Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,778 total complaints in the last 3 years.
22,181 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Six Amazon gift cards totaling $295 were redeemed on 12/22 in my Prime Student account (phone # ************). For some reason, the gift cards were added to my old Amazon account *********************** I contacted Amazon **************** on 12/23 once I realized the problem. I spoke to a supervisor who was attempting to transfer the balance from the old account to the new account. She deleted the gift cards from the old account but never applied the balance to the new account when the phone call was terminated by the agent. I tried calling back and spoke to another supervisor who documented my information and informed me that a gift card resolution specialist would contact me within ************************************************************************************************************************** but could not and promised to forward my information to the appropriate person and expedite my issue. I called once again and have now spoken to at least 3 different account specialists who have not been able to assist me in getting the gift cards refunded. As of now, there is a $0 gift card balance in both accounts. The cards were gifts from my students as I am an elementary school teacher. I dont have any receipts and the cards had been discarded once they were redeemed so I no longer have access to them. I attached screenshots of the 6 gift cards with claim codes from the account they were originally added to before they were deleted by the representative. Please send us a new gift card worth $295 or the six gift cards with the appropriate denominations. This is an extreme inconvenience as the original customer service representative should not have deleted the gift cards if she couldnt provide new cards to replace them. I have been told several times that I will be contacted by a gift card resolution specialist but I only receive the same response asking for more information but providing no contact info to send the information to.
Business Response
Date: 12/28/2023
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and unable to find any information regarding claimed and unredeemed gift cards on both your accounts.
For more information on this, request you to contact the store from where these gift cards are bought.

Thank you for your patience and understanding.

Regards,

******************************
Customer Answer
Date: 01/03/2024
As explained in our numerous messages, you're unable to locate the gift cards because one of your associates deleted it on Friday, December 22, and that's the whole point of this predicament. I am attaching the photos of the gift cards that were once redeemed and originally in there until one of the Amazon associates deleted off of both my accounts, and THAT IS WHY YOU ARE UNABLE TO LOCATE IT. But I have screenshots as evidence that I am missing $295 worth of gift cards. PLEASE CHECK THE IMAGES. That is the whole point of this issue.
Customer Answer
Date: 01/04/2024

Complaint: 21064177

I am rejecting this response because: You have not provided any information that explains the deletion of the gift cards from the account nor have you provided a reimbursement for the missing $295. I provided screenshots of the claim codes in my account ********************** from 12/23/23, which was the day after they were redeemed. Later this day, they were deleted by an Amazon customer service representative who was supposed to transfer them into my Prime Student account ***********) but never did. Please investigate the transaction history and provide all the requested information including the full 14-digit claim codes, when and where the gift cards were purchased and the name of the representative who deleted them. I have also attached the correspondence with several members of the gift card resolution team and supervisors who have all failed to assist me and ask for the same information, which I don't have because the gift cards were gifts from my students. I was assigned this Case ID ************************************** by *******, one of the leadership team members. Please follow-up with her as she was the only Amazon representative who provided any type of assistance.
Here are the claim codes and gift amounts:
$50 - Last 4 (****)
$50 - Last 4 (DKA2)
$25 - Last 4 (M3AA)
$20 - Last 4 (AQAW)
$100 - Last 4 (XRA8)
$50 - Last 4 (****)

Sincerely,

***********************
Business Response
Date: 01/09/2024
Hello *****,

Thank you for writing back to us. I've provided the BBB with a copy of this message.

We were unable to find any such gift cards claimed and unredeemed on your account, I hope you understand our limitations.

We are unable to take any other actions here in this case.

Thank you for being a valuable customer.

Regards,

*****************************
Customer Answer
Date: 01/09/2024

Complaint: 21064177

I am rejecting this response because:
You are stating that you cannot locate the gift cards in my account because the associate who was on the phone with us on Saturday, December 23, 2023 DELETED them from my account (before she hung up on us). How do you explain the attachments above that they were originally there when I redeemed them on Friday, December 22nd? This is a huge mistake on your end, and you need to refund or compensate us for the loss and damage.
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/1/23 I placed an order for a pair of boots that were too big. That order # ***-1746873-4125865. I returned the boots to Amazon and they were received and processed on 11/27. At that time I was told I would have my refund within 7 to 10 business days. During this time my primary card on file was stolen and cancelled. I switched the primary card to a different card and was told it would be refunded to the new card. Fast forward and I received an email stating they couldnt refund to a different card. I was promised a check would be sent out immediately which did not happen. I called for the 5th time tonight and was told they had NOT issued me a check and it would be another 6 weeks!!!! That is NOT acceptable! I want the refund put on the card on file!! If I buy something that card is good enough to take my money they can put the money back on that card! Every time I speak to someone I am lied to and told something different! This has been a horrible experience and I will NEVER order ANYTHING from Amazon again!!!
Business Response
Date: 12/28/2023
Hello Victoria,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with refund on Order#***-1746873-4125865

We are only able to issue refunds to original payment method or in the form of gift card for orders paid on Amazon.

Alternatively we can process a check which can take upto 6 weeks from the date of request.

Here in your case, I see that a refund of $51.57 is processed in part payments of $32.87, $10.96 & $6.56, to your alternate card, this refund will reflect on your account in 3-5 business days, request you to wait till then.

Thank you for your patience and understanding.

Regards,

*****************************.
Initial Complaint
Date:12/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For Amazon A-to-z Guarantee Claim for Order 111-4690023-2693836, Based on the tracking detail below, **** picked up the package on 11/24/23 which was a Friday. we have no control when they would scan as received the package. Base on the tracking, they scanned as received the package on 11/27/23 which was a Monday. It is total reasonable the package is sitting in the **** postal office without process during the weekend. then they processed on monday. Per amazon policy, we only need to make sure **** picked up the package on time which shows it did. Please reverse this az claim and issue us the full refund Delivery Information TimeLocationEvent Details Fri, Dec 15, 2023, 8:38 AM PSTPackage delivered.Fri, Dec 15, 2023, 3:10 AM PSTPackage is out for delivery.Fri, Dec 15, 2023, 12:15 AM PSTPackage arrived at a carrier facility.Thu, Dec 14, 2023, 3:21 PM PSTPackage arrived at a carrier facility.Sat, Dec 9, 2023, 10:42 AM PSTPackage arrived at a carrier facility.Mon, Dec 4, 2023, 5:54 AM PSTPackage left the carrier facility.Sun, Dec 3, 2023, 5:22 PM PSTPackage arrived at a carrier facility.Fri, Dec 1, 2023, 2:00 PM PSTPackage delayed in transit Fri, Dec 1, 2023, 4:04 AM PSTPackage arrived at a carrier facility.Fri, Dec 1, 2023, 2:49 AM PSTPackage arrived at a carrier facility.Mon, Nov 27, 2023, 11:11 AM PSTCarrier received the package.Fri, Nov 24, 2023, 3:15 PM PSTCarrier picked up the package.
Business Response
Date: 12/29/2023
Hello,
We have reviewed the issue filed for the Order and noticed that the Seller was debited for the Claim amount.
Upon checking, we noticed that the item was not shipped on time by Seller. Although, the Seller states that the item was handed over to the shipper on time and the delay in shipment was caused by shipper, there is no specific evidences to this. Furthermore, the item was not delivered within delivery timelines.
Hence, we are unable to reverse the decision made on the Claim.
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought shoes from Amazon that were shipped by western warehouse. I tried them and the felt comfortable at first. As I wore them, they became very painful. I looked up western warehouse return policy and it said they would not return worn shoes. I call Amazon, concerned, because they were $125 and my friends had given me the giftcard. I can't afford them otherwise. I explained all to several people, telling them the policy of the other company, but the girl insisted I would get a full refund. I even mentioned about their return directions stating I may only get half, but she still insisted I would get full. So I returned them and was given $66 and charged a $62 restocking fee. I called back and was told they could refund it that they just needed my drivers license info. For my account. I waited 2 weeks and called tonight to check on it. I was made to wait half an hour before they came back and said I'm sorry we have no way to refund that. Our policy states it was a restocking fee. They will take disciplinary action with the girl I talked to but can do nothing else. So now I'm out $62 I can't afford to lose and that was generously given to me by friends.
Business Response
Date: 12/29/2023
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the 'Ariat Womens ShiftRunner' purchased on our website.

I understand that you were promised a full refund on the return of the above item and was refunded only the item value with a deduction of restocking fee and wish to get the refund of full amount.

Upon reviewing, I see that this item is sold by a third party seller and restocking fee is deducted as per the seller policies and we do not have an option to refund it.

However, to help you with this, as an exception, I've added a Gift card worth $66.23 to your account towards the restocking fee deducted initially. Funds will be credited to your Amazon GC balance and are generally available within 1 hour after the refund is issued. However, sometimes it may take up to 24 hours for the balance update. The balance would appear in the "View gift card balance" section of the "Your Account" link.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 12/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

********************************************************
Initial Complaint
Date:12/28/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My parents Amazon account was locked because Amazon believed there was some suspicious activity when my dad tried to buy a gift card. Because of this my parents had to reset their password and when they logged in all of their orders were gone. My mom has dozens of things to return from Christmas worth ****s of dollars and Amazon has completely screwed her out of all the return labels so she cant. Our family cant afford to lose ****s of dollars because Amazon cant get it together.
Business Response
Date: 12/29/2023
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the issue you faced with your account.

I'd love to assist on this, however, I wasn't able to find the account you are referring to, in your message. The account linked to the email ID you provided in the message is active and has no orders.

In order to get further assistance, kindly help us with the email ID / phone number linked to the account that was locked so that we can check and take further action.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been eligible for the prime discount - price was set at or about $6 something a month from $16 something a month. Amazon has been charging me for several months full price. They're trying to say that I have the wrong billing address on file and that's why the discount price could not be charged, yet they admitted to me (on their recorded call today 12/27/23, began at approximately 3:35PM PST) that they have been billing me full price since August 2023 through current date of December 2023. Interesting how they can bill me for more without any "wrong billing address" issues, yet they can't bill me for less. Based on this evidence (the recorded phone phone which backs up my claims stated herein this message), there's probable cause to believe that they have been taking advantage of me financially when they shouldn't have. Furthermore, I asked the representative on the phone if they tried to contact me and she said no and in fact an email was never sent to me regarding a price increase. I am due the discount & want the price adjusted from the date I became eligible which was probably about a year ago to current. I should be refunded the difference. I don't want an apology. I want my money back that they stole from me!
Business Response
Date: 12/29/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed your account linked with e-mail address you contacted us, however this account do not have active prime (Cancelled on June 21, 2022).

I understand that you are concerned about prime charges, please write back with e-mail address of the account which you are referring to so we can review and assist you further.

We look forward to seeing you again soon.

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:12/28/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon's policy states, as per ********** law, Amazon is supposed to haul away old mattresses with the purchase of a new mattress. Other than the information listed on their "prepare for delivery" page (found here: ************************************************************************************), this information is nonexistent. I spoke with SEVERAL CSRs via phone and chat and not a single CSR knows any information on the mattress haul away policy. I was transferred at least 6 times and hung up on twice.This is extremely strange considering that this law has been in effect since 2021. How does not a single human know what's happening?Customers shouldn't have to play "hide and go seek" when making purchases. With technology, I know one of your software engineers can create a simple code to get this scheduled at checkout--just like the software engineers made sure to add the recycle code fee for $10.50. Also, train your CSRs! This should not be rocket science at all. Do better, seriously.
Business Response
Date: 12/28/2023
Hello ********,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced regarding mattress haul away policy of Amazon.com

For new mattress products sold by Amazon.com and shipped to customers in **********, Amazon offers customers the option to have their corresponding used mattress products picked up for recovery, at no additional cost. The mattress is subject to inspection prior to removal for any contaminates which could lead to an extra charge or inability to remove mattress.

If you have purchased a mattress, futon mattress, or box spring from Amazon.com with delivery to a ********** address, and you did not select or receive a pick-up of your used mattress product, please contact us to review your order.

The concerned team is available by Phone or Chat every day between 5:00 a.m. to 9:00 p.m. Pacific time.

You can reach out to concerned Amazon Home Services Customer Support by phone or chat directly by selecting the Contact Us option during business hours:

**********************************************************

Alternatively you can request a call back through below link during the hours of operation of concerned team :

*****************************************************************************************************************

We look forward to seeing you again soon.

Regards,

******************************
Customer Answer
Date: 12/31/2023
I followed all the steps that Amazon asked me by reaching out to customer service again to no avail. This is a nightmare! No one, not even the person who responds to BBB complaints knows whats happening. Please see messages attached. At this point, I would like to monetarily compensated Amazon refuses to follow the law. ************ make a ticket about my issue. Here is the reference number: V1180594111
Business Response
Date: 01/09/2024
Hello,

Thank you for writing back to us. I've provided the BBB with a copy of this message.

Our team has tried to reach out to you on call but were unable to reach out to you.

The concerned team is available by Phone or Chat every day between 5:00 a.m. to 9:00 p.m. Pacific time.

You can reach out to concerned Amazon Home Services Customer Support by phone or chat directly by selecting the Contact Us option during business hours:

**********************************************************

Alternatively you can request a call back through below link during the hours of operation of concerned team:

****************************************************************************************

Have a great rest of your day.

Regards,

*****************************.
Customer Answer
Date: 01/09/2024

Complaint: 21063933

I am rejecting this response because:
They didnt attempt to call me until AFTER I cancelled my order. I tried to reach out to customer service via chat and phone like the Amazon BBB rep stated for me to originally do and Iwas redirected and hung up on to no avail. I would like my mattress order reinstated (the the discount I received) and my old mattress hauled away.

Sincerely,

*********************************
Business Response
Date: 01/23/2024
Hello,

Thank you for writing back to us.

We checked with our internal teams and unfortunately we are unable to reinstate the order and request you to reorder the item.

I hope you understand our limitations.

Regards,
******************************
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently placed a large order for my babyshower on Amazon. Due to pregnancy related complications, I was hospitalized for a few days which turned into me having to cancel the celebration. Once I recooperated enough, I set to enter returns for all the items that were set to have been used for the event that were never used due to circumstances. As returns are being scanned in, they are being scanned in improperly which is affecting my refund total. I have been dealing with Amazon back to back for a week now because everytime I call to get an update or to get an issue fixed they keep giving me the run around. I am continuosly getting transferred and nothing is being resolved. No one is being held accountable for their mistakes and the only response I'm getting is either give it a month to give the items some time to get scanned in or their saying because it was one ** code it was counted as 1 in qty I have numerous screenshots of these conversations and screenshots of all the ** Codes clearly showing the correct qtys associated to them and their not just (1). These are hundreds of dollars that their making me as the customer wait for even longer all because their return facility didn't properly scan their returns. This has already happened to TWO returns so far and I'm afraid it'll happen to more which is why I tried to be proactive and make them aware of the situation and I'm just being brushed off!One order ending in **** should have had a refund amount of $58.60 for 4 items yet I was only refunded $14.65 which represents 1 out of the 4 Another order ending in **** should have had a refund amount of $223.16 for 14 items yet I only received $15.94 which represents 1 out of the 14
Business Response
Date: 12/29/2023
****************,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I understand that you are concerned about refund for returned items from orders **** and 9025.

I've reviewed both orders and see $48.87 was refunded on Thursday, November 30, 2023 for Emart Backdrop Stand and $14.65 was refunded on December 26, 2023 for 1 x Lann's Linens from order ****.

2x $15.94 were refunded on December 27, 2023 for Gee Di Moda Tablecloth from order 9025.

Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************

If you don't hear from our ************** by January 20, 2023, please contact our support so they can assist you further.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 01/04/2024

Complaint: 21063904

I am rejecting this response because:
I have repeatedly told Amazon that the package was indeed received already. The problem was on their end where the package was miscounted and their still not understanding. They tried emailing me this same explanation and I have attached my response. In addition, this SAME problem has now occurred with 3 other returns totaling 4 returns that have been miscounted and so the refund amounts are incorrect and I shouldn't have to wait almost two months just to receive a refund when I did everything correctly on my part as the customer

Sincerely,

*************************
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/27/2023 I received a refund from Amazon which was supposed to be added to my gift card balance, at 1st $65.99 showed up on my gift card balance, but while I was on Amazon customer service the representative didn't activate the gift card claim code. After 40 minutes, no supervisor would intervene, my gift card balance is showing $65.99 but I have no way to access it
Business Response
Date: 12/29/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I see that you've contacted as you're unable to access your gift card balance.
On checking, I see that the gift card for $65.99 is used and it is applied to the Order#***-7132650-7061055. The current gift card balance on your account is $0.00. You can view your balance and usage history in Your Account here:

*************************************************
Also, please know after you're refunded to gift card balance, your gift card balance will be automatically applied to your next eligible order and you don't need to enter any code to use it. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.
I hope this helps. Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.
Regards,
*******
Amazon.com
***********************************
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase an item that was not well made and missing parts Amazon send Pilot to pick it up they received the item and I been told I will be getting my refund for 1 month and I dont get it every time I called they tell me something else even tough the refund was approved
Business Response
Date: 12/30/2023
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the 'Manhattan ************************* purchased on our website.

I understand that you returned the above item and are looking for refund on the same.

To help you with this, I've successfully issued a full refund worth $456.85 to your original payment card. Please allow your bank 5 to 7 business days to process the same and update your account.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.

Please rest assured that your issue is now resolved

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 12/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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