Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,783 total complaints in the last 3 years.
21,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon on the 9th of December. I had ordered a customized photo blanket for my dad. This item never arrived and in following up with Amazon previously, I was told the order is running late but will still arrive. This is very Likely my dads last Christmas due to health issues. He resides at the VA Long term care in another state. Due to this issue being dragged out, because they kept stating its still going to arrive, he was alone and didnt have any gift to open. The company wouldnt show me to file a complaint with the seller or give me an email address so I could communicate directly with them. This matter should have been resolved in a timely manner so I would be able to replace the item in time for Christmas. Amazon has not worked with me during this time and didnt give correct information that would have allowed me to purchase something else in time for the holidays. Doesnt sound Like a big deal but if it were your dad or child or even yourself that was in this situation you would understand the depth of the situation
Business Response
Date: 12/28/2023
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your father's christmas present from Order ID: *******************.

I truly understand any frustration this may have caused. Despite our best efforts to provide 100% on time order fulfillment, there are rare situations outside of our control that can impact our ability to deliver on that guarantee - such as issues related to weather, transportation , inventory , or operational; as was the case here.

Upon reviewing the order, I see that it's since been refunded on Wednesday, December 27, 2023 at 10:23 AM (PST).

Refund Details:
Items
1 x DIYKST Custom Blankets with Photos Customized 8 Photoss Collage Blanket Personalized Pictures Throw Blanket for Family Memory Birthday Halloween Christmas Fathers Day 50"60"
Amount(s)
Shipping: $9.98
Tax: $0.42
Principal: $37.99
Tax: $1.44
Promotion Adjustments#1: $-3.80
Tax: $0.00
Total:$46.03

You should see the amount reflected in your debit card statement within **** business days of that date, as this depends on the processing speed of your bank.

Situations such as these are very rare, and are corrected shortly after they are reported. Please know we truly care about your experience. Be assured your candid feedback will be used to continually improve our processes and services.

Though I regret the series of events that led to you receiving this email, I'm grateful for the opportunity to have heard your story and shared your feedback.

We look forward to serving you again - and serving you better - next time.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is refusing to refund me for an item unless i provide confidential personal information. The item has been returned to and received by amazon, however they are requiring I submit photos of my government issued ID in order to process the refund.
Business Response
Date: 12/28/2023

Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand your concern to about submitting Government issued identification proof for refunds.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders.

Amazon takes all security-related matters very seriously and your account security is our top priority.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Initial Complaint
Date:12/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 28,2023 we purchased a ****** think center M60e Mini ************* Corei5-1035G1 Processor, 16g RAM, 1TB hard drive for our church. The item was delivered July 29,2023 but *** delivered it to the wrong address, it was supposed to be delivered to ****************************************************, but package was left two doors down and we have pics to prove it which Amazon provided for us. We tried to get refunded and were denied twice, contacted bank and they gave us a provisional reimbursement but once again taken away cause Amazon would not comply. Your assistnce in this matter is greatly appreciated.
Business Response
Date: 12/28/2023
Hello Ada,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand you've not received your order and not yet received refund for it.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to. In this case, I request you to please reply back to this email with the order number so that we can review the details and assist you further.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Initial Complaint
Date:12/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 items on 11/08/2023 and have confirmation that they received on 12/1/2023. This is order # ***-5441801-0429052.It has been almost 4 weeks since they received back the items and no refund. The amount missing is $434.81.I followed up on chat and they are requesting that I supply ID validation to supply the refund due to abnormal activity. This occurred not when they detected this activity but when I requested the refund. They also could not tell me why or what this activity was. I think it's obtain personal data from me and I do not agree with this practice
Customer Answer
Date: 12/27/2023
Hello and thank you. I just want to confirm that this was an order that I submitted a return for and am being forced to validate my identification for the return. May not have worded that clearly as I see this was classified as a delivery issue when it is really a return/refund issue.
Business Response
Date: 12/28/2023
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand your concern to know details about the abnormal activity found on your account and about submitting Government issued identification proof for refunds.

Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 12/28/2023

Complaint: 21061817

I am rejecting this response because:
Amazon has not provided a policy nor initiated this requirement at the point of the return was made. They already have the items in their position for over a month. They cannot hold the refund ****** for my personal identifiable information once they already have position of the items.

Sincerely,

*******************************
Customer Answer
Date: 01/04/2024
So is it the BBB's stance that business' can hold returned products and refunds for ****** while they collect personal identifiable information for their own purposes? Please confirm or deny this position
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazing refused to refund my amount. Two separate orders were delivered and at the incorrect address. I just as told they will not refund my amount spent. I have spent so much money with Amazon and I would like a refund for the merchandise not received.
Business Response
Date: 01/04/2024
Hello ****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that you still haven't received your order.

I need to look into the issue, and it'll take a bit more time than usual.

I just wanted to let you know I'll write back in 3-5 business days with more information.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/11/2024
Amazon is not willing to refund my orders.
Business Response
Date: 02/07/2024
Hello ****,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.

Based on our investigation and your statements, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the [theft / tampering] of the parcel. To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 02/14/2024
The complaint has not been resolved! Amazon is not willing to refund for items not received.
Initial Complaint
Date:12/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a car seat on Amazon for my son totaling $371.86 I received a different item days late after they told me the lost the package. I waited for 2 days while the app stated it would be delivered on that day during a specified time that kept changing to later when the time would pass it would change to later in the day, then it changed to next day twice, after I sat around waiting for the delivery for 2 days.When I finally received I returned the item less than 24 hours after receiving the WRONG item. I had also returned other items on the same day, all of these items have been refunded yet this one has not been.
Business Response
Date: 12/28/2023
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand that you've returned the item and not yet received your refund.

Once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund. If you don't hear from our ************** by January 21, **** please write back so we can find out what happened.

You can find information about returns and refunds by visiting: *******************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

**************************
Customer Answer
Date: 12/30/2023

Complaint: 21061645

I am rejecting this response because: I have been told several times by Amazon this refund would already be credited to my account by SEVERAL ******************** chat representatives, not one has made this right. I have continuoulsy been given incorrect information.

*********************************************************
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product from Amazon and there was a third party seller involved.Amazon offers a 30 day refund.When I went to return the product, Amazon said this item was not eligible for refund, contact seller.The product made me ill and I was just trying to return it.The seller said they were not the seller. That was Nutreance and the product was RediCalm.I cannot get any customer service from **********************. I am hoping this will reach Amazon and they will do the right thing.It is one of those situations where no one will take responsibility for a business transaction.
Customer Answer
Date: 12/27/2023
Order invoice number:
112-1817366-3426619
Should have included that information.
Business Response
Date: 12/29/2023
Hello ****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 02/03/2024
Hello,

I'm ***** from Amazon.com.

I Thank you for reaching out. I appreciate your patience. Our colleague ******** has consulted our internal specialist team to help you on this matter and they're currently out of the office.

Rest assured, we are actively working on resolving your complaint and will provide you with a comprehensive update upon their return.

We appreciate your patience and understanding.

Best regards,
*****
Amazon.com
Initial Complaint
Date:12/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a gaming microphone for my son for a Christmas present that we've been waiting on. Amazon like other businesses have a particular spot where you can put in description details for delivery purposes. Today on December 27th 2023 I received a notification saying that the gaming microphone that is meant for my son's Christmas present was delivered. Immediately I saw a picture of a package that was at the door of a place that is not mine. In the details for the drop off I specifically asked that it be left at the door as the selection and in the detail section I specifically put that the house is down a long gravel driveway, there is a silver SUV GMC Acadia, and a backhoe and a dump truck in the driveway. How many houses do you see that has a backhoe and a dump truck in the driveway? That is a very rare thing to see because those are the type of things you see at construction sites! We just happen to own a backhoe and a dump truck! The details cannot be any more specific. We do not live in a neighborhood and in fact we only have one single house that is right next to us. At the end of the long gravel driveway there is even an address sign where it specifically says ****! This is an addition to my specific instructions. I am writing this complaint because I immediately follow up with Amazon and I'm thinking that they will either pick up the item and have the driver re deliver it, or they will immediately send the item back out. My concern is that everybody knows that you cannot leave an electronic in extreme temperatures. This is a brand new item and I'm not willing to accept an item if it were to be picked up that has been sitting outside in the cold weather. But I was not even offered that option. You would think that Amazon would have a spot where a customer could upload a photo of the front of their house. But they don't.their solution is to have u wait almost 2 days to see if you have received it by then by a neighbor or something & then contact them again
Business Response
Date: 12/28/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the missing order.

The tracking shows that Amazon Logistics has recorded your package as delivered on December 27, 2023.

I understand that you haven't received it and I can see it is already escalated to our team for the investigation. Occasionally, packages that are at first thought to be lost turn out to have been left with a neighbor or an out of sight location.

We understand that a photo was taken at the time of delivery, but before we issue a refund or replacement we want to ensure that we have investigated all options on where this package could have been left as someone in your household could have picked it up, or it was left at a neighbor's house.

I request you to please wait until the investigation is completed. If you haven't received your package by 7 PM EST on Thursday, December 28, please contact us again through chat or call so that we can investigate this delivery further.

If your order arrives in the meantime, you don't have to contact us.

You can contact **************** by using the following link:

****************************************

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/04/2024
I'm not sure why it said that I did not respond because I never received a response. Also I would like to say your guys's response was an auto generated one. Which tells me that you guys did not bother to read the details because had you bothered to read the details then you would have seen that I was already told that I needed to wait a certain amount of time and I had already done that and I had already contacted you guys back after that time frame to get it figured out. In fact I contacted you guys after that date and I was told I would be sent an email by one of your representatives to the chat and they said that the email would include a document which I needed to fill out information for in order to get refunded . After they said that they suddenly ended the chat. So guess what? I waited for that email and I never got it so I had to reach back out to you guys again just to get the email. Plz somebody's going to take the time to send something out to you guys please don't respond back with an automatic Auto generated response saying the same exact thing that a customer is already told by one of your reps. *** purpose of reaching out to you guys is to get a different resolution. I am really not okay with the customer service I received I have never ever experienced service like this with any company. I waited for a week to get this all taken care of and by then I had to purchase a gaming mic elsewhere for my son because you guys were not willing to try to get this taken care of within a timely manner. This was supposed to be a Christmas present for my son.
Business Response
Date: 01/26/2024
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the order still did not arrive after waiting for the investigation timeline. I've shared your feedback with our team to avoid it in future.

Upon checking on the order details, I can see it was refunded back to your original payment method on Tuesday, January 2, **** at 4:47 PM (PST). The refund of $48.55 should already be reflecting on your billing statement. If you still do not see it or your card is no longer active, please contact the card issuing bank for further help.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,
********
Initial Complaint
Date:12/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/11/2023 and 12/13/2023 I ordered 3 E-Bikes on Amazon.com which were both sold and shipped by Amazon (not a 3rd party) as Christmas gifts. I was fully charged on my credit card and a tracking number was produced for both orders. A week later the tracking hadn't moved so I called and was directed to an Amazon Bulk Shipping Services representative and was assured that all 3 bikes were on trucks and being delivered and not to worry. Come 12/23/2023 I get an email about BOTH orders being cancelled and one email offered a $10 credit for the inconvenience. I got no other email for compensation about the 2 bikes on the order that was cancelled, just a "sorry, we cant fulfill this item" email. Amazon fraudulently and blatantly lied about ever having these bikes, ever shipping them out AND holding my money hostage for two weeks. And the worst part is getting the cancellation emails 2 days before Christmas and people not getting their gifts. Now, I have been hearing about other in the same situation getting full refunds, which would be expected, but on top of that getting $300 in compensation PER BIKE. I was offered a $50 credit then a $100 credit. The $100 credit was then retracted. Others have also been offered to price match other bikes sold and shipped by Amazon. I have been a loyal customer for over 15 years with **********************. I would just like to be compensated FAIRLY and EVENLY like others have been over this issue.
Business Response
Date: 12/28/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the missing delivery of your order. I've shared the feedback with our team for necessary action to avoid it in future.

We respect your request for additional compensation on the orders however we've reviewed this instance in its entirety, and it's not one we're able to accommodate at this time.

I understand this isn't the answer you were hoping for and I regret weve been unable to fulfill the request. We have issued the refund and already added the possible promotional credits on your account. We are unable to extend it further.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************

Customer Answer
Date: 12/28/2023

Complaint: 21061438

I am rejecting this response because:
Unfair treatment of a customer in the same situation where others have been compensated accordingly to the MAJOR inconvenience and s**** up on Amazon's side. I haven't even received a $10 credit per bike while others are getting $250. Can you see my frustration and why I am going to continue down this road? Please cancel my prime while I further pursue possible legal action due to Amazon's negligence, blatant lies and holdong customers money hostage for over 2 weeks.

Sincerely,

***********************
Initial Complaint
Date:12/27/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon advertised 24 cans of 12oz ginger ale soda for $5.98. I ordered 2 orders of this advertisement. I paid $14.22 for 2 orders. I received, one 1 order of 24 cans instead of 48; the amount I paid for. I called the customer service and asked for the remaining 24 cans to be sent to me. I was told that I could only get a refund or place a new order at a higher price with 12 cans half of the original order. Amazon is refusing to honor the sale advertised price. They are insisting that I buy the product at the higher price. Please see to it that Amazon stands behind their advertised product/items.I ordered 2 orders of 24 soda for $5.98 each, I paid $14.22 for 2 orders. I should not be forced to pay a higher price for half the amount.Sincerely,*******************************
Business Response
Date: 01/09/2024
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the missing item from your order. I've shared the feedback with our team for necessary action to avoid it in future.

I get that you would like us to deliver those missing qty however that option isn't available. To help you on this matter, I've issued a refund of $7.80 (the current price available on the website for this item including regulatory fee) back to your original payment method.

I request you to please reorder this item so that you will effectively get it without any additional payment as I refunded the above amount.

I hope this helps.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************

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