Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,560 total complaints in the last 3 years.
22,041 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife purchased an item from Amazon that was 169$. It was a hover board and scooter, when purchased it said it would be Delivered before Christmas well 2 days after the order was placed the delivery date changed and my wife spent hrs on the phone trying to talk to some one to cancel the order and asking for a refund.. the order was at the *** store and was able to be canceled.. were were told a refund would be issued once they receive the item back at their warehouse we the order was back at *************** days ago.. and we are being rudely hung up on told Amazon cant do anything about it .. not transferring us to supervisors and now there is a delivery date for the 27th of December again.. and one part says its delivered on the 19th.. we just want our money back.. there is also a tire that was231$ I had purchased for my car and they sent me one that was nothing like I ordered not even close to the radius I ordered let alone the name brand I paid for
Business Response
Date: 12/24/2023
Hello,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I've researched and see that hover board and scooter were successfully delivered to your given address on December 22. I can also confirm that the replacement was created for Tyre and it was delivered successfully on December 21.

If in case you'd like to return any items from your account, please visit the link:

**********************************************************

Thanks for your understanding.
Customer Answer
Date: 12/25/2023

Complaint: 21044099

I am rejecting this response because: the second tire was still the wrong tire and was returned again I have photos of what was received and what I paid to receive.. the ever cross 6.5 hover board was never delivered and we still have not gotten our refund and that was December 19th it was canceled you have the product and are saying it was delivered please look further into that matter ** it was 169$ and I have no product or my money thank you for your response but please look into the matters before you promptly respond

Sincerely,

***********************
Initial Complaint
Date:12/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been double billing me for Kindle Unlimited while I was a Prime member. I called them to dispute this practice and they only refunded 3 months of double charges. This has apparently been happening since July of 2018.
Business Response
Date: 12/23/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

First, I would like to apologize that you were being charged for the Kindle Unlimited service.

Upon checking on your account, we noticed that **************** did a refund, so we went ahead and issued another refund of 11 charges for a total of $119.89 back to the original payment method/s. This refund should be processed within 3-5 business days and will appear as a credit on your next billing statement.

If you'd like to reactivate your Kindle Unlimited subscription at a later date, please visit:

**********************************************.

Please keep in mind that digital charges are non-refundable, and this is the max ****** of refunds for Kindle Unlimited that we can issue on your account. To learn more about digital charges, please visit:

******************************************************************************************************************************************************************************************

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For my Amazon order 112-7672677-9996214 It did not truly shipped but just label created. I contacted them many times to correctly ****** the item for 2 weeks. In the first week, they promised me they will ****** the scooter and compensate me 10% of the price of the scooter I ordered. But ************* status remains label created, they refuse the compensation and refuse to ******
Business Response
Date: 12/23/2023
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that a refund has already been processed for the order and it should reflect into your account within 3-5 business days from now.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023

Complaint: 21044021

I am rejecting this response because:
First of all, I did not asking a refund for the scooter. I am asking a replacement. However, your system automatically refunded me. From the chat history with your assistance, he promised me a reshipment and compensation, I did not receive any of that, and I no longer have the deal that I purchased the scooter. You can cancel the refund and send me the new scooter.
Sincerely,

************
Business Response
Date: 01/04/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing here refund is the best and the ideal option available as a resolution for the order and there is no replacement option available.

I can see that a refund has already been processed for the order and it should reflect into your account within 3-5 business days from now.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Requesting you to understand our limitations here.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 cell phones in November 27, 2023. They did not work as advertised and they were returned through Amazon for a full refund of $1182.60. Amazon received the 2 cell phones back and sent me a confirmation on December 12, 2023. Amazon stated my refund was issued on December 13, 2023. It was not refunded my bank account shows clearly no deposit from Amazon. I contacted customer service and they tried to convince me to take an exchange instead. I said no, I want my money. So on Amazon's site it shows my money was returned and it wasn't. Amazon acknowledges this, and then Amazon tells me it will be refunded some time in the future but they can't send it back to my account. Then I'm told it's a high dollar amount so they can't send it now. I demand a manager get on the phone and that I want this in writing, I'm told they can't send anything to me in writing. After 42 minutes on the call they pull someone else on the phone that says shes a manager again telling me they can't send anything in writing to me but they are going to send a check in the mail that will show up some time next month, they know it will take 8 to 10 days to process! Then I'm told around 1 month. Amazon's policy once they receive their item back they immediately issue a return. They have their product, they did not send back my money. Order Number is Order ID: *******************. Product is 2 x ************* Armor 18T 5G Rugged Phone, Thermal Imaging Camera 108MP Main Camera, 17GB+256GB MTK Dimensity 900, 9600mAh QI 15W Wireless Charging, ****" FHD+ Corning Gorilla Screen, Android 12. Refund total: $1182.60. I want my $1182.60
Business Response
Date: 12/30/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

Upon reviewing your Order, I see that our team has shared an E-Mail Requesting more information on Friday, December 22, 2023 at 4:15 AM (PST)

Generally, A check will be processed within 4 weeks and it typically takes **** business days to be delivered.

Please confirm to that E-Mail if an Amazon Gift card balance or a Check is requested for as a refund method on your Order.

Thanks for your understanding. We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 01/29/2024
Hello it is now 01-29-2024.
I have contacted Amazon on this a couple of times already and they have not resolved this issue.
There is no email from them as ***** has written.
I'm not looking for a Amazon Gift Card, they know already I want my money back and already confirmed that they are
to send me a check since they refuse the return the money to the credit card I have on file with them.
When contacting Amazon and stating that it is now far past the time that I was told that a check would be issued on this, they
told me it would take a lot longer and then hung up on me. I want my money back or I'm handing this off to a lawyer.
Customer Answer
Date: 02/16/2024
As you can see it has been two more weeks since this complaint was re-opened and Amazon has not reached out to you or to me. Amazon received merchandise back and agreed that my money will be returned to me, they still have not done so, and we are now on 2 months.
Business Response
Date: 02/27/2024
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive your check refund.

Upon reviewing, I see that our team has shared a Touchstone link to update your payment details, please review your E-Mail.

E-Mail shared from our end on Tuesday, February 27, 2024 at 6:55 PM (PST)

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 03/10/2024
I filled out the Touchstone link and still nothing has happened. I received no response from Amazon after that link was sent it has now been over a week on that part. It looks like the
link will allow a direct check payment, however no such transaction has taken place. Today is March 10, 2024.
I'm not sure what is going on at this point as Amazon has not responded to my last email requesting information regarding what is now happening with this refund.
The Touchstone link itself was successfully filled out according to the Touchstone application. DCU my Bank has also confirmed there has been no activity regarding
any refund from Amazon, or any attempt from Amazon to contact DCU, either directly or VIA this Touchstone application.
Not sure what Amazon is doing at this point, however I am still waiting on my refund.
Business Response
Date: 04/27/2024

Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

Upon reviewing, I see that we previously requested to update the detils.

In order to proceed further with a check request, we request you to please help us with a screenshot of your full name & address (including postal code) where the check is to be sent.

We look forward to seeing you again soon.

Best regards,
*****
Amazon.com
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon listed a ebike for $245.01 Order number Order# ***-6745923-3673839 I bought the bike on December 10 2023. They said it would be shipped and we would receive it on Dec 18th. Then they sent an email saying running late and would get it by dec.21. We never got the bike and they issued me a refund without contacting me. I don't want the refund I want the bike. They made a false advertisement on the bike for the price and will not honor the price. They said I could rebuy the bike at over $300 more if I wanted it. This is not right and is a scam. They blame the 3rd party seller for this but as we all know it is listed on Amazon's site by Amazon so this would be them at fault. I have nothing to do with the 3rd party. I told Amazon that they could cover the extra money for false advertisement and they said no. If they don't step up and do the right thing I will be filing a civil suit for false advertisement. You can't mislead people only to upcharge them later. If this is a scam seller you should not have them on your site. I am fine with another bike with the same specks sent to me for the same amount, which there are several but at a higher cost.
Business Response
Date: 12/23/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I can confirm that the refund has been issued on Thursday, December 21, 2023 at 6:21 AM (PST)
Refund amount : $245.01

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/23/2023

Complaint: 21043813

I am rejecting this response because:
I want the bike at that price not a refund. You advertise that bike at a super low price and not you are backing out of that deal we made when I purchased it from you. That is considered false advertising if you will not honor that deal. I want the bike or similar at that price. You should eat the extra cost if buying that same bike since the price went up over $300. Honor the price for the ***********.
Sincerely,

***********************
Business Response
Date: 12/31/2023
Hello,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing, I see that the item is available for $409.99 from a different seller.

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:

************************************************************************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 01/01/2024

Complaint: 21043813

I am rejecting this response because:
We bought the item on you site and your listing for $228.98 and you did not honor that price. That is false advertising if you can not fulfill your contract with us. You refunded our money without asking us only after you realize or someone that the price was to good to be true. We would be happy to purchase the other bike at the price you contracted us with but not going to give you anymore money for something we already agreed on. I have read other sites online that you have done this to them as well on this item. Might be the only wat to resole this is in a civil suite for false advertising if you do not want to work this out.
Sincerely,

***********************
Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 30, 2023 I received my which Amazon order which consisted of a hemoglobin test meter from Amazon. In the same order I received Accu-Answer hemoglobin test strips. The order no. is Order # ***-8816404-6659427 dated August 28, 2023. I placed a "return" of the product because you need 2 people to use this item which is not disclosed in the description shown on Amazon's site. The item was to be picked up by Amazon's driver, i.e. **** I paid a $7.99 fee for it to be picked up at my residence. It was not picked up and after a week, I called Amazon again and they put out another pick up call/tag in which I had to pay the $7.99 pick up fee again and which again was never picked up. I am out $153.19 for something I cannot even used. I have been going back and forth with Amazon and they still have NOT made good on this transaction. I tried to go to *** but they said they cannot send it back to the seller because once again there was no pick up call/tag the 2nd and 3rd times I tried to resolve this matter.
Business Response
Date: 12/25/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding return issue for the Order ID: *******************.

I apologize for the inconvenience.

I've checked and see that there is no return update on the order.

However, I can make an exception and issue a refund for the order through the gift card balance as there is no direct option to refund the amount to the original payment method.

Please confirm and I'll get this done.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 03/16/2024
I purchased a hemoglobin test kit and additional test strips. I contacted both Amazon and the seller and have gotten absolutely nowhere with either company. I previously filed a complaint with BBB but I never heard from them either. This testing kit is one of the most ridiculous kits, as it requires two people to even use it. I do not have someone who can help me with this so I wanted to return it but as indicated above nobody would get back to me!!!
Business Response
Date: 03/19/2024
Hello ***********************,

I'm Arun from Amazon.com.

I've checked and see that I've already refunded the account $148.71 for the Order ID: ******************* to gift card balance on your Amazon account and the balance was used to place different orders.

You can view your balance and usage history in Your Account here:

*************************************************

Regards,

Arun
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a bunch of computer tech stuff earlier in OCTOBER. My card I bought said items with went missing so I ended it before the refund could be issued. I have been trying to get the money refunded back my a different card for 1.5 MONTHS. Eventually I gave in because I didn't want to wait 6 weeks for a check so I am opting to get my money back to my Amazon gift card balance. I have talked to multiple Amazon sales reps telling me to reference back to an old email. No response. I called again and they forced me to upload my **. No response. I am missing on the full amount of 3 returns to added to my gift card balance on my account. ********************** has had more than the 72 hours to respond in the time they said they would and nothing. The ** request email even told me I HAD to wait 3 days before contacting again, almost like they hope I forget. I want them to refund these 3 refunds that you can clearly see have no been issued back to my amazon account. It has been well over a month and everytime I call amazon they tell me to reference back to an email that no one responds to. Please help me. Dealing with amazon has never been this difficult.
Business Response
Date: 12/23/2023
Hello Harley,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "Cooler Master MasterFans" that was purchased on our website.

I understand that you wish to get refund on the return of the above item

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on December 16, 2023 at 9:54 AM (PST)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gift for a family member on 12/10. I requested that the package be delivered on 12/17, despite options to be delivered sooner. Amazon claims that the package is lost in their own distribution center. After seven calls. With customer support, I was given an incorrect number to call twice and was hung up on after talking to the seventh representative I dont want a refund. I want the item delivered prior to 12/24
Customer Answer
Date: 12/22/2023
Since there is absolutely no recourse, I requested a refund.
Business Response
Date: 12/25/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I can confirm that the refund has been issued on Sunday, December 24, 2023 at 5:56 AM (PST)
Refund amount : $88.71

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 15 2023 I had made many purchases through amazon. 1 order I had placed was a cat litter box and a graphics card for my computer. ORDER # ***-5003707-0063403. The cat litter box was returned by amazon before it arrived to my home and was refunded and the graphics card (MSI Gaming GeForce GT 710) never arrived. A few days after the order was placed I had received notification that the graphics card had arrived but when I went to retrieve that parcel along with several others that had been delivered, it was not there. I contacted amazon and was told to wait until the next day and see if it would be delivered then. I did that, again the next day I received notification that my parcel had been delivered, however again when I went to get it, it was not there. Both items in this particular order never arrived and I had only been refunded for one item. I contacted them regarding this and was told it was delivered. I was told I needed to file a police report. My package was not stolen, it was never delivered. I went around in circles with the representative at amazon who finally said I needed to fill out an affidavit about the missing item and open an investigation. I had just laid my wife, daughter and grand daughter to rest as they had all passed away so the stress just was way to much for me so I let it go. Yesterday I used the last few dollars I had and 2 amazon gift cards to add to my balance to buy a game for my son for Christmas. When I went to buy the game with my balance the option was greyed out. I called amazon and have spent over 4 hours on the phone transferred at least 9 times and was given no resolution other than to purchase something else. I asked for a refund of my reload that and was told it is not an option. A policy was implemented in November of this year that no longer allows the purchase of digital content with amazon gift card balances. I was never notified of this. They changed policy with no notification to the customers. Please Help!
Business Response
Date: 12/24/2023
Hello,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I understand you haven't received the items even the tracking shows delivered. I've checked and see the orders were placed almost 6 months back. In this case, we won't be able to take any action from our end. However, you may dispute the charges with your bank.

Regarding the gift card:

Please request you to confirm the order number or gift card ID so that I can look into this further.

Thanks for your understanding.
Customer Answer
Date: 12/24/2023

Complaint: 21043735

I am rejecting this response because:
There is no order number for gift cards, I did not purchase gift cards, I topped up my gift card balance in order to purchase a game for my son. Amazon without notifying its customers, changed the policy in November 2023 which allowed the purchase of these items but now no longer does. I spent the last 25$ I had *** my son now gets no gift because amazon has decided to not allow me to spend my money on what I choose to spend it on. As for the graphics card, ot was 6 months ago, Amazon basically stole my money *** never sent or delivered the product. It is what it is, the notes have been in my file for months. I was not filing a police report for a package that was never delivered, lying to police is a felony!

Sincerely,

***************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase for a turkey ***** via online on amazon.com; the package arrived damaged (missing a few pieces of the set). I contacted amazon directly for which I was told to return the package for a full refund. I subsequently returned the package only to hear that my refund would be processed in 3-5 days; its been over a month since! When I checked back on the status of the refund in my amazon account, the timeline has changed from December 21st to December 25; before which it was December 13th; all they are doing is keep pushing an imaginary timeline forward without ever giving me back my rightful refund for merchandise that they recieved! All I want is my money back! Can you PLEASE help me correct this awful practice of Amazon! I've attached screenshot pics of the my amazon account showing the changes to the refund timeline for the order (for you review). Thanks for your time and help in the matter.
Business Response
Date: 12/23/2023
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could not locate the order number in the complaint.

Here I request you to please reply to this email with the order number so that I can review this further.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023
Hello,

as requested the order number is:
Order #: 114-1398056-3239430
And as an update- Amazon has AGAIN changed the refund date, further back Ive attached a screenshot of the new timeline they have changed once again.
Thanks for your help.
Business Response
Date: 12/27/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing once the carrier receives your return package, it can take a while to arrive at our **************.

In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation.

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

If you don't hear from our ************** by December 28, 2023, please write back to our customer support team to find out what happened.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/01/2024
Hello,
As you can see from the attached photo- Amazon clearly LIED About a refund by December 28th; it is now January 1st and amazon still has not given me my refund; furthermore they have changed the timeline to reflect a refund date of: NONE! Complete cons! I want my money back! This is so unprofessional. Please help me get my refund.
Business Response
Date: 02/27/2024
Hello,

We have granted the customers request for a refund of USD ****** on January 04, 2024. Kindly request the customer to check their account for the details of this refund.

A refund of USD 90.75 was issued to customer's original mode of payment and USD ***** was issued to their Amazon Gift Card balance as the initial payment made during the purchase was also in the same split manner.

Sincerely,

*****
Amazon.com

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