Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,690 total complaints in the last 3 years.
21,964 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product on December 16th, package apparently as per Amazon App left Amazon facilities in ********** on December 18th with a courier of their selection, app notified me the package got damaged on December 20th, today is the 27th and although the app has been telling me that the package is undeliverable and that I would receive a refund, I have neither received the item, nor the refund and now after talking to Amazon customer service they are telling me I have to wait until January 7th to call back and see if they refund me the money. It is absurd that the company takes my money, damages my package, does not send a replacement item and now keeps my money for 15 more days.
Business Response
Date: 12/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/28/2023

Complaint: 21061290

I am rejecting this response because:The business is excusing itself to give a formal response to this matter stating they aren't sure if I am the account owner and saying they have not been able to locate the order ID, when I am clearly sending screenshots of the tracking and the conversations I crossed with their so called customer service. It is evident that no person would be filing a complaint regarding this matter other than the afflicted, the account owner.

My amazon account is linked to my email address ********************** and I am not the only human to have multiple email accounts for different activities. The order number is 112-7314347-3695420

I am also attaching screenshots to the order information to their own website. And I consider that Amazon and its representatives are mocking the BBB system and process trying to delay the substantive reply to my complaint while they decide if they will deliver the product out of the promised dates or if they finally decide to reimburse me for the amount payed after all that I have had to go through.

Sincerely,

*************************;
Business Response
Date: 01/05/2024
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-7314347-3695420 regarding refund for the item which is returning to fulfillment center.

Considering the as lost and also the delivery date passed, I've issued refund for the item to your original payment method.

You'll receive the refund within 3-5 business days and you'll receive the refund confirmation email to your registered email address shortly.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/05/2024

Complaint: 21061290

I am rejecting this response because: They are now stating in the response they will make the refund in the following 3 to 5 business days. But also sent me an email stating it could take 7 to 10 business days and the reason for the refund is "Customer Return" which is simply not true. They took my money more than 20 days ago, chose a courier, sent me a package, damaged the package during christmas season, reported the damage on their system but never sent a new one. As of today I don't have my money, I don't have my gift I had bought, I don't have the refund which they state is still 3 to 5 business days aways in the best scenario as there is still confusing information in different email as I'm attaching evidence, and I don't have any apology nor compensation for having to go through all of this without being at fault for any of the issues that happened around this purchase.

I am demanding immediate refund of my money, a sincere apology and a compensation. I think that is what's fair after damaging the product during christmas season, never delivering, taking 20 days at least so far for refunding, giving me confusing information through all the "customer service" channels, and having to go through the BBB to even get them to talk to me seriously.

Sincerely,

*******************************
Initial Complaint
Date:12/27/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON October 11, 2023, I purchased a drill then I returned it because it wasn't working. My order number is Order# ***-2982051-5579415. I bought it for $29.08, the business provided the item that doesn't work correctly so I returned it, few weeks later I got an email stating they didn't receive my returned when I reached out to amazon I was told to disregard the email then few days later they took money out of my account. I was told in order to get my money back I will have to send in my ID because there's some fraud going on lately with amazon. I send in my ID then after that I was told to resend it again. I don't get it why I have to keep sending my ID in order to get my refund back, if they think it's some type of fraud going on the account, they can close the account instead.
Business Response
Date: 12/28/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the retro charge on your account for the order you have returned.

I appreciate your efforts in following the instructions from our team regarding your ** submission.

After looking into our records, we found that you have already submitted an ** with us, but we were unable to validate it. This is due to various reasons such as the photo could have been blurry or the ** was expired. You are welcome to re-submit your ** to continue the investigation.

Once you submit your information, it can take up to 3 business days for us to finish our investigation. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,
********
Customer Answer
Date: 12/28/2023
Where was the email send? I didnt get the email
Customer Answer
Date: 12/28/2023

Complaint: 21061248

I am rejecting this response because: I already send my ID again and nothing happened. They're making excuses for not to send me my money back.

Sincerely,

************************
Customer Answer
Date: 12/28/2023
I send them my ID twice and still saying the same thing! My ID is not expired, and it wasn't blurry.
Business Response
Date: 01/09/2024
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund.

Thank you for submitting the ID.

We have issued a refund of $29.08 back to your original payment on Wednesday, January 3, **** at 12:40 PM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************************
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ladder from amazon. I received the ladder and was unable to use it as the rung did not stay supported and item was not what I needed to reach *******. I submitted a return with amazon and with their shipping label shipped the item back. Item was received by amazon and now they are saying they will not refund me the cost until they "investigate". I have asked for additional information and do not feel comfortable uploading my ID. I have asked for further help or explanation as to why I am not being refunded and no one is assisting me. I followed the policy and procedures and would like my refund as outlined under amazon policy.
Business Response
Date: 12/29/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-3523494-7271447 regarding refund for the item you returned.

Based on order details, the refund of $279.63 is processed back to your original payment method.

You'll receive refund within 3-5 business days and you'll receive the refund confirmation email to your registered email address.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase on November 1st, 2023 of $206.85 for a pair of AirPods. They offered 30 days to return the item and I had initiated a return on November 7th, 2023 with the requirements of the transaction needing to be approved by a service representative prior to the shipment of the item. The item was shipped out on November 10th and received by the shipment facility on November 13th. I was promised a refund upon the return of the product by December 2nd. As of today I have yet to receive my refund. They had requested an id for the return and I have sent it in twice yet still no response on the matter. Order number: 112-6693043-7625060 Account number:Tracking number: 1z6e55409064572983
Business Response
Date: 12/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6693043-7625060 regarding refund for the item you returned.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order date was December 2, 2023. I dropped off my item at Amazon fresh on December 2, 2023 today on December 27, 2023. I checked the status of my refund and it said it was lost in transit I contacted call customer support, which they were asking for personal information, such as my state ID which i thought was weird, i just want my refund i dont feel comfortable them having my personal information
Business Response
Date: 12/28/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order.

I've verified that you were requested to provide the details of the ** proof by our Specialist team. The ** is required to validate your account and verify the ownership. Without it, we are unable to proceed further for your reported order.

I request you to please follow the below link to provide the **:

*******************************************************************;

Rest assured that all details provided are secure. You can review our Privacy Notice by clicking on the below:

******************************************************************************************;

After the ** is provided it would take 3 business days for an update. I request you to please contact us through chat or call post this timeline after uploading the ** for further help.

I apologize for the inconvenience this has caused. Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/28/2023

Complaint: 21061047

I am rejecting this response because:
I already provided proof and was provided a refund email but never got it
Sincerely,

*********************
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a toothbrush from Amazon on 7/28 and received it a few days later. Now the toothbrush in ordered was white but I received a pink one instead. I returned it on 8/25 which was within the 30 day return window and it was delivered to them on 8/31. I never received a refund but their customer service agent said I got one but couldnt find when that was. I contacted them again and now they want me to give them my government issued photo ID in order to refund me which is super sketchy because of their history of how they use user data and the guy even said it doesnt guarantee me a refund which makes giving them my ID nonsense then
Business Response
Date: 12/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/28/2023

Complaint: 21061018

Hi ********
My order number is 112-7110396-5522647. I shouldve been refunded for this near the beginning of September since it was delivered back to yall the last week of August
Business Response
Date: 01/05/2024
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-7110396-5522647 regarding refund for the item.

I'm sorry for the delay in refund processing, I've issued refund for the item to your original payment method.

You'll receive the refund within 3-5 business days and you'll receive the refund confirmation email to your registered email address shortly.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought some Pokmon cards for my grandson for Christmas when he got them he was very upset telling me that the cards had been opened and replaced with fake cards This seems to be a big problem since some of these cards can be worth a lot of money I believe people who work for these companies are taking the good cards and replacing them with fake ones shame on them he was very upset
Business Response
Date: 12/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-3740916-4549816 regarding the item you received.

I'm sorry for the inconvenience caused due to the item in such condition and I can understand as it a gift
how you felt bad.

I'll take this feedback and forward it to our concern shipping team so that such issues won't get repeated.

Based on order details, I see that the return for the item is created. You can return the item to get refund and you can reorder to get the item delivered at the earliest.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************

Customer Answer
Date: 01/11/2024
Thank you for keeping me updated on my complaint. Iam not satisfied with their answer. Yes I would like refund but I would also like new cards sent without being charged. These people are scamming people out of these cards and should held accountable for there actions . If you look further into this iam not the only one who has complained about these cards.They should a better eye on there people who do the packaging of these products. Thank you
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a PerVita Medical Extracorporeal Shock Wave Therapy which when i received it, discoverd the ****** had false i formation on Amazon. this item was returened and received by amazon on 12/23. I called today the 27th to inquire about my refund. I was told it could takev2 weeks to a month. This is on Amazon website, When you return an item, your refund amount and refund method may vary.. I have received refunbds the same day or in 2 days. No one could answer why this could take longer. Based on the fact that Amazon is also aware this seller has false informtionanf they have received complaints, I qant an immediate refund
Business Response
Date: 12/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6779206-7899417 regarding refund for the item you returned.

Based on order details, the refund of $1,522.25 processed back to your original payment method on Wednesday, December 27, 2023 at 6:37 PM (PST).

The refund will appear on your card within 3-5 business days. The refund confirmation email was sent to your registered email address on Wednesday, December 27, 2023 at 11:54 PM (PST).

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My name is ****** Pecherskyi ************************** My account was deactivated in accordance with section 3 of Amazons Business Solutions Agreement. This happened as a result of a relation to another account that doesnt belong to me. I am sincerely sorry that this issue occurred on my account. I take full responsibility for this and have done my best to fix it and prevent this issue in the future. I have written an appeal with all explanations and preventive measures about this issue. Please look at the attached document and assist me with reactivating my selling account. I respectfully ask you to consider the details and have influence on Amazon to reinstate my account, because I presented all the explanations to prove that I fixed everything. Best wishes, ***********************
Business Response
Date: 12/28/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 28th Dec 2023.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 12/28/2023
Hello!
My account ********** was suspended due to being related to another account - PartyForKids.
My name is ***********************. I am the SOLE owner of the "KITCHENINI"Amazon seller account. The owner of the related account "PartyForKids" is *******************************.
******************************* was my former employee from July 25, 2022, to July 18, 2023. He was my private assistant who assisted me in coordinating workflow, maintaining documentation, and scheduling meetings with partners and investors.
Our accounts were related due to the following reasons:
? BRAND - I gave limited permission to the account PartyForKids to use my brand "Kitchenidealix." When we worked together, the owner used my brand rights because he partially performed the functions of a PPC specialist. I gave him permission to prevent access to my account. It was safe from the point of view that no one had access to my account = no one could harm it.
PLEASE CAREFULLY REVIEW MY PLAN OF ACTION AND ALL THE SUPPORTING DOCUMENTS. I HOPE YOU WILL BE SATISFIED AND WILL REINSTATE MY SELLING ACCOUNT.
Customer Answer
Date: 01/01/2024

Complaint: 21060876

I am rejecting this response because:
Hello!
My account ********** was suspended due to being related to another account - PartyForKids.
My name is ****** Pecherskyi. I am the SOLE owner of the "KITCHENINI" Amazon seller account. The owner of the related account "PartyForKids" is ********************************
******************************* was my former employee from July 25, 2022, to July 18, 2023. He was my private assistant who assisted me in coordinating workflow, maintaining documentation, and scheduling meetings with partners and investors.
Our accounts were related due to the following reasons:
- BRAND - I gave limited permission to the account PartyForKids to use my brand "Kitchenidealix." When we worked together, the owner used my brand rights because he partially performed the functions of a PPC specialist. I gave him permission to prevent access to my account. It was safe from the point of view that no one had access to my account = no one could harm it.
PLEASE CAREFULLY REVIEW MY PLAN OF ACTION AND ALL THE SUPPORTING DOCUMENTS. I HOPE YOU WILL BE SATISFIED AND WILL REINSTATE MY SELLING ACCOUNT.

Sincerely,

Yevhen Pecherskyi
Business Response
Date: 01/08/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/8/2024.

Thanks,

Amazon.com
Seller Performance
Customer Answer
Date: 01/14/2024

Complaint: 21060876

I am rejecting this response because:
Hello!
I have broken all relation between our accounts.
******************************* was my former employee from July 25, 2022, to July 18, 2023. He was my private assistant who assisted me in coordinating workflow, maintaining documentation and managing my brand "Kitchenidealix" that's why I added him to my brand registry.
Our accounts were related due to the following reasons:
- BRAND - I gave limited permission to the account PartyForKids to use my brand "Kitchenidealix." When we worked together, the owner used my brand rights because he partially performed the functions of a PPC specialist. I gave him permission to prevent access to my account. It was safe from the point of view that no one had access to my account = no one could harm it.
I HAVE FIRED HIM AND I DO NOT KEEP IN TOUCH WITH HIM.
Please reactivate my account.

Sincerely,

Yevhen Pecherskyi
Business Response
Date: 01/22/2024
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 1/22/2023.
Thanks,
Amazon.com Seller
Performance
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding the item (Bone Conduction Headphones, Wireless Bluetooth 5.3 Swimming IPX8 Professional Waterproof Headset) in Order# ***-9636995-5731442. It was returned back in November and refunded. However, Amazon charged me $72.51 on 12/6/23 again because they did not received the item, even though it was returned and accepted through ******. I had multiple conversations with Amazon customer service on this issue. ********************** have confirmed this is their mistake, and every time I was promised a refund but I never received it.
Business Response
Date: 12/28/2023
Hello *********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that retrocharge was made against the order #***-9636995-5731442 you already returned. It is certainly not what we expect our customers to go through.

To quickly resolve this for you, I can issue a gift card refund of $72.51 to your account as soon as I receive confirmation from you.

If youd prefer a refund to original payment method, I will forward your query to our specialist team so they can help you with refund.

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************

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