Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,696 total complaints in the last 3 years.
21,773 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
placed order for wet/dry polishing paper on Nov 30, 2023 for $11.65. The first package was severely late and when conacted them got lots of excuses but no answers as to where the package was until someone addmitted it was lost and they were sending another out and would be delieverd no later than Dec. 22, 2023. I called today because item was not delivered as wasn't even shipped yet. More excuses followed and no answers as to when or IF we would ever see item. Tired of calling and calling with no answers nor explinations. Not willing to get any help from company and tired of waiting.
Business Response
Date: 12/27/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the delay of delivery of your order Zona ****** 3M Wet/Dry Polishing Paper, 8-1/2-Inch X.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

Upon checking I see that the estimated delivery date for the replacement item is Thursday, December 28, 2023. I'd request you to wait till the estimated delivery date, the item will be delivered by then.

However If you no longer want to wait, please let us know and we will issue the refund for this item.

Your patience and understanding are greatly appreciated.
Regards,
Pratap
Initial Complaint
Date:12/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Christmas Tree from Amazon that was listed as a 5 year ********* Amazon transfers the warranty to the seller after 1 year and the seller only honors 3 years max ********* Amazon falsely put a warranty for a shorter tree directly on the item page.
Business Response
Date: 12/28/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to locate the order number you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 12/28/2023
Order# ***-1677886-2185061
Business Response
Date: 12/30/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing the order number with us. I understand your concern regarding the warranty.

Upon checking I see that the warranty is provided by the manufacturer. We request you to reach out to the manufacturer in this matter.

Most manufacturers list contact information online. You may want to try doing a web search to find National Tree's phone number or website.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 01/04/2024

Complaint: 21059380

I am rejecting this response because: I have contacted the company, their warranty does not match the warranty that was listed under the item on Amazons page when purchased. They do not have a 5 year warranty like was listed under warranty when the item was purchased and is still listed this way under the item.

Sincerely,

***************************
Initial Complaint
Date:12/27/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was wrongfully banned on Amazon. I am a loyal prime member. After reviewing wig and being denied of the review being posted, I try to rewrite my review and I receive We apologize but Amazon is not accepting reviews on this product from this account. If you would like to contact us about this decision, please email community-****************************** I have emailed help for Amazon multiple times with no reply. This is unnacceptable. Ive had over 15+ reviews successfully posted live and spent thousands of dollars on Amazon, now I am banned and cannot leave reviews. This is very disappointing
Business Response
Date: 12/27/2023
Hello,
We have reviewed the Customer's account and determined that their account and their reviewing privileges are still active, and they are able to post reviews.
We are unable to provide information on our investigation methods.
Initial Complaint
Date:12/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/28/23 I purchased *********** from Amazon Estimated arrival 12/12/23. Ordered change to arrive 12/19/23-12/21/23. As time approached I never received notification that the item was shipped so on 12/19 I contacted Amazon customer service via chat. They stated that the shipping status was not updated, but to assure me it had shipped and would be delivered without fail by 12/21/23 at 10 pm. On 12/20 there was still no shipping updated and it showed it had not shipped, so I contacted Amazon customer service chat. **************** guarantee me my product I had purchased was shipped and would definitely be there on 12/21/23. On 12/21 I never received my item I was guaranteed without fail by customer service. Contacted customer service on 12/21/23 notifying them that my item has not been delivered, and the customer service rep said it was going to be delayed yet again.. they said the item was never shipped due to my payment not going through requesting me to give them another payment, which was completely false. Then another customer service rep came on and said that it was not shipped because they do not have the item in stock and furthermore, they sold me an item that they never even had and kept prolonging the date. I called customer service again on 12/24/23 and the customer service representative told me that unfortunately the last 2 customer service reps had lied and shes not sure why they had lied, and that this would be reported to corporate office as they will review this recorded phone conversation. She told me that the item would be shipped and delivered by 1/3/24 then mentioned that this product will not be carried by Amazon anymore. **************** representative promised me a product that they dont even carry anymore but said it will be delivered January 3.? She also mentioned that I need compensation as their have been many legal issue at this point. I have been lied to continuously this entire time by several different Amazon employees. I want Amazon to make this right before I take legal actions. I have video of entire conversations and phone call was recording by Amazon for evidence if needed.
Business Response
Date: 12/30/2023
Hello ******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 12/31/2023
Hello ******,

I hope this email finds you well. Thank you for writing back to ** with Order ID: *******************.

Upon reviewing the order, I see that you were provided with an Estimated Delivery Date, instead of a Guaranteed Delivery Date.

I truly understand any frustration this may have caused. Despite our best efforts to provide 100% on time order fulfillment, there are rare situations outside of our control that can impact our ability to deliver - - such as issues related to weather, transportation , inventory , or operational; as was the case here. I do see we notified you via email of the delay, once we were aware.

In such cases, your delivery progress tracker may include an Estimated Delivery Window. When available, it will also appear in Your Orders and notifications. It provides information about when you can expect deliveries. External factors, such as traffic, can affect delivery windows.

They're not guaranteed and may be subject to change. Deliveries can arrive before or after estimated windows.

You can learn more about Estimated Delivery Windows on our website here:
************************************************************************************************************.

We respect your request for additional compensation for this ordering experience; however, we're unable to offer further discounts or monetary compensation beyond what has been provided. I realize this news may be disheartening to hear, but please know we truly care about your experience. Be assured your candid feedback will be used to continually improve our processes and services.

I apologize for the inconvenience this has caused. Thank you for your understanding.

Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 01/04/2024

Complaint: 21059343

I am rejecting this response because:
Im not complaining in regards to the estimated date of shipping that was given when I ordered it.
Im complaining because your customer service provided me false information on 3 different day with 3 different customer service representatives. I When I contacted customer service via chat, they guaranteed on the first two days of contacting that it would without fail arrive December 21, which is prior to Christmas Day. then the next customer service I talked to guaranteed me it would be here on December 21. The third day I contacted, which was on December 21. They stated it never shipped because of my declined payment method.. furthermore, I never added any other payment method but yet I did receive my order and the payment did go through so I had lies on three separate occasions and Im already talking to an attorney in regards to a breach in contract or consumer fraud. We can take care of this now, or I can go the legal way, which will cost a lot more money as were looking into a class action lawsuit. I have every bit of evidence as I attached some of the screenshots, but I also have a screen recording of the entire conversation that ** also able to send. So yes, I agree that a guarantee is totally different than a estimate but when your customer service guarantees on two different occasions, and then turn around when it never arrived and say it was on my fault, because of my payment method; requesting me to input another payment method; which I never did I left it be, and for some strange reason, the transaction went through after my complaints with customer service for the fourth time, and the item was shipped. If thats not sketchy and fraudulent, I dont know what is but I have every bit of evidence if you need any more details.

Sincerely,

*********************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau Team,I am writing to file a complaint regarding the suspension of my Amazon seller account and to seek your assistance in resolving this issue. Despite our efforts to appeal the suspension, Amazon has not been responsive or considerate of our appeals. We believe that your intervention can help facilitate a fair resolution.On June 13, 2022, my account was deactivated due to a violation of Amazon's policies. We acknowledge our unintentional violation, which stemmed from a lack of understanding of Amazon's Drop Shipping policy. We used packaging with a third-party logo, which confused customers regarding the fulfillment of their orders. However, we want to emphasize that we personally fulfilled and shipped every order, ensuring quality checks and adherence to product descriptions and standards.To rectify this situation and prevent future violations, we have taken the following steps: Ceased using boxes with third-party logos and exclusively using custom-made packaging. Transitioned to Amazon's Fulfilled by Amazon (FBA) service to comply with dropshipping rules. Initiated the process of transitioning to a wholesale supplier, LEEMARPET, to strictly adhere to Amazon's Drop Shipping policy. Committed to diligently monitoring prices to ensure compliance with Amazon's Seller Code of Conduct. Conducting comprehensive staff training on Amazon's policies. To demonstrate our commitment to maintaining a compliant presence on Amazon, we are prepared to exclusively utilize Amazon's FBA program.Despite our best efforts to appeal directly with Amazon, we have not received a satisfactory response. We kindly request your assistance in urging Amazon to reevaluate our case, considering the steps we have taken to rectify the violation and our commitment to compliance moving forward.I will attach a longer explanation of the issue and the original appeal we submitted to Amazon for your reference. Sincerely,***********
Business Response
Date: 12/27/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 28, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/01/2024

Complaint: 21059288

I am rejecting this response because:
They only responded with an automated message similar to the responses we always receive to our previous appeals. They don't specify exactly what they want to see and only send a template that they do not have enough information to reactivate the account and they cannot provide any information due to confidentiality reasons. I have provided a detailed explanation and a list of documents. To avoid any issues with dropshipping, we don't even consider reinstatement of FBM. We have also communicated with Account Health team managers who stated that our appeal and the amount of documents are enough for FBA reinstatement in their opinion. It seems like the Amazon Performance team doesn't even consider our submissions. We just want to understand what's missing. Amazon doesn't specify anything and only responds with templated answers. The only item that we didn't provide is invoices from another supplier, however, in the appeal, I've stated that to cooperate and purchase a product from our new researched supplier (Leemarpets), our account has to be reinstated. If invoices are what Amazon wants to see, then we will research the new supplier from whom we will be able to make a purchase now.

Sincerely,

***********************
Business Response
Date: 01/08/2024
Hello Team,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 8, 2024.

Thanks,
Amazon.com Seller Performance"

Customer Answer
Date: 01/12/2024

Complaint: 21059288

I am rejecting this response because:
The Amazon Health Team never sent any instructions for us to help us appeal. They never sent any email on Jan 8. This is a template that Amazon keeps sending to BBB and they do not ever provide any information to us to help us addressing the issue. Unfortunately, their policy is not to help sellers. Amazon seller contact center has approved our appeals as a complete several times and they have assured us it does not need any more information but once we send the appeal it keeps getting rejected. It is our right to know the reason why they do not accept our appeals to be able to explain the issue completely. We have lost our business and this our life has been affected by this unfair decision. Looks like there is no power over Amazon to help the seller to know the truth behind the account deactivation. This is the least we want from you to follow up our case.

Sincerely,

***********************
Business Response
Date: 01/19/2024
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email, on January 19th, ****.

Thank you,
Amazon.com Seller Performance
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used a 100$ gift card from Amazon. At the time it went through with a purchase of 42$ So I go to use the balance and it shows I have no balance or even had or used a gift card on record. So they used the credit card on file. I called to see what happened? The lady gave me the run around and hung up. I didnt go through the garbage as it was garbage day!! I got scammed!!
Business Response
Date: 12/29/2023
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to locate the order you are referring to.

Please share order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number :111-6455041-5069023 $419 status returned.111-9811385-9176225 $149.99 status returned.111-6614103-9006625 $77.97 status returned.111-3237271-2747401 $79.99 status returned.these orders returned to amazon warhouse already, when I asking for the refund status Amazon says"Because we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund or replacement. We may also request additional information before granting your request.You will receive second email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take."I won't provide my personal ID to **********************, just want my money back
Business Response
Date: 01/05/2024
Hello ****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've informed us that, amazon has requested an ID from the you but we never received an ID before the portal expired.

We'd required a valid government issued ID to proceed further.

All personal information that you provide will be handled in accordance with our Privacy Notice, which you can review at the following link:

************************************************************************************

Thank you for your patience and understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An item (insturments) in order # ***-2002400-2429003 placed 12/9 item had a awful chemical odor. I contacted Amazon by chat 12/25 to advise of item condition and start a return. I was instructed by ******* not to return the product, and a full refund was successfully completed. I followed up the following day as no pending confirmation email received. I was informed it was not completed and that I must now return the item I advised disposed of. After 3 different unsucessful online chats I requested a call back. I was advised it was escalated and a refund pending to allow few moments after the call for confirmation email. The email never arrived requiring additional call to be placed, where I was transferred 3 times to be advised would not get a refund unless item was returned and that no proof of said conversation was located and no higher level to speak with. I requested the names of all chats/reps I spoke with and was advised that it could not be given out per policy and call ended. I made one additional attempt to resolve. This rep confirmed she could see the conversation(12/25)to not return the item and refund, she gave apologies for all the prior contacts responses but needed to send to a specialist to handle. I was transferred and advised again that the item needed to be returned for refund and apologized for being told incorrectly not to return the item as that rep was wrong and must be returned and call would be ended. I asked again for a higher up/supervisor and denied. I advised have the chat saved regarding refund and would be filing with BBB. I am seeking Amazon issue a refund as I followed instructions from Amazon customer service rep in not returning the item and disposed of the item properly. I can attempt to retrieve from trash disposal for return if Amazon insist although seems inappropriate.I have screenshots of online chat history names, date/time of calls
Customer Answer
Date: 12/27/2023
Correction to cost of item was ***** attached corrected highlighted product Guiros Wooden Percussion 3 Piece Set 3 Inch Wooden Frog, 4 Inch Wooden Cricket and 3.5 Inches Wooden Owl.
Business Response
Date: 12/27/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the defective music instrument you have received. I've shared your feedback with our team to get this checked for necessary action to avoid it in future.

I tried to refund you on this order back to the original payment however unfortunately its not allowing to get this done without a return. To help you on this, I've added $15.11 as Amazon gift card balance on the account. This can be used for any purchase on our website and will be applied at checkout when placing any order.

I hope this helps.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the credit, although I feel Amazon needs to address customer service representatives/responses, as it should not require customers filing conplaints for them to resolve.
Initial Complaint
Date:12/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an electric guitar on December 15th,2023. Spoke with a representative and they said my refund would be processed when Amazon receives it, which they received it on December 19th. I still have not received my refund and an Amazon rep says their policy changed and it changed and it can take up to 30 days to process but another rep says it will be processed as soon as they receive it.
Business Response
Date: 12/27/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order.

I've tried to find the order details however I could not find it to look into the issue. I request you to please help us with the order# and the registered email id.

Once the details are received, I'll be happy to help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never received my order which was November 22, 2023, when I got home from work there was no package on my porch I got a message saying it was delivered. I've been trying to get my refund every since November 22, 2023. Every time I call they hang up on me I kept calling I even went to get a Police report and sent it to Amazon as they requested. I almost let it go but I need my money.
Business Response
Date: 12/27/2023
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 12/30/2023
Hello *******,

I hope this email finds you well. Thank you for writing back to ** with Order ID: *******************.

Upon reviewing your account and communication history, I see that the correct information has already been provided:

" It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Shipment that aren't received are inconvenient for you and costly for Amazon.

Based on our investigation and your statements, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the theft of the parcel. To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after 21 January ****. Please ensure to get a Police Report and contact back before this time

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Thank you for your understanding. "

Please reply back to the email that was sent on Tuesday, December 26, 2023 at 8:09 PM (PST), with the requested information, so that we can assist you further with this.

I apologize for the inconvenience this has caused. Thank you for your understanding.

Best regards,
********
Amazon.com

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