Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for some ******* from Amazon. They never delivered my cologne. This was back on November the 7th of 2023. They informed me that I would get my refund back in 10 to 15 days once they receive the product back to the warehouse. The refund process would start. Granted. They told me it would only take 48 hours to get the product back to the warehouse. Here it is already close to the end of 2023. I still haven't received my refund from them. They have already lied to me. They told me. They have refunded me my money. I called my bank and they said I haven't received my refund yet. Then they sent me an email and I said. I need to do an incident report. I sent numerous incidents reports. They wouldn't accept that. They wouldn't accept that. I still haven't gotten my refund back. They have already gotten their product back at the warehouse. I was charged for the product or they wouldn't have been shipped. My account wouldn't have taken the money out. I have the transaction showing that they took the money out.

  Business Response

  Date: 01/08/2024

  Hello,
  
  We have granted the customers request for a refund.
  
  We sent an email to the customer through their registered email address on 2024-01-08. This email confirms that the refund has been issued for $964.55 to the original payment method.
  
  Sincerely,
  ********
  Amazon.com

  =================

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding the unjust deactivation of ASIN B0BTJPJQYH, the Biliboo Premium Baby Lounger, which was erroneously flagged for Product Safety concerns. I adhered to all Amazon requirements and submitted the necessary documents, making this deactivation illegal.In addition, I attached two screenshots of where the product is approved and where there isn't any button to submit the documents. Due to a technical issue, my ASIN isn't active. ASIN: B0BTJPJQYH Title: Biliboo Premium Baby Lounger for Newborn, Infant and Toddler - Baby Nest Lounger - Gray Store Owner: ********************** Store Name: Biliboo(*****************************************)I diligently provided the following documents, available on the Seller Central help page (***********************************************************************************************):Test Report ********************* Safety:Issued by an ISO ***** certified laboratory.Official documentation confirming compliance with safety standards, supported by the laboratory's ISO ***** certification for credibility.Comprehensive Test Report:Further substantiates the safety and compliance of the Biliboo baby lounger, providing detailed insights into testing methods and results.User Manual for Biliboo Baby Lounger:Clearly outlines safe and proper product usage, essential for informing customers and ensuring adherence to safety guidelines.Product Registration for Safety Alert or Recall Only:Demonstrates a commitment to promptly address safety concerns, with a structured process for communication in the event of a safety alert or recall.These documents sufficiently demonstrate compliance with safety standards and regulations. The deactivation has adversely affected my business. I request a reactivation of ASIN B0BTJPJQYH.

  Business Response

  Date: 02/06/2024

  Hello,
  Greetings from Amazon
  This is regarding complaint ID ********.
  

  We have reviewed the issue and observed that the products B0BTJPJQYH is active. 
  Thanks & Regards,
  Amazon 

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon out of the blue falsely accused us of having a product that "This product has been identified as claiming to be a treatment, cure, or remedy for Diabetes or Diabetic Neuropathy symptoms. Products including dietary supplements, essential oils ,homeopathic remedies and topicals marketed as Diabetes, glucose or sugar treatments, remedies, cures, or similar Diabetes related products are prohibited from listing or sale on Amazon unless they have been approved by the ***"It jumps right from accusing to talking about it like it's a proved thing. We have virtually NOTHING even remotely close to that on the product isting or label, and even have an *** disclaimer at the bottom of the listing for safe keeping. We provided the specific text from DSHEA legislation, and CFR Title 21 which set forth the guidelines, for assurance this was in compliance with *** guidelines. Their response is just a mindless condemnation and judgement without any specifity, any guidance about what was being deemed not ok phrasing and has caused significant injury to my company by means of defamation and fraud because of this. They are not operating lawfully and I want them to be held accountable for this action and our listing left alone.

  Business Response

  Date: 12/29/2023

  Hello,

  We have reviewed this **************** request. We have informed the seller via email on December 29, 2023.

  Thanks, Amazon.com Seller Performance

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21065187
  
  I am rejecting this response because: the still have not provided at single specific highlight of the text on our product or product description that matches their accusation, and judgement, and now lash out at our detail page.

  If they are so solid on a text that generates a complaint and action of this aggressive nature towards me as a paying professional seller, then certainly they have solid hard evidence of what the issue is.

  All I've gotten back so far are generalized vague references, copy and pasted mindless zombie responses, and no specific text highlights as to what is not ok on the listing. 

  If they didn't have that already why are we being asked to correct it, when they don't even know what "it", is? 

  I have been subjected to multiple emails of vicious assault and the product page has been removed despite the fact that there is not a word on any part of it that discusses diabetes or diabetic neuropathy.

  It is a malicious hit piece and they aren't providing evidence because they have no evidence and are now trying to cover their tracks and hide their ******* murder of our listing less than a day after Christmas.

  Sincerely,
  
  *************************************

  Business Response

  Date: 01/05/2024

  We have decided to reinstate this ASIN and an email was sent to them informing them of this decision on January 2, ****.

  Thanks, Amazon.com Seller Performance

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by amazon because of an issue regarding OFM. This ban on my accounts was occurred because of abusing returns and refund policy. The notice states: "We previously contacted you about multiple violations of our returns and refund policy. Since then, we have continued to notice violations of such policies on your account..."If you look at the accounts history, not a single return or refund has been made or inquired. I'm unsure why these accounts were targeted. I have tried contacting support and your **************************** email but to no avail. Please reinstate these accounts because they have violated 0 terms. If you take a look and investigate the accounts, you can see that there should be no reason to give them that OFM ban.Here are the accounts in question:********************* ***************** ******************************* **************************** ****************************** ***************************** ******************************** **************************** ******************************** ****************************** **************************** ******************************** ******************************* ***************************** *************************** ******************************* ****************************** **************************** ************************************ ******************************* **************************** ****************************** ***************************** ***************************** *************************** One last inquiry, these accounts need prime cancelled and I cannot access to them. I'm being charged prime monthly when I do not have access to cancel the membership on the account.************************************ ******************************* **************************** ****************************** ***************************** ***************************** *************************** Please respond to me via mail. *********************************.

  Business Response

  Date: 12/29/2023

  Hello Isaiah,
  
  I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry to hear about the issues you faced with your accounts.
  
  Upon reviewing, I see that all the accounts linked to the email IDs you provided in the message are active and accessible.
  
  In this case, if you have any further concern, kindly revert back to the email you received from OFM team.
  
  You can also contact our customer support team to get your concern escalated to the correct team and get your issue resolved.
  
  You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
  *****************************************
  
  Thank you for your understanding. We hope to see you again soon.

   

  Regards,
  
  Himaja
  Amazon.com
  *****************************

• Initial Complaint

  Date:12/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 27 paid for truck parts received truck parts and they were wrong so I returned apon Amazon accepting the return they sent my money to a gift card didn't ask for that to happen then on November 21st they all of a sudden closed my account I've been calling every day like literally everyday for 5 to 6 hours at a time draining my self from the business I run and still can't get my money finally received email stating that they would refund gift card balance all I had to do is call been on phone all day and to no avail they act like they didn't send email or message through the app

  Business Response

  Date: 01/24/2024

  Hello,
  We have reinstated this customers buyer account on 2023-12-27 Due to the proprietary nature of our business, we do not provide details on our investigation methods.

  Sincerely,
  **********
  Amazon.com

• Initial Complaint

  Date:12/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon Prime Member here. I ordered some pc related items in November 24 and received them satisfactorily. However, I had seconds thougths about two items included in the order and wanted to refund them to upgrade to better products. However, when we attempted to file the refund order, the account was wrongfully locked. We immediately proceeded to unlock it, successfully. To our surprise, the order we wanted to file a refund for had entirely disappeared from the account. It was a christmas gift for my children. We've been filing complaints with Amazon Customer Support since then and keep receiving the same answers. "We'll fix it in 72 hours". It's been two weeks since then and still no solution. They have been tossing me around for over a month now. They said my account had suspicious activity and the order was locked due to it. They claimed the refund will be issued and keep lying abou it. I have been emailing them, chatting with their representatives and calling them. It has not been useful. They are pulling my leg at this point. And I am done dealing with them. This is how they treat their prime members. Their service is absolutely horrible. We want to file our refund properly and return the items we don't need, but they are not allowing us to do so! Order numbers were #***-2894356-***5427 and #***-4544559-7641849. The total sum of the buy, pre-taxes was 644,35, around ****** with taxes. All we are asking is the ability to apply for a refund on these orders, so we can get our money back for the items we don't need.

  Business Response

  Date: 12/29/2023

  Hello ******,
  
  I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry to hear about the issues you faced with your orders #***-2894356-***5427 and #***-4544559-7641849.
  
  Upon reviewing, I see that your account is active and return has been created on these items on December 29, 2023. I also see that the return labels were sent to your registered email IDs.
  
  Kindly use the labels sent to you to return the item and get them refunded
  
  Once the item is returned to our returns center, your refund would be processed and a refund confirmation email would be sent you to registered email address.
  
  In case you need any further assistance, please feel free to contact our customer support team.
  
  You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
  *****************************************
  
  Thank you for your understanding. We hope to see you again soon.

   

  Regards,
  
  Himaja
  Amazon.com
  *****************************

• Initial Complaint

  Date:12/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was closed because Amazon could not verify my payment methods, even after submitting proof that the payment method belongs to me.

  Business Response

  Date: 02/01/2024

  Hello,
  
  We have reviewed the customers buyer account and require more information to complete our review.
  
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2024-02-01.
  
  Sincerely,
  ********
  Amazon.com

  ==============

  Customer Answer

  Date: 02/13/2024

  Dear Sir/*****

  I would like to express my heartfelt gratitude to you and your organisation for the good work you guys have been doing! I just got a reply from Amazon that my account was reinstated, and I cannot thank you enough for the kind help you have provided.

  I was really worried when my account was locked and disabled, without any recourse.

  Thank you so much again, and please have a wonderful day ahead!

  Regards
  **************

• Initial Complaint

  Date:12/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $200 order from the company for my upcoming baby shower. I received everything the same day in 3 separate boxes. In one of the boxes there is an item that is to be displayed in a glass case for a baby shower decoration. The glass case arrived broken in several spots. I chat in to Amazon to simply get a replacement nothing else and they refuse to and trying to get my private personal information and holding me hostage with a broken item until its very much seems like a scam. I do not need to provide that personal information for a replacement when I sent them all the pictures they requested of the item being broken. This broken item alone was over $30 not something I should have to eat the cost of and lose my hard earned money. The total cost was about 200 and I had some gift cards so out of my pocket was around 150

  Business Response

  Date: 12/29/2023

  Hello *******,
  
  I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry to hear about the issue you faced with your "Tenceur 104 Pcs Butterfly Cool Baby Shower Games" that was purchased on our website.
  
  I understand that you received the above mentioned item in damaged state and wish to get a replacement on the same.
  
  Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.
  
  Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  For more details, kindly review the email sent to you by our team on December 27, 2023 at 11:32 PM (PST)
  
  In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
  *************************************************************
  
  Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
  *****************************************
  
  Kindly submit your identity proof to get your concern addressed.
  
  Thank you for your understanding. We hope to see you again soon.

   

  Regards,
  
  Himaja
  Amazon.com
  *****************************
  

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21065147
  
  I am rejecting this response because: there is no reason for you to need my private personal information. You are not a loan, Im not asking for money, you are not a home bank etc you have no reason for my driver license, I live in a very small area so therefore barely even use Amazon and now I see why because you all are acting very unprofessional over a broken item  that I provided proof of. I will have to dispute the charge with my bank if i have to because Im not paying for a broken item. I have also attached said return/replacement policy from your site. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date: Dec 16, 2023.Order number: 111-5901193-8419416.Order total: $27.90 USD.Amazon committed to deliver package by Dec 25, 2023. Dispute: I would like to refund my item as I no longer need it due to the delivery being late.Amazon did not try to resolve the problem at all. They only refused and did not provide any legitimate reasoning. I am very frustrated because it is not something perishable and it is unused. They are taking away my consumer rights to refund an item that I no longer need due to their fault of not delivering as promised. Tracking Number: Waybill SF6310060567529

  Business Response

  Date: 12/28/2023

  Hello ****,
  
  I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.
  
  I've reviewed the order and see both items were delivered earlier than expected delivery date provided for shipments.
  
  Order Placed: Saturday, December 16, 2023 at 9:54 PM (PST)
  
  Accutime Kids Pokemon Educational Learning Smart Watch Toy with Interchangeable Straps for Boys, Girls - Estimated Arrival: December 27, 2023
  Delivered on: Thursday, December 21, 2023
  
  Hershey's S'mores Caddy - Estimated Arrival: December 29 - Friday, January 5 (as per order confirmation email) | Estimated Delivery Date: Monday, January 1, **** (as mentioned on order)
  Delivered on: Tuesday, December 26, 2023
  
  Your confirmed delivery date will be included in your order confirmation email. I request you to please check your inbox for the correspondence.
  
  In this case, we won't be able to process a refund as the item was delivered before the Estimated Delivery Date. However if product is no longer needed, you may return it for refund.
  
  Our ********************* guides you through the process and gives you options for a return mailing label:
  
  *************************************
  
  Thank you for your understanding. Have a great rest of the day!
  
  Regards,
  
  Sahitya
  Amazon.com
  
  *****************************
  

  Customer Answer

  Date: 01/11/2024

  Hello,

  I am writing in dissatisfaction of the response received. As a consumer, this business is not allowing return, refunds and/or exchanges, the item is not final sale. We should be able to return/refund/exchange the item as we wish. Do they wish for me to shop at another platform?

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 2 items back to Amazon on Dec 17th. I was told the refund would be back in my bank account on Dec 27th. I never did receive my refund. Order ID ******************* for the amount of $65.30 and 114-4502551-9037001 for the amount of $16.45. Amazon agents just argue and said it was refunded. I never received it!

  Business Response

  Date: 12/28/2023

  Hello *********,
  
  I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.
  
  I've reviewed both the orders and see refunds of $65.30 and $16.45 were processed to your **** on Wednesday, December 20, 2023. We sent you a confirmation email on December 20, 2023.
  
  In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  **********************************************************************************
  
  If you don't see the **** refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.
  
  If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************. Please include:
  
  - the order number if available
  
  - the last 2 digits of the payment method
  
  - the amount of the refund
  
  - the date of the transaction
  
  - any other information you find pertinent
  
  Thank you for your understanding. Have a great rest of the day!
  
  Regards,
  
  Sahitya
  Amazon.com
  
  ***********************************

  Customer Answer

  Date: 01/04/2024

  I never received the refund from Amazon and they have refused to assist me at all. They just keep saying, you got the refund. I am going to file a dispute with my bank if I do not receive this money back. At this point it is ridiculous. I spend a lot of money with Amazon.