Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,702 total complaints in the last 3 years.
21,566 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August I inadvertently discovered that Amazon had been charging me for a digital service called dekko, which I had never heard of used approved or subscribed to. But where things get interesting is that they had been charging me for the subscription unbeknownst to me for four years and two months. I was finally able to speak to someone that day in August and got a years worth of my subscription fees back.I was told that they were only able to do so much at a time so with that in mind I thought that I would call back in a month time or so to receive the rest of my funds, however upon calling back to explain the story again, and receive the rest of my funds. Im being told that they cannot no longer give me any more funds although I had just been told that they. Would be able to do 6 months because that was the limit. But theyve already refunded a years worth and that I should reach out to my bank to dispute because they are unable to refund any more. I am sure the bank will not allow me to dispute funds because of the time lenght. So through BBB Im requesting the remainder of my subscription fees, which is in the amount of $408.12. I have been refunded $128.88. That is the price of a year subscription to the service , Today when I spoke to Amazon the supervisor was somewhat rude and ended the call while refusing to give me the business address for Amazon so that I could use it to dispute through BBB. Furthermore, the subscription that I did not approve of or request is hidden deeply within the many pages of your Amazon account and subscriptions. It took quite a bit of time to find not only that subscription, but the cost and all of the other information, its conveniently tucked away and beneath endless screens, that I did not even know existed. I very much feel like this is a type of predatory scheme as, the charges come up just as Amazon and not this digital service dekko.
Business Response
Date: 11/22/2023
Hello ****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry the service wasnt our usual standards you expect from us at Amazon. I hope you'll give us another chance to prove the high quality of our service.

I understand that you are concerned about refund on the Prime Video channel "Dekkoo". Dekkoo corresponds to a membership for a Prime Video Channel. Channels from Prime Video are paid monthly subscriptions to premium networks (like Showtime and Starz) and other streaming entertainment channels. With an eligible Amazon Prime membership, Prime members have the option to purchase Channels directly through Prime Video. All the movies and TV programming included with the subscription are then available to watch on demand, on all compatible Prime Video devices.

I understand that you were unaware of the subscription and upon contacting **************** they were able to refund a year's worth of the subscription. When this happens, we're able to refund up to 12 months of a subscription as an exception. In this case, we're not able to offer further refunds for this subscription. I apologize for any inconvenience this may cause, as I understand that this is not the resolution you were looking for.

We recommend you set up a Prime Video PIN so you can avoid future unknown charges for subscriptions using the following steps.

To set up a Prime Video Account PIN:

Go to the Your Profiles page. (************************************************)

Click Edit profile and then click the account holder's profile.
On the Edit profile page, click the Manage button next to Account PIN and locks.
If prompted, enter your Amazon account details.
On the Account PIN and locks page, click the Create button next to Prime Video Account PIN.
On the Create Account PIN screen, enter a PIN and then click Continue.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is asking for personal information (ID) in order to return my purchase I think it is ridiculous and they are playing with my money by not sending me a refund for my product after 30 DAYS
Business Response
Date: 11/20/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The e-mail address you contacted us with doesn't have an order matching what you described.

Please write back with order ID so we can review and assist you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Customer Answer
Date: 11/22/2023
Was given this response after asking for a refund. Think this is ridiculous that they are holding my money and asking for so much personal information I have already waited almost an entire month there are no security issues on my account
Customer Answer
Date: 11/30/2023
Hello, I have replied to the email like they specified and it has been nine days without a reply. They instructed me to email them back and I have not gotten a response and they havent given a refund out yet despite me returning the item more than a month ago.
-****************
Business Response
Date: 12/02/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

I've reviewed the order and I see a full refund of $39.58 for URBAN BUCK Mens Gauntlet Real Leather Cosplay Costume was issued on November 29, 2023 to your payment mode.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Amazon.com (Amazon Prime) ORDER # ***-2984867-6720244 This was a used item through their Amazon Warehouse.When I got the unit, it wasn't working quite well and I suspect it is because it was a used and returned item.I sent it back to them through their automated return system. A month later without seeing a refund I reached out to them asking for a refund but I kept getting re-routed around to different associate promising a refund.I finally got an email asking me to upload a copy of my driver license or photo ID. This felt odd and has never happened to me before.I do not feel comfortable sending in my personal private information, and Amazon is delaying/refusing to issue a refund.Please help.
Business Response
Date: 11/21/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/18/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivered to me a package that was damaged. I took photos of everything and they demand for me to send them a photo of my ID which has extremely confidential information to just send on the web. Without that info they will not provide a refund for something I paid for and received damaged.
Business Response
Date: 11/20/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for damaged product which you have received.

I apologize for the inconvenience that you've experienced in this case. I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future.

For Yoo-hoo Chocolate Drink, I see a full refund of $11.48 was processed on Sunday, November 19, 2023 to your VISA.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called because I didn't receive my item. It said it was delivered on the 13th but I know I was here and it was not delivered I called today 18th letting them know I still hadn't received it they told me it was delivered and they can't do anything for me asked if I had contacted neighbors I told them yes other than two neighbors who have dogs that are vicious so I don't go there. They then told me to file a police report for the missing item. I told them that sounded crazy and I'm not calling the police unless my car was stolen. I told my father what was going on and he offered to go to the other neighbor's houses the package was outside the house and completely soaked from being rained on and outside for days I contacted Amazon again letting them know I need to return it and now they're saying they need my ID for they will not refund my money it's going back to them because it's of no use to me. I shouldn't have to send my identification for an error like this I have no idea who will ******* and I don't trust third party communication I just want my refund.
Business Response
Date: 11/21/2023
Hello *********,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with the delivery of your order ending in #****. It is certainly not what we expect our customers to go through.

Please rest assured that we will forward the feedback to our logistics team so they can review this delivery.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item that was not pairing with my phone at all. It pairs with other phones but not mine The whole point is it was a birthday gift for me, but Amazon is asking me to upload my drivers license in order to provide me a refund and 16 years Ive never had to provide my ** for no refunds. They are saying that they cannot show me the refund until I sent the ** because theres a normal activity on my account. There is zero Im normal activity on my account. Nobody has access to my account. Nobody has ordered anything out of the ordinary from my account.
Business Response
Date: 11/20/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issue for the Order ID *******************.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. After 3 days, you can contact our support team to learn the outcome of the investigation.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 15th I placed an order for some little girls tights toddler baby girl seamless cable knit leggings and Gerber toddler unisex long sleeve onesies bodysuits for a total of $121.29 the box was delivered opened I went on the app of Amazon to complain and when I looked at the photo the driver took of the package I realized the package was opened when he left it which means the driver realized and knew in some capacity that he was dropping off an empty box the only thing I received that day was a phone case that I ordered that was in the envelope next to the Box the driver placed the box down on its side and used the envelope from Amazon to prop up next to the Box to hold the tape in place so it would not flap when I lifted up the envelope and flip the box over to its side I realized it felt like there was nothing in it I noticed the tape was not sticking to the box it would have been pulled off so I just flipped the lid up and peeped in and my items were not in there I complained to Amazon on the 16th and they told me I had to make a police report and submit a copy of my ID because they think somebody came into my yard and stole my items clearly nobody came into my yard to steal my items as the delivery driver took a photo of the box and the orange tape is not attached to the top of the box so the driver dropped off my box knowing that it was open so whether he opened my box himself and took my items or I don't know what happened but this driver had to have known what he did when he dropped off this box. For my supporting documents I uploaded a screenshot from the Amazon website showing the photo that the Amazon driver took when he dropped off the package you can clearly see in the photo the orange shape is not attached to the top of the box and the envelope is holding it down I cannot file a police report for receiving an empty box the products never came to my property which means they were never stolen from my property but when they were still with Amazon
Business Response
Date: 11/20/2023
Hello ****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The e-mail address you contacted us with isn't associated with an account. We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address your account is under, write from that e-mail address or please help us with Order ID and registered email address so we can review and assist you further.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Customer Answer
Date: 11/20/2023
Email address associated with my Amazon account is:
**********************
Order # for the order in question is:
1132326690-7371405
Business Response
Date: 11/22/2023
Hello ****,

Thank you for ******** back with details.

I sincerely apologize for the inconvenience caused with order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the order and see our specialist team has requested to submit Police Report. They sent you email correspondence on your registered email address on November 16, 2023. I request you to please check your inbox for the correspondence.

You may respond to that email with police report or contact us back with report so we can review and assist you further.

We won't be able to take any action with police report as requested by our specialist team.

Thank you for your understanding! Have a great rest of the day!

Regards,

Sahitya G
Amazon.com
*****************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon order # ***-7225118-5750612.I purchased an electric toothbrush ( Oral-B iO Series 10 ********************* Toothbrush, Cosmic Black with 4 Brush Heads, Travel Case and iO Sense Charger - Visible Pressure Sensor to Protect Gums 7 Cleaning Modes - 2 Minute Timer) shipped from and sold by Amazon on October 10th, 2023 for $423.99 USD with taxes. I received the package after a couple of days where I immediately opened a return as it was $60 cheaper from ******** Amazon provided a prepaid label and was picked up by **** tracking number is : 1Z55AY222619674473. It shows that Amazon received the item back on October 20, 2023 to their return center. On October 30, 2023 Amazon supposedly issued a refund as your return is complete. Your refund has been issued today is November 18, 2023 and there is still no refund reflected on my original card payment. I reached out and now they are telling me that their is abnormal activity on my account and will need to provide a valid government ID, which I have no idea what they will do with and then they will do an investigation and PERHAPS theyll issue me a refund. What does a government ID have to do when you can clearly see from my Amazon account that not only ********************** has received the item but also has supposedly issued the refund to the original card payment but yet nothing has been received? I saw that there are many other people on Reddit with the same issue as well, I will also be making a post, I will be filing all this to the attorney general in my country as this is illegal, and lastly if all fails I will be contacting my credit card company to open a dispute as I have more than enough evidence for this to be an open and shut case. Very very disappointed.
Business Response
Date: 11/20/2023
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-7225118-5750612. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that you received an email from our Account Specialist team on Friday, November 3, 2023 at 6:05 AM.

---Quoting email for your reference:

"We previously contacted you about violations of our returns and refund policy. Since then, we have continued to notice violations of such policies on your account. We are writing to let you know that we have restricted your account to ********************** purchases only. We will automatically cancel all non-digital orders placed on Amazon.com and if you have been charged, a refund will be processed

If you would like to appeal this decision, reply to this email to reach an account specialist. Our customer service team can only confirm that we sent you this message and help you with any technical issues. They cannot reverse this decision or provide you with more details on this matter.
We are happy to assist. To help us find the status of your order, please provide the following details:

-- The order number. The format of the order number should be XXX-XXXXXXX-XXXXXXX.
-- The complete name of the item."---

I request you to kindly reply to that email for more information regarding this order.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/20/2023

Complaint: 20889563

I am rejecting this response because:

I have already reached out over ten times, Ive never even received a warning before about returns on my account. They keep ignoring my emails and continue spamming the same message over and over. At the end of the day, I returned the item with a prepaid shipping label from Amazon themselves, I have tracking proof that the item was delivered back to Amazon, and on top of it all I have photo evidence that Amazon is stating your return is complete. Your refund has been issued . It has been almost a month now and no resolution, and now the final time I reached out, I supposedly have to issue a government photo ID? Why what does that have to do with anything. What youre doing is illegal Amazon. I am posting this on Reddit and contacting my credit card company, you may ban my account but I do not have time for your continued games.

Sincerely,

*********************** *****
Initial Complaint
Date:11/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a light/medium duty ***** the Pro-LifT Store 4.4 4.4 out of 5 stars 8,204Reviews Pro-LifT F-2315PE Grey Hydraulic ********************* with Blow Molded Case-**** LBS Capacity, 12 Inch, Black Second time using it it has failed. I am being told there's nothing that can be done.
Customer Answer
Date: 11/20/2023
111-3999613-3192211
Business Response
Date: 11/22/2023
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with Order ID: *******************, Pro-LifT F-2315PE Grey Hydraulic ******************************* see that the return window is closed and we are unable to process a refund or replacement.

But do not worry as the product is in warranty and you are requested to get in touch with manufacturer to claim the warranty on the product.

Manufacturer details :

******************.
*********************************************************************
Phone *************, Fax *************

Thank you for your cooperation.

Regards,

Prashanth *****.
Customer Answer
Date: 11/28/2023

Complaint: 20889549

I am rejecting this response because:
I took time to reach out to who you provided. They too, stated basically nothing they can do it's out of warranty.
So I am without any resolution or a functioning item.

Sincerely,

***************************
Initial Complaint
Date:11/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The capsules that were sent some of them were crushed defective and it made me sick when I took them Amazon is not returning my item
Customer Answer
Date: 11/20/2023
I actually contacted the manufacturer of the product and their issuing a refund so Im all set can we close this case out.

thank you

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Amazon.com is BBB Accredited.