Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

56,985 total complaints in the last 3 years.
21,602 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a toothbrush from Amazon on 7/28 and received it a few days later. Now the toothbrush in ordered was white but I received a pink one instead. I returned it on 8/25 which was within the 30 day return window and it was delivered to them on 8/31. I never received a refund but their customer service agent said I got one but couldnt find when that was. I contacted them again and now they want me to give them my government issued photo ID in order to refund me which is super sketchy because of their history of how they use user data and the guy even said it doesnt guarantee me a refund which makes giving them my ID nonsense then
Business Response
Date: 12/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/28/2023

Complaint: 21061018

Hi ********
My order number is 112-7110396-5522647. I shouldve been refunded for this near the beginning of September since it was delivered back to yall the last week of August
Business Response
Date: 01/05/2024
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-7110396-5522647 regarding refund for the item.

I'm sorry for the delay in refund processing, I've issued refund for the item to your original payment method.

You'll receive the refund within 3-5 business days and you'll receive the refund confirmation email to your registered email address shortly.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought some Pokmon cards for my grandson for Christmas when he got them he was very upset telling me that the cards had been opened and replaced with fake cards This seems to be a big problem since some of these cards can be worth a lot of money I believe people who work for these companies are taking the good cards and replacing them with fake ones shame on them he was very upset
Business Response
Date: 12/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-3740916-4549816 regarding the item you received.

I'm sorry for the inconvenience caused due to the item in such condition and I can understand as it a gift
how you felt bad.

I'll take this feedback and forward it to our concern shipping team so that such issues won't get repeated.

Based on order details, I see that the return for the item is created. You can return the item to get refund and you can reorder to get the item delivered at the earliest.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************

Customer Answer
Date: 01/11/2024
Thank you for keeping me updated on my complaint. Iam not satisfied with their answer. Yes I would like refund but I would also like new cards sent without being charged. These people are scamming people out of these cards and should held accountable for there actions . If you look further into this iam not the only one who has complained about these cards.They should a better eye on there people who do the packaging of these products. Thank you
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a PerVita Medical Extracorporeal Shock Wave Therapy which when i received it, discoverd the ****** had false i formation on Amazon. this item was returened and received by amazon on 12/23. I called today the 27th to inquire about my refund. I was told it could takev2 weeks to a month. This is on Amazon website, When you return an item, your refund amount and refund method may vary.. I have received refunbds the same day or in 2 days. No one could answer why this could take longer. Based on the fact that Amazon is also aware this seller has false informtionanf they have received complaints, I qant an immediate refund
Business Response
Date: 12/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6779206-7899417 regarding refund for the item you returned.

Based on order details, the refund of $1,522.25 processed back to your original payment method on Wednesday, December 27, 2023 at 6:37 PM (PST).

The refund will appear on your card within 3-5 business days. The refund confirmation email was sent to your registered email address on Wednesday, December 27, 2023 at 11:54 PM (PST).

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My name is ****** Pecherskyi ************************** My account was deactivated in accordance with section 3 of Amazons Business Solutions Agreement. This happened as a result of a relation to another account that doesnt belong to me. I am sincerely sorry that this issue occurred on my account. I take full responsibility for this and have done my best to fix it and prevent this issue in the future. I have written an appeal with all explanations and preventive measures about this issue. Please look at the attached document and assist me with reactivating my selling account. I respectfully ask you to consider the details and have influence on Amazon to reinstate my account, because I presented all the explanations to prove that I fixed everything. Best wishes, ***********************
Business Response
Date: 12/28/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 28th Dec 2023.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 12/28/2023
Hello!
My account ********** was suspended due to being related to another account - PartyForKids.
My name is ***********************. I am the SOLE owner of the "KITCHENINI"Amazon seller account. The owner of the related account "PartyForKids" is *******************************.
******************************* was my former employee from July 25, 2022, to July 18, 2023. He was my private assistant who assisted me in coordinating workflow, maintaining documentation, and scheduling meetings with partners and investors.
Our accounts were related due to the following reasons:
? BRAND - I gave limited permission to the account PartyForKids to use my brand "Kitchenidealix." When we worked together, the owner used my brand rights because he partially performed the functions of a PPC specialist. I gave him permission to prevent access to my account. It was safe from the point of view that no one had access to my account = no one could harm it.
PLEASE CAREFULLY REVIEW MY PLAN OF ACTION AND ALL THE SUPPORTING DOCUMENTS. I HOPE YOU WILL BE SATISFIED AND WILL REINSTATE MY SELLING ACCOUNT.
Customer Answer
Date: 01/01/2024

Complaint: 21060876

I am rejecting this response because:
Hello!
My account ********** was suspended due to being related to another account - PartyForKids.
My name is ****** Pecherskyi. I am the SOLE owner of the "KITCHENINI" Amazon seller account. The owner of the related account "PartyForKids" is ********************************
******************************* was my former employee from July 25, 2022, to July 18, 2023. He was my private assistant who assisted me in coordinating workflow, maintaining documentation, and scheduling meetings with partners and investors.
Our accounts were related due to the following reasons:
- BRAND - I gave limited permission to the account PartyForKids to use my brand "Kitchenidealix." When we worked together, the owner used my brand rights because he partially performed the functions of a PPC specialist. I gave him permission to prevent access to my account. It was safe from the point of view that no one had access to my account = no one could harm it.
PLEASE CAREFULLY REVIEW MY PLAN OF ACTION AND ALL THE SUPPORTING DOCUMENTS. I HOPE YOU WILL BE SATISFIED AND WILL REINSTATE MY SELLING ACCOUNT.

Sincerely,

Yevhen Pecherskyi
Business Response
Date: 01/08/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/8/2024.

Thanks,

Amazon.com
Seller Performance
Customer Answer
Date: 01/14/2024

Complaint: 21060876

I am rejecting this response because:
Hello!
I have broken all relation between our accounts.
******************************* was my former employee from July 25, 2022, to July 18, 2023. He was my private assistant who assisted me in coordinating workflow, maintaining documentation and managing my brand "Kitchenidealix" that's why I added him to my brand registry.
Our accounts were related due to the following reasons:
- BRAND - I gave limited permission to the account PartyForKids to use my brand "Kitchenidealix." When we worked together, the owner used my brand rights because he partially performed the functions of a PPC specialist. I gave him permission to prevent access to my account. It was safe from the point of view that no one had access to my account = no one could harm it.
I HAVE FIRED HIM AND I DO NOT KEEP IN TOUCH WITH HIM.
Please reactivate my account.

Sincerely,

Yevhen Pecherskyi
Business Response
Date: 01/22/2024
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 1/22/2023.
Thanks,
Amazon.com Seller
Performance
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding the item (Bone Conduction Headphones, Wireless Bluetooth 5.3 Swimming IPX8 Professional Waterproof Headset) in Order# ***-9636995-5731442. It was returned back in November and refunded. However, Amazon charged me $72.51 on 12/6/23 again because they did not received the item, even though it was returned and accepted through ******. I had multiple conversations with Amazon customer service on this issue. ********************** have confirmed this is their mistake, and every time I was promised a refund but I never received it.
Business Response
Date: 12/28/2023
Hello *********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that retrocharge was made against the order #***-9636995-5731442 you already returned. It is certainly not what we expect our customers to go through.

To quickly resolve this for you, I can issue a gift card refund of $72.51 to your account as soon as I receive confirmation from you.

If youd prefer a refund to original payment method, I will forward your query to our specialist team so they can help you with refund.

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item : Order Placed: December 16, 2023 Amazon.com order number: 111-8212551-7065839 Order Total: $1,604.99 Shipped on December 17, 2023 Items OrderedPrice 1 of: ****** MODX6+ 61-Key Synthesizer Workstation , Black Sold by: Amazon.com Services LLC Supplied by: Other Condition: New $1,499.99 The item was defective so, I returned the item on the 19 of December 2023, but Amazon employees refuse to provide me a refund , my refrigerator
Business Response
Date: 12/28/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-8212551-7065839. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorisation was created on Tuesday, December 19, 2023. Once an item is returned, it can take upto 30 days to process the return and issue a refund.

As soon as return is verified and processed, a full refund will be issued against the order.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

We appreciate your patience and understanding.

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was delivered the wrong product by amazon in Sept 2023. I contacted their customer service department to exchange it for the right one. They sent me the new product and I was told I did not need to return the wrong item. This has happened before so made sense. I reached out a few weeks later to verify and was confirmed again by their rep that I did not need to return the wrong item and I would not be charged. I recieved an email later reminding me to return - so I reached out again to their customer service and is was AGAIN confirmed that I did not need to return the item. On Dec. 26, 2023 I was charged for the item. I was also charged on a different card that I did not use to make the purchase and that is not set as my default card. I reached out again to customer service to have the charge reversed. They have the chat logs of me being told to not return anything. I have screen shots of the conversation. They continue to refuse my refund. At this point it's fraud.
Customer Answer
Date: 12/27/2023
This has been resolved by the merchant
Business Response
Date: 12/28/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in #****. It is certainly not what we expect our customers to go through.

Upon reviewing, I can confirm that a refund of $93.27 was issued to original payment method on Wednesday, December 27, 2023. Please allow your bank 3 to 5 business days to process the refund.

Please rest assured that all the conversations pertaining to this query will be reviewed.

If your query wasn't handled efficiently or if any incorrect information was provided, we'll see that appropriate actions are taken to ensure our colleagues are coached accordingly.

We appreciate your patience and understanding.

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/28/2023

Better Business Bureau:

Complaint ID ******** - current resolution is satisfactory to me.

Sincerely,

****************
Initial Complaint
Date:12/27/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My seller account got deactivated on March 21, 2023 as "We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history". Before that, my account had been deactivated for a pretty long time and I managed to reactivate it on February 25, 2023.Between February 25, 2023 and March 21, 2023 there were no sales and activity on the account.As requested in the deactivation letter, I provided all my personal information along with the documents that I used while account's registration. BUT all my appeals were rejected. Later, I requested to pass the video verification to confirm my identity and etc - the request was rejected as well with no response at all!!I have no idea what and why it is happening and Amazon Support doesn't share any kind of details as usual.Please, investigate it from your end and proceed with my account's reinstatement.
Business Response
Date: 12/29/2023
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 29, 2023.

Thank you,
Amazon.com Seller Performance
Customer Answer
Date: 01/02/2024

Complaint: 21060570

I am rejecting this response because: This is what i received on Dec 29,2023 :
Hello,We received your submission but do not have enough information to reactivate your account.Why did I receive this message?You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For confidentiality reasons, we do not provide details about our investigation methods.What happens now?We will continue to keep your Amazon seller account deactivated to prevent harm to our customers, other selling partners, and our store. We will not consider your submission if your request does not provide evidence that you will no longer pose a risk.You can learn more about your account health in the Performance section of Seller Central (****************************************************************************).You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to ***************************************.
Thank you,Amazon " .

I do not see any request from you where you say to submit smt or pass the video verification.

Please, give me the accurate information what you need to get the account reactivated.Thank you

Sincerely,

****** *********
Business Response
Date: 01/08/2024
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 8th, ****.

Thank you,
Amazon.com Seller Performance
Customer Answer
Date: 01/09/2024

Complaint: 21060570

I am rejecting this response because: I've received your response from Jan 8th, but there is no request for the information that you need from my end to reactivate the account.Please, allow me to pass the video verification with your specialist to confirm my identity and answer all your questions.

Sincerely,

****** *********
Business Response
Date: 01/10/2024
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 10, ****.

Thank you,
Amazon.com Seller Performance
Customer Answer
Date: 01/15/2024

Complaint: 21060570

I am rejecting this response because: REVIEW THE ATTACHED DOCUMENTS THAT WERE REQUESTED FROM MY
END. I ATTACHED THEM THROUGH MY AMAZON SELLER CENTRAL ADMIN PANEL.
IF YOU NEED ADDITIONAL INFO- PLEASE SCHEDULE THE VIDEO
VERIFICATION FOR ME TO CONFIRM MY IDENTITY AND PROCEED WITH
ACCOUNT'S REINSTATEMENT!!

Sincerely,

****** *********
Business Response
Date: 01/22/2024
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 22, ****.

Thank you,
Amazon.com Seller Performance
Initial Complaint
Date:12/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid for merchandise through and to Amazon that I have not received. The shipper *** has provided me with written confirmation that the item has been lost and never delivered to me. However Amazon is still refusing today to refund my money on this item. this package has shown out for delivery since 12/21/23 with no update or further information available since that date. I have waited and waited for a week. Amazon continues to update the delivery date on their site under my account and is telling me its out for delivery daily even though that is inaccurate information because *** shows no update since 12/21 and has not been able to provide them or me with and update past 12/21/23. Even with confirmation from *** that the item has been lost Amazon continues to tell me the item is out for delivery and I can not be refunded. Knowingly providing me with inaccurate information and border line fraudulent when the shipper has informed them the package has been lost. They have taken my money and have not provided me with the product service I paid for.
Business Response
Date: 12/28/2023
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with refund on Order ID: *******************.

A refund of $103.11 is processed on Wednesday, December 27, *************************** 3-5 business days on your account.

I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future .

Thank you for your patience and understanding.

Regards,

*****************************.
Initial Complaint
Date:12/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ORDERED TWO ITEMS FOR SAME DAY DELIVERY. This means that the item is sent/delivered by amazon personnel. My account is closed, because I am sick of their antics, their lies and their broken promises. This happened the same day, right after I ordered these two EXPENSIVE ITEMS. I did not know that if you close your amazon account, they try to keep your money. THEY TRY TO MAKE ANY EXCUSE TO NOT PAY YOU FOR ITEMS YOU RETURN, OR IN THIS CASE, FOR ITEMS THEY NEVER SENT YOU. I never got either item, because they personally stopped the delivery from happening, it shows this in the tracking section of both orders. They now owe me for these two items, and are refusing to pay me for items I PAID FOR, that they never delivered. This is not uncommon, as I saw whole slew of complaints on the online forums. This is what everyone recommended I do. (As it happened to them for no reason either, and it helped to resolve their complaints.)
Business Response
Date: 01/30/2024
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your orders ending in #**** and #****.

Upon reviewing I can confirm that refunds of $125.87 and $120.44 were issued on Sunday, January 21, **** and Wednesday, January 3, **** respectively against each order.

The refunds are usually processed by banks within 3 to 5 business days.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************

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