Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

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  Amazon.com

  3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******** switch on Amazon and returned it because I found a better price elsewhere. I dropped back off at *** Nov 28th and tracking shows delivered back to Amazon on 12/6. I reached out 12/11 for the status and was advised to check my email. No other information. They went on to state there was abnormal activity and I questioned it because I did not understand. The agent offered no answers other than check your email. I recovered an email that stated I needed to submit my ID for verification. Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.If the item was received I do not understand why I cannot get a refund. The item was still in box, never used.

  Business Response

  Date: 12/13/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 113-2065826-4865048. I've checked and I can see that there is a refund processed for the order.
  
  A refund was issued to your original payment method on December 11, 2023 for $375.18.
  
  **********************************************************************************

  We appreciate your time and patience in these regards.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

  Customer Answer

  Date: 12/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon refuses to refund me for order 113-8180866-4982633 unless I email A copy of my drivers license. I sent the item back several weeks ago and is verified by *** delivery

  Business Response

  Date: 12/13/2023

  Hello ***********************,
  
  I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.
  
  I've reviewed your email regarding an order placed on our website.
  
  Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.
  
  Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.
  
  I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.
  
  However, we won't be able to provide any further information apart from this.
  
  I hope this helps! Have a great week ahead!

  Regards,
  ****************

  
  

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 21,2023 i purchased a quantity of 2 Fluke Meters. I had to sign for the box. But after i received the item there was only a quantity of 1. I contacted amazon and they told me multiple things one was to set up a return and return one item and i would be refunded for both then reorder. Then i was told to check email for instructions. It was to file police report and amazon would work with local police to help resolve the issue. I have contacted the sheriff department and they have gave me a report that i forward to amazon and they denied it. I have called several time and amazon will not work with the police so i need my refund i am asking for the entire purchase refuned because of how out of hand this has become and unprofessional. Please reply and reslove this issure

  Business Response

  Date: 12/14/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the refund for the missing item.
  
  While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.
  
  We look forward to hearing from you soon.
  
  Please feel free to contact us directly by replying to ***********************************************.

  Regards,

  Pratap

  Customer Answer

  Date: 12/14/2023

  Order number 112-8602013-8354604

  Business Response

  Date: 12/16/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the refund for the missing item Fluke 117/323 Kit Multimeter and Clamp Meter Combo Kit For Residential And Commercial Electricians, AC/DC Voltage, AC Current 400 A, Includes Test Leads, TPAK And Carrying Case. 
  
  A careful review of your account reflects that the correct information has already been provided.
  
  At this time, we're unable to validate your report with the police department. Please contact us after 11-December-2023 and well review our options. Once 21-December-2023 passes, we're no longer able to assist.
  
  Please call us from the link included below and the appropriate team will share any next steps that they might need to take. Here's a link to our Contact Us page:
  
  ***********************************************************************
  
  Thank you for your patience and understanding.

  Regards,

  Pratap

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a return for an item i ordered on 11/24/23, I shipped it in via *** along with another item in which i recieved a refund for, but not the main expensive item The item was a computer processor that was $551.55 + tax (6%, MI)I contacted them today and they told me to provide a copy of my **. I'm not sure why for any reason they would need a copy of my ** for a refund. There is clearly not a security threat on my account because they are refunding it to the same card it was purchased on, also they are still letting me buy stuff. I told them i would submit my **, but then i googled it and many people are saying it might be fraudulent and if not, they can use the ** for whatever they want. I dont want to submit my ** for this anymore.I also have another return i sent back today and now this is extra concerning i wont get that refund either

  Business Response

  Date: 12/13/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 111-3865304-7931406.
  
  After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20993297
  
  I am rejecting this response because:

  it is unacceptable to advertise prime free returns and then require private information that is by no means owed to amazon. 
  This request is a breach of my privacy regardless of what your privacy policy you are a top 5 company in the world and i do not owe you a picture of my ID to get the refund i am owed.

  
  *************************

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Amazon on November 24, 2023.(Amazon.com order number: 111-4868335-2610661)I ordered the **** Fillo Luxury Pillow which is 20 inches long; however, I received a different product. I received the **** Fillo Pillow which is 17 inches long and a cheaper product.I contacted customer support and told them the above issue. I said I was happy to send back the incorrect item. They asked me to wait a moment and 10 seconds later, I received an email that my account had abnormal activity and the only way to move forward with a return or exchange was to send Amazon my government ID within 6 days. They are asking for private information. Can you help me get a refund? I would greatly appreciate your help with this. This is the email from Amazon:"Thank you for contacting us regarding your order 111-4868335-2610661.Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.How will you verify my identity?In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:************************************************************* What happens when I submit my ID document?We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.What happens if I do not submit my ID document?You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 111-4868335-2610661. Also, you will not be able to investigate this order issue further."

  Business Response

  Date: 12/13/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 111-4868335-2610661.
  
  After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:12/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Leupold Scope Rings through Amazon.com on November 27, 2023. My order number is # ***-7192059-5402643. The item was faulty and I followed the Amazon return process and dropped it off at the ********* store on December 1, 2023. However, *** may have lost the package since there is no movement of the Scope rings since December 1, 2023. When I called Amazon **************** and asked about the refund, the agent initiated "Suspicious Activity" protocol of my account, asked me to verify it was truly me via submission of my State ID while not helping me with the return.This is a scare tactic that Amazon.com is doing by scaring the customer while choosing not to help at all with the refund.

  Business Response

  Date: 12/13/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 111--7192059-5402643.
  
  After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon is refusing refund after returning 3 electric scooters that *** returned already! Now they want my private information passport or Id and I have no refund they have my bank card they have the products returned and I want my money back!

  Business Response

  Date: 12/14/2023

  Hello ********,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Huffy Tonka 6V Bubble Scooter for Kids, Gyroor H30 ************ Scooter for Kids Ages ****, 150W *************** Bluetooth Music and iScooter i9 Electric Scooter Adults and Teenages, **** MPH, 18 Miles ****** 8.5'' Solid Tires, 350W Foldable and Cruise Control.
  
  A careful review of your account reflects that the correct information has already been provided.
  
  Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.
  
  The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.
  
  Thank you for your understanding.

  Regards,

  Pratap

  Customer Answer

  Date: 12/14/2023

  I should not need to provide my personal identification card or passport that is my personal information that could ********* the possibility of identity theft over internet they have my debit card and the products returned already in thier custody and i deserve my money returned asap this is fraudulent to not return my money once Amazon already has the items returned! 

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  amazon.com transaction placed december 5th. Item picked up from delivery spot on Dec 11th.Phone case was not brand new condition and was clearly used. Requested a refund but was told I had to provide identification which is ridiculous. Was told there was fraudulent activity on my account which I looked there was not. I have had a couple of returns in a one year period and nothing of high value. This item was only $68 plus taxes of the entire order. I complied because they refused to allow me to return the item without providing ID. Upon some ****** searches I see they are doing this frequently to customers.

  Business Response

  Date: 12/13/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 114-9770517-0829848.
  
  After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20993203
  
  I am rejecting this response because: procedures like this requesting ID for minor returns changes nothing. The company already has all of my information there is no reason to need to submit identification. Name address credit card number should be more than enough. Also the canned auto response does nothing to allay concerns about privacy and where the information is being transmitted to and where and how long it's being stored for.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon is supposed to have an accessibilityt departyment that can screenshare and direct blind people to fix issues except most of the time, the agents dont want to help. They hang up on you because you cant see to do what they want you do do. They drop out of the phone call and never return. There is never a supervisor to talt with and magically EVERYONE is a supervisor when you ask for one. Calling the accessibility number doesnt always go to the accessibility department. Mon, Dec. 11, I had to talk to 4 agents and still my problem wasnt resolved, but at least, the last agent tried to help.The first agent at 6:40 p.m hung up on me when I was dling my best to follow her directions.. The 2nd call at 7:14 pm disappeared and never came back.My 3rd call didnt even go to the accessibility **** and he couldnt verify my accout. He had to place me on hold and try to get the accessibility **** on the line.The last agent promised to call within ***** hours but since I have already called about this problem several times iwth the same promise given but NO call back came i hold no hope. There is a problem with the voice recognition.It will stop responding to what I say first on the fire stick, then within a day the echo does it too. I have to unplug them every other day to get them working again.I've requested several tickets, that is, when i can even get an agent to not hang up on me. This is unacceptable. I deserrve to be treated with dignity just as a sighted person does. Amazon promises to help those who need it, but rarely do they deliver. I pay for my services as a prime member. Only about 1/3 of the calls are handled efficiently and productively. it's been so disheartening to be treated with such disregard by a department that is SPECIFICALLY designed for the blind, but the agents act as though they have never helped a blind person before.They will ask repeatedly, "dont you have someone who can see to help you?" That is rude, non-inclusive, AND doesnt solve anything

  Business Response

  Date: 12/13/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  It's concerning to hear about the trouble you've had with your devices. Thank you for bringing this to my attention. I can certainly understand why this is distressing.
  
  Situations such as these are very rare, and are corrected shortly after they are reported. I've passed this along to the relevant departments. Please be assured that we would definitely work on your feedback and ensure that necessary action is taken to mitigate this instances.
  
  To help you with it, we need more details on the devices. Kindly, help us with the order ID for fire TV stick and echo devices, so that we can look into it and help you further.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two bags of dog food from Amazon on 12-5-23 with a delivery date for 12/9/23. My package came but was missing one bag of dog food. I called and spoke to Amazon representative and they told me the item should arrive on 12-11-23 and they will issue me a refund at the same time. I never received the item. I called and spoke to a ****** about my situation and he said he'll reorder the item for me but I can not get a refund. I don't like being lied to by a company I pay a membership fee for and they tell me lies. Now I have to go out and spend extra money on dog food for my pet because Amazon stole my money and did not deliver my package. I want what is owed to me and promised by Amazon.

  Business Response

  Date: 12/14/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the missing bag of dog food.
  
  While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.
  
  We look forward to hearing from you soon.
  
  Please feel free to contact us directly by replying to ***********************************************.

  Regards,

  Pratap

  Customer Answer

  Date: 12/14/2023

  Here goes receipt 

  Business Response

  Date: 12/16/2023

  Hello *******, 
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the missing item Pedigree Puppy Growth & Protection Dry Dog Food Grilled Steak & Vegetable Flavor, 14 lb. Bag.
  
  I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.
  
  Upon checking I see that the refund of $18.49 has been issued to your original payment method on December 13, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Thank you for your patience and understanding.
  
  Regards,
  Pratap

  Customer Answer

  Date: 12/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************