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Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal
    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    Customer Complaints Summary

    • 58,330 total complaints in the last 3 years.
    • 21,817 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My amazon account is ******************** there was gift card balance over$322.Just few days ago, when I tried to place an order, they held my account and asked me to submit all my billing details to remove the held. I already submitted today and they still closed my account. And they void my gift card balance. It is over more than $300 !In the email they said I continued to claim gift cards that are in violation of our Terms and Conditions. I have all the receipts of my redeemed gift cards and no one asked me to submit such information , but they just ask me to submit all billing information. And the first time they said I was against the rules of gift cards, I had never REDEEMED ANY GIFT CARD again.Supporting documents show that I live the place where the billing address said and I have the photos of all my credit card and debit card , and I submitted my billing statements also. And I had not redeem any gift card since June 27.You will find that they closed my account considering the reason I was against the rules of gift cards, it may be a mistake.

      Business Response

      Date: 07/06/2022

      Hello,

      Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
      We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
      Due to the proprietary nature of our business, we do not provide details on our investigation methods.
      We notified the customer of this decision by email on 07/06/2022.

      Sincerely,
      *****************************
      Amazon.com

    • Initial Complaint

      Date:07/02/2022

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am seeking a resolution to a complex problem. I have an active Amazon Seller account assigned to my email ******************* with the store name "Revolutionary ************ (S/N *********** On September 6, 2021, I received notification that my Amazon.com Buyer/consumer account also assigned to my email ******************* was closed. Over the next several months I had repeatedly phoned and emailed emailed to Amazon Customer + Seller support with no resolution and no explanation for the account closure.My most critical concerns are two-fold. Firstly, even though the Amazon Seller support has repeatedly acknowledged my seller account is in good standing, I am unable to login and perform any actions on my seller account since Sept 2021 because the account email login is shared with my Amazon.com buyer/consumer account. This means that I have had tens of thousands of dollars worth of merchandise stored at Amazon warehouses that I cannot re-price to sell, nor can I order it to be shipped/returned back to me. Moreover, I am paying monthly professional seller account fees AND also paying warehouse storage fees + prolonged storage penalties for merchandise I cannot return to self because I am unable to login.I have repeatedly asked Amazon if I can switch my seller account to a different email address to be able to utilize my Seller account but each time I am being told that I need to have my buyer account issue resolved.Secondly, I utilize several other services with Amazon, including Amazon's app store/book store/digital lockers with which I've had several software subscriptions as well as Amazon Web Services. I have private data stored on Amazon Web Services S3 which I can no longer access, and yet I am still being billed the monthly storage fees. The data is critical data that I do not have stored elsewhere. I also cannot access the software license information and ebooks that I bought and own, because I cannot log into my Amazon account

      Business Response

      Date: 07/12/2022

      Hello,

      We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11 July, 2022 confirming account reinstatement.

      Sincerely,

      Pranathi
      Amazon.com

      Customer Answer

      Date: 07/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************
    • Initial Complaint

      Date:07/02/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a new number and can't log into my Amazon account n I can't change it because it sends confirmation to wrong number customer Service won't help because I don't remember last purchase date even though the sent a confirmation to my ********** confirmed it plus they asked billing address I confirmed and they wanted last four of my credit ***************** date n I confirmed it also but they won't change it because I don't remember my last purchase date im about cancel there prime video also because I get the security but after giving all that information n talking to a supervisor that wasn't even willing to try to identify me another way I feel like this is to much so if you can't help me there losing my business

      Business Response

      Date: 07/05/2022

      Hello *************************,

      I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I've reviewed the complaint and understand your concern about the Account access/phone number change. 

      I would suggest you to contact the Account change team through customer support and they'll be able to make changes on the phone number and the account with few verification questions asked. 

      You'll need to verify your account with the required information in order to get the changes done. 

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      Regards,
      Arun

      Amazon.com
      http://www.amazon.com
    • Initial Complaint

      Date:07/02/2022

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a game to arrive on my step sons birthday by 11am. I provided the business hours of the *** store in the delivery instructions. The Amazon driver did not read the hours of operation and arrived 30 minutes prior to the *** store opening. They are unable to deliver the game until Tuesday after the holiday. (3 days after my step sons birthday- he will be in another state by then). I chatted Amazons customer service and the first employee was great and transferred me to a manager that basically said they couldnt really guarantee anything. Then she set up a call- without explanation. I answered the call from Amazon- which was automated. They called me to put me on hold for 10 minutes. Then the associate that answered had no idea why I was on the phone. I had to re-explain my situation again. She also couldnt help me. Then my chat was transferred to another person and that person also had no idea what was going on. I talked to so many people and got so many different answers from ALL OF THEM. Some of them said they cant see delivery instructions, some of them said they see it. Some people said my package would be delivered by 3pm today and some people said it would be Tuesday after the holiday. This is not my fault. I ordered something that said it would be here by 11am today I gave you the delivery instructions but they were not followed. The customer service at ********************** is a joke.

      Business Response

      Date: 07/26/2022

      Hello *******,

      I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I am so sorry to hear of the concern with your delivery on your order and have reviewed the account in detail. While I looked up the account, there are multiple order on the date in question and I was not able to determine the order with the issue. 

      For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

      We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

      Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

      Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

      Regards, 
      Raman R. 
      Amazon.com. 
      http://www.amazon.com
    • Initial Complaint

      Date:07/02/2022

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amazon closed my account for a issue that happened on their end a item was not in my order so I requested a refund and was giving the refund and the money put back on my gift card and placed another ordered and I already had a ordered that shipped and my stuff was canceled like I said it was for something that happened on their end so if the cancel my order I had a gift card of ************************************************************************************************************************************ there and if a refund couldnt be giving then the supervisor that gave it too ok me should of told me and then also not saying about the closing my account so something has to be done about this and I have emails stating my money was going to be returned

      Business Response

      Date: 07/05/2022

      Hello,

      We have denied the customers request for a refund.

      Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to **** alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

      Due to the proprietary nature of our business, we do not provide details on our investigation methods.

      We notified the customer of this decision by email on 05 July, 2022.

      Sincerely,

      Rupsa
      Amazon.com

       

      Customer Answer

      Date: 07/05/2022

       
      Complaint: 17514900

      I am rejecting this response because:

      Sincerely,

      *****************************

      my account was closed for something yall made a

      mistake on this was not my fault 

    • Initial Complaint

      Date:07/02/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/15/2022 receive a canopy from amazon put it up did not work as advertise and missing parts they told us to box it and take it to the post office the boxes are 8' and 10' ft long and weigh almost 50lbs each I have no way to do this. amazon told us to put it back together and make a video of if it, I paid to put it up and take it down now they want me put it back up after they told me to take it down and ship it back , need a truck to move the boxes and if I could get it to the post office they will not take it because it to big.they blaming on a third party vender wishers, I bought it from amazon not a third party. they need to pick it up and refund my money

      Business Response

      Date: 07/06/2022

      Hello,

      We have asked buyer to return the item for order 111-6123714-4377043 to the return address provided by seller for refund. Buyer can send the receipt for the return costs incurred. Once the receipt has been sent, the amount will be refunded to the payment method used to place this order and we will send a confirmation.Additional fees incurred due to express shipping cannot be refunded.

      Sincerely,

      Customer Answer

      Date: 07/06/2022

       
      Complaint: 17514853

      I am rejecting this response because:

      Sincerely,

      *************************************.  Items are to big. And heavy to move by car they need to be move by a truck to a freight Carrier like they was deliver

      Business Response

      Date: 07/13/2022

      Hello,

      A full refund for the claim amount was issued to the payment method used to place order 111-6123714-4377043.
       
      -- Refund Date: July 12, 2022
      -- Refund Amount: $410.39

      Sincerely,
    • Initial Complaint

      Date:07/02/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/2/2022 Their customers service is terrible. I did not see an option to have my money transfered back to my original form of payment so it went to the gift card that is set up. I never set that up and they are not able to put my money back on my original form of payment. They are very rude, refused to transfer me to a supervisor, and hung the phone ** in my face. I asked for a credit to my debit card and asked if they could remove the credit from the gift card and they declined that as well. Even if I cancle my account, the will not give me that money back. $184.00

      Business Response

      Date: 07/04/2022

      Hello Kiale, 

      I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 

      I am sorry to hear of the refund issue on order ending ***** and have noted the transactions. We regret the inconvenience during the contacts, but the information was correct. 

      The gift card balance that was put on your account was used , due to this reason we were not able to request the refund be resubmitted to your credit card. The funds have been applied to orders p[laced 07/02 and 07/03. 

      You will see them on the transaction history page of your account. 

      I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter. 

      Regards, 
      Raman R. 
      Amazon.com 
      http://www.amazon.com
    • Initial Complaint

      Date:07/02/2022

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My amazon account is ****************** there was gift card balance over$165.Just few days ago, when I tried to order an apple product, they held my account and asked me to submit all my billing details to remove the held. I already submitted today and they still closed my account in 2minutes. And they void my gift card balance.Supporting documents show that I live the place where the billing address said and I have the photos of all my credit card and debit card ,and I submitted my billing statements also.You will find that they closed my account for the reason I used an invalid credit card, it may be a mistake. You can see every details for each transaction recently.

      Business Response

      Date: 07/05/2022

      Hello,
      We have reinstated this customers buyer account. We sent an email to the customers registered email address on 5/7/2022 confirming account reinstatement.
      Sincerely,
      Amazon.com

      Customer Answer

      Date: 07/05/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************
    • Initial Complaint

      Date:07/02/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Amazon to notify them that I did not receive my order of Yohimbine tablets. #****************** . I talked with customer service and explained my problem of not reviving the product. Took all my information then stated they would have to transfer the call. The next customer representative didn't know why I called! Then I had to explain all over with my complaint. Transferred again and again didn't know anything from the two previous customer reps. **** demanded that I repeat my self again. Now I understand why Amazon does this. What percent of their customers just give up. That's theft! **** refuse to send the product. I'm a senior citizen living on social security and can not afford Amazon's mistakes. **** need to resend the product.

      Business Response

      Date: 07/04/2022

      Hello *********************************,

      I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I've reviewed the complaint and understand your concern about the order delivery. 

      I apologize for the inconvenience that you've experienced in this case. 

      I've checked and see that the order was delivered at the provided address as per the order tracking update that we have. 

      However, I've checked the replacement option and replaced the order as requested. 

      Replacement order ID(s): *******************. This order will be delivered to you by Wednesday, July 6, 2022. 

      Regarding the customer support, I'll surely take this as a feedback from you and will forward it to the team for further review on it.

      Hope this issue is resolved. 

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      Regards,
      Arun

      Amazon.com
      http://www.amazon.com

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