Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,609 total complaints in the last 3 years.
21,564 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a makeup organizer for a girls birthday. When I got it an acrylic sheet was broken so the product does not work. I then ordered a replacement and contacted customer support with the hopes of them ******* delivery so that I can get the replacement in time for the girls birthday. They then bounce me from customer support from person to person 6 times and have now sent me multiple emails saying We have noticed unusual refund activity on your account thus need your ID before we can proceed with your request for a refund when all I asked for was rushed shipping on an order and possibly a refund after they get that sorted out and theyre now asking for my government issued ID? Ive been nothing but kind and patient but Ive been thrown around and ignored by multiple support staff.
Customer Answer
Date: 12/12/2023
After talking to my 6th customer support agent they said I could rush delivery of the replacement I bought for 3-4 dollars. So I gave in and said ok but then I checked my statement and they charged me 15 more without notifying me for shipping to get it here before the birthday. They are still refusing to offer a refund on the original item ordered.
Business Response
Date: 12/13/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-3049234-3185062.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/13/2023

Complaint: 20992853

I am rejecting this response because: I purchased a 25$ item and it arrived broken, so I then purchased a suitable replacement. When I ask for rushed shipping on the replacement item you shipped broken Amazon said it would cost money to rush the shipping which I only had to do because you shipped me a broken product. I then asked how much it would cost (since Amazon refuses to pay for rushed shipping) and the 5th or 6th Amazon customer support person said 3-4$ but when they updated my total without notifying me. I noticed it said 15$ in shipping Amazon charged me. Amazon is now refusing to refund the original 25$ item without my government ID and is deceiving me on the price of paying for rushed shipping on the replacement which I was forced to order.

Sincerely,

***************************
Initial Complaint
Date:12/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was supposed to receive a refund from amazon within 48 hours but never received it. Once I tried again, they asked for sensitive information (a photo of my ID) or else they wouldnt let me try to get a refund or replacement.
Business Response
Date: 12/13/2023
Hello,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date: October 2, 2023 Order# ***-1238344-3592254 Bought a PC from Amazon. The package required signature for delivery as it was an expensive item. It was delivered without a signature (on the website it said signed by door).Of course the package was never there, so I contacted Amazon for a replacement. They sent one out and for the replacement I signed for the package so received it. I received package but was laid off from my job so I needed to return as I could no longer afford it.The package arrived at their returns center October 25th 2023 Tracking: 1Z9E791X9044909237 Return Authorization Dp8wJ2dXRRMA On the website it says Your return is being processed at the ************** Your refund will be issued by (with no date after that).I contacted Amazon support and they said I should receive refund in a few days. A few days pass and I don't get refund so I contact support again. They request my ID for a refund (Not a fan of this).I send my ID and another week passes and I contact them and they are saying I need to wait even further and I feel like I am talking to robots and can't get anywhere.I can try filing a chargeback but from what I read that can get your Amazon account deleted.Have been an Amazon customer for at least 5 years and ********************** member with tons of purchases over the years and have never had this type of problem with them.
Business Response
Date: 12/13/2023
Hello ***************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding refund for returned item from an order you placed.

Upon reviewing I can see that our specialist team stated to wait for 3 business days and that would be on Friday Dec 15, 2023, I'd request you to contact them again on 15th Dec and if you do not get any response from them, do reach back out to us and we will raise the issue from our end to get this resolved for you.

But for now, I'd request you to wait till that date and contact them on 15th regarding the refund for returned item.

However, we won't be able to provide any further information apart from this as we have to give our team to investigate regarding this return.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 12/15/2023

Complaint: 20992752

I am rejecting this response because:

It is now the 15th

Sincerely,

***************************
Business Response
Date: 12/19/2023
Hello ***************************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for your return of the replacement order for your PC.

I checked the details and I see that a refund was not processed, I raised this issue with our specialist team to get this refunded or provide a reason for the delay.

I will be following up with them and will reply back to you once I get a response regarding this refund.

Thank you for your understanding. Have a great rest of the day!
Regards,
****************
Customer Answer
Date: 12/19/2023

Complaint: 20992752

I am rejecting this response because:
More back and forth with no solution. I might have to perform a chargeback through bank if this is not taken care of soon.

Sincerely,

***************************
Business Response
Date: 12/21/2023
Hello ***************************,

I'm ******* from Amazon.com. I'm writing in regards to the refund for order #***-1238344-3592254.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team has responded to this issue and they have processed the refund for $4027.99 to your payment method on Wednesday, December 20, 2023 at 4:43 PM (PST) and we sent an email confirming the refund as well.

I hope this confirmation helps. Have a great rest of the day!
Regards,
****************
Customer Answer
Date: 12/24/2023

Complaint: 20992752

I am rejecting this response because:
Still no resolution.

Sincerely,

***************************
Initial Complaint
Date:12/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
"On November 8, 2023, I made a purchase of two laptops from Amazon, totaling $4317.84. However, upon receiving the items, I realized they were intended as gifts that I couldn't present on time. Consequently, I promptly returned the laptops on December 9, 2023.Upon requesting a refund from Amazon, they asked for additional personal information, specifically requesting my identification card, which I respectfully declined to provide. I proposed alternatives, either receiving a refund or having the items returned to me without disclosing further personal details. Unfortunately, Amazon declined both options, citing their inability to comply with my request.I am seeking assistance in finding a satisfactory resolution to this matter. Your prompt attention to this issue would be greatly appreciated. Thank you for your understanding and assistance."Ups tracking information 1ZR7Y0122615049808 Order number 114-7464486-6685804
Business Response
Date: 12/13/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-7464486-6685804.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 7 items on December 3rd Order number 111-8881498-7648244. It alerted me on December 8th that it delivered. I immediately called Amazon informing them this was delivered incorrectly the photo attached is NOT my house. They swore up and down the driver mistakenly selected the wrong package when delivered and that mine would arrive properly by 7pm on Monday, December 11th. It didn't and I called them back. Now theyre swearing up and down it was a theft and are saying its up to me to file a police report. They wont uphold their A-to-Z guarantee. I called them and did everything right, why is this on me to file a report?! They're refusing to reimburse me or replace my 7 items. They aren't taking any responsibility and are hanging up on my calls. There is 0 help and they arent upholding their guarantee listed on their website. I even offered to send them a photo of my actual door and they hung up on me again. Im at a loss of what to do and have 0 trust in this company. They literally robbed me. I just want my items to be replaced.
Business Response
Date: 12/13/2023
Hello *********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding delivery of the order #***-8881498-7648244.

Upon reviewing I can see that our specialist team have processed a refund for the order for $134.27 to your payment method on Wednesday, December 13, 2023 at 7:32 AM (PST).

Furthermore, they stated that they couldn't replace the items as they didn't have an option for replacement and were able to process a refund for the whole order.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a cat bed off of Amazon and it wasnt what I needed. When I got ready to return it I found out my bank account had been hacked. I called Amazon to see how I could get my refund because my bank account had to be closed due to the fraud. I opened a new account and got a new card. Amazon said they could send me a refund check when they got the item back. I told them that would be fine and I returned the item on November 19. I contacted Amazon Dec 1st to see what was going on with the item and the refund because the item had been delivered back to Amazon. I was told that they dont do checks. I talked with a supervisor who assured me that they do send refund checks in these situations and that it would be issued on Dec. 8th and for me to call back on that day. I called back and was told I needed to wait until Dec. 10th. I called back this morning Dec.11th and the guy I spoke with said he initiated the refund by check and I would get a email confirmation. I got no confirmation so I called back. I ended up called back three more times. There is still no resolution or refund. The last person I spoke with was trying to convince me to get a Amazon gift card instead of a check refund and I told them I did not want a gift card. So they expect me to keep waiting even though they got the item. I just spoke with another supervisor who is now telling me that just to process a check would be 18 weeks!!! Not acceptable. I paid ***** for the item. I either need the refund issued to my new card or a check refund that is only going to take 7 to 10 days like they originally told me. Its like they got me to send the item back and now they are doing everything they can to delay the refund.
Business Response
Date: 12/13/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to refund for order 111-9641419-4589861.

We've checked the options available for refund. If you prefer check, we can raise a request for the same, however this would take 4-6 weeks for the process to complete. Unfortunately, we are unable to expedite this process or issue refund to different card.

As an alternative, we can issue gift card on your account, you can use the same with your next orders on Amazon.

Kindly, let us know your preference by responding to this email, so that we can get this processed for you.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/13/2023

Complaint: 20992555

I am rejecting this response because: a supervisor just called me this morning. Its the same one I originally talked to and she said I would have the check in 7 to 10 days. Now you are saying 4 to 6 weeks again. This is the problem because everyone you speak with says something different. I have been told they have already started the check process and then someone else says no. You cant believe anyone at Amazon. How can a superior tell me 7 to 10 days and then you say 4 to 6 weeks.

Sincerely,

*****************************
Business Response
Date: 12/16/2023
Hello,

I'm Prashanth from Amazon.com.

I'm sorry for the miscommunication on time line for check refund. At this point of time, we are unable to issue check in **** business days. Kindly, let us know if you prefer check or gift card, so that we can get this processed for you.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 12/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
YES FOR THE HUNDREDTH TIME I WANT THE CHECK BUT I WILL NEVER GET IT IF YOU DONT HURRY UP AND PROCESS IT. YOU KEEP DELAYING IT. HURRY UP!!!!!

Sincerely,

*****************************
Initial Complaint
Date:12/11/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon states they accept Snap (food stamps) so I attempted to purchase groceries with free shipping (I had prime until this incident ) not only did my EBT card get OVERCHARGED but my food was NOT shipped OR delivered. (Except for 2packages of spaghetti and taco seasoning) Nothing else shipped - Instead, my account keeps saying I need to revise my payment method. Update my payment method Amazon customer service did not correct any of this and they only issued a $0.01 (1 cent) refund. I have screenshots upon screenshots. It also is verified Amazon, NOT a spoofed website. As a disabled single mom Im furious! I agreed to pay one amount, but the various screenshots that I have, which are date and time stamped show multiple charges for the same transaction. My EBT balance was $208.93 which was MORE than enough to cover my purchase. First it said I would be charged 56 then it said I was going to be charged **** then it came out to **** now what!? Mind you I had already submitted my payment!! There is no tax on food and there was no shipping cost, so why are there discrepancies with what is happening with my card?! It is not acceptable for Amazon with their billions of dollars to overcharge my EBT CARD. I took my phone and my EBT card to social services today. Allowed them to look through my Amazon account to verify everything that I stated just now and they told me to contact the Better Business Bureau. Also, I should know that now when I log into Amazon, it checked my balance on my EBT card and it states that I have a balance of $9999999998.00 and thats not humanly possible because social services confirmed thats not correct. So Amazon needs to issue a refund! As a result of Amazons unwillingness to correct fraudulent activity on their website, I canceled my prime membership, and I also removed my cards from their website because I dont trust them not to do even further damage. I told customer service I was also going to report this to the local news media
Business Response
Date: 12/13/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-0422203-2774604. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon review, we see few items have been cancelled from your order and we've charged $22.16 for the items, which are shipped and delivered. With regards to reminder of the refund, you may expect the funds to be credited to your card within 5 business days.

Kindly, wait till December 18, 2023 to view the reminder balance in your card.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/27/2023
I received partial refund and although it was not as much as I should have received I will call it done. ****** learned. As I stated previously, I cancelled my account and I removed my banking info as well as my EBT info so they cant continue to try and charge me. I will never do business with Amazon again. I just want this to be over and I want them to STOP contacting me with their promotions as remove me from their email list trying to get me to update my payment info. Thank you Sent from my iPhone
Initial Complaint
Date:12/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 gift cards from Amazon to be delivered to one of their pickup locker locations. The items were not in the package with the other items I ordered. By the time I realized it I was 4 hrs away. I called them for a resolution to which I was told to revisit the locker. I obviously couldn't, so time ran out and they took the gift cards back. Well now I have no gift cards and am out $300. I have been reaching out multiple times since this and no one has helped. One person even said I would receive a refund. None have happened and no one can or will help.
Business Response
Date: 12/13/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to gift cards.

At this point of time, we are unable to issue refund in original payment mode, however as an alternative we can issue gift card refund for $312.90 on your account.

If you are comfortable with gift card refund, kindly respond to this email with your consent, so that we can get this processed for you.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/13/2023

Complaint: 20992513

I am rejecting this response because:
Ive been dealing with your representatives for months and want a refund or the gift cards to be redelivered. I was told by 2 reps that I would receive a refund. I will accept nothing less than one of those two options. It's not my fault that the representatives don't follow through.

Sincerely,

*****************************
Business Response
Date: 12/16/2023
Hello,

I'm Prashanth from Amazon.com.

Thank you for responding with your consent on gift card refund. I've issued gift card for $312.90 on your account, you can view your balance and usage history in Your Account here:

*************************************************

Thank you for your patience and understanding in this regard.

Regards,

*********
Initial Complaint
Date:12/11/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivered my package to sidewalk in front of my house, not porch, in full view of street. They sent photo that documents this. By the time I received their email and photo, 20 minutes after delivery, the package had been stolen from sidewalk where Amazon left it in plain view.I was home at the time sitting in front room with door open. There was no knock from Amazon delivery person.On date of delivery 12/10/23 I reported I was dissatisfied with delivery and had not received package. Amazon bot said contact them after 24 hours. Today 12/11/23 when I attempted to contact Amazon again they said I could not do so.On 12/8/23 I placed an order for two bottles of Centrum Mini Silver Women 50 Plus Multivitamins (280 count each). Each bottle cost $18.83. $18.83x2=$37.66+$3.14 tax=$40.80 charged to **** **** on 12/9/23.I request Amazon refund $40.80 to my **** ****. Thank you.
Business Response
Date: 12/13/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account ***********************/your-account).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/13/2023
Thank you.
The Amazon order number is #***-9142514-4528265.
Business Response
Date: 12/19/2023
Hello,

I'm Prashanth from Amazon.com.

Thank you for writing back to ** with the order ID.

I've checked and I can see that there is a refund processed for the order on December 15, 2023 to your original payment mode for $40.80. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

We appreciate your time and patience in these regards.

Regards,

*********
Customer Answer
Date: 12/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 30 i returned 2 pairs of pants that didn't fit. Both were received by amazon but on nov 30th the recharged me for the pants. I contacted customer service and they said they would refund the money. 5 days later still nothing contacted them again same story. Now i contacted them a 3rd time still no refund and they are saying tough luck we can't fix it even though we now have the product and your money.
Business Response
Date: 12/13/2023
Hello ***************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding refund for return of items from order #***-2970436-5821023.

Upon reviewing I can see that our team have already refunded for the 2x ************ Girls' Big Stretch Twill Skinny Leg Pant with *************** Uniforms for Kids and Teens, Navy, 16 for $33.18 on Monday, October 30, 2023 at 5:51 AM (PDT).

Furthermore, I see that you've been recharged for 1 of the pant not being returned and got charged for $16.59 on Dec 5th, 2023 and this is also refunded on Monday, December 11, 2023 at 4:10 PM (PST) for $16.59.

I see that the refund for 2 pants initially was issued to your gift card balance for $33.18 and this balance has already been used on your account for the following item:

"****** Outdoor Tactical Airsoft Vest Adjustable Fit Adult (Black)" from order #***-5079060-4405824 placed on Monday, October 30, 2023 at 11:01 AM (PDT).

However, we won't be able to provide any further information apart from this as the order is already refunded for the 2 pants and also the recharge as well.

I hope this helps! Have a great week ahead!
Regards,
****************

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