Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order 111-4987991-8237012 for a mattress topper on October 19th to be sent to family in PR. Received an email that it was going to be delivered in mid-November. I canceled the order. After talking to my family, I decided to reorder again, so on October 22, I re-ordered Order# ***-8333120-9180260. Shortly thereafter, I was told it would arrive in mid-December. I was baffled and doubted it was a supply issue, so I canceled and re-ordered it to be sent to my address here in VA, order# ***-2893501-8986638. Hold and behold it arrived in two days.Basically, it seems they don't want to ship to PR, which they should have stated that they either don't ship to PR or there would be additional cost to do so. But instead, they allow me to place the order. I have Amazon Prime, which provides for free shipping. I ended up having to ship it myself from here, which I ended up having to spend $77 for it.

  Business Response

  Date: 11/21/2023

  Hello *********,
  
  I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.
  
  I've reviewed the orders and there are certain shipping restrictions and prime shipping restrictions for ******, ******, and ***********. 
  
  For more information about Shipping & Delivery, visit:
  
  ******************************************************************************
  
  The orders which were cancelled had free shipping and I see you had cancelled them as delivery dates were not as expected.
  
  As for Order ID: *******************, I see it was shipped to mainland with prime shipping.
  
  In this case, unfortunately we won't be able to compensate or add credits to your account.
  
  Thank you for your understanding. Have a great rest of the day!
  
  Regards,
  
  Sahitya
  Amazon.com
  
  *****************************
  

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20889132
  
  I am rejecting this response because:
  
  If there were restrictions on sending to PR, why weren't these displayed at the time of the order? Your page does state that these would be displayed "Available shipping options will appear at checkout when you enter a shipping address." But none were shown at the time I selected the address.
  
  I've ordered from some vendors, and I used to get a notification when I selected the shipping address that they do not ship to this area, which agrees with the statement on your shipping restriction page.  
  
  But to allow me to place the order and then decide that there are restrictions, which they didn't state, it's not customer-friendly.  How am I supposed to know which vendor has restrictions and which doesn't?  
  
  Had I known this beforehand, I would have placed the order with another vendor.  The product is good, I don't have a complaint with that, it's just the lack of information in regards to shipping restrictions.  And if there were restrictions, why didn't they just cancel the order and inform me, as other vendors do?
  

  Lastly, I understand that delivering to these areas may take longer than other places, but that shouldn't stop the shipping process.  If it takes only a day to ship to my address, why can't it be done to these places, granted that delivery would take longer. None of the restrictions stated should impede shipping it on time, only not shipping it in certain cases, which, again should be stated at the time of ordering.  Or shortly thereafter.  
  
  How, for example, am I supposed to know how big the box is that wouldn't allow shipping it to these areas?  Once they find that there are restrictions, they should promptly notify the customer and offer options, or cancel the order and let the customer know the reason.  Not just state that the order will take X amount of days and leave the customer hanging and wondering, to then send another notification days later that there are issues with the order, not let the customer know what the issue is.  Instead, the vendor just leaves the customer waiting.
  
  This seems to be **********************'s business model, let the vendor do what they want and Amazon doesn't take any responsibility for their actions.

  Sincerely,
  

  
  *************************************

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned two items for refund. I received an email stating they didn't receive one of the items and requested a copy of my government id before they would issue refund. My Amazon account showed one item was refunded and the other was not received. I contacts customer service. *** confirmed both items were received but that there was unusual activity so they won't issue a refund until I provide my id. He said I could still purchase using my amazon account but not get a refund until I provide my id. They won't give a reason why. I requested the issue the refund to the original payment method. I then requested they issue the refund to my amazon account. I appeared that they refunded one but not the other. I checked my credit card and no refund has been issued for either product. AND now on amazon they zeroed out the order as if it didn't even occur. I have screen shots of the chat and the order status update to zero it all out after my complaint. They have the product and I should get my refund. Also interesting that if they think there is fraud that I can still use my account for purchase.

  Business Response

  Date: 12/17/2023

  
  **************,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the refund for the returned items from Order ID: *******************.
  
  A careful review of your account reflects that the correct information has already been provided.
  
  Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.
  
  The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.
  
  Thank you for your understanding.

  Regards,

  Pratap

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After emailing and speaking with a ******************************************************* I was fraudulently charge a subscription that was not authorized after calling Amazon. I was told that three months would be returned to me after I complained they told me that the entire months from February 17- October 23 would be refunded I spoke to an Amazon representative, who told me I would need to email BET plus which I did I have been fraudulently charged ever since then I was told on November 17th I will be refunded for all months after waking up to seeing only one month refund it I called back to be told I needed to show proof of the amount I was told I will be refunded Amazon does not provide that I wasted an hour on the phone was hung up on repeatedly transferred to different department after I was already told I will receive a refund now Im being told Im only entitled to three even though anything after February 17 was not authorized I am seeking for compensation and time wasted on the phone with Amazon basically being painted out to be a liar. I spent an awful lot of money with Amazon. I do not want to give anyone free money that I worked hard for. I would like all money return plus pain and suffering for the time that I wasted on the phone the time Im wasting now to prove I was fraudulently charged Id like total compensation of $500 including the $89 that I was fraudulently charged

  Business Response

  Date: 12/08/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the issue you had with the order.
  
  I see that you were already refunded 1 year for the BET subscription.
  
  I've issued a $50 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.
  
  For more information about promotional credits, including the terms and conditions of use go to:
  
  ************************************************************************************
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com
  *****************************
  

• Initial Complaint

  Date:11/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered a product on Amazon (AirPods pro) and they have sent me different version of AirPods product and now after returning the product to them they are saying they need id to refund the Amount or else they will not refund. I atleast told them return my sent product so that atleast I have money or the product, in this case I dont have any but they are reluctant and rude about it. So please take care of my issue. Thanks.

  Business Response

  Date: 11/20/2023

  Hello Sai,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the issue you had with the order.
  
  I've checked the returns information and see that we received a different Airpods which were in used/damaged condition. Unfortunately we are unable to issue refund. The incorrect item received was disposed as per our returns policies.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20888991
  
  I am rejecting this response because:
  They have sent me the wrong product so I returned it, at least tell them to return the product, I can keep that. no money nor product is with me. Then for what I have paid? Its like Im giving my money to them for free. 

  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:11/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: #***-2605123-4866629.On October 16th, I purchased ******************************************************************************* ******. The checkout process indicated a promised delivery date of Tuesday. However, the delivery was repeatedly postponed, and despite multiple assurances from Amazon representatives, the rain jackets did not arrive until Wednesday. I called multiple times and even had in writing from the representative that it would be delivered tuesday in time by end of day.Compounding this issue, I was already in ****** when the delivery occurred. Upon contacting Amazon, a supervisor assured me that *** would retrieve the items. Shockingly, he failed to disclose a $300 charge, $8 per item, for the return. This cost was never mentioned during conversation and, in fact, he indicated that if the items were not present, the return would be marked as lost, and Id be refunded. Given that the items were in a single box, charging per item is both unjust and excessive. I was fully lied to.Subsequent discussions with Amazon support led to an admission that I was not informed of the return cost and an acknowledgment that the promised Tuesday delivery was not fulfilled. Despite this, a refund for the $300 charge was refused.

  Customer Answer

  Date: 11/18/2023

  If helpful for them to reach out, my number is ************

   

  Thank you!

  Business Response

  Date: 11/28/2023

  Hello *****,
  
  I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem regarding return shipping fee on order# ***-2605123-4866629. It is certainly not what we expect our customers to go through.
  
  Upon reviewing the complaint and the account , I see a refund of $74.08 , $55.57 , $85.72 and $64.28 ( $279.83 in total ) was initiated on Saturday, November 18, 2023 but could not be processed successfully.
  
  To resolve this for you, I can issue a gift card refund of $279.83 to your account, which can be used against your next order with us
  
  The gift card refund will be issued instantly as soon as I receive confirmation from you.
  
  Once again, we apologize for the inconvenience this situation has caused you.
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  ********
  Amazon.com
  ***********************************
  

• Initial Complaint

  Date:11/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon is not refunding me and that they are requesting outrageous private information from me just to get my refund. Order number is 114-9079897-2161063 placed on Oct 9 2023 for ******. I returned the item on Oct 20th

  Business Response

  Date: 11/21/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the issue you had with the order.
  
  I understand that you have received an email from our Account Specialists to upload your **. Please follow the instructions provided in the email sent on Saturday, November 18, 2023 and upload the ** so that the concerned team can work on your return refund.
  
  Unfortunately there is no alternative for this in this case.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:11/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon is NOT refunding me, and they are requesting outrageous private information, since they already have my banking details, giving them personal ID information concerns me how this information will be used, this since they are outsourcing several people overseas.Following Amazon returns instructions, I dropped off the next 3 items at *** Store on Oct22, 2023.As per the tracking numbers, these products for return were delivered to an Amazon facility dock in *********, **, ** on Oct 25, 2023.There is a *** "Proof of Delivery" document available from ***.I was supposed to get my money refunded already but while discussing this matter with an Amazon Support persons, they keep pushing the refund more and more days.A detailed information of the Items ordered/returned like dates and tracking info can be found in the attached supporting documentation.Amazon is NOT refunding me, and they are requesting outrageous private information, since they already have my banking details, giving them personal ID information concerns me how this information will be used, this since they are outsourcing several people overseas.

  Business Response

  Date: 11/20/2023

  Hello ******,
  
  I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your orders ending in #**** and #****. It is certainly not what we expect our customers to go through.
  
  Upon reviewing, I confirm that a refund of $167.64 (***** X 2)  and $53.28 was issued to original payment method on Monday, November 20, 2023.
  
  Please allow your bank 3 to 5 business days to process the refund.
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.
  
  Please rest assured that any information provided by you, is handled according to our Privacy policy.
  
  We have taken your feedback regarding the Identity document submission and we apologize for any inconvenience this situation has caused you.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  ********
  Amazon.com
  ***********************************
  

• Initial Complaint

  Date:11/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two heated jackets from amazon.com about two weeks ago. When my family tried them on, they didn't fit so I made the arrangements online for the return. I was told that *** would pick up within three days and if not, to call ***. Yesterday was the third day, so last night I chatted with an amazon agent online. I was told that my account had "abnormal activity" and that I was required to upload a government ID before a refund would be given. I asked this agent to explain, but he kept repeating the same thing about abnormal activity. Today, I talked to a supervisor at amazon and was told that yes, that is the process and until I upload a photo ID, I would not receive a refund. When I asked why my account, which hadn't been used in a while, was tagged, she told me that is just how the system works. No explanation. Amazon, with an online account, has access to: - Full Name - Address - Phone Number - Email - Credit Card Info The items ordered are (2) Arris Heated Men's Fleece Jackets, size XL. One was opened to try on and placed back in original package. The other is unopened. Both are in original box and intact. With all the scams and identity theft taking place, I do not feel comfortable uploading a photo ID to ********************.

  Business Response

  Date: 11/20/2023

  Hello ******,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your order ending in #****. It is certainly not what we expect our customers to go through.
  
  Upon reviewing, I see that the return authorization was created on Tuesday, November 14, 2023. Once an item is returned, it can take upto 30 days to process the return and issue a refund.
  
  As soon as return is verified and processed, a full refund will be issued against the order.
  
  For more information on Return policies, you can view our website Help page using this link:
  
  **********************************************************************************************************************************************
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.
  
  Please rest assured that any information provided by customers, is handled according to our Privacy policy.
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  ********
  Amazon.com
  ***********************************

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20888784
  
  I am rejecting this response because:

  Nothing has changed! They still demand I give them more personal ID to get a refund and I will not upload my drivers license or anything similar. In their response, they continue with the once its verified bit. How is this possible that a company can force a customer to give them more personal information so that they can receive a refund? Do any of us really believe that information will remain secure? Come on! I dont want compensation and Ill never spend another cent at Amazon.com. All I want is a refund. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased AirPods from Amazon, had an issue with the item. Submitted for a return. Over 45 days later, they have received the return but have never issued my refund. At this time its a crime called theft. I have called Amazon a few times and the latest update is that they are holding my return hostage until I upload my ID. I simply do not care to share my ID with them as they already have my return and I just want my money back.

  Business Response

  Date: 11/20/2023

  Hello Ona ,
  
  I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your order that was returned but not refunded. It is certainly not what we expect our customers to go through.
  
  Upon reviewing, I see that the return was processed by our returns center and it was found that we received incorrect package in the returned package .
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.
  
  Please rest assured that any information provided by you, is handled according to our Privacy policy.
  
  Thank you for your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards ,
  ********
  Amazon.com
  ***********************************
  

  Customer Answer

  Date: 11/29/2023

  Just want to follow up, I ended up submitting my ID against my better judgment. They advised me that my id was submitted successfully and will take 3 days for verification. Almost 10 days later, they are saying my verification was not successful. I asked to cancel my return and send me back the item and was told that they can not send it back. So now I have no item and no refunded money. This is theft! Send me my item back or give me my refund!

  Business Response

  Date: 12/07/2023

  Hello ***,
  
  I'm Srilaxmi  from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with refund on your order #***-4072108-6431415.It is certainly not what we expect our customers to go through.
  
  Upon reviewing the complaint and the account details , I see that the ** verification on your prior Attempt was Unsuccessful.
  
  If the document provided by you cannot be validated, our specialist team may ask you to re-submit the details again.
  
  If you have re-submitted the requested details, kindly allow our Specialist team 3 business days to review and respond to your request.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards , 
  
  Srilaxmi 
  Amazon.com
  ***********************************
  
  
  

• Initial Complaint

  Date:11/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER # ***-1867855-9674668 I purchased an item back on 09/23/2023, I returned the product back to *** on Oct 2nd, I have a receipt for the return, it has been more than a month and half since amazon received the product, but Amazon is not refunding me and they are requesting outrageous private information from me just to get my refund. they want me to upload my identification, which will be handled by a third party company.

  Business Response

  Date: 11/20/2023

  Hello **** ,
  
  I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your order #***-1867855-9674668. It is certainly not what we expect our customers to go through.
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund. 
  
  Please rest assured that any information provided by customers, is handled according to our Privacy policy.
  
  We appreciate your patience and understanding. 
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards , 
  
  Srilaxmi 
  Amazon.com
  ***********************************