Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon (facemasks), and the item was not packed properly so it arrived damaged. Amazon should have shipped it in a box, but shipped it in an envelope. I contacted Amazon to ask for a refund or replacement, but Amazon has refused to do either even though I sent them pictures of the damaged product. It is unacceptable for Amazon to not properly ship an item which caused it to get damaged in shipping and then refuse to refund a customer. I was further inconvenienced by having to send pictures and call Amazon multiple times to try and get this resolved. Amazon's customer service is by far the worst I have ever experienced with ANY company.
Business Response
Date: 01/15/2025
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing your concerns to our attention regarding the damaged facemasks you received due to improper packaging. We sincerely apologize for the inconvenience this has caused you and the frustration you experienced while trying to resolve this issue.

I want to confirm that we have issued a gift card for $12.66 to your Amazon account. This amount should be available for use on your next purchase. We hope this helps to address the problem with your order.

We appreciate the time you took to provide detailed feedback about your experience, including the packaging issues and your interactions with our customer service team. Please know that we take your comments very seriously, and they have been forwarded to our relevant departments for review and improvement of our processes.

We strive to provide the best possible service to our customers, and it's clear we fell short in this instance. Your feedback is invaluable in helping us identify areas where we need to improve.

If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your patience and your loyalty as an Amazon customer.

Thank you for your understanding.

Best regards,
Praveen M
Amazon.com
Initial Complaint
Date:01/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint regarding an issue with my Amazon account ******************** which was recently deactivated without clear justification. The account contains a substantial amount of gift card credit, derived from legitimate refunds for undelivered orders, and I am unable to access these funds.Background:I recently moved to ***************** in August 2024. Before this, as an international buyer based in *****, I frequently used Amazons U.S. store to purchase items for resale in my local shop. Following Amazons guidance, I requested refunds for undelivered items, which were credited as gift cards. Despite complying with Amazons refund process, my account was unexpectedly deactivated with thousands of dollars of credits.Attempts to Resolve:I have contacted Amazon's Buyer Account Appeals Team twice (emails sent on December 6, 2024, and January 11, 2025) to request a thorough review of my case. I explained my compliance with Amazons Conditions of Use and outlined steps to ensure future adherence to their policies. However, I have received no resolution or clear explanation for the account deactivation.Concerns:The deactivation has caused significant inconvenience and financial loss.Amazon has provided no specific details regarding alleged ************* valid gift card credits, amounting to thousands of dollars, remain inaccessible.Resolution Sought:I am seeking the reinstatement of my Amazon account or, at minimum, the release of my gift card credit. I also request a detailed explanation of any alleged policy violations to clarify and resolve this matter.I trust the BBB will assist in mediating this issue to reach a fair and prompt resolution.Thank you for your time and attention.Sincerely,***** ****** ***************** ************ Rukie Sekine ***************** ************
Business Response
Date: 02/07/2025
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 1/3/2025.
Sincerely,
Amazon.com
Customer Answer
Date: 02/11/2025

Complaint: 22808914

Dear Amazon Customer Service,

Your response is unacceptable. You are essentially stating that Amazon can terminate accounts, seize funds, and refuse to provide any explanation. This is not how a legal business should operate.

How can Amazon justify keeping my account balance without providing any reason or due process? This is a clear violation of consumer rights. Customers have the right to know why their accounts are closed and why their money is being withheld.

I demand a clear and detailed explanation of what "violations" you claim occurred and the immediate release of my rightful funds. If this is not resolved, I will take further action to hold Amazon accountable.

Sincerely,

***** ******
Rukie Sekine
Initial Complaint
Date:01/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a item too to be exact for the total amount of ***** this delivery was supposed to make it to My Home January 7 when January 7 came I had no package no delivery I went online it said delay will email one shipped couple days past still no package so eventually, I end up chatting with a representative from the company they told me that it was showing that it wasnt delayed and that I was gonna receive a email within 24 hours regarding shipment information **************************************************************************************************************************************************************** once shipped a new representative spoke with him stated the same thing that I will receive an email within the next 24 hours with my shipment information and that I could not cancel the order and that he will also put a five dollar promotional credit on my account again 24 hours came and gone no email about my package, so then, as I was making my way to a library to pick up some school supplies and documents and find out that there are now two pending transactions on my account for the same package which made me have a panic attack due to not being able to purchase the items that I need. And once again, I have no package and now the shipment is stating that it will not be delivered to January 2. I contacted customer service again. The young lady I spoke with stated that she was going to refund me for both of the transactions that showed up on my account and she was going to give me a $30 promotional credit due to my inconvenience. Something told me to doublecheck to make sure that the promotional credit was added, and I did not see it so I contacted customer service again spoke with a representative and a supervisor this time and theyre both saying one of the transactions is just a authorization and that will fall off however, neither one of them say anything about the refund that was supposed to be applied I did receive my promotional credit.
Business Response
Date: 01/14/2025
Hello ******* ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the pending charges that you see on the statement.

I apologize for the inconvenience.

Unfortunately, I'm unable to determine the order number or the account they are referring to.

We request them to share the order number or the account details with us so that we can review the issue and assist them further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Best regards,
Arun

Amazon.com
Customer Answer
Date: 01/14/2025
Here is the order number that was requested it was already in the documents. I have it circled

114-0658892-7382668
Business Response
Date: 01/15/2025
Hello ******* ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention.

I have thoroughly reviewed the details of your order #***-0658892-7382668.

Upon investigation, I can confirm that there was only one charge processed for this order. However, I understand your concern regarding the double authorization by your bank.

In such cases, we recommend contacting your bank directly, as they have the ability to release the additional authorization hold.

Unfortunately, Amazon is not able to intervene in this process, as it falls under the purview of your banking institution.

Regarding the $35 credit that was promised to you, I'm pleased to inform you that our customer support team has already applied this credit to your Amazon account on January 12th.

We value your business and appreciate your patience and understanding in this matter.

Best regards,
Arun

Amazon.com
Customer Answer
Date: 01/16/2025

Complaint: 22801772

I am rejecting this response because:

Sincerely,

******* ******
Customer Answer
Date: 01/17/2025
Thank you, they refunded me. How do close the complaint?
Initial Complaint
Date:01/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've tried to cancel order # ***-0222990-6287545 for lack of history by the seller. Support contacted the seller on my behalf and told me I can proceed with the cancellation after 48 hours. That time had passed and they've told me I have to wait an additional 48 hours and unable to do anything.*Amount paid in GBP
Business Response
Date: 01/13/2025
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that the order was placed on our international site, you'll need to contact our partner site, ****************************.

FOR **: ********************************************************************************

Thank you for your patience and understanding!

Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/14/2025

Complaint: 22800887

I am rejecting this response because:
My complaint was made after I had contacted the support page several times and with no avail.
Sincerely,

***** ***
Initial Complaint
Date:01/12/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Merchant never shipped ORDER # ***-6380097-1466667 that was placed on Dec 30 2024.Amazon customer *** stated that order is cancelled as requested but it has not been cancelled.
Business Response
Date: 01/25/2025
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can process the refund in the form of gift card balance and you can use it on your future orders.

I request you to please reply to this email with a confirmation on the gift card so that I can proceed and add it.

Thank you for your patience and understanding.

Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:01/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding my item after saying it was delivered and signed for, even though I never received a package. They are now requesting outrageous private information from me in order to obtain my refund.
Business Response
Date: 01/13/2025
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding!

Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:01/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item and i returned it within the 30 days via *** they provided. it was marked delivered mid november and i asked in begining december where is my refund was advised give it time to process reached out again few weeks later said wait till jan if not received refund by then. IN Jan amazon made me fill out claim form that i provided return tracking number. All this tiem amazon system shows item received pending refund (i bleieve even showed amount) this is aside from *** showing item delivered.I got no reply from claim form as they said they would and after chatting and emailing all i got was that its past 30 days and there is no carrier scan which is false since the *** tracking shows it delivered but was like talking to wall.an to top it all off they changed their system to just show return started instead of item received that it was in beginig jan.amazon it outright stealing from customers at this point
Business Response
Date: 01/12/2025
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know you haven't received refund for the return.

On checking, I'm glad to inform you, $205.58 USD refunded to your card January 10, 2025. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 5-7 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps! Have a great weekend!

Regards,
*******
Amazon.com
***********************************;
Customer Answer
Date: 01/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:01/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
November 3, 2024 $127.46 and additional $38.99 Ive ordered from Amazon and Im from the *********** and the items were damaged. I file for return and agents told me to leave the package outside of the house as someone will pick it up. It took them 2 months and more, and its January 2025 now. No one is still picking up the package and it was already stolen.I talk to a lot of Amazon Agents already and was promised me a refund of $127.46 but they didnt pursue this
Business Response
Date: 01/28/2025
Hello Alyssa,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry about the issue you faced with your order #***-3599086-7669830.

I understand that your return hasn't been collected and you are waiting for the refund on these items.

Upon reviewing, I see that the returns have been initiated. However, the items aren't returned to our returns center and hence no refund has been issued on the order.

I understand that you no longer possess the items as they were lost while kept out for pick up.

In this case, I am afraid that we can no longer process refund on the items that are not returned.

For more details about our returns policy, please review the below link:
************************************************************************************

For any further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
*****************************************

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Initial Complaint
Date:01/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was currently a new seller on Amazon and started the selling on USA market on february of 2024. I started to sell things on my own as merchant. I later decided to do just *** orders and shipped my products to warehouses. Right after shipping my products amazon decides to deactivate my account and accuse me of counterfeit when they had already authorized me to sell the product as you may already know before you can sell a products amazon verifies and approves you for that product to sell. Only after shipping the products I get accused of counterfeit items. I sent invoices to show authentication but kept getting refused. It's to the point now that I'm being charged fees because they have my product under reserved and that's not the worst part. The worst part is that I'm being charged random fees for disposal. Just last month for 1 item disposal costed me 150 and another at 140$, for one disposal! Today I get another bill 29$ for one disposal!I tried to contact amazon many times to close my account as I do not want to sell anymore on amazon and my request was ignored. Right now I am having issues with my credit card company because they are claiming amazon with weird amount of transactions and I've been blocked from making another payment I also got my email compromised as I cannot even access the seller central anymore. Right now it's been a Headache and amazon keeps doing what they do because for them they do not care to charge whatever price. I find this unfair and right now with finical burden. I cannot afford to keep paying ridiculous fees and I can't even if I tried since no account access. The entire process is a nightmare from the start.Right now I ask for amazon to dispose the product in question without fees as I do not have access to the account a nor can I afford it. And to close my ********** store name is mikestoreofstuff
Business Response
Date: 01/23/2025
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 24, 2025.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/23/2025

Complaint: 22788420

I am rejecting this response because:
I am asking for closure of my account I DO NOT want to sell on Amazon. CLOSE MY ACCOUNT! I am not asking for a review or a submission, I want my account closed permanently. My request was clearly ignored. I asked for closure of my seller account! Please send this to an actual person! As this is a computer message and not human message!
Sincerely,

************ *******
Business Response
Date: 01/29/2025
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 29, 2024.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/29/2025

Complaint: 22788420

I am rejecting this response because:
They just keep sending automatic messages at this point. They don't care.
I asked for account removal as I DO NOT want to sell anymore as it's my right to accept or decline. Forcing me to sell is just not right or human.
What a horrible experience, and it shouldn't be this difficult to close an account, as every platform allows you to do so.
Sincerely,

************ *******
Business Response
Date: 01/30/2025
Hello
Advice the seller I transfer the case to the proper team
Business Response
Date: 01/31/2025
Hello BBB,

I have reviewed the concern from the Selling Partner.

The account status is blocked, which means we cannot close the account. Additionally, the account is under Pending Valid Credit Card, which means access to the account is limited until a valid credit card is provided.

The Selling Partner has not provided a valid appeal for reinstatement. Selling Partner is enforced for suspected counterfeit which has been confirmed during review, making enforcement action valid. Selling Partner is not eligible for reinstatement at this time.

We do not create removals on behalf of the Selling Partner. The Selling Partner is responsible for creating the removal themselves. The inventory they sent is subject to all storage fees until it's removed by the Selling Partner or automatically removed/disposed per their settings. The fees associated with these actions are considered valid and will not be reimbursed.

I did review a case where Selling Partner asked for Support to remove their inventory for them. This is not a valid action. At the time, Selling Partner had full access to the account and ability to create the order needed to avoid disposal. The Selling Partner never updated their Stranded settings, and the default setting for Stranded Inventory actions is to disposed inventory after a set amount of days.

Regarding their FBA Shipment, not all products require prior approval. Being able to create and send inventory does not waive Amazon's ability to review inventory. Inventory can be reviewed prior to shipment, or after inventory is received. In this case, the Selling Partner was requested to provide valid invoices. In their contacts to the team, no invoices were provided as requested to show authenticity OR the invoices were not able to be confirmed/deemed invalid. Selling Partner only provided a plan of action in their recent contacts, which is a small part of the appeal process. Selling Partner MUST provide valid invoices in order for appeal to be considered. they have not made any attempt recently to provide a valid invoice, therefore their appeals will continue to be rejected and account will remain deactivated. Inventory is not approved to sell and fully within policy to be disposed per the Selling Partner account settings. All fees associated with this are valid and will not be reimbursed.

To summarize:
- The account cannot be closed. If Selling Partner wishes to permanently close their account, they must have the account reinstated, take all actions to remove inventory that may be left and pay any fees charged.
- The account is not eligible for reimbursement. All fees charged to the account are in accordance with our policy and Business Solutions Agreement.
- The Selling Partner has not provided a valid appeal for reinstatement, therefore no information is being submitted to the team that placed the enforcement on the account.
- The only valid actions available for Selling Partner to take are to reinstate the account and pay the balance. We cannot appeal for them, we cannot manually reinstate the account or remove the balance/requirement to provide a valid card from the account.
Customer Answer
Date: 02/01/2025

Complaint: 22788420

I am rejecting this response because:
I am writing to formally demand the immediate removal and disposal of my inventory stored in Amazons FBA centers. I have made multiple attempts to resolve this issue, but Amazon has failed to provide me with a solution, making it impossible for me to take any valid action. The following points outline the key violations and concerns on Amazons part:

1. Unjustified Reserve Status & Account Restrictions

My inventory has been placed in reserve mode for over six months without any updates or justification. Because of this, I have been unable to process a removal order or take any action to dispose of the products. Despite repeated attempts to contact Amazon for assistance, the responses I have received were unhelpful and did not resolve the issue. Amazon's failure to assist me has directly caused my financial losses due to ongoing storage fees.

Furthermore, my account remains blocked without the ability to update stranded inventory settings or request removal. This is a deliberate policy loophole that traps sellers into continued fee payments without providing them a way to exit the platform, which may constitute unfair business practices.

2. Amazon Approved My Product Before Shipment

Amazons response falsely claims that approval to sell does not prevent future enforcement actions. However, Amazons approval system works by requiring approval BEFORE listing a product for sale. At the time of shipment, my product was approved. If Amazon later changed its stance, it should have happened before my inventory was accepted at *** centers, not after shipment when it was too late for me to make adjustments.

Additionally, I was never provided any complaints from customers or brands about my inventory being counterfeit before my account was blocked. ********************** is accusing me without proof, and their request for an invoice was fulfilled, yet my appeal was rejected arbitrarily.

3. Forced Credit Card Requirement is Illegal & Unreasonable

Amazon is now demanding that I provide an active credit card, which I do not have access to, in order to proceed with my account. This policy effectively traps me in a financial obligation I cannot meet and forces me to continue paying storage fees against my will. Given that I have made it clear that I wish to completely exit the platform, requiring a credit card to do so is an unethical and unfair business practice.

4. Amazon Has Created a No-Win Situation for Sellers

Amazons policies contradict themselves:
I am blocked from selling my inventory, yet I am forced to pay fees for keeping it.
I am told to remove my inventory, but I am also blocked from requesting a removal due to "reserve" status.

My product was approved when I shipped it, yet it was later deemed unauthorized after it reached Amazons warehouse.

5. Final Request: Immediate Disposal of My Inventory

I have been given no viable options to remove my inventory myself, nor have I been provided any fair way to reinstate my account. ********************** has kept my inventory hostage while charging me continuous fees, which is both unethical and legally questionable.

I am now demanding Amazon remove and dispose of all my inventory immediately as I no longer wish to conduct business with Amazon in any capacity. Failure to act will leave me no choice but to escalate this matter legally, including:

Filing a formal complaint with the ************************ (***) for unfair business practices.

Reporting Amazons handling of my inventory to the Better Business Bureau (BBB) and other consumer protection agencies.

Amazons policies must be applied fairly, and in this case, I have been left without any reasonable course of action. I expect a prompt response confirming that my inventory will be removed and disposed of immediately.
Sincerely,

************ *******
**********************************
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase on their online Amazon store for a collar. Incorrect item was sent, they sent me a used dog leash that was dirty and gross. I contacted them immediately and they have not bothered to reply. Amazon will not give me a refund, they said I could return the item for a restocking fee and pay my net again to ship it back. This is unacceptable. They made the mistake I should be able to get all my money back without paying a cent. I will gladly return the disgusting item they sent me if they pay the shipping, for the box and tape to ship as well. They ripped me off to the tune of $17.71.
Business Response
Date: 01/29/2025
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#****.

Upon reviewing, we see a full refund has been issued on the order for $17.70 to your original payment mode, which is gift card in your account. You can view your balance and usage history in Your Account here:

*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your patience and understanding in this regard.
Regards,
Prashanth

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