Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,676 total complaints in the last 3 years.
22,083 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two cooklee's from Amazon but never received a refund from them at all they keep telling me to do this and that. But I have already did what they ask and was told to do but never received it. They keep saying it's been refunded but it never went back in my bank. I have the bank records or it all. It shows that it was never put in either. If you can help me it would be a big help. It was 280 some dollars they owe me back. They also kept on going about the same thing they took both orders off my orders list so it would look like I never even bought it. But I can see it in there bot assistant list but it's not showing on my orders or refunds list. I have taken pictures of our conversation as well. Call me if you need to discuss anything else.
Business Response
Date: 01/12/2024
Hello,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order. I'd love to help, however, I wasn't able to find the order for mentioned items.

I'd request you to write back with the order ID. You can look up your orders online through Your Account ***********************/your-account).

Thanks for your understanding.
Customer Answer
Date: 01/13/2024

Complaint: 21113287

I am rejecting this response because: I didn't get a refund for both mixers they keep say that it was refund but I never seen that money go back in my account. I have checked with my bank and I don't have anything being with held or anything I need BBB to investigate this because I am not just going to let ****** some dollars go. I don't have a job right now I get unemployment. I wanted to buy my mom something for her birthday and I noticed that I didn't get the protection plan so I canceled the ***** one than bought another and I waited for few days about 2 day ask Amazon if they was going to give me my money back for the ***** purchase but they kept on say it was all ready refunded but never got it back. Than when I was on there explaining they canceled my second order of the mixer never seen the money back for that and it's been alittle over a half mouth ago since I canceled it. Please give me copies of this if I need to get a lawyer involved. Just email them to me and I will review it for what I said and make hard copies of it as well. Thank you for helping and caring.

Sincerely,

*******************************

Business Response
Date: 01/22/2024
Hello,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern about the refund on your canceled orders.

I've researched and see the orders were placed with debit card.

Regarding the Order Number #***-9759163-2522608:
I can confirm that you haven't been charged for this canceled order. However, you need to check with your bank if you're able to find any authorization on your card.
Regarding the Order Number #***-7908701-9752205:
The payment for your order is being processed as a PINless debit transaction. This type of transaction processes immediately upon being authorized by the issuing bank.

If the order is modified before it ships but after it has been authorized, this authorization is refunded within 24 hours. I apologize for any misunderstanding this has caused.

A refund of $139.40 was issued to your card on January 3, 2024.

Though this refund was completed in our system on the date indicated above, your bank may have some additional processing to do. It may take 10 business days after the refund was issued for your issuing bank to post the refund to your account. This time frame can vary from one financial institution to another.

If you need more help tracing this refund, please contact your bank.

You'll also be able to view this refund on your Amazon.com account by visiting the following link:

****************************************************************************************;

If it's been more than 10 business days and you're still not seeing your refund, please contact your bank and dispute the transaction as "refund never processed." At that time, they'll follow the path back to our payment processor to locate the refund.

Thanks for your understanding.
Customer Answer
Date: 01/24/2024

Complaint: 21113287

I am rejecting this response because:

Sincerely,

*******************************
Hello this is **************** have checked with my bank they have not got anything from Amazon or any authorization on my card but Amazon did say the same thing you did but they did say that they didn't refund me one of the mixers I canceled two of the cooklee mixers so. I will send the bank records if needed.
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Orders placed on hold due to not using my account recently. ********************** wants a picture of my bank statement showing my debit card number which I am unable to provide as it does not show my debit card on my bank statement. They have now canceled any orders I had on my account and put it on hold. I have called 4 times to try and resolve only to be told give us the bank statement information or we can't help you. They won't even close my account until I do it. All I want is for them to close my account permanently. They have been rude and repeatedly said they would escalate only for me to get no response.
Business Response
Date: 02/07/2024
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2024-01-07 confirming account reinstatement.
Sincerely,
****
Amazon.com
Customer Answer
Date: 02/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:01/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I'm regarding the my account's deactivation and non willingess of Amazon Seller Support to assist me.My account got deactivated because of the Inform Act verification - tax verification.The main problem why i can not submit the tax docs is that amazon asks me to provide me the ******* tax id. In my business address and tax information - My old tax info that is in amazon - *****. My new tax info that has been updated in Amazon - *******.I have the ******** address and tax information and tried to resolve the issue to update it in the inform act verification so i can submit it for review. On the calls you say, "yes, we understsnd you and etc", but in reality nothin is happening.I've been waiting for 2 months already and still have old address. I JUST NEED YOU TO UPDATE THE ADDRESS TO A NEW ONE AND THAT IT IS.my account's email is - **************************** Place of establishment address + tax address ************************************************************************************************************** Please, update it to the same address while passing the tax verification or allow me to manually do it, but please without your false expectations.
Business Response
Date: 02/22/2024
Hello,
Advise the seller the correct will contact using a new case ID different as this one 14823503421
Initial Complaint
Date:01/10/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a terrarium set up with a bunch of accessories that were to be delivered in 2 days per the Prime agreement we have. They missed the deadline and instead of posting that the items would be delivered the next day, they let me sit up waiting until 10 pm. I complained and was given a $5 credit to my account. The lady on the other end apologized and told me that it was still showing that it was going to be delivered today and to just give it until tomorrow. I was not happy but had no choice. When I went on this morning (we are now over the 2 days) it is telling me that I have to wait another 2 days, and it won't be delivered until January 10th AND they refuse to let me cancel this in transit so I could go to a brick and mortar store to purchase these items. I was basically held hostage because returning items has become a nightmare with this company. I've canceled my Prime membership as of June. They broke a contract with me and $5 is not cutting it. I'm seriously considering canceling it immediately. How can they so blatantly advertise that Prime gets the packages there in 1-2 days and then do this to a customer? I would have gone elsewhere to get these supplies this weekend had I known they were going to pull this c*** I've lost total trust in this company. They need to stop this deceptive advertising or let the customers cancel these items in transit if they do not meet their contractual obligations.
Customer Answer
Date: 01/11/2024
I was able to get a hold of the customer service department after wasting a great deal of time trying to get a hold of someone. Once I figured out the path to actually get to the chat with a human at the other end, I was ok, but that is insane how much frustration a person needs to go through when they are already upset. The win of the whole ordeal is that once I got through, Amazon has awesome customer service representatives. If they could get their shipping together, they would be unstoppable. For this claim after a few contacts, they refunded me the money on 3 of the items and the 4th was a cage with tempered glass that literally exploded in my hands when I was trying to separate the glass. That was neither Amazon or my fault, but they did replace it for me which was incredibly kind after such a frustrating experience. The next day, the order I placed for the water bowl and tank decoration again exceeded when they told me it would come so I'm attempting to cancel the order. I've cancelled my Amazon Prime when it scheduled to renew in June. I really like the convenience of this company, but have learned the hard way that you can't believe what they tell you about shipping deadlines.
Business Response
Date: 01/11/2024
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with prime membership and deliveries.

I know this has been a disappointing experience for you, therefore, I have forwarded all your comments to the attention of our appropriate department in our company to let them know about your experiences and we'll make sure the appropriate people will take necessary action so that we will mitigate such instances with your future orders.

We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.

Thank you for your patience and understanding.

Regards,

*****************************.
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi.I've already contacted you with a problem with my Amazon business. The interface wasn't working and they wouldn't accept my documents.But it was solved thanks to you.There is a new problem. They deactivated my account - according to them there is a problem with INFORM Act but immediately below there is information that my INFORM Act is passed and everything is verified (you can see on the screenshot).
Business Response
Date: 01/25/2024
Hello GomerReine,
Thank you for submitting information requested by Amazon for verification, as required by the ** INFORM Consumers Act.
We have reviewed the information and reactivated your account. If you have any funds in your account, these funds are now available.
Please note that the law requires us to reverify the information you provided if it changes in the future.
For more information, go to the INFORM Consumers Act page: (****************************************************************************). Were here to help.If you have questions about this process, please contact Seller Support via ******************************************************.
Sincerely,
The Selling on Amazon team
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is withholding 600$ of my giftcard balance. My giftcards were bought from BestBuy. I have submitted everything they requested proving the cards were bought properly and they are still refusing to refund my cards. Multiple agents have said i was to be issued a refund and gave a time frame. The timeframe has passed and I am still without my funds. I have copies of the transcripts
Business Response
Date: 01/11/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that our internal team has reviewed this and below is the response from them :

" We have canceled your order and voided the Amazon gift card balance used in the purchase.

We took these actions because you tried to use Amazon.com gift cards that are in violation of our terms and conditions. We cannot reissue the Amazon.com gift cards or reimburse you for these funds. Please note that if you purchased your Amazon gift card from a retailer, or obtained it from a third party, they won't be able to reissue the gift cards or reimburse you for these funds.

If this activity continues, we may take a permanent action on your account.

If you believe we took this action in error, please reply with an attachment of the gift card purchase receipts or other documentation of gift card ownership such as an email or sms from the sender of the gift card, or and image of the physical gift card. When sharing the document, be sure that the name, address, payment type, and relevant transaction information are clearly visible.

You can find more information on the Amazon.com Gift Card Terms and Conditions help page:

www.amazon.com/gc-legal "

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon deactivated my account because of relation to another deactivated account. Due to our investigation the relation occurred because of PHONE NUMBER I used while registering the account. I bought that phone number from the ******************** Zadarma.com provides virtual numbers for different purposes. For some reason, my phone did not receive SMS, so I bought such a number and used it for registration. After that, I never used it again. It is not even active now. I know this number service is quite popular among Amazon sellers.I believe that this number could have been used by another seller on amazon, as such services provide used numbers.But the problem is that I do not recognize another account. Ive never heard about that account. I have had only this account on **********************. Ive been trying to prove this for over 3 months. But all my appeals are rejected.They have all details about my case. I ask you to contact them and request to review my situation properly. I want to reactivate my account.
Business Response
Date: 01/11/2024
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested ta review from another internal department on 1/11/2024.
Thanks,
Amazon.com Seller
Performance
Initial Complaint
Date:01/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to you as the owner of the ViskiTalant seller account, which has been successfully collaborating with your platform for almost six months. During this time, I have not violated any of Amazon's policies and have not been involved in any customer rights infringements. Therefore, it came as a surprise to me to receive a notification about the suspension of my seller account. In your notification regarding the suspension of my account dated June 23, 2023, it was stated that the reason for the suspension was my alleged connection to the OceanCrop account, which was previously blocked for violating Amazon's policies.I would like to clarify that I am not the creator, owner, or user of the account named OceanCrop, and at the time of the suspension of my ViskiTalant account, I had no affiliation with it whatsoever. However, I am aware of the actual owner of the OceanCrop account, which is Namii trade LLC represented by *************************, as we were business partners for a brief period.Nevertheless, I would like to inform Amazon that our collaboration ended in December 2022, long before the OceanCrop account was suspended. Therefore, I would like to provide Amazon with my Plan of Action regarding this misunderstanding in order to expedite the unblocking of my account.
Business Response
Date: 01/11/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/11/2024.

Thanks,

Amazon.com
Seller Performance
Customer Answer
Date: 01/15/2024

Complaint: 21112999

I am rejecting this response because I provided new information to Amazon and hope for justice.

Sincerely,

*************
Business Response
Date: 01/22/2024
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 1/22/2024.
Thanks,
Amazon.com Seller
Performance
Customer Answer
Date: 01/24/2024
Complaint: 21112999

I am rejecting this response because:
I want to bring Amazon attention to additional information regarding payment methods and contact details. I would like to bring to your attention certain details that *** have contributed to the mistaken association between my ViskiTalant account and the OceanCrop account. Initially, I inadvertently used the same payment card for both the OceanCrop account and, later on, my ViskiTalant account. Upon realizing I no longer had the ability to alter the payment information on the OceanCrop account, I made the decision to close my card and open a new bank account. This was done to ensure my continued ability to conduct business on Amazon without any association with the OceanCrop account. Furthermore, in the course of setting up and operating the OceanCrop account, I used my personal phone number for communication. This number was also used for my ViskiTalant account. Recognizing that this could potentially appear suspicious to Amazon's monitoring systems, I have since updated all my contact information to reflect new and distinct details. Additionally, I have linked a new bank card to my ViskiTalant account to further distinguish it from any past associations. These actions are part of my comprehensive effort to maintain the integrity of my business and to comply fully with Amazon's policies and procedures.

Sincerely,

*************
Customer Answer
Date: 01/24/2024
Complaint: 21112999

I am rejecting this response because:
I want to bring Amazon attention to additional information regarding payment methods and contact details. I would like to bring to your attention certain details that *** have contributed to the mistaken association between my ViskiTalant account and the OceanCrop account. Initially, I inadvertently used the same payment card for both the OceanCrop account and, later on, my ViskiTalant account. Upon realizing I no longer had the ability to alter the payment information on the OceanCrop account, I made the decision to close my card and open a new bank account. This was done to ensure my continued ability to conduct business on Amazon without any association with the OceanCrop account. Furthermore, in the course of setting up and operating the OceanCrop account, I used my personal phone number for communication. This number was also used for my ViskiTalant account. Recognizing that this could potentially appear suspicious to Amazon's monitoring systems, I have since updated all my contact information to reflect new and distinct details. Additionally, I have linked a new bank card to my ViskiTalant account to further distinguish it from any past associations. These actions are part of my comprehensive effort to maintain the integrity of my business and to comply fully with Amazon's policies and procedures.

Sincerely,

*************
Business Response
Date: 01/25/2024
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please see email communication for additional details.
Thanks
Amazon Seller Performance Team
Initial Complaint
Date:01/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 10th of November 2023, I was informed that my seller account had been suspended. According to the notice, the reason for the deactivation was that I allegedly had another seller account - Expertials, which had been penalized for breaching Amazon's policies.I would like to clarify that I am not the true owner of the Expertials account. Instead, it belongs to *******************, who used to be my business partner. However, I ceased all business dealings with her on September 18, 2023.Below, you will find my Plan of Action addressing this matter and all requested documents that wasn't accept by Amazon.
Business Response
Date: 01/11/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/11/2024

Thanks,

Amazon.com
Seller Performance
Customer Answer
Date: 01/15/2024

Complaint: 21112994

I am rejecting this response because:
I am writing to seek clarification on the persistent rejections of my Amazon account, despite my efforts to resolve the identified issues. Previously, I believed I had addressed all concerns by severing connections and implementing necessary changes. However, I realized I failed to communicate crucial details to Amazon, specifically the dates and times when these modifications were made.

It's important to note that, for a brief period, my account maintained the same deposit method while I was in the process of establishing a new business account in the US. During this transition, I assure you there were no withdrawals, purchases, or payments made using the disputed card.

I want to confirm that my Amazon account is now linked to my new business account, effectively removing any association with ****** I am committed to maintaining transparency and compliance with Amazon's policies. I respectfully request that this matter be reevaluated in light of these new details.
Previously, I explained the steps taken to sever connections and modify account details. However, I recently realized a crucial oversight: During the initial phase of our partnership, ***** and I shared a work phone for Amazon-related business. Following the termination of our partnership, ***** retained the phone, and I inadvertently neglected to update the contact information on my seller account.

I want to assure you that as I prepared to resume selling, I have meticulously updated all my account information. This includes establishing a new bank account and ensuring all contact details are current. At this point, my account information does not match *****'s or that of any other individual.

I understand the importance of maintaining distinct and accurate account details for **********************'s records. I hope this clarification helps in reevaluating my account status. I am eager to resolve any remaining concerns and continue my business with Amazon in compliance with your policies.

Sincerely,

Softceo Llc
Business Response
Date: 01/22/2024
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 1/22/2024.
Thanks,
Amazon.com Seller
Performance
Customer Answer
Date: 01/24/2024

Complaint: 21112994

I am rejecting this response because:
I am once again confronted with the injustice of amazon. How should my business relationship with another person prevent me from doing business legally? I ask the BBB to intervene more clearly in our conflict with the amazon platform, because I have provided an absolutely complete package of documents that were requested from me. Moreover, I have provided all the documents that I have in principle. Do I really have to engage in document forgery in order for Amazon to get what it wants? This is outrageous.

I have fully described the entire situation without withholding any important details. I realize that my business partner and I had the same bank card information, phone numbers, and web addresses in our accounts due to error and carelessness, but I have explained these coincidences in full. I have provided all documents that confirm the reasons for such coincidences.

Moreover, I have provided a detailed action plan in which I have described all the steps I have taken to eliminate this situation and all the preventive actions that will help to avoid it in the future. I realize that amazon team may see inconsistencies in what I'm saying, so I have to explain something (I've also added this data to the action plan):
1. Previously, I believed I had addressed all concerns by severing connections and implementing necessary changes. However, I realized I failed to communicate crucial details to Amazon, specifically the dates and times when these modifications were made. It's important to note that, for a brief period, my account maintained the same deposit method while I was in the process of establishing a new bank account in the US. During this transition, I assure you there were no withdrawals, purchases, or payments made using the disputed card. I want to confirm that my Amazon account is now linked to my new business bank account, effectively removing any association with ****** I am committed to maintaining transparency and compliance with Amazon's policies. I respectfully request that this matter be reevaluated in light of these new details.
2. Similar Phone: Previously, I explained the steps taken to sever connections and modify account details. However, I recently realized a crucial oversight: During the initial phase of our partnership, ***** and I shared a work phone for Amazon-related business. Following the termination of our partnership, ***** retained the phone, and I inadvertently neglected to update the contact information on my seller account. I want to assure you that as I prepared to resume selling, I have meticulously updated all my account information. This includes establishing a new bank account and ensuring all contact details are current. At this point, my account information does not match *****'s or that of any other individual. I understand the importance of maintaining distinct and accurate account details for **********************'s records. I hope this clarification helps in reevaluating my account status. I am eager to resolve any remaining concerns and continue my business with Amazon in compliance with your policies.
I demand that Amazon review the documents in more detail and make a fair decision for me. At the moment I am in debt because of my partner, my business is on the verge of collapse. At the same time Amazon withholds all the money I have honestly earned and prevents my further legal activities.

Sincerely,
Softceo Llc
Customer Answer
Date: 01/24/2024

Complaint: 21112994

I am rejecting this response because:
I am once again confronted with the injustice of amazon. How should my business relationship with another person prevent me from doing business legally? I ask the BBB to intervene more clearly in our conflict with the amazon platform, because I have provided an absolutely complete package of documents that were requested from me. Moreover, I have provided all the documents that I have in principle. Do I really have to engage in document forgery in order for Amazon to get what it wants? This is outrageous.

I have fully described the entire situation without withholding any important details. I realize that my business partner and I had the same bank card information, phone numbers, and web addresses in our accounts due to error and carelessness, but I have explained these coincidences in full. I have provided all documents that confirm the reasons for such coincidences.

Moreover, I have provided a detailed action plan in which I have described all the steps I have taken to eliminate this situation and all the preventive actions that will help to avoid it in the future. I realize that amazon team may see inconsistencies in what I'm saying, so I have to explain something (I've also added this data to the action plan):
1. Previously, I believed I had addressed all concerns by severing connections and implementing necessary changes. However, I realized I failed to communicate crucial details to Amazon, specifically the dates and times when these modifications were made. It's important to note that, for a brief period, my account maintained the same deposit method while I was in the process of establishing a new bank account in the US. During this transition, I assure you there were no withdrawals, purchases, or payments made using the disputed card. I want to confirm that my Amazon account is now linked to my new business bank account, effectively removing any association with ****** I am committed to maintaining transparency and compliance with Amazon's policies. I respectfully request that this matter be reevaluated in light of these new details.
2. Similar Phone: Previously, I explained the steps taken to sever connections and modify account details. However, I recently realized a crucial oversight: During the initial phase of our partnership, ***** and I shared a work phone for Amazon-related business. Following the termination of our partnership, ***** retained the phone, and I inadvertently neglected to update the contact information on my seller account. I want to assure you that as I prepared to resume selling, I have meticulously updated all my account information. This includes establishing a new bank account and ensuring all contact details are current. At this point, my account information does not match *****'s or that of any other individual. I understand the importance of maintaining distinct and accurate account details for **********************'s records. I hope this clarification helps in reevaluating my account status. I am eager to resolve any remaining concerns and continue my business with Amazon in compliance with your policies.
I demand that Amazon review the documents in more detail and make a fair decision for me. At the moment I am in debt because of my partner, my business is on the verge of collapse. At the same time Amazon withholds all the money I have honestly earned and prevents my further legal activities.

Sincerely,
Softceo Llc
Business Response
Date: 01/25/2024
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please see email communication for additional details.
Thanks
Amazon Seller Performance Team
Initial Complaint
Date:01/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I opened an amazon business account I added the company's staff as sub-users to the account I opened and started shopping.However, there is a problem that my account was closed today and when I contacted Amazon, they stated that they only helped by e-mail.The big Amazon company helps its private customers, that is, its business customers, via e-mail.There is no one I can talk to on the phone.I paid exactly 1200 dollars for amazon business prime And there is no official I can talk to.They closed my account unfairly, I am complaining about this.If you want my account to be reactivated, please contact ab-account ****************************************************************** though I don't know why it was closed to this e-mail address, when I told about my business and requested the account to be reopened, all it said was that your account will not be opened.So the situation is like this, I pay you 1200 dollars and look at the service I received, you close my account in a ridiculous way and do not give me my money.My mother experienced the same situation, she has a business and she experienced the same situation and did not open her amazon account.I will write 1 more complaint here every day until I open my Amazon account. Thank you.
Business Response
Date: 04/08/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on ********.

Sincerely,

***
Amazon.com

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