Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,702 total complaints in the last 3 years.
21,559 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! I placed an order with Amazon for a ******** Beach Iron which I didnt like so I ended up returning the item within their provided return window with **** My return order was shown in transit for about a month on their system and then they reached out to me saying they didnt receive the product and so theyd be charging my card again. When I called the customer care to ask for the refund, they told me that they needed my personal information and government ids to process the refund, which Im not comfortable sharing with Amazon. I was hoping to use help here to get my refund. Following are the specific details about my order:Order date - Oct 7, 2023 Order #***-5080858-0872227 Order total $46.54 (1 item)Product name: ******** Beach Steam Iron
Business Response
Date: 12/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-5080858-0872227 regarding charge on the order.

Based on investigation, the item marked as different which you returned. Due to that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/28/2023

Complaint: 20890345

I am rejecting this response because: I returned the item that I received from amazon in the first place. This is just a way for them to harass people and ask for their private information which I wouldnt be sharing. My account was refunded initially and then charged again after 1 month giving me their own made up reasons to request private information. Ill be taking my business somewhere else next time.

Sincerely,

***************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, Ive been an amazon prime customer for 7+ years. Have recently returned 2 items, due to inaccurate description and defective batch. After I returned it I was charged again for those items. Dropped them off at *** and WHOLE FOODS. ***** were scanned. luvs diapers size 3 $39.94 Childrens place pj $9.83. Now Amazon is requesting my ID verification due to unusual activity on my account (Im the only one who has access to it). I dont feel safe sharing my Government issued id via email with Amazon. They wont process a refund for double charges unless I submit my ID.
Business Response
Date: 12/30/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-4570894-7041844, ***-2444183-0548236 regarding charge on the order.

Based on investigation, our concern team requested you to share the Incident report to investigate so that they can take actions.

Please reply to the shared by the team with all the requested information. Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be submitted on or before this date: [INITIAL REQUEST DATE + 30 DAYS]. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received and item which was not as described (this is common with Amazon Warehouse items). I returned it and I got a refund a days later; this was in August 2023. On October 16th 2023, I got charged for ***** for the item that I already have returned and received the refund of. After contacting Amazon multiple times (chat) and every time hearing "sorry for the mistake, we will refund you", I decided to call Amazon. I called them on November 18th and was transferred to a department. The agent tells me that I need to submit my ID to get a refund, and after asking what does it have to do with the refund, she hung up. I kept asking her for case ID and stuff and she told me that she will send me an email after the call. She also said that Amazon has been doing this lately and the only way to get a refund is by submitting my ID. I don't remember the last time any institution requested outrageous private information from me just to get your refund!
Business Response
Date: 11/21/2023
Hello *******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "NGK Spark Plug" that was purchased on our website.

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

Please find below the email sent by our team on November 18, 2023 at 2:43 PM (PST):

"Hello,

Thank you for contacting us regarding your order 111-5793439-0551433.

Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

How will you verify my identity?
In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

What happens when I submit my ID document?
We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

What happens if I do not submit my ID document?
You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 111-5793439-0551433. Also, you will not be able to investigate this order issue further.

Who can I contact if I need help with this issue?
You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 11/23/2023

Complaint: 20890264

I am rejecting this response because:
1) The item has already been returned and confirmed by Amazon
2) I initially received a refund for the returned item
3) Amazon charged me 2 months alter saying the item was not returned
4) contacted the customer service multiple time (even before I was charged, since I got the email).
5) in every event, the customer service (chat) said that there is nothing to be worried about and that sometimes the computer accidentally does this.
6) in every even I waited for the refund and never received it.
7) Amazon has their item and has charged e the amount. Now they are saying that there has been abnormal activity which requires a government issued identity proof to investigate the order in question.
8) This is invasion of privacy and BBB complaint stands!

Sincerely,
Initial Complaint
Date:11/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on October 5, 2023 Order# ***-0575294-7449029 Returned items to Amazon via provided tracking number 1Z84187Y9012269332. Today I was charged again for the returned item, they state that they need my state ID in order to process the refund for the item. I have returned things to amazon in the past and never had to provide this information to them. They have my credit card on file and are telling me they now need my ID to process the return. This is totally unacceptable behavior, I returned the item in question and now all of a sudden they charge me again and won't refund me until I give them ID. According to the *** Tracking it was received and signed for at the returns warehouse. That is attached to this report. According to their chat service they received the item back. They have done this to me in the past and have been able to correct the error, but now they wont a need ID. I don't have the item it was shipped back and now I am out the money I am owed back. They also refunded the incorrect amounts according to their invoice paperwork where they pocketed the money. This is for a specific item titled TayMac MM510C Single-Gang Horizontal/Vertical Weatherproof Receptacle Cover, **** Inches Deep, Clear. Attached are all of the documents showing that it is returned and received as well as them charging me again.
Business Response
Date: 12/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-0575294-7449029 regarding the refund for the item.

Based on investigation, you returned an incorrect item for which there is no label created.

As part investigation our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:11/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me, and for them to refund me, they are requesting outrageous private information from me just to get my refund. I have never been asked to submit my ID to receive a refund and now they're making me do that. My order did arrive, but it was a $130 order that is missing 2/3 items, and the only thing that did come was damaged at arrival. Nothing said un refundable so it is returnable and after I made the complaint to amazon about my order, they won't issue the refund without an ID. They told me they would close my account if I made a complaint and now i am also worried that they would shut down my account out of no where. I shouldn't be forced to have to send them my ID when they didn't even send me my full order and the only one thing (out of 3) that came was damaged.
Business Response
Date: 11/21/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email on Nov 13 from amazon that they were locking my account due to signs of fraud. I have tried to get it unlocked but customer service keeps giving me different excuses and criteria that needed to unlock it. They ask security questions that either are correct and they state are not or they ask questions that no person should be required to know. I have several hundreds of dollars indigital items and subscriptions that have paid for that I can not access.
Business Response
Date: 11/30/2023
Hello ***************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding your account being locked out.

Upon checking I see that our specialist team has responded to this issue on Wednesday, November 22, 2023 at 4:57 PM (PST) stating the account has been reinstated.

We are sorry for any inconvenience this has caused and you have full access to your account.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon illegally re-charged my credit card $99.21 on 11/18/23 for an item that was verified by *** as returned to Amazon's warehouse on 10/2/23. Amazon's system even shows it was delivered: "looks like we received this item. Thanks for returning it."Amazon Order 112-3721892-7201001: ***** Heritage Toaster - 1z88501a9013501764 Amazon had sent me the wrong toaster (color etc) so I went to the hassle of returning it. I was refunded as is proper when the return was delivered. Now, almost 2 months later, Amazon has re-charged me for the item back in their possession without my authorization or consent. This is, again, ILLEGAL.I contacted customer service and was told that I would need to submit my driver's license in order for them to investigate this. Not only was no reason provided for needing that sensitive Personal Information, but Amazon says they will share my biometric data with undisclosed third parties, which is also illegal. No permissible purpose was identified and the third parties are not identified either. I will NOT share my biographic data with Amazon and any number of unknown third parties for no clear reason. Amazon does not need that information to reverse the unauthorized charge; they have my credit card information and that's all they need to rectify THEIR error.I must be refunded $99.21 immediately as, again, the re-charge for an item verified as returned was not authorized. Return evidence and customer support chat transcript attached.
Business Response
Date: 11/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the returned order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/21/2023

Complaint: 20890142

I am rejecting this response because it does not address my complaint at all. None of the concerns or violations of consumer protection regulations I outlined in my complaint are even referenced.

There is absolutely no (legal) reason you would need my biometric data (driver's license) in order to reverse an illegal charge you assessed on my credit card. Clearly you know enough about my identity to bill me without authorization.

If you had legitimate concerns about my account or identity, you would not accept new orders / more of my money. But conveniently, you're happy to do that. It's just when I'm due a refund (again, for a charge that violates consumer protection laws) that you suddenly and without justification "need" this information to share with unknown third parties.

I will not share my sensitive Personal Information with Amazon or with the undisclosed third parties you say you'll share it with. You have not made clear why you need this data (there's no permissible purpose as required by law) nor have the third parties and their data security / usage / selling practices been disclosed,which also violates the law.

This misconduct--both re-charging me for merchandise returned to you without my authorization AND requesting sensitive Personal Information without the proper permissible purpose, third-party disclosures, etc. required by law will be reported to the *** for investigation. I see from online forums that Amazon is scamming hundreds if not thousands of customers this way.
Amazon will also receive a chargeback dispute for the unauthorized and illegal retrocharge assessed to my credit card, and I will report Amazon for fraud as well, again to both my financial institution and to the ***.
With all the scrutiny Amazon is under from the *** for other illegal misconduct (see some examples linked below), I am surprised that your focus is finding new ways to harm consumers rather than addressing enormous and systemic failures that have already been identified.
**********************************************************************************************************************************
**********************************************************************************************************************************************************************************************************
******************************************************************************************************************************
***************************************************************************************************************************************************************************

Sincerely,

***************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This item was returned September 29,2023. The seller is trying to recharge me for this item. I requested a reversal. Associate said they wouldn't reverse the payment until I submitted my ID. Which is absurd because I was communicating with the associate through my Amazon account. I followed up with my credit card institution and there is no abnormal activity. I ask the representative if there's abnormal activity on my account why haven't I been notified? It's two months later for this return item. They are requesting outrageous private information for me to get a refund that was already issued to me. That makes no sense at all.Amazon sells your private information. That it not safe. Order date Sep 23, 2023 Order #***-9012589-2857856
Business Response
Date: 11/20/2023
Hello ********,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the retro charge refund for the Order ID *******************.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement because we noticed abnormal activity on your account.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. After 3 business days, you can contact us to learn the outcome of the investigation.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/04/2023
Great Night,
I had to follow up with **************** and they were able to rectify the situation.
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon changed my password to my account. I want my access to Amazon restored. I haven't been able to do so.
Business Response
Date: 11/22/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble with your account.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and confirmed the account linked with ********************** is active without any blocks.

Please help us with confirmation if issue is with a different account linked with any other email address and marketplace (amazon.com, amazon.ca etc) so we can review and assist you further.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a ******* RB2132 New Wayfarer sunglasses which worths $210 without taxes and I received a broken and used item and I have proof (the pictures I took from the item) and I returned with *** tracking that was provided to me by Amazon which was 1ZR9Y1900338262470 and it shows that the item was delivered on Oct. 23 which is almost 4 weeks ago. I contacted amazon multiple times and they are saying that they want to see my government issued ID, but I don't want to share my personal information with a private company. They are saying that if they don't see my I D, they can not help me with this order. They have the item and didn't give my money back! My order ID is *******************
Business Response
Date: 11/20/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issue for the Order ID *******************.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with an update on refund for the mentioned order.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/28/2023

Complaint: 20889964

I am rejecting this response because: my ID is my personal information and I will and can not provide it for a simple return to Amazon. No where on you return policy it says that an id is required to return an item within 30 days. You can not ask me for something that is not written on your policy. I deserve my refund as a regular customer.

Sincerely,

***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.