Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,674 total complaints in the last 3 years.
22,038 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/19/2023, I received an email from Amazon stating that my account is at risk of deactivation (Exhibit A). The email states no explanation as to why it was at risk, or that I had a certain timeframe to fix an issues. I was out of the country at that time, and upon my return I logged into my Amazon Seller Central to see that the issue was "Received Intellectual Property Complaints." I went on to review the issue to address it, and all the information I could gather was that it was due to "Trademark on Product Detail Page." Still, I did not understand what this meant as I was the creator of my product in its entirety. I reached out to Amazon on 12/9, both asking for clarity on the issue as well as uploading proof that I purchased all of the elements related to my product. They rejected it stating they didn't have enough information. I then set up a call with them on 12/11, 12/12, 12/13, 12/18, 12/19, and 12/26 in attempt to understand what they needed from me in order to fix my listing. In not one of those calls did any agent answer the phone. I was left on hold for 30 minutes plus each time, unable to resolve my issue. I again submitted additional information on 12/21 to resolve the issue, but again it was denied. On 12/21, without my knowledge, they created an order to remove my inventory from their warehouses and they are in the process of shipping all of my inventory to my old address in **. They said it is because I did not rectify the situation without 30 days. Clearly I have tried every effort to try and rectify the issue, but without the help from Amazon in understanding what the issue is, I am unable to rectify such issues. Now my thousands of dollars of inventory is going to be stranded at an address I no longer live at, and I have no way of stopping it. They are also charging me money for shipping out the inventory.
Business Response
Date: 01/04/2024
Hello from Amazon,
We had contacted the concerned team to review the issue.
We have created a follow up via Case ID: *********** to follow up with the seller.
For reference the case Link: ***************************************************************************************

Customer Answer
Date: 01/04/2024

Complaint: 21090205

I am rejecting this response because: I have received an email from the business (attached), but it does not give a resolution or an attempt at resolution at this time. It only states that they will get back to me with an update, which they have not yet. I understand it will take time to come to a resolution, but based on my experience of open-ended promises, I cannot accept a response like this as a resolution.

Sincerely,

*****************************
Business Response
Date: 01/09/2024
Hello from Amazon,
Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.
A resolution to the seller concern has been provided via case ID ***********.
To view your case details, or respond, please click ************************************************************************************************************** (Seller central sign in required)
Please ask the selling partner to refer to the same Case ID for any follow-up question.
Best regards,
Selling Partner Support
Customer Answer
Date: 01/09/2024

Complaint: 21090205

I am rejecting this response because: Amazon has offered resolution on one part of my request, but there are many side effect issues that have caused harm due to Amazon's negligence. I am asking for further resolution in order to make whole what they have caused damage to. The email that they reached out to me from was a "no-reply" email, so I've had to escalate by contacting them again separately.

Sincerely,

*****************************
Business Response
Date: 01/30/2024
Hello from Amazon,

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

A resolution to the seller concern has been provided via case ID *********************** & 14600393821.

Please ask the selling partner to refer to the same Case ID *********** for any follow-up question.

Best regards,

Selling Partner Support
Customer Answer
Date: 02/06/2024
Apologies, I did not receive a notification that the business responded on 1/30/24.
After reviewing their response, I still do not agree with the outcome. They have not provided a fair resolution, nor have they communicated what the resolution actually is. All they have said is "Your claim will be processed according to the *** Inventory Reimbursement Policy" but I have no idea what the resolution to the claim is because they have not followed up. So at this time I cannot accept that this is resolved.
Business Response
Date: 02/07/2024
Hello from Amazon,

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

A resolution to the seller concern has been provided via case ID *********************** & 14600393821.

Please ask the selling partner to refer to the same Case ID *********** for any follow-up question.

Best regards,

Selling Partner Support
Customer Answer
Date: 02/07/2024

Complaint: 21090205

I am rejecting this response because: the business DOES NOT offer a resolution as they claim. First of all, the person that answered my request for update, clearly does not have any understanding of my case and what I'm requesting. Based on their response stating "By submitting a removal order, you agree to receive each and every unit in that order, all at once, upon delivery to your designated ship-to address." I did not create the removal order - Amazon did - and that is precisely my issue.

Therefore, I do not accept the proposed resolution. This is a one-sided resolution that benefits only Amazon. Amazon has caused me countless damages by their actions regarding this situation, which I have already explained multiple times in depth and I do not accept anything besides one of the 2 resolutions:

1- I will be reimbursed for the value of my products that have been shipped in the removal order, 93 units at $22.00 per unit, is $2,046; and I will be reimbursed for any fees that I was charged with in relation to the shipments from the removal order, which I have calculated to be $163.90. Total is $2,209.90.

2- I will be given a pre-paid by Amazon shipping label for all of my products that were sent to the address in ** to be sent back to the Amazon warehouse; and I will be reimbursed for any fees that I was charged with in relation to the shipments from the removal order, which I have calculated to be $163.90.

This situation was created out of negligence on Amazon's part, and I have now suffered innumerable damages. However, I am only seeking to make whole what has been done wrong. Their solution is not acceptable under the circumstances.

Sincerely,

*****************************
Business Response
Date: 02/15/2024
Hello from Amazon,

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

The selling partner concern is being addressed on the Case ID ***********

Please ask the selling partner to refer to the same Case ID *********** for any follow-up question.

**************************************************************************************************************************** (Seller central sign in required)

Best regards,
Customer Answer
Date: 02/15/2024

Complaint: 21090205

I am rejecting this response because: I reviewed the referenced case number ***********, and the message from Amazon states "Please note that we are closely working on this issue with our internal team. As soon as there is any update, we will get back to you." The business itself is confirming that it has not been closed out or solved so I see no reason to close out this case at this point as we have no resolution.

Sincerely,

*****************************
Business Response
Date: 02/16/2024
Hello from Amazon,

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

Please inform the selling partner that their concern is being addressed on the Case ID ***********

They can refer to the Case ID *********** for any follow-up question. An email with the final resolution will be sent within the next 24/48 hours through that case, so the selling partner can refer to the same for any other concern related to the issue reported.

**************************************************************************************************************************** (Seller central sign in required)

Best regards,
Customer Answer
Date: 02/17/2024

Complaint: 21090205

I am rejecting this response because: no response regarding an actual resolution has been received.

Sincerely,

*****************************
Business Response
Date: 02/21/2024
Hello from Amazon,

Please inform the Selling Partner that their concern was addressed, and the correct resolution was provided in case ID ***********.

****************************************************************************************************************************

Thank you.
Customer Answer
Date: 02/22/2024

Complaint: 21090205

I am rejecting this response because: I do not accept the resolution as is. They have only denied all claims and not acknowledged fault or offered an actual resolution. I'm looking for a resolution, their reply was "I know that you're disappointed with the decision."

Sincerely,

*****************************
Business Response
Date: 02/24/2024
Hello from Amazon,

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

Please inform the selling partner that their concern is being addressed on the Case ID ***********

They can refer to the Case ID *********** for any follow-up question. An email with the final resolution will be sent within the next 24/48 hours
through that case, so the selling partner can refer to the same for any other concern related to the issue reported.

****************************************************************************************************************************

(Seller central sign in required)
Customer Answer
Date: 02/25/2024

Complaint: 21090205

I am rejecting this response because: I've continually offered resolutions and kept the conversation with Amazon and they have not offered any type of resolution. There is no response to accept because they have not offered any resolution.

Sincerely,

*****************************
Business Response
Date: 03/05/2024
Hello from Amazon,

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

Please inform the selling partner that their concern was addressed on the Case ID *********** on 2/18/2024.

Sincerely,

Amazon.com
Customer Answer
Date: 03/06/2024

Complaint: 21090205

I am rejecting this response because: they have neither offered a form of resolution nor acknowledged fault in their handling of the situation. They have not provided any reason to accept their response at this time and I have advised them of the same multiple times.

Sincerely,

*****************************
Business Response
Date: 04/16/2024
Hello,
I will transfer to the correct team, they will own the answer
Customer Answer
Date: 04/16/2024

Complaint: 21090205

I am rejecting this response because: no response regarding a resolution was given.

Sincerely,

*****************************
Business Response
Date: 04/17/2024
Greetings,

It was clarified within the BBB Complaint on 2/6/2024 4:52:14 PM the seller is requesting the following: "I need the listings reinstate; i need the current removal order cancelled, and/or have a carrier pick up the boxes that were delivered to my old address in ** and send them back to the warehouse; i need to be reimbursed for all of the charges related to this incident"

As such, the seller can review my findings

1) Removal Order ID: ********** shows it's been completed/cancelled - ********************************************************************************************************

2) Confirmed both listings show no restrictions and are both available for purchase on Amazon.com:
--- ASIN: B0912R89S2 / FNSKU: B0912R89S2 shows 56 units available for sale on Amazon.com - **********************************************************************************************************************************************************************************
--- ASIN: B0912FL9KT / FNSKU: B0912FL9KT shows 167 units available for sale on Amazon.com - **********************************************************************************************************************************************************************************

3) Removal Order ID: ********** was not eligible for a reimbursement regarding the shipped units, nor for the charges to move the units from the old address to the current address. This is because the order was scheduled and sent to the seller's address in CA as per the Fulfillment by Amazon settings. The seller can confirm the same from the link below:

*******************************************************************************************
Customer Answer
Date: 04/25/2024

Complaint: 21090205

I am rejecting this response because: they are refusing to reimburse me for an issue they caused. And they are refusing to reimburse me to right the wrong they created. I do not agree with their stance.

Sincerely,

*****************************
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The first product I'm selling is a gel blaster gun that has OVER 500 listings on Amazon. My listing was made inactive. I called Amazon and the issue was resolved. The listing was active. Now the listing is inactive again. I have supplied Amazon with everything they have asked for from correcting the details on the listing, supplying many pictures, supplying safety certificates, *** approvals, and Testing for compliance everything that Amazon has asked me to supply them. I have had 20 cases open that have been assigned to multiple teams including the seller support team, restricted items team, catalog team, and more. I've sent all the documentation to everyone including ******************************************* and ************************************************. Everyone I talk to on the phone from Amazon understands my frustration but NO ONE CAN SEEM TO HELP ME.This EXACT "laser" included on my toy gun is for sale on Amazon already by multiple sellers. Here is one of the listings: ******************************************************************************************************************************************************************************************************************* I now have charges from Amazon for having a seller's account for items I'm not allowed to sell. I've even hired professional Amazon personnel who specialize in these problems and they have gotten the same response.I also now have stranded inventory that Amazon is emailing me about removing from their warehouse. I've asked to have this issue elevated to management for the last 10 cases I have opened but no one can help me. The treatment I'm receiving is unfair and unethical.Amazon Case ID's: *********************************************************************** *********** *********** *********** *********** *********** *********** *********** *********** *********** *********** *********** *********** *********** ***********
Business Response
Date: 01/05/2024
Hello,
Thanks for reaching out to Amazon. After further review, ASIN, B0CLHDKGTY remains restricted due to "laser" attribute.
Thank you,
Amazon.com
Customer Answer
Date: 01/05/2024
This is exactly my point. Amazon states my product has a laser so Im unable to sell it.
Amazons policy states that the laser has to be a Class 1 laser with less than 1mw output.
This toy is a class 1 laser with less than 1 mw. I have sent the certification and testing documentation required for proof that Amazon required me to do to activate my listing. There is no reason why they cant activate my listing. Please see the attached document.

THIS EXACT LASER IS FOR SALE MULTIPLE PLACES ON AMAZON!
Customer Answer
Date: 01/09/2024
Can someone from BBB please help me with this? Amazon is stating Im not allowed to sell my toy because of the "laser" attribute meanwhile there are many laser tag, gel blasters and other toys for sale with "laser"
Amazons policy states that the laser has to be a Class 1 laser with less than 1mw output.

This toy is a class 1 laser with less than 1 mw. I have sent the certification and testing documentation required for proof that Amazon required me to do to activate my listing. There is no reason why they cant activate my listing. Please see the attached document.

THIS EXACT LASER IS FOR SALE MULTIPLE PLACES ON AMAZON!
How do we escalate this to management at Amazon? This is not fair to block me from selling an item that others are allowed to sell.
Customer Answer
Date: 01/09/2024
Laser Wavelength: ******* nm. Max ******* ***** mW. Batteries included

Amazon's Policy they sent me: Childrens toys with lasersAmazon does not allow children's toys that incorporate lasers if they exceed hazard class I, but other products may be sold with prior approval. Applications of lasers in children's toys can vary widely. Common uses of lasers in children's toys are toy guns with laser range finders, spinning tops with spinning lights, laser light sabers, and toys which use lasers to create optical effects in a room. The *** recommends that children's toys that incorporate lasers have a safety limit of hazard class I (1 mW output).
I have supplied Amazon with compliance certifications and *** info as followed:

Accession Number: 22R0076-000

U.S. Food and Drug Administration
Center for Devices and ************ Health
Document ************* WO66-G609
10903 ********************
*************, ** 20993-0002

This message is to acknowledge receipt of your , which was filed pursuant to the regulations for the administration and enforcement of the Radiation Control for Health and Safety Act of **** (Title 21, Code of Federal Regulations, Subchapter J) as they pertain to the submission information description below. If your submission is a report, it has been filed according to reporting requirements in Title 21, Code of Federal Regulations (CFR), Part ****. Your submission has been assigned an informal subject title below after Purpose:. Your submission has been assigned an ACCESSION NUMBER which can be used by you and *** to identify your submission.

WARNING:

THE ACCESSION NUMBER ASSIGNED TO YOUR SUBMISSION DOES NOT IMPLY, CONVEY OR CONSTITUTE *** APPROVAL OF ANY REPORT, APPLICATION FOR VARIANCE OR EXEMPTION, NOTIFICATION, OR ANY OTHER SUBMISSION OR ITS CONTENTS. THE ACCESSION NUMBER IS ONLY AN ACKNOWLEDGMENT THAT *** HAS RECEIVED YOUR SUBMISSION. IT MAY BE REVOKED BY ***. ITS DISCLOSURE IS YOUR RESPONSIBILITY. IT IDENTIFIES YOUR SUBMISSION FOR PRODUCTS OR PRODUCT FAMILIES IDENTIFIED IN THIS MESSAGE.

Be advised that failure to comply with *** regulations may result in notification of affected persons and corrective actions at no cost to the purchaser, pursuant to 21 CFR Part **** -- Discovery of Defect or Failure to Comply and 21 CFR Part **** -- Repurchase, Repairs, or Replacement of Electronic Products.

Please be aware that the following **** Product Code(s) have been assigned to the product(s) described in this report:

RHK defined as Laser Marker Or Engraver, **dustrial Or Commercial

If these products will be shipped to *****************, the shipping broker will need to provide the full *** Product Code at the time of entry, structured as follows:

95R- -HK

- - - - - - - - - - DOCUMENT RECEIVED, FILED, & ACKNOWLEDGED - - - - - - - - - -

This automated notification from the CeSub Submission Process contains general information about the aforementioned submission:

Accession Number: 22R0076-000

Date Loaded: Nov 8, 2022

Document Date: Oct 24, 2022

Establishment Name: ******* LUCKY BIRD TECH. CO., LTD.

Purpose: This submission is a(n) Laser OEM Registration and Listing. These Material Processing Laser Products include designated model(s) 009, 303.

Submitter: *************

Email: *****************

Reporting Official: *************

Email: *****************

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

If you meet all other applicable *** requirements, you may market the product(s) reported. Please be aware that additional electronic product radiation control or medical device regulations may apply to your product, such as:

21 CFR ****.11, requiring report supplements under certain circumstances following the same reporting forms as used for product reports on your products

21 CFR ****.13, requiring annual reports to be submitted each year by September 1 using the appropriate reporting form for annual reports

21 CFR **** - ****, requiring certification to *** radiation safety performance standards

21 CFR 807, requiring manufacturer registration and device listing, and

21 CFR 807, 812 and 814, requiring medical device clearance or approval

For further information see:

************ Health web site - *********************************************************
*** Electronic Submissions Gateway website -
***********************************************************************

If you have any questions, please contact the Director of the ******** of ************ Health, or the branch chief of your respective product area, as listed on the **** Management Directory, under the ****** of ** Vitro Diagnostics and ************ Health, ******** of ************ Health.
***********************************************************************************************************

Please include a primary (and optional secondary) contact email address in all submissions (and/or cover letters) to facilitate electronic correspondence.

Sincerely yours,

******** of ************ Health

****** of ** Vitro Diagnostics and ************ Health

Center for Devices and ************ Health
Initial Complaint
Date:01/03/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I buy a lot of things on Amazon. Never had any issue with returns or refunds. I ordered a wreath for the holiday on Amazon.com for $75.76. It wasnt what I though itd be and didnt like it. So as the listing says Free Returns for any reason, I returned it for a refund to my original payment. It has been over two weeks now and it says the item was delivered to their dock in 12/19/2023 and still no refund. There are other things I have sent back since that has been refunded already without issue.Today I contacted customer service and they are saying there is unusual activity on my account and that I need to submit my ID for an investigation.This is private information being asked by a retailer for absolutely no reason. I want my refund now as Ive sent the item back and it shows it was delivered to them via the tracking number. Amazon is withholding my money for no reason.
Business Response
Date: 01/04/2024
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your order #***-8564744-9135428.

I understand that you wish to get refund on the return of the above item

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on January 3, **** at 4:37 AM (PST)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am reaching out as 3rd-Party Amazon Seller, currently facing a challenging situation that requires your immediate attention and response.My product, the Cosequin MSM Joint Health Supplement for Dogs - 180 Chewable Tablets, has been wrongly accused of counterfeiting. The cited trademark, *******, for the word "Cosequin perfectly aligns with the product I offer.Despite providing invoices and product images to validate the authenticity of my ASIN B004C2TPB2, I am repeatedly met with the same rejections from Amazon, stating I have insufficient information to reactivate my listing. Instead of gaining a resolution, all I got were boilerplate responses and requests for a retraction from the Rights Owner. I have proactively attempted to reach out to the Rights Owner. Unfortunately, my efforts have been met with silence, yielding no response. This lack of communication only adds to the complexity of this issue.Amazon is requesting Letters of Authorization, however, its worth noting that this does not apply to my case, as I source NEW, ORIGINAL, and UNALTERED products from an authorized supplier.My product is not counterfeit and I firmly believe in the accuracy of my provided documentation, including invoices and product images for this ASIN.Can you please help me to get my case to a team that is capable of a higher level of review? My product doesnt deserve this unjust allegation. Please help me get the rightful reinstatement of my ASIN B004C2TPB2 and get this incorrect defect removed from my record. Thank you in advance for your help.Sincerely, *************************** ********* Merchant Token: A29L46A396AHB5
Business Response
Date: 01/04/2024
Hello
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on {05/01/2024}. Thanks, Amazon.com
Sincerely Seller Performance

Customer Answer
Date: 01/12/2024
Hello,
We did not received any response for this case.
We would appreciate your help
Thank you
Business Response
Date: 01/27/2024
Hello,

We have reviewed this sellers appeal and require more information to complete our review.

We have requested the necessary information from the seller via email on 01/27/2024.

Sincerely,
Amazon.com
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I'm a seller on Amazon (Merchant token: A2M6HUA7UPTRGL) and one competitor submitted for the ** "Green *** Mask" (********) to USPTO and filed a complaint about my Green *** Mask Stick product via Amazon Brand Registry.Now, 4 my listings are deactivated and I'm unable to reactivate them as Amazon is declining my appeals. I'm sending original documentation proving that I supply my products from the manufacturer, but still - rejection.Also, you should pay attention to the fact that this unfair competitor's ** has pending status and 100% will be declined by USPTO as the generic signs of the product are being used in it. Till then I will face the problems while selling my own product created, designed and developed by me.Please, resolve this issue as I want to continue to sell this product on Amazon.Yours faithfully,Deauwille ***
Business Response
Date: 01/23/2024
Greetings from Amazon.com,

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

We have reviewed the Selling Partner concern, and they have not provided the ****s in question. Therefore, we reviewed the items related to "Green *** Mask Stick" and found these products are not restricted.

Please indicate to the seller that if they still have any product restricted from our side, they must provide the **** and the appeal ID, so we can investigate accordingly.

Regards,
Customer Answer
Date: 01/23/2024

Complaint: 21089090

I am rejecting this response because: currently there are two affected ASINs: B0CB4W6BN1 (Complaint ID: ***********); B0CB4KFMHD (Complaint ID: ***********) which were removed due to false complaint. We had another ASIN (ASIN: B0CFRJF3QR Complaint *************** but Amazon reinstated the product after our appeal. The complaint was the same, therefore, it was reasonable to reinstate all 3 listings since they allegedly infringed on the same trademark. I want to remind that the alleged rights owner claims then I am infringing his trademark "Green *** Mask" with serial number ********. The application has only PENDING status, it's not registered and will never be. I sell Green *** Mask under my own brand (Wonder Family). It's obvious that I will describe my product as Green *** Mask. I use "trademarked" words in its ordinary dictionary meaning. Thus, and according to Amazon policy there are no TM infringements in such cases. It is quite obvious that a competitor has filed to register these words so that it can file complaints. Such a TM will never be registered. It's like registering a white socks TM for white socks. Its obviously will be rejected after evaluation. So I ask for a more in-depth analysis of my appeal. All my lawyers say there is no violation here, but Amazon employees don't see it. If there is a violation, then let them give me a legal answer, not an excuse that I didn't provide the information I needed.

Sincerely,

***********************************
Business Response
Date: 01/25/2024
Hello,
We have reinstated this customers listing(s). We sent an email to the customers registered email address on January 25, **** confirming the reinstatement.
Sincerely,

Amazon.com
Customer Answer
Date: 01/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB team,My name is ********************, and I am ******** sole proprietor. I applied to register my Amazon account twice, but each of my submissions was rejected without any grounds.(The seller's Email for the second attempt is ***************************** After that, I contacted the Seller verification team, and they informed me that they noticed that I have multiple Amazon seller accounts and asked me to explain this. However, I do not have an Amazon account, except for the buyer account I use to purchase on Amazon as a customer. But this customer account has nothing to do with my attempts to register a seller account. So I am experiencing the same issue twice, and I have no option to finish the registration due to the false statement that I have multiple accounts. I have provided a valid bank statement issued by the WISE and a visible photo of my international passport, and I have no seller accounts.I kindly ask you to review my documents again and allow me to register the Amazon account. I also attached the bank statement along with my passport and business documents which show my tax number as a sole proprietor I am looking forward to hearing from you. Best regards,********************.
Business Response
Date: 01/04/2024
Hello,
We have reviewed your Amazon seller account, but we could not complete your verification.
Why is this happening?We have noticed that you have multiple Amazon seller accounts. How do I resolve this situation?To proceed with your verification on this account, close all other accounts that are registered in your name or on your behalf, or provide the following details in a response to this email:-- A business justification for having multiple Amazon seller accounts.-- A list of all the accounts that you have registered until now and the associated email addresses.
What happens if I do not provide the requested information?If we do not receive your response about multiple accounts within 14 days, or if you fail to close the accounts within that time, your case will be closed, and your account will not be activated. We're here to help If you have any further questions about our policies or requirements, you can contact Selling Partner Support: ****************************************************** To learn more about selling on Amazon, go to "Help for Amazon Sellers": ************************************************************************************************ The Seller Identity Verification team
Initial Complaint
Date:01/03/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint against Amazon with regard to the unjust refusal of my trademark registration for Goodsful Valley (Trademark Serial No. ********* in the ********************** Brand Registry.My Amazon seller account ************************ is directly associated with ******************************** and I am the primary owner of this entity.My Amazon seller account, associated with ******************************** was denied registration based on an initial reason provided by Amazon, citing an inability to verify the registered business name and identifier. In response to this, I diligently submitted a comprehensive set of documents, including a selfie with my ID, Certificate of Incorporation for ******************************** tax documents, trademark receipt, and other relevant materials. These documents unequivocally establish the authenticity of my claim and the direct association between myself, ******************************** and the Goodsful Valley trademark.However, the crux of my complaint lies in the inexplicable shift in Amazon's justification for refusal. Initially citing verification issues, Amazon subsequently alleged abusive conduct as the reason for denial. I find this shift deeply troubling, especially considering that abusive conduct is not outlined anywhere in Amazons policy, and I cannot fathom any grounds for such an accusation. Moreover, my limited sales on the platform cannot be construed as violating any policies, as I have not engaged in abusive conduct.The attached document highlights the initial reason for the denial and the subsequent contradictory allegation of abusive conduct. This inconsistency has left me perplexed and concerned about the fairness of Amazons evaluation process.The registration of the Goodsful Valley trademark is vital for the protection of our brand on the Amazon platform, and the current situation places an unwarranted burden on my business.
Business Response
Date: 01/04/2024
Greetings from Amazon Services,

Please advise the seller that their appeal request for Brand Goodsful Valley on Brand Registry Enrollment Application has been declined.

As a part of the appeal process, a detailed investigation was conducted based on the (i) information available in our internal systems, and (ii) information and documents provided by seller. After carefully reviewing the information and documents, we have concluded that the brand/user/seller has engaged in abusive conduct as per our policy.

Our decision is final at this point in time. Any new appeal request may be declined by the Brand Registry Team.

However, if at any point in the future our system identifies that your account is no longer abusive, then we will establish communication with seller to resume the enrollment application process/add the user to the brand.

Please note that Amazon cant explicitly tell seller why their Brand was removed because it weakens our ability to detect possible violations in the future.

Thank you for your time.
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need to be contacted by someone on the executive team from Amazon. I am missing a LOT of money from items I have returned to Amazon. I have spoke to several reps and Managers. The most recent manager said that she will refund my money and give me a follow-up call. I spent 3hours with her over the phone going over several returned items and provided proof of my return and the issue I experienced. She ended up finding my returned items and said she will issue my refund. She said the department did not process my return bcus of holiday but I returned these items before the holiday. I never received my refund AND now on my account ALL the items I returned status went from we will issue refund once items are received to NOW everything I returned my Amazon account is appearing like I never even started a return fir Amazon. So instead of me being helped and refunded for items I returned Amazon kept my money and changed my account status for those items. This is not the first time I had a problem with Amazon. I am missing a LOT of money. I am to the point of contacting an attorney. I gave e recorded phone calls with reps, I have screenshots where I have chatted with reps and o am constantly being switched or transferred to other reps on the chat without notice and having to repeat myself several times with no resolution. I have spent several hours on chat and on phones with reps with no resolutions. I ask for an email to confirm return, conversations and I do not get an email the reps says anything to get customers off the phone only to have e to call back again. Please have a manager from the executive team call me. Thanks *********************** ************
Business Response
Date: 01/08/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know you haven't received refund for the items returned and would like to be contacted by someone from the executive team at Amazon.

Unfortunately, we do not have option to call you or arrange for call back. However, please visit the following link, enter your phone number through the Phone tab, and we'll call you:

**********************************************************

We're available 24 hours a day, seven days a week.

Once you hear from us you can request for a supervisor so you'll be connected to one.

Or, if you prefer this sorted via email, I request that you please write to us with the details of the order you've returned so we can review and assist you.

We appreciate your understanding and look forward to hearing from you.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/08/2024

Complaint: 21088943

I am rejecting this response because: this is not acceptable. I have had someone from Amazon contact me before when you took my money.
also one of the managers says she would call me on Tuesday and verified my phone number and never did call. I have ALL conversations recorded. So why all of a sudden Im being told that no one can call me from Amazon. I am going to contact the Attorney General and internet crimes and whomever else to further my complaint until I get all monies back and is contacted. I want them to listen to recordings as well

Sincerely,

***********************
Customer Answer
Date: 01/11/2024
I attached orders I was not refunded for
Customer Answer
Date: 01/14/2024
Amazon Order
ORDER # 112-3289805-0711435

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

ORDER # 114-2096960-8994613

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

ORDER # 111-4362857-5986649

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

ORDER # 111-2819277-5451433

//////////////////////////////////////////////////////////////////////////////////////////////////////////////
ORDER # 112-2106472-1641066

ORDER # 112-8921599-9821040

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

All these items were returned and I NEVER received my refund and I spoke to several individuals about these returns and never revived my refund. One return package was like 5 or 10 lbs and the other package returned was 50lbs. I spoke to manager about this. The last person I spoke to after speaking with them said I was gonna get my refund and never did AND now all of a sudden my account is showing that I never started a return process on these items to which I did. Amazon changed my status and trying to keep from refunding my money I returned over $800 worth of stuff.

ORDER # 114-8540522-5392266

ORDER # 114-0174847-0585063

ORDER # 114-9058589-1129866

ORDER # 113-2239051-2636232

ORDER # 112-2329425-9338601

ORDER # 113-6790894-2656241

ORDER # 114-0781541-0301016

//////////////////////////////////////////////////////////////////////////////////////////////////////////////
ORDER # 113-0575812-0373848

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

ORDER # 112-3110872-9007441

ORDER # 113-5895905-7864219

ORDER # 113-8706016-2648217

ORDER # 113-2031904-9676227

ORDER # 113-2031904-9676227

ORDER # 113-2811974-7497804

//////////////////////////////////////////////////////////////////////////////////////////////////////////////
Return receipts from **** 1ZA663W92611694972
Return receipts from **** 1Z6E55402666660914

Business Response
Date: 01/18/2024
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us with the order details.

On checking, I see that orders have been refunded. If you're missing refund for any item, I'd suggest that you please reach out to customer service with the details of missing refund so the support can refund you for the missing items.

We appreciate your understanding and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/19/2024

Complaint: 21088943

I am rejecting this response because: I have not been refunded for all items I have a recorded audio from two managers who confirmed as well you keep referring me to contact customer service even I have mentioned the issues I had been experiencing. Thee is nothing confirming. Items went to credit card for all items listed. I will be getting an attorney.

Thanks
**************
************

Sincerely,

***********************
Business Response
Date: 01/24/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for writing back and letting us know that you haven't been refunded for all the orders. The document you've shared isn't accessible, hence I request that you get back with the order details as well as items from orders which haven't been.
We appreciate your understanding and looking forward to hearing from you.

Regards,
*******
Amazon.com
*****************************

Customer Answer
Date: 01/24/2024

Complaint: 21088943

I am rejecting this response because:

I have sent sever several attachments to this email. Why iI will resend but it was acknowledged previously
Sincerely,

***********************
Customer Answer
Date: 01/24/2024
Amazon Order
ORDER # 112-3289805-0711435

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

ORDER # 114-2096960-8994613

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

ORDER # 111-4362857-5986649

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

ORDER # 111-2819277-5451433

//////////////////////////////////////////////////////////////////////////////////////////////////////////////
ORDER # 112-2106472-1641066

ORDER # 112-8921599-9821040

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

All these items were returned and I NEVER received my refund and I spoke to several individuals about these returns and never revived my refund. One return package was like 5 or 10 lbs and the other package returned was 50lbs. I spoke to manager about this. The last person I spoke to after speaking with them said I was gonna get my refund and never did AND now all of a sudden my account is showing that I never started a return process on these items to which I did. Amazon changed my status and trying to keep from refunding my money I returned over $800 worth of stuff.

ORDER # 114-8540522-5392266

ORDER # 114-0174847-0585063

ORDER # 114-9058589-1129866

ORDER # 113-2239051-2636232

ORDER # 112-2329425-9338601

ORDER # 113-6790894-2656241

ORDER # 114-0781541-0301016

//////////////////////////////////////////////////////////////////////////////////////////////////////////////
ORDER # 113-0575812-0373848

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

ORDER # 112-3110872-9007441

ORDER # 113-5895905-7864219

ORDER # 113-8706016-2648217

ORDER # 113-2031904-9676227

ORDER # 113-2031904-9676227

ORDER # 113-2811974-7497804

//////////////////////////////////////////////////////////////////////////////////////////////////////////////
Return receipts from **** 1ZA663W92611694972
Return receipts from **** 1Z6E55402666660914

Customer Answer
Date: 01/24/2024
Amazon Order
ORDER # 112-3289805-0711435

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

ORDER # 114-2096960-8994613

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

ORDER # 111-4362857-5986649

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

ORDER # 111-2819277-5451433

//////////////////////////////////////////////////////////////////////////////////////////////////////////////
ORDER # 112-2106472-1641066

ORDER # 112-8921599-9821040

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

All these items were returned and I NEVER received my refund and I spoke to several individuals about these returns and never revived my refund. One return package was like 5 or 10 lbs and the other package returned was 50lbs. I spoke to manager about this. The last person I spoke to after speaking with them said I was gonna get my refund and never did AND now all of a sudden my account is showing that I never started a return process on these items to which I did. Amazon changed my status and trying to keep from refunding my money I returned over $800 worth of stuff.

ORDER # 114-8540522-5392266

ORDER # 114-0174847-0585063

ORDER # 114-9058589-1129866

ORDER # 113-2239051-2636232

ORDER # 112-2329425-9338601

ORDER # 113-6790894-2656241

ORDER # 114-0781541-0301016

//////////////////////////////////////////////////////////////////////////////////////////////////////////////
ORDER # 113-0575812-0373848

//////////////////////////////////////////////////////////////////////////////////////////////////////////////

ORDER # 112-3110872-9007441

ORDER # 113-5895905-7864219

ORDER # 113-8706016-2648217

ORDER # 113-2031904-9676227

ORDER # 113-2031904-9676227

ORDER # 113-2811974-7497804

//////////////////////////////////////////////////////////////////////////////////////////////////////////////
Return receipts from **** 1ZA663W92611694972
Return receipts from **** 1Z6E55402666660914

Business Response
Date: 01/26/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back with the details of order.

On checking, I see that you've been refunded for the following orders.

1. Order ID: *******************
Returned and received items:
Rocorose Women's Stretch Scoop Neck Sweater Ribbed Elbow Long Sleeve Sweater Pencil Dress Black XS ( $38.99 )
Rocorose Women's Elegant Dresses **** Fall Outfits Elasticity Crewneck Pullover ******************* XS
Total refunded:$81.24 on October 26, 2023 to the payment method used

2. Order ID: *******************
Returned and received items:
******************* Women's Shimmer Sparkle Infinity Scarf- Festival Boho Bliss Fashion Scarf (Bejeweled Black)
Blooming Jelly Women's Long Sleeve Sweater Dress Mini Knit **** Bodycon Fall Dress Pullover Sweaters Dresses (Small, Black)
****** Women's Wrap Sweater ************ Long Sleeve Swing Knit Mini Dresses with Belt-6L33-*****-M Black
Total refunded:$102.47 on October 23, 2023 to the payment method used

3. Order ID: *******************
Returned and received items:
WOLVETRAD 65 x 48 inches Under Grill Mat for Outdoor Grill, Double-Sided Fireproof Grill Pad for Fire Pit, Indoor Fireplace Mat Fire *************Proof Waterproof BBQ Protector for Decks and Patios
Clear Door Stopper Wall Protector (4 Pcs), Silicone Door Handle Stoppers, Noise Canceling from Door Knobs, Silicone Clear Door Bumper, ************** Shield, Shock Absorbent Wall Protector
Door Stopper Wall Protector (6pack) - Adhesive Reusable Bumper Protector - Clear, Quiet, Shock Absorbent Gel, Wall Shield & Silencer for Door Handle - More Discreet Than a Door *********** Cover
Total refunded:$56.02 on November 30, 2023 to the payment method used

4. Order ID: *******************
Returned and received items:
XXTAXN Women's **** Bodycon Long Sleeve Round **************** Midi Pencil Dress RoyalBlue
Total refunded:$27.74 on December 1, 2023 to the payment method used

5. Order ID: *******************
Returned and received items:
Purple Toothpaste for Teeth *****ning Foam, Purple Toothpaste *****ning, Color Corrector Purple Toothpaste Foam, Tooth Stain Removal, Teeth ******** Foam, 50 ML
Total refunded:$13.86 on December 3, 2023 to the payment method used
Retainer Case, VEAMOR Invisalign Case Holder, UVC Disinfectant Box Portable, Dental Braces Case Slim Battery Powered with Protective Bag for Invisalign, Aligner - Black ( $24.99 ) Not recieved.

6. Order ID: *******************
Returned and received items:
YINUOYOUJIA Large Gift Box with Lid, 14"x9"x4.5" Magnetic Gift Box with Ribbon, Cards and Envelopes for Presents, Great for Wedding, Birthdays, Crafting, Gift Packging (Black)
Total refunded:$13.87 on November 30, 2023 to the payment method used

7. Order ID: *******************
Returned and received items:
Outre Lace Front Wig - Melted Hairline - CHLORIS (DRFF4/Hazelnut Honey
Outre HD Lace Front Wig ALSHIRA (DR CHOCOLATE SWIRL)
Total refunded:$92.06 on December 3, 2023 to the payment method used

8. Order ID: *******************
None of the items were returned

9. Order ID: *******************
Returned and received items:
American Greetings Birthday Card for Husband (My Life Partner)
Total refunded:$6.62 on November 30, 2023 to the payment method used

10. Order ID: *******************
Returned and received items:
RingSkin Silicone Ring Protector for Working Out. Engagement and Wedding Ring Protector. (3-pack with Protective Case)
Total refunded:$21.30 on November 30, 2023 to the payment method used

11. Order ID: *******************
Returned and received items:
HOMBYS Extra Large Garage Floor Mats for Under Car, Dark Grey Garage Flooring ******************* Spill ****************** Garage Parking Mat 7'4"x17', Non Slip and Waterproof Backing
Total refunded:$123.82 on December 30, 2023 to the payment method used

12. Order ID: *******************
Returned and received items:
HOMBYS Extra Large Garage Floor Mats for Under Car, Dark Grey Garage Flooring ******************* Spill ****************** Garage Parking Mat 7'4"x17', Non Slip and Waterproof Backing
Total refunded:$123.82 on December 30, 2023 to the payment method used

13. Order ID: *******************
Returned and received items:
Ollny Curtain Lights 200LED 6.6x6.6ft, USB Warm ***** Christmas Curtain Lights with Remote 8 Modes Dimmable Timer, Waterproof Hanging Lights for Bedroom Backdrop Window Indoor Outdoor Wall
Total refunded:$12.80 on December 10, 2023 to the payment method used

14. Order ID: *******************
Returned and received items:
SEBOWEL Women Mesh Bodysuits See Through Tops Turtleneck Long Sleeve Sheer Bodysuit Bodycon Thong Bodysuit Shirts Romper, Black, S
SEBOWEL Women Mesh Bodysuits See Through Tops Turtleneck Long Sleeve Sheer Bodysuit Bodycon Thong Bodysuit Shirts Romper, Black, M
SEBOWEL Women Sheer Mesh Bodysuit Zebra Print Long Sleeve Bodysuit Lingerie Romper Jumpsuit See Through **** Club Outfits, Black, S
Avidlove See Through Tops for Women **** Bodysuit Halloween Lingerie for Women Long Sleeve Basic ******* Leotard
Total refunded: $96.88 on December 17 and 21 2023 to the payment method used

15. Order ID: *******************
Returned and received items:
Red and Gold Foil Christmas Nativity Gift Tag Stickers - 75 Labels - Gold Peel and Stick Religious ********************** Wrap Tags - Come Let Us Adore Him Self Adhesive Gold Foil Stickers
Total refunded:$10.66 on January 14, 2024 to the payment method used

16. Order ID: *******************
Returned and received items:
Idefair Merry Christmas Banners with Led String Lights,Christmas Door Decorations Outdoor Indoor New Year Welcome Red Xmas Porch Sign Hanging for Home Wall Holiday Party Decor(Color Lights)
ICGSUQR Belts For Women With Big Rhinestone Square Buckle -Wide Elastic Waist Dressy Strentch Waistbands Belt
Premium Velvet Leggings for Women - Ultra-Soft Warm Velour Pants - Black - Small
BEPEI Womens Long Sleeve Tunic Sweatshirt String Hoodie With Pocket Gifts for Women Christmas Wear Sweaters Happy New Year 2023 Red M
BEPEI Womens Long Sleeve Tunic Sweatshirt String Hoodie With Pocket Black S
Total refunded:$135.30 on different dates January 2, 5, 6 and 14, 2024 to the payment method used

17. Order ID: *******************
Returned and received items:
WdtPro 24 Pack Christmas Decorations Outside, 19" 144 LED Bright Solar Christmas Candy Cane Pathway Lights with Star and 8 Modes, Waterproof Outdoor Christmas Decorations for Yard Garden Decor
Total refunded:$25.61 on January 14, 2024 to the payment method used

18. Order ID: *******************
Returned and received items:
YARBAR Bra Extender 2 Hook Soft Comfortable Bra Band Extension Pack of 3
top4cus 44mm Cover Environmental Soft Flexible TPU Anti-Scratch Lightweight Protective 44mm Iwatch Case Compatible with Apple Watch Series 8/7 Series 6/SE/5/4 Series 3/2/1 - Silver
Total refunded:$17.12 on different dates January 2 and 6 to the payment method used

If you're missing refund on any orders, please write back with order details as well as item name, so I can review and assist you further,

We hope to seeing you soon.

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was billed on my credit card for $3.40 from Amazon for Prime Parmount+. I did not sign up for this. I called my credit card, USAA and they stopped the card and declined the purchase. Then I looked and Amazon switched cards to the Navy Federal card to bill me. When I called Navy Federal they said to look on your Amazon Prime site. I'll be **** there was an unapproved Paramount+ account. It was for $11.99 a year. I do not know how it got there. I went online to cancel immediately and I removed all my credit cards. I also canceled the unauthorized Paramount account. Even more frustrating was when you canceled and clicked next, it sent you to another page, that said: Continue until January **** when the subscription ends, or keep the subscription. There is no notification that your unapproved subscription is terminated. I spoke to a friend and she had the same problem. She informed me it took her 3 months to get it all ironed out.Please look into this thieving way they get you somehow to subscribe to something without your knowledge.Thank you for your time and attention.
Business Response
Date: 01/10/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them
:

I'm sorry to hear about your recent experience with Paramount + with SHOWTIME. I have reviewed the subscription information and details you've shared.

A confirmation email upon sign up for the subscription was sent to your email on Thursday, November 23, 2023 at 3:59 PM (PST), and another confirmation email upon turning off auto-renew was sent Tuesday, January 2, **** at 6:58 PM (PST). Please check your spam folder if you are unable to locate these.

As a one-time exception, I have issued a refund of $6.00 for two months of the Paramount + with SHOWTIME.

You will see this refund to your original payment method in 3-5 business days depending on your bank.

To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: **************************************************************

To manage your backup payment methods, visit the following link:

***********************************************************************************

On the Backup Payment Methods page, select whether you want to enable or disable this feature for your account. Turning off this feature prevents orders and subscriptions from using a backup payment method and may cause service and delivery interruptions if your selected payment method fails.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

However, for the record, I did not sign up for Paramount+. I did not receive any notice of same. I did not know about this until I viewed my credit card charges. The Navy ************** Union Agent showed me where to look on Amazon to find the information. There I found that I had a subscription that I did not apply for. The agent they forwarded me to advised me she had a similiar problem a while ago. It took her a while to get it corrected. Each day my junk mail gets about 400 pieces of junk. I did not see anything concerning my subscription. I was perturbed to see unauthorized charges. I immediately with the help of my ************* cancelled the service.
Today I checked my junk mail and there it is. ******* is there telling me to renew my subscription that I do not have. This occurs many times a week for different streaming services. Phishing is constant using different streaming services. My junk mail is deleted every few days with 1,000's of junk mail.
Once I had gift cards for $600 on Amazon and it was hacked. They ordered $100 worth of video games. It took me about 3 week for Amazon to get my account back.
Thank you for crediting me and for the good customer service.
Sincerely,
*************************
Initial Complaint
Date:01/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charge me for prime membership which included free delivery. Free prime video and Amazon music . I started off with a free 30 days on 04/16/2021 and then yearly subscription at $119. But I realized very late that I was charged for monthly subscription, prime video charges and Amazon music. Im disabled with poor eyesight plus I really dont know how to work my iPhone. I continued ordering merchandise for three to four years I made some returns at fed ex in which I realized I wasnt getting proper credit. When I bought this to their attention they refused orders I was told I had unusual activity on my account. *** called on different occasions trying to understand why I wasnt able to order. No explanation they refuse to acknowledge exactly how I supposed to have negative activity. Please help me resolve this issue after several years spending money on a monthly basis. Then all of a sudden refused service but was still being charged four months additional. After reading complaints Im now understanding this is normal practice from them. I was told they could only go back 30 days if I paid more I would have to dispute the charges.
Business Response
Date: 01/25/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 12/31/2023.
Sincerely,
Shiv
Amazon.com
Customer Answer
Date: 03/13/2024
How can these people from Amazon continue to charge my account when they clearly closed my prime membership back in October of 2023. This has caused my bank account to be overdrawn which led to late fees and returned checks. I feel that they should pay all late fees , return check fees, punitive damages, and I should be compensated for pain and suffering, stress, anxiety attacks, and embarrassment because I tried to explain the situation to my bank but, they didnt believe me
Customer Answer
Date: 03/21/2024
I need to give you the bank information that shows Amazon closed my account back in late October 2023. I called them to telll them that they needed to make sure my account was closed and they shouldnt charge me anymore. Most recent charges were in March of 2024. The charges were Amazon music, prime tv, Amazon digital, instant cart, ***********, prime, etc
Customer Answer
Date: 03/21/2024
This is proof that Amazon shut down my account at the end of October 2023. But they still withdrew payments from my bank account for several months afterwards. The advantage of paying for prime membership was to ensure my packages would be delivered the next day, also included Amazon music and prime tv. But you can cleanly see that they charge me separately for music and prime tv. Therefore, I also cancelled star tv subscription because it was pointless to pay for prime membership and I couldnt order anymore. Plus on top of that I found out that the charges for instant cart was also charged through them. Because of these unauthorized charges it caused me to pay overdraft fees. I dont understand how they think its ok to keep charging me for prime membership and they knowingly knew that the account was shut down.
Business Response
Date: 04/06/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com

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