Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,185 total complaints in the last 3 years.
21,789 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
According to the tracking information provided, the status of the delivery for Order ID ******************* indicates that the product has been delivered. However, I am writing to inform you that I have not received the said product.I understand that accurate and timely delivery is a critical aspect of Amazon's commitment to customer satisfaction, and I appreciate your attention to resolving this matter promptly.Here are the specific details related to the undelivered product: Order ID: Order #******************* Delivery Status: Marked as delivered on16 Dec Transaction no. #********** I have checked with my local post office and neighbors to ensure that the package was not inadvertently left elsewhere. Unfortunately, I have been unable to locate the product.I kindly request your immediate assistance in investigating this discrepancy and providing guidance on the next steps to resolve the issue. It's crucial to me as a valued customer to ensure that the products I order are delivered accurately and in a timely manner.If there is any additional information needed from my end or if there are specific steps I should take, please do not hesitate to inform me. I appreciate your prompt attention to this matter and your dedication to ensuring a positive customer experience.Thank you for your understanding and assistance.Sincerely,
Business Response
Date: 04/08/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on *********.

Sincerely,

***
Amazon.com
Business Response
Date: 04/14/2024
Hello Mercedes,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the problem with your order #***-4368884-7865066. I understand how frustrating it can be.

We have carefully reviewed this order and tracked the delivery. I understand you have checked at the ************ however, this package was delivered by Amazon Logistics.

Since we have successfully delivered the order and verified the same, we are unable to issue refund against it.

I hope this helps.

Thank you for shopping at Amazon. We look forward to seeing you again.
Best regards,
Najam

Amazon.com
Initial Complaint
Date:12/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought a Electric Scooter Adults with Seat, 15.5Mph 20Miles *********************** Scooter for Adults, 450W Powered ********* for Commuting with Basket, ****" Pneumatic Tire Sports Scooter from Amazon sold by Amazon, the scooter was on sale for ****** and was suppose to be delivery to me on the 15 of December and now they are trying to refund my money I told Amazon customer service people that I do not want a refund I want the Scooter instead the refused to replace the scooter with another one they miss sale the scooter by pricing it 100 dollar least and that false advertising about the scooter. I do not want the refund I want them to replace the scooter with another one of equal value.
Business Response
Date: 12/25/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you did not receive your item *************** Scooter Adults with Seat, 15.5Mph 20Miles *********************** Scooter for Adults.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

Upon checking I see that the refund of $216.49 has been issued to your original payment method on December 22, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account: ********************************************************************* 77113-5236250

We are unable to provide a replacement for this order as the refund has already been processed.

In this case, I'll issue $100 gift card to your Amazon account and you can reorder the item.

Please confirm if you would like us to proceed with the gift card to your Amazon account.

We look forward to hearing from you soon.
Regards,
Pratap
Customer Answer
Date: 12/26/2023
I do not have any more information or paperwork to provide, however I am writing to inform the BBB that I did trying writing **************** letting him know that the 100 dollar would not be enough for me to find a scooter I would welcome 240 dollar gift card with the ********************************************************************************************** about the 100 dollar.
Hello ****************, I am sorry but the 100 and the thirty dollar I was
asking for is not enough because I was looking to only spend 200 dollar
of my money and see what I can find with the 100 dollar gift card you
were giving me however I am not finding anything every scooter is about
350 plus the delivery charge and if I look for any thing the prime
membership it still would be 350. And on the 15th of December I try to
get a replacement but the person I was talking to was telling me that
they could not send out a replacement until the investigate the incident
about where and who pick it up I explain to the man this is the first
person I talk to on the phone about the scooter that I do not wanted my
money back, and then I look around and saw that a few days later my
money was return to me with out my knowledge, and when I call back after
getting a notification in my email about my money was return I called
Amazon customer service and he told me that the person who is selling
the scooter decide not to because they cant make no money selling the
scooter for ****** and the seller was using Amazon name without they
knowledge but I told the customer service person ********************** is the one who
was selling the scooter because it state that at the bottom of my
receipt stating Sold by Amazon. If you like to call me at **********.
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered items on Amazon through my fsa card. Payment didnt go through. Was prompted to revise payment. I did not revise. Instead asked all items be cancelled. Which almost all were. Amazon decided to charge a different card after I asked for the order to be cancelled. I again tried to cancel it. After charged and tried to cancel it again. Started contacting customer ********************. While contacting them get notification the item had been shipped again without my authorization as I didnt authorize the new payment method. After being told I had to wait for item to be delivered to them return it to get my refund. Which again takes **** business days after item is received back by company. I told representative that is not ok as I didnt ask them to send it to me in the first place. Ask to talk to supervisor in the chat. Was then bounced from representative to representative and put on hold. Asked to then be contacted by phone. They called me to tell me that the card the order says it charged isnt the card that was charged. It was charged to the original payment method. I asked for proof of that. Because it says it switched the payment method and had charged it though I didnt authorize it. The agent then said hold. **** came back and again said it didnt charge the card the order said it did and charged the original payment. I said send me proof because it says it charged my other card. I dont want the item delivered and then call back and be told it indeed charged the card it says its charging. Was again put on hold, the agent came back and said the card tried to charge me again on the original payment. Says they cant process a refund. Have to wait for it to be delivered and then returned. Which takes about 15 days. Which is normal processing time. Said again you guys admit its your mistake but you are telling me I have to wait 15 days for your companys mistake.
Business Response
Date: 12/25/2023
Hello *********,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with payment method on your order and the unpleasant experience when you contacted our customer ******************** team. It is certainly not what we expect our customers to go through.

Please rest assured that previous conversations will be reviewed and if your query wasn't handled efficiently, our colleague will be coached accordingly.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 01/03/2024
Hello, this complaint was valid as I again have sent more proof that Amazon will need is lying about how I was charged. So please re-open my complaint. Thank you. I sent them the evidence as well and have yet to receive any follow up to the emails I sent.
Customer Answer
Date: 01/03/2024
Hello, this complaint was valid as I again have sent more proof that Amazon will need is lying about how I was charged. So please re-open my complaint. Thank you. I sent them the evidence as well and have yet to receive any follow up to the emails I sent.
Business Response
Date: 01/11/2024
Hello *********,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I've reviewed your latest correspondence and the files attached to the complaint.

I assure you that the charge for the order #***-4806462-5937821 is done successfully on your FSA card only.

You're seeing the payment method as **** card on the order as originally you've placed the order with other items that are not eligible to purchase using FSA card and then cancelled the other items.

If you're seeing the charge on your **** card , please share the charge ID so that we can review further.

Charge ID can be found on your bank or credit card statement and shows details for which company processed a payment. It is usually a 9 digit Alphanumeric code enclosed with asterisks.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in reference to Order# ***-3386641-4829041.I placed this order early December. The total cost was $288 and some change. The delivery date was shown to be December 18th. The package left Amazon facility in ******** on December 15th. On December 17th the package showed to be "delayed in transit" and a new delivery date was set for December 21st. On December 20th the order details still showed the package delayed in transit with no update from December 17th. This is a major gift for Christmas. With no update after December 17th and still showing delayed in transit on the 20th mid-day, I contacted an Amazon associate, Reshma, through online chat about my concern that the package would not arrive as expected. ****** asked if I wished to cancel my order. Due to this being a major gift item and it appearing delayed, I asked first what if the item does arrive? ****** responded I could keep the item due to the problem I was experiencing and as a respected customer. On the 21st and specifically on that day, the order update then showed the package to be in my hometown, ************, *******, with the tracking history showing the "delayed transit" mysteriously gone. They did the delivery and I was charged a second time for over $300 for this item. So today, I show two charges on my credit card of nearly $600 for this order that I was told there would be no charge at all if delivered if ****** canceled the order. I need these charges refunded as expected and with no return as expected. I am uploading the two charges by amazon for the one purchase. I am having trouble contacting them for a resolution.
Business Response
Date: 12/25/2023
Hello ***,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the delay in delivery your order Sixthreezero Around The Block Men's Beach Cruiser Bike, Single Speed Step-Through Hybrid Bicycle with Rear Rack, 26 Inch Wheels, Matte Black.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

I'm sorry for the incorrect resolution provided to you by one of our previous representative. I've forwarded the feedback to the leadership so that the agent can be coached.

We are unable to issue the refund for this item without the return. Please return the item Block Men's Beach Cruiser Bike for a refund.

Upon reviewing the information you have provided, I see that you have been charged $301.76 only once for the item Block Men's Beach Cruiser Bike and you have been charged $288.89 for your other order sixthreezero Around The Block Women's Beach Cruiser Bike, 1/3/7/21 Speed Bicycles, 26"/24" Wheels, Multiple Colors.

Thank you for your patience and understanding.

Regards,
Pratap.
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item in November, received a refund and confirmation that the item was received by Amazon. Now Amazon is claiming that they didnt receive the item and they re-charged my credit card even after the online system says they received the item. The only way they are saying that I can receive my item is to upload my ID. Order #*******************
Business Response
Date: 12/25/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that a retrocharge was made against order #***-3124231-5589831.

Upon reviewing, I see that our ******* center has received an incorrect item in the returned package.

Since we did not receive the correct item back, we have charged you again for this order.

I hope this information helps.
Regards,

Najam
Amazon.com
*****************************
Initial Complaint
Date:12/23/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/23/2023 3:55pm ***** amount Order was promised to be delivered between 5pm and 10pm. at 8:40pm Amazon updated status to what follows below:6:30 PM Package delayed in transit 4:00 PM Package being processed at carrier facility.******, ** 3:59 PM Package arrived at a carrier facility.******, US 3:55 PM Delivery appointment scheduled ** what is the purpose of paying for a prime membership if they cannot make deliveries as promised? To me this is fraud. To make it worse this was the second time this week a order date/Time was changed. Something has to change.
Business Response
Date: 12/27/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'd like to apologize for the inconvenience the delay has caused.
On checking, I see the order is delivered. To compensate for the delay, I've added a promotional credit of $10.00 to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.
The promotional credit doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged. The promotion will not apply to digital game and software download orders from Amazon.

For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************
Further, I've also forwarded your experience about the delay to the concerned team to fix these issues in future.
We look forward to serving you again - and serving you better - next time.
Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 12/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/23/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You took $***** out of my account AFTER you said it wouldn't be taken out but this was also after you locked me out of my account and my purchase history disappeared for the months of November and December including birthday and Christmas gifts. The ***** are for 6 glade automatic spray refills and a gift card for $25 that was canceled. I have provided screenshots of both on my transactions from the bank and in my history on my Amazon account. **************** needs to STOP lying about canceled items being "non existent". I was CHARGED! The amount I'm seeking to be refunded immediately for are the ones you charged me for ***** and $25.00. Stop with the trying to take charges out after cancelations! Stop locking people out of their accounts before speaking to the account owners! Looks really bad on the company! Especially since it's happened to several of us. I never got a cancelation email for the card but you see it's under my canceled and I only got the 2 $50 gift cards!
Business Response
Date: 12/28/2023
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and see that you're contacting about charges on your account.

On researching it looks like your account is closed, hence I'm unable to access the account to view orders. Also I'd like to inform you we're unable to restore closed account. Hence, I'd suggest that you please reach out to your back for assistance.
In this case, we are not able to provide any further information apart from this.

We appreciate your understanding.
Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 12/28/2023

Complaint: 21051608

I am rejecting this response because:
I was told yesterday the fraud department was going to close my account and investigate restoring my missing purchase history orders and refund my charges. I will keep this case open until everything is done and over with as promised over and over again by your customer service. This is nonsense to close people's accounts with no warning but yet fraudulent activity happens AFTER you close an account?? ******************** REALLY needs to get involved and stop this madness of what the company is doing. It's wrong on so many levels. It's definitely illegal.
Sincerely,

*********************
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is requesting government identification to send to a 3rd party to verify my identity.They are stating that I have abnormal activity on my account. However they still let me order items without blocking the transactions. I am not sending my personal identification over an unsecured network to a 3rd party to be sold. They already have my credit cards information, my address and ssn. They don't need more information from me. I have already returned the 2 items. They will not refund me until I show them my I.D. This is a criminal act and I would just like my money back. They have had the items since December 6th and I haven't had a refund. They always advertised to get free returns if we were not satisfied with their items. Their policy states, "You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery.All return-eligible items, weighing under 50 lbs and sold by Amazon, have at least one free return option. You can return the item for any reason in new and unused condition for up to 30 days after purchase." My order number for the first item is 113-3494677-1693062 in the amount of $ ******. The second item order number is 113-8095816-9481045 in the amount of $ ******. I am accumulating interest on my Amazon store card because I haven't received a refund. Amazon now makes it hard to return items. For these items I had I was only authorized to use *** pickup. Which meant I had to wait all day for the *** to pickup. There was no way to make a pickup time. I also had issues with returning because *** requested a reference number. I called Amazon support and they said to give them the order number. Amazon employees are not even aware of how their new process is supposed to be. I have already given back the items and I'd like to remedy this situation by getting my refund back. I will cancel my Amazon credit card since they are making a simple return difficult by keeping people's money hostage.
Business Response
Date: 12/25/2023

Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned items from Order ID: ******************* and 113-8095816-9481045.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 12/28/2023

Complaint: 21051592

I am rejecting this response because:
Amazon already has more than enough information from me. My credit card, debit card, adddress, and SSN.You guys don't need my I.D. What abnormal activity is there? If there is a security risk why would I give you guys my I.D? None of the reps will tell me what abnormal activity is going on. I just placed 2 new orders and I was able to do so with no problem. There was no verification to place an order or no I.D needed. So if there is a security breach you guys are doing nothing to help the consumer and are just taking the consumers information. I have already given back the items you must refund the money.

Sincerely,

*******************************
Customer Answer
Date: 01/04/2024
Hello so what can I do next?
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tues, 19 DEC, I purchased an e-Amazon gift card (Order #***-7661716-1725805), for myself & to one of my other email addresses. I immediately received an email from Amazon indicating that my acct has been suspected of fraud & has been temp locked. However, this is a legitimate purchase, not fraud. I was instructed to reset my ****************** customer service(svc) to restore my acct. Following the directions, I called customer Service ***** *** was then told to wait 24-hrs to receive an email. The email stated, if the transaction was not fraudulent, contact customer svc. On 20 DEC, I called again & was told there will be a 2d email with a link with forms, once I disconnected the line. 24 Hrs later, I called Amazon to report I have not receive an email w/forms/link; & each day since (over 7x) . Each call to ***** *********** ******* I was given mis-info, false promises, & told there was nothing that could be done but wait another ************************* to restore my Amazon acct. It has been 5 days since my acct has been temp locked /on hold, for making a legitimate purchase. Ive explained 7+ times since this occurred, but have been given the run-around, hung-up on, placed on hold for over 2.5 hrs; only to find out, that theres been no progress made to restore on my acct, since my 1st call on 19 DEC. It is now 120 hours later, yet the issue is no closer to be resolved. While I understand this system in place to protect customers, once I explained that it is indeed a legitimate purchase, I should have received the required documents/links to restore my account in 24 hrs - at most. Due to these Amazon reps ************ and uncaring methods, my children, **************** will not receive gifts for Christmas. Im stationed in Korea *** do not have the option to go to Wal-mart, Marshalls, ***********, etc. In the last 3 yrs (or less), Ive spent over $100,000 on Amazon purchases & have been a member since 2010, & this is my thanks for years of loyalty?
Business Response
Date: 01/04/2024
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your Amazon account. I understand how upsetting it can be.

Upon reviewing, I can confirm that the account associate with the email address you wrote with, is active.

You should be able to access your account, order and all digital content purchased on this account.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a seller on Amazon.com and have been selling there for 7 years with constant issues with them and their shady business practices. Though, they have and still do withhold payment for two to four weeks or more, this is the first time they have cheated me out of payment all together and completely refuse to pay.______________________________________________This year, I have had 2 instances of fraud, where Amazon.com withheld payments for items that I "sold and were delivered" to buyers on Amazon.com. I have contacted "amazon seller support" multiple times providing proof of delivery to them to release payment to me, but they refuse and provide nonsensicle "canned" or "cut-n-paste" policy excuses that make no sense and are not applicable. There were delivery Issues due to lack of scanning and delay by the **** carrier, that were completely out of Seller's/my control! ________________________________Issue #1. 3/08/2023, Amazon Order ID: *******************, Product Amount: USD $78.84 **** Tracking ID: **********************, Shows: Delivered to buyer's address __________________________________Issue#2. 11/26/2023, Amazon Order ID: *******************, Product Amount: USD $46.16 **** **** Tracking ID: **********************, Shows: Delivered, December 18, 10:51AM, ******************. at buyer's address.______________________________________In both instances, Items were mailed within required handle time. Intial Carrier delivery Issues of lack of timely scanning in packages and missing/delay caused due to ****, completely out of Seller control! Seller mailed item and was delivered to buyer in good faith but was NEVER paid by amazon! Amazon defrauded me!I, an Amazon Seller, sold/mailed items, and were clearly delivered to buyers in good faith but was NEVER paid by amazon! Amazon has defrauded me out of $125, that I demand to be paid!
Business Response
Date: 12/25/2023
Hello,

Thank you for taking the time to provide us with more information regarding claim on order 114-7014676-1304234 and 111-0993569-4873040. Upon further review, we have decided to uphold our original decision since the merchandise was not shipped in a timely manner.

Sincerely,
Customer Answer
Date: 12/26/2023

Complaint: 21051464

I am rejecting this response because: It is obvious that the Amazon reps don't care that they are basing their decisions on faulty information! As I stated multiple times to the imbecile idiots at amazon that all delays in shipping was due to **** issues, completely out of my, the Seller's, control.
I have sent in clear proof of deliver to buyer. Amazon must pay! Amazon, are you really going to cheat us, a Church Bookstore out of $125.00???
We will be happy to report this to our Archdiocese which includes 225 churches and ****** members and ask them to boycott amazon for stealing from a CHURCH!!!
Twice, I have sent out a product that were received by the buyers and amazon never paid us. That is THEFT!!! ...and will be reported to the Federal authorities!!!
Sincerely,

***********************************
Saints *********** and ***** ******************************

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