Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,603 total complaints in the last 3 years.
22,027 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original order placed Nov. 26th, 2023 Order #***-9364189-3733809 Chicology cordless cellular shades (72"W x 48" L) for ~$48 After multiple phone conversations Amazon cancelled the order and re-ordered the same item on December 11, 2023 Order #***-1432900-3601046 for ~$63 Another phone call was made when the item did not ship after several days **************** told me they would be in touch within 48 hours with an update via email Today, Dec. 21, still no update, but I checked the order and it was gone out of my account ********************** cancelled it without contacting me, without giving a reason I believe it is because the item price has gone up since the original order was placed (during Black Friday deals)
Business Response
Date: 12/23/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know both your orders were cancelled.
I've reviewed the details and see that our internal team has already sent the correspondence on the issue.Please note that we are not able to take additional actions, including overriding their decisions for next steps.Ive pasted their response below for your convenience:
---------
Hello *******,

Thank you for taking the time out of your busy schedule to contact Amazon.com.

It was a great pleasure that I was able to assist you with the query in reference to order ID: ******************* and 111-1432900-3601046

I am sorry that the orders were cancelled.

As discussed, please place the new order and it must be the exact same item, that is sold and shipped by Amazon.com. If you choose to, the new order can be a different color since this color kept getting cancelled

Please contact us once the order has been delivered and request to be transferred to the Pricing team. We will issue the difference in price.

Secondly,

Please note that we have issued $15.00 promotional credit to your Amazon.com account.

The promotional credit will apply to any order that is sold and shipped by Amazon.com. You will be able to see the credit when checking out of your cart.

I hope I was able to effectively assist you to get further clarity on this situation today and answer all of your questions.

Thank you for reaching out to us and have a wonderful day.

Best Regards,
Zolelwa
--------------
Please reorder and contact support team once its delivered so they can contact pricing team and they will issue the difference in price.
We won't be able to provide any further information apart from this.

We appreciate your understanding and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 10 x HALO 4 Inch Color and Tunable White ******** LED Can Light Smart Wi-Fi WiZ Pro **************** Retrofit Downlight 65W Equivalent. The total amount of the purchase was CAD $478.94 (proof attached). After opening up the box to inspect the lights, we noticed scratches on every one of them The scratches were from the wires attached to the light. We filed for a return and the return was authorized by Amazon (proof attached). We returned the order through our local ****************** (proof & tracking attached). Shipping cost was supposed to be included in the return, however we ended up having to pay CAD $60.28 to return to damaged order that I paid CAD $478.94 to receive. I contacted Amazon to let the know about the extra charge that I had to pay and they stated that I will receive a refund for the return shipping charge (proof attached). After waiting for confirmation of any refund, Amazon emailed me and demanded a copy of my drivers license or else I would not receive a refund. They then demanded more information, then demanded proof that the order was shipped back to them.Amazon is doing this to a lot of people! ************************************************************************************************** I want my ALL of my money back.
Business Response
Date: 01/03/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
I see that you've contacted for refund for the return of 10*HALO 4 Inch Color and Tunable White ******** LED Can Light -Smart Wi-Fi WiZ Pro Ceiling & Shower Retrofit Downlight 65W Equivalent.
On checking, I see that I see a refund for $355.86 is processed on December 26, 2023 to the payment method used on the order. You'll see the refund on your credit card statement in the next 3-5 business days.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************
If you've any questions about refund, I request you to contact us our support team with the details for further assistance. Here's a link to our Contact Us page:

********************************************************************

I hope this helps. Have a great rest of the day.
Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/03/2024

Complaint: 21042753

I am rejecting this response because: I was not refunded the return shipping fee of $60.28 CND as PROMISED by ********. Customers should NOT pay for returning a damaged order.

Sincerely,

**** Blacque
Business Response
Date: 01/08/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I see that you've contacted as you haven't received refund for return shipping charges.
On checking, I see that you were $15.00 return shipping charges on Order#***-3018261-7510662. Order Total: USD 340.86, Total refunded:$355.86.
In this case, I can refund the remaining $31.00 Amazon gift card balance. Please let us know by reply to the email so we can add gift card.
In future, I'd suggest that you please use economical and trackable carrier for your returns.
I hope this helps. We look forward to hearing from you.
Regards,
*******
Amazon.com
*****************************

Customer Answer
Date: 01/08/2024

Complaint: 21042753

I am rejecting this response because: I live in ****** and a gift card does nothing for me on Amazon.com. I am not spending anymore of my hard earned money on their site only to receive headaches and TERRIBLE customer service.
Refund the remainder of the return shipping fee back to my credit card. Also, as a customer service representative, the attitude is not needed nor warranted. I used **************** to return the iorder which was trackable.

Sincerely,

**** Blacque
Business Response
Date: 01/11/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
I understand that you'd like the remaining amount be refunded back to your card. Unfortunately that is not possible.
I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.We appreciate your business and hope to have the opportunity to serve you again in the future.
Thank you for your understanding. We hope to see you again soon.
Regards,
*******
Amazon.com
*****************************

Customer Answer
Date: 01/11/2024

Complaint: 21042753

I am rejecting this response because: Amazon is refusing to refund the money I paid the return a damaged order. They promised that I would receive it, however they lied.

Sincerely,

****************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 3, 2023 TOTAL $47.46 SHIP TO ************************* ORDER # ***-1885904-8544205 View order details View invoice Return complete Your return is complete. Your refund has been issued. When will I get my refund? Amazon eero mesh WiFi router THIS is the information on the order I am complaining about. I have waited MONTHS!!!! For a check that NEVER comes. I have been told **** days, nothing. I called again, 4-6 weeks. I called again, 4-6 weeks... NEVER received it, was never issued, you will receive it shortly. I put it as high priority. And yet... NOTHING. $47.46. What is the ******* problem???? Please, DO NOT HAVE AMAZON CONTACT ME, I will loose my cool. Just get me my money in the form of a check. I had to cancel the debit card I originally paid it with. My option was a check or apply to a gift card for AMAZON. I wanted a check. What is the problem???? Thank you! *************************
Business Response
Date: 12/27/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Amazon eero mesh WiFi router.

Upon checking I see that the refund of $47.46 was issued on September 19, 2023 to your original payment method, however the refund was declined by your card issuer.

The check request can take 2-4 weeks or more to be processed and delivered to your address. As an alternative option I will issue the refund of $47.46 to your gift card balance.

Please let us know if you would like us to proceed with the gift card to your Amazon account.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a car seat to Amazon and they confirmed they received my return but will not provide me the refund until I give them my ID. I dont feel comfortable sharing personal information. They advertise free returns
Business Response
Date: 12/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-1615764-9637019 regarding refund for the item.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me and is now requesting the utmost private information from me to issue a refund of an unused IRIS USA Top Entry Cat Litter Box. I returned the item as the cat I thought I was going to get unfortunately passed away. I returned the item on December 1, 2023 and was told on December 20th I would be issued a refund. When I checked today it changed to December 23rd. I contacted costumer service and they stated that due to abnormal activity in order to obtain my refund I needed to provide copies of my private information. How do you keep a product and the consumers money? I would understand if someone sent back a used box but that is not the case?
Customer Answer
Date: 01/03/2024
Order date
Nov 26, 2023
Order #
114-0888145-0020226
Order total
$33.90 (1 item)
Business Response
Date: 01/03/2024
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-0888145-0020226 regarding refund for the item.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/04/2024
I provided tracking information that has shown the item has made its way back to the warehouse and that the item that was returned has been received yet my refund is still being held until I provide proof of ID why ?
Initial Complaint
Date:12/21/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to Amazon to process a return/refund on order 111-6834820-9389869 and they are now requiring ID documentation to process a refund. No other business requires this for a refund and at this point they are wasting time and attempting to delay the process. Theres no reason a return should be suspicious if the refund is just going back to the original payment method. Please assist me cause requiring personal information is ridicidulous. My return request complies by all return guidelines and there should be know review to determine the possibility of a refund. This is absurd.
Business Response
Date: 12/23/2023
Hello Oscar,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "2023 Panini NFL Donruss Football Blaster Trading Cards" that was purchased on our website.

I understand that you wish to get refund on the return of the above items. Usually once the item is returned, it may take up to 14 to 30 days for our returns center to process the returns and issue refund.

However, upon reviewing, I also see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on December 21, 2023 at 11:35 AM (PST)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The product was picked up by *** and received by Amazon. Refund was to be processed by today and they are asking for my ID and more documents to in order for me to receive a refund.
Business Response
Date: 12/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-5495222-4166657 regarding the refund for the item you returned.

Based on order details, the concern team requested you to share information so that they can investigate and help you with further details.

In this case we don't have option to take action as it can only be done by concern team.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************.
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a garmin 830 by computer on november 24th 2023. Total price was $290.91. I Uploaded confirmation emails proving the item was dropped off. After numerous contacts with customer service getting a different answer and run around each time. The end result they tell me is that the refund is delayed and they do not know where the item is. The item was dropped off on december 2nd which I have confirmation proof of. If they have truly lost the item does not seem fair to penalize the customer by not giving the refund back.Thank you for your time.
Business Response
Date: 12/30/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6483914-3386610 regarding refund for the item.

Based on order details, I see that refund of $290.91 is processed to your account in the form of gift card on Saturday, December 23, 2023.

The current gift card balance on your account is of $235.01 which you can use it as payment method for your upcoming orders.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/08/2024
Amazon did get back to me within 48 hours after you contactedthem.. I received my refund in the form of a gift card which i'm o k with. It's amazing all the contact that I made with them only to be ignored and given the run around. With your guys's help I got the whole thing taken care within less than a week. I would have to say it was extremely effective. Thanks again for all your help and happy new year to everyone.
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had numerous of my deliveries purposefully delivered to the wrong address and my orders not fulfilled appropriately. I have had to carry extremely heavy packages over 100+ yards to my correct address I am a young woman with no help around. I have reached out the customer service team 15+ times who alleged they report the issue however nothing has been resolved. The driver continues to post picture that he leaves at a front door that is not mine and my directions clearly indicate they need to leave at the garage as my apartment is above the garage. They continue to leave packages at #** NOT #**A. I have been blamed for "having a difficult address" or told "make a new address/go to our delivery pickup stations". These are not options for me as I work two jobs as a single mother. I have reached out to the chat numerous times to no avail and there is extensive communication back and forth that has proved useless. Customer ******************** continues to lie stating they filed a form/report/contacted the supervisor and NOTHING gets fixed. I'd like the company to compensate me for delivering my won packages and I would like a year free of prime as well as full and/or partial refund on EVERY PACKAGE marked as incorrect delivery due to the continued failure on their end and my continued attempts at resolving this issue at the lowest level possible.
Business Response
Date: 12/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your recent order deliveries.

In order to take action I request you to help us with the complete order details on which you faced the issue .

Once we receive the complete information our concern team will work on it so that such issues won't get repeated.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/28/2023

Complaint: 21042280

I am rejecting this response because:

I have provided numerus details on the inaccurate deliveries I have called and chatted numerous times with their response team and indicated on my deliveries that it was improperly delivered

Sincerely,

***************************
Customer Answer
Date: 01/04/2024
ORDER # 112-6553044-7865064, ORDER # 111-0147285-5421035, ORDER # 112-2013610-7373813, ORDER # 111-4276886-6648214, ORDER # 114-6052542-2212260, ORDER # 111-7273871-4456264, ORDER # 111-2285839-9741821, ORDER # 111-5806920-9652215, ORDER # 112-3485246-9313833, ORDER # 111-9581633-6445838, ORDER # 114-6897308-9166602, These are only some of the orders - if you look back into my amazon account there has been numerous more incorrect deliveries and numerous attempts to deal with a representative through the chat
Business Response
Date: 01/10/2024
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your recent order deliveries.

Im sorry to hear about your poor delivery experience, and I appreciate you making us aware of it. At Amazon, we pride ourselves in being the worlds most customer-centric company.

Regrettably, the delivery partner couldnt meet our high standards in this instance. We expect delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriously.

Im personally collaborating with the team at your local station to investigate this matter further and take the appropriate actions.

I have also added your permanent delivery instructions to your account in our GPS instructing Amazon drivers to deliver to the garage behind the front house only.

I know that no amount of money can make up for this poor experience, but I've applied a $125.00 Amazon.com Gift Card directly to your Amazon.com account for use on your next purchase.

I hope you'll both accept this as a gesture of goodwill for this poor experience. You can view your balance and usage history in Your Account here:

*************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************.

Customer Answer
Date: 01/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. order#***-8656928-0602612 , date: 11/24/2023 2. I purchased this apple gift card, but somehow the receiver email address is incorrect. 3. I contact Amazon customer service to make correction at 11/29/2023. They told me over the phone that there could be system issue so they can't resend the gift card to correct email address. But *the gift has not been used and will not be used by other people*, so they suggest me to wait few days and contact Amazon again to resend. 4. I contact Amazon customer service at 12/11/2023 for the same issue, they told me to wait and someoen will contact me with email. I got a email but the instruction from the mail does not work.5. I contact Amazon customer 12/18/2023 for the same issue. Now customer service told me the gfit card is redeemed and can't be refunded. They apologized for whatever first customer service did, but do not want to refund me the gift card. I think if the first customer service can tell me the problem and fix that, I could save the loss. Here I'm asking Amazon to fix that by refund me the $100 value of the gift card.
Business Response
Date: 12/23/2023
Hello *******************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I apologize for all the trouble you've had with regards to gift card order#***-8656928-0602612.
I'm sorry to inform you that we're unable to assist as gift card is already redeemed and used. In this case, you're welcome to dispute the charges with bank.
However, we won't be able to provide any further information apart from this.
We appreciate your understanding and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 12/23/2023

Complaint: 21042181

I am rejecting this response because:
At November 2023, Amazon customer service could help me to change and resend the gift card, but they didnt. Instead, they told me to wait and the gift card wont be redeemed. So the Amazon customer service caused my loss.

Sincerely,

*******************

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