Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,243 total complaints in the last 3 years.
21,798 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an Apple Watch from Amazon billed $205.54 on December 1st, 2023 for the item. Item was delivered on December 3rd. Package never opened as no longer needed item. Requested to return item. Was told I could only return through *** pickup at my house. December 6th *** picked up unopened package from my house. Package with watch delivered back to Amazon on December 8th verified via *** tracking number. On December 9th contacted Amazon to inquire about refund as they now have the item in their possession and also still have my money. Was told item was received but had to be returned to Apple and I would receive refund within 30 days. Checked my account today December 18th and Amazon still doesnt even have the account updated that *** picked up the watch from my house. Chatted and called Amazon ame informed today they do have the watch but wont refund my money until I send a government issued **. I asked why and they said that my account had unusual activity when I asked what they couldnt explain. I told them it was fraudulent for them to keep the returned item and my money when both they and I can see it was clearly returned. The regular customer service rep ***** and the supervisor I was transferred to ***** refused to help me. Just kept repeating that I had to email a copy of my **. I stated I felt uncomfortable with this and requested information on why this was not disclosed to me ahead of time prior to the purchase and was given no response. They said since I wont upload the ** they cant help me and wont process the refund and consider the matter closed. My question is when did it become ok for a company to demand your ** to an email address in order to refund money to original payment method they have on file on my account when they already have the item back? If Amazon is so worried about my account why didnt they contact me or shut down my account so no further orders and why am I just finding out when I reach out about the refund?
Customer Answer
Date: 12/19/2023
The Order #: 113-4116129-1362617 is for the Amazon transaction which is in question.
Business Response
Date: 12/19/2023
Hello *******,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your order. It is certainly not what we expect our customers to go through.

I've verified that our Specialist team noticed unusual refund activity on your account thus need your ** before we can proceed with your request for a refund. Without it, we are unable to proceed further with the request.

Please follow the below link to provide the **:

*************************************************************.

Also, please be assured that all details provided are secure. You can review our Privacy Notice by clicking on the below:

************************************************************************************.

After the ** is provided it would take 3 business days for an update.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/19/2023

Complaint: 21027839

I am rejecting this response because: it was never disclosed to me that my Governement issued ** would be required to process my return. My ** has personal information on it beyond what Amazon is entitled to know about me. I wasnt required to provide the ** to start the return or to send the item back to Amazon. Only now am I being informed about the requirement for the ** after they have my returned item back as well as my money held hostage. This is theft to the customer. I inquired about what suspicious activity is on my account of multiple representatives and no one can provide an answer to this. Why would I provide more private information about myself to a company who claims there is suspicious activity? And if they are so worried why havent they shut down my account? This is unacceptable and just a bother way to avoid trying to refund money to customers who followed the correct process to get a return. It is wrong and it must stop.

Sincerely,

*******************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regard to order 114-9482296-5872245.This order is for ******* ****** Madagascar Bourbon Vanilla Bean Paste on November 26th. I received Pure Vanilla Bean Paste on December 18th. I contacted Amazon for a resolution on December 18th and was told my account was flagged for unusual activity and that, in order for me to get a replacement, I have to provide my government issued ** for them to confirm I am the account holder. If I refuse to do so within 6 days, which I did, I will lose out on any opportunity to rectify this situation in the future. When I asked what unusual activity they found, they refused to tell me. I am not comfortable with sending my driver's license to ********************** as one has nothing to do with the other. It's not right that Amazon sent me the incorrect item and then requires me to send an ** to prove who I am before fixing their mistake.I offered multiple times for me to send them a picture of what I was sent, but was told I have to send the ** before anything can be done.
Business Response
Date: 12/19/2023
Hello *********,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-9482296-5872245. It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

We have noticed unusual refund activity on your account thus need your ID before we can proceed with your request for a refund.

All personal information that you provide will be handled in accordance with our Privacy Notice.

To review our Privacy Notice, go to "Amazon and Your Personal Information:

************************************************************************************

Upon reviewing the order details, I see a refund of $74.54 is issued successfully on Tuesday, December 19, 2023.

The refund will ************** next 3-5 business days on your card/ account .

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/19/2023
I acknowledge that the seller ******* ******, not Amazon, provided me a refund for the incorrect item I was sent.
When I inquired about the unusual activity on my account, no details were provided. Can I receive help with getting this information? I have been an Amazon customer since **** and haven't done anything "suspicious" or fraudulent in that entire timeframe. I've actually contacted them numerous times to let them know of mistakes they've made. It seems like Amazon solely wants my ID and is making baseless claims in order to get it.
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Its been a month now that Amazon wont give me my refund after they got the item They keep telling me that they want my bank card and my personal ID My refund will not be refunded to me until I send my information
Business Response
Date: 12/19/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand your concern about submitting Government issued identification proof for refunds.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a damaged shipping container as well as product packaging from Amazon on 11/26/2023. Most of the parts were missing from the packaging. I submitted a complaint to Amazon and was told to return the package. I returned the package via their return shipping label on 11/27/23 and it was received on 12/01/23 and began processing on 12/04/23. They have confirmed via their tracking system which I can view as well as an agent that its been received. However they are now asking for a government issued ID to be submitted in order to receive the refund. I find it highly irregular that they have asked for this personal and sensitive information to confirm my identity. They already have my credit card information, I pay for a prime account yearly and have purchased hundreds if not thousands of items over the years. *** returned some previously and even since this aforementioned return and they have never asked for identification. Im still allowed to purchase items from them so they must not be too concerned with my identity. I feel that this is an obstacle that had I not inquired about the status of my return would have never known about. They provided no written proof of the requirement in their terms and conditions and based upon my research on firms is randomly implemented to hope that you will not follow through and receive your refund.
Business Response
Date: 12/19/2023
Hello ****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order. It is certainly not what we expect our customers to go through.

I've verified that our Specialist team requested the details of a government issued ** to proceed further with the refund. I can certainly understand why this is distressing.

We noticed abnormal activity on your account, and in order to protect the safety and security of your account, the government issued ** is required to validate your account. Without it, we are unable to proceed further with the request.

Please follow the below link to provide the **:

*************************************************************.

Also, please be assured that all details provided are secure. You can review our Privacy Notice by clicking on the below:

************************************************************************************.

After the ** is provided it would take 3 business days for an update.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/20/2023

Complaint: 21027828

I am rejecting this response because I do not feel safe submitting personal sensitive information into a system to be stored on Amazons servers. They have submitted that there is unusual activity on my account however have not spelled out what that activity may be. I feel that until they can explain the abnormal activity (I have reviewed my purchases and noticed no abnormal activity or purchases that were not mine).

Sincerely,

***********************
Initial Complaint
Date:12/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
order Order# ***-9411279-5290634 from October 19, 2023. 3 items. returned due to irregular fit.now they want a copy of my ID before they'll issue a refund.all 3 items show as delivered, returned to their warehouse. two show returned on Monday, November 20 at 7:00 P.M. and one on Friday, November 17 at 7:00 P.M.i'd like a refund OR send me the items back.
Business Response
Date: 12/19/2023
Hello ****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-9411279-5290634. It is certainly not what we expect our customers to go through.

I've verified that our Specialist team requested the details of a government issued ** to proceed further with the refund.

We noticed abnormal activity on your account, and in order to protect the safety and security of your account, the government issued ** is required to validate your account. Without it, we are unable to proceed further with the request.

Please follow the below link to provide the **:

*************************************************************.

Also, please be assured that all details provided are secure. You can review our Privacy Notice by clicking on the below:

************************************************************************************.

After the ** is provided it would take 3 business days for an update.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/19/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 13, 2023 I placed an order for a purple Amazon Fire 7 kids tablet. On December 17, 2023 I received the package. It wasnt until the following day that I decided to open up the shipping box to get my item. When I pulled tablet out, I immediately realized that the tablets front screen was completely broken. I immediately reached to seller/customer service and explained the situation. I was told by Amazon customer service several times that I would have to send the a picture of my ID before they would refund me, and even then they would have to approve the refund after 7 days. I offered to send pictures of the device and any info needed, but they argued that in order for me to get a refund I need to send my ID.
Business Response
Date: 12/19/2023
Hello ***********;*****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund and ID verification.

I apologize for the inconvenience.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Also, amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with a update on refund for the mentioned order.

Unfortunately, we'll not be able to take any action on it without the verification is done by the team.

However, I'll surely take this as a feedback from you and will forward it to the team for further review on it.

If there was any other alternative, we would have surely helped.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After returning the item to *** as instructed and agreed, I waited over 30 days and Amazon still has not refunded my money resulting in interest on my credit card. Amazon has advised for the past 2 weeks a refund will be issued. After waiting patiently for over 30 days I decided to call Amazon only to find out I need to submit pictures of my GOVERNMENT ID. I have been placing orders without issue and no ID required however when I want to return a item I have to upload pictures of my ID that shows personal information. I want my money back for the product I returned or I will contact my bank for a chargeback. I have spent over 20k on Amazon this year and for Amazon to do this is absouletely disgusting!
Business Response
Date: 12/19/2023
Hello ****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your order #***-1788516-6896228. It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

All personal information that you provide will be handled in accordance with our Privacy Notice.

To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Once you submit your information, it can take up to 3 business days for the team to finish our investigation.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/19/2023

Complaint: 21027777

I am rejecting this response because: This seems to be a basic cookie cutter response. Did not awknowledge any of my concerns and find a solution for me, the prime member of over 8 years that has had numerous returns without having to upload such a private and personal document to receive a refund on a product that was not in good condition.

Sincerely,

********************
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 7 items from Order #***-9883298-1787435 in October via Amazon Hub drop off. I was refunded for all of the items and the refund/return status for all items say Your return is in transit. Your refund has been issued. Today on December 18, I was recharged for one item totaling $19.82: Womens Chunky Knit Pullover Sweaters Oversized Cozy Long Sleeve. The email notification says that this is due to Amazon not receiving the item. When I check the refund/return status of the sweater in my Amazon account, it says your return is in transit. I shouldnt be recharged for something that is in transit to the Amazon warehouse. Clearly that shows that I did drop off the item if it is in transit. I reached out to Amazon three times today to get the charge reversed and explain that my account shows the item is in transit. They refused to refund me until I upload a government issued ID to confirm my identity due to abnormal activity on my account. Making a return and getting refunded (with evidence that the item is in transit) is not abnormal activity. However, I uploaded my ID even though I did not feel comfortable storing drivers license data in my ********************** portal. Now Ive been instructed via email that I have to open up a new case after three business days of submitting my ID to be considered for a refund. This is absurd! Amazon has evidence the item was dropped off or the return status would show the item is in transit.
Business Response
Date: 12/19/2023
Hello **********************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the retro charge on the Order ID: *******************.

I apologize for the inconvenience.

I've checked and see that there is no direct refund option for this charge.

However, I can go ahead and issue the same amount through gift card balance.

Please confirm and I'll get this done.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 12/19/2023
Hello!
Amazon has reached out and apologized for the inconvenience, however, they want to refund me via a gift card, which I will not accept. They have admitted that this was an inconvenienced caused on their end (to recharge me for an item that is already in transit to their warehouse). I have attached their email as well as my response. I will not accept a refund via a gift card to continue shopping with them. I need a refund back to my original form of payment like any other customer that would have returned something to their warehouse.
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i been with amazon for 14 years and im paying for prime video every month ! i been watching movies on there for that amount of time and i went to watch a movie i watched the other day and its telling me i gotta pay im paying prime so why should i have to pay twice for something im paying for to watch again ! in that case they can refund me all the money i have been paying all these years!!
Business Response
Date: 12/20/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to prime video.

To proceed further, we would like to know, if this happens with all the titles in prime video or any specific titles. Once, we've the details we can engage the correct team for review.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am I veteran And I need assiatnce from BBV regarding Amazon who is abusing me and Still owes me $ 430 in refunds via the ************** Amazon Prime Card . I have all evidential and supporting documents to state and prove that all items were returned to Amazon via *** and confirmation emails from Amazon stating that all returned items were received appropriately therefore my disputes and refund claims are valid and should not be closed. I also have validly returned tracking carrier verification details, confirmed responses by Amazon that my returned items have been accepted, refunds are due to me, and other relevant information, details, and facts that will be sustainable in a court of law. I have successfully uploaded my valid government official-issued, valid license identification as previously requested by Amazon in good faith to have all my refunds processed appropriately. Stop stalling, delaying, shelving, delaying, postponing, and emailing NON-necessary, unproductive emails and fix the issues within Amazon. The request to upload my ID and verification by Amazon is not mandatory and is against my rights as a consumer.Further, Amazon has continuously and inaccurately charged my credit charge payment methods inappropriately and illegally, including **************, Visa, Master Card, and AMEX on all confirmed returned and refunded items. Please ASSIST ME AS A WAR VETERAN WHO SERVED THIS COUNTRY
Business Response
Date: 12/21/2023
Hello Manoj,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the problem with refund on your returned orders. It is certainly not what we expect our customers to go through.

I've reviewed your response and the attachment but, could not find any details related to the order.

I request you to include the order number in your response to this email.
,
Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/21/2023
Responded to Amazon with order number, Total amount required on pending refund obligations by AMazon also sent certifed mail to Amazon Corporation regarding my Demand and document evidences . Amazon requires to resolve all issues asap issues
Business Response
Date: 12/22/2023
Hello Manoj,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for the order details.

Upon reviewing the details, I understand that you have not received refund for the orders that are returned.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Once you submit your information, it can take up to 3 business days for us to finish our investigation.

After this time, you can contact back and we will share the status of the investigation with you.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Amazon.com is BBB Accredited.