Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,587 total complaints in the last 3 years.
22,052 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a purchase from Amazon (dji drone $1058) well within the return window and it was received by Amazon on 12/20/23. The merchandise was unopened and in original packaging. When I reached out to Amazon about my refund. They shared that due to abnormal activity which they werent able to clarify further what the mean by that they need me to upload a government issued identification. I dont feel comfortable sharing personal information on the internet. And I dont feel comfortable uploaded my ID on the link they sent me. There hasnt been any purchases on my account over the last 12 months so Im puzzled what abnormal activity Amazon is referring to.
Business Response
Date: 01/12/2024
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We have requested a refund for USD ******* to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.
We appreciate your cooperation in resolving this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 01/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon ORDER # ***-4298790-7067431 Transaction Date: 11/17/2023 Order Details:1 - Women's fashion cropped bomber jacket Priced:$30.59 Tax: $2.69 TOTAL: $33.28 *** RETURN LABEL TRACKING NUMBER: 1Z4449569000390009 1 - Women's half zip sweathsirt Pricede:$32.29 Tax: $2.84 TOTAL: $35.13 *** RETURN LABEL TRACKING NUMBER: 1Z4449569000388192 I returned these items over a month ago. The tracking number for these items shows them as being delivered back to Amazon, however, I was never issued my refund. I reached out to Amazon about the issue and they stated that they couldn't "investigate" the refund without me sending them extremely private personal information. I tried multiple times with multiple different customer service agents to get this resolved and they haven't refunded me any money and are still requesting my very personal information. I was told that I will not get my refund without sending them said private information. It seems highly suspicious, unnecessary, and I feel like they've stolen my money from me.
Business Response
Date: 12/23/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to refund for the items returned from order #***-4298790-7067431.
I understand that our concerned team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******
Amazon.com
*****************************
Customer Answer
Date: 12/23/2023

Complaint: 21043089

I am rejecting this response because:
I returned the items. The tracking information shows the items as being delivered back to Amazon. They were received by Amazon nearly a month ago. I am not giving Amazon my highly personal information just to get the refund that I am owed.
Please refund me for these items that I have returned back to your company.

Sincerely,

*******************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on December 12th for two piece pot set I received it on December 17th broken into pieces in which I sent pictures of and all I'm getting is the runaround for my refund back
Business Response
Date: 12/23/2023
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know about the trouble you're having regarding refund for the damaged two piece pot set.
On checking, I see that the concerned team has requested for ID proof and I see that you've already submitted the proof as ************ will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
Hence, I request that you please contact our support team after 3 business days for an update.
We appreciate your patience and understanding and looking forward to hearing from you.

I hope this helps. Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.
Regards,
*******
Amazon.com
***********************************
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a kindle $169.99 in July 11th. A month later I had issues with the kindle where the store would no longer work. I chatted with support and they sent out a replacement of the kindle where the same issue persisted so a case/ticket number was created V989609749 I reached out via chat on numerous times probably totaling now over ***** hours of communication. Id reached out for help through ******** now X, and even posted a TikTok about the issue. No one ever would reach out regarding the ticket. I would be told it was still being worked or that it was closed yet not resolved. On dec 5 I reached out again where an agent told me hed credit me $140.97. Partially because I couldnt use kindle unlimited as the store didnt work and the rest for inconvenience. I chatted with them again today because the credit wasnt showing. An agent indicated it was issued to a **** but it wasnt a **** j had on my account. I never received the email indicating a credit was issued. I spoke to someone today who agreed to issue ****** but couldnt due the difference. At this point I shouldnt have to pay for a device that isnt working. Every time I talk to An agent I am passed around and it takes over an hour each time. The ticket was last updated in sept.
Business Response
Date: 12/31/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've checked your account and see that we've refunded the amount originally charged to your credit card for your device, $86.45. You do not receive a refund for any promotional discounts or coupons that were applied to an order. I'm sorry for any misunderstanding. I have also confirmed we've issued three refunds for $11.99 each, for the three Kindle Unlimited charges on your account. We will not be able to offer any further refunds.

In order to help identify a solution, I would like to get some additional information concerning this issue. If you wouldnt mind, please reply directly to this email with the following:

Are you unable to access the Kindle store only on one kindle device?
Did the book purchases work on Android/iOS or other Kindle devices using the same account?
Are you able to navigate through only via chrome > Store?
Are you able to purchase the book through home cards?
In order to better understand and investigate the issue you are experiencing, we will need to collect diagnostic information and data that is stored on your device so our technical team can analyze the information and better understand what may be causing your issue. Use following steps:

1. Tap the Search icon (magnifying glass) from the home screen.
2. Type ";dm" (without quotation marks) into the search field.
3. Tap the arrow to the right of the search field.
4. Connect your Kindle to your computer using the *** cable. Your Kindle appears in the same location on your computer that external *** drives appear.
5. Open the Kindle folder (titled "Kindle") on your computer, and then open the "documents" folder.
6. Drag and drop each of the following files to your desktop:
all_wpa_supplicant_logs
all_system_logs_as_of
all_netlog_logs_as_of
wininfo_logs_as_of
7. Reply to this email and include the logs as an attachment.
The total size of the attachments shouldnt exceed 6 MB. Send a separate email for each log file if the total size exceeds 6 MB.

If you have any questions, please feel free to reply to this e-mail.

Thanks for choosing Amazon.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Dyson vacuum cleaner received it on December 11. Returned it back to them on December 11 through *** confirmed that they received it on December 13. Today is December 21 and they have not refunded my money yet.Im getting the runaround to get my refund theyre asking me for IDs and Im wondering why?
Business Response
Date: 12/22/2023
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see that you've contacted as you weren't refunded for the "Dyson V11 Extra Cordless Vacuum Cleaner - Nickel/Red, Large" returned. I'm sorry for the trouble you've had in getting this resolved.
I understand that our concerned team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. Please rest assured that any information you provided is handled according to our Privacy policy.

Further, on checking, I see a refund for $459.01 is processed on December 21, 2023 to the payment method used on the order. You'll see the refund on your credit card statement in the next 3-5 business days.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

I hope this helps.

Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com
Customer Answer
Date: 12/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased items on Amazon.com . I returned several items at a *** store , these items all were scanned back for return . These items were ALL received back in the same shape they were delivered unoped , un used . The gaming headset was received damaged . Three items returned: Sprint Riding Free $4.99 w/o tax, Fast Forward Nightmare $18.95 w/o tax, BINNUNE Gaming Headset received damaged also returned and also received back at amazon $25.43 w/o tax. Was in chat on 12/20/2023 where a supervisor *** refused to return my money even though they received the items , told me company policy. what company policy they were all ordered within the time frame and returned , Same item returned and you refuse to refund my money ? All items were in the time frame to be returned all purchases made in December of 2023 all were returnable .
Business Response
Date: 12/26/2023
Hello ****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand that you are concerned about refunds for returned products from 113-4009353-874****, 113-0125740-027**** and 111-4791512-420****.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please submit your ID in the link sent to your registered email address on December 23, 2023 for orders ****, *************************************************************** place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

As for **** I see refund of $24.80 was processed to your MasterCard on December 23, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

***********************************************************************************

Your return shipment is free of charge in some cases. If you return an item using the return label provided in the ************** and the reason for return isn't a result of an Amazon.com error, the cost of return shipping will be deducted from your refund.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/27/2023

Complaint: 21042908

I am rejecting this response because: ID has been sent . Now the excuse from Amazon is waiting on results from Investigation. So, not only did you keep the returns , you kept my money !!! That is stealing from customer's. When my ********************** membership is up the end of this month I am closing out my account with you !!!! You refuse to ****** the items that were returned to you , refuse to refund my money . There is no suspicious activity on my account , I do not deal with companies that steal !!!!! I have emails stating you have my ID , VERY VERY SHADY COMPANY !!!!!!! Your lose here , you just lost a very very good paying customer a long time customer and the write up I will post after this experience . I'm done wasting my time I do not like thieves !!! You refuse to refund my money for items returned , received back . SCAMMERS !!!

Sincerely,

*************************
Business Response
Date: 01/04/2024
Hello ****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

**********************************;
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This year especially has been bad with Amazon.com with fees and shipping. Mostly unauthorized fees for ****** and ******. Amazon.com keeps pushing me to sell in these markets and we cant even ship there via *** or ******
Business Response
Date: 12/23/2023
We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.
Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One 12/8 I place a order of $328.06 shipment number 111-1399147-2778633 and was advised my items would ship on or before 12/21. On 12/18 I went to Amazon to check where my items were only to find out they all had not shipped and they had a later estimated delivery date after Christmas and no contact to me had been made! I did a customer service chat and spoke with ******* who advised me later on in our chat that my items would come to me between 12/21-12/24. Two days 12/20 later I finally received a notice telling me that my items were shipping late and may not be in till 12/27 I contacted Amazon who told me the same thing when I just chat with Amazon 2 days prior telling me it would be in before. I then spoke to ***** who stated she was a manager and said she would check with *** to see where my items were she connected me to them and asked ***** after our 30min conversation not to hang up-to which she did. *** stated they haven't even received a package from Amazon yet therfore there is nothing they can do. I once again on 12/20 called back Amazon and asked for a supervisor right away his name was ********** he said Emmis for short after that 30 min conversation he told me that my items would be there 12/24 or before and that he had put the ticket in and that 2 items were actually supposed to arrive that day 12/20. Here it is 12/21 no items delivered to me half are not even shipped yet 4 days till Christmas an no toys yet for my kids. So I call Amazon back and speak with another supervisor ****, who was no help at all and said the date was looking to be 12/27, after Christmas. After no answers and horrible service and unable to get any help from corporate number I call Amazon again and speak with **** who tells me it's looking like it will be 12/27 when I was just advised by a supervisor yesterday that it would be here before Christmas. She said that some of the items are out of stock and that's why they were holding off shipping the rest. 1. Don't sale something this close to Christmas and guarantee you can get it there by 12/21 if you can't 2. Ship the freaking item seperate so I can at least have the other stuff for my kids! 3. Don't have 2 Amazon people promise me that my items will be here when they will not! So after my again no help from **** I am advised she will not sugar coat things for me and that I will receive a email later stating whether I can get my items before Christmas or not??? Like really. Amazon you used to be great but now your customer service is pathetic, you can't get your stuff together, and your so money hungry in the end I will only hurt you and you will loose more people. I will be going to the BBB after this, my family, and social media to try and save people from going through this. I spent $328 for you all to ship my stuff to me 3 weeks later when you promised sooner and for me to get the back and forth. Thank you Amazon for making my Christmas more stressful then in needs to be and leaving me to wonder what I will do for my kids in enough time.
Business Response
Date: 12/23/2023
Hello Brooklyn,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I understand you're concerned about the delay with the delivery of one of your shipment. I apologize for the inconvenience that you've experienced in this case.
I've tried to split the items into different shipments, however I was unable to do so. In this case, I'd suggest that you please reorder the items which are available with standard shipping and get back when they are delivered so we can refund the shipping charges and you can refuse the delivery of this order when it arrives. Please make sure to order items which are fulfilled/sold by Amazon as for items placed with seller, we do not have the option to refund.
I appreciate your understanding with this limitation and hope to seeing you soon.
Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.
Regards,
*******
Amazon.com
***********************************
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a winter jacket on Saturday 12/16/2023 and did not realize it was from out of ******* so I immediately contacted Amazon 45 minutes later when I realized the jacket was coming from ***** and told them I wanted to cancel the the purchase and get my money refunded. I spoke to a total of 4 different representatives that told me the order had been cancelled and my money had been refunded and I would receive it by 12/21/2023 and the money never showed up and when I ask for a callback from Amazon this evening I was told all representatives lied to me and the order was not cancelled or refunded and that I had to go through this big long process and they were not willing to issue me a gift card even though the people that work for them all knowingly lied about the whole transaction and they had copies of the chat sessions right in front of them and read back to me the lies that I was told. So now it is 4 days before Christmas and I dont have my refund and will not have my money to make another purchase and the reps I just spoke with on the phone acted like they just flat didnt care. I also told them I would be filing a BBB complaint and they said that was fine. So so much for Amazons customer service they **** and just want to take your money not make things right or they would have issued me the 33 dollars I was out and their reps lied to me over. But they just dont care
Business Response
Date: 12/23/2023
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry for the trouble you've had with regards to Order#***-3813258-3470625.

On checking, I see that a refund for $31.48 is being processed and you'll should see the refund on your credit card statement in the next 3-5 business days.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

I hope this helps.

Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Customer Answer
Date: 12/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your help Im sorry it had to come to this to get a simple solution.

Sincerely,

*******************************
Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original order placed Nov. 26th, 2023 Order #***-9364189-3733809 Chicology cordless cellular shades (72"W x 48" L) for ~$48 After multiple phone conversations Amazon cancelled the order and re-ordered the same item on December 11, 2023 Order #***-1432900-3601046 for ~$63 Another phone call was made when the item did not ship after several days **************** told me they would be in touch within 48 hours with an update via email Today, Dec. 21, still no update, but I checked the order and it was gone out of my account ********************** cancelled it without contacting me, without giving a reason I believe it is because the item price has gone up since the original order was placed (during Black Friday deals)
Business Response
Date: 12/23/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know both your orders were cancelled.
I've reviewed the details and see that our internal team has already sent the correspondence on the issue.Please note that we are not able to take additional actions, including overriding their decisions for next steps.Ive pasted their response below for your convenience:
---------
Hello *******,

Thank you for taking the time out of your busy schedule to contact Amazon.com.

It was a great pleasure that I was able to assist you with the query in reference to order ID: ******************* and 111-1432900-3601046

I am sorry that the orders were cancelled.

As discussed, please place the new order and it must be the exact same item, that is sold and shipped by Amazon.com. If you choose to, the new order can be a different color since this color kept getting cancelled

Please contact us once the order has been delivered and request to be transferred to the Pricing team. We will issue the difference in price.

Secondly,

Please note that we have issued $15.00 promotional credit to your Amazon.com account.

The promotional credit will apply to any order that is sold and shipped by Amazon.com. You will be able to see the credit when checking out of your cart.

I hope I was able to effectively assist you to get further clarity on this situation today and answer all of your questions.

Thank you for reaching out to us and have a wonderful day.

Best Regards,
Zolelwa
--------------
Please reorder and contact support team once its delivered so they can contact pricing team and they will issue the difference in price.
We won't be able to provide any further information apart from this.

We appreciate your understanding and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.