Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,248 total complaints in the last 3 years.
21,805 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a used like new Apple Watch 8 from Amazon about a month ago. I gave it as a gift yesterday and there was an activation lock on the device meaning it was unusable and theres nothing that can be done remotely to remove this. After speaking on chat with Amazon for over an hour I was offered a return of the product and a $25 credit because there were no suitable replacement options apparently. I was promised this by 2 different associates. *** never received this credit and when I tried to reach out and ask about it, they kept transferring me to different associates until I gave up. They make customer service intentionally hard so that you give up. And they sell locked products without checking them first. I feel uncomfortable having this locked watch as it couldve been stolen and Im worried that when I send it back they will no return my money because of the lock.
Business Response
Date: 01/03/2024
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund and the credit for the returned item Apple Watch 8.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 01/10/2024
Hello,

My order number with Amazon is 111-4931919-9974610
My order page is now saying refund issuance failed which Im being told is a glitch but hasnt been updated on my end at all and I havent been notified by them that there is any issues with my return or card.
im being told I just have to wait until the 27th to see if they do issue me a refund or not.
Business Response
Date: 01/25/2024
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding your experience with the customer service team and that there is an Activation lock on the product "Apple Watch Series 8 [GPS 41mm]".

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

I've issued a refund of $270.34 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I've also issued a $25 gift card to your Amazon.com account for any inconvenience. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

Thank you for your patience and understanding.
Regards,
Pratap
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is more about business practices. Packages are getting more frequently delayed with notices of new dates as well as notices that you can return and cancel the order or get a refund only to have them remove the cancel option and change the date of expected delivery again. It has become more and more difficult to locate the options to contact them when they remove those options and relocate where they place their option to contact them. a delivery date for something that was to arrive the next date is reset to over a week later yet I can go to the product page as Ive Im ordering it for the first time and it will state I can receive it tomorrow, but the option of canceling my first order has been removed.. Its clear Amazon wants everything automated and they dont want to be contacted but their business practices of making it harder to reach them is quite a hassle and aggravating. Their business is product promotion and delivery and they are really declining and they are hiding their customer service options.
Business Response
Date: 12/24/2023
Hello ********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the difficulty in reaching out to customer service for the delays and returns and cancel of orders.

I've taken your feedback regarding the contact information being more prominent and easy to access for a quick connect and forwarded to our concerned team so that can review this issue, I'd like to inform you that most of the time whenever you are logged in, from mobile device the customer service can be reached within 30 secs.

Moreover, if you like to contact us directly over phone you can contact at *************.

Thanks for bringing this to our attention and we'll make sure there are changes made in the future so that you can reach out to customer service more prominently.

I appreciate your patience! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 11th we bought 4 bikes from Amazon that would be our family's big Christmas Present. It was a great promotion from Amazon and we were so excited about them. The promised delivery day was Dec 19th, which was perfect, because we were leaving on the 20th for a family trip and taking the bikes with us.December 19th arrived and I found out from Amazon that the bike's shipment was delayed and that we would get it around the 22nd. My family was devasted by the news that we were not having the bikes on our trip as planned. But I told them that we would have them at home when getting back from our trip.December 22nd, I checked with my neighbor, and no bikes were delivered. December 23rd, I contacted *** to see what was going on and *** told me that *** only sent them the labels and never sent them the bikes..Then, I contacted Amazon on their Chat and I was told by them that they refunded the money of all 4 bikes into my account because *** lost the bikes**** they lied big time to me, since day one**** they knew that the bikes were not shipped at all**** Here is *** only update on the bike, confirming what *** said...Last Updated: 12/23/2023 7:22 A.M. EST Shipment DetailsShipment DetailsShipment ProgressShipment ************** shown are in Local Time ChangeTime Zone 12/11/2023 2:48 P.M.Label Created ************* Want to see more? With *** My Choice you can see your full shipment progress. Sign Up Now Already Enrolled? Log in All Amazon offered me was a stupid $50 credit for each order**** I do not need $50 credit... i need the bikes that they promised me and lied to me that they were coming... Our family trip got ruined and now so was our Christmas... all because Amazon was deceiving me as a customer.I need ********************** to deliver the bikes or compatible bikes
Business Response
Date: 12/24/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the orders have been refunded in full on December 22, 2023.

I hope this issue has been resolved.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 12/26/2023

Complaint: 21049572

I am rejecting this response because: I need the bikes and not the refund. Our trip were already ruined for not having the bikes, and so was our Christmas. The minimum Amazon can do to fix this is ship to us the bikes, they still show for sale on amazon website, off course for a higher price now.
*********************************************************************************************************

Sincerely,

***************************
Business Response
Date: 01/04/2024
Hello *****,

I can certainly understand the disappointment.

Unfortunately the refund was only option available. We are unable to create a replacement order in this case.

I'm sorry once again for the inconvenience this has caused.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
*****************************
Initial Complaint
Date:12/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered an ebike that was on sale from Amazon on 12/10/23 and paid $249.73. We were told by email on the same day the order was shipped by using *** tracking 1ZB791640390143896 and would be delivered on 12/18/23. I scheduled a day off work to receive this delivery but it was not received. When I contacted *** I was told Amazon created a label only and never shipped the bike despite Amazons website showing that the carrier picked up the bike 12/10. I contacted Amazon and was told the item was large and would be shipped by the manufacturer but would be delivered *** 6-8. Today 2 days before Christmas I received an email from Amazon canceling the order and offered a $10 gift card for the inconvenience stating the reason for canceling the order as "item not received". This explanation is not true. It was never shipped. Amazon showed hundreds of these bikes in stock at the time it was ordered and now has the manufacturer Heybike selling the bike directly on Amazons website for $399 + $120 shipping. Amazon has lied to hundreds of it's customers with this publicity stunt just to drum up business for this manufacturer. Amazon issued $200 or more gift cards to some customers that escalated complaints initially. The customers who believed there initial lies now received $10. My husband told me it was just another Amazon scam and has canceled over 50 items from our monthly delivery for *** and has started permanently canceling our future monthly orders as a result of the way Amazon handled this order. Please contact Amazon and see if the manager that created this fiasco will be held responsible, explain truthfully why they screwed so many people 2 days before Christmas and try to get Amazon to ship the original orders or compensate for the difference between the sale price and the current price on there website. **
Business Response
Date: 12/27/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

I've reviewed the order and see that a full refund was processed on December 22, 2023 to your Amazon.com Visa.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I also see that $10 gift card was added to your account.

As the order has been refunded, we are not able to create replacement and unfortunately we are unable to add additional credits to your account.

As for subscribe and save orders, subscriptions were cancelled due to pricing error.

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:

************************************************************************************

I would like to apologize once more that we have caused such inconvenience in these regards and I hope you understand that this was completely unintentional and Forgive us for the same.

We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/27/2023

Complaint: 21049474

I am rejecting this response because:
The response from Amazon is just an apology. Making no attempt to explain why they advertised and sold hundreds of ebikes and sent emails stating the orders were shipped when in fact they only created shipping labels and never actually shipped the products. It also does not explain why 2 days before Christmas there CS promised that the order was still going to ship and it was just a heavy item warehouse error. There CS seems to have been reduced to helpless minions that can only make up stories without the power or tools needed to actually research and solve a order problem and no longer have the authority to compensate for Amazons errors. Why didn't our order actually ship? Why was it canceled? Why did they send an email claiming it was shipped? Why did they lie and still promise it was going to ship 13 days after the email stating it had shipped (2 days before Christmas) and then cancel the order? Please escalate this complaint to a person at Amazon that can do more than just say sorry. We did not and do not want the refund nor the $10 token. We want the order fulfilled and an explanation of what really happened.
Sincerely, unhappy customer

***************************
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I called Amazon **************** to check my account on hold. The account Specialist said that my account ********************* was closed because I violated the terms of gift card use. They said I used Amazon Gift Cards to redeem points to buy Amazon Gift Cards again. But, that was not true at all. I never used Amazon Gift Cards to redeem points to buy another Amazon Gift Cards. That does not make sense. I only used Amazon Gift Cards to purchase goods. They can check my order history. That's very clear. There is no such thing as using Amazon Gift Cards to buy another Amazon Gift Card. I want to have an explanation of it. When did it happen? What's going on here? I want to know the details, or if some part is a mistake. I uploaded all three gift cards and their receipts for your proof. Thank you.
Customer Answer
Date: 12/26/2023
Amazon helped me resolve the issue and restored my account on 12/24/23. I can remove my complaint at this time. Thank you.
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed for a refund after spending two days at 6 to 7 hour phone calls and had to pay for two rides down to t-***** and still only got the phone working two to three days so i said i had enough took it out of the phone and filed to return it. i brought it to the store in time they have had it back for over a mth but i do not have a refund and they are saying they are not going to cuz they cant prove my identity even though i sent my id in and i know you could see it fine. After all this i just wanted a refund for something that did not work now i want the money i had to spend on trying to get it to work reimbursed as well but i just put down the price of the item.
Business Response
Date: 12/24/2023
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see that you've contacted as you weren't refunded for the ********* Prepaid SIM Card Unlimited Talk" returned. I'm sorry for the trouble you've had in getting this resolved.

I understand that our concerned team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. Please rest assured that any information you provided is handled according to our Privacy policy.

Further, on checking, I see a refund for $34.89 is processed on December 23, 2023 to the payment method used on the order which is gift card for this order. The current gift card balance on your account is $36.74. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

I hope this helps. Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.
Regards,
*******
Amazon.com
***********************************
Initial Complaint
Date:12/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered many products that have taken over a month to ship even though they have listed in stock. This time I had a deadline with my son's Christmas presents. I ordered Nov 25th and Dec 5th multiple orders. Amazon states free 2 Day shipping for prime members. It is December 22 and they still haven't shipped. I contacted Amazon customer care about this on the *********** and they keep saying they escalated and released shipment but still has not shipped over a month later. The delivery date keeps moving out and I believe Amazon is trying to make me give up and reorder so I pay more
Business Response
Date: 12/24/2023
Hello *****,
I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I'm sorry to know about the delay in delivery of your orders ending with #****, #**** and #****.
On checking, I see that all the items ordered are sold by sellers and fulfilled by Amazon. Also please know that our shipping estimates take into account the time it takes to receive the item, pack it, and prepare it for shipment and also on the shipping speed selected.
For more information visit:

****************************************************************************
We won't be able to provide any further information apart from this.
We appreciate your understanding and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 12/24/2023

Complaint: 21049356

I am rejecting this response because:
it does not take over 30 days to pack an item. Here is one of the sellers pointing to it being Amazon's fault in a direct message. Here is a copy of the item showing in stock from the same store and item. Additionally they are all fulfilled by Amazon or sold directly by Amazon which means your warehouse handles it.

Sincerely,

***********************
Customer Answer
Date: 12/24/2023
Additionally I also paid for expedited shipping and the delivery estimate has been modified 4 times with the Amazon customer service assuring me after I contacted after each delivery change that it would for sure arrive by each additional date push out
Initial Complaint
Date:12/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/22/23 I placed an order that was was to be delivered same-day between 7am-12pm and all off the delivery address/access details have always been listed in my profile. At 615am on 12/22/23 my driveway security cameras show an Amazon delivery driver leaving my package at **** but my address is ****. My security cameras also show the package being stolen by a passerby. I contacted Amazon customer service right away for a refund since I had already replaced the order myself, but they refused to refund me and kept repeatedly saying that the driver may have mistakenly marked the package as delivered and that it might show up days later. Despite me offering to send them the surveillance footage of my security cameras, they kept saying it wasn't necessary for them to see and that they still wouldn't issue a refund. So I had to pay for two identical orders even though one is recorded as being stolen. Amazon has the worst business practices of any company I've ever dealt with. I'm sick and tired of having to hassle with their Asian call centers, more needs to be done to correct these injustices.
Business Response
Date: 12/23/2023
Hello *****************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your package that you ordered

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that the package hasn't been delivered to you.

Based on our investigation and your statements, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the theft of the parcel. To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after February 20, ****. Please ensure to get a Police Report and contact back before this time. Without a valid police report, we're unable to take any actions.

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Thank you for your understanding.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I ordered a nut gift set for my dad. Came a couple of days later. There's mold spots on the pistachios, a health hazard.I contacted Amazon on same day of delivery. They told me they dont refund food items. I need to Amazon is not refunding unless requesting outrageous private information. They want me to send my driver license to India !!!!
Customer Answer
Date: 12/31/2023
Purchased a assorted nut gift set for my dad for Christmas from Amazon, ORDER # 111-0143820-6232214
*****************************************************************************************
Received the nuts and they had mold on them and stale. Contacted Amazon to either refund or replace. They told me its a food product and there'ss nothing they can do for me. Going through the reviews, it appears others are having same issue. They are selling expired, molding food which is a *********************** and violation.
See attached for other customer complaints about this product ********************** is selling.

Business Response
Date: 01/03/2024
Hello Jack,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 01/08/2024

Complaint: 21049280

I am rejecting this response because it is still asking for my ID to be sent somewhere. This is unethical and possibly a FTC violation in some states.
There is also a pending class action lawsuit/investigation over Amazon requiring people to send in an ID for refund, despite return was received by merchant.
*****************************************************************************************************

Sincerely,

Jack C
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been told my amazon that for me to receive refunds on items I never received or items that I returned back to amazon, I would need to upload my ID. I tried to do this. The system rejected my attempt multiple times. Here are the most recent orders I have had trouble with:*Never received this item:Ordered on December 17, 2023 Order# ***-1519574-9103460 Contemporary Human Behavior Theory: A Critical Perspective for Social Work Practice (******* Social Work and Human Services) $119.10 I spoke with a representative on the day this item says it was delivered (December 19, 2023). She said a refund would be processed as I hadn't received this item. I called back on December 22, 2023 and was told a refund was never placed and they are claiming the item was handed to a resident (I am the resident and never received the item). I was hung up on when I asked to speak with a supervisor to handle the issue. I called back and explained to the representative the situation and how I was hung up on. They then transferred me to another representative without explaining the situation to them or telling me they were transferring me. This is horrible business practice and illegal to keep my funds for an item I was guaranteed and didn't recieve. *Returned this item and have not received a refund: Ordered on December 15, 2023 Order# ***-7722801-7721851 Tile Slim 1-Pack. Thin Bluetooth Tracker, Wallet Finder and Item Locator for Wallet, Luggage Tags and More; Up to 250 ft. ************-Resistant. Phone Finder. iOS and Android Compatible $24.99
Business Response
Date: 12/26/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the missing and returned order.

Upon checking on the order details, I see the order # ***- *******- ******* ""Contemporary Human Behavior Theory: A Critical Perspective for Social Work Practice (******* Social Work and Human Services)""" was delivered to your provided address using a ONE TIME Password which is a secured and verified delivery hence we have no option to process a refund or replacement for the reported case.

Regarding Order# ***- *******- ******* """Tile Slim 1-Pack. Thin Bluetooth Tracker, Wallet Finder and Item Locator for Wallet, Luggage Tags and More; Up to 250 ft. ************-Resistant. Phone Finder. iOS and Android Compatible""", the refund timeline for the returned item is 30 days from the date of return.

Generally the returns are processed by Amazon in 14 days. In some situations, it may take longer. Certain items can take up to 30 days. This additional time allows our ************** to find and process the item you have returned.

Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. If you don't hear from our ************** within 30 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

More details can be viewed on this link.

************************************************************************************

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/27/2023

Complaint: 21049188

I am rejecting this response because:
I wasn't available to provide the driver with a code. I informed Amazon I never even received a code to provider the driver. There is no photo of the delivery for me to reference either. Upon my research on the internet, I have found that it is possible for amazon to use my phone number as the code and I believe that is what was done.

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