Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,606 total complaints in the last 3 years.
22,063 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned an amazon item via *** and the item has already been received by amazon (as per the status in my amazon account online). I had been waiting to get my refund, but the refund issued date kept on extending in my account. I then called the amazon customer care, and the representative said there had been an abnormal activity on your account and we need your government issued id to verify and process your refund (it was still not promised that the refund will be issued).On asking about what type of unusual activity was detected, and if there was any such activity then why amazon did not notify me earlier by message or call, and why am I getting this information only now when enquiring about the refund status myself. There was no answer or clarification given to me. I would like to get a full refund of the returned item without sharing my government id, as there had been no unusual activity on my account and it seems to be just a story being given to me (dont know why)Request your kind help in this regard.Regards *********************
Business Response
Date: 12/23/2023
Hello,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

Thanks for your understanding.
Customer Answer
Date: 12/23/2023

Complaint: 21044780

I am rejecting this response because:

Hello Team,
Thanks for your response but again, may I know what was the abnormal activity on my account?
Were there any invalid login attempts? Or any invalid transactions? Or any activity that could be considered as fake on my account? If yes, then why was I not informed of that activity by Amazon earlier via message or email, and was only told by the customer care when I asked for the refund!
I am not asking for any replacement, all I am asking for is the refund of the item that I have already sent and has been received successfully by Amazon.
Sincerely,
*********************
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a Quictent for a total of $170.39 11/22/23 from a seller in Amazon-plus--delivered by Amazon. When opened the box, tent did not look new was an used and damaged item. Amazon send what I needed to returned the Item and said carrier is **** Returned it 12/4/23 *** delivered 12/5/23 at 1:05pm at the Warehouse of Amazon in Ocola FL Tracking # ***************** *** GROUND **** lb Checking my Amazon account ********************** has not registered in my account the returned neither intentions to BE REFUNDED.Call numerous the times and ask questions everyone saying different days to be refunded. Around arounds more around and not a specific answered. Requested to talk to a supervisor talked transferred me again then this person asking for a government ID, driver license. This was suspicious. I can not do that. They were saying suspicious activities in my account which I said, I returned, I requested my refund and I am the only person in my account and all is well. I did buy others things no hold me back that I could not buy. Please, stop what they are doing. I am 72 years old. This is to much for me. I feel abused by them. NEED MY REFUND. HOPE TO HERE FROM YOU. THANK YOU. Blessings!!
Business Response
Date: 12/26/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order.

I've verified that you were requested to provide the details of the ** proof by our Specialist team. The ** is required to validate your account and verify the ownership. Without it, we are unable to proceed further for your reported order.

I request you to please follow the below link to provide the **:

*******************************************************************;

Rest assured that all details provided are secure. You can review our Privacy Notice by clicking on the below:

******************************************************************************************;

After the ** is provided it would take 3 business days for an update. I request you to please contact us through chat or call post this timeline after uploading the ** for further help.

I apologize for the inconvenience this has caused. Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/28/2023
When buying TENT the Amazon employee gives me the options that is better to be delivered by Amazon instead the seller. Seriously, it has proved that they are a big inconvenient because, now the seller do not have any option to help me because was delivered by Amazon. I am not happy with Amazon because TENT was received on the 5th of December no ID was required to returned the tent in the *** Store in *****, ** with Que symbol sent to my Amazon account and no one while buying it were requesting ID, picked up no ID asked was required, now to refund my money into my own CREDIT CARD that is in their files requesting ID. Reading about giving ID is a big risk. They do not need my ID they have the same CREDIT CARD that I paid them. I am not requesting no other way of refund. TO REFUND INTO MY CREDIT CARD THAT IS ON FILE.
BBB I am protecting my ID. I am a very responsible customer and I have done the return as they requested. I have proof of *** they had delivered the Tent. WHY HOLDING $170.39.
I am disappointed and dissatisfied customer. Feeling abused. I need my refund.
Please, BBB help to be refunded they have the merchandise.

Customer Answer
Date: 01/04/2024
The *** carrier, provided me copy of the delivery of the tem.
I have returned 3 items and I was refunded without giving them Driver License ID. They have in file my credit card where they can refund my money which was the same CC which I bought it.
When I noticed that they were giving me arounds arounds when my refund was going to be refunded because it was tooooo many saying different days, I told them that I was going to reported to my CC and she said do not do it. I did not do it at that moment. Hoping it was going to be resolved. BUT NOT REFUND AT ALL.
Waited but now is in the CC hands. They have PROOF of the copy of *** day of delivery to AMAZON.
Waiting to be refunded.
I do not understand or do not know what they said to BBB that you accepted their behavior of not to refund my money back. Very disappointed.
Note: Item sold like new. But it was opened, damage, used. This was the reason I returned it. Remember Amazon delivered to my house, no ID requested, bought it NO ID requested, Went to the store of *** NO ID requested, but for giving my refund ID REQUESTED. Never in the time I have bought or returned anything before NO ID REQUESTED. Three items recently return no ID THEY REFUNDED NO ID REQUESTED.
Initial Complaint
Date:12/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have spent over 5hrs trying to find restitution on 2 separate returns which have been guaranteed by several reps and tonight I have found my end because a supervisor said I have no other options
Business Response
Date: 12/25/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your Order ID ending with ****, I can confirm that the refund has been issued on Thursday, December 21, 2023 at 9:00 PM (PST)
Refund amount : $60.61

You can view details of the completed refund on your Amazon.com account:
*******************************************************************
0702978-730****

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/26/2023

Complaint: 21044665

I am rejecting this response because: They only addressed one order issue and not the second. I have replied directly to Amazon just now and am awaiting their response.

Sincerely,

*********************
Business Response
Date: 01/03/2024
Hello *****,

I'm ********* from Amazon.com writing to you on behalf of *****, who is out of office today.

I reviewed your complaint and apologies for the inconvenience you have experienced with returns.

I see that a refund of $287.84 is processed on Order ID: ******************* and $103.78 is processed on Order ID: *******************

I hope this information helps.

Thank you for being a valuable customer.
Regards,

******************************
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned my items on Amazon a coach bag, black boots and Ugg slippers and all the items were $600 and Amazon is refusing to refund me and requesting private information which Im not comfortable providing. I have been going back and forth with associates who are all giving me different answers and its been over a month and the issue has not been resolved. Please let me know if you have additional questions, thank you.
Business Response
Date: 12/23/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $50 Gap gift card (paid $40 after discount) on Amazon.com on 10/11/23, ORDER # ***-0280113-5571452. Was trying to use it during Thanksgiving shopping but found out there's ZERO balance on the card. Contacted Amazon and was told to contact the merchant since they are just a selling platform, so I contacted Gap and was being informed of potential fraudulent activity and was told to contact Amazon back to get a full refund. I contacted Amazon back, the agent agreed to issue the full refund and told me I'd receive it within 5 business days. I waited almost 4 weeks but no refund. I contacted Amazon again on 12/21/23, spent almost 1hr on the line and told I will be contacted via email by the department that handles such case. Then I received an email that same night from Agent *****, which reads "it may have been used by someone other than the intended recipient. I'm not able to resend the gift card or refund the order." This is ridiculous, Amazon admits there's fraudulent activity which they should be responsible for, however instead customer would accept the loss and they are NOT willing to resolve. I've contacted my credit card company and filled a dispute claim.
Business Response
Date: 12/23/2023
****************,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that our internal team has reviewed this and below is the response from them :

I've researched your Amazon Gift Card and found that it may have been used by someone other than the intended recipient. I'm not able to resend the gift card or refund the order.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
**********************************
Customer Answer
Date: 12/26/2023

Complaint: 21044621

I am rejecting this response because Amazon's reply is simply copy and pasting of what the previous agent sent to me, which in direct translation that Amazon admits the gift card that they sold me was indeed used by someone else, however, they refuse to take any responsibility and issue the refund. I don't understand why they would think it is customer's fault on purchasing a gift card using their platform but ended up with NO balance!

Sincerely,

*************
Initial Complaint
Date:12/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I enrolled in the business program for minorities and was charged for a monthly subscription fee, although I was informed that I would not be charged. In multiple occasions, *** requested a refund; however I have yet to receive my refund.
Business Response
Date: 12/25/2023
We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information
Customer Answer
Date: 12/25/2023
Amazon is engaging in deceptive practices wherein claiming that I am not owed a refund. Amazon enlisted me as a small business minority owner to subscribe to their business platform and ensured me that the monthly fee of $39.99 be waived for such minority businesses. I implore the agent reviewing my complaint to conduct further research before responding. In doing so, they will discover that *** never used the platform and in addition, I am owed a refund under this program enrollment rules. And if I am not refunded, immediately, my complaint will be escalated beyond this platform.
Business Response
Date: 12/27/2023
Greetings from Amazon Services,

Please advise the seller that based on Amazon Seller Monthly Subscription Fee policy, as a one-time exception, a seller is eligible for a refund of up to 3 months if there is no use of their tools and benefits (e.g. no listing).

Upon checking, seller has listed multiple products on their account since the account creation on 03/26/2021. Per policy, sellers with listings are not eligible for Professional selling plan refunds. The subscription fee is charged for the use of tools and benefits. We do not issue refunds based on your sales records.

If seller has questions regarding refund policy please check the Monthly subscription fee Help Page:
*****************************************************************

Thank you for your time.
Customer Answer
Date: 12/27/2023

Complaint: 21044570

I am rejecting this response because:

Amazon is misrepresenting facts and is clueless about the program that I am referring to which qualifies me to not be charged. As a minority business owner, Amazon approached me in December 2022 to enroll in their program. I re-enrolled in this program in Feb./March of 2023. So the notion of stating that I have been a member since 2021 is a fallacy. I cancelled that account and have enrolled again until this year under the guise of this program for minorities. In doing so, they stated that they would issue a monthly credit of $39.99 since they have not, I am legally entitled to a refund of those charges. Amazon should research this information thoroughly before offering baseless responds as I have no issue with pursuing this matter in small claim courts and have evidence of this program enrollment.

Sincerely,

***********************
Customer Answer
Date: 12/27/2023
Please see the attachments. In addition due to the mishandling of my complaint, please provide me with the names of the representatives who responded to my complaint in conjunction with the names of their supervisors and legal mailing address.
Customer Answer
Date: 12/27/2023
Please see the attachments. In addition due to the mishandling of my complaint, please provide me with the names of the representatives who responded to my complaint in conjunction with the names of their supervisors and legal mailing address.
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These items were sent to a completely wrong address. I live in **********, ************** and all my orders have been come here to my residence. The following items totalling $249.45 went to a completely different address in ****** so I was sure of either security issue vs. computer glitch by Amazon. I contacted the computer on 12/15 Friday which took a whole 50 minuets of time and was promised to get refunded for the full amount and the representative said that due to a possible security issue, the team will investigate. Then I got a simple email from Amazon saying that there is no evidence of security breach so no refunds can be made. But I never ever lived in the *************** and the persons who were signed for the shippings were not even me or my correct name! So I called again today 12/21 to find out what's happening, this representative couldn't give me any answers but say that all I can do is to contact and request money from the freight companies who delivered the items! Are you kidding me? The person said that I will be connected to his supervisor but it's been now 1 hour 15 minutes on hold on the phone!!!! Since the female representative said on the 15th that I am going to get refunds, I reordered the very same items and double checked the address this time which I received. Yet I need to get refund for these items that I never received and it's a lot of money that I lost without my own fault and Amazon is not interested in or being responsible for the issue at all. Amazon is having communication issues lately as people are not getting correct items and have security issues... *********** used to be a reliable retail online store but this experience makes me think otherwise...ORDER # ***-0400259-5741804 ORDER # ***-2878564-6053069 ORDER # ***-8120797-8518664
Business Response
Date: 12/23/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the order delivery issue.

Upon checking on the records, I see it was escalated to investigate to see about the issue with the address. We received the results of the investigation and found that there was no suspicious activity on your account and ZERO records of changing the address on your provided order after it was placed on the account.

That means, the same address was selected while placing the order and we delivered at the provided location which was a "Freight forwarders' company" address.

Based on the above results of the investigation, we are unable to refund or replace the items. You may contact that freight company to retrieve the packages and return back to us so that a refund would be issued.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov 1st I requested to return an item on ORDER # ***-5085441-1851427 to amazon. They approved the request. I dropped off the item at the *** store on Nov 27th. Amazon received the return on Nov 30th. To this date Amazon refuses to issue me a refund for the item on ORDER # ***-5085441-1851427. They claim there is abnormal activity on my account and that I need to upload personal information to receive a refund. I have attached the tracking info that proves amazon has approved the return and has received the item. This is actually the second time amazon has done this in the past 4 months to me.
Business Response
Date: 12/26/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding refund for returned item from Order 112-5085441-1851427.

I apologize for the inconvenience that you've experienced in this case.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/27/2023

Complaint: 21044284

I am rejecting this response because: 1 there is no abnormal activity. If there was Amazon would freeze my account and not allow me to buy anything which I have so allowed to buy whatever I want. 2 asking for my ID does not solve any problems considering the money is being put back onto the original payment method.

Sincerely,

*****************************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On oct 21st I requested to return an item on Order# ***-7835415-5498636 to amazon. They approved the request. I dropped off the item at the *** store on October 23. Amazon received the return on October 25th. To this date Amazon refuses to issue me a refund for the item on Order number ***-7835415-5498636. They claim there is abnormal activity on my account and that I need to upload personal information to receive a refund. I have attached the tracking info that proves amazon has approved the return and has received the item.
Business Response
Date: 12/23/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/23/2023
Amazon knows who I am. They know I've been a prime member for 12 years without issue. They don't need me to upload my ID. They aloud me to send back the item then once they received the return they wanted personal information. There is no reason for this since the money is being refunded to the original payment method. If there was any sort of security breach why am I aloud to still purchase and return items form amazon using all the same payment methods? If there was really a security breach my account would be locked. This is fraud and theft that amazon is involved in. I refuse to play this game that amazon is trying to get away with. If I have to I will file a theft case with the *** since this deals with interstate commerce and will seek a lawsuit If my funds are not refunded immediately.
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order and mistakenly sent it to my old address, when I realized what happened I contacted Amazon for assistance but was told to let the items be delivered and I will receive assistance after. Once delivered Amazon then said to obtain a police report I have done so and provided the paperwork and full email and then they said it wasnt real now they saying its not valid when I called the police department and confirmed it was and the email confirms it is and they refused to assist me and treat me like a criminal. And I have a item that was actually stolen they wont assist with as well
Business Response
Date: 12/23/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the order delivery.

I've tried locating the order details using the information you have provided however I could not find it.

I request you to please help us with the order# and the registered email id along with the item name so that I can look into it and help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/23/2023
The account is under Ezili Beauty Boutique the email is ***************************** I included both order numbers and items. The dog crate was stolen and the rest was delivered to the wrong address
Business Response
Date: 12/27/2023
Hello,

Thank you for writing back to us.

I see a full refund has been issued on your account for the reported order on Tuesday, December 26, 2023 at 12:48 PM (PST). The refund of $219.99 will reflect back on your billing statement in 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************

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Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

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