Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,670 total complaints in the last 3 years.
22,031 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new Kindle Paperwhite Signature edition from Amazon. Upon using for the first time, it was slow and glitchy. The screen glitching every time I touched to turn the page or open settings. The battery drained quickly. I contacted amazon to have it replaced and return this kindle. They agreed to replace it. However, they sent me a refurbished kindle. I have contacted amazon directly and they refused to replace my brand new kindle with a brand new kindle. So I paid full price for this upgraded new kindle and Im stuck with a used kindle. I tried to work with them and they refused to make it right.
Business Response
Date: 01/05/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to Order: 113-8921526-8709001.

I've worked with concerned team for possible options. Based on the options available, we can process refund on return for full refund. At this point of time, we are unable to issue another replacement. In this case, you can return the original and replacement order for refund.

Once the refund is processed, you can place a new order for the item.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Customer Answer
Date: 01/12/2024
Item was returned in mail but Amazon has not processed a refund as of 1-12-24
Business Response
Date: 01/26/2024
Hello *****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund. It is certainly not what we expect our customers to go through.

Upon reviewing the order details, I see a refund of $150.49 is initiated successfully to your original payment method on January 23, 2024.

The refund will ************** next 3-5 business days on your card.

You can view details of the completed refund on your Amazon.com account:

*************************************************************** 114-1572995-5083401

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 01/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

***********************************************
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon seller account was suspended for counterfeit intellectual property infringement. To disprove the infringement allegations, Ive been asked to provide invoices, but the invoices Amazon is asking for are for products that I never sold. When my account was suspended, I was drop shipping, so I did not purchase several of my offers before listing them for sale, nor did I have inventory on-hand to confirm their authenticity, so I dont have any invoices to defend myself. In place of invoices, I sent a plan of action that states I am no longer drop shipping, I have deleted all of my offers, and sent Amazon an invoice from a new supplier to prove I have quality, reputable sourcing going forward. They continue to insist I need to provide invoices for products I never sold, which is obviously not possible. Amazon is giving me one-sided communication that indicates no one is reading my appeals; can you help?MERCHANT TOKEN: A3DM84NQR69K7L Seller Profile & Display Name: This is Virtual
Business Response
Date: 01/04/2024
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon seller account was suspended for counterfeit intellectual property infringement. To disprove the infringement allegations, Ive been asked to provide invoices, but the invoices Amazon is asking for are for products that I never sold. When my account was suspended, I was drop shipping, so I did not purchase several of my offers before listing them for sale, nor did I have inventory on-hand to confirm their authenticity, so I dont have any invoices to defend myself. In place of invoices, I sent a plan of action that states I am no longer drop shipping, I have deleted all of my offers, and sent Amazon an invoice from a new supplier to prove I have quality, reputable sourcing going forward. They continue to insist I need to provide invoices for products I never sold, which is obviously not possible. Amazon is giving me one-sided communication that indicates no one is reading my appeals; can you help?MERCHANT TOKEN: A1AFDVL2LC1WG7 Seller Profile & Display Name: AKBUDAK ***
Business Response
Date: 01/04/2024
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 4, ****.

Thank you,
Amazon.com Seller Performance
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Support Team,I hope this message finds you well. I am writing to express my concern regarding the deactivation of my Amazon account, registered under the email address ********************** on January 1, 2024. The notification indicated that my account was deactivated due to non-compliance with Amazon.com's 'Conditions of use.'Upon reviewing the 'Conditions of use,' I am unable to identify any violations on my part involving prohibited, illegal, or fraudulent activities. I have been an Amazon customer for more than 10 years, and never meet such problems. To address this matter promptly, I submitted an email to buyer-account-******************************** on Monday (1/1/24). However, despite the elapsed 48 hours, I have not received any response from Amazon.In an effort to seek resolution, I contacted Amazon **************** via phone to fill out the necessary form, but unfortunately, there has been no communication from account specialist since. The lack of information regarding the reason for my account deactivation or the required documentation has left me in a state of uncertainty.Notably, I have a remaining Amazon Gift Card balance of $327.71 in my account. In an attempt to expedite the resolution process, I have already uploaded my Driver's License ID for verification purposes.I kindly request clarification on the specific proof or document required to address the concerns raised by Amazon so that I may provide the necessary information promptly. I appreciate your prompt attention to this matter and look forward to a timely resolution.Thank you for your understanding and cooperation.Best regards,*******************
Customer Answer
Date: 01/05/2024
I also attached three gift card physical photo and receipts here for your verification. It is Amazon ********************* not account specialist, closed my account. ********************** consumer service said I used gift card to purchase another gift card, which caused violation of terms. However, I never did that. That doesnt make sense. I never use one gift card to buy another gift card with the same amount. I dont know whats going on here. The Gift Card teams was doing investigation and never responded to me after I sent several emails and forms. This isnt good.
I want to know two things:
1. Did someone make fraud with my gift card? What violation is that? I need an explanation.
2. how can I reopen my account?
Thank you
Business Response
Date: 02/09/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
****
Amazon.com
Customer Answer
Date: 02/10/2024

Complaint: 21091617

I am rejecting this response because Amazon could not offer the reason and still hold my money in my account. The complaint is totally useless.

Sincerely,

*******************
Business Response
Date: 02/12/2024
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 02/22/2024
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
********
Amazon.com
================
Initial Complaint
Date:01/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, Better Business Bureau!I hope you are fine and doing great. My name is *************************** and I have been selling on Amazon under my LLC, PG ****************** LLC. My account Details:Name: *************************** LLC Name: PG ****************** Email address: ********************** My Amazon Store Name: PPL+SSG Linked account owner Information:Name: *************************** Account type: Individual Email address: ********************* My Amazon Store Name: *** Shop Deals Amazon suspended my account under Linked account suspension on 29 November 2023 saying that your store is linked with another store (which was deactivated). I have also attached Prints of emails (sent by the Amazon team) that you can check for further details. After further Inspection, I found that the other Linked account was on the same child access as mine. In short, I gave Child access to my virtual assistant on his email and also there was Child access to another Linked account on the same email. I hope this makes sense.I interviewed my virtual assistant (***************), and he confirmed to me that the associated account belongs to his client (***************************). My virtual assistant had partial access to ******************************* account.Therefore, the association between me and the related account could be established because I used the services of a virtual assistant (***************), who also provided services to the owner of the related account. Before my account was deactivated, I was unaware of ***'s client, ***************************, and his account.I would like to reiterate that I do not own or operate the related account.I then removed all connections from my store that were linked and appealed to Amazon with all Relevant documents and it got denied with a generic template. I am fed up appealing them again and again because the appeal got denied 2 times. Now, I am requesting you to contact mn my behalf to contact Amazon and work with them to Reinstate my account.I would appreciate your help.Thanks
Business Response
Date: 01/04/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/4/2024.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 01/05/2024

Complaint: 21091575

I am rejecting this response because:
I have done everything that the Seller Support team Recommended and could be done possibly. I also read Policies on Amazon site and responses on seller forums and seems like all things are okay at my end. Here are the details of my Submission.
1. Appeal (In which I comprehensively discussed Root cause, Corrective steps, and Preventative measures).
2. Service Agreement (Including all Relevant details).
3. Termination Agreement (Including all Relevant details).
4. My Buisness and Identity Documents.

I am also going to attach Important Docs in the attachments.
Sincerely,

PG ****************** LLC (Business)
Business Response
Date: 01/10/2024
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on 10th Jan 2024.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-9418908-0637052 I placed an order with Amazon on Nov.4 2023 for Apple AirPods Pro 2nd *** for a total price of ******. After receiving the item a few days later, it appeared that the item in the box was used and was not the 2nd ***. I immediately reached out to Amazon via their chat feature and was instructed to re-package the item and a return would be initiated; *** would be picking up the item for return. *** arrived at my home a few days after to pick up the item, and after multiple communications with Amazon, they received the item. I was denied a refund due to the fact that they received an improper item. In the email stating this, it says I can respond and appeal the decision within the same email. I responded stating I would like to appeal the decision due to the fact that I was the one that received the improper item and therefore, I was returning it and did not receive a follow up. I gave it about 2 weeks, contacted Amazon customer service to see if they received my appeal and they told me they do not have access to view that from their end. I requested to speak to a manager and was told the same thing by the manager. I then asked to speak to someone in the appeals department and was told they dont have a direct line to talk via phone and my only recourse was to respond to the denial email with an appeal. I then sent another email, waited a few days and got no response. Over the course of these 2 months, I have participated in over 10 phone calls and ****************************************************************** the matter but I've got nothing. I even was willing to cancel the return I initiated for this item and have the used item sent back as having a used item is better than NO item and Amazon just keeping my $****** .. with nothing to show for it. As with everything else, they were unable to do this as it wasnt an option. I am EXTREMELY disappointed and frustrated with the way Amazon has been handling this situation. I have been a loyal prime customer for over 15 years, with MULTIPLE orders a month (almost daily) and I feel as though Ive been given no option but to submit this complaint due to the lack of assistance and my unwillingness to donate $200 to a multi-trillion dollar company.
Business Response
Date: 01/05/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-9418908-0637052.

After careful review, we see the information communicated by our team on November 14, 2023 is correct. Based on the records, we've not received correct item as per the order, as a result we are unable to refund the order at this point of time.

We cannot issue a refund for this order until we receive the correct item. If you have the item and would still like a refund, please return the item to us. The return window for Apple AirPods Pro (2nd Generation) Wireless Ear Buds with USB-C Charging, Up to 2X More Active Noise Cancelling Bluetooth Headphones, Transparency Mode, Adaptive Audio, Personalized Spatial Audio expires on January 15, ****. After this time, we're no longer able to accept the return of the correct item.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Customer Answer
Date: 01/05/2024

Complaint: 21091401

I am rejecting this response because:
I sent the item back that was shipped to ME. I paid $201.39 for an item that was NOT as advertised, MAILED the item back to Amazon, and was never issued a refund. You (Amazon) have MY money and I have NO product. This is unacceptable. If you are still refusing to refund me, send the item back to me that I returned (and paid for) so I can sell it myself to recoup some of my money.

Sincerely,

*****************************
Business Response
Date: 01/10/2024
Hello,

I'm Prashanth from Amazon.com.

Amazon does not store incorrect items received in return. It is best we request you to return the correct item for refund.

We are unable to share any further insight on it.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 01/10/2024

Complaint: 21091401

I am rejecting this response because:
It has been confirmed by multiple employees that you received the item back that was sent to me in error (tracking # 1Z 55A Y22 26 **** ****). So if you dont have it then where is it?

Also, if I dont have the ability to receive an item which was paid for then I should be able to get my money back. You willingly received the return item AND my money for said item but arent willing to give me either. You should educate yourself on the definitions of fraud & deceptive business practice because this is a textbook example.
Just goes to show that any big corporation can do whatever they want and have no repercussions. Ill take this 200$ LOSS as a learning ****** anytime it comes to returning high ticket items to big companies. ESPECIALLY Amazon.
Sincerely,

*****************************
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item. It was not what I was looking for. So I returned the item. In my Amazon account, it says the refund was issued on Dec 8, 2023, but I have not received anything yet. I have checked with my bank since Dec 8 and still nothing. I asked Amazon multiple times to issue my refund to my Amazon balance but I have not gotten anything from Amazon. I'm getting very ****** off that Amazon refuses to give me my refund back.
Business Response
Date: 01/04/2024
Hello ****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your order that was returned. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************

Customer Answer
Date: 01/08/2024
Here is the oder number you asked for.
Business Response
Date: 01/10/2024
Hello **** ,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for sharing the order details.

Upon reviewing the order details , I see a refund of $85.99 is issued successfully on Friday, December 8, 2023 to your **** card.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

If you don't see the **** refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************. Please include:

- the order number if available

- the last 2 digits of the payment method

- the amount of the refund

- the date of the transaction

- any other information you find pertinent

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 01/11/2024

Complaint: 21090870

I am rejecting this response because: My bank never received the refund. I have given my bank all the required information multiple times and they still haven't received my refund yet. Its been over a month and still no refund.

Sincerely,

*************************
Business Response
Date: 01/21/2024
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I understand your concern about refund on order #***-6659076-3528217.

As your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************. Please include:

- the order number if available

- the last 2 digits of the payment method

- the amount of the refund

- the date of the transaction

- any other information you find pertinent

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,
Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 9th, I purchased the Mukkpet Suburban 750W Electric Bike for Adults as a Christmas gift for my partner. I chose this particular model because of the price listed (I think it was ******) and free shipping and the reviews that it had. It also promised to be delivered well before Christmas, and considering it was a Christmas present, that was exactly what I was looking for.Upon ordering the bike, I received notification from Amazon that the bike had "Been picked up by carrier" on December 9th, however it never moved past that step. On December 23rd, I received an email from Amazon (attached to this) that said they cancelled my order and that a replacement was not available.That is untrue, as that bike is still available on Amazon's website for $629 dollars with $200.00 shipping. When I purchased this bike, I also chose to open an Amazon credit card as they were running a promotion that if you opened an Amazon credit card, you would receive an ***** gift card as well towards your purchase. I contacted Amazon today in regards to this issue and the representative and also supervisor I spoke with were extremely rude and dismissive of my experience. The supervisor hung up on me even though I never once cursed or was rude to her. That was completely unacceptable to **** did not cancel this order, Amazon did. Amazon also said in a communication to me that a replacement was not available, however the Mukkpet Suburban 750W Electric Bike us still available on their website. That was a bold face lie by Amazon.All I want is to is to purchase the bike I wanted for my partner for Christmas for the price that was shown and agreed to on their website. Nothing more, nothing less. Amazon made me feel like they do not value me as a customer today and provided the worst customer service experience I've ever had.
Business Response
Date: 01/04/2024
Hello *******,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-7464408-0959423 and the unpleasant experience when you contacted our customer ******************** team. It is certainly not what we expect our customers to go through.

Please rest assured that previous conversations will be reviewed and if your query wasn't handled efficiently, our colleague will be coached accordingly.

Upon reviewing the item details, I see that the item is currently available with a third party seller on Amazon.

Since the item isn't available from the original seller, we're unable to send a replacement.

We regret any misunderstanding and apologize for the inconvenience this has caused you.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 01/04/2024
I just received the following email from Amazon. In the email, I was still provided no reasoning of why this incident happened and why my order was cancelled. I was also not provided a resolution. Essentially all they provided was a canned ham response that really does nothing and absolutely did not address any of my concerns or issues.
Amazon provides the conduit for people to sell things on their website. If for some reason a seller did things that were unethical, which I have a suspicion this was what happened, it's their responsibility to resolve the matter. The reseller in question showed as Amazon LLC which isn't some 3rd party thing in *****, it's Amazon themselves.
As a desired settlement, I want Amazon to provide me with credit on my account which will allow me to purchase the bike that I originally purchased for the same amount that I agreed to on THEIR website. I also want a detailed explanation of what happened and why my order was cancelled, along with a promise that they will prevent this from happening in the future.
Amazon dropped the ball here and made a really unhappy Christmas for my family. Christmas is supposed to be a time of happiness, not a time of frustration and unanswered questions. I trusted their website to deliver the agreed upon goods and they cancelled my order without my consent and did not provide me with a replacement order. I want this resolved in an ethical and logical manner.
Customer Answer
Date: 01/08/2024
I do not agree that this was handled. I responded back to their email with more information and asked for them to answer questions to be, but they have not done so. Their supervisors were extremely rude to me and as you can see in their followup response, there was no ownership of my issue. I request this issue stay open and Amazon address the questions I asked in my response to their response.
Initial Complaint
Date:01/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon indicated my account is related to another account named *************. The owner of the related seller account is the third-party services provider.I attached the following supporting documentation:Marketing Services Agreement; Notice of ************ ******** **** account statement (Please review the transaction on November 29, 2023 to ********************** It is email address of the third-party services providers Payoneer account).As soon as my account was deactivated, I studied information about the All4each-Shop account in public sources and found out that this account belongs to my former contractor - **********************I worked with ********************* in the past. ********************* provided me with marketing services for my Amazon account.We cooperated from May 25, 2022, to November 28, 2023. In November 2023, I learned that ********************* cooperates with other sellers on Amazon, and our relationship is not exclusive. Besides this, I didnt know that he had his own Amazon account. I didnt want to risk my business and Amazon account, so I terminated the Marketing Services Agreement with *********************. Our accounts could be related because of a common device for logging into the account and a common Wi-Fi. ********************* secretly conducted activities on his account using the same device and Wi-Fi he used for my account. In addition, I discovered a third-party brand in my Brand Registry account. As I understand it, ********************* used this brand to test specific marketing strategies and gave my account access to this ******* tried to contact ********************* but did not receive a response to my calls or letters. I apologize to the entire Amazon community for making such a mistake in running my business. I regret it because I allowed an unreliable person to enter my business. I am attaching a Plan of Action detailing all my steps to eliminate this erroneous connection and prevent future violations. Please check all my investments and reactivate DONIKS account. Thank you in advance!
Business Response
Date: 01/03/2024
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 1/3/2024.

Thanks,

Amazon.com Seller Performance
Initial Complaint
Date:01/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
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To Whom It May ********** are reaching out in order to draw your attention to the issue and attitude we faced while selling on Amazon. We faced the following situtation. We created a shipment FBA179FX48MQ ( beforehead of closing FBA Small&Light program). Amazon lost this shipment and while there was an investigation of the missing units, several units were found and Amazon charged us labelling fees on them at new () rates ( at the standard rate, that came into force on 29th of August not at Small&Light rates as it should have been if Amazon did not loose our shipment since the shipment arrived beforehand of 29th of August). (check the screenshot attached)During November we kept on receiving other additional incorrect labelling charges on the units that Amazon finally found. ( screenshots and files attached)Exists the case showing that Amazon really lost our shipment. Case ID ***********. Now we are asking for the REIMBURSEMENT OF INCORRECTLY CHARGED LABELLING FEE at incorrect rates ( 0.55$ per unit while they shall be charged 0.10$ per unit), since such rates were applied only because Amazon lost our units and labelled them much later. If Amazon wouldnt have lost our shipment, labelling process would be made when Small&Light programs was still valid and the fees would be correct.Please provide us the reimbursement for this labelling fee. Let us know if any additional information is needed from our side.Our Account# ************** We are kindly asking you to thoroughly study this case and make appropriate efforts for us to finally get he reimbursement for incorrect labelling fee. Best regards,MYRAY
Business Response
Date: 01/04/2024
Hello Team,
Thank you for reaching out to us.
I understand the seller is concerned about the shipment FBA179FX48MQ.
Kindly allow me to inform you that we had already initiated a reimbursement with the Reimbursement ID *********** to accommodate for the missing units in shipment FBA179FX48MQ.
That being said, please be informed that the prep and label fees will apply for the products as shown in ************ Service page.
In the case of FBA prep service, well prepare your products for a per-unit fee, including labeling, bubble-wrap, stickering and bagging. After the service is enabled, you can choose to prepare your own products or have Amazon prepare them for you. When you plan your shipment in the Send to Amazon workflow, well provide an estimated FBA ************ fee depending on the services required for each product.Thus, in this scenario, as we have prepped the units, we will not be able to proceed with the reimbursement request. For more information, please refer to the help page provided below: *****************************************************************
Please also follow the following help page for more detailed information on "FBA ************" **********************************************************************
Thank you for your understanding despite these circumstances.
Customer Answer
Date: 01/31/2024
Subject: FBA Issue To Whom It May ******** We are reaching out in order to draw your attention to the issue and attitude we faced while selling on Amazon. We faced the following situtation. We created a shipment FBA179FX48MQ ( beforehead of closing FBA Small&Light program). Amazon lost this shipment and while there was an investigation of the missing units, on the units that were finally found Amazon charged us labelling fees at new rates ( at the standard rate, not at Small&Light rates as it should have been if Amazon did not loose our shipment since it came to Amazon at the moment when Small&Light programm was still valid). (check the screenshot attached) During November we kept on receiving other additional incorrect labelling charges on the units that Amazon finally found. ( screenshots and files attached) Exists the case showing that Amazon really lost our shipment. Case ID ***********. Now we are asking for the REIMBURSEMENT OF INCORRECTLY CHARGED LABELLING FEE at incorrect rates ( 0.55$ per unit while they shall be charged 0.10$ per unit), since such rates were applied only because AMAZON LOST our units and labelled them much later. If Amazon wouldnt loose our shipment, labelling process would be made when Small&Light programs was still valid and the fees would be correct. Please provide us the reimbursement for this labelling fee. Let us know if any additional information is needed from our side. We are kindly asking you to thoroughly study this case and make appropriate efforts for us to finally get he reimbursement for incorrect labelling fee. Best regards, MYRAY

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