Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,307 total complaints in the last 3 years.
21,854 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon says I have 2 accounts, but they cant find either with my emails.A $100 gift card has not been delivered. I have at least $500 in purchases to return, but they cant find them in their system. I have tried several times on the past two weeks. Currently I cannot access my online account at all. All they tell me is that my email is not working and to call back.
Business Response
Date: 12/21/2023
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you haven't received your gift card order.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 112-5071274-7018656 Returned items and they said refund was issued, but when you click on more information it says "refund failed". Amazon is asking for outrageous personal information before issuing the refund. They are not issuing the refund even after copy of driver's license was provided. I'd like for them to issue the refund of $71.33 and remove my ID details from their system.
Business Response
Date: 12/21/2023
Hello Mark,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with some of the items that was purchased on our website.

I understand that you wish to get refund on the return of the above item

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on December 19, 2023 at 6:46 AM (PST)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 12/21/2023

Complaint: 21028811

I am rejecting this response because: I already provided my ID to ********************** long ago and they keep asking for the same. There ia no abnormal activity that I aaware of and they are just using that excuse to reject refunds for items already returned and received by Amazon.
Sincerely,

*********************
Business Response
Date: 12/29/2023
Hello Mark,

I'm Himaja from Amazon.com. Thank you for writing back to us. I've provided the BBB with a copy of this message.

I understand that you submitted the proofs and are wishing to get the refunds.

Upon reviewing, I see that an email has been sent to you by our billing team on December 19, 2023 at 7:30 AM (PST) requesting you to confirm the refund method to refund the amounts that are missing on the order.

In this case, kindly write back to the same email confirming the refund method you prefer and get your concern resolved.

For further assistance, please feel free to contact our customer support team.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 12/31/2023

Complaint: 21028811

I am rejecting this response because: I responded on 12/19 confirming the method I wanted to receive the refunds.

Sincerely,

*********************
Business Response
Date: 01/11/2024
Hello ****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the refunds on some of the items that were returned.

I understand that your refund has been cancelled and you wish to get them to your Amazon gift card.

To help you with this, I have successfully added a balance worth of $73.33 on your order towards the cancelled refunds (*****, *****, and *****). It takes an hour for the Gift card to get updated and funds are available to use after one hour.

The balance would appear in the "View gift card balance" section of the "Your Account" link.

Please rest assured that your issue is now resolved

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 01/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 10, 2023 I purchased a pair an ORORO Women's Lightweight Heated Vest from Amazon (prime). I tried on item quickly and it was too large so I placed it back in packaging to secure the return promptly. Item was unworn, flawless, and in original (brand new) condition. I returned the item on approx. 10/16 via my local *** store using the return QR code that Amazon provided me. Amazon has held my funds for 8 weeks now. *** made numerous attempts to speak with chat customer service representatives and contacted the same support team via phone. Theyve sent several emails asking for me to upload a government issued **. *** also taken steps to successfully upload my drivers license, despite my comfort level of sharing my private information electronically. Amazon has since not returned my funds. They stated my ** verification will remain in pending status via 3rd party verification because their portal has expired. At times, they tell me to ignore all request emails completely. They have instructed me to email and reply but I was directed to an unmonitored inbox that does not accept incoming emails. They refuse to provide a privacy policy justifying the terms of the ** request & will not provide me of the name of the 3rd party they are sharing my information (license) with. Funds have still not been received for this item (and 1 other). this is 2 of 3 complaints being filed with the BBB for separate items. The $143.02 is owed back to me for one of the three items (vest). Amazon has confirmed they have received the item back in its original condition but has refused to work/close-out their driver's license investigation which was opened a week ago. They told me this would only be on-going for 3 business days.
Business Response
Date: 12/20/2023
Hello ***************************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for returned item from Order .

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

At that point, you can contact us to learn the outcome of the investigation. You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":

**********************************************;

I hope this confirmation helps. Have a great rest of the day!
Regards,
****************
Customer Answer
Date: 12/20/2023

Complaint: 21028592

I am rejecting this response because the investigation and requested copy of my driver's license was uploaded first on 12/11/23, again on 12/14/23 twice per your request, and final time on 12/15/23. A valid driver's license copy was made available to you on all aforementioned dates. However, 3 business days is well past the initial, 2nd and final upload and there is still no resolution or refund provided. At this point, I am continuously paying monthly credit card interest on my Amazon card while you "hold" items that have already been returned to your warehouse. In fact, you've had customer service confirm receipt of these items. In each attempt to contact your **************** Team (again mentioned in the email above), you have sent me an email asking for a reply and not provided a resolution. The replies are sent to an unmonitored inbox that "does not receive incoming mail" and the service representatives continuously say wait "3 more business days" when you've had nearly 10 business days since our first communications.

Sincerely,

***************************
Customer Answer
Date: 12/26/2023
Hi, I've contacted Amazon again twice in the past week (per their request) to follow-up on the uploaded copy of my driver's license. Once again, they have instructed me to "wait 10 business days" and refuse to provide information on their sharing of private information (ie. driver's license) or the name of the 3rd party in which they shared my uploaded government ID (DL) with.
Business Response
Date: 01/04/2024
Hello ***************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked the details for the refund for item "ORORO Women's Lightweight Heated Vest with Battery Pack (Black,S) ( $149.99 )" from order #***-2831376-7982618.

To help you with this, I've issued a refund of $128.39 to your original payment method for this item and I see that a refund of $14.63 was already issued for the other item "Kenra Color Maintenance Shampoo | Daily Color Protection & Shine | Color Treated Hair | Protects Color For 35 Washes | All Hair Types | **** fl. Oz" totaling the refund to $143.02.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 01/15/2024
Hi,
The BBB portal has been "down" so I was unable to issue an update to this complaint. This item needs to be re-opened. It is still unresolved and I've received ZERO updates from Amazon regarding my ID verification after uploading copies of my driver's license 4+ times to their portal over the last 6 weeks.

Thank you,
***************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/18/2023 my 13 year old son used gift cards from his school he won for honor roll to purchase Christmas gifts. Amazon responded the transactions were suspicious, cancelled his account, and took his money. This is not the first time this has happened. There is another previous transaction Im just finding out about. This is not right to take advantage of kids and he is highly upset as he was buying his family surprise gifts with bis awards from school.
Business Response
Date: 12/21/2023
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and see that you've contacted as your son's account was placed on hold. I apologize for the inconvenience caused.
I wasn't able to locate your son's account, hence I request you to please write back to us with the email address associated with your son's account so we can assist further.
We appreciate your understanding and look forward to hearing from you.

Regards ,
*******
Amazon.com
*****************************.
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Ninja OL701 Foodi 14-in-1 SMART XL 8 Qt. Pressure Cooker Steam Fryer with ********************** + Auto-Steam Release, that Air Fries, ************** 3-Layer Capacity, 5 Qt. Crisp Basket, Silver/Black from Amazon on November 19, 2023 for $186.93. The order# was 113-8776900-5901847. My account shows that the item was received by Amazon. I reached out because it had been over a week since they said they would process my refund. Now they are saying they will not process my refund until I send them an ID. They already have my item and have acknowledged it was received.
Business Response
Date: 12/20/2023
Hello *******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding refund for returned item from Order 113-8776900-5901847.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please submit you ID using the link sent to your registered email address on December 19, *************************************************************** place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, i have been with Amazon for almost 2 years. I have bought many things and reviewed many things i bought and used from them. All my reviews were honest and what I thought of the item. But recently they have rejected 6 of my reviews sayings Hello,We couldn't post your review because it doesn't meet our Community guidelines.Please edit and resubmit your review. Before you do, make sure it meets all of our guidelines.But when i go to edit all i see is the message We apologize but Amazon is not accepting reviews on this product from this account. If you would like to contact us about this decision, please email customer-******************************** and when i emailed customer-******************************* I never got a reply back, so i emailed them on ************************************** and keep getting same automated email saying they removed my reviews because they found some unusual review activity. I asked many times to tell me what the unusual activity was but keep getting the same automated email as reply. It is highly unlikely for me to violate guidelines last 6 in a row reviews and never do that in my past reviews. I am pretty sure there has been an error. Have been paying for my Amazon Prime for almost 2 years and dont even get treated with respect, they dont even give me a reason to why they rejected my reviews. One of the review was on Krafts dressing, just saying i have been loving this dressing for years and that too got rejected, which means all my future reviews will also get rejected. I dont think thats right. Please check my case and help me out. It will be very appreciated, thank you.
Business Response
Date: 12/21/2023
Hello,

We have reviewed the customer's account and we are unable to reinstate their review privileges.

We are unable to provide information on our investigation methods.
Customer Answer
Date: 12/21/2023

Complaint: 21028566

I am rejecting this response because:
it does not provide any reason why my privilege was taken and why i cannot get back my privilege to review the products i purchase. I am a prime user and have been with ******************** for years now, this kind of a response from a big company like Amazon seems unprofessional. They reviewed my account but could not do anything with the issue and can't explain why. I need an explanation to why i cannot review, and proof to anything i am accused for. If you can't then please let me post my reviews in peace, that's a customer's right

Sincerely,

***************************
Customer Answer
Date: 12/22/2023
Hi, as you can see, Amazon took away my privilege to review, by rejecting my reviews whenever i submit them. All i want to know is the reason behind this action. And to show proof where and what i did wrong. If i haven't done anything wrong then I would like to request Amazon to remove the restrain. Amazon have been trying to avoid answering to this question many times. I have emailed many places and all i get is AI generated response. Please help me out. It will be very appreciate. Thank you.
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a set of berets on Oct 31. I sent them back and they were received by Amazon on Nov 11. I didn't get a refund. I did a chat and was told to send a picture of my ID. Even after they said it was invalid and to send again. I just want my refund. I sent the item back.
Business Response
Date: 12/21/2023
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with some of the items purchased on our website.

I understand that you wish to get refund on the return of the above item

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on December 14, 2023 at 12:41 PM (PST)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 12/21/2023
I have already sent it over. I waited almost another week and heard nothing back. Then I was told it couldn't be verified and to do it again. No.

I returned the item. Your tracking shows you got it back. You didn't give me my money and it's been weeks of fighting for it.

And even though I took the time to send the pics of my ID, legally I did not have to.

And nobody is willing to tell me what suspicious activity on my account means because I have done nothing wrong.
Business Response
Date: 12/29/2023
Hello ******,

I'm Himaja from Amazon.com. Thank you for writing back to us. I've provided the BBB with a copy of this message.

I understand that you submitted your identity proofs and would wish to get the refunds processed.

As I mentioned in my previous correspondence, I see that your documents were not validated. This could be due to various reasons such as the photo could have been blurry or the ** was expired. You are welcome to re-submit your ** to continue the investigation. If we are unable to verify your ** you will no longer be eligible for a refund on the order in the message.

You will receive an automated email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. At this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

If you face any further issues in submitting the proofs, kindly contact our customer support team.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 12/29/2023

Complaint: 21009042

I am rejecting this response because: I already sent a picture of my ID. I'm not doing it again. I never should have had to send it in the first place. I returned the item. Amazon tracking shows I returned it. I did not get a refund. I'm not sending any more information. It is not in the agreed upon terms of a return and refund. I returned it. Now amazon has the item and my money. It's fraud.

Sincerely,

*************************************
Customer Answer
Date: 01/04/2024
So nothing is being done? They just get to steal my money?
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB I need to pay Amazon $11.99 Can you please ask Amazon to provide a reverse a refund option online. I NEED TO RE-PAY $11.99 for pillow cases that finally arrived 1 month after refunded. **** Serv is only provided for purchased items . Once refunded the item is no longer purchased or available for support. Happened once before. Thank you
Business Response
Date: 12/21/2023
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I see that you'd like Amazon to offer the option to reverse a refund.
Thanks for your suggestion. . Customer feedback like yours is very important in helping us continue to improve our website and services. I appreciate your thoughts, and will be sure to pass your suggestion along.
Further regarding the order ending with #****, I'd suggest that you please contact our customer support team via phone by calling ************ so the team can re-charge you.
I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,
*******
Amazon.com
***********************************.
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I purchased a gold necklace for Christmas! It wasnt a problem purchasing so over the weekend I found a better deal I submitted a return to Amazon and printed the labels and shipped the jewelry off! I asked amazon how long will it take to get my refund and Ive been told I have to send in my ID to verify! Ive never heard this I didnt have to use a ID when I purchased the item. Attached is the tracking info label that they gave me and I sent off.
Business Response
Date: 12/21/2023
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and see that you haven't received refund for return of "Nuragold 10k Yellow Gold 5.5mm Cuban Curb Link Chain Pendant Necklace" in Order ending with 3855.
I apologize for the inconvenience this has caused.
On checking, I see that you are refunded in the amount of $507.77 (***** deducted as restocking fees) on December 20, ********************************************************************************************** 3-5 business days. If you've any questions about restocking fees deduction, please contact customer support team.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,
*******
Amazon.com
***********************************.

Customer Answer
Date: 12/21/2023
Am I able to try and get my full amount as it isnt listed in the seller agreement that their is a restock fee. I was not aware of that.
Business Response
Date: 12/30/2023
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I see that you've contacted for refund of restocking fees.
As the reason for return is not due to error with the item, we will not be able to refund the restocking fees charged.
I appreciate your understanding and hope to seeing you soon.
Regards,

*******
Amazon.com
*****************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to resolve this with Amazon since September 9, 2023. The Chair was defective. It broke the first time I sat on it. I hurt my back. I called them, and they told me I could get rid of it. So I did, and they never refunded my money, saying that I had to return it. When I didn't see the refund on my account, that's when I called them back, at which time they told me I had to return it. They have this A-Z guarantee, and I was told that I would get an email stating this and that they could not email me the info until after we end the conversion. This was deception, I have a panic disorder, and it has caused me a lot of mental health issue.
Customer Answer
Date: 12/19/2023
I don't know what else you want from me. I said all I had to say
Customer Answer
Date: 12/19/2023
Here is the receipt
Business Response
Date: 12/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-8202733-1407419 regarding the item which is defective.

As we can see the item is sold and shipped by seller and I see there is no email sent to seller regarding this.

As it is a seller order we don't have option to take action directly. However I've contacted the seller on behalf of you.

The seller will take 2 business days to respond. I request you to wait for the seller reply to check for the available options.

Once the seller respond directly to your registered email address you can check with seller for further options.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
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Customer Answer
Date: 12/21/2023
The seller continues to keep asking questions and just won't deal with the issue at hand. This goes as well for Amazon.ca. Please help me. Christmas is 4 days away. I am on disability and I don't have much money. I have been on disability since 2007 and am not getting a full pension. Thank you
Customer Answer
Date: 12/24/2023
I continue to try to resolve this issue with Amazon.ca and The seller. They told me that it's in your hands. I beg you to resolve this issue ASAP. 2 days before Christmas and I have no cash. For food, presents for my Grandchildren.
Thank you,
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