Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had Amazon Prime and Amazon devices for quite a few years. I have two issues currently with Amazon.1. They sell a subscription to ******* that is less than satisfactory. So I canceled the Amazon ******* and purchased it direct. But I can't get rid of Amazons Britbox so it interferes with the new Britbox. The TV tells me that it is low on resources and wants to get rid of the new Britbox. Amazon claims they can't get rid of it either. All I get is 5 minutes of tv if I'm lucky. 2. I also have other Amazon devices such as an Echo, dot, etc that apparently can't play nice in the sandbox with ******* internet. My tablet and laptop work just fine but Amazon equipment in the last couple of months had been horrible. I just want this to work.
Business Response
Date: 02/11/2025
Hello Joy,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about your experience with your Echo devices and the Britbox subscription though Amazon. We've researched your account and found that the ******* subscription has been cancelled, and we also found that many of your Echo and ******* devices need software updates.

To check for updates on your Echo devices, say, ******* check for software updates." ***** will confirm if there are are software updates available and start installing them.

To check if there any updates for your ******* devices, follow these steps:
-Go to Settings on your *******.
-Select My ******* or Device & Software.
-Select About.
-Select Check for System Update.

If you are still experiencing any issue with your ******* or Echo devices after attempting the steps above, our Digital **************** team will be glad to assist:
**************************************************************************

I hope this information helps.

Regards,
Praveen M
Amazon.com.
***********************************;
Initial Complaint
Date:01/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 22, 2024 I spoke with a customer service representative for ********************** about ordering a Kindle Reader. Due to my prior one quite working. He told me being I could not get other kindle reader to work after following all the steps they had sent to me and it still would not load, that is I purchased a new Kindle Reader they would refund me %50 of the purchase price upon receiving the new Kindle Reader. I also received an email verifying this. Now Amazon is refusing the promised %50 refund. I am going to try and attach the email. I want my promised refund.
Business Response
Date: 02/11/2025
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

While I understand your disappointment, I can issue a $100.00 Gift Card to your account. If this is acceptable, please let us know so that we can help you with the same.

Appreciate your loyalty and business.

Regards,
Praveen M
Amazon.com.
***********************************;
Initial Complaint
Date:01/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!I am writing to escalate an urgent issue regarding the listing restrictions applied to my Amazon seller account, which is severely impacting my ability to conduct business. Despite maintaining an active and compliant account, consistently paying applicable taxes and fees, I am now facing significant barriers that prevent me from adding new listings to my inventory. The limitations on my listings have been imposed without clear explanation or justification, leaving me unable to offer a broader range of products. As a seller working with diverse product types, it is crucial to have the ability to create unique ASINs for each product variation, as required by Amazon's ASIN Creation Policy. Each product's specific design, specifications, and features necessitate separate listings, which I am currently unable to add due to the restrictions.While some of my products may seem visually similar, upon closer inspection, they are distinct in key aspects such as design, specifications, and customer instructions. These differences are critical to ensuring customer satisfaction and compliance with *********************** policies. However, due to the imposed listing limits, I am unable to provide this level of detail, which directly impacts the quality and accuracy of my listings.The listing restrictions are causing severe disruptions to my business operations, limiting my ability to offer a diverse and comprehensive product range. In addition, it prevents me from contributing to Amazons platform by paying the necessary fees and taxes for newly created listings. This issue is not only harmful to my business but also affects Amazons ecosystem as a whole.I kindly request that you assist in resolving this matter and help lift the restrictions on my account so that I can add new listings. Doing so will enable me to grow my business, offer a wider selection of products, and fully comply with Amazons ************* wishes!
Business Response
Date: 01/31/2025
Hello Team,
We've reviewed and found that the seller has reached the limit on the number ASINs they can create in a given week. ASIN creation abilities reset at 00:00 GMT of the first day of the week (Sunday).

Business Response
Date: 02/01/2025
Hello
Please send the following to the seller:

We have performed an in-depth review of the account and based on several factors which cannot be disclosed due to confidentiality, The Seller cannot not be added to 8571 Allow list.

Please note, ASIN creation abilities reset at 00:00 GMT of the first day of the week (Sunday). No further action required from our end.

Customer Answer
Date: 02/04/2025

Complaint: 22873236

I am rejecting this response because: Through case ***********, Amazon provided me with the criteria by which they measure my account's eligibility for a limit increase. I would like to formally reiterate my eligibility for inclusion in the 8571 Allow List, as my account fully complies with all stated requirements. See the attachment.
1. Account Health Metrics My account health metrics are within the acceptable levels as defined by Amazons policies. I consistently monitor and maintain compliance with all relevant performance indicators to ensure a high level of service and adherence to Amazons standards.
2. Sales History I have a solid and well-established sales history on Amazon. My business has demonstrated consistent sales performance, reliability in order fulfillment, and adherence to Amazons marketplace policies.
3. Performance Metrics My seller performance metrics meet Amazons required standards. I have maintained a high order defect rate, timely shipment rate, and customer satisfaction score, ensuring that my account remains in good standing.
4. Compliance with Listing Policies All my current listings fully comply with Amazons policies. I ensure that every product listing meets the necessary guidelines regarding ASIN creation, product details, and accurate representation to customers. Any updates or modifications made to my listings are done strictly in accordance with Amazons listing requirements.

Given that my account meets all the outlined criteria, I kindly request a reconsideration of my eligibility for the ************************************************* clarification is needed, I am happy to provide it. Please let me know how I can proceed to ensure that my account is granted the ability to create new ASINs without unnecessary restrictions.

Sincerely,

Beyza ***** ******
Initial Complaint
Date:01/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint regarding Amazon's unfair rejection of my seller account without explanation or due process. Despite providing all required documentation, including a valid government-issued ID and a recent bank statement, Amazon has repeatedly denied my application without specifying the issue. I've been dealing with this issue for nearly 3 weeks now, since the beginning of Jan 2025.Background I applied for an Amazon Seller account, submitted the requested documents, and was rejected with a generic response. When I contacted support, I was instructed to resubmit my documents, which I did, yet I received the same rejection without clarification. Case ID: *********** Concerns Lack of Transparency: Amazon refuses to explain why my documents were rejected, preventing ************* Due Process: I have not been given an opportunity to correct any alleged issues.Unfair Treatment: As a reputable software executive with no legal or financial issues, I find this process deeply concerning.Desired Resolution A manual review of my application by a human representative.A clear explanation of the rejection.Reinstatement of my application if no violations exist.Amazons process creates unnecessary hardship for legitimate sellers. I request this issue be investigated and a fair resolution provided.Sincerely ******** **** ********
Business Response
Date: 02/09/2025
Hello from Amazon.com,

My name is ****** from Amazon Selling Partner Support, and I am reaching out regarding registration for the seller with Case ID ***********.

Unfortunately, we would be unable to provide another review or further explanation of why they were not approved. The seller would need to apply again or follow instructions in the messages they received.
Customer Answer
Date: 02/11/2025

Complaint: 22872833

Dear BBB Representative,
I appreciate your assistance in addressing my complaint against Amazons unfair and non-transparent seller verification process. However, Amazons response is completely inadequate and further proves my original point: they continue to deny my application without providing any legitimate reason or opportunity to correct any alleged issues.
Amazon states that I can "apply again" or "follow instructions in the messages they received," yet the messages I received contain no specific reason for my rejection, no indication of what is wrong with my documents, and no path to resolution. Instead, I am met with automated, non-responsive replies that refuse to engage in meaningful dialogue.
Key Issues Amazon Has Failed to Address:
Why was my application denied? They refuse to provide a reason, preventing me from correcting any potential issue.
Why wont they conduct a manual review? I have repeatedly asked for a fair human review, which they refuse to do.
Is this discrimination? Given that I meet all eligibility criteria and have no legal, financial, or credibility issues, I am forced to question whether I am being unfairly targeted or flagged based on some undisclosed criteria.
This lack of transparency raises serious concerns about Amazons business practices and whether they are arbitrarily rejecting sellers without due process.
My Requested Resolution:
I am not asking for special treatmentonly for fair treatment. Specifically:
A detailed, written explanation of why my application was denied.
A human-led review of my documents and verification status.
Reinstatement of my application if no legitimate policy violations exist.
Amazons refusal to provide a clear answer or fair process is unacceptable for a company of its size and influence.
I urge the BBB to push Amazon to provide real answers and accountability.

Thank you for your time and assistance.
Sincerely,

******** ********
Initial Complaint
Date:01/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding a fraudulent and misleading return policy and seller changes on my Amazon order, which has caused a financial loss of almost $950. Below are the full details of the issue: On November 22, 2024, I ordered an Apple iPhone 15 Pro Max 256 GB (Refurbished, Unlocked) through Amazon. I chose a refurbished product because it had a 90-day return policy. Since I was unsure about the quality of a refurbished product, the 90-day return policy gave me peace of mind that I could return it if I did not like it. The return policy stated that I could return the product by January 31, 2025, which I have a screenshot of as evidence.On January 25, 2025, I decided to return the product because: The battery drains quickly even with minimal use. The phone overheats frequently, making it difficult to use. Due to these issues, I decided to request a return.When I attempted to return the product on January 25, 2025, Amazons system stated that the item was not eligible for return. I contacted Amazon customer support multiple times, but they refused to process the return and directed me to contact the seller directly.When I tried to contact the seller mentioned in my order details, it was ************* so I contacted them regarding the return. However, ************ responded, stating they did not sell me this product. Upon checking my order page again, I noticed the seller details had changed to Bayshine Trading, and today (01/26) it shows Buybackstore Online. The seller details continue to change on my order page, making it impossible for me to identify the actual seller or resolve this issue.I contacted Amazon support again today (01/26), and they now claim I need to contact the manufacturer (*****) for assistance. This is completely unreasonable because the transaction was between me and Amazon (or its seller), not *****. Note - Please find attached document below for full compliant as this only allows few characters.
Business Response
Date: 01/28/2025
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We sincerely apologize for any inconvenience this situation may have caused you.

We are committed to providing you with the highest level of assistance. To ensure the security and privacy of our customers' information, we are only able to address account-specific inquiries when they are received from the email address registered to the account in question.

In light of this, we kindly request that you resubmit your inquiry from the email address associated with your Amazon account. This will enable us to provide you with the necessary assistance promptly and efficiently.

Please be advised that if you are unable to contact us from the registered email address, we regrettably will not be able to proceed with your request regarding this matter.

It is important to note that this procedure is in place to protect your account and maintain the highest standards of security. By adhering to this policy, we ensure that only authorized individuals can make changes or access information related to an account, thus preventing any unauthorized alterations.

Please feel free to contact us directly by replying to *********************************************************************** if we can be of further assistance.

Thank you for your patience and understanding in this regard.

Regards,
*******
Amazon.com
*****************************************;
Initial Complaint
Date:01/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two items. They never arrived. The company was sent claims reports for the two missing items stating the items have been lost in transit. This was confirmed. However, Amazon told me to wait for the items. I asked why, if they both never arrived but had been listed as missing. They said not to ask again. I paid and didn't receive the items despite the due diligence.
Business Response
Date: 02/05/2025
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im sorry to know the orders were lost.

I'm glad to inform you, $7.53 USD refunded to your card on January 31, 2025 and $86.96 USD added to your Amazon Gift Card balance February 3, 2025.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. You can view your balance and usage history in Your Account here:

*************************************************

I hope this helps. Have a great rest of the day!

Regards,
*******
Amazon.com
***********************************;
Initial Complaint
Date:01/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a new Kindle Scribe with premium pen on November 28, 2024, received the item December 13, 2024, and gifted to my daughter. Upon opening the product, it was noticed that it had the basic pen and not the premium pen as I ordered and paid for (it is additional cost for upgraded pen). I called Amazon customer service and spoke with ***** on Jan 24, 2025 at 2pm about replacing the item for the correct one I ordered, which she said she was not able to do as the product is not available for replacement. After speaking with her supervisors, she was only able to give me a $30.00 amazon credit for the incorrect item. The premium pen cost is ***** or ***** (with tax). I do not feel that I should have to purchase the pen that I already purchased. Amazon is not able (her words) to replace the item, they would only refund the total purchase price. However, if I repurchase the item, the cost with tax for the exact same item now is ******; meaning I need to pay ***** extra for the exact same item (screenshots of what my cost would be today). I do not believe that I should have to pay more money for the same item, because they packaged the wrong pen before shipping. I normally do not like to make waves; however, I should be able to get what I ordered and paid for without having to pay a higher fee because they sent/packaged the wrong item. All I am looking for is the exact same item that I paid for without having to pay an additional fee. I am simply asking for the item I ordered, nothing more.
Business Response
Date: 02/12/2025
Hello ******** *****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention.

I have thoroughly reviewed your concern regarding the refund discrepancy for order #***-0317437-3871454.

I sincerely apologize for any inconvenience this situation has caused.

After consulting with our specialized team, I can confirm that the item delivered matches exactly what was originally ordered.

Given that this is a historical order, we are unable to process a replacement or implement any additional adjustments at this time.

I understand this may not be the resolution you were hoping for, and I appreciate your understanding in this matter.

Best regards,
Arun

Amazon.com
Initial Complaint
Date:01/24/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-5334999-5508228 I placed an order for delivery from amazon app - the delivery was made from the wholefoods store in the woodlands. I ordered 10 chickens that were not delivered. The weight of the chickens was 26lbs. as per the invoice. no bag weighted that amount. it was not delivered and the amazon customer service wants me to file a FRAUDULENT police report saying that the bags were stolen from my property. I know the bags were not stolen because I was home and the bags were not delivered with the items missing. I am unable to come to a solution with amazon. I keep getting the same generic response. I refuse to file a FRAUDULENT police report. I am due a refund and I would like to receive it ASAP
Business Response
Date: 01/31/2025
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear your concerns about order#***-5334999-5508228 and appreciate you taking the time to bring this to our attention. We always hope our customers have a rewarding shopping experience, and I'm sorry that wasnt the case here. As an Amazon customer myself, I truly understand any frustration this may have caused.

A refund was issued to your **** on 26 January, 2025 for $103.74 for the missing item: 10 of Whole Foods Market, Pasture Raised Whole Chicken, Step 4.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps.

Regards,
*******
Amazon.com
***********************************;
Initial Complaint
Date:01/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been an Amazon customer for years. Recently I order a coat and returned the item as soon as I received it because the color was not the same color in the picture. I mailed it back using their label on 1/19 and they received the item on 1/22. When I went to follow up on my refund(I used my Amazon prime card) they said they need to confirm my identity and need to provide government issue ID. I have never been ask this before nor have Amazon communicated that with their customer that was apart of the process. I called customer service and they said its their new policy. I provide a copy of my drivers license but I redacted my ** license number and DOB because of recent identity fraud. Im still waiting for my refund even after I provide proof. This seems like a scam because its their India office handling customer service. I went online to research and only found complaints nothing legal issued from amazon
Business Response
Date: 01/26/2025
Hello *******,

I'* ***** ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern about the refund for your return.

In most cases, after the carrier has received your return package, returns are processed by Amazon in 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Once the return process is initiated, you can track your return here:

***************************************************

Were not able to assist you further until the return is received and processed.

Thanks for your understanding.

Regards,

***** *.
Amazon.com
*****************************
============================
Customer Answer
Date: 01/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Danger
Initial Complaint
Date:01/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan. 11th I ordered a Bissell Steam Mop from Amazon for a total price of $111.74. I received the item on Jan. 12th. On Jan. 14th, I tried to use the mop and experienced significant leaking. Upon further inspection, I realized that the water chamber was shattered at some point during transport either to or from Amazon, before delivery to my home. I immediately reported the defect on my Amazon account and was prompted to return the item. I returned the item in full packaging the same day as instructed, and received confirmation that the item was successfully returned on January 16th. The item tracking initially listed January 24th as the latest refund processing date. As of today, the same tracking system now reads that the refund will be processed by February 3rd and completed by February 14th.Prior to today, I spoke with customer service via chat on two separate occasions (Jan 18th and Jan. 22nd) asking for an expedited refund since I had to purchase a new mop from somewhere else. Both times, I was told a refund would be issued within 3-5 business days from receipt. With today being the 5th business day, I requested a call from the customer service team. They claim the item has not yet been received and when I told them I had confirmation it was received on the 16th, he said he would check with the processing team for an update. He put me on hold and hung up. I did not receive a call back.Return an item to a store would never take this long and I cannot wait until February for a refund of a broken and defunct item that I returned on January 14th, less than 48 hours after delivery.
Business Response
Date: 01/26/2025
Hello Subria,

I'* ***** ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern about the refund for your return.

We may take up to 30 days for the return to be delivered to us and then processed. I expect your return to complete soon. Unfortunately, we won't be able to issue a manual refund from our end.

After your refund is processed, we'll send you an e-mail confirmation. If you don't hear from our returns center by February 14, please contact us using the link below, so we can find out what happened:

**********************************************************

Thanks for choosing Amazon.

Regards,

***** *.
Amazon.com
*****************************
============================

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