Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,702 total complaints in the last 3 years.
22,090 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a package and it said it was delivered on July 23 on a Sunday. It never arrived. I called the customer service and they told me I needed to file a police report if I wanted to get any type of refund, I would need to give them the case number and if nothing happened then on September 11th 2023 Id get a GUARANTEED refund. This all occurred around early August, a ***** of mine was doing the talking, he was more familiar with these types of situations. I also had the package delivered to HIS house because of the neighborhood I was in. Last time the representative said thats all we needed and that we had to wait and see what would happen with the case being open and what the police would find. My friend asked What if the case took up to three years? and the representative just said well theres no guarantee it will take that long, but if I dont hear back by September 11th, my refund would be sent either by check or back into my bank. I questioned why I couldnt just get it now, she said thats how it basically had to be. September 11th came by and NOTHING. I ended up calling again and they told me I need the FULL police report this time. I had a pdf version that I sent in before the deadline and they never responded. Time goes by, after months of trying to go back and forth I ended up getting a physical copy on January 3, 2024 and when I tried to submit it again, they said that the case was too far back because it had been a year and that there was no records, there wasnt any trace of anything, and said there was nothing they could do for me. The representative that I talked to on January 3 told me that they had given me till September 23, 2023 to give them the police report. I vividly remember them saying on September 11 of 2023 I would get my refund GUARANTEED, but that would not make sense and there would be no point to the police report. September 11th came by and nothing happened and no refund came in.
Business Response
Date: 01/11/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that our internal team has reviewed this and below is the response from them :

" I apologize for the inconvenience you are facing.

However, this Police Report was submitted more than 60 days after the delivery date. Tracking details are no longer available resulting in us not being able to provide a refund at this time.

Thank you for your understanding. "

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made on order at Amazon on 1/6/2024 and I saw the orginal arrival time is 1/11 which is fine with me. So, I placed the order. However, on 1/7/2024 morning, I received a email from Amazon told me that my package is delayed to 1/17/2024 which gives me a lot of trouble. Because I am leaving the country 1/16/2024 and won't be back in 1.5 months. I cannot receive the package, check the machine or return it on 1/17/2024(new arrival date). This terrible situation is caused by ******'s wrong estimated delivery time system. I contacted Amazon for four times, they told me they can do nothing to help me. They cannot cancel the order and give me refund. I need to return it by myself.(how could I do it when I am out of country? Amazon please tell me) Or Amazon told me to contact *** to refuse the package. Fine, I did . And *** told me they cannot do it. I need to contact sender which is Amazon again. Amazon don't want to take the responsibility to fix this but asking customer to take the responsiblity and do all the trouble work for them which is unfair. I feel so bad about Amazon because of this issue. I hope they can give me an answer and solution asap.
Business Response
Date: 01/11/2024
Hello *************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn that your order and package of Breville Express Espresso Machine was delayed. It appears there were issues at the fulfillment center which caused the delay.

I understand you won't be available at the address to receive the package after January 16th, 2023. Here's what we'd like to suggest-

1. You may reach out to **************** CC to request no payment on package.
2. Since you won't be home during this delivery and this package may require a one-time password, the package will be returned to the station by ****
3. You can leave a note on the door for **** "Please do not deliver package with the tracking number 1ZX612354230288679"

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 01/13/2024

Complaint: 21112928

I am rejecting this response because:
I don't trust *** will follow the note I left on my door. *** always left the package at the doorstep without knocking the door. I don't want to count on them to catch the paper I stick on the door. What if *** just left the package at my door step and marked this as delivery? I don't want to come back and complaint and trying to contact Amazon again and again when I'm in aother country. Especially considering the different time zone.
Amazon made this trouble and Amazon should fix this not me. I prefer Amazon to refund this item and contact *** by themselves not let me to do their job. Other wise I will contact my credit card to dispute thischarge.

Sincerely,

*************
Business Response
Date: 02/06/2024
Hello *************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm following up with you regarding your order of Breville Express Espresso Machine. We apologize that you haven't received your item. We're happy to help you further.

Please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

You're able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be submitted on or before 21-February-2024 to be considered for review. Send one set of responses for each package that you didn't receive. Please allow us 48 hours to respond, if you have not heard back this time, please contact us back.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Name of the items you didn't receive:_______________.

4. Is it your first Amazon package at this address that you didn't receive?_______________

5. If no, how many times it has happened? _______________

Thank you for your cooperation.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, My account has been hacked because Amazon **************** made changes to my account for a hacker. A hacker called Amazon customer service 1/5/2024 at 10:09 am and gave only my name and address and was able to request customer service to change my phone number. They then gained access to my account using their number and customer ******************** waited until my account was unlocked and then proceeded to send me an email letting me know that they unlocked my account and changed my phone number. By the time I had realized it (which was literally on the same day, within maybe an hour) The hacker changed my email on my account to a fake email to: ********************************. The hacker then turned on 2 step verification so now no one on their IT can get my account back. This is the worst experience I have ever had. I will not shop at Amazon and will warn others of how easily your system can get hacked and how easily your customer service is deceived.
Business Response
Date: 01/11/2024
Hello *******************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your issue regarding your account being hacked.

I've raised this issue with out accounts team for investigation and once they respond to this issue, I'll be replying to you with their response as I'm currently following up with them.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 01/11/2024

Complaint: 21112877

I am rejecting this response because: I have had this issued raised/escalated as of Friday January 5, 2024 and the hacker has wreaked havoc on my account as no one does anything or more than likely can't. Please see attached email notifications that I received Friday into Saturday as once again your system has failed me. I contacted your ***************** since one of the emails attached stated that I could once again sign into the account since the password and 2 step verification has been disabled. I tried getting in with my email address : *********************** but since the hacker changed it to their fake email (********************************), now Amazon.com doesn't recognize my email address which I tested before calling your Log-In Department. So I tried the hacker's email to attempt to gain access into my account and oddly enough that one Amazon.com was able to recognize but I still couldn't access my account. I contacted your ***************** as stated in one of the emails attached and once again they were not able to help me they claimed a ticket is sent to the **************** and that the account is flagged as Fraud but as of today I can still see that the account is active on your Amazon.com website. The only reason I took this complaint to the BBB is because I do believe i have exhausted every single possibility that your company can either obtain access or even delete this account. That only proves to me that your organization is a house of cards waiting to fall. I'm beyond upset at this point as once again I get the runaround, even through the BBB as you email back that this has been escalated. I have been escalated since Friday and not one call, not one email and not one follow up. I am ready to go to a news outlet at this point since this is scary that you can't access account an account nor at least delete it so the hackers can't keep getting into my account with all of my information.

I honestly do know what to do.

Sincerely,

*******************
Business Response
Date: 03/07/2024
Hello *******************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding your account being hacked.

I've reached out to our internal team regarding your issue and they have stated that you would need to reach out to us via phone and request for account change team and get your hacked account verified with them because that account is still active and has a 2SV active on it.

However, we won't be able to provide any other alternative to resolve this issue from our end and only account change team can assist you with this issue.

Please reach out to us via phone and ask for account change team for hacked account issue.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Customer Answer
Date: 03/07/2024

Complaint: 21112877

I am rejecting this response because: Amazon is always sending me to another department. The response has no phone number to call or email address and to makes matters worse i had to create another new account with the same email address which now Amazon decided to put on hold to verify I am me. Why didn't they verify the hacker who hacked into my original account? This has been the most frustrating experience every.

Sincerely,

*******************
Business Response
Date: 03/17/2024
Hello *******************,

Thanks for writing back to us. I hope this email finds you well.

I'd like to re-iterate that I've reached out to our internal team regarding your issue and they have stated that you would need to reach out to us via phone and request for account change team and get your hacked account verified with them because that account is still active and has a 2SV active on it.

Furthermore, even if you contact us multiple times on bbb we will only provide the same response because that is the only course of action we can suggest to get your issue resolved as we do not have any other action to take from our end.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a multivitamin supplement from Amazon.com and I received the package on Jan. 07,****. However, I noticed that the product expires in February ****, which is just around 20 days from the delivery date. Unfortunately, there was no information about the expiration date in the product description. I attempted to initiate a return, but the product was marked as unreturnable. Amazon is requesting my government-issued ID for a refund or replacement. I don't understand, I paid for the order, but the product has problems, why they investigate me instead of the product? They are requesting outrageous private information from me. I have never opened the product. I only request a replacement with an expiration date of at least 6 months or a refund in the form of gift cards credited to my account.
Business Response
Date: 01/11/2024
I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order. I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 01/11/2024

Complaint: 21112859

I am rejecting this response because:
I did receive emails from Amazon asking me to upload ID because of my "abnormal activity", can you provide any evidence or a list of abnormal activity that I have? I requested a refund in my second order, is this how you define "abnormal"?
If Amazon cannot provide evidence of my abnormal activities that support your statement "we noticed abnormal activity on your account", I wonder if ********************** has leaked my personal data, leading to the abnormal activities.
If amazon wants to avoid refunding to another person, but actually the refund will only be credited to the account in the form of gift cards, as I paid with gift cards.
Sincerely,

Sha **
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sent a product, shipped and sold by Amazon, that was substandard. Due to it being food, Amazon is not allowing me to return it to them. One of the two items is unopened. Amazon said that they will refund my money but I must send a copy of my government issued ID first. I explained to the agent that I was not comfortable sending my drivers license because ********************** has been compromised in May of 2022. I have attached an image of my order and the email that Amazon sent telling me that I have to send a copy of my ID first. ********************** has never sent me a letter explaining how my account is compromised. They say my account has been flagged for concessions abuse but they have not reviewed the calls. Amazon has sent multiple damaged items, taken money out of my account when I was told not to return the item. When I received emails saying that Amazon was going to charge me for the item that the agent said not to return, I call Amazon and the agent says that they have taken care of it and to ignore the email. Then I get money taken out of my account for the very order the agent said not to worry about. There has been many errors that I have stayed on top of amazon for and agents have on their own accord and on my request given me promotional credits for inconveniences. My money being refunded should not be contingent on me sending a copy of my government issued identification. Due to Amazon's previous breach of May 2022, I will not send my private drivers license photo/information over the internet. Please refund my money back to the original form of payment, Thank You, *********************
Customer Answer
Date: 01/16/2024
As of 1-16-2024, the issue has been resolved. I called Amazon and informed them of the case submitted with the BBB and they refunded my money. Thank You!!
Business Response
Date: 01/17/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that the refund has been processed for the order of amount $39.98 and It should reflect into your account within 3-5 business days from now.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/4/2024 I added a gift card to my account for $1000.00. I already had a gift card account balance of $14.84. I then placed an order for an Item for about $59.00. On 1/5/2024 I received an email that my order was cancelled and that AMAZON was withholding my entire gift card account balance unless I submitted proof that they were my gift cards. I submitted proof as requested, including photos and copies or the order numbers and claim codes. I kept getting the run around and told they would return the balance, then today they said they cant find the gift cards. However, I can clearly see it in my account under gift card activity that the amounts are being withheld. I have attached pictures as proof. Amazon is essentially selling gift cards and then fraudulently withholding them from customer use which is fraud and then there is no real way to contact AMAZON to have the issue addressed and the gift cards returned. People by gift cards to give as gifts and I have submitted proof that they are valid so I shouldnt have to deal with this. Upon googling I learn that multiple people have had their gift cards fraudulently withheld by AMAZON for no valid reason which should be addressed by an appropriate government body as again it is a form of fraud.
Business Response
Date: 01/30/2024
Hello *************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked the issue regarding the gift card value of $1014.84 which was removed.

To help you with this, I've raised the issue with our concerned team and will be following up with them.

Once the respond, I'll reply with the details.

I hope this helps. We look forward to seeing you soon.
Regards,
****************
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon on August 23rd. A couple months later I realized it never arrived. I contacted support, they apologized, offered a refund, but I declined and asked them to ********* the item since it was in stock. They said they would and chat ended there. Today, a month or two after that conversation, I realized it still never arrived. I reached out to say just give me the refund. They are now refusing to provide a refund because they say the tracking info no longer works. They are refusing to trust their own tracking that still says "on the way but running late" or check their support history to verify our previous conversation. They're basically just trying to steal my money. I am hoping you can assist with a refund. Today I spoke with a support agent named ******** (who refused to provide an ID or any other info) and his lead Tejaswi. They were both extremely unhelpful and refused to refund the money they took from me without delivering the item purchased. Please help! I know it's only $12 ($10.99 + tax) but its the principal of things.
Business Response
Date: 01/11/2024
Hello *******************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your issue regarding your refund for the order you placed in Aug, but when i try to track this order down I was unable to do so, In this case, please provide the order ID you are referring to, so that we can assist you accordingly.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have two issues first issue account specialist have denied my refund which I never received the ******************* ****** sandals from order #***-2462051-5555452 every item they take a picture of except this one item i did not receive and I am owed a refund for these shoes that have no picture and I have not received the shoes from this order....and I will file this with every complaint agency until i get my refund i am owed next issue is from 1/6/24 prime came out my account for ***** shortly before i made a transaction at 11:36am i made a purchase for 41 dollars for a comforter and a sweater left me a 0 balance on gift card and i had to used 1dollar from my debit card, after this order was confirmed i then got the prime refunded at ****am, they prime was refunded then the next day the money was removed from my account they money needs to go back on my account also i am waiting on a refund for a tarnished bracelet that i received for order number ****....
Business Response
Date: 02/01/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that the refund is now processed for the order and it should reflect into your account within 3-5 business days from now.

You can check the refund status using the below link :

**********************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 02/05/2024
THE REFUND IS STILL NOT ON MY ACCOUNT
Complaint: 2***2654

I am rejecting this response because:

Sincerely,

THIS IS THE LAST ISSUE IS ABOUT ******** ORDERS THAT CONSISTED OF 6 ITEMS WERE SENT BACK FOR VARIOUSJ REASONS ORDER #**** ****** AND VERSACE GLASSES, ORDER#**** A COMFORTER SET, AND ORDER #***-1996562-1726612 WHICH CONSITED OF A COMFORTER SET SHEET SET AND A CAMERA SECURITY SYSTEM....HAVE ALL BEEN PROCESSED AND I SHOULD HAVE RECEIVED MY REFUND FOR EACH OF THESE ORDERS INSTEAD WHY AM I WAITING ANOTEHER 7 DAYS FOR A REFUND THAT SHOULD HAVE BEEN REFUNDED ONCE THESE ORDERS WERE RECEIVED AND PROCESSED....NOT BEING TOLD TO WAIT A ADDITIONAL 8 DAYS FOR ITEMS THAT HAVE ALREADY BEEN PROCESSED.....
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
According to Amazon's commercials on Television and their website you are able to receive a gift card for a gift you received and the giver will not know. I have received a gift that I don't like at all. The first agent stated that the gift card would take 24 hours to be on my gift card account. It was not there. The other agent and two supervisors stated they cannot place it on a gift card nor offer the refund.I have provided the name, address and email address twice. Once to a customer service agent and two more times to two supervisors, leading me nowhere. The second customer service agent stated he couldn't refund to a gift card, which I know that he can but is refusing. Same with the two supervisors. I want the refund on my account immediately as promised by Amazon. On Amazon's website: How We Process Your Refund Gift recipients arent eligible for instant refunds. If you're the gift recipient, we'll process your refund as an Amazon.com Gift Card after we receive your return. The refund amount goes to the gift card balance of the Amazon account that you used to generate your return.To view your refund status, follow the instructions on Check the Status of Your Refund.If you're the gift giver, you can receive a refund to your gift card balance or the original payment method. All refunds are subject to our refund policies and timelines outlined in Refunds.
Business Response
Date: 01/11/2024
Hello ****,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your issue regarding the gift you received and want a refund as you no longer want it as you didn't like it.

In this case, in order for us to assist you, we would require you to provide the order ID so that we can check and provide the assistance you require, I understand that you have provide email, billing address but those won't help us in tracking down this order.

However, we won't be able to provide any further information apart from this as we can only assist once we have the order ID.

I hope this helps! Have a great day ahead!
Regards,
****************
Customer Answer
Date: 01/11/2024

Complaint: 21112578

I am rejecting this response because: I have explained this for the fourth time, do not have an order number nor tracking ID since the gift was NOT SHIPPED DIRECTLY TO ME. It was shipped to my brother in law who was giving them as gifts.

Sincerely,

*******************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Details:Product: Mauviel M'Cook B 5-Ply Polished Stainless Steel 9-Piece Cookware Set Order Number: 111-2046739-6003417 Purchase Date: November 20, 2023 I have submitted detailed photos of the received item to Amazon's specialist team, as advised, with the expectation of a response within 72 hours. Regrettably, I have not received any update or communication regarding the review or resolution of the matter.I would also like to express my concern about the current situation where Amazon Warehouse Deals has received the return item and my money, but the resolution process is being stalled. They are requesting my driver's license as a condition to proceed with the refund. This request seems unusual and inconsistent with standard purchasing practices, as no identification was requested during the initial purchase.I am apprehensive about providing personal identification for a refund process, and it feels like an unnecessary demand. I believe this request is unjustified and raises concerns about the handling of my personal information.I am seeking resolution without the unnecessary request for personal identification and hope for a fair and prompt resolution to this matter.Thanks,*******
Business Response
Date: 01/11/2024
Hello ***********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order. I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
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