Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,245 total complaints in the last 3 years.
21,800 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a *************** bean roaster on Amazon. Two months exactly after purchase the device failed completely. Contacted the seller through Amazon, was offered a full refund, then the seller ignored me. Contacted Amazon and was told via chat that due to being a long time Prime member they would honor a one time full refund. Amazon instructed me they did not want the item returned. Device has since been thrown away and now Amazon is not honoring the refund offer without me paying a restocking fee or sending item back. I don't have it because Amazon told me they didn't want it! Now I can't get them to resolve the issue as they continuously hang up the phone during customer service calls. Merchants and ********************** should not be allowed to take advantage of consumers in this way. I would have gladly returned the item when I had it if they had just told me it needed to be returned. I have requested a copy of all my chats with Amazon regarding this matter.
Business Response
Date: 12/24/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the defective item CAFEMASY Coffee Bean Roaster Machine - Home ************** Roaster with Adjustable Timer Roasting Heating and Air Fan Setting.

I apologize for the incorrect resolution provided to you by one of our previous representative. I've forwarded the feedback to the leadership so that the agent can be coached.

As mentioned by our customer service team, we are unable to issue a return less refund for this item. Return is required for us to issue the refund.

Thank you for your patience and understanding.

Regards,
Pratap.
Customer Answer
Date: 12/26/2023

Complaint: 21049174

I am rejecting this response because:
Amazon instructed me they did not want the item returned. There is no device to return back, it has been thrown away.
Now they are telling me to return the device??
See attachment for the directions they previously provided me.

Sincerely,

*************************
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased a dog food on Amazon.com. However when I received the order the box is damaged and the dog foods everywhere in the box. I requested a return but customer support told me I have to send them the photo of damaged product through email. I sent them the photos of damaged product but they said the photos I took didnt show the details. And now they require me to submit a picture of the item that is damaged along with a piece of paper (handwritten or typed) containing the Amazon account holder's name and a date. Thats ridiculous. I just want to return a damaged product why is that so hard. Please send me a return label so I can drop it off at *** store. I dont want keep the damaged box and product at home. Order ID *********************
Business Response
Date: 01/02/2024
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I've researched and see you're referring to the item which is non-returnable.

Unfortunately, we won't be able to take any action unless you share the requested images with our customer service team. As requested by them, you need to submit the images before January 21.

Thanks for your patience and understanding.
Regards,
*********************
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a roborock s7max v in December 2022 from Amazon. After about 10 months it had some problems and Amazon told me to contact the manufacturer. After lots of back and forth emails with roborock customer service they finally asked my vacuum back for a repair. They told me they repaired it and sent me a different, used, refurbished machine and blocked my emails. I opened a new email account and told them the vacuum they sent me is not working. They blocked me again. They blocked all my emails , even my phone number. I cannot call their customer service number. There is no way to reach them. I explained the situation to Amazon a few times and they don't help. They do nothing about it. Why is Amazon selling products of a company that has a terrible customer service? ********************** agent gave me the email adress of roborock India(?)to contact and of course they did not reply my emails too. I need help from Amazon since it is their responsibility. They sold me the vacuum, I paid $675 and to this non working machine and nobody helps!I don't want to hear that the return window is expired because I need a solution !
Business Response
Date: 12/24/2023
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I apologize for all the inconvenience you've had with the "roborock S7 MaxV Robot Vacuum and Sonic Mop, 5100Pa Suction."
On checking, I see the order was placed on November 24, 2022 and return expired on December 30, 2022, hence its too late for us to help you with the return. I understand that you've contacted manufacturer and they've sent you an item that isn't working and have blocked. In this case, as already informed, only the manufacturer can help.
However, we won't be able to provide any further information apart from this.
We appreciate your understanding with out limitations.
Regards,
*******
Amazon.com
*****************************

Customer Answer
Date: 12/24/2023

Complaint: 21049133

I am rejecting this response because:
I understand the return period expired but does Amazon only sell stuff and does not care about the rest? Do you want me throw my $675 to trash? Why does Amazon sell products of a company that has terrible customer ********************? Where are the customer rights? I trusted ********************** when I was buying this. I thought they would help me if I need anything. I need a solution. Can Amazon open a case to Roborock and reach them? Or does Roborock block Amazon too? I wish I had bought this from ******* they would accept returns even 2 years later. That's what a trusted company would do.

Sincerely,

*********************
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I'm filing a formal complaint due to constant misinformation and runaround from Amazon.This is regarding order 111-2280820-4737842. I initially set up a return of the order with *** pickup. It took me forever to find a box to fit the order, its completely irregular shape and wouldn't fit in any box. I finally was able to find a box but i needed *** to pick it up. Due to the box issue, i was a few days outside of the return policy so i couldn't change the return method. I contacted amazon via chat on Dec 6 and asked if it was possible to change the return from *** pickup to *** dropoff. The chat rep said it was too complicated and that i didn't have to return the order and that i would receive a full refund of $119.99 back to the original form of payment in 3-5 business days (screenshot attached). A week later, on Dec 14, as i didn't receive a refund, i called amazon. I explained everything and the rep on the phone said she was consulting her supervisor. I was on the phone for AN HOUR when the rep finally returned saying that after speaking with her supervisor, they will issue a refund of $119.99 back to the original form of payment. I requested written proof of that and the rep sent me an email confirming this in writing (screenshot attached). Today is Dec 22 and i still haven't received my refund. I called Amazon and spoke with ****** who refused to provide his employee number or his location, and after being on the phone with him for over 30 minites he refused to honor what was promised to me twice in writing by Amazon employees and supervisor. I spent over 90 minites in total on the phone with amazon not to mention the time on the chat, it's been 2 weeks!! Its completely unacceptable, unprofessional, and disrespectful! I request that you process a refund of $119.99 as it was promised back tp the original form of payment as soon as possible. I want to have it resolved and for amazon to honor their own promises. Screenshots attached. Thanks in advance.
Business Response
Date: 12/27/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry about the way customer service has handled your concern. I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future .

I've reviewed the order and your account, I see our team has processed refunds to fulfill the promise made in your previous call conversation and sent you email correspondence on your registered email address on December 24, 2023. I request you to please check your inbox for the correspondence.

I would like to apologize once more that we have caused such inconvenience in these regards and I hope you understand that this was completely unintentional and Forgive us for the same.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/27/2023
Hi,
Please note that supervisor ****** helped me, she was the only person who went out of her way to honor the promise made to me. So the issue has been finally resolved. Thank you for getting back to me promptly and Happy holidays!

Sincerely,

***************************
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. Son ***** and I moved to permanent residence in August 2023. We had difficulties for MONTHS having the driver(s) deliver to proper location. There are two dwelling on this property. Delivering to front door is not acceptable. When deliveries are made to front door 78-year-old landlord feels obligated to deliver to proper location. Amazon promised repeatedly this would happen again. ****** would leave at front door and put left at back door. When confronted in person about why he was delivering to front door driver stated, I aint got time for that when referring to proper delivery location. Amazon made promises for account credits and various things, few if any were kept. 2. Bought a laptop and it wont allow use of many programs like photoshop. Put in a return then had difficulty removing personal information on computer. Was an admin error as a I am admin. Reporter to Amazon and got conflicting information about sending back with my personal information. Had to send back anyway because no one responded as said via email. Then Amazon has harassed or falsely insinuated there are issues. #1, because of delay because of personal information issues never addressed, a second request to return was put in at request of Amazon employee. #2 card to purchase laptop was mother ***************************. She has no Amazon account after father died. She lived with us and used my account. Also my son uses my account and no one else. Talked to agent *** for 1.5 hours who assured me refund would come by 12/20 and there would be extra funds he alludes to in email. Upon checking in this other agents defamed him and his email saying not true and calling him a loser making situation for me much worse. 3. During this time my son asked me to help him return a ******* soundbar. After requesting return I noticed that QR code said customer pack and I called to see about having *** pack. I was harassed immediately by returns **** then told Id have to send in ID!
Customer Answer
Date: 12/28/2023
Called AMAZON AGAIN!! No agent will address the 12/5 email as attached. This email came after 90 min conversation with supervisor/manager ***.
*** said $395 back in 10 BUSINESS DAYS!! That is 12/20. Since that email have received conflicting responses from every agent with a date longer in future for refund. *** said AT LEAST $200 would be added to refund and addresses this in email!! Said if I receive more compensation that shown to keep. Why he verbally said at least $200 more but cant or didnt put in words???
NOT ONE PERSON has addressed leadership telling me what is not true. Now its 1/5 refund?? Amazon has caused me monumental anxiety and JUST TODAY failed to make a proper delivery!!
same day order for a job and came home to get because said delivered and nowhere to be found!! Wasnt at delivery location that was specified or at front door of main house that is prohibited from delivery for me or those in my family. Being OUTSOURCED has been a nightmare and the people read from scripts!! 5 mos at new address and they STILL cant make a simple delivery. Everything is a nightmare!!
Customer Answer
Date: 12/28/2023
Called AMAZON AGAIN!! No agent will address the 12/5 email as attached. This email came after 90 min conversation with supervisor/manager ***.
*** said $395 back in 10 BUSINESS DAYS!! That is 12/20. Since that email have received conflicting responses from every agent with a date longer in future for refund. *** said AT LEAST $200 would be added to refund and addresses this in email!! Said if I receive more compensation that shown to keep. Why he verbally said at least $200 more but cant or didnt put in words???
NOT ONE PERSON has addressed leadership telling me what is not true. Now its 1/5 refund?? Amazon has caused me monumental anxiety and JUST TODAY failed to make a proper delivery!!
same day order for a job and came home to get because said delivered and nowhere to be found!! Wasnt at delivery location that was specified or at front door of main house that is prohibited from delivery for me or those in my family. Being OUTSOURCED has been a nightmare and the people read from scripts!! 5 mos at new address and they STILL cant make a simple delivery. Everything is a nightmare!!
Customer Answer
Date: 12/28/2023
Called AMAZON AGAIN!! No agent will address the 12/5 email as attached. This email came after 90 min conversation with supervisor/manager ***.
*** said $395 back in 10 BUSINESS DAYS!! That is 12/20. Since that email have received conflicting responses from every agent with a date longer in future for refund. *** said AT LEAST $200 would be added to refund and addresses this in email!! Said if I receive more compensation that shown to keep. Why he verbally said at least $200 more but cant or didnt put in words???
NOT ONE PERSON has addressed leadership telling me what is not true. Now its 1/5 refund?? Amazon has caused me monumental anxiety and JUST TODAY failed to make a proper delivery!!
same day order for a job and came home to get because said delivered and nowhere to be found!! Wasnt at delivery location that was specified or at front door of main house that is prohibited from delivery for me or those in my family. Being OUTSOURCED has been a nightmare and the people read from scripts!! 5 mos at new address and they STILL cant make a simple delivery. Everything is a nightmare!!
Business Response
Date: 01/03/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'd like to apologize for all the trouble you've had.
I understand that our concerned team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

On checking, it looks like the portal expired and can no longer be used. Hence, I request that you please contact customer support team so they can provide new link to verify your identity. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, we will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/03/2024

Complaint: 21049109

I am rejecting this response because:

#1 dont want to deal with anyone from ***** anymore. Scores of lies and misrepresentations.
#2 AS USUAL nothing in my complaint dealt with just more scripted type responses.
I WANT THIS HANDLED BY *** ONLY!!! Very upset the response is a JOKE!!!!

Sincerely,

***********************
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a large bag of dog food from Amazon. It was one of many dog food items Ive purchased through them recently because my dog has been suffering from food allergies and were trying to find something he can eat safely. Ive felt comfortable buying from Amazon up to this point because if there was an issue with a product, theyve always agreed to refund it. This time was different. They asked me to email a photo of my government ID. Next they asked for a picture of the dog food bag. Then they asked for a picture of the dog food bag with my name written on a paper next to it. THEN they asked for another picture with the date written on the paper, with the name, by the bag! After I sent them every last one of those things, they refused to refund me. No reason given. I was told to contact the manufacturer.
Business Response
Date: 12/24/2023
Hello ***,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I apologize for all the inconvenience you've experienced with regards to Order#***-4347728-6742663.
I've reviewed the details and see that our internal team has already sent the correspondence on the issue.Please note that we are not able to take additional actions, including overriding their decisions for next steps.Ive pasted their response below for your convenience:
-----------
Hello ***,

This is Abhishek From the Amazon Customer ********************,

This is in regards to order #***-4347728-6742663 GATHER Endless Valley Plant Based Dog Food, 16 lb - Vegan Recipe - Complete Balanced Nutrition for Dogs

Please contact the manufacturer as we cannot assist you any longer.

We look forward to seeing you again soon.

Thank you.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

------------
Unfortuntaley, we won't be able to provide any further information apart from this.
Thank you for your understanding. We hope to see you again soon.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 10th I ordered 2 Ebikes from amazon at the cost of $228.98 each.Order # ***-4032565-9252251 $487.72 On Dec 10th I was told that the carrier picked up the package via Amazon website with estimated delivery date of Dec16th On Dec 16th I was told that the Items were running late and would be delivered by Dec 20th. On Dec 20th I contacted Amazon to find out where my christmas presents were. I was strongly advised to accept a refund many times. They said the items were defective, so I asked them to please ship the defective items to me so I could then return them for good ones. I then tried again and they then changed their story and told me that they were lost. I then pointed out that there were some in stock and asked them to please ship me those. They then finally told me what is the truth that there was a "price mistake" and that these would not be shipping at all. The unethical and I believe Illegal behavior of Amazon in this transaction caused me several weeks of time that I could have been looking for other gifts for my children. The lies that they told in order to coerce me into accepting a refund are all documented. When a price is advertised and money accepted for an item sold, I always thought the Item had to be provided. Going to the extent to lie about shipping the item (it was never provided to the shipper even though the website says it was) is completely unethical, and wasting two weeks of my time while knowing the item was not "running late" is completely unacceptable. These items are currently for sale on Amazon for a higher price. I request for resolution that Amazon should either send me the items I ordered that are currently available, or they can give me a full refund plus the difference in cost of the currently available items $370 total.
Business Response
Date: 01/02/2024
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you did not receive your item "2 x Heybike Race ************ Bike for Adults with 500W Motor, 22mph Max ****** 600WH Removable Battery Ebike, ****" Electric Mountain Bike with 7-Speed"

Upon checking I see that the refund of $487.72 has been issued to your original payment method on December 23, 2023. You can view details of the completed refund on your Amazon.com account:

********************************************************************* 32565-9252251

As informed previously we can not price match third party items and we are unable to process a replacement as the item is not available with the same seller.

Thank you for your patience and understanding.
Regards,
Pratap
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday Dec 22 I was streaming on Amazon prime. The internet went out briefly and when it came back on, I could suddenly no longer stream. I keep receiving an error message from Amazon stating "Your device is connected to the Internet using a VPN or proxy service. Please disable it and try again." I DO NOT have a VPN. I've been watching prime for years with no issues then suddenly this happens. I called my internet provider and my internet connection is fine. I can stream from every other platform except amazon. I contacted an amazon rep who could not fix my issue then hung up on me when I asked for a manager. I want amazon to fix my account so streaming video works again. I repeat, I do NOT have a VPN or connect to the Internet via any proxy.
Business Response
Date: 12/31/2023
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to hear about the error message that you are receiving on Prime Video.
After analyzing your account we have confirmed there was evidence of VPN usage on one of the ** addresses where your account has been used.
Make sure you are not connected to a VPN network. If someone else uses your account communicate the same to them.
After making sure VPN is not being used and the issue persists, contact your ******** Service Provider and requested then a new ** Address.
I hope this information helps.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:12/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******************** unable to get my account access and updated and they refuse to help me resolve this issue. I have two different accounts with amazon.
Business Response
Date: 12/23/2023
Hello ******************,
I'm ***** from Amazon.com.
I've reviewed your BBB complaint and I'm sorry to learn about the trouble you're having while accessing your account.
I've checked your Amazon.com account using the email address that you mentioned in this complaint. I was unable to find any problem with your account and it is in active status.
For better and Live Assistance, we request you to please contact us via phone.
Thank you for your understanding.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 17th, 2023, at approximately 3PM EST, I was attempting to purchase a high-value gift card for a close friend, using my Amazon Store Card. I knew that Amazon would say something along the lines of "fraudulent activity". Just to make sure it was me, I gave them documented information, like the last four digits of the said card number and a recent statement; address, confirming last four card digits, etc.I received an email receipt that the gift card was ordered (order number 112-0251677-7835467), but was immediately flagged after the fact.I expected usual business from Amazon, as I've been using their service for over a decade, but in the end, they unwillingly closed my account because "I was unable to provide enough documentation".
Business Response
Date: 12/23/2023
Hello,

We have restored your access to this account. You can now sign in and place orders.

For your security, we canceled the following order when we could not confirm your information:

-- Order Number: XXXX5467

-- Items in Order: Amazon.com eGift Card

We are sorry for any inconvenience this has caused. If you still want the items you will need to place a new order.

Please complete our survey to rate your experience and help us improve this process. This survey is hosted by Qualtrics, an external survey platform, so the following link does not lead to an Amazon page:
***************************************************************************

Your responses are subject to the Amazon Privacy Notice:
**************************************************************************

If you have any concerns about the authenticity of this email, or to find out more about the Amazon survey program, please visit the Amazon Consumer Survey Emails help page:

****************************************************************************************...

How can I verify if this email is from Amazon?
Amazon emails are always sent from @amazon.com.

Account Specialist
********************
************************************

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