Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,637 total complaints in the last 3 years.
21,614 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my name is *****************************. I have an Amazon account and I had made transactions that were very disappointing on November 7 and November 8 of 2023. I am seeking refunds for the items in question. Below I have requested refunds for the following items and I had also already sent the items back per Amazons request. They are now sending me emails to verify my identity. I have been a loyal customer for ********************** for almost 7 years, and have been given the runaround, I will not be doing business with Amazon moving forward. I have spent a little over $2000 for the products that were not even right to begin with and Im still being questioned about the returns. The following items and the amount have been returned: 1. Meta Quest 3: 499.00 2. FENLO Fancy 64" Luxury Display Shelf with LED Floor Lamps for Living Room, Sturdy Corner Shelf Curio Cabinet Display Cabinet, Durable Tall Shelf Floor Lamps: 2 of these at ***** a piece 3. Outdoor Turkey Deep Fryer Set Seafood Boiler Kit Fish Fryer with Crawfish Boil Pot Basket ***** BTU *********** Burner Heavy Duty Steel Frame 30 & 10 Quart Aluminum ****************** Lid: 119.99 4. ********* Saw Stand, Collapsible and Rolling with 3 Onboard Outlets (MSA330): 97.80 5. Govee RGBIC LED Strip Lights for Room with Warm White ****ft, Smart LED Strip ************************** ***** Changing LED Lights Music Sync, Christmas Decorations, 2 Rolls of 32.8ft: 99.99 6. Skil 10" Dual Bevel Sliding Compound Miter Saw - MS6305-00 : 224.00 7. Envi Plug-in Electric Panel Wall Heaters for *********** ****** Efficient 24/7 *********************** Protection, Patented ********************** Easy 2-Min Install, Space Heater, Made in US 189.95 8. Laser Level Self Leveling - Elikliv 200ft Outdoor Robust Indoors 4D Green ***** Line Laser Level 4x360 Horizontal Vertical Dual-beam Lasers for DIY, 129.98 9. SinCiDo 48 *************** Table with Sliding Groove: never even received this item. Amazon wont do anything.Amazon refuses to help me
Business Response
Date: 11/19/2023
Hello ****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issue for the Order ID *******************; 113-3050319-1041855.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with an update on refund for the mentioned order.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/20/2023

Complaint: 20886730

I am rejecting this response because: I have already complied with Amazon and sent them a photo copy of my id and everything. I should not have to do this but I did anyhow. Please let me know what to do next

Sincerely,

***********************
Business Response
Date: 11/22/2023
Hello ****,

In continuation to our correspondence, I've reviewed the orders and refunds have been processed. Please find the list of refunds with amount and date.

Order ID: *******************

1 x Meta Quest 3 128GB- Breakthrough Mixed Reality - Powerful Performance - Asgard's Wrath 2 Bundle - Refund Total:$535.18 - Tuesday, November 21, 2023

2 x FENLO Fancy 64" Luxury Display Shelf with LED Floor Lamps for Living Room, Sturdy Corner Shelf Curio Cabinet Display Cabinet, Durable Tall Shelf Floor Lamps with Shelves, 3 Level Brightness LED, ******************** Total:$173.18 - Tuesday, November 21, 2023

1 x Propane Outdoor Turkey Fryer Set Seafood Boiler Kit Fish Fryer with Crawfish Cooker Pot Basket ***** BTU Gas Burner Heavy Duty Steel Frame 30 & 10 Quart Aluminum Stock Pot & Basket Lid - Refund Total:$112.60 - Tuesday, November 21, 2023

1 x DESTEK QH3 Pressure-Free Head Strap: Enhance Comfort with Added Top-Fit Adjustment - Compatible with Oculus/Meta Quest 3; Balances Weight at 3 Angles - Refund Total:$28.30 - Sunday, November 12, 2023

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Order ID: *******************

1 x univinlions Meat Bone ******* Knife for Meat Cutting Handmade Heavy Duty Butcher Axes Hand Forged Full Tang Chopper for Kitchen Outdoor BBQ Thanksgiving Christmas Gifts Idea Men Black - Refund Total:$27.87 - Saturday, November 18, 2023

1 x ESR for iPhone 15 ************* *****Body Shockproof ************* *********Grade Protection, Magnetic Phone Case for iPhone 15 Pro **** ****** Tough Case with Stand, Armor Series, Clear Dark Blue - Refund Total:$34.63 - Saturday, November 18, 2023

1 x Govee RGBIC LED Strip Lights for Bedroom with Warm White ****ft, Smart LED Strip ************************** DIY Multiple Colors on One Line, Color Changing LED Lights Music Sync, 2 Rolls of ****ft - Refund Total:$64.34 - Friday, November 17, 2023

1 x Amazon Basics 50-inch Lightweight Camera Mount Tripod Stand With Bag - Refund Total:$22.20 - Tuesday, November 14, 2023

1 x WEN BL1080 10-Inch 80-Tooth Carbide-Tipped Ultra-Fine Finish Professional Woodworking Saw Blade for Miter Saws and Table Saws - Refund Total:$18.76 - Tuesday, November 7, 2023

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

You can contact our **************** team for further assistance. To do so, go to "Amazon ****************":

*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an iPhone 14 pro *** from Amazon and the ad said it was in locked for any carrier. I purchased the phone back in May 2023. The phone was going to be used in September. I went to put it on my boost mobile account and they said it was not unlocked. I asked Amazon for a return. I had everything, and I mean everything in the box, everything the box came with. The *** driver came, my mom met with him, he said to have the box open so he knows the phone is there. She showed him everything was in the box. He put the return label on the box and left. I went to Amazon a few days later and Amazon finally had my return. They said wait a few days to get information on the return because they were looking it over. I waited, nothing came. So I contacted them, they said a check for $1361.28 was on the way. I contacted Amazon last week, November 10 area. They were supposed to email me specifics about my check and I get nothing. I contacted them today November 17, and they said Amazon only received the charger. Thats impossible. I sent everything! They stated for me to call *** and file a claim, I cant, they said Amazon has to do it. Tracking info is 1Z1V17R52629066310
Business Response
Date: 11/21/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I've checked and see that the returns center sent an email confirming that we have received incomplete item. As I see the details, only the charger was returned and the phone was missing from the return. Unless until we receive the Phone, we are unable to issue refund for the order.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 11/27/2023
I have contacted *** and they stated Amazon has to file a complaint to *** as I am not able to they told me. I have told Amazon 3 times to file a complaint since last Monday November 20, 2023 that they need to do so, and they have not responded back with any information. I am very upset. Someone stole the phone out of the box and SOMEONE, either Amazon or *** is responsible. That phone was in the box when the *** driver left my front porch.
Customer Answer
Date: 11/30/2023
I just got this email yesterday and they asked me again if I wanted a check or Amazon credit. What is going on? Theyre giving me the run around and I cant tell whats real or not! This is making me upset. I just made another couple hundred dollar orders just this week from Amazon. All I want is either that phone back or my money back! This is getting absurd for the past 2 months now!
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned items over 2 weeks ago and I have still not received my refund to my Amazon Gift Card (Amazon Credit). I have wasted hours with the support chat with each of the three times I contacted them resulting in different, conflicting and false information. Today I spoke with supervisor over chat and she provided me with yet a fourth version of why my refund has not been sent. ALL the support reps confirmed that the items had been received. Why do I need to wait three weeks for a refund for store credit?Why do I need to waste hours with support, each time getting a different false answer.Why did the supervisor ***** not refund me like each rep said they could although for some reason did not?Why did waste so many hours on this.... so furious right now.
Business Response
Date: 11/20/2023
Hello Auggie,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the orders and I see we have received them at our facility center.

To help you with I have processed refund of $140.88 for Razer Tartarus Pro Gaming Keypad, $32.50 for Mac Book Pro Charger and $82.35 for Anker USB C 717 Charger from Orders 113-5067007-2740254; 114-4603063-0996259 to your account gift card balance.

Amount will be credited your gift card balance in 2-3 hours. You can view your gift card balance and activity here:

************************************************

As for Logitech G FITS True Wireless Gaming Earbuds, I see refund was processed on November 17, 2023 to your payment mode.

$111.63 was refunded to your **** which will be credited in 3-5 business days and $50.92 was credited to your account gift card balance.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/11/23 I ordered an item from Amazon.com. The item was marked delivered on 8/12/23. When I went out to retrieved the item from my porch where the delivery driver left it I found empty packaging. I checked my security camara to see if someone had gotten to it before me. There was no one. I found the driver immediately asked him to look around his truck for the item . He was unable to locate it and also admitted that the package was light but he did not notice it was open. He contacted his supervisor and I was instructed to contact Amazon. When I called Amazon I was told I would not receive a replacement or a refund until I filed a police report. I tried to file the report and was turned away because the officer could not find a crime. I am.onlt seeking a refund at this point but Amazon is unwilling to return my $118.66.
Business Response
Date: 11/20/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to learn that the item from the package was stolen.

I see that our Specialist Team requested for a police report in September, 2023. Post that contact, you have not contacted our customer service. Now its too late to take any action on the order.

We are unable to take any action. You may want to check with the police to recover the lost item in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:11/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 9th I placed an order for skulcandy over ear headphones. I opened the shipping box but not the product box as i decided to return the item. I requested a return on 11/3 and *** came to pick up the Package on 11/6. Amazon received the package 11/10 and now they're refusing to give me a refund unless I provide outrageous private information to them and a 3rd party.
Business Response
Date: 11/19/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issue for the Order ID *******************.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with an update on refund for the mentioned order.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

Customer Answer
Date: 11/20/2023

Complaint: 20886526

I am rejecting this response because I have made several returns in the past and an ID was not required. Amazon has all of my information in regards to my bank cards and address. I feel like asking for my ID especially for a 3rd party puts me at risk. I don't understand what makes this return any different from the returns in the past. I feel I am being targeted because I have made several returns. I recently was on vacation and items were returned because they arrived too late or didn't work out. I feel I should not be discriminated against because I have previous returns.

Sincerely,

***************************
Initial Complaint
Date:11/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a MacBook Nov 15, and it arrived opened and damaged. I was promised a refund upon dropping it off at **** as stated via email, and now when I call they refuse to refund me. I need to purchase a new computer to do my job, I cannot wait 30 days for a refund especially considering this is AMAZONS fault.
Customer Answer
Date: 11/17/2023
Hi. This is for a different order than my previous complaint. My first complaint was resolved.
Business Response
Date: 11/22/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed four unauthorized transactions (five packages arrived at my apartment on my Amazon account on Nov 2, 2023 which amounts to a total of ****** dollars. I immediately contacted Amazon and the bank of my credit card. My bank said because it was an overseas transaction they were unable to track it, and thus unable to terminate the transaction. From my communication with Amazon, all they did was report this incident to a higher team and ask me to wait for an email, which basically asked me to contact my bank again. Three weeks passed, I still couldn't get my money back because of the irresponsibility of Amazon. I highly suspect this is a fraud on Amazon side because usually banks would be able to terminate a suspicious transaction, but my bank told me that they couldn't do anything because this was not a payment issue, but an issue with Amazon. I have wasted too much time and energy dealing with this and I felt deeply hurt as a loyal customer of ********************** who always trusted them. My consumer rights were violated. I am seriously unsatisfied with the way Amazon handled my complaint. My most important concern was that I lost a huge amount of money (by the way, I'm still a student. This is a huge loss to me), and Amazon couldn't even promise to give my money back, which I did not authorize. On Nov 17, I was able to return 3 of the packages (included in 2 of the 4 transactions), which are ****** dollar worth. However, I am uncertain whether I will receive the refund for these items. I was also unable to even return the rest 2 packages. My desired solution is a guarantee of a full refund of the total ****** dollars.
Business Response
Date: 12/08/2023
Hello,
We have addressed this customers buyer account related query. We sent an email to the customers registered email address on 12/08/2023 confirming the details.
For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
***
Amazon.com
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a wall mirror back to Amazon over a month ago. It was returned through *** with tracking. I received an email and confirmation from Amazing stating, "Return complete Your return is complete. Your refund has been issued." Now, over a month, I have been charged for the item. I called AMAZON and was told, "Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal." They are making me submit a Government issued photo ID to get my money back on something I have already returned to them and that they already confirmed that they had received.
Business Response
Date: 11/19/2023
Hello ********,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Retrocharge refund for the product "Irregular Mirror Wall Decor Matel Matte Black Framed".

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with an update on refund for the mentioned order.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

Customer Answer
Date: 11/20/2023

Complaint: 20886429

I am rejecting this response because: I have sent the mirror back over a month ago. I do NOT understand why Amazon is requesting my ID for this return. It's a bit scary to submit my State ID through email to AMAZON. They have already refunded me and then clawed it back and re-charged me. How can this happen??? If the return was originally accepted, it us because they received sufficient return and tracking information on the item initially. If they lost it after I shipped it or it was received at the Amazon warehouse, this is NOT MY FAULT! I cannot afford to be charged for $129 for this item - I kept TWO mirrors from them and already paid for those. This was a RETURN!

Sincerely,

*****************************
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned several items that I had purchased from Amazon. They have confirmed that they did, in fact, receive the items back to their warehouse. They refunded me for several other items but will not refund me for 5 of the items without my sending to them a copy of my government issued identification. According to their policy:If the item has already been sent back to us and you have received an email asking you return it or have been charged for item, we will reverse the charge as soon as the return is processed by us. It might take additional time for your financial institution to make funds available in your account. But, they refuse to reverse the charge (even though they have confirmed receipt of the item) without my uploading a photocopy of my identification. Thy have never requested this at any other time for any other returns.Items they are charging me for are (all prices include tax):ORDER # ***-9327019-0401029. belief moisturizing eye bomb: $48.00 + tax = $51.72 ORDER # ***-8212589-6943406 Banila Makeup remover: $16.79 + tax = $18.09 ORDER # ***-8212589-6943406 Bike cup holder: $14.99 + tax = $16.15 ORDER # ***-8212589-6943406 Herbivore Pink Cloud cleanse: $15.00 + tax = $16.16 ORDER # ***-3301180-7371420 Rabitgoo Tactical Dog Harness ML: $13.59 + tax = $14.64 total, including tax: $116.76
Business Response
Date: 11/19/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the retro charge refund issue for the Order ID *******************; 113-8212589-6943406; 113-3301180-7371420.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with an update on refund for the mentioned order.

I see Retro charge refund of $51.72 for Moisturizing Eye Bomb was processed on October 30, 2023.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

For rest two orders, please submit ID so our team can investigate and take action.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/19/2023
I received an email from Amazon still insisting on a photo copy of my identification in order to process my refund.
They already took these items into their possession and they have verified that they have the items. They issued a refund when they received the items, but many weeks later, they retro-charged me and now demand a photo copy of my identification. The refund is to go to my original payment method, which also happens to be a credit card that they issued to me (which I have held in excellent standing for many years).
I have been a customer of ********************** for more than 2 decades and this makes no sense to me. I am uncomfortable uploading a photo copy of my government-issues identification when they already have all of the information that they need. This is putting my identity at risk for identity theft.

Customer Answer
Date: 11/19/2023
for reference, here is their refund policy (see ************************************************************************************)
Amazon.com Returns Policy
Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of delivery, with some exceptions:
For information about products that can't be returned, see Items that Can't be Returned.
To determine if a product sold by Amazon.com has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 30-day return policy applies.
While most sellers offer a returns policy equivalent to Amazon's, some seller returns policies may vary. If the seller's listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
For products purchased from the Amazon Global Store, see Amazon Global Store Returns.
For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.
If you have returned an item to Amazon by mistake or included something not intended for Amazon in a return, see Mistaken Returns.
If you have already received a refund and are expected to return the item, you can create a return request. For more information about how to create a returns request see Return Items You Ordered. You will be charged if an item that is expected to be returned is not sent back to us.
If the item has already been sent back to us and you have received an email asking you return it or have been charged for item, we will reverse the charge as soon as the return is processed by us. It might take additional time for your financial institution to make funds available in your account.
Initial Complaint
Date:11/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made and order through Amazon.com of 4 items for my Grandsons Christmas this year on 11-10-23 of $70.95. I received a confirmation number that the order was paid for. I called about the order today and spoke with a lady by the name of ****** and she told me the items were cancelled right when they were getting ready to be shipped and told me to order and pay for them again. The confirmation number is ********************. The phone number I called was **************. please help me. Thank you
Business Response
Date: 11/20/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order. I understand they were Christmas presents.

Unfortunately as the payments failed, the order got canceled. Unfortunately we are unable to reinstate the order. Request you to please reorder the items.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.