Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,330 total complaints in the last 3 years.
21,817 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I have been waiting on a refund for almost a week now. It was gor two items I returned, and they confirmed my return! The item cost me $59 each. I got the run around from three different chat associates, and in the final message, they said Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. I dont understand what the abnormal activity is, or are they just trying to not refund me for my item? Im also not keen on providing Amazon a copy of my license. Why would they want my driver license!
Business Response
Date: 12/18/2023
Hello ***********,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**************** unprofessionalism.Mishandling customer money without customer permission. Condoning the actions and lying about it repeatedly.Disrespecting customers rudely whole refusing to allow customers to speak to supervisor.
Business Response
Date: 12/18/2023
Hello ***********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding your experience with our customer service agents.

I have also forwarded a relative feedback to our business team regarding your experience with our agents on the issue with one of the BET+ subscriptions and they will be reviewing all the contacts you made with us and take proper action so that this isn't repeated in future.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/14/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the passed couple years I have been a loyal customer to the ring home security cameras. in August 2023 my spouse and I separated. I used the ring cameras to ensure she didn't break into the house and also used it to record things that would be used in family court. after the separation I removed her from my ring account and changed my passwords. she some how found a loop hole in the ring system and was able to access my cameras and all saved video recordings. she was able to use this information for the passed 16 months, dominating me in the separation discussions. my life has been flipped upside down primarily because she had infinite access to my personal life. when I found out she had access and I was able to view all the saved videos she took she admitted that she had access through the Alexa **** I contacted ring immediately to file the complaint and restrict her access but there was nothing they could do. I asked for a refund and the offered me 6 months subscription refund and refused to take any accountability for what had happened. they told me it was an amazon issue and they couldn't help. I fold a complaint with BBB a couple weeks ago but my file was closed. I was out of the county last week and was not able to reply. my original complaint ID # was ******** I am seeking some sort if resolution as this privacy breach should be considered of the most serious aspects of a home security system company.
Business Response
Date: 12/18/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the Ring cameras.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue.

Please share the order number pertaining to the issue for research or the email address linked to your Ring account.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Customer Answer
Date: 12/20/2023
BBB complaint number - 21010756
Email address associated to my ring account - ************************************
I had a conversation with the ring executive representative and they went over the policy procedure and again advised me to contact Amazon as this is not a Ring problem.
Business Response
Date: 12/28/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the Ring cameras.

I've reached out to the Amazon Digital team and received an update from them stating that the correct information has already been provided about this issue. There was no security breach on your account.

However, after the Amazon Digital team provided you with a goodwill gesture, they attempted to make outreach to assist with your remaining requests of moving your devices over to a new Ring account. You had declined their support unless they would provide additional compensation.

They have attempted to provide a few options in order to move forward, however you have declined the offer and not communicated with them any longer.

Please respond back to the email that you have received from the Amazon Digital team so they can research and help you with this issue.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 01/05/2024

Complaint: 21010756

I am rejecting this response because:
Dear Amazon Team,

I am writing to express my deep disappointment upon receiving your recent response. My concern stems from the fact that my initial complaint regarding a privacy breach appears to have been largely disregarded, leading me to escalate the matter.

During my conversation with a member of the "Ring Executive Team," I was guided through what seemed like basic security measures. However, despite having already taken these steps, my cameras continued to be accessed. Rather than addressing the underlying issue, the response has been to discredit my claims and shift responsibility between Ring and Amazon.

Another point of frustration is the accusation that I requested excessive compensation. I only sought a refund of my subscription after my privacy breach concern was not taken seriously. The offered partial refund failed to address the core issue the lack of seriousness in handling a privacy breach related to a security system.

Contrary to your statement, I was never presented with an option to move my devices to a different account, nor was this solution ever explained to me. Instead, I was offered my entire data file, leaving me to sift through it independently to identify the security breach. This places an unreasonable burden on me to rectify a complex issue that should be handled with urgency and expertise.

In summary, Ring has not acknowledged the severity of the problem, merely going through routine account settings before passing the issue to Amazon. Your email contains false allegations and inaccurate claims about attempts to rectify the situation, further exacerbating my concerns about privacy exploitation.

I request urgent attention from someone with the authority to take this matter seriously, identify the problem, and implement a solution. I am eager to either activate my devices for their intended purpose or receive a full refund.

Thank you for your prompt attention to this matter.

Best regards,

****

Business Response
Date: 01/10/2024
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the Ring cameras.

A careful review of your account reflects that the correct information has already been provided.

I've reached out to the Amazon Digital team and received an update from them stating that the correct information has already been provided about this issue. There was no security breach on your account.

However, after the Amazon Digital team provided you with a goodwill gesture, they attempted to make outreach to assist with your remaining requests of moving your devices over to a new Ring account. You had declined their support unless they would provide additional compensation.

They have attempted to provide a few options in order to move forward, however you have declined the offer and not communicated with them any longer.

As informed earlier, please respond back to the email that you have received from the Amazon Digital team so they can research and help you with this issue.

Thank you for your understanding.

Regards,
Pratap
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 ite*s fro* Amazon.com in Nove*ber. 2023: StepLively Kitchen Mat, 2 pcs $17.67 and Dearfoa*s Wo*en's Adjustable Indoor/Outdoor Machine Washable Me*ory Foa* Slide Slipper, Deep *********************, $25.34. Both ite*s were eligible for free return.They didnt work for *e and I returned the* in a couple of days. Amazon received the* ,but wont give *e *y refund. Talked several ti*es to custo*er service and tea* leader and was told they require *y ID in order for the* to refund *e.I * a custo*er of ********************** of *ore than 10 years, never heard of that.I a* requesting *y *oney back . The ite*s were returned, received by Amazon *ore than *onth ago,but there is no refund to custo*er.
Business Response
Date: 12/18/2023
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.
I've reviewed the complaint and understand your concern regarding the refund for items that you've returned.

I've checked and see that our specialist team needs to verify your identity before we can consider your request for a refund.

Because we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority.

Please submit your ID from link sent to your email address on December 14, 2023. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. After this time, you can contact us to learn the outcome of the investigation.

Thank you for your understanding.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.

Customer Answer
Date: 12/18/2023

Complaint: 21010750

I am rejecting this response because: in my complaint I clearly wrote down that the amazon.com want to use my ID for a refund. Amazon is not refunding me and they are requesting outrageous private information from me just to get my refund.
The associates respond was not different than the one i spoke on the phone.
The items were returned, but i m not given my money back.

Sincerely,

***********************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We placed an order for a Centurylink C4000BG modem order number 114-7227782-0120239 we received a box that stated C4000BG but contained a cheaper modem C4000LG. When requesting a replacement for the correct modem we we told we had to Verify our Identity with personal government-issued documents! We have been customers of Amazon for many years. This is outrageous. We are concerned about ID theft and they made the mistake. They should replace this item that they sent placed in the wrong box! In the last few months we have received a few incorrect items and have returned them or items not received. One was faulty. We have also spent quite a lot as Prime members and most items are fine. With this treatment today we will think very strongly about who we purchase from in future. We want to return this now and get a full refund. We will not now do an exchange.
Customer Answer
Date: 12/16/2023
I have resolved the complaint with Amazon. I did not have to give them personal if verification. Thank you. They have agreed to refund for the incorrect item.
Business Response
Date: 12/18/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon on November 30th 2023 order number 114-436-4108-999-3838 in the amount of $114.25 Amazon received the item back December 11th but they're refusing to give me a refund until I show them valid ID and I don't want to give them that personal information
Business Response
Date: 12/24/2023
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.
Please review to the **Mail shared on Thursday, December 14, 2023 at 6:59 PM (PST)

Thanks for your understanding. We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/24/2023

Complaint: 21010678

I am rejecting this response because: I do not feel comfortable sending a copy of my Government Issued driver's license to get a refund. There is no way to tell who is getting a copy of my Driver's License. ********************** has other ways to identify who I am. Such as my Email or text me a code? Amazon does not Need my Drivers license to get a refund just refund the $114.25 back to my original payment method on file. On my credit card which is obviously myself! No other online companies need your drivers license. **********************'s customer service is overseas and in email says third party will receive my Drivers License. Like I stated I do not want to give Amazon copy of my drivers license. If needed I will dispute through my credit card company to get my refund. Thank You.

Sincerely,

***************************
Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an Amazon account for 2 years now (email: ************************** A week ago, my account was hacked by somebody trying to make an order, and thus my account was locked. Customer support was absolutely of no help to me. I made another account to try and contact customer support to see what was happening to my account (email: ************************ Soon after I made this account, my account was locked due to unusual activity. I had not made a single purchase on this account and only made it to try and resolve my issue by chatting with customer support. Today I received an email on my original account stating that my account will be closed and that I cannot make any more Amazon accounts. I dont understand why this has happened, I have been a loyal customer to ********************** and was simply trying to fix my issues, but instead they completely banned me from their platform. I am extremely frustrated, especially with Christmas coming up, that I cannot use their service for purchasing gifts that I needed. They are unfairly banning me from their platform over something I had no clue about. I would appreciate a resolution as I believe this is completely unjust.
Customer Answer
Date: 12/16/2023
The complaint has been resolved. Thank you.
Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to bring to your attention a pressing issue I am currently facing as the owner of the Amazon seller account for TAGCHOP CORP. The purpose of this formal complaint is to express my deep concern and dissatisfaction with the unresponsiveness and lack of assistance from Amazon Seller Support regarding a critical matter that has led to the suspension and locking of my account.The suspension of my account has created significant challenges in addressing issues with our valued customers, as we are currently unable to access our seller account. Despite our diligent efforts in submitting appeals and promptly providing the requested information to Amazon, our account remains suspended, and we have yet to receive a satisfactory resolution despite persistent follow-ups.In light of this, I am seeking your assistance in bringing this matter to the attention of Amazon. I kindly request that you conduct a prompt review of our appeal with the objective of reinstating our account at the earliest convenience. Your intervention is crucial in resolving this issue, and we eagerly anticipate your response.Should you need any further information or documentation, please feel free to inform us. Your support holds significant importance for us, and we eagerly anticipate a swift and positive resolution to this matter.Sincerely,TAGCHOP CORP Email: ******************* Seller ID: ************** ************
Business Response
Date: 01/26/2024

Greeting from Amazon Services,

I understand that the seller is asking for account reinstatement.

While we are not able to reveal details of our investigations, please be informed that our internal team has completed the account review and determinate that account does not qualify for reinstatement.

We recommend that the seller sends information about it to Amazon through the channels offered to the seller via email or through the sellers Account Health Dashboard in Seller Central.

Thanks
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon forced and coerced me into submitting my government ID into a 3rd party portal to get my refund on an Apple Watch return.
Business Response
Date: 12/18/2023
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I've reviewed the complaint and understand your concern regarding the refund for item that you've returned from Order #***-8628858-5998607.
I've checked and see that our specialist team needs to verify your identity before we can consider your request for a refund.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.We may also request additional information before granting your request.
Amazon takes all security-related matters very seriously and your account security is our top priority.
Please submit your ID from link sent to your email address on December 05, 2023. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. After this time, you can contact us to learn the outcome of the investigation.

Thank you for your understanding.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 12/18/2023

Complaint: 21010533

I am rejecting this response because:
I will NOT upload my government ID onto a third party portal for a refund that I'm entitled to based on Amazons return policy when I bought the watch. What they are asking is unlawful and it is against the consumer protection law in the US.

Sincerely,

***** ****
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delivery driver threw my packages, including a box of ginger beer, out of the drivers side window of their delivery van and busted the package of ginger beer. The video/pictures shows the ginger beer spewing out of the side of the box after it hit the concrete. Then the driver threw my other package out of the window too. I need to speak to the drivers supervisor ****. This person does not care about their job nor the fact that I have 6 cameras on my property. I am unable to attach the video to this complaint, but including a link of the video on my OneDrive cloud account to send to the drivers supervisor for review. ***********************************************************
Business Response
Date: 12/19/2023
Hello ************;*******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the delivery issues that you've had with the delivery driver.

Firstly I would like to apologize on behalf of Amazon delivery and this is not we expect our customers to experience with our services.

I'll surely take this as a feedback from you and will escalate it to the appropriate team for further review on it.

Regarding the orders: I see that the orders were already refunded.

Though I regret this event that led to you receiving this email, we'll ensure that this issue is not repeated and an action is taken accordingly.

Thank you for being a valuable member of our Prime family.

We look forward to serving you again - and serving you better - next time.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 12/20/2023

Complaint: 21010526

I am rejecting this response because: I already emailed Arun regarding my concerns. I did not get refunded for the other order that was thrown out of the window by the driver and did request a refund from the customer service rep who refused to honor my request. I also requested the drivers manager contact me directly. I need a call from a manager as soon as possible.

Sincerely,

*****************************
Business Response
Date: 01/01/2024
Hello ************;*******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As per the update from the team, a refund of $22.98 and $5.87 was issued successfully on December 14, 2023. This will take 3-5 business days to reflect on your account.

However, as you mentioned that there is another order number, please help us with the details in order to review and assist further.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 01/08/2024

Complaint: 21010526

I am rejecting this response because: I have repeatedly asked to speak with the delivery drivers manager and Amazon is refusing saying its not an option. I am not convinced that this issue has been resolved and need to speak to a manager.

Sincerely,

*****************************

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