Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a personalized shirt from Amazon to have by Christmas. The shirt was supposed to say ***** on the front and have a name on the lower sleeve at the cuff. The name was of my soon to be grandbaby. The shirt arrived today. Instead of the personalization being on the front of the shirt, the order details are what was printed. The order details! And there is no name on the lower sleeve. I paid $59.82 for an item that I cannot even use and is not at all what I ordered. Im appalled that someone even sent this shirt out of the warehouse! After seeing the lack of common sense and customer service from this company, I do not want to do business with them. I did have a representative call me. She said someone will respond within 2 days. That is unacceptable. A company as big as Amazon should have someone that can resolve issues such as this in a timely manner. The amount of $59.82 may not be much money to them but it sure is to me. Im requesting a full refund. I also request that Amazon not sell 3rd party items if they (Amazon) is not going to make it right.

  Business Response

  Date: 12/22/2023

  Hello,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We apologize for the inconvenience caused with your Order.
  
  I can confirm that the refund has been issued on Tuesday, December 19, 2023 at 7:58 PM (PST)
  Refund amount : $59.82
  
  You can view details of the completed refund on your Amazon.com account:
  **********************************************************************************
  
  We look forward to seeing you again soon.
  
  Regards,
  *****
  *****************************
  

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned two items from an order to Amazon. The tracking number indicates the package was received on 12 Dec 2023. Today, 19 Dec 2023 I contacted them to ask why the refund has not been processed. The people I spoke to (5 in total) gave conflicting information. Two of them said I must submit my ID for them to verify my account. I asked why and they could not provide an answer. No ID was required to make the purchase, so why am I being asked to submit my confidential information to their unknown "third party". Just issue the refund to the same card it was charged to. I am not asking for anything outside of that. Amazon does not advertise this practice anywhere on their website, nor was I prompted for this information until I contacted them asking where my refund is. Amazon is committing fraud and potential identify theft.

  Business Response

  Date: 12/24/2023

  Hello ****,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for reaching out to us.
  
  I can confirm that the refund has been issued on Thursday, December 21, 2023 at 7:47 PM (PST)
  Refund amount : $432.79 and $378.69
  
  You can view details of the completed refund on your Amazon.com account:
  **********************************************************************************
  
  We look forward to seeing you again soon.
  
  Regards,
  *****
  *****************************
  

• Initial Complaint

  Date:12/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an issue with a recent purchase being the wrong item, and for some reason, as a response to my request for a replacement, Amazon.com asked me to send them a picture of my identification claiming strange activity on my account. While it's true I've had some recent issues with Amazon packages, I haven't had a lot of issues overall, and I've been using Amazon for a long time. You'd think after spending so much time and money using a website for most of your consumer needs they wouldn't get so big that they felt they had to start violating people's privacy to scare them into not asking for reimbusement (which I believe is the exact purpose of this new process). It appears to be a way to intimidate consumers into accepting broken, missing, or incorrect items while they keep their money and have no liability. They've also been asking for one time passwords at delivery, which I believe is how this whole issue with my account started. The problem with OTP is, the box that you're giving the password to the delivery driver for is just an Amazon.com shipping box. Once the driver leaves, you're stuck with the contents of the box whether they be correct or intact. This is because you just gave Amazon another way to claim "proof" they delivered the correct item, in the correct condition. It's a way to, again, reduce liability while s******* over loyal consumers caught in their crossfire against what I'm assuming is their campaign against scammers. I highly doubt there are more scammers than regular, normal consumers like myself so they're likely using scammers as a poor excuse to flex their muscle and take from those they shouldn't without recourse. Either way, I should not have had to show proof of my identity via an unsecured internet channel. It's a huge privacy issue, when all I wanted was a simple refund/reimbursement.

  Business Response

  Date: 12/24/2023

  Hello ******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your items from order #***-0404776-9499419.
  
  It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Items that aren't received are inconvenient for you and costly for Amazon.
  
  Based on our investigation and your statements, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the theft of the parcel. To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.
  
  If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after 17-February-2024. Please ensure to get a Police Report and contact back before this time
  
  In order for us to validate your Police Report, it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
  
  - The delivery address regarding this incident.
  - The items were delivered according to the carrier tracking.
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  - The date the report was created.
  - The name of the police department.
  
  Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
  
  Thank you for your understanding.
  We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
  
  Regards,
  *****
  *****************************
  

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21032846
  
  I am rejecting this response because the item was not stolen it was simply not delivered. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned a coat, Order #***-3218854-0039455, and I inquired to Amazon about the length of time it would take for them receive the return so that I can use the refund to order my item to be here in time for Christmas. Upon contacting Amazon about this, they claimed that I have suspicious activity on the account and they will not refund me even after the item is returned unless I submit a photo ID. I find this request to be outrageous considering the amount of successful orders I've placed, and I would like my refund upon Amazon receiving the return item.

  Business Response

  Date: 12/21/2023

  Hello,
  
  I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I apologize for the inconvenience that you've experienced in this case.
  
  I understand your concern to about submitting Government issued identification proof for refunds.
  
  For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. Amazon takes all security-related matters very seriously and your account security is our top priority. Please be assured that any information you provided is handled according to our Privacy policy.
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  
  ************************************************************************************
  
  Kindly submit your identity proof to get your concern addressed.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *********************** A.
  
  

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21032761
  
  I am rejecting this response because:

   

  You have received my order return and I should be getting a refund. Plain and simple.
  
  Sincerely,
  
  D Wj

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I purchased 3 items from Amazon. I returned them to *** and was refunded by Amazon. I received an email today in regards to the 3 items stating the items were not received and they charged my Amazon credit card for them.They are asking me to provide all kinds of personal info in order to refund me. My ID, and other documents in which I do not feel comfortable providing. I have never had an issue like this before and I am furious.Order # ***-1693457-8639401 purchased 9/29/23 Extra long super soft stretch over the elbow light blue gloves. Charged $20.12 Princess ******* accessories blue headband choker charged $19.07 Order # ***-1903324-8116216 *****'s soft plush **** pumpkin charged $23.28 ordered on 10/2/23 All 3 items were taken to the *** store. I received refunds for other items that were taken back the same day. I would like for Amazon to do the right thing and refund my Amazon Credit card. I do not have the items I should not be charged for them. If I can help with anything please let me know. Thank you kindly, *****************************

  Customer Answer

  Date: 12/20/2023

  The pumpkin that was $23.28 was refunded to me. The other 2 items have still not been refunded. Thank you 

  Business Response

  Date: 12/22/2023

  Hello ******,
  
  I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for reaching out to us.
  Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.
  
  For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.
  
  I can confirm the refund of $23.28 has been issued for Order ID ending with **** on Tuesday, December 19, 2023 at 2:20 PM (PST)
  
  Thanks for your understanding. We look forward to seeing you again soon.
  
  Regards,
  *****
  *****************************

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 21032756
  
  I am rejecting this response because:
  I returned the items back in a timely manner. The long gloves, and the accessory set. I was refunded, then charged recently stating that Amazon never received the items. That is completely incorrect. They were taken to *** and like the other items , were sent back the same time and received. I feel completely uncomfortable providing an ID and /or other means of proof of identity. Sharing my ID with a third party too. It's uncalled for! No suspicious activity has taken place on my account. I've ALWAYS returned everything. No problems before. This is all quite embarrassing. I hope that you will do the right thing and refund me for the 40 dollars that's owed. 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon deducted two transaction holds on my account for one item,the same item. Amazon denied that they had and blamed the bank. Called the back and the bank,PNC,told me that they had not done anything. That Amazon had started this practice within the last couple of days. Amazon took unauthorized payments from my account. They did not make me aware that they intended to do this. My account became negative since I was not made aware. I am now being charged $37 NSF for every automated transaction that will come out of my account. ********************** refuses to refund me my money for 3-5 days. They normally charge or refund the amounts when the item ships. The item shipped immediately. Yet they refuse to refund the additional charge for 3-5 days. At that point my bank account will be severely delinquent because of their fraudulent practices. The bank claims they cannot touch the funds due to Amazons labeling of the items. I feel this is intentional and fraudulent. I was not made aware nor agreed to these extra charges.

  Business Response

  Date: 12/21/2023

  Hello Crystal,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with payment of your order ending in #****. I understand how frustrating it can be.
  
  With a credit card, Amazon.com will contact the issuing bank of the card with a request for permission to proceedwhat is known as an authorization.
  
  If the issuing bank grants the authorization, we begin processing the order. We don't charge until we're ready to ship, but the issuing bank will withhold the funds we've asked about in anticipation of the charge.
  
  If an order is canceled, the issuing bank will just release the funds back into the cardholder's available balance.
  
  In this case, the payment was authorized and settled on same date that is Tuesday, December 19, 2023. This may appear as 2 transactions, but the actual debit transaction is the second one.
  
  I request you to contact your bank for further assistance.
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

• Initial Complaint

  Date:12/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 112-3207244-4113010.On December 13th to Arrive on December 15th via Amazon Prime.One of the Items Loose Balls: The Short, Wild Life of the ******************************* Arrived on time but Damaged - Which I am including a Photo of 3 of the Other items arrived late. Which I got an email from Amazon informing me of On December 15th that it was arriving Late:Your package is on the way but running late. Were sorry for the delay.Now expected by December 19. Track your delivery for the latest updates.I then got an email on Sunday December 17 saying the 3 items were arriving that day. Which they did Your Amazon package will be delivered today.Instead of resolving the issue, which I have proof of happening. They are asking me to provide an id.

  Business Response

  Date: 12/21/2023

  Hello,
  
  I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused regarding damaged order.
  
  I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.
  
  I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  
  ************************************************************************************
  
  If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.
  
  I appreciate your cooperation.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is *********************************** and I am an seller on amazon. Recently on December 8th 2023 my seller account got deactivated. My account got deactivated because amazon is accusing me of violating their Business Solutions Agreement saying I have multiple accounts with them. I know that this is not true so I called their help center and submitted multiple appeals to them to reactivate my account. Their help center told me my account got deactivated due to my account being open in different countries and being able to sell globally worldwide. I don't know how this counts as having 'multiple accounts' when upon registering to sell on amazon they ask you if you want to sell globally, and they give you the option to. If it is against their rules, then I don't know why they would allow you to sell globally.Please understand that this is the SAME account, and SAME login to sell in each country. I have submitted numerous appeals with them and have called/emailed multiple times. They told me I need to have a payment methos for each of the counties I'm selling on so I did that. They then told me I need to go through an identity verification. (I already did this when I opened my account in the first place). I still did the identity verification and they completed it but my account is STILL deactivated.I had a $5700 payout that was supposed to be deposited to me in my bank account and now they are holding my funds and all of the inventory I've sent to them. My account has been deactivated for almost 2 weeks now and I have complied with everything they are requesting of me, just to get the same scripted emails and help from account agents that don't even know what they're talking about.I am requesting you help me reactivate my Amazon seller account before they take my money and keep all of my inventory that I have worked very hard on. I am a single mother and was counting on this payout for Christmas. I am hoping you can help me.Sincerely, *****************************.

  Business Response

  Date: 12/21/2023

  Hello, 

  We have reviewed this sellers account and require more information to
  complete our review.  We have requested the necessary information from
  the seller via email on December 21, 2023. 

  Thanks,

  Amazon.com Seller
  Performance

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21032641
  
  I am rejecting this response because:

  I have been giving the requirements needed to reactivate my account. I have submitted each document that has been asked and I keep getting the same response over and over again. Please go into detail what SPECIFIC documents am I not including? 
  

  I either get an email that I need to verify my identity which I already have. Attached is a email and proof that amazon has already confirmed my identity and approved it. Or I get an email stating theres missing information and I need more documents. I have submitted every document and extra to get my account back. My account in ***** has already been activated. I have attached proof of that. Please reactivate my account now.

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 01/09/2024

  
  Greetings from Amazon Services,
  
  Please advise the seller their selling account has been reinstated and is currently showing status of normal/active.
  
  Thank you for your time.

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a diaper bag on Amazon on October 30, 2023. They sent the wrong one so I sent it back and they sent the correct one. When I received the correct one it was not big enough and my husband and I decided to return it. It was returned on November 4, 2023 and they received the item back on November 9, 2023. According to Amazon it could take 30 days from the date received for a refund. I waited a little more than 30 days because I had forgot about it. So I reached out to them today and they said that they would not refund me unless I sent them a picture of my ID due to unusual activity. They have had their item for over a month and are holding my refund. I had to reach out them in order for them to inform me that they are purposely holding my money. This is extremely upsetting because I dont believe they should be allowed to hold my money if they have their item. They are saying they have the authority to deny my refund its not guaranteed they need to determine the outcome. The diaper bag was $201.48 Tracking number: 1ZR9Y4170397864949 Order number for replacement: 113-1388410-0479402 Original order number: 111-9576708-3973818

  Business Response

  Date: 12/21/2023

  Hello *******,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your order #***-9576708-3973818. It is certainly not what we expect our customers to go through.
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.
  
  Please rest assured that any information provided by you, is handled according to our Privacy policy.
  
  Once the document is submitted, our specialist team usually resolves the query in 3 days after reviewing the order.
  
  Please contact our Specialist team directly for quicker resolution. Here's a direct link to our Contact Us page:
  
  ***********************************************************************
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************
  

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21032580
  
  I am rejecting this response because:

  I should not have to give my personal annd private information for a refund. You accepted my purchase with no hesitation without proof of identification why would I have to show my ID to get a refund. 
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund. This information should be posted for customers to see when purchasing the item. If I would have known I would be given such a hard time to receive a refund that rightfully belongs to me I would not have purchased the item. Online shopping comes with returns because customers are not able to see the item before purchasing. We put our trust in a company to stand by their policy and in this case the policy was free returns. There was never a mention of needing identification before making a return.  You clearly have the item and have had it since November 9, 2023 according to the attached images.

  I have never been given such a hard time receiving a refund. I will definitely be cancelling my prime membership and will no longer use Amazon. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Amazon multiple times about a missing item in my order. I ordered two pairs of Oakley sunglasses (Oakley Men's Oo9102 ******** Square Sunglasses). My order had a tracking number and special code to give to driver in order to receive my package. Upon opening package we noticed that one of the sunglasses box was empty. Immediately contacted *****, which then said they needed a police report because to them the item was stolen by a third party. I did a police report and emailed it to Amazon. Amazon is now telling me the police report is not valid and have not received any help.

  Customer Answer

  Date: 12/20/2023

  I did a charge back through my credit card and got credited my money back.