Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,189 total complaints in the last 3 years.
21,789 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/03/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My father in law bought my kids Gizmo watches (order #***-2066927-5914618) ordered on September 8th by *****************************. I have been trying to active the watches since Christmas and it says watch not found when scanning the code. I have called their support line since Xmas and have been on hold for over 20 hours and nobody answers. I have emailed them 5 times and they dont reply back. How can Amazon let them sell this product on your site. All the reviews complain about this company and a lot say it is a SCAM. My kids were so exited getting these for Xmas and they cant use them. You guys need to fix this issue for me immediately
Business Response
Date: 01/04/2024
Hello *****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the 'JrTrack 2 SE Smart Watch for Kids by Cosmo' purchased on our website.

I understand that the watches are defective. Thank you for your feedback about the items.

Upon reviewing, I see that the items are out of stock on our website and we are not sure if they would be back on stock again.

In this case, since the return window of your order has expired, I'm afraid, we cannot accept the return of the items for refund.

For any further queries, please feel free to contact our customer support.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 01/05/2024

Complaint: 21093968

I am rejecting this response because: first of all, I am not sure who ***** is. My name is ***** not *****. So you are saying I am out the money used to purchase these watches as they do not work. I cant activate them and am unable to contact ***** support to assist in getting these activated. My kids Christmas was ruined due to this issue with these watches

Sincerely,

*********************
Initial Complaint
Date:01/03/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have an issue with customer service on the phone. all they want to do is transfer, without getting me any help to resolve issue. Ordered on January 2, **** Order# ***-0574276-2693068 ****** Phone Stand **************** on January 2, **** Order# ***-2322541-0182637 Jacked Factory Essentials Fadogia Agrestis Extract. These 2 products in same package due 1/4/24 but now I got message that they rescheduled my delivery for 1/11/24 without any honest explanation. resheduling for 1 week later when it was due delivery after 2 days of order. I am a PRIME MEMBER, I pay for fast delivery. I am getting the run around and lies on the phone and supervisor last gave me general excuses with no real reason. then hangs up. I want my order to arrive on time as should be. on 1/4/24. The other issue I have is the delivery driver has delivered my packages to wrong house. The phone customer service would not call to get the driver to retrieve form where they left it to deliver to my house TODAY!. **************** just wants to keep transfer and not one would help.
Business Response
Date: 01/08/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know your orders are delayed and you'd like them replaced.

I was able to replace one of the orders and refunded the other as unable to replace. Below are details:

Order ID: *******************
Replacement order ID(s): *******************
Guaranteed delivery by: Wednesday, January 10, 2024

Order ID: *******************
Refunded to Amazon gift card.
Refund Total:$14.99

The gift card would be added to your account in 2-3 hrs. After its added you can reorder.

Regarding your issue with other order delivered to wrong address, I request that you please share order details so I can review and assist.

Also about being transferred and not being assisted with your issue, I'm sorry to know about this and I'm going to share your feedback with the concerned team so the agents are coached.

We appreciate your understanding and look forward to hearing from you.
Customer Answer
Date: 01/08/2024

Complaint: 21093859

I am rejecting this response because: I want to know why this was not delivered. the honest reason. No generalization! I have in my notes for delivery DO NOT CANCEL! I have received packages where the product is destroyed and the packages was re taped and stioll sent to me with liquid all inside poured out. I had supplement bottles crushed package was damaged on out side just taped. still you sent.
Tracking ID: *************** For the 2 orders in same package delivered to wrong address>> SEE ATTACHED Order# 112-8080357-0968227 Order# 112-8248046-1986669
Thank you for refund and replacement. o the 2 YOU CANCELLED, THAT CLEARLY STATES DO NOT CANCEL.

Sincerely,

***************************
Business Response
Date: 01/13/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see that you've contacted to know the reason for cancellation of orders ending with #**** and #****. I'd like to apologize for the inconvenience caused.

The orders were cancelled as they were lost in transit and making you wait till rescheduled delivery date of 1/11/24 would create bad customer experience as we weren't sure we would locate those. Hence, we cancelled them and offered the available solutions.

Regarding the orders ending with #**** and #**** which were delivered to incorrect address, please let us know if you'd like them replace or refunded. Please reply to the email to let us know.

We appreciate your understanding and looking forward to hearing from you.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/13/2024

Complaint: 21093859

I am rejecting this response because: I need to reply to (Regarding the orders ending with #**** and #**** which were delivered to incorrect address, please let us know if you'd like them replace or refunded. Please reply to the email to let us know.)
Please send replacements #**** Biotin 10000mcg and #**** Olleey 48 Pcs Tetra Tower Game.
Thank you, also i did receive my phone holder replacement and refund for Fadogia. Still i havent received a honest explanation for the reschedule of these items and then IT WAS CANCELLED. This is a agent on chat who kept transferring me!!!! My Notes say DO NOT CANCEL for this reason as delivery drivers and agents do this. Any other time i get destroyed pacakges that have been opened and repacked damaged inside and leaking in bubble packaging.

Sincerely,

***************************
Business Response
Date: 01/23/2024
Hello *****,

Thank you for writing back to us.

As requested, I've replaced orders ending with #**** and #**** which were delivered to incorrect address.

Below are the replacement order details:

1. Biotin *****mcg, Collagen, Silica, Hyaluronic Acid & Keratin - Hair Skin and Nails Vitamins for Hair Growth Support - Supplements for Women, Men - ************** Complex - Nails & Skin - 60 Capsules
Replacement successful. Replacement order ID(s): *******************
Guaranteed delivery by: Wednesday, January 24, 2024

2. Olleey 48 Pcs Tetra Tower Game Stack Attack,Balance Stacking Building Blocks 2-4 Players,Board,Kids,Adults,Friends,Team,Classroom,Family,Night and Parties Tetris Patience, and ********** Skills
Replacement successful. Replacement order ID(s): *******************
Guaranteed delivery by: Thursday, January 25, 2024

Further, regarding not receiving the "****** Phone Stand Holder for Desk, Cellphone Stands Holders Desktop," tracking indicates that it was already delivered. As you haven't received I've refunded you as there is no option for another replacement. I've refunded $1.28 to gift card balance as promotions applied are non refundable.

Regarding refund for Fadogia Agrestis Extract of $14.99 not showing, this refund was applied to following orders.

#Order ID: *******************
Amount applied from above refund: $11.84

Balance: $3.15

This balance was applied to Order ID: *******************

Balance: $0.00

You can view your balance and usage history in Your Account here:

*************************************************

I hope this helps.

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon locked me out of my account and asked me to provide a type of statement from the source of payment I used. Since I had used my Amazon store card, I went ahead and submitted a copy of that statment via online through their website. After fully submitting the requested document, Amazon said that the information was not sufficient to keep my account. I called ********************** customer service and spoke with a representative. He told me that there was no way to keep the first account and for me to just go ahead and make a new Amazon account. He advised me to not use my phone number since that could cause the Amazon system to find a fault with the new account (I had used my phone number with the first account).I made a new ********************** account. Instead of using my phone number for the 2-factor authentication that I had used with the original account, I instead used an authenticator app. All was well, and I was successfully using a new Amazon account! At one point, I purchased a couch from a company through Amazon. The couch arrived broken, and I need to STILL return it for a full refund. Unfortunately, Amazon flagged the new account when I tried to purchase 2 Amazon gift cards worth $25 a piece. This time, I tried to use my actual debit card so I could avoid running up my credit card (since the broken couch was purchased using the Amazon store card).Amazon locked me out of my account and demanded that I provide some proof that I had made the purchases for the gift cards. One of the ways I could prove that was to show a picture of the email I received confirming the order. I provided JUST THAT (and not a payment statement this time because of last time), and I was STILL LOCKED OUT AND MY ACCOUNT WAS CANCELLED!!!Now, I have NO WAY of returning this broken couch!!! The couch cost around $500. I am demanding Amazon refund me my money for this broken couch. I will no longer be a customer with this company!
Business Response
Date: 02/07/2024
Hello,

We have denied the customers request for a refund on order 111-7473031-1746668 as the shipments were delivered successfully to customer's shipping address. Customer did not return the items purchased to avail a refund.
Kindly request customer to return the items in the original condition to avail a refund.

Sincerely,
******
Amazon.com
Business Response
Date: 02/07/2024
Hello,

We have denied the customers request for a refund on order 111-7473031-1746668 as the shipments were delivered successfully to customer's shipping address. Customer did not return the items purchased to avail a refund.
Kindly request customer to return the items in the original condition to avail a refund.

Sincerely,
******
Amazon.com
Business Response
Date: 02/07/2024
Hello,

We have denied the customers request for a refund on order 111-7473031-1746668 as the shipments were delivered successfully to customer's shipping address. Customer did not return the items purchased to avail a refund.
Kindly request customer to return the items in the original condition to avail a refund.

Sincerely,
******
Amazon.com
Business Response
Date: 02/07/2024
Hello,

We have denied the customers request for a refund on order 111-7473031-1746668 as the shipments were delivered successfully to customer's shipping address. Customer did not return the items purchased to avail a refund.
Kindly request customer to return the items in the original condition to avail a refund.

Sincerely,
******
Amazon.com
Business Response
Date: 02/07/2024
Hello,

We have denied the customers request for a refund on order 111-7473031-1746668 as the shipments were delivered successfully to customer's shipping address. Customer did not return the items purchased to avail a refund.
Kindly request customer to return the items in the original condition to avail a refund.

Sincerely,
******
Amazon.com
Business Response
Date: 02/07/2024
Hello,

We have denied the customers request for a refund on order 111-7473031-1746668 as the shipments were delivered successfully to customer's shipping address. Customer did not return the items purchased to avail a refund.
Kindly request customer to return the items in the original condition to avail a refund.

Sincerely,
******
Amazon.com
Business Response
Date: 02/07/2024
Hello,

We have denied the customers request for a refund on order 111-7473031-1746668 as the shipments were delivered successfully to customer's shipping address. Customer did not return the items purchased to avail a refund.
Kindly request customer to return the items in the original condition to avail a refund.

Sincerely,
******
Amazon.com
Customer Answer
Date: 02/07/2024

Complaint: 21093625

I am rejecting this response because:
I am unable to return the item because Amazon cancelled my membership even after I submitted my credentials!

Sincerely,

*************************
Business Response
Date: 02/20/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 02/20/2024.
Sincerely,
***
Amazon.com
Customer Answer
Date: 02/21/2024

Complaint: 21093625

I am rejecting this response because Amazon is asking that I provide some statement showing my debit card number on the statement. It is a debit card and the bank statements only show the account number.
I am more than happy to provide a drivers license or some form of ID. Ill even submit my bank statements if that will work! I need Amazon to be reasonable. They are only giving me 48 hours to comply with their impossible demand or they are threatening to permanently close my account. *****, making it impossible to receive a refund for the couch THEY delivered broken.
Sincerely,

*************************
Business Response
Date: 02/29/2024
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2024-02-29.

Sincerely,
********
Amazon.com
=============
Business Response
Date: 02/29/2024
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2024-02-29.

Sincerely,
********
Amazon.com
=============
Customer Answer
Date: 03/01/2024

Complaint: 21093625

I am rejecting this response because Amazon is demanding a recent billing statement for my Mastercard ending in 5059. The ISSUE is that this card is a DEBIT card, and that there is no billing statement for that card. There is only my bank statements with a routing and checking account number.
With other credit card companies like *************** they had me do an ID check with their website. I asked Amazon if I can verify my ID another way and they are continuing to demand I submit some billing statement that is impossible for me to provide.
Sincerely,

*************************
Business Response
Date: 03/06/2024
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2024-03-04 confirming account reinstatement.
Sincerely,
****
Amazon.com
Customer Answer
Date: 03/07/2024

Complaint: 21093625

I am rejecting this response because I never received the email. If they can send the email to reinstate the account then I will accept the resolution.

Sincerely,

*************************
Business Response
Date: 03/08/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im sorry for the trouble you had with your account.

As per the update from accounts team, we see that the issue has been fixed and account has been re-instated.

We apologize for the time taken to fix the issue.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 03/08/2024

Complaint: 21093625

I am rejecting this response because although Amazon has stated that they reinstated the account, they have yet to actually DO that. They are STILL asking for me to provide a billing statement for the debit card used to purchase the couch on Amazon.
I actually no longer have that same debit card, as it was lost and Citibank issued me another one recently.
So, although Amazon has said that they reinstated the account, they have not. FUTHER, it is now WAY past the time allowed for me to return the broken couch back to Amazon.
At this point, I am asking for the full amount that I paid for the couch (around $500) immediately while they continue to figure out whether they actually want to reinstate the account or not.

Sincerely,

*************************
Business Response
Date: 03/09/2024
Hello,

I'm Prashanth from Amazon.com.

Kindly, help us with the order ID for couch, so that we can review and help you further.

Thank you for your patience and understanding in this regard.

Regards,

*********
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order using a combination of credit card, gift card and a courtesy credit from an issue with a previous order. The order has 2 items. They were sent together in a padded envelope and one of the items was completely opened, appeared used and the contents spilled all inside of the packaging. I requested a refund and took these items back to ****** today via the ** code they sent. Issue one- only one item shows it was refunded (not the opened item). I sent BOTH items back. Issue 2- I was told today via email and chat that I would not receive the courtesy credit of $20.99 that I used. This was a credit from Amazon from a previous issue. So they sent my item damaged, opened and used then refused to give me back the credit I used. So I asked if they could at least send me a replacement of the item since I paid for it with a credit and they declined that as well. Amazon very rarely sends anything not damaged and most of the time sends it to the wrong address. I am fed up with how they treat their customers. I feel that this should be made right. I was even asked to send my government issued ID for this today, which I will not be. I have sent both items back, have the tracking from kohls for this and pictures that the item was opened. With this being Amazons fault, I should get my credit back. Additionally, Amazon should keep in mind when customers have to return items, it's an inconvenience and cost in gas money. They shouldn't put customers through all these obstacles to make a situation right.
Business Response
Date: 01/04/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-6606781-0341817.

Upon review, we see a refund has been processed for $21.29 to your original payment mode on January 3, ****. With regards to promo credit, I've issued the credit as an exception on your account for $20.99, however please be aware this credit is non refundable and going forward there shall be no refunds on the promo credit issued on the account.

For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Prashanth
Customer Answer
Date: 01/04/2024
Amazon didn't respond to my first issue. On my account, it shows only one item is in transit. I sent both items back via the one QR code I was sent to ******. I have attached the confirmation receipt ****** provided.
Business Response
Date: 01/26/2024
Hello ********,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your order #***-6606781-0341817. It is certainly not what we expect our customers to go through.

Upon reviewing the order details, I see the courtesy credit of $20.99 is added successfully by my colleague on January 4, ************************************** #****.

Please note that this credit is non refundable and going forward there shall be no refunds on the courtesy credit issued on the account.

For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 01/29/2024

Complaint: 21093330

I am rejecting this response because I still do not understand why my account has been flagged or logged. I had another issue of an order 112-6474534-7608203 item

Sincerely,

*******************************
Business Response
Date: 02/01/2024
Hello,

I'm Prashanth from Amazon.com.

Kindly confirm the exact issue faced with the order and item name.

Thank you for your patience and understanding in this regard.

Regards,

*********
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On janurary 3rd, ****, I received a packaged in the mail from Amazon address to my son who is 7 months old. I just bought nothing of it and opened the gift thinking its another toy for Christmas. I opened the packages to find that my son was sent a male **** toy. I found it odd and tried to call Amazon to figure out who would sent such a gift. Amazon relayed to me that they can not give out any information on who sent it because of their policies. Under the circumstances of the situation I was hoping they could work around the policy. At this point I am concerned that there is a potential ********* sending inappropriate gifts to my son.
Business Response
Date: 01/04/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. I'd be happy to help you, but first I need some more information. Please write back to us and confirm the following thing[s]:

- The full name and shipping address the package was sent to
- Order ID and the tracking or delivery confirmation number

If you can't find the tracking or delivery confirmation number, you can instead provide the following information from the address label on the outside of your package (the one with your name and address on it). You should see a long string of letters and numbers separated by slashes, that looks like this:

Fbfe18717/2/3998/econ-us/1 of 1/

What we'd need is the combination of letters and numbers that appears immediately before the first slash (for example, in this case, it would be "Fbfe18717" - please note it's case-sensitive).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been sending multiple incorrect items and making numerous charges to my card on file with no explanation from agents of customer care and only threats of unethical behavior from myself when I have no explanation or knowledge of these errors. Amazon has consistently provided that I will need to reach out to verify my identity but has not ensured me of my information being protected as Amazon has refused to provide the correct account or order information when these requests are made. I currently have a small claims case open against Amazon for a different issue and would like to proceed with this issue(s) being solved internally before also proceeding with litigation. Please respond and solve these multiple issues with incorrect items being received and refunds being issued without providing "ID" even with incorrect details threatening my user safety and data.
Business Response
Date: 01/04/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account ***********************/your-account).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/04/2024

Complaint: 21093283

I am rejecting this response because: I have submitted the orders and am waiting for them to properly be acknowledged before closing the complaint

Sincerely,

***********************
Business Response
Date: 01/09/2024
Hello,

I'm ********* from Amazon.com.

Thank you for writing back to ** with the order details.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 01/09/2024

Complaint: 21093283

I am rejecting this response because: the issue is not the request for ID the issue is the mishandling of my personal and sensitive information and Amazon has provided incorrect data to me and diminished the integrity of the request. My refund is not subject to Amazons fault to provide accurate data. Amazon needs to proceed with the refunds or this will be added to current suit ************************* vs Amazon

Sincerely,

***********************
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I WAS ROBBED OF THE FULL REFUND. DRESS NEVER ARRIVED. LIED TO REPEATEDLY AND GIVEN THE WORSE CUSTOMER SERVICE BY dyexces AND **********************. PURCHASED 12/09/2023. "REFUND, LESS SHIPPING FEES" IS THEFT. THE MONIES WERE TAKEN FROM MY ACCOUNT. I WAS ROBBED BY AMAZON. AS OF 12/21/2023 I HAVE TO WAIT FOR A "PARTIAL REFUND" ON THE 28TH OF DECEMBER!!!!?!!!!?!?!!!?!!!? "IF" IT DOESN'T ARRIVE BY THEN!!!!I WANT ALL MY MONEY BACK.
Business Response
Date: 01/08/2024
Hello Damesl,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know you haven't received the, "Dyexces Sweater Dress for Women Long Sleeve Crewneck Cable Knit Sweaters Dresses Casual Loose Knit Pullover Dress White."

On checking, I see that you were refunded for the dress in the form of gift card $39.21 on December 22, 2023 and this gift card was applied to the following order.

#***-8036641-4081833
Order Total: $81.59
Amount paid by gift card: $39.21

You can view your balance and usage history in Your Account here:

*************************************************

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*******
Amazon.com
***********************************
Initial Complaint
Date:01/03/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is providing me lousy, nearly nonexistent, customer service. Its customer service at ********************/call me sent me to a dead number with a recording that the number is "out of service". This is an INCOMING call generated through Amazon's site to the customer's phone number. The incoming call is from ************. Times January 03, 2024, at 12:34 PM and at 12:35 PM. (See screenshots.) The call lasts only long enough to play an "out of service" recording, and then disconnect. I wanted customer service because the ********************** has refused to take my valid EBT card since December 2021. I thought that Amazon would have solved the problem in two years, but today, January 03, 2024, it refused my EBT card completely, even though it has a balance of $53.20. The amount on the order eligible for EBT was $36.32. Since 2021 I ordered grocery delivery online from ******** because it actually accepted EBT online. ****** has two variations of EBT: "food" and "cash". The other states i have lived in do not have this distinction. I thought in TWO years Amazon programmers would be bright enough to program its site for ****** EBT cash, but they are not. The next thing I expect in response is for Amazon managers to assume that customers are ******* and entered the wrong number. I have worked to FCC and FAA government regulations in electronics and aviation -- inaccuracy is unacceptable. AND as I said, ******* has taken my "cash" EBT since 2021. Instead of placing my Amazon Fresh order without EBT, I requested a call-back on Amazon.com/callme -- which Amazon customer service recommends to me an others. Amazon customer "service" called me back with the recording from the abovementioned "out of service" number. TWICE.Amazon wants to take my money, but it does NOT want to program its site to recognize ****** EBT Cash, nor to call its customers using Amazon.com/callme on a valid, IN-SERVICE number staffed by a live person speaking articulate Spanish or English.
Business Response
Date: 02/27/2024
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know about the trouble you're using your *** card.
Please allow me to explain, you can use a SNAP *** card issued by a participating state as a payment method on eligible items. However since you're referring to the *** Cash, *** Cash benefits are not available as a payment method. Adding a valid SNAP *** card to your account also qualifies you for access to Amazon Fresh.
Please visit the below link to know more information www.amazon.com/SNAP.
Thank you for your understanding. We hope to see you again soon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*******
Amazon.com
***********************************
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Per my conversation today with Supervisor *******, I am sending this e-mail requesting a full refund for each of my purchased and returned Amazon items below. If a full refund is not granted. I am requesting a full and detailed description of the rationale used to prevent me from receiving a full refund. Order# ***-6146192-1077056 Ordered on December 6, 2023 Grand Total: $525.45 Refunded: $446.63 Addition Refund Due to me: $78.82 ROIDMI **************** and Mop Combo with Auto-Mopping and Self-Emptying Station, Returned this item to Amazon, has confirmed receipt of the item as it did not perform as described on the website. Requesting a full refund.Order# ***-7136934-9197855 Ordered November 7, 2023 Refund due to me: $46.32 Tracking #: 1Z0W3Y267834387923 - Return confirmed on Friday, November 17 at 11:30 P.M. Returned-***********, received by SOF. Adroiteet 10 x 15 FT Pond Liner, 20 Mil Fish Pond Liner Sent back to Amazon, confirmed receipt of the item. I am requesting a full refund.Order# ***-8172221-0989014 Ordered December 4, 2023 Grand Total: $494.90 Refunded: $420.66 Charged Restocking:$70.50 Refund due to me: $74.24 eufy Security eufyCam E330 (Professional) 4-Cam Kit System I did not receive all the accessories and returned it right after receiving it. I am requesting a full refund.Ordered November 29, 2023 Order# ***-2143650-3652215 Grand Total: $26.30 Refunded: $22.36 Refund due to me: $3.94 Mibhuvan Tablet iPad Holder for Car Headrest Tablet Mount And Klsniur Tablet Headrest Holder I returned these items. Not damaged. Requesting a full refund.Ordered November 1, 2023 Order# ***-3874835-4393816 Grand Total: $1,412.98 Refunded $807.27 (2) Aquascape Black Silicone Sealant, Safe for Fish, 10.1-ounce |***** - $17.99 - Has not been refunded. I am requesting a full refund.And (1) USED - Acceptable Condition (when purchased) ASUS ZenWiFi Pro AXE11000 Tri-Band WiFi 6E Mesh System - $539.25 - Has not been refunded. I am requesting a full refund.
Customer Answer
Date: 01/04/2024
Ordered on November 1, 2023
Order# 113-3874835-4393816
Grand Total: $1,412.98
*** Tracking #: 1Z6E55402665535043
Refunded $807.27
Refund due to me: $605.71
Aquascape Black Silicone Sealant, Safe for Fish, 10.1-ounce |29186 - $17.99 - Has not been refunded. I am requesting a full refund.
And
(1) USED - Acceptable Condition (when purchases) ASUS ZenWiFi Pro AXE11000 Tri-Band WiFi 6E Mesh System (ET12 2PK) - Whole Home Coverage up to **** Sq.Ft & 6+ Rooms, Dual 2.5G Ports, 6GHz Band, AiMesh, Included Lifetime Internet Security, Easy Setup - $539.25 - Has not been refunded. I am requesting a full refund.
And
(1) New - ASUS ZenWiFi Pro AXE11000 Tri-Band WiFi 6E Mesh System (ET12 2PK) - Whole Home Coverage up to **** Sq.Ft & 6+ Rooms, Dual 2.5G Ports, 6GHz Band, AiMesh, Included Lifetime Internet Security, Easy Setup - Refunded $807.27 - I received the full refund for this specific item - no issue.
Ordered on November 1, 2023
Order# 113-3806172-0759416
Philips Norelco OneBlade 360 Face + ******************** Trimmer and ******, QP2834/70 - Refund due: $42.08
*** Tracking #: 1Z6E55402665535043 - *** confirms that it was returned on Monday, November 20 at 10:29 A.M. to ************, ** **. All 4 items were returned in the same package and have the same Tracking #. I spoke with a Supervisor on 1/4/2024 who states that all (4) items have been received by the return center and that I must wait until 1/16 to receive a refund.
Business Response
Date: 01/10/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the problem you've had with your refund.

I understand you've returned the items and not received full refund for it.

On this occasion, we cant refund the restocking fee because the item arrived in an unsellable condition.Unsellable items are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com or seller error.

Please see ************************************************************************** for more information.

I found that you have received an email on December 21, 2023 with the Subject Line Amazon Returns Policy Notice advising you of the issue with your return. If you believe it's incorrect, youre able to appeal the decision. To appeal, please reply to the email mentioned with all relevant information. The specialist team contacts you within 3 days (72 hours) once your email is received.

Thanks for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/10/2024

Complaint: 21092854

I am rejecting this response because:

Sincerely,

*********************************
Customer Answer
Date: 01/10/2024
I am rejecting the Seller's response because there was not any damage done to the product while in my possession. It is requested that the Seller provide proof of any said damage. Please provide pictures or any specific accounts of the specific damage. Also, if there was any damage, this would have taken place during shipping and outside of my contract ergo outside of my responsibility. To be charge a restocking fee simply because an item was opened in illegal, not within their written policy, and minimally unethical. I am requesting refunds for multiple items and not just a single item. This is theft that Amazon is practicing. They are taking and withholding my money stating that there was damage or simply that the package was opened WITHOUT detailing any specifics or proof whatsoever. Amazon is committing wire fraud. I am again demanding full refunds.
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon deactivated my third party seller account for selling unsuitable inventory and claiming that I violated the Seller Code of conduct. I am adamant that I did not knowingly engage in deceptive, fraudulent, or illegal activity but now I know that my sourcing was problematic, and I trusted the wrong people. I was victimized by a ring of bad actors who intentionally preyed on unsuspecting new sellers like me. I terminated those suppliers and even hired an attorney to *** them so I could recoup my investments. Since that time, Ive established accounts with new suppliers that are high quality, verifiable, and can provide me with the necessary supply chain documents at Amazons request. I am certain that if another investigation is conducted, Amazon will clear me of knowingly engaging with bad actors and will give me another chance. I have given Amazon a comprehensive plan of action demonstrating there is no risk of this happening again, but theyve ignored all of my pleas for reconsideration. Can you please compel Amazon to review my account once more? Merchant Token: A2T50IY0DEH85P
Business Response
Date: 01/17/2024
Seller failed IPI and has been notified.

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