Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,836 total complaints in the last 3 years.
21,959 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i went to my local ******* and bought a $200 amazon gift card , i added it to my account and then signed up for Amazon prime , immediately after signing up for Amazon prime, my account got locked , told me to upload my card statement , and all the information on there was valid , but i got another email that my account was locked and to upload id , i uploaded id , then i got an email that my information didnt add up and my account was closed what ?! that absolutely makes no sense . if amazon had actually humans reviewing information they could see that all of my info adds up . everytime i contact customer service now they say theyll put in a request and ill 100% get my account reinstated but after waiting 24 hours each time i get the same email that my account is closed and to stop sending them emails about it . ive lost $200 , im a poor person and i make minimum wage . i cant afford this .
Business Response
Date: 02/21/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2024-02-21
Sincerely,
****
Amazon.com
Customer Answer
Date: 02/21/2024

Complaint: 21118466

I am rejecting this response because: this is the message i received . i was not asked for any extra info , youre still showing my account as closed . can you just give me my $200 back this is SO insane bro my money is missing and i cant afford to lose it , i know you see in my account that i added a $200 gift card . can you give me my $200 back or just open my **** account back up ? sorry for the file language but im just so blowed that i lost my money like this , this isnt $10 or $25 its $200 ! thats a lot

Sincerely,

***********************
Business Response
Date: 02/24/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2/25/2024 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 02/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/10/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has started using their own Amazon Drivers for delivery in ********* where I live. The drivers they hire are unable to complete deliveries. Today I had two packages that were to be delivered by 9 pm. One contained medications I needed. The driver was 2 stops away from my house then the *** on the Amazon site showed he turned around and went across town and stopped without delivering my packages! I am furious. I called Amazon and found out that this driver had 'personal emergency' and walked away from his truck and packages. This is unacceptable. I was able to get one package delivered by another worker but only because it had medications in it. I am not happy at all with the Amazon delivery service and want the *********** to handle all my Amazon purchases. I trust the *********** to have professional people delivering but do not trust Amazon Delivery.
Business Response
Date: 01/17/2024
Hello *****,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. I'm sorry to hear about the trouble you had with your recent order.

Unfortunately we do not have an option to issue a replacement for the order, instead we can issue a full refund for the order.

Please confirm if we should issue refund for the order to the original payment method.

Also from your comments I understand that you do not want amazon logistics to ship your packages.

We would like to investigate further in this matter, we request you to share other order numbers where you've experienced similar inconvenience.

Once you share the requested information our concerned department will investigate and assist you further.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 01/19/2024

Complaint: 21118306

I am rejecting this response because: I emailed this agent earlier in the week with the details see below. He did not read or respond to this email!!! I want to be assured that Amazon Delivery will NOT deliver to me ever again. They employ criminals.
I do not want a refund. I only want **** to ship my Amazon purchases. I do not want Amazon delivery. Last week a driver delivered another package. He put on a ski mask like bank robbers wear and hid his face before he got out of the van. He also looked in my car and around my carport for something to steal perhaps.

I do not trust Amazon delivery and do not want them at my home. My recent orders since that have arrived via **** and that is how I want delivery from now on.

Sincerely,

*************************
Business Response
Date: 01/31/2024
Hello *****,

I am ********* from Amazon.com, writing to you on behalf of ***********, who is out of office today.

Thank you for writing back to us. I've provided the BBB with a copy of this message.

Our internal teams have taken necessary actions regards to the delivery of your orders and your packages will be delivered by ******** now on.

Thank you for your patience and understanding.

Regards,

*****************************.
Customer Answer
Date: 01/31/2024

Complaint: 21118306

I am rejecting this response because: they sent their response to my son ****** instead of me. He was never part of the complaint and I never gave his name or email to them! He got an email intended for me today. Why?????

Sincerely,

*************************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item purchased in Nov 2023. The product description was wrong and the product did not match the model of the Macbook in which the Battery was to be replaced. Immediately ordered a return for the product, it was shipped out within 3 days, and the product was returned to the warehouse by Dec 1. A refund was to be issued by Dec 20th. However it was not done, the seller was unscrupulous and changed status on his end too, and Amazon kept delaying the refund. Finally, on 12.30.23, the CS agent was processing the refund but there was no update still. Escalated to Management, and they said to upload ID due to abnormal activity - which I refuse to do and provide more PII information. As of now, stuck with the $46.61 refund back to the *** gift card and the CS agent also promised another $10 prime gift refund to compensate for the delays. I have all captures of the return state and chat conversations with the Agent as attached. Thanks.
Customer Answer
Date: 01/10/2024
Hi *****
After escalating multiple times to their Escalation team, and 3 responses from them along the same lines demanding the ** proof (PII violation) before a refund would be initiated, I finally received an email from a decent executive response about processing the refund, which was posted to my account the next day, after a month of follow-up and struggle with their so-called "abnormal" activity game play for refunds, whereas they are happy to accept more new orders to be placed w/o issues. This is a very unscrupulous method being adopted by Amazon and I believe someone out there is attempting to start a legal action for this same behaviour. Despite asking them for the proof of "abnormal" activity (like ip, login, PC type etc - all the information that would be in their logs) that I could dispute or provide relevant proof, they choose to ignore that request and want consumers to present their ** insecurely (through a 3rd party). Even after that, instead of providing the result of their investigation directly, they want the consumer to call back again to find out the results. This is unacceptable business practice and needs more regulatory oversight, especially, when they have vendors behaving badly too, which they fail to control or weed out.
Thanks.
Business Response
Date: 01/11/2024
Hello Neeraj,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I've checked your order and see that we've issued a refund of $46.61 to your gift card balance account on January 9, 2024.

You can view your balance and activity here:

*************************************************

In addition, it looks like we have previously requested an ID from you. Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement. For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Initial Complaint
Date:01/10/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account that was under ****************************** was compromised, including my email, leading to unauthorized changes in my credentials and a two-step verification lockout. Despite securing my email, I've encountered challenges in cooperation from Amazon for an investigation. The hacker altered the account email to **************************** but retained my billing address. .. The hacker has all my personal info and continues to use my account with the gift cards that are on my account. The account was created with my email *********************** The Hacker hacked my email so they had the ability to authenticate the 2 step verification to change the email on the account to ****************************. but kept the billing address on file that is mine. I have provided the following orders to show the activity and to prove the email was ****************************** and that the orders were shipped to my address in Bethpage or my daughters address in *******. The order numbers are 113-5185477-0413068 (shipped to Bethpage) and 113-4081046-8385056 (Shipped to *******) and 113-6838972-3401859 (shipped to Bethpage) and 113-1271241-8287412 (shipped to Bethpage). I am asking that they review the orders and account as they will clearly see that the email was changed on the account without my consent. I am asking AMAZON TO REMOVE THE 2 STEP AUTHENTIFICATION AND REVERT MY ACCOUNT BACK TO ITS ORIGINAL STATE to my email **********************. . They may contact me via MY EMAIL WHICH IS ********************** or by phone ************. I will be happy to upload a copy of my driver's license IF ********************** CAN PROVIDE A SECURE LINK TO DO SO, SO I MAY REGAIN ACCESS TO MY ACCOUNT AND STOP THE HACKER FROM HAVING ACCESS TO THE ACCOUNT AND MY PERSONAL INFO.
Customer Answer
Date: 01/27/2024
Hi I will be travelling until 2/5/24. If additional info is needed please allow me to respond after 2/5/24. thank you
Business Response
Date: 02/11/2024
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 2024-02-11 .

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,
Amazon.com
Customer Answer
Date: 02/21/2024
I spoke with a account specialist named ******, she worked with us to recover the hacked account. At this time we have been given access back to our account under ********************** and she assisted with setting a 2 step authentication using my cell phone number. Thank you for your assistance and at this time we agree to **** the case closed and resolved. Thank you again. If anything should arise again, I will ask that this be reopened. Thank you.
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me and that they are requesting outrageous private information from me just to get a refund
Business Response
Date: 01/11/2024
Hello Sherif,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand that you've returned the item and not yet received your refund.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund. For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/11/2024

Complaint: 21118201

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made regular purchases from Amazon, on Dec 24th my account was locked due to suspicious activity multiple weeks earlier. No explanation as to why they waited 3 weeks to lock account, no reason as to what was suspicious. Then my item I purchased (digital gift card) stated received, but it was never delivered, waited multiple days to credit account. After hours of talking ********** I got no where. Now I am not sure if my information is compromised by Amazon since my home address & credit card information was removed in my account. So unsuccessful getting any anwers.
Business Response
Date: 01/11/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Firstly, please accept my sincere apologies for any inconvenience caused by this situation.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

If you have concerns regarding your account security, the best action you can take is to choose a strong password for your account or enable Two-Step Verification, a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password.

To sign up for Two-Step Verification, follow the steps from this Help page: ************************************************************************************.

For more information on choosing a strong password, please review the following Help page:

***************************************************************************

Also, I've checked this Order ID: ******************* and see that we've issued a refund of $300.00 on December 24, 2023.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.

Customer Answer
Date: 01/12/2024

Complaint: 21118104

I am rejecting this response because: Amazon clearly didn't read the complaint, and copy pasted something generic about password change. If the complaint was walking North, the response is walking South. I cannot accept something copied from their website and pasted in the response that has nothing to do with my issue.

Sincerely,

***********************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased the ****** SUN4 48W UV LED Nail Lamp, UV Light for Nails, with 4 Timer Settings, Nail Dryer for Gel Polish with All Gel Types for Home ***********" from Amazon. Upon receiving the package, the outer box appeared undamaged. However, upon opening it, I noticed that the box containing the lamp was slightly damaged. Initially, this wasnt a major concern.However, upon attempting to use the lamp and plugging it in for a functionality test, the lights began flashing irregularly, indicating instability. I've tried twice to contact Amazon customer support regarding this issue. Unfortunately, they have insisted on an ID verification process, which I find unreasonable as I simply wish to return the item and have the balance credited back to my Amazon e-gift card, without disclosing personal information.
Business Response
Date: 01/11/2024
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the problem you've had with your item.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/12/2024

Complaint: 21118090

I am rejecting this response because:
I hope this message finds you well. I am writing to address a recent request for my private identification in connection with a refund process. While I understand the importance of security measures, I am uncomfortable providing such sensitive information.

I appreciate Amazon's commitment to ensuring a secure environment for its customers, and I am confident that alternative solutions can be explored to verify my refund request. I believe it is unnecessary to share private identification details, and I kindly request your assistance in processing my refund without requiring such information.

I understand the importance of protecting both parties in online transactions, and I am open to any reasonable alternative methods that can assure the validity of my refund request. Your understanding and cooperation in this matter would be greatly appreciated.

Thank you for your attention to this issue, and I look forward to a resolution that respects privacy while ensuring the integrity of the transaction process.

Sincerely,

******************
Initial Complaint
Date:01/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed on order from this company to be delivered to a hotel the front desk said all packages go to the front desk I had 4 packages coming 2 of the for were delivered to the front desk but 2 packages were left outside the front door of the hotel room who in there right mind leaves packages outside a door of a hotel I called yesterday agents and supervisors wouldn't help one supervisor ****** stated I had to call today to file as not delivered and I'd have no issues I called today spoke to ********************* wouldn't listen to a word said then magically call is disconnected called back was transferred back to a supervisor named ****** was now informed they want a signed paper with questions answered for a possible refund and may require more information and documentation because there driver didn't use common sense and leave at the office but decided to leave outside a door at a motel who in there right mind does that then they ask do your neighbors have it I don't know my neighbors motels never have the same guest and most aren't honest to start with. Why does one driver deliver to office but one doesn't and then it's the customers fault instead of the one not using there brain
Business Response
Date: 01/11/2024
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Firstly, please accept my sincere apologies for any inconvenience caused by this situation.

I understand you've not received your order.

Upon reviewing the complaint details, I was unable to determine the exact order number and items that were not delivered. Could you please reply to this email and let us know the order number and the item names so that we can look into it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.

Customer Answer
Date: 01/14/2024

Complaint: 21118003

I am rejecting this response because: It is now not about the missing packages but how you attempted to strong arm me in dropping the complaint by threatening to close my account if I didn't verify a card fun thing is I paid for this package with a gift card and that card numer is not linked to my account at all I hate bullies and this company has shown they will do whatever it takes to harass customers who complain

Sincerely,

*************************
Business Response
Date: 01/21/2024
Hello ******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Firstly, please accept my sincere apologies for any inconvenience caused by this situation.

I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.

Also, I've checked your Order ID: ******************* and see that we've issued a refund of $90.74 to your original payment method. I request you to wait 3-5 business days for the amount to reflect.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/21/2024

Complaint: 21118003

I am rejecting this response because: of the strong arm tactic used to try to force me to drop the case

Sincerely,

*************************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon, please refund my money for the patio set you canceled then charged me for and sent anyways. Please have the patio set picked up from my house free of shipping/ freight charges as it has been taking up a lot of space in my garage for a month now. Nov 27, 2023 I place order #***-6356479-845**** for an Ovios 9 piece patio set. Amazon then cancels my order for suspicious activity, removed everything from this order from my purchase history and empties my cart, deletes my payment method and locks my account until I change the password. I change the password, re-enter my payment method, search for the patio set again and purchase it (order #***-5327828-173****). Nov 28 there are two separate orders for the patio set. Amazon has processed the order that they claimed to have canceled (***-6356479-845****). I call Amazon, and they say they are unable to view order **** because it has been suppressed due to suspicious activity.*** 6th seller has a note that says to not use the label on Amazon's app and that I will have to pay for return shipping.*** 12th I contact support via chat and explain the situation. Theyre unable to view order ****, so they open an A2Z refund req on the other order (#****), and add request that the return be picked up at my home.*** 20th I contact support. They say the refund was approved by A2Z and to be rest assured it's taken care of. *** 21st-Jan 6th I get emails from A2Z saying to return the patio and that Amazon and the seller are not at fault so I will have to pay return shipping. I explain the situation over and over, that Amazon IS AT FAULT because they sent me a patio set that they said THEY CANCELLED. They respond at least 5 times with the same content, Amazon is not at fault, please return. Jan 6th I call an Amazon account specialist. She says she is adding details to A2Z as well exposing how Amazon is at fault. Jan 7th-8th I'm still from the A to Z team totally disregarding my provided details.
Business Response
Date: 01/16/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand your order was suppressed and we *********** was cancelled and later you received it.

In this case, I've submitted an A-to-z Guarantee request on your behalf. Processing should complete within one week of the date the request was submitted.

You can see the most current status of your request at the following link:

*************************************************************************************

Information about A-to-z Guarantee requests, including processing times, can be found here: ***************************************************

Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.

Customer Answer
Date: 01/19/2024

Complaint: 21117901

I am rejecting this response because:
I have been dealing with the A to Z team for weeks and they send the same email to me, asking me to return the item. The issue is, I would have to pay the return shipping (roughly $2,100.00), which I will not do because Amazon is at fault for charging me / sending me the patio set they said they cancelled and removed from my cart (which is why the order is suppresed in your system). The A to Z team either does not conduct a review of my correspondence, or they just don't care. Please arrange for the extra patio set to be picked up from my residence (it is still boxed) and issue a full refund. I have been trying to have this handled / removed from my garage for one month now. I am tired of providing free storage for Amazon.
P.S. this rejection comes now because I only have 7 days to respond, and your A to Z team has **** days to respond to me. There needs to be an intervention by someone above the A to Z team, as I have said repeatedly, they issue the same response repeatedly (attached).

Sincerely,

***************************
Business Response
Date: 01/25/2024
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on Jan 25th ****. This email confirms that the refund has been issued for USD ******** to the original payment method.

Sincerely,
Amazon.com

Customer Answer
Date: 01/27/2024

Complaint: 21117901

I am rejecting this response because:
I see that one of the patio set orders have been issued a refund. Thank you very much. I need to know if Amazon is arranging for the patio set to be picked up from my home. Amazon says they're awaiting return of the patio set since they used the refund. I don't want these claims to close and then my refund gets taken back out for not returning the patio set. The original issue was the fact that I was being told I was responsible for the return shipping costs, which I should not have to pay since I was not at fault for receiving two patio sets. Please advise as soon as possible so I can accept the BBB action and close the complaint with a positive outcome. See attached for clarity on shipping issue

Sincerely,

***************************
Business Response
Date: 02/02/2024
Hello,

We have reviewed the issue filed for the Order 114-6356479-8452201 & 113-5327828-1733023. We noticed that the buyer wished to return 113-5327828-1733023 and receive a refund for the same. Hence, a full refund has been issued to the buyer for the concerned order and it is not required for the buyer to return the item.
Please consider the transaction closed.
Sincerely,
Customer Answer
Date: 02/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction(s): 1/07/2024 1/08/2024 Amount of money paid: over $100 Amazon committed to shipping these items to me upon payment, which was already completed using my debit cards. The nature of this dispute is that I am trying to regain access to my Amazon account which has been temporarily disabled. It was locked and is yet to be released to me, but I have made multiple purchases on my account that are urgent in nature, and I have submitted documentation to Amazon proving that the card used for the purchases is in my name. I receieve an automated email from Amazon every time I try to re-establish my account saying that Ive sent an email to an Amazon address that doesnt accept emails. Amazon will not ship or deliver any packages I have already paid for until the account is unlocked. Account order numbers: ***-8467508-2571426 Order #***-1213555-3985023 Order #***-7606866-8253027 The above order numbers are only three of them, but there are more. Thank you.
Business Response
Date: 02/06/2024
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2024-02-06.

Sincerely,
********
Amazon.com
=================

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