Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,606 total complaints in the last 3 years.
22,044 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com order number: 113-2189439-3161040 Tracking ID: *************** I ordered multiple items from Amazon totaling $95.35, and all but two items were delivered on December 3, 2023.Two items, "Little House in the Big ***** (Little House, No 1), ******, ********************************** ZX Series Wired On-Ear Headphones, White MDR-ZX110", were lost in delivery by Amazon. I received an email notification from Amazon. Amazon's order page suggested cancelling the order because they could not provide an explanation as to the status of the delivery, so I cancelled the order of these two items. Amazon's message stated to expect a refund within 3 - 5 days. It is now January 7, and there is no refund on my credit card for these two items lost by Amazon's carrier, and I cannot determine any way to contact Amazon directly about this. More concerning, the order status has been updated to say , "Customer refused delivery because order was previously cancelled". This is false, and I'm concerned Amazon has not issued the refund of approximately $16.98 back to my credit card due to this incorrect update.
Business Response
Date: 01/12/2024
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. I'm sorry to hear about the inconvenience caused in this matter.

To make this correct I've issued a full refund of $18.00 for the missing shipment on January 12, 2024.

Refunds typically gets processed within 3-5 business days from the issue date. I hope this information helps.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 01/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was issued a refund by Build.com for Order:P01-2307326-1591150 in the amount of $97.40usd on 28-09-2023. Amazon pay service claims there was an issue refunding the amount to my original payment method. I have contacted them several times on how to get my money but till date i am yet to receive any payment.
Business Response
Date: 01/18/2024
Hello ***** and *****************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We'd like to confirm that we've submitted refund successfully. Refunded to CC ending in **** ********. Total refund amount: ***** USD Refund should reflect in 3 to 5 business days.

We apologize for any inconvenience this might cause and thank you for your understanding. We are committed to providing the best service possible and resolving your issue as quickly as we can.

Regards,
*****
Amazon.com
*****************************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 **** 40V weedwackers from Amazon for $382.70 on Nov.18,2023-As in any normal delivery I signed and began using the first item,it worked for about 30 mins and began to smoke,I stop to let it cool down and tried to use it and then totally seized up,I took the other item I orderd from the packaged used for about 40 minutes same thing happend, both items completely damaged and useless,I took pictures and sent them to amazon requesting a return for a refund, the seller numerous times back and forth refused to send me a prepaid return shipping label and put in the claim as a fraudelent package in which probably set off the amazon representatives and they claimed to do an investigation, I waited and waited and called many times, they promised me an A-Z garantee, they were even about to send me the refund and then it only showed up as pending and still no refund, now they have demanded for me to send them a picture ID and told me that I would not receive my refund unless I sent this, I felt very uncomfortable with somebody from ***** whom I could barely understand demanding my ID and then hanging ** on me, I never in my life had this problem before with Amazon, I don`t trust the Amazon employees w/my ID also they have all the information they need through my credit card and address, they have been playning with me for over a month now, first claiming that I would receive a refund and then sending me back to phase one. I honestly just beleive the seller does not want to spend the shipping costs on a large package of damaged goods back to himself and refuses to send me the refund, and Amazon is basically promising a refund but then does not give the refund, this has gone on for almost 2 months that I lost hope and just settled that I got ripped off from this company that Amazon represents and is covering for them. I am desperate not to lose my $382.70, Its so unfair, I feel I have been scammed by ther seller and Amazon representing the seller. Please help, Thanks
Business Response
Date: 01/12/2024
Hello ***,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. Upon checking I see that a refund of $382.70 has been issued to the original payment method on January 7, 2024.

Refunds typically gets processed within 3-5 business days from the issue date.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/5/24 I was given a refund after filing a complaint against amazon for my missing package containing 2 items. 1/6/24 3 items new were ordered , and displayed as arriving tomorrow, and preparing for shipment but now I am being notified that my payment method revision is needed when I try and make an order. When I requested Amazon assistance to see what was occurring I was told I needed to pay still and never did because it was canceled. I never canceled the item, the payment already has been taken out of my bank account and also is shown in the Amazon transaction history. When I told them I never canceled them, and that I have paid already to please check my Amazon wallet history, I was hung up on. I was transferred to 5 associates over an hour , each said the same lines not assisting me at all but telling me that i wasnt right and I never paid. when I was transferred to the supervisor I was told repeatedly this, that I need to call my bank, it seemed as if no one was actually was listening but automated responses with no support. Now I have a charge on my Amazon account for $25.49 that has no order number, nothing is shipping but has already been processed out of my bank account and they will not refund or speak with me about the matter.
Business Response
Date: 01/18/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing our internal team has reviewed this and below is the response from them :

We're unable to determine why your bank declined our attempt to charge your card. A charge can fail for many reasons, here are some things to check:

- Have you entered the credit card number correctly, without any transposed digits?

- Have you entered the correct expiration date? Has the date expired?

- Have you entered the billing address and phone number that match those associated with your credit card?

- Have you exceeded your credit limit?

- Has your credit card recently been reissued with a different credit card number and/or expiration date?

You may want to contact your issuing bank to ask about their restrictions regarding electronic or Internet purchases. If the card has been updated, we'll need that information.

To submit new or updated payment information, click here:

***********************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/19/2024

Complaint: 21111371

I am rejecting this response because:
I have entered all of my information correctly multiple times. My card details are the same on my account and what I entered but they are replying they cannot determine why this happened. Another package has now been lost and this seems to have become a reoccurring issue.
Sincerely,

************************************
Initial Complaint
Date:01/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent Complaint - Unable to ********************* on Amazon Account Dear ********************** Customer Service,I am writing to file a formal complaint regarding a persistent issue I have encountered on my Amazon account, which has proven to be extremely frustrating and unresolvable through your customer service channels. I have attached a screenshot that clearly illustrates the problem there is a group circled in red that I am unable to delete. Despite multiple attempts to address this issue through your customer service representatives, I have received no satisfactory resolution.The primary concern is related to the duplication of addresses for the Subscribe and Save feature. Ideally, there should only be one address associated with this service, but my account currently displays two. Despite my efforts to rectify this through your customer service, the responses were unhelpful and did not lead to a solution. This issue is not only causing confusion but also impacting my overall experience as an Amazon customer. I urge you to investigate this matter promptly and provide a viable solution to remove the unwanted group and ensure that my Subscribe and Save feature only reflects the correct address.I appreciate your immediate attention to this matter and expect a swift resolution to enhance my customer experience on the ********************** platform.
Business Response
Date: 01/30/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I have now forwarded the request to the internal team on the same and I will get back to you with relative information on the same once I am provided with the necessary information from them.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Business Response
Date: 02/16/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed our website.

Upon reviewing this with the internal team below is the response from them ;

There is no possibility to "delete" a particular Subscribe and Save address that has ever had a subscription associated with it.

For the address to be deleted or removed all subscriptions must be canceled and deleted and then the address will not be shown.

If subscriptions are merely canceled but not deleted, then the address will be shown for as long as it's possible to reactivate the subscriptions.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/20/2023 an Amazon drive deliverd a package and destroyed one on my light on my walkway. I have a ring video of her kicking it, watching it break into pieces and run away. I contacted Amazon telling them what happened and I was told their insurance would reach out to me. Its going on two months and I've yet to be compensated for the damage, my time and aggravation. I've set over 16 emails. It takes days to weeks for them to get back to me. One representative was very rude and I asked for a manager to contact me multiple times and no manager has ever reached out to Mr. I told them I'll be reporting them to the BBB. I can send all emails and the ring video. They kept asking for proof of the damage and I sent them the video. I told them I can't just replace one light. It took 7 emails before someone actually understood or actually read my email. The guy said he'd issue me a check for the damage but I never told him what light I wanted or came to any agreement regarding the light. No check was ever sent. After him some new rep started emails me and she keeps asking for proof after i sent them the video multiple times. I email them on 12/26/23 and no one has bothered to email me back. The customer service is absolutely unacceptable and appalling. I tried to upload the ring video but it's to large. I can email it if someone reaches out to me. Attached are the emails
Customer Answer
Date: 01/10/2024
Attached is my ring video of the Amazon driver damaging my property. Seeing she broke the light and then running away. I understand accident happen, which is fine but she could had knocked on my door and said something. The way Amazon's insurance company is handled everything is absolutely unacceptable and Amazon doesn't want to be bother with it.
Business Response
Date: 01/13/2024
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for contacting us regarding your property damage claim.

********** Management, our dedicated claims administrator is currently in the process of reviewing your claim.

You can get more information, upload documents, or contact ********:

***********************************************************

********* Number: FLX202367687

First, enter your claim number and the claimant's last name. Once submitted, you'll receive an email with an access code at the email address provided for your claim. Once received, enter the code to access the claim.

ARC Phone Number: ****************

Business Hours: 8:30 a.m.-7:00 p.m. EST , Monday-Friday

ARC is best equipped to resolve your claim in a timely manner. We appreciate your cooperation and patience throughout their investigation.

If you have any additional questions, you may reply directly to this email.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:01/10/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Without noticed Amazon.com stopped the ability to purchase ******** Switch Digital Games for the console with Amazon Gift Cards/Amazon Gift Card Balance. I reached out to them and they cant give an answer as to why they restricted that, but I can still use my balance to purchase Digital Movies and other Digital Games on their site or App. Customers are posting about the same issue on Reddit and Im sure other sites. **************** gives generic answers and does not seem to want to do anything but pass the suggestion of bringing back the option to someone else. Kids from what I can tell from Reddit posts were given Amazon gift cards for Christmas/Birthday/Hanukkah to get ******** digital games they wanted and now cant. Were being forced to by the plastic cartridges that can get easily lost due to their size and Im sure at some point video game consoles will completely move away from using cartridges in the future. All I am asking for is to be able to use my gift card balance for ******** digital games which comes in the form of a code to put in the ******** Switch Console to download games. I had issues over holiday with ordering physical items from Amazon and being sent the wrong physical item. I reached out to the company that sent the wrong item through Amazon and they never responded. So, Im now very picky and hesitant in what I purchase on Amazon!
Business Response
Date: 01/13/2024
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. We appreciate the time you took to provide us with your feedback about our Amazon Gift Cards purchase restrictions.

We welcome the opinions and suggestions of our customers. I've forwarded your feedback to the team involved in the future development of Amazon Gift cards.

Please feel free to continue to send us any suggestions for improvement as your opinion and participation is valuable to us.

Thank you for choosing Amazon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 01/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon On Jan. 6th, 2023 I returned (2) items and was issued (2) gift card claims along with (1) refund credit as follows: $17.55, $12.14 and a refund of $15.98 totaling $45.67. My balance was $45.67 the night of Jan 6th when I mad a purchase using $28.10 of my Amazon balance and it showed a remaining balance of $17.57 thereafter. This morning, Jan. 7th, 2023 my balance shows $0.00. Where is my $17.57 balance and what happened to my balance? Please advise. Thank you
Business Response
Date: 01/18/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing our internal team has reviewed this and below is the response from them :

A refund of $17.57 has been successfully issued in your Amazon gift card balance.

It will take 2-3 hours to reflect in your Amazon account.

You can view your gift card balance and activity here:

*************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon mechanical Turk closed my account the camp was open back in 2016. I work the count faithfully and received a 89% production rate which is excellent. My dad passed away in 2018 and I'd log back in in 2019 after I feel better from grieving over my dad. When I got ready to log back in they said that I needed to sign in with a two-step verification. I don't know if someone hacked my account or what but I never put a two-step verification on my account. So I tried to log in with the old phone number and the old phone had been discontinued throwing away I didn't even remember the old phone number. So they decided to close my account for no reason. The only thing I want to do is open my account back up so I can make money. When I finally ask them why they close my account they said no further explanation is needed please contact and review the emails we sent you.
Business Response
Date: 01/10/2024
Hello *************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding your account closure from ********************** mechanical Turk.

I've raised the issue with our concerned team regarding this and will be following up with them to get a resolution.

I'd request you to wait for my response meanwhile.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 02/09/2024
***** responded please contact them again they closed my Amazon turk account fof no reason
Business Response
Date: 02/10/2024
Hello *************************,

Thank you for writing back to us. I hope this email finds you well.

I'd like to inform you that it is taking more time than expected as I have forwarded the request to our concerned team and they will check and respond to my request.

As soon as they respond, I will reply to you with the details.

We appreciate your patience and look forward to assisting you.
Regards,
****************
Customer Answer
Date: 06/23/2024
Please contact Amazon mechanical **** for me. My name is ********************************* my date of birth is October 24th 1991. Amazon mechanical turf closed my account because they said the account was in my daddy's name his name is ***** "*****"******* his date of birth was August the 6th 1963 he passed away February 2018. According to them mechanical turk, they said the account was in my dad's name ***** "*****" *******. Which it never was. My dad had dyslexia and he could not read anything for his name. So why would he open an account. I enclosed the obituary where he passed away. And I also enclose a copy of mine state ID with shows mine date of birth. Mechanical **** was set up in my name ********************************* not my dad's name *******************************. I stopped signing into mechanical turf in 2018 after my dad passed away. I was trying to get over the grieving. And when I went back to sign into my mechanical Turk they requested a two-step verification with phone number in and 07. I did not put a two-step verification on my account so I'm assuming they did. Also my old address on the mechanical Turk is 6858 g r a s s e l l i Road apartment ***************************************************************. My new address is ************************************************************************************** I do not remember the phone number on the mechanical Turk account

Business Response
Date: 07/05/2024
Hello *************************,

Thanks for writing back to us. I hope this email finds you well.

I've received a response from our team and they have stated that account is suspended and can't be reinstated due to the ownership of the account as the reason.

Furthermore, they stated that they regularly deactivate accounts for dormancy to prevent account takeover and it is a standard practice and they won't be able to take any more action on this issue.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:01/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
yes i recently closed a locked account with ******************** around the 26th of may. when closed, they said i would receive a refund for $147.34 from prime service that i couldn't use because they locked my account out. i called them to get the refund, they told me that they couldn't give me a refund as it cleared on their end after trying several times. they applied the refund to the wrong card. it was not issued by my bank. so my bank has no idea what they are talking about. they must have sent the payment to a old prepay card? whatever card was used is no longer available. i have no card numbers to verify otherwise. Amazon has not provided me with them. they are saying that their policy does not allow them to give me the refund, because it was accepted by another prepay card or something. i need the money, i can't just give away 147 dollars because of their policy's. refund please. i tired of going round with them. i tried resolving this peacefully, to no prevail. thank you
Business Response
Date: 01/10/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to prime refund.

After careful review, we see that your account is active, there is no hold on it. With regards to prime refund, kindly help us with the charge ID for **********************, so that we can review and help you further.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription. You can contact your card provider or bank for the charge ID.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********

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