Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,670 total complaints in the last 3 years.
22,051 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has gone downhill ever since the pandemic. All they do is try to scam their users and get away with stealing money from them.I received an email this morning telling me that there was suspicious behavior on my account. They locked it and asked me to reset the password. I appreciated it, and went to reset my password right away to restore my access.Once I was in the account, I noticed that a ton of orders placed between November 30 and December 26 were missing/removed from my Orders sections. Please bare in mind that these are orders that have already shipped and most of which have been returned to Amazon, so I am waiting on a bunch of refunds for these orders.When I try to manually look the order up using the order number, I get the following message: "We recently detected unauthorized activity on your account and have removed this order from it. We've sent you an e-mail with more details. If you have further questions or concerns, please contact Amazon ****************."I have tried contacting **************** and they are absolutely clueless and have no idea what they are doing.I am not out thousands of dollars for returns that I was never refunded for. The orders have just disappeared and there is no way for me to retrieve any information or track the refund status.I am sure Amazon will simply keep the money from my returns because they are a bunch of thieves.Please, if you've used Amazon in the past, stop using them. They are not the same company they once were and will try anything to s**** you over. Seems like the only way they are making money is by scamming honest and hard-working citizens or else they go bankrupt.
Business Response
Date: 01/02/2024
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to locate the order number you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information, we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

*****************************.
Customer Answer
Date: 01/07/2024
Hello there,
Here are some of the order numbers:
701-7983101-8221869, 701-3888832-4784269, 701-9784169-9069838, 701-5207726-3197041 & 701-2894801-1033011
Please note that none of these orders were unauthorized. They were all made by me, however Amazon removed all of these orders from my account so there is no way for me to check my refund status, as I returned some of them already. They have ignored countless emails so I don't know what else to do.
I need all of these orders to be added back to my account so I can get my money back.
Thank you!
Business Response
Date: 01/18/2024
Hello *****,

Thank you for writing back to us.

All the orders mentioned in the complaint are back on your account, you can now see them by logging to your account.

Thank you for being a valuable customer to **********************.

Regards,

*****************************.
Customer Answer
Date: 02/09/2024
I would like to file a complaint regarding Amazon regarding order 701-9784169-9069838. I purchased an office monitor from Amazon that was supposed to be in open box, but pristine condition. When the item arrived, it was missing the **** cable to connect it to the computer and had a few scratches. I did not feel comfortable paying $3632.60 for an item in such condition, therefore I decided to return it right away. It was covered by Amazon's return policy so I thought everything would be okay. Once I requested the refund and it was approved, I noticed that there was no shipping label generated, therefore I immediately contacted their customer service department and they assured me that all I had to do was pay for shipping and keep a copy of the receipt to get reimbursed for it after. Being a 57 inch monitor, it weighed over 50 lbs, therefore I had to pay a pretty ***** to get it shipped back, but they assured me that I would be refunded for the entirety of it, which was great to hear. The item was shipped back to the the address provided by Amazon in *******, *******, which was ******************* (Attached is a copy of the shipping label). Now it has been awhile since then, and I wasn't refunded for my return or the shipping cost, which got me worried. I got in contact with Amazon again, and they told me to send them a copy of the drop-off receipt by email. The came in this huge box that weighed over 50 lbs and the post office wasn't willing to accept it, so I booked a pickup from my house that I paid for. I have provided them with a copy of the shipping label which contains the tracking number proving it was delivered, and a copy of the booking for the residential pickup. They have now been completely ignoring me, which means they do not want to give me my money back. This company has been doing nothing but scams recently, and they have really gone downhill. I appreciate the efforts of the BBB in trying to get ahold of the business for me.
Business Response
Date: 02/10/2024
Hello *****,

Thank you for writing back to us regarding order#***-9784169-9069838. I've provided the BBB with a copy of this message.

Since you returned the item using your own label, we ask you to provide proof that the item was handed over to the carrier. Please attach return receipt, which includes the: Shipment Date, Tracking ID, Returned Item, Item Weight and Shipping Cost. This information must be visible in one photo.

Unfortunately we wont be able to refund the item without looking into the return receipt.

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 06/28/2024
To whom it may concern, I am filing a formal complaint against Amazon for scamming me out of $3632.60 on a computer monitor that I returned 6 months ago. I placed an order on December 20th for a ******* computer monitor. It was a part of their warehouse deals and was supposed to be in very good condition and came with all the accessories. Unfortunately when I opened the box, I noticed that some cables were missing and therefore I couldn't hook it up to my computer. I kindly requested a return through Amazon, but I was asked to pay for shipping myself as the item over 50 lbs and the system wouldn't generate a shipping label for it. I paid for the shipping label and shipped it out through ****** Post, and the package was successfully delivered on January 22nd. (Attached is a copy of the shipping label and proof of delivery). 2 weeks after delivery, I reached out regarding the status of my refund. On February 9th, I received an email from ********************************* from the Amazon team, confirming my refund and advising me to wait 3-5 days to see it reflect. (I attached a copy of this email as well) Since that day, the refund never arrived. I also filed a dispute the my bank, but Amazon claim a return was never initiated for this package and in return, my bank unfortunately sided with them. I have filed a claim in small claims court, which will take a few months, but I wanted to spread awareness about this so people avoid this horrible company. Amazon has now not only obtained my funds, but also in possession of a $3632.60 monitor that I paid for with my own money. I have provided all of the proof, and will be open to discussing this with the media as well. Someone needs to put a stop to this scam and shut down this horrible company once and for all.

Business Response
Date: 07/10/2024
Hello *****,

Thank you for writing back to **. I've provided the BBB with a copy of this message.

I checked and see that the charge on order#***-9784169-9069838 is disputed and for information request you to check with your card issuer.

Unfortunately we are unable to take any action here in this case.

Thank you for your patience and understanding.

Regards,
*****************************.
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Amazon website for ****. I canceled the order which I sent you a screenshot of the canceled order. A few days later they took the money out of my account which was saying pending. I contacted Amazon support an agent reassured me that my money would be returned back into my account. A few days later it was not returned to my account and it was processed. I again contacted Amazon. The first agent sent me to another agent the next agent said that I had to go to a special department because they said I had two accounts which is false. I've had one account that I've used for over 10 years. So again they transferred me where they asked me if they can call me sight is so I gave them my phone number. I received the call but every time they were going to tell me the extension number it would be blank I had no way of accepting this call. I got charged for something that I did not want any longer so the order was canceled. So now I'm out in $39.63 for item that I didn't want or even get after they took my money out.
Business Response
Date: 01/02/2024
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with charge on your Amazon account for Order ID: ********************

We only charge you when the order is shipped and here in this case the order is cancelled and not charged.

For further information on this concern, request you to contact the card issuer.

Thank you for your patience and understanding.

Regards,

*****************************.
Customer Answer
Date: 01/05/2024

Complaint: 21077251

I am rejecting this response because:

Sincerely,

*******************************
I cancelled my order.
The money was removed from my account.
I want my money back. I've gotten the runa round since day one.
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially bought two hey bikes, a fake label was automatically generated for each item and they withdraw my money. After a long wait after the expected delivery date, the fake tracking shows no movement. I contacted Amazon and they said the item prices are wrong and they can't ship it for that price( which admits the tracking they created to take my money are fake). The same items are no longer available for shipped and sold by Amazon. They told me to place another order for any bike sold and shipped by Amazon and then issue me a partial refund for the new bike on December 23,2023. When I called Amazon back, they refused to honor the partial refund promised. They also refused to get me set up with the regular refund process. They told me I need to upload my government ID to them and they'll investigate and let me know if they can refund. They falsefully retaliate and create barrier to do a refund. They hung up on me multiple times and I had to call back so many times, that's the only abnormal activity if there's any. They had no real reason to ask me for ID because I have my order number and receipt and the item is within the return window. I was just simply asking them to ****** what was promised. If they don't want to ****** that just help me with a return and refund. I don't understand why they want to make it difficult and force me to keep the item. I'll never ever give my ID info to anyone online. Amazon break the law for false advertising and refuses my eligibility to return the item. They need to be investigated. SHAME ON AMAZON for 2 unsuccessful attempts of ebike purchase. I was scammed twice (1st time fake sale with fake tracking, second time false promises of partial refund and then refusal to take back the item for a full refund). See promise and refusal attached.Dec 10, 2023 Order #**** total $245.01 (1 item) Heybike Order #**** total $245.01 (1 item) Heybike New Order Dec 23 Order #**** total $2,139.98 (2 items) 2 Gotrax Bike that malfunctional
Business Response
Date: 01/02/2024
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement. For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item, "PNY GeForce RTX **** 8GB XLR8 Gaming Verto RGB Triple Fan Graphics Card DLSS 3 (VCG****8TFXXPB1)" on Amazon on September 22th for $$350.94. I initiated a return on October 6th, dropped off the item on October 21st, and amazon states the item was received on October 25th. Since then Amazon has not issued a refund for the item. When I called their customer service I was told that an ID submission was necessary because of unusual activity on my account. When I asked further about what type of unusual activity the customer service rep said ********************** needs to know who is using the account. During this conversation, I asked for alternative methods of confirming an identity, and a refund alternative. Since the item is paid, I requested for the item to be sent back to me rather than receive a refund, but was told that was not possible. I asked for alternatives methods to an ID submission and was told there are no possibilities. I was also told a supervisor held the same stance as the customer service rep. ****** this, I never had issues with Amazon returns, and while researching this occurrence, I found others saying an ID submission was a scam. I am filing a complaint since an ID submission to ********************** is unnecessary for the reason, and there has not been a resolution to my refund. I am hoping to receive a refund in full or at least receive my paid for item back. I have reservations with an ID submission due to numerous security risks and the lack of valid reasoning.
Business Response
Date: 01/02/2024
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with return.

Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****************************.
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I know that security with this company is important but they have FAILED in helping me log into my account using their "Security" methods of sending a code which I NEVER got on my phone! All calls to the customer "Service" also FAILED as they sent a link to my email with a OTP code which I got and entered but was once again directed to using my phone to get a code to log in! THEIR CUSTOMER SERVICE IS A JOKE! And even though it wasn't an emergency, I wasted time trying to log in to get customer service for a device issue!
Business Response
Date: 01/05/2024
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your Amazon account.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the email ID or phone number linked to the account you're trying to access?

We also request an order ID or charge ID for an item purchased through the account so that we can verify it's the correct one.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 01/09/2024
The email & phone number associated with account is as follows: ********************* and ************! Also, this inquiry WAS NOT associated with any recent orders!
Business Response
Date: 01/11/2024
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us with the requested information.

I've reviewed the account linked to the email ID and phone number provided, and I've verified that an account specialist was able to help you both unblock Amazon texts, and regain access to your account, and that an email confirmation was sent on Friday, January 5, **** at 7:51 PM (PST).

Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on which our company was built. Please be assured that we'll continue working hard to ensure that you receive accurate service, and also to minimize the chances of anything like this occurring again.

Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 01/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************************************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They received my return almost 4 weeks ago and have still not refunded me. The funny part about this is there were 2 items in this return box, 1 item was refunded right away the other has still not been refunded. I wish they would stop play games with people's hard earned money.Tracking # 1Z6E55409068607090 ORDER # ***-8919585-9382659 Item name WD_Black 1TB C50 Expansion Card, Officially Licensed for Xbox - Quick Resume - *********** with Series X|S - WDBMPH0010BNC-WCSN
Business Response
Date: 01/15/2024
Hello Cas,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your return from Order ID: *******************.

Upon reviewing the details, I can confirm that a full refund was issued on Saturday, January 6, **** at 7:01 PM (PST), back to your original payment method.

Refund Details:
Items
1 x WD_Black 1TB C50 Storage Expansion Card for Xbox Series X|S - Quick Resume - Plug & Play - WDBMPH0010BNC-WCSN
Amount(s)
Shipping: $0.75
Tax: $0.00
Promotion Adjustments#1: $-0.75
Tax: $0.00
Principal: $124.98
Tax: $6.87
Total:$131.85

Since $35.29 was paid for via Amazon gift card balance, it's been refunded back in the form of gift card balance.

The remaining $96.56 should reflect in your debit card statement within **** business days of that date, as this depends on the processing speed of your bank.

I hope this helps. We look forward to hearing from you again.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:12/31/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was ordering through Amazon and then cancelled my order, got an email stating that my order was cancelled then about 6 hours later a business (Forscemelted) that one of the products on the cancelled order took money from my account without my authorization and I have called Amazon twice about this and I get the same thing repeated to mewe have to reach out to the seller and the seller will contact you in ***** hours and if they dont then we will issue you a refund and you can keep the product, the company did email me stating the product was already sent which was supposed to be here by 12/29/23. I did not authorize this and I am very upset. Well its been a week and I just called Amazon again and yes, the same thing is being said to me. I told them I was filing a complaint with BBB and hung up.
Business Response
Date: 01/02/2024
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with order#***-5602584-2041025

As a one time exception, I can help you with the refund in the form of Amazon gift card balance.

I hope this helps, request you to confirm by replying on this email about the aforementioned refund.

Thank you for being a valuable customer to **********************.

Regards,

*****************************.
Customer Answer
Date: 01/03/2024
I received an email from Amazon for a refund to be placed on an Amazon gift card. They took from my bank account which is cash so I want refunded in cash. The gift card is UNACCEPTABLE. Thank you.
Business Response
Date: 01/09/2024
Hello *****,

Thank you for writing back to us. I've provided the BBB with a copy of this message.

A refund of $5.25 is processed to your original payment method on order#***-5602584-2041025 and it will reflect in 3-5 business days on your account.

Thank you for being a prime member.

Regards,
******************************
Customer Answer
Date: 01/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/31/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order a this item from Amazon order number 114-0724398-0405056. Container of pretzels was not sealed in any way. Lid was off and pretzels crushed all in the box. This is a health and safety issue that anyone can get into food container that is unsealed. Request refund
Business Response
Date: 01/01/2024
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you received the item in that condition. I understand how upsetting it can be.

To resolve this for you, I have issued a refund of ***** to the original payment method.

The refunds are usually processed by bank within 3 to 5 business days.

Please be assured that we have taken your feedback and we are constantly working to ensure we provide you with accurate service.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is Vonedward ****** and on or a Dec 4th 2023 I placed an order for a ******* Galaxy Tab S8+ on a monthly payment plan of $120 a month, the order number is ORDER # ***-8501494-4372268. I was not happy with the item so I requested a refund on Dec 7th, I made a mistake and select the option that says "Received extra item I didn't buy" so I canceled the return request and crated a new return request. I then called the Amazon ***** number and told the agent that I had made a mistake when requesting a refund and that the Item I'm sending back is NOT an extra item. The customer service agent told me to make a third return return request and to select "inaccurate website description" for the reason for my return and to give the item to the first *** driver that comes too my door. I gave the package to *** on Dec 7th and I received the tracking number #***************** from ***. I then called Amazon customer service again and gave them the *** Tracking number and I was told that my refund would be processed once the Item was inspected at the amazon return center. On Dec 28th I was sent a email from Amazon that says the fallowing "We have accepted your return request. As this item was sent to you in addition to the original order by mistake, we'll not issue a refund for this return. Thank you for returning the item." I have uploaded this email as a supporting document to this BBB complaint. In summery the Item returned to Amazon was NOT an extra Item! An mistake was made when selecting the reason for the return and I do not have the Item I paid $183 for and I'm facing monthly charge $120 for this same item. I returned the Item on Dec 7th please process my refund or I will file a law suite for financial and emotional damage. I've done everything I can to resolve this issue, at this point Amazon is stealing from me.
Business Response
Date: 01/02/2024
Hello Vonedward,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with refund on Order ID: *******************

Once the product is returned, it may take up to 30 days from the date of return for us to issue a refund.

Here in this case refund for the order will be processed by Sunday, January 14, ****, hope this information helps.

Thank you for being a valuable customer to **********************.

Regards,

*****************************.
Initial Complaint
Date:12/31/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been having an issue with Amazon not delivering my package to my doorstep. I was told that my package was delivered, but the photo in the email I received is not my apartment. Amazon was contacted about this and said they would look into this. However, the Amazon delivery drivers need to deliver my packages to the correct address. I cannot get an answer from Amazon as to where is my actual package because it is not at my door.This has happened multiple times in recent months and needs to stop.
Business Response
Date: 01/02/2024
Hello ***,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with delivery of your order#***-6335521-3253004

We have issued a replacement Order ID: ******************* and we will take a ***** feedback to mitigate such instances in future.

Thank you for being a valuable customer to **********************.

Regards,

*****************************.
Customer Answer
Date: 01/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
In addition, I have received a replacement package for my order.

Sincerely,

*******************

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