amazon.
Customer Answer
Date: 11/25/2023
Please update on original complaint regarding A to Z claims for Order ID: ******************* and Order ID: ******************* and Order ID: *******************. As well as Safe-T claim for 113-4299492-1677069.

Also, new A to Z has arisen Order ID: *******************. Customer claims Item Not Received, but we shipped using Buy Shipping on time and shipped on time. We also have a delivery picture. However, algorithm keeps counting these claims automatically. The return claims cannot be counted against us automatically when item is not returned and Item Not Received claims we are protected because we use Amazon Buy Shipping. Please stop the algorithm bot from auto-granting claims. We used to never have a claim counted against us as we always use Amazon Buy Shipping and ship on time. We also have delivery pictures of the items. Please reverse this claim as well as the others. Please also provide an update on what is going on with past claims. Thank you.
Business Response
Date: 11/29/2023
Hello,

We have reviewed the order IDs and we are unable to refund.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 11/30/2023

Complaint: 20885453

I am rejecting this response because: Amazon is allowing customers to keep items without a return and be issued a full refund. Our evidence shows conclusively that we delivered the packages including delivery pictures. However, Amazon gives the customer refunds even if you have Buy Shipping Protection if the carrier just does not do an initial scan but rather scans down the road when the item has clearly been in the mail stream thousands of miles away from the shipment location. It is clear the sender shipped on time. Moreover, even according to Amazon's policies, a customer is not eligible for a refund if they received the item but did not return the item. Moreover, Amazon will use your account to automatically refund customers for returns even when you have not issued the refund because it was a replacement order, then it will assert that you were the one that gave a refund and will not let you initiate a Safe-T claim for wrongful refund. This has resulted in 1. A customer keeping a $1000 item stating they did not receive it when they in fact did 2. another customer not returning an item and being issued a refund 3. a customer receiving a $700 replacement and keeping the item but Amazon issuing him a refund and 4. A to Z system completely not working an automatically issuing customer refunds for defective items without a return. Now, we see our account has the Buy Box disabled even though we have perfect health rating showing that Amazon has retaliated against us for initiating the BBB complaint. This is not the conduct of a company with the respect Amazon has garnered throughout the years. They simply close the case and do not even tell you why they are unwilling to help.

Sincerely,

Limited Red Panda
Initial Complaint
Date:11/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned an item and Amazon is requesting I upload personal private information (government ID) to their website in order to get a refund.
Business Response
Date: 11/21/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged.

You shall receive refunds once the items reach our returns center. Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************ Kindly submit your identity proof to get your concern addressed.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 12/04/2023
This has not been resolved with the business yet
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Return an item on the 10/13/2023, status showing item already received on their end. They are requesting a lot of personal information and stilling unwilling to issue my refund.
Business Response
Date: 11/21/2023
Hello Jun,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I would request you to please provide the order number for the returned item so that I can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 11/27/2023
All items sent and resolved!
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-3732898-9740211 Both the ***** and Om products are supplements to which are not working as they should and also have exacerbated and aggravated existing respiratory issues. Unfortunately Amazon is not transparent about these types of vitamin and supplements having no return policy leaving consumers in the dark. Supplements are particularly difficult to purchase since everyone reacts differently to different products. I am unable to return either product as I would and can for other stuff bought from Amazon
Customer Answer
Date: 11/17/2023
This has been resolved. Case can be closed

Thanks,
***********;
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item from amazon (order # ***-4057008- *******) and received an item that was different from what I ordered. I notified amazon and they sent me information to return the item and confirmed I would be refunded to my original payment method. I sent back the item I received and amazon confirmed they have received the item. However, they keep moving the refund date back (i believe this is to prevent me from filing a fraud complaint against them with my credit card company) and have also set the refund to go to amazon credit even though I have repeatedly requested they correct this to return to my original payment method as requested originally. Now, amazon is claiming they need a government ID from me before they can process my refund. I dont know what to do and I dont think its right (and potentially not legal) that they require private information to process a return. It feels like they are trying to keep my item and my money, which feels like fraud.
Business Response
Date: 11/21/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I've checked and see that we have received an XBox gamer headset in used/damaged condition instead of expected item. Unless until we receive the correct item we cannot refund.

Also regarding the government **, please respond to the email which was sent on Friday, November 17, 2023 and upload the ** using the link provided in the email. Unfortunately we are unable to waive this.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 11/21/2023
Hello, I had received the incorrect item from Amazon, as I informed your support staff over the phone and over chat support. I also provided you with the attached image of the incorrect item that was sent to me (Name is blacked out, however, the original image with my name was sent to Amazon support). Your staff told me to return the item I had received for a refund to my original payment method. After doing that, my return was delivered to Amazon and my refund was withheld and repeatedly delayed. I have been asked to provide unnecessary personal identification information, which has never been requested before for any other transaction. This delay is clearly an attempt to cover up the fraudulent item sold to me and an attempt to delay this return/refund process until I can no longer file this fraud charge with my bank. I will be reaching out to my bank, state attorney and state representatives with these details to warn them of potential fraudulent activity and hostile anti-consumer behavior. I followed Amazons support advice and am now being lied to and asked for an unreasonable disclosure of personal information to an unknown number of persons or companies. Sending me a fraudulent item, then asking me to return it, only to attempt to keep my return and my money is blatant attempted fraud and theft. I will follow up with my attorney should this continue and no resolution be found.
Customer Answer
Date: 11/21/2023
Upon doing further research on this topic, as documented in my correspondence with ********************** and my phone call with **********************s support **** ********************** is in violation of the Consumer Rights Act, should ********************** choose to not refund me for their delivery of an item that was not as described and was returned at the request of the retailer (**********************). I will be passing this information along to my bank to warn them of this violation.
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB!On October 31, 2023, we received a product authenticity customer complaint.We have already tried to appeal the violation through the Account Health. However, we received negative answers from Amazon. We need to emphasize that we have already appealed successfully multiple times THE SAME VIOLATION using invoices from THE SAME SUPPLIER. Our invoices were successfully verified and accepted by the responsible Team. Amazon must be constant in its approach, because, as we indicated, our invoices from the same supplier regarding the same violation has already been accepted before.Now we have difficulties with appealing process with THE ONLY product authenticity customer complaint in our Account Health.So, our invoice that we provide you with complies with all the requirements: contains supplier info, buyer info, item under review, quantity, invoice date and appropriate invoice format.The invoice reflects our sales volume over the past 365 days for the **** B07D9XL3CF Please, note, the product authenticity customer complaint appeared on October 31, 2023 in the Account Health and we started appealing process. Despite the fact that an invoice is dated more than 365 days ago, WE SUBMIT THIS INVOICE SO THAT TO COVER THE QUANTITY REQUIRED WITHIN THE LAST 365 DAYS. We are obliged to cover the quantity for the last 365 days according to our shipment history: FBA16XR41NR5, FBA16ZC3Q909, FBA16YKF7V02, FBA17126NPD1, FBA174XXQQP8, FBA17CY7723G, FBA17FZB94WB. And we have done it! Thus, we have provided all the necessary information that Amazon requested. We have provided all the details so that to comply with Amazon policies. WE ASK YOU TO ESCALATE THE PROBLEMATIC ISSUE SO THAT TO REMOVE THE VIOLATION FROM THE ACCOUNT HEALTH, AS THE VIOLATION IS GROUNDLESS. Sincerely,*******************************
Customer Answer
Date: 11/20/2023
Dear BBB! Please, note, that this complaint refers to completely DIFFERENT ISSUE and has nothing common with the previous one!!! Current complaint refers to invoice verification for the **** B07D9XL3CF. Please, accept this complaint as this question is completely different from the issue in the previous complaint.
Business Response
Date: 11/22/2023
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on November 22nd, 2023.

Sincerely,
Amazon
Customer Answer
Date: 11/22/2023

Complaint: 20885264

I am rejecting this response because:

WE HAVE SENT to Amazon ALL THE INFORMATION required for the ASIN B07D9XL3CF reinstatement. We duplicate this information in the files attached. So, the violation must be removed from the Account Health as it is baseless!!!

Sincerely,

*******************************
Business Response
Date: 11/28/2023
Hello,
Thank you for bringing this matter to our attention.
We have reviewed the information provided and identified that seller has no restriction on the reported ASIN:B07D9XL3CF. We are unable to provide information on our investigation methods.
Sincerely,
Seller performance team

Business Response
Date: 11/28/2023
Hello,
Please ignore the previous email. We have requested the seller to provide us with the supply chain invoice for ASIN: B08GBY9QXX which is vital for us to proceed with our investigation.
Sincerely,
Seller performance team
Customer Answer
Date: 12/04/2023

Complaint: 20885264

I am rejecting this response because:

We would like to emphasize that we have already successfully appealed THE SAME VIOLATION regarding THE SAME **** B07D9XL3CF using invoices from THE SAME SUPPLIER before. To provide a comprehensive understanding of the situation, we have attached the performance notification received on June 8, which clearly indicates that our previous invoices FROM THE SAME SUPPLIER for THE SAME VIOLATION regarding THE SAME **** B07D9XL3CF were successfully verified and accepted by the responsible team. Amazon must be the same in its approach.

Our invoices contain all the necessary information, including supplier details, buyer information, item under review, quantity, invoice date, and appropriate invoice format. We have ensured that every aspect of the invoice complies with Amazon's guidelines to demonstrate our commitment to maintaining a transparent and legitimate business operation.

1. Supplier information (name, phone number, address, website):
*******************
***************
***************************
*******************************************************-1158
www.***********

2. Buyer information (name, phone number, address, website):
*******************************
**************************************************************************************************

3. Item descriptions (for ease of your review, we have highlighted the
**** B07D9XL3CF that is under review)
ELKAY 51300C Refrigerator Water Filter (4-Pack). It corresponds with the title of the item on our account.

4. Item quantities: the invoice reflects our sales volume over the
past 365 days for the **** B07D9XL3CF)
Please, note, the product authenticity customer complaint appeared on October 31, 2023 in the Account Health and we started appealing process.
Invoice number N33-267: QTY 350
Invoice N33-267 covers ALL THE QUANTITY REQUIRED for the last 365 days.

5. Invoice date (must be issued in the last 365 days and before 10/31/2023)
Invoice number N33-267: 11/08/2022
PLEASE, NOTE, THAT despite the fact that an invoice is dated more than 365 days ago, WE SUBMIT THIS INVOICE SO THAT TO COVER THE QUANTITY REQUIRED WITHIN THE LAST 365 DAYS. We are obliged to cover the quantity for the last 365 days according to our shipment history: FBA16XR41NR5, FBA16ZC3Q909, FBA16YKF7V02, FBA17126NPD1, FBA174XXQQP8, FBA17CY7723G, FBA17FZB94WB. And we have done it!!!

Furthermore, we would like to highlight that our supplier, whose information is provided on their official website www.***********, is readily available for communication during their working hours. These working hours are as follows:
- Monday: 9 AM 6 PM
- Tuesday to Friday: 9 AM 5 PM

We understand the importance of maintaining a high standard of product authenticity on the Amazon platform, and we assure you that we take this matter seriously. We have been proactive in addressing any concerns related to ****: B07D9XL3CF and have taken all necessary steps to rectify the situation promptly.

In light of our previous successful appeals and the compliance of our invoice with Amazon's requirements, we kindly request that you reinstate ****: B07D9XL3CF.

Sincerely,

*******************************
Business Response
Date: 12/17/2023
Hi,

We have sent a response regarding your query via Seller central on 12/18/20203.
Initial Complaint
Date:11/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a childs bookcase. Order total came to *****, ORDER # ***-1480090-4569035.The order arrived damaged. The bookcase was dented and bent up and cracked. I told Amazon customer service about the damage and they told me to send pictures which I sent on 10/26.I called today to get help on finishing the return because this is the last day I can send it in. Amazon customer service told me Im not allowed to return it even though the window is still within 30 days, and they then said Im forced to upload a copy of my private ID to complete a return. It says nowhere in their policy that I have to provide an ID to do a return. I called several reps and each was rude and says they wont help and just hang up.They kept my money for the broken book case and refuse to allow a return.
Customer Answer
Date: 11/17/2023
Amazon reps are now harassing me intentionally sending me the same email 15 times now. Here is a screenshot of some of them. They're sending the ** request over and over again. They were absolutely horrible on the phone and rude and just hang up on you because they don't care.
Business Response
Date: 11/19/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issue for the Order ID *******************.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. I see you have contacted our support team multiple times and you were asked to submit ID for verification as they won't be able to take action prior to verification.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with an update on refund for the mentioned order.

I see a return label was created on November 17, 2023.

Once you've shipped the return, you can track your return here:

***************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/20/2023

Complaint: 20885226

I am rejecting this response because:
They are not telling me why they need my ID, and they also have no authority to prevent me from returning this item either by telling me I need to have my privacy invaded by getting a copy of my government ID. They also did not answer why they let a rep ****** me with 15+ emails over the course of the day sending the same thing over and over. There is nothing in their FAQ or website that says I will be asked for an ID to make a return. They cannot force me to provide an ID when they dont state they will need one before hand. I asked to a manager or to clarify these issues to the Amazon rep and was just ignored.

Sincerely,

***********************
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
111-3163125-3698633- nail polish ordered 10/27 and the color is grossly different from the color on the website.111-2199363-4545060- nail polish ordered 11/13 and the color is grossly different from the color on the website.111-6740649-3206637- granola ordered on 11/10 and one of the bags was opened and contents exposed.
Customer Answer
Date: 11/18/2023
Amazon is stating that there is abnormal activity on my account and requesting personal information and identification from me to confirm my identity. I am logged into my account and I am the person who is requesting a return and refund but they will not allow my refund until I provide my personal information which is not required to return anything to them. *** returned other items that cost more money and they did not require my personal information and identification.
Business Response
Date: 12/17/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I see that the refund was issued on December 1, 2023 for the amount $13.78. The refund usually shows up 3 business days.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Amazon.com is BBB Accredited.