Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,042 total complaints in the last 3 years.
21,700 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered through Amazon November 23 2023z I purchased an Apple Watch !! As of December 26th I still do not have the Apple Watch ! They shipped it through *** and it was lost. I asked if they could please have me sent one out December 22nd as this was a Christmas gift for my daughter and it was ordered well in advance ! I was told no wait until December 28th. I pay for freaking prime and cant even get what I paid for !!Amazons business practices are shady !! The company as a whole is shady !! Someone needs to fix this or I will contact my bank !!
Business Response
Date: 12/30/2023
Hello ********,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could not locate the order number in the complaint.

Hence I request you to please reply to this email with the order number so that I can review this further for you.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 01/04/2024
114-6320252-0506622 This is the order number requested .
Business Response
Date: 01/26/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them :

" I'm sorry to hear you haven't received your Apple Watch SE ************* 40mm Smartwatch with Starlight Aluminum Case with Starlight Sport Band S/M. Fitness & Sleep Tracker, Crash Detection, Heart Rate Monitor.

In my experience, late packages arrive soon after the estimated delivery date. If you have not received your package or a refund by 29 December 2023, please contact us back and we can investigate this delivery further."

Hence I request you to please contact our customer support team for further review on this.

You can contact our support team using the following link:

*********************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/29/2024

Complaint: 21057053

I am rejecting this response because: Its way past December 29th !! Its a month later !! I emailed her back right after this was emailed 3 days ago and no response !

Sincerely,

*********************************
Business Response
Date: 02/09/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that our internal team has reviewed this and below is the response from them :

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you.

Based on our investigation and your statements, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the theft of the parcel.

To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after [delivery date + 60 days]. Please ensure to get a Police Report and contact back before this time.

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

[Additional information to get a Police Report : To obtain a Police Report with the local authorities we recommend using ****** to find the local police station by using the zip code the package was delivered in. In most cases local authorities may allow you to file a claim online by going to their website. If an online filing is not available you may be able to call or go in person to the local station to file the claim.]

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 02/09/2024

Complaint: 21057053

I am rejecting this response because: They were notified before Christmas of the issue and are making me contact the police to figure something out from Christmas ! Bad business they are frauds !

Sincerely,

*********************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/27/23 i purchased 3 gift cards for amazon through a grocery store. Those gift cards were lost/stolen in the mail. The grocery store could only provide the serial numbers to those gift cards and to call amazon. Amazon would not do anything because they were not purchased directly from them.The wouldnt cancel the cards or help with reimbursement.I just want a refund for the gift cards or replacement of the 3, 50 dollar lost gift cards,*6300520899329042 ***************** *****************
Business Response
Date: 12/27/2023
Hello *****************,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the with your gift cards. It is certainly not what we expect our customers to go through.

Since this gift card was purchased in an offline retail store, and not through Amazon.com, I'm unable to send you a replacement.

I would request you to contact the grocery store where the gift cards are purchased to get help on it.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/27/2023

Complaint: 21056877

I am rejecting this response because:
The grocery store was only able to provide the serial numbers to cancel the cards for a refund. They could only direct me to speak with Amazon.

Sincerely,

***** *************************
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE CONTACTED AMAZON THE *** OF DELIVERY 11/11/2023, NUMEROUS TIMES AND, I CONTINUED TO RECEIVE NON-COMPLIANCE FOR ORDER #***-62794091937040 WHICH IS 4 ITEMS. I WENT THROUGH THE DUE PROCESS, WHEN I COMPLAINED ABOUT MY ORDER NOT BEING DELIVERED TO THE CORRECT APARTMENT. ANOTHER ORDER #***-2683442-8542602 WAS DELIVERED BY LAZERSHIP TO **************************************************. THIS ORDER WAS PLACED IN THE BUILDING LOBBY, AND NOT DELIVERED TO THE APARTMENT AS POLICY ******.
Business Response
Date: 12/30/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that our internal team is reviewing this and below is the response from them :

" We apologize that you haven't received your items from order #***-6279409-1937040. We're happy to help you further.

Please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

You're able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be submitted on or before 10 January **** to be considered for review. Send one set of responses for each package that you didn't receive. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Package tracking number:_______________

4. Name of the items you didn't receive:_______________.

5. Is it your first Amazon package at this address that you didn't receive?_______________

6. If no, how many times it has happened? _______________ "

I request you to please reply to the email sent on 'November 14, 2023 5:33 PM' with subject 'A Message from Amazon ***************** with the requested information and our team will review this further for you.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/26/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear sir: I am writing to bring to your immediate attention a critical issue concerning fraudulent sellers on the Amazon marketplace. As a dedicated and conscientious buyer, I have discovered that four sellers, currently active on Amazon, have been blacklisted by the ***** Market Supervision and ********************* for dishonest and fraudulent practices. According to the US Consumer Protection Act, such unlicensed operations are prohibited from selling.However, I have repeatedly reported these fraudulent sellers to Amazon, but Amazon has ignored them.Below are the details of the aforementioned sellers, along with their ******* Business License Identification Code:******************************************************* ******* Business License Identification Code(????????):****************** ******************************************************* ******* Business License Identification Code(????????):****************** ****************************************************** ******* Business License Identification Code(????????):****************** ******************************************************* ******* Business License Identification Code(????????):****************** Enclosed with this email, you will find supporting documents evidencing their inclusion in the blacklist for unethical business practices. It is crucial for the integrity of the Amazon marketplace and the trust of its consumers that such sellers are investigated and appropriate actions are taken.I look forward to your prompt response and actions in this matter. As a loyal customer, I trust that sir will uphold its standards and ensure a fair and honest marketplace for all its users.Thank you for your attention to this serious issue.
Business Response
Date: 01/09/2024
Hello la la,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention.

To investigate on this issue , I've partnered with our internal team.

Based on additional details discovered during a holistic investigation, we are unable to take action on any of the four Selling accounts raised as we are unable to confirm any abuse.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 01/10/2024

Complaint: 21056755

I am rejecting this response because:The business licenses of these four sellers have been blacklisted by the ******* police. According to ***************** Consumer Notification Act, Amazon should not allow them to sell to us consumers. The attached pictures are evidence that these four sellers' business licenses have been blacklisted by the ******* police. The names of the pictures correspond to the seller IDs.

Sincerely,

La La
Customer Answer
Date: 01/10/2024
The business licenses of these four sellers have been blacklisted by the ******* police. According to ***************** Consumer Notification Act, Amazon should not allow them to sell to us consumers. The attached pictures are evidence that these four sellers' business licenses have been blacklisted by the ******* police. The names of the pictures correspond to the seller ************************** has blatantly violated the US Consumer Disclosure Act and has been allowing this type of seller to sell after I have submitted strong evidence (regarding fraudulent seller business license being blacklisted by *****). Please provide a response from Amazon
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a loyal Amazon customer for years and have spent thousands of dollars of products Ive purchased. I have been blocked from leaving reviews for no reason for a year now. Ive attempted contacting Amazon multiple times because I buy from small businesses that depend on reviews for their products. They have no valid reason why my reviewing privileges were suspended and just transfer me to multiple representatives who cant help me and give me the same responses. *** attempted contacting supervisor after supervisor and various departments with no resolution. If Im allowed to spend thousands of dollars on their website I should be allowed to leave reviews for the products I buy. Id like this to be resolved as there is no valid reason Ive been given for the suspension.
Business Response
Date: 12/27/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 12/27/2023.

Sincerely,
Amazon.com
Customer Answer
Date: 12/27/2023

Complaint: 21056574

I am rejecting this response because:
I have been trying to get the restoration of leaving reviews after speaking with multiple supervisors and departments. Whatever activity that occurred on my account has since not occurred and I continue to spend thousands of dollars on Amazon purchasing from small businesses that I cannot leave reviews in their support. I have since changed my password and followed all of amazons guidelines. There is no reason I should continue to be blocked from leaving reviews. Please restore my privileges as it is not okay that I continue to be blocked from leaving reviews for the products I buy. I have done nothing wrong to continue to be blocked from leaving reviews at this time. I would like you to reconsider the decision.
Sincerely,

*****************************
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a computer monitor for my sons Christmas on 12/17. It was delivered 12/23. Order number 111-8679299-9419418. The box showed an almost identical monitor to the one I ordered so I wrapped it and didnt question. On Christmas morning when the gift was opened, we discovered that it was the wrong model. Contacted Amazon to let them know we received the incorrect model, not the one I purchased. Instead of exchanging, I was told I would have to return the item, wait for return to process, refund be issued, then refund to process, so I could then repurchase the item. I asked for a store credit instead so I could repurchase this as soon as they received the item, and I was told that because I used Affirm, I was not eligible for store credit. I had CS call me. He advised that ****** had a policy that any refunds could not be given to the purchaser, it had to go back to Affirm, and I should know these policies since I use Affirm. I wasnt requesting money back, he was rude, talked over me and said he delt with 50 people a day, he didnt care about our situation. I looked up Affirms policy on refunds for returned items. It states no cash refunds, but the stores regular return policy applied. Amazons return policy includes store credit. None of what he said was correct, because store credit is not cash, and again, I did not order the incorrect item, Amazon sent me the incorrect item. This is THEIR mistake to correct, not mine. I was advised to reach out to the seller directly only to be told to contact Amazon customer service because they were the ones shipping the item. I just want to get the item I ordered. It is currently in stock and there are zero reasons for Amazon to not correct their mistake in a reasonable way. I have started the return process. A pick up is scheduled for today. My hope is that the correct monitor be sent immediately or as soon as they receive the returned one.
Business Response
Date: 12/29/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the gift cards.

Upon reviewing I can see that a return has been created for the item which is the best and the only available option currently from our end for the order.

Rest assured once the refund is processed at our returns center you will receive a refund for the order.

I could also see that seller was contacted regarding this and they got back with the below response :

' Hello, dear customer. We are so sorry for the inconvenience.

1. If you would like to exchange the monitor, please send this monitor to the address below. Please provide us with the tracking number and your full name, delivery address, postcode and telephone number. We will
arrange the shipping of the new monitor as soon as possible when we receive the tracking number you provide.

2. If you would like a full refund, please also send the wrong monitor to the address below. When we receive the monitor, we will give you a full refund.

3. If you are unable to return but keep this monitor, we can directly compensate you $50 via Amazon.
Since you are still in the 30-day warranty period, please provide the invoice or receipt of the shipping when you return this monitor, we will refund you the shipping cost through Amazon.

If return on refund is not the best option for you, you can also check the above options and contact the seller.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/29/2023
I was not notified of the message from the seller. Amazon had already picked up my package and started the return. I have forwarded the information to the seller through Amazon. The solution provided by the seller was not satisfactory due to me incurring the cost of shipping to send back the item that was not what I ordered. I have asked that with the provided information of the monitor being sent back, that the correct monitor be shipped and no refund issued. This issue is not resolved.
Business Response
Date: 01/26/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that the refund has been processed for the order of amount $162.99 and it should reflect into your account within 3-5 business days from now.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a order on Oct 10, 2023 on Amazon order number 113-57977451681028 the order was never delivered. I have contacted multiple reps at Amazon multiple times who told me a refund will be issued. I only received a partial refund of $21.48 instead of the full amount of $64.44 I would like to have the remaining refund of $42.96 issued back to my original method of payment. It has been over a month that I have been going back and forth about this same problem and they confirmed the package was not delivered.
Business Response
Date: 12/27/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on December 28th 2023. This email confirms that the refund has been issued for USD 42.96 to the original payment method.

Sincerely,
Amazon.com
Customer Answer
Date: 01/05/2024
The refund has been issued and this is considered resolved. I was waiting to respond to make sure **** actually issued the refund on my credit card. Thank you for your assistance
Initial Complaint
Date:12/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am a satisfied (service wise) Amazon Prime member. I have had Amazon Prime since (before) 2015.However, As I was attempting to early register for a new no-add service with Amazon, I was thrown into a billing loop.Noone can tell me what I am being charged for or how much I will be charged.Both Amazon and Sprint indicate that neither of them have any billing information on my Amazon Prime account.1) Amazon Prime indicates that a third party (Sprint.com) is/was paying for my Amazon Prime. Amazon Prime indicates that there is no billing record available to tell me how much I was charged. Per **************** supervisor 26 December ******) ******** (bought Sprint) can not tell how much they were paying for my Amazon Prime Service. Indicating there are NO RECORDS available. ******** and her manager could not find any information on ******** and old Sprint data.3) I can not find on the Amazon Mobile App under payments any payment for the years I have paid for Amazon Prime.
Business Response
Date: 12/27/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your prime subscription.

Upon reviewing since your Prime membership is associated with your service through Sprint, they'll need to handle any questions about billing or membership management. Please contact them using the information below:

Self-service:

1. Go to Sprint.com
2. Sign in to your account
3. Click on My Sprint to find account management options

Online chat: *************************************

Phone: ************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/27/2023

Complaint: 21056395

I am rejecting this response because: Amazon indicated that I must go to Sprint.com. There is no Sprint.com anymore. Sprint was bought out by ********. The deal was announced on April 29, 2018. After a two-year-long approval process the merger closed on April 1, 2020, with ******** emerging as the surviving brand. Amazon refuses to research the problem at their end. I must have some account in billing even if a third pary is/was paying for it. T-MObile indicates that they have not records of paying for Amazon Prime. How do I get to Amaon biliing department?

Sincerely,

*************************
Business Response
Date: 01/10/2024
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your prime subscription.

Upon reviewing as informed already since your Prime membership is associated with your service through Sprint, they'll need to handle any questions about billing or membership management.

Please contact them using the information below:

Self-service:

1. Go to Sprint.com
2. Sign in to your account
3. Click on My Sprint to find account management options

Online chat: *************************************

Phone: ************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/10/2024

Complaint: 21056395

I am rejecting this response because: The Amazon representative, Vishal, keeps repeating the same INCORRECT solution. Sprint.Com does not exist. Yet, the Amazon representative thinks it does.
I have written ******************* - CEO, ************************* - Customer Success Manager, and ***************************** - Customer Success Manager.
************** of Amazon.coms Executive Customer Relations has responded but I kept getting Vishal with the same lame INCORRECT solution.
I want to PAY for my account directly. I would like a bill before I do that with a list of what I am paying for. VISHAL does not / Can not / WILL NOT supply that information.
Amazon seems to unwilling to supply any billing information.
It can not be that hard to get billing to supply an accurate bill.

Sincerely, and frustrated,

*************************
Customer Answer
Date: 01/11/2024
Complaint ID: ********
Hello BBB, Amazon has been sending me to the same SPRINT.COM.
VISHAL (Amazon Representative) continues to reference SPRINT.COM
****** (Manager at CS Amazon) gave me a link to see an invoice of my 2022 Amazon Prime account that failed.
What do we do about stalling tactics. I believe that no one at Amazon CS is trained proper and do not have the proper tools.
**************** supervisor at Amazon CS indicated that there is no ****************** at Amazon, and did not know the location of Amazon World HeadQuarters.
I have contacted the **** SVP of ***************** and the *********************** person.
NO RESULTS.
All I want to do is pay for my Amazon Prime and get a Invoice.

****************************
********************
************

Customer Answer
Date: 01/18/2024
Hello BBB,
Amazon has not responded. Amazon VISHAL has said to contact ******** ****************. But ********************** **************** VISHAL did not give a name/ticket number or anything else to continue with this problem.
All I want to do is pay my Amazon bill. Why am I having such a hard time?
Business Response
Date: 01/19/2024
Hello,

I am Vishal from Amazon.com.I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your prime subscription.

Upon reviewing since sprint has been acquired by ********* the current plan details & the charges can only be explained by them.

You can access further details on the same through their official website :

******************************************.

Upon further reviewing with ******** team below is the response from them :

" In order to get help with this today they will need to contact ************** ************** and we will be able to assist them.

Our care team will be able to assist".

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/23/2024

Complaint: 21056395

I am rejecting this response because: this is the same lame inaccurate response that "VISHAL" has been giving.
I called ******** Customer Service. ******** CS does not know anything about what "VISHAL" is talking about.
Ther are no notes in my account about ********************** discussing anything with ********.
I believe that "VISHAL" is not a real person. I believe that Amazon CS "VISHAL" is a bad version of AI that can not actually diagnose this issue.
Can "VISHAL" get a name of a ******** Customer service person that has the solution?
NO MORE LIES!

Sincerely,

*************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon refunded money to a customer who did not request it. My attempt to contact them have been ignored.
Business Response
Date: 01/20/2024
Hello from Amazon,
I am unable to locate any seller accounts using the email address provided within the complaint, #********. For security reasons, I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please provide the email address that was used when registering the seller account.
Customer Answer
Date: 01/25/2024
********************************* is the email address for the account
Business Response
Date: 02/13/2024
Hello,

Seller was charged for this order as seller did not respond to Amazon's notification email sent on December 17, ****. ******'s are given a turn around time of 07 days but seller failed to respond with the requested information. Therefore as per the seller agreement and Amazon's policy seller for charged for the dispute.

Sincerely,
******
Amazon.com
Customer Answer
Date: 02/15/2024

Complaint: 21056328

I am rejecting this response because:
its a deceptive business practice to not verify that the product was delivered and only give the seller 7 days to reply. They allow customers to lie in order to get free products

Sincerely,

***************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A product in "new condition" was purchased from Amazon.com at full price. The invoice, however, was changed to "used-like new" and a used product was sent. I was still charged the full price of the product. Amazon denies that the "new" option was ever selected when it is, in-fact, the default option and was, for certain, selected. Price trackers confirm that the price paid for that product was the maximum price of the day, which confirms that a "new" product was indeed purchased because the "used" items sell for much cheaper. Amazon refused to even replace the item and their only resolution involved a refund and me physically returning them the item.Order Number: 111-0341650-0294605
Business Response
Date: 12/27/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that returning the item for full refund is the best option here.

To return the item, go to our *********************:

**************************************

The ********************* will guide you through the process and give you a printable return mailing label. If a pre-paid label isn't available for your return, the ********************* will provide other options for getting the item back to us.

Once you've shipped the return, you can track your return here:

****************************************************

For more information on return refunds, please go to our Help pages:

*****************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

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