Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,462 total complaints in the last 3 years.
21,545 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/11/2023 and 12/13/2023 I ordered 3 E-Bikes on Amazon.com which were both sold and shipped by Amazon (not a 3rd party) as Christmas gifts. I was fully charged on my credit card and a tracking number was produced for both orders. A week later the tracking hadn't moved so I called and was directed to an Amazon Bulk Shipping Services representative and was assured that all 3 bikes were on trucks and being delivered and not to worry. Come 12/23/2023 I get an email about BOTH orders being cancelled and one email offered a $10 credit for the inconvenience. I got no other email for compensation about the 2 bikes on the order that was cancelled, just a "sorry, we cant fulfill this item" email. Amazon fraudulently and blatantly lied about ever having these bikes, ever shipping them out AND holding my money hostage for two weeks. And the worst part is getting the cancellation emails 2 days before Christmas and people not getting their gifts. Now, I have been hearing about other in the same situation getting full refunds, which would be expected, but on top of that getting $300 in compensation PER BIKE. I was offered a $50 credit then a $100 credit. The $100 credit was then retracted. Others have also been offered to price match other bikes sold and shipped by Amazon. I have been a loyal customer for over 15 years with **********************. I would just like to be compensated FAIRLY and EVENLY like others have been over this issue.
Business Response
Date: 12/28/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the missing delivery of your order. I've shared the feedback with our team for necessary action to avoid it in future.

We respect your request for additional compensation on the orders however we've reviewed this instance in its entirety, and it's not one we're able to accommodate at this time.

I understand this isn't the answer you were hoping for and I regret weve been unable to fulfill the request. We have issued the refund and already added the possible promotional credits on your account. We are unable to extend it further.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************

Customer Answer
Date: 12/28/2023

Complaint: 21061438

I am rejecting this response because:
Unfair treatment of a customer in the same situation where others have been compensated accordingly to the MAJOR inconvenience and s**** up on Amazon's side. I haven't even received a $10 credit per bike while others are getting $250. Can you see my frustration and why I am going to continue down this road? Please cancel my prime while I further pursue possible legal action due to Amazon's negligence, blatant lies and holdong customers money hostage for over 2 weeks.

Sincerely,

***********************
Initial Complaint
Date:12/27/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon advertised 24 cans of 12oz ginger ale soda for $5.98. I ordered 2 orders of this advertisement. I paid $14.22 for 2 orders. I received, one 1 order of 24 cans instead of 48; the amount I paid for. I called the customer service and asked for the remaining 24 cans to be sent to me. I was told that I could only get a refund or place a new order at a higher price with 12 cans half of the original order. Amazon is refusing to honor the sale advertised price. They are insisting that I buy the product at the higher price. Please see to it that Amazon stands behind their advertised product/items.I ordered 2 orders of 24 soda for $5.98 each, I paid $14.22 for 2 orders. I should not be forced to pay a higher price for half the amount.Sincerely,*******************************
Business Response
Date: 01/09/2024
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the missing item from your order. I've shared the feedback with our team for necessary action to avoid it in future.

I get that you would like us to deliver those missing qty however that option isn't available. To help you on this matter, I've issued a refund of $7.80 (the current price available on the website for this item including regulatory fee) back to your original payment method.

I request you to please reorder this item so that you will effectively get it without any additional payment as I refunded the above amount.

I hope this helps.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/27/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I needed a 220 volt electric rolling gate to for my building out of country, which I found on Amazon which indicated within the description. It is attached and highlighted yellow. The item blew up after installation and I later noticed that on a different side it also stated up to 110volts only. I had called about this inconsistency and the customer agent refused to hear me out and only wants to indicate how much time I had in other to return a purchase. Customer agent name ****** I need help in resolving this matter
Business Response
Date: 12/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6383750-0224207 regarding the item defective which you received.

I see that you already contacted our concern team regarding this and based on order details, the return window for the item expired on May 14, 2023.

As the return window expired I request you to contact manufacture for warranty claim, if the issue rises within the return window we could have take action on it and help you with available options.

In this case as the return window expired and order delivered long ago we don't have any option to take action.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/29/2023

Complaint: 21061382

I am rejecting this response because
the issue is the inconsistencies in the advertising. Im not sure why the focus is on the return window. Tricking people to buy something is wrong and thats what needs to be looked at.

Sincerely,

*******************************
Initial Complaint
Date:12/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON decemeber 27 Amazon cancelled my prime account for no reason, would do nothing about it I have had multiple problems with them. How can they be allowed to do business like this.
Business Response
Date: 12/28/2023
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your Amazon account.

Upon reviewing the Prime account linked to the email address provided with this complaint, I see that your account status is currently active.

If you are still unable to log into or access your Prime account, could you please write back to us with the email address or phone number linked to your account so that we can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 12/30/2023

Complaint: 21061341

I am rejecting this response because:Where is my refund?

Hello,

I'm sorry to hear about the issue you had with your Prime membership in your Amazon account.

I've applied a gift card credit of $16.41 in your account that was used to pay for reactivating the membership in the account.

I've also processed a refund of $32.82 equivalent to 2 months membership fee in the card you are using to pay for Prime membership.

The refund will be available in your credit card statement within the next 3-5 business days.

Most questions are answered in Your Account ***********************/your-account) or in our Help pages (www.amazon.com/help). If you do need to contact us in the future, here's a link to our Contact Us page:

***********************************************************************

We appreciate your business and look forward to serving you again in the near future.

Best regards,

************

Sincerely,

*****************************
Customer Answer
Date: 12/30/2023
Never got my refund

Hello,

I'm sorry to hear about the issue you had with your Prime membership in your Amazon account.

I've applied a gift card credit of $16.41 in your account that was used to pay for reactivating the membership in the account.

I've also processed a refund of $32.82 equivalent to 2 months membership fee in the card you are using to pay for Prime membership.

The refund will be available in your credit card statement within the next 3-5 business days.

Most questions are answered in Your Account ***********************/your-account) or in our Help pages (www.amazon.com/help). If you do need to contact us in the future, here's a link to our Contact Us page:

***********************************************************************

We appreciate your business and look forward to serving you again in the near future.

Best regards,

************
Business Response
Date: 01/05/2024
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

Upon reviewing your account, I see that the $16.41 added to your gift card balance on Wednesday, December 27, 2023 was used on D01-XXXXXXX-XXX5849 (Prime Membership Fee).

You can review your current gift card balance and transaction history here:
www.amazon.com/gc/balance

I've refunded 2 months of your Prime, totaling to $32.82. You should see the refund reflected in your credit card statement within 3-5 business days, as this depends on the processing speed of your bank.

I apologize for the inconvenience this has caused. Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 01/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I agreed to a prime try and buy. I did not receive the item on date stated. Contacted amazon and was told to continue waiting. Contacted them again and was told to wait several more days. Contact amazon and was told trial period started because item shows delivered. Asked for proof of delivery and amazon states they are unable to provide.I have cameras at my front door and received several other packages from amazon but not the boots. Advised amazon and being told to file a police report. I did not see the item being stolen and have no reason to believe it was delivered to me. I do not have the time to go into my local police station who is not online to file a report for something that I do not believe was even delivered to me. Amazon needs to contact **** and figure out where it was delivered. I did not receive the item and was charged for an item that was not received as promised. Unable to get further help from amazon "customer" service.
Business Response
Date: 12/29/2023
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I'm sorry to know about the issue you've had with your try and buy order#***-3523494-7271447. I apologize for the inconvenience caused.
I've reviewed the details and see that our team has already sent the correspondence on the issue. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Ive pasted their response below for your convenience:
-------------
Hello *****,

Were sorry to hear that you havent received your items from order#***-3523494-7271447.
It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Items that aren't received are inconvenient for you and costly for Amazon.

Based on our investigation and your statements, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the theft of the parcel. To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after February 14, ****. Please ensure to get a Police Report and contact back before this time

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Thank you for your understanding.
---------------
Hence, I request that you please submit the report before February 14, ****, so we can assist you.
In this case, we are not able to provide any further information apart from this.
We appreciate your understanding and look forward to hearing from you.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product on December 16th, package apparently as per Amazon App left Amazon facilities in ********** on December 18th with a courier of their selection, app notified me the package got damaged on December 20th, today is the 27th and although the app has been telling me that the package is undeliverable and that I would receive a refund, I have neither received the item, nor the refund and now after talking to Amazon customer service they are telling me I have to wait until January 7th to call back and see if they refund me the money. It is absurd that the company takes my money, damages my package, does not send a replacement item and now keeps my money for 15 more days.
Business Response
Date: 12/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/28/2023

Complaint: 21061290

I am rejecting this response because:The business is excusing itself to give a formal response to this matter stating they aren't sure if I am the account owner and saying they have not been able to locate the order ID, when I am clearly sending screenshots of the tracking and the conversations I crossed with their so called customer service. It is evident that no person would be filing a complaint regarding this matter other than the afflicted, the account owner.

My amazon account is linked to my email address ********************** and I am not the only human to have multiple email accounts for different activities. The order number is 112-7314347-3695420

I am also attaching screenshots to the order information to their own website. And I consider that Amazon and its representatives are mocking the BBB system and process trying to delay the substantive reply to my complaint while they decide if they will deliver the product out of the promised dates or if they finally decide to reimburse me for the amount payed after all that I have had to go through.

Sincerely,

*************************;
Business Response
Date: 01/05/2024
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-7314347-3695420 regarding refund for the item which is returning to fulfillment center.

Considering the as lost and also the delivery date passed, I've issued refund for the item to your original payment method.

You'll receive the refund within 3-5 business days and you'll receive the refund confirmation email to your registered email address shortly.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/05/2024

Complaint: 21061290

I am rejecting this response because: They are now stating in the response they will make the refund in the following 3 to 5 business days. But also sent me an email stating it could take 7 to 10 business days and the reason for the refund is "Customer Return" which is simply not true. They took my money more than 20 days ago, chose a courier, sent me a package, damaged the package during christmas season, reported the damage on their system but never sent a new one. As of today I don't have my money, I don't have my gift I had bought, I don't have the refund which they state is still 3 to 5 business days aways in the best scenario as there is still confusing information in different email as I'm attaching evidence, and I don't have any apology nor compensation for having to go through all of this without being at fault for any of the issues that happened around this purchase.

I am demanding immediate refund of my money, a sincere apology and a compensation. I think that is what's fair after damaging the product during christmas season, never delivering, taking 20 days at least so far for refunding, giving me confusing information through all the "customer service" channels, and having to go through the BBB to even get them to talk to me seriously.

Sincerely,

*******************************
Initial Complaint
Date:12/27/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON October 11, 2023, I purchased a drill then I returned it because it wasn't working. My order number is Order# ***-2982051-5579415. I bought it for $29.08, the business provided the item that doesn't work correctly so I returned it, few weeks later I got an email stating they didn't receive my returned when I reached out to amazon I was told to disregard the email then few days later they took money out of my account. I was told in order to get my money back I will have to send in my ID because there's some fraud going on lately with amazon. I send in my ID then after that I was told to resend it again. I don't get it why I have to keep sending my ID in order to get my refund back, if they think it's some type of fraud going on the account, they can close the account instead.
Business Response
Date: 12/28/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the retro charge on your account for the order you have returned.

I appreciate your efforts in following the instructions from our team regarding your ** submission.

After looking into our records, we found that you have already submitted an ** with us, but we were unable to validate it. This is due to various reasons such as the photo could have been blurry or the ** was expired. You are welcome to re-submit your ** to continue the investigation.

Once you submit your information, it can take up to 3 business days for us to finish our investigation. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,
********
Customer Answer
Date: 12/28/2023
Where was the email send? I didnt get the email
Customer Answer
Date: 12/28/2023

Complaint: 21061248

I am rejecting this response because: I already send my ID again and nothing happened. They're making excuses for not to send me my money back.

Sincerely,

************************
Customer Answer
Date: 12/28/2023
I send them my ID twice and still saying the same thing! My ID is not expired, and it wasn't blurry.
Business Response
Date: 01/09/2024
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund.

Thank you for submitting the ID.

We have issued a refund of $29.08 back to your original payment on Wednesday, January 3, **** at 12:40 PM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************************
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ladder from amazon. I received the ladder and was unable to use it as the rung did not stay supported and item was not what I needed to reach *******. I submitted a return with amazon and with their shipping label shipped the item back. Item was received by amazon and now they are saying they will not refund me the cost until they "investigate". I have asked for additional information and do not feel comfortable uploading my ID. I have asked for further help or explanation as to why I am not being refunded and no one is assisting me. I followed the policy and procedures and would like my refund as outlined under amazon policy.
Business Response
Date: 12/29/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-3523494-7271447 regarding refund for the item you returned.

Based on order details, the refund of $279.63 is processed back to your original payment method.

You'll receive refund within 3-5 business days and you'll receive the refund confirmation email to your registered email address.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase on November 1st, 2023 of $206.85 for a pair of AirPods. They offered 30 days to return the item and I had initiated a return on November 7th, 2023 with the requirements of the transaction needing to be approved by a service representative prior to the shipment of the item. The item was shipped out on November 10th and received by the shipment facility on November 13th. I was promised a refund upon the return of the product by December 2nd. As of today I have yet to receive my refund. They had requested an id for the return and I have sent it in twice yet still no response on the matter. Order number: 112-6693043-7625060 Account number:Tracking number: 1z6e55409064572983
Business Response
Date: 12/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6693043-7625060 regarding refund for the item you returned.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order date was December 2, 2023. I dropped off my item at Amazon fresh on December 2, 2023 today on December 27, 2023. I checked the status of my refund and it said it was lost in transit I contacted call customer support, which they were asking for personal information, such as my state ID which i thought was weird, i just want my refund i dont feel comfortable them having my personal information
Business Response
Date: 12/28/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order.

I've verified that you were requested to provide the details of the ** proof by our Specialist team. The ** is required to validate your account and verify the ownership. Without it, we are unable to proceed further for your reported order.

I request you to please follow the below link to provide the **:

*******************************************************************;

Rest assured that all details provided are secure. You can review our Privacy Notice by clicking on the below:

******************************************************************************************;

After the ** is provided it would take 3 business days for an update. I request you to please contact us through chat or call post this timeline after uploading the ** for further help.

I apologize for the inconvenience this has caused. Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/28/2023

Complaint: 21061047

I am rejecting this response because:
I already provided proof and was provided a refund email but never got it
Sincerely,

*********************

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