Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,791 total complaints in the last 3 years.
20,859 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the legal representative of REMOVED, a seller account that was deactivated by Amazon on August 16, 2024. After the account was closed, REMOVEDwithheld funds from our balance.These funds come from legitimate customer orders fulfilled by us in good faith. We sourced the inventory from a third-party supplier called REMOVED, who presented themselves as an authorized distributor. We paid them and received invoices and supply chain documents, which were submitted to Amazon.Amazon rejected those documents, stating they could not verify the supplier. We independently contacted the supplier mentioned in Ecomsole's documents (Bulk Buy America), and they confirmed that they never made any sale related to our order. This raised concerns that the documents from REMOVEDmay have been modified or not genuine.We contacted REMOVEDseveral times to clarify and provide authentic documentation, but they failed to cooperate. As a result, we terminated our relationship with them and compiled all communications, contracts, and payment REMOVEDthis day, Amazon has not provided any evidence that the products were inauthentic. The account deactivation was based solely on the suppliers unverifiable documentation, not confirmed counterfeit sales.We submitted over 10 formal appeals, multiple phone calls, emails, and a formal legal dispute package. Amazon continues to respond with automated messages, ignoring the evidence.We respectfully request a proper review of the dispute and the release of the withheld funds, or a documented resolution from a qualified Amazon representative.
Business Response
Date: 04/14/2025
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 04/14/2025.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/15/2025

Complaint: 23146237

I am rejecting this response because:
Thank you for forwarding Amazons response. Unfortunately, the email I received from Amazon on April 14, 2025, is a generic and automated message referring to listing reactivation.
I must clarify that my BBB complaint is not about account or listing reactivation, but about the unjustified withholding of $6,430.81 USD from my seller account after terminating a supplier (Ecomsole) for providing unverifiable documentation.

We submitted a formal legal dispute package, including proof of payment, termination letter, contracts, and communication logs. Amazon continues to ignore all documentation and responds only with standard messages.

I remain open to providing any specific additional information Amazon may request but I respectfully ask that this case remain open until Amazon provides a human-reviewed response that directly addresses the financial dispute raised in the complaint.

Attached are:

The original legal dispute letter with supporting documentation.
The automated email from Amazon received on April 14, which proves they are not responding to the issue presented.
Sincerely,

REMOVEDCardenas REMOVED
Business Response
Date: 04/17/2025
Hello

We received the latest correspondence about the complaint number REMOVED. Following a thorough review, we concluded that the actions taken in REMOVEDCardenas REMOVEDaccount were correct and taken in accordance with the Amazon Services Business Solutions Agreement which serves as the agreement between Amazon and this seller, and Amazon's Funds Disbursement Eligibility Policy.

For more information about the policies that led us to this conclusion, go to the following links:
-- "Funds Disbursement Eligibility Policy".
REMOVED;
-- "Amazon Services Business Solutions Agreement".
REMOVED;

Sincerely,
Amazon.com
Customer Answer
Date: 04/19/2025

Complaint: 23146237

Dear BBB,

I am writing to formally reject Amazons most recent response to this dispute, as it fails to acknowledge the extensive and documented efforts I made in good faith to comply with their requirements and to resolve the matter amicably.

Amazon's decision to withhold $6,430.81 from my account under the pretext of 'inauthentic' products is both disproportionate and inconsistent with their own Funds Disbursement Eligibility Policy and the Amazon Services Business Solutions Agreement (BSA), which specifically outline:
- The right of sellers to provide documentation to address authenticity concerns (Section 3, BSA)
- The opportunity for a fair review of appeals and evidence (Section 10, BSA)
- Resolution processes including arbitration (Section 18, BSA)

My Amazon store was managed under contract by a third-party agency, REMOVED, who handled sourcing, listing, fulfillment, and product distribution. We signed a formal agreement (Document 02). Between June 27 and July 25, 2024, we sold 75 units of ASIN B0CW85FZPY. There were only 4 returns, 1 of which was confirmed to be due to customer error. We received only one negative review and no A-to-Z Guarantee claims.

When Amazon deactivated the account, REMOVEDsubmitted a document (Document 06) claiming to be an invoice from the supplier, Bulk Buy America. Amazon rejected this document as unverifiable. Upon my own independent investigation, I contacted Bulk Buy America directly and they confirmed in writing (Document 07) that they never sold this product to Ecomsole.

In a prior appeal, a different invoice and payment confirmation were mistakenly submitted to Amazon, corresponding to a separate ASIN (B084GZNKZQ) from the same brand (AG1), sold at a later date. At the time, I was unaware of the mix-up due to the similarity of products and overlapping fulfillment by the third-party agency. This confusion has now been clarified. I am now submitting for the first time the correct invoice and verified payment records that directly correspond to ASIN B0CW85FZPY, which was sold between June 27 and July 25, 2024. These documents were not reviewed or assessed by Amazon previously. I respectfully request a manual and good-faith reassessment of the case using this newly clarified and accurate documentation.

As soon as I discovered the original issue, I terminated my relationship with Ecomsole (Document 10) and submitted newly issued invoices (Document 03) and payment receipts (Document 04) that correlate to the correct ASIN in question. All actions taken were in good faith, fully documented, and disclosed to Amazon. Nonetheless, Amazons responses remained automated and did not address or review the corrected evidence.

Therefore, I respectfully request that the BBB support my request for the immediate release of the withheld funds. I remain open to resolving this dispute amicably but reserve my right to proceed with arbitration under Section 18 of the Amazon BSA.

Sincerely,

REMOVED
Chief Executive Member
REMOVED
REMOVED| REMOVED

Enclosures:
- 01. IMCO_SHOP_Pre_Arbitration_Legal_Letter.pdf
- 02. Supplier agreement with REMOVEDpdf
- 03. Invoice for ASIN B0CW85FZPY (JuneJuly 2024).pdf
- 04. Payment receipts for those invoices.pdf
- 05. Communication records Phase 1.pdf
- 06. Invoice submitted by REMOVEDto Amazon (Bulk Buy America).pdf
- 07. Written confirmation from Bulk Buy America.pdf
- 08. Communication records Phase 2 (follow-ups).pdf
- 09. Fiverr conversation with Ecomsole.pdf
- 10. Termination letter with Ecomsole.pdf
Initial Complaint
Date:03/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing regarding the unexpected and unexplained suspension of my recently created AWS account associated with the email address REMOVEDI created this account for both academic research and legitimate business purposes.Timeline of events:- I recently created an AWS account to host a computer application I am developing as part of both academic research and business development- After careful research, I determined I needed a dedicated instance and paid over $400 upfront to reserve an instance for 6 months- Shortly after payment, I received a request for additional verification, which I promptly provided as requested (including mail verification and recent bank statements)- I have been responsive and cooperative with all REMOVEDat every stage- Despite my prompt compliance with all verification requests, I received an email stating AWS will not reinstate my account with absolutely no explanation provided- The email also indicated AWS would not engage in any further correspondence regarding this matter, cutting off all avenues for resolutionThis situation raises several serious concerns:1. I have paid $400+ for services that AWS is now refusing to provide2. No explanation whatsoever has been given for the account suspension3. REMOVEDis retaining my prepaid funds while denying service4. The refusal to engage in further communication prevents any resolution5. This disruption is impacting both my academic research timeline and business development6. Despite my good-faith efforts and prompt responses at every stage, AWS appears content to take my money while providing no service or explanation. I've discovered numerous similar cases where new REMOVEDcustomers have experienced sudden, unexplained account suspensions despite complying with all verification requests. These patterns suggest potential issues with REMOVED's automated fraud detection systems generating false positives,
Business Response
Date: 03/29/2025
Hello REMOVED,

I am REMOVEDfrom Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I want to extend our deepest apologies for the inconvenience and frustration you've experienced with your AWS account.

We sincerely apologize for the temporary suspension of services after your payment. We understand how disruptive this was and assure you that your account has now been reinstated with full access to the services you paid for. We acknowledge our failure in not providing a clear explanation. We're improving our communication processes to prevent such occurrences in the future.

I'm pleased to inform you that we've worked closely with our REMOVEDteam to resolve this issue. Your account has been fully reinstated, and you should now have complete access to all services. The REMOVEDteam should have sent you a separate communication confirming this. With your account now reinstated, you have full access to the services you paid for. If you experienced any loss due to the downtime, please let us know so we can address it appropriately.

If you have any further questions or concerns, please don't hesitate to reach out to me directly. We're committed to ensuring your experience with AWS moving forward is smooth and satisfactory.

We appreciate your patience and understanding throughout this process.

Regards,

REMOVED
Amazon.com
REMOVED
Initial Complaint
Date:03/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For 3 consecutive years (2022, 2023, 2024) Amazon Ring has been charging both my husband and me for our ring doorbell. We live in the same house, have only one ring doorbell but have unknowingly been getting duplicate invoices for the same service! It has only recently come to our attention that we have been overcharged for the last 3 years. When I contacted Ring, they said they are on an automated system and have 2 email addresses for our address and admitted we overpaid but said they could not give a refund for the overpayment.I have attached the 3 invoices with my email address and the 3 invoices from my husband's email for the 2022, 2023 and 2024 time period. I would like the $130 that I overpaid refunded to me. Thank you for your help.REMOVED
Business Response
Date: 04/01/2025
Hello REMOVED,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint and apologies for the inconvenience you have experienced with charges for Ring subscription.

I checked with our team and As a goodwill gesture was able to refund for 2022 $30.00, 2023 $39.99 and 2024 for $45.82 for a grand total of $115.81.

I hope this helps.

Thank you for your cooperation.

Regards,
REMOVED.
Customer Answer
Date: 04/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:03/20/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 03/19/2025, I tried to place an order with AMAZON, REMOVED. Moreover, I ended up cancelling the order because the INFORMATION clearly stated: Orders over $35.00, get FREE SHIPPING. The next day, I called Amazon @REMOVEDand spoke with Supervisor: Miss REMOVEDIt was then she told me that I didn't receive FREE shipping because my order probably didn't Qualify. So, I gave her my order over the phone. Ms. REMOVEDplayed around for approx. 5/mins., then informed me that my order of CranRx (3 bottles @$16.16/ea.) didn't qualify for free shipping!!! Consequently, I ordered 1 REMOVEDfast charger (for cell phones) @$6.99/ea., which also didn't qualify. Miss REMOVEDnever told me which items did qualify under AMAZON shipping policy. WHY REMOVED??? Conversely, this all came to a total of: $55.50 + REMOVEDof $6.99 or $62.49, before taxes. Most importantly, with TAXES of $5.71, my grand total was: $68.49. I REPEAT, $68.49!!! To the Denver BBB, I submit to you, this is a CLASSIC GAME OF: :BAIT-n-SWITCH" by REMOVED. TO ADD INSULT TO INJURY, REMOVEDTHEN SPLIT-UP MY ORDER AND DECIDED TO SHIP THE REMOVEDfast charger (for cell phones) Separately. I'm now billed for $15.55. This CHARGER was already paid for in the Original ORDER. This is just another added $15.55 in REMOVEDBEZOS' POCKETS!!! THIS IS DOUBLE-BILLING, PERIOD!!! Again, all of this was paid for in the original $68.49. There's no need for AMAZON to send me another SEPERATE BILL FOR $15.55!!! NOT ONLY AM I PAYING FOR THE SHIPPING & HANDLING TWICE (2X) BUT PAYING FOR THE REMOVEDPHONE CHARGER TWICE!!! IN REALITY, I'M BEING CHARGED OVER $30.00+ FOR A REMOVEDPHONE CHARGER THAT SHOULD HAVE COST $6.99, WHICH WAS ALREADY PAID FOR IN MY ORIGINAL TOTAL OF: $68.49. IN CONCLUSION, I WANT MY MONEY BACK REMOVED!!! THANK YOU MUCH & H.A.N.D. (have a nice day). /s/: REMOVED, 03/20/2025.
Business Response
Date: 04/01/2025
Hello REMOVED,

I'* REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I've researched and see that your order for REMOVEDCharger Fast Charging Cord 6FT REMOVEDUSB was canceled successfully and you haven't been charged for it. Please confirm the name of the item and order number for other item so that I can look into this further.

We look forward to hearing from you soon!

Customer Answer
Date: 04/03/2025

Complaint: 23094661

I am rejecting this response because: AMAZON shouldn't be allowed to post: FREE SHIPPING ON ORDERS OVER $35.00, and PICK & CHOOSE which customers this apply to. Moreover this is DISCRIMINATION, PURE & SIMPLE. Moreover, now that AMAZON got their HAND caught in the COOKIE JAR, they BAIL out & REFUND my money!!! Folks, The Rz I placed this Order was to secure these products. Tangentially, I'm back to where I started. Ardently, I may not be able to get JUSTICE from AMAZON, But maybe AARP, REMOVEDMASTER GENERAL, STATE ATTORNEY GENERAL, MY 2 U.S. SENATORS, REMOVEDCONSUMER ADVOCATE & SOCIAL MEDIA NEED TO KNOW WHAT A RACIST ORGANIZATION AMAZON IS!!! Otherwise, AMAZON WILL CONTINUE CHEATING IT'S CLIENTS!!! Finally, AMAZON need to be held accountable. Notwithstanding AMAZON DOUBLE BILLED ME, i.e., not only didn't receive FREE SHIPPING for my $68.00+ ORDER I paid for Taxes on that Order. What AMAZON did was to SEPERATE my Cell Phone Charger from the rest of my order & Charge me all over again!!! I was charged for another CELL Phone Charger, plus another SEPERATE shipping Charge & I PAID TAXES ON THAT SAME ORDER AGAIN. IN CONCLUSION, AMAZON sent me another SEPARATE BILL FOR NEARLY $16.00!!! Consequently, WHEN I COMPLAINED, AMAZON CANCELED MY ORDER. WHERE IS THE FAIRNESS JUSTICE & NON- DISCRIMINATORY PRACTICE HERE??? THANK YOU MUCH & H.A.N.D. (have a nice day). /s/: REMOVED, 04/03/2025.

Sincerely,

REMOVED
Customer Answer
Date: 04/04/2025
YESTERDAY, 04/03/2025, I REJECTED AMAZON'S OFFER ON DENYING ME SERVICE. TO THE BBB, IF YOU VIEW THE TWO ITEMS ORDERED, 1 CELL PHONE CHARGER & 3 NATURE'S WAY CRANRx, FOR A TOTAL OF: $68.20. THIS INCLUDE THE PRICE LISTED FOR EACH, PLUS SHIPPING COST AND TAX. MY ORIGINAL TOTAL WAS APPROX. $52.00+ BEFORE SHIPPING AND TAX WERE ADDED ON. THE AD SAY ANYTHING OVER $35.00, GET FREE SHIPPING. CONVERSELY, ONCE I CALLED AMAZON OUT ON THEIR: REMOVEDPOLICY, THEY WANTED TO WITHDRAW THEIR OFFER. TO ADD INSULT TO INJURY, IT WAS AN AMAZON AGENT THAT PLACED MY 2nd ORDER. I REF'D TO PLACE THE 1st ORDER UNTIL I FOUND OUT WHY AMAZON REF'D TO PAY FOR SHIPPING, SINCE MY ORIGINAL ORDER WAS OVER $52.00+. MOREOVER, I CALLED AMAZON @ REMOVED, ON MARCH 20, 2025 @ 1:24pm. MY CALL WITH REMOVEDLADY), LASTED 25/minutes & 7/seconds. FURTHERMORE, IT WAS THIS LADY WHO PLACED MY ORDER. REMOVEDINSISTED THAT SHE COULDN'T TELL ME IF MY ORDER QUALIFIED FOR FREE SHIPPING UNLESS I GAVE HER THE NAME OF MY PRODUCT & SHE PLACED THE ORDER!!! I DID AND AFTER PLAYING AROUND FOR 5/minutes, REMOVEDCAME BACK AND TOLD ME NEITHER ITEM QUALIFED FOR FREE SHIPPING. SADLY, MS REMOVEDNEVER TOLD ME WHICH ITEMS QUALIFIED FOR FREE SHIPPING. TANGENTIALLY, NOTHING WAS MENTIONED AS A QUALIFIER FOR FREE SHIPPING IN AMAZONS ADD. IT JUST SAID FREE SHIPPING FOR ORDERS OVER $35.00. FINALLY, IF YOU LOOK AT THE ORDERS, I SENT YOU (EXHIBITS #REMOVED& EXHIBIT#REMOVED), YOU WILL SEE THAT AMAZON DECIDED TO SEPERATE MY ORDER AND CHARGE ME ALL OVER AGAIN FOR SHIPPING THE REMOVEDPHONE CHARGER SEPERATE. I WAS CHARGED THE COST OF A NEW PHONE CHARGER, NEW SHIPPING CHARGES AND NEW TAXES, FOR A TOTAL OF AN ADDITIONAL $15.55. TO THE BBB, I HAD ALREADY PAID FOR ALL OF THIS IN MY ORIGINAL $68.20!!! IN CONCLUSION, I DO BELIEVE THAT AMAZON HAS RIPPED-OFF THOUSANDS OF PATRONS AND MANY ARE AFRAID TO COMPLAIGN. NOTWITHSTANDING, I DO THINK AARP, THE U.S. POSTMASTER GENERAL, COLO REMOVEDGENERAL, MY 2 U.S. SENATORS FROM THE GREAT STATE OF REMOVED, THE REMOVED& U.S REMOVEDOF COMMERCE, AS WELL AS THE U.S. ATTORNEY GENERAL SHOULD GET INVOLVED BECAUSE AMAZON IS SHIPPING DEFECTIVE PRODUCTS ALL OVER AMERICA AND THE REMOVEDIN ORDER TO PAY FOR REMOVED' $500/million-dollar WEDDING!!! THANK YOU, MUCH & H.A.N.D. /s/,: REMOVED, 04/04/2025.
Business Response
Date: 04/08/2025
Hello REMOVED,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding.

I see both the orders were placed separately. Order ending with #REMOVEDwas placed on March 20 at 1:40 PM and Order ending with #REMOVEDwas placed on March 20 at 1:51 PM.

Order ending with #REMOVEDwas below $35.00. For this reason, you've been charged for shipping charges. Order ending with #REMOVEDwas placed with standard shipping. You need to select free shipping while placing the order inorder to take advantage of free shipping.

We hope to see you again soon!

Regards,

REMOVED.
Amazon.com
REMOVED
============================
Customer Answer
Date: 04/10/2025

Complaint: 23094661

I am rejecting this response because: AS stated in my ORIGINAL COMPLAINT, I only placed 1 order ( please refer to my original reply in rejecting AMAZON'S REPLY). AMAZON IS LYING ABOUT THE ORDER. FURTHERMORE, AMAZON NEVER CONSULTED ME WHEN THEY DECIDED TO CANCER MY ORDER. MOREOVER I HAVE PROOF IN THEIR COMMUNICATIONS THAT AMAZON DECIDED TO REFUND MY $68.25+ BACK TO MY REMOVEDEXPRESS CARD. THIS WAS THE ONLY ORDER I PLACED AND AMAZON NEVER REFUNDED ME ANY AMOUNT LESS THAN $68.15+. I PROVIDED PROOF IN MY ORIGINAL RESPONSE THAT AMAZON MAYBE PERSECUTED FOR VIOLATIONS UNDER THE INTERSTATE COMMERCE ACT. FINALLY, I REPEAT I NEVER PLACED BUT 1 ORDER & MADE JUST 1 CALL TO AMAZON. IT'S ALL ON THE PHONE CALL MADE TO AMAZON, LISTED IN MY ORIGINAL RESPONAE. IN CONCLUSION, AMAZON WANTED TO MAKE A QUICK BUCK BY SEPERATING MY ORDER INTO 2 ORDERS. I NEVER REQUESTED THEY BE SEPERATED. MY ORIGINAL INVOICE PROVE THAT AMAZON TRIED TO "DOUBLE BILL" ME. CONVERSELY, I HAD ALREADY PAID FOR THE REMOVEDCHARGER IN THE ORIGINAL $68.15+ ORDER. WHY SHOULD I PAY TWICE FOR IT TO BE SHIPPED SRPERATELY & PAY FOR IT, TAXES & SHIPPING ALL OVER AGAIN??? AMAZON WAS TRYING TO CHEAT ME; THAT'S WHY THEY CANCELLED MY ORDER, WITHOUT MY CONSENT!!! AMAZON HAS MADE MILLIONS OF $$$ ON OTHER UNSUSPECTING PATRONS, WORLDWIDE!!! ARDENTLY, THIS HAS TO STOP!!! THANK YOU MUCH. /s/: REMOVED, 04/10/2025.

Sincerely,

REMOVED
Initial Complaint
Date:03/20/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed Order - 03/01/2025 Amount Paid - $599.99 + tx =$635.99 Order Shipped - 03/02/2025 Ordered Delivered - 03/05/2025 Description - Powered Leather Recliner Issue with Amazon:There is a detailed description below that is uploaded as there wasn't sufficient room in this box due to the character limit.Thank you REMOVED
Business Response
Date: 04/09/2025
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website and I apologize for the inconvenience caused to you.

Upon reviewing I have now processed a gift card for the order of amount $62.85 and it should reflect into your account within 2-24 hours from now.

The gift card can be used on any of your future orders.

Thank you for your patience and understanding.

Have a great week ahead!

Regards,

Vishal
Amazon.com
REMOVED
Customer Answer
Date: 04/09/2025

Complaint: 23093227

I am rejecting this response because:
Your offer a "gift card" is something that can only be spent at Amazon, Which obviously limits as to spending this money at AREMOVEDrem;">REMOVEDonly. The original circumstances of the coupon on the advertisement was simply an amount that was supposed to come off of the purchase price. ( Which this was agreed upon by your member of management Juvem)
When the way that the money coming back to us was changed to a credit, REMOVED,REMOVEDrem;"> another member of Amazon asked if I wanted a gift card or thie amount refunded to the Original payment method and of course I stated the original payment method. This is all clearly stated in the chat.
REMOVEDrem;">Obviously a gift card would force us to have to spend the Money at Amazon. And that's not what we want.
Plus the amount of the money that I requested for return is incorrect as you have offered it. Since we were overcharged $62.86 In the total cost of the chair, There's also tax on that amount that has to be refunded as well.
$66.63 Is actually the amount charged Counting tax that you charged that has to be returned.
So this amount is what we prefer to have credited to the original payment method..

Sincerely,

REMOVEDAnd REMOVED
Business Response
Date: 04/12/2025
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I have now processed a gift card for the order of amount $3.78 and it should reflect into your account within 2-24 hours from now.

The gift card can be used on any of your future orders.

Since it is an exception resolution gift card is the best and the only available option.

Requesting you to understand our limitations here.

Thank you for your patience and understanding.

Have a great week ahead!

Regards,

Vishal
Amazon.com
REMOVED
Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered KPT-1608F Tower Heater from Trustech October 24, 2024, worked great for four months, now heater shuts down after 15 minutes. Contacted Trustech couple of times and Trustech said not the seller, must contact seller, tried that, can't get a hold of them, Pen Kit Mall, and Trustech said, yes we've had problems with them, and again, sorry we can't help you. Trustech is provided service on qc scan code on back of heater, also, on the bottom of heater, the specifications listed is also from REMOVED, nor could Trustech give me any information on buyer/seller. Help.
Customer Answer
Date: 03/22/2025
Pen Kit Mall is listed as seller and supplier, looked up website, all I saw was pen sets. Only address I have is REMOVED,
REMOVED REMOVED, REMOVED 65556.
Trustech, Inc. REMOVED Apt. 586. REMOVED, CO 80211-3830.
I started with Amazon.com
From there I wrote in search bar tower heaters. Did some research, Trustech seemed like a good store to order from, I looked at heaters, selected model, went to check out, signed off Amazon. I'm trying to send copy but forgot how, sorry.
Customer Answer
Date: 04/02/2025
I logged in Amazon, from there I looked at tower heaters from different sellers and read reviews on product. Still on Amazon site, I clicked on tower heater I liked which took me to Trustech, then I made payment. I didn't know Pen Kit Mall existed until I talked to Trustech, in very small print on invoice Pen Kit Mall is listed as seller/supplier, which I tried to contact, was not successful, more than once, called Trustech again, Trustech said there's nothing they could do, I even asked Trustech if they could help me out contacting Pen Kit Mall, Trustech replied once again, they could not help me. I did research on REMOVED, and as you stated, all I saw was a parking lot. I found that REMOVEDis founder of REMOVED. I was on Trustech when I placed order, Amazon.com is name on invoice.
Business Response
Date: 04/05/2025
Hello REMOVED,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Upon reviewing, I see that the product was purchased in October 2024. As it is outside 30 day return window, we are unable to accept return for refund or create a replacement.

We recommend you to contact manufacturer for warranty.

Please visit: REMOVED;

You may also reach out to seller for assistance however warranty claims are to be filed with manufacturer.

To contact seller, please visit: REMOVED

While contacting manufacturer or seller, please help them with order ID and invoice as proof of purchase.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

REMOVED
Initial Complaint
Date:03/16/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon stole money from us. We were the seller. The "buyer" had both boxes of The Old West Series delivered ON TIME. And yet you took all of our money and gave her the set for free.Tracking Number: REMOVEDDelivered to Front Door March 14, 2025 Tracking Number: REMOVEDDelivered to Front Door March 11, 2025 from Amazon's webpage:Deliver by: Tue, Mar 11, 2025 PDT to Fri, Mar 14, 2025 PDT And yet on March 12, after she received the first carton, Amazon gave her a full refund, two days before the final delivery date.We shipped the books and delivered them on time, and yet despite that, Amazon refunded the buyer $374.99 and let her keep the books.
Customer Answer
Date: 03/17/2025
I would like to add to the complaint that we filed a SAFE-T claim with Amazon, and despite that the two cartons of books show as having been delivered to the front door of the house (on two separate days) Amazon refuses to give us our money back because we did not purchase the REMOVEDshipping through them. For them to steal $300 from a childrens charity is unconscionable. All of our work and services are free.

Business Response
Date: 03/21/2025
Dear Thursday's Child National Charity for Endangered Children,
We've reviewed the claim internally and have approved the reimbursement to you. Once the reimbursement is processed, you will be able to find the same added back to your respective order ID from the Payments Report in Amazon.
Customer Answer
Date: 03/27/2025

Complaint: 23071983

I am rejecting this response because:

Amazon has not issued the reimbusement they promised. It has been six days. This is about $275 and has cost me about 5 hours of my tme trying to deal with this situation.

REMOVED

Business Response
Date: 04/13/2025
Hello from Amazon,

I have researched the issue related to SAFE-T related to Order ID: REMOVED.
I have verified that the reimbursement has been approved and posted to the seller's account on 4/7/2025.
Please ask the Selling Partner to search the order ID on the Transaction View page under the Payments menu to verify the reimbursement.
Initial Complaint
Date:03/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/21/2025 I ordered a HP 15.6 Touchscreen Laptop computer off of Amazon shipped and sold by Smartisan Tech, the laptop was delivered on 2/23/25 with damage to the box as if it had been dropped from at least a 5 foot height to cause a puncture damage to both the boxes. There were loose pieces in the box and the were the Memory card, the adapter along with the plastic they came in. Upon opening the package, the inner box which had the laptop inside mimicked the same damage as the outer box, the box holding the laptop displayed a Lithium ion battery UN3481 imprint on it along with a sticker HANDLE WITH CARE (FRAGILE) DO NOT DROP Thank You. I never opened the box with the laptop. Imagine me accepting the item and upon use it catches fire, very possible if the Lithium Ion Battery is damaged. I work at REMOVEDCargo handling dangerous goods with DG labels placed by the customers and part of the job is not to accept dangerous goods from a customer that has damage of any kind that has to ride on our aircraft. So needless to say my training has taught me to recognize possible damage with dealing with dangerous goods, especially Lithium batteries. On 2/23/25 the same night I received the Item I spoke with amazon and requested a exchange or a replacement NOT a refund. The third party seller Smartisan Tech processed a refund anyway. The product cost $799.99, I received a $120 discount sub total came to $679.99, tax was $56.10 bringing the total to $736.09. They then gave me what the call a refund of $566.09 calling themselves taking $170 for a restocking fee. I continuously contacted them to no avail. I'm being held responsible for an item I received damaged to both the outside and inner package. Plus the outside box did not, I repeat DID NOT HAVE any labels at all on the outer package, it's called all packed in one, only my address label. Questioning their business practice of omitting the necessary and important warning labels. I want of my $170 refunded to me.
Business Response
Date: 03/18/2025
Hello REMOVED,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

On reviewing your complaint, I understand you're concerned about the refund of the restocking fees.

As the order is shipped and sold by seller, I do not have the option to refund. However, in this case, to avoid further inconvenience, I can add a gift card ($170.00) to cover for those charges, please let us know if this works for you by replying to this email so we can proceed.

Thank you for your understanding and looking forward to hearing from you.

Regards,
REMOVED
Amazon.com
REMOVED
Customer Answer
Date: 03/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVEDA. REMOVED, REMOVED
Initial Complaint
Date:03/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am writing because Amazon is damaging my business with repeated, unnecessary inspections. I will provide more details in the attached file below. Please investigate.On February 13, 2025, I completed a video verification. Afterward, Amazon requested additional documents, which I submitted on February 15th. Yet on February 18th, they asked again for a credit card statement and my suppliers supplier documents. I thought this meant they were satisfied with other documents.Before formally responding, I emailed inbound-REMOVEDto address discrepanciesAmazon requested documents for more units than I ever had in inventory. My inquiry was ignored. On February 20th, I submitted the requested documents again, highlighting this issue. Despite this, on February 21st, Amazon asked for the same identity, payment, and delivery documents I had already submitted before and after the video verification.Seeing this as an excessive check, I resent all documents on February 24th. No response. On March 3rd, I followed up. Still nothing.On March 5th, Seller Support assured me the verification team would respond within 24 hours. After 48 hours with no reply, I called again on March 7ththis time, a representative claimed Seller Support cannot even contact the verification team. Either I was previously deceived, or I was being misled again.On March 10th, after waiting two weeks for a response, I sent another requestwithin 20 minutes, Amazon replied with the same generic document request.I have been patient and compliant, yet I keep receiving the same automated responses. How long will this cycle continue? How many times must I submit the same documents? This delay and mismanagement are unacceptable.I urge the Amazon Executive Relations Team to investigate. The verification team and Seller Support have failed me multiple times. I need your expertise to resolve this matter so I can sell freely REMOVEDregards.
Business Response
Date: 03/15/2025
Hello,

Thank you for writing to us. Please note, we have reviewed the sellers appeal and have taken an appropriate action on the account.

Regards,
Amazon.com
Initial Complaint
Date:03/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an Amazon order on 2/11/2025. I ordered 2 nebulizer treatments. Once the order arrived I put 1-2 of the saline solutions in my nebulizer machine to help calm my asthma/asthma attacks. I noticed during the entire treatment my breathing and chest still felt heavy and out of breath. I felt no difference after the treatment at all. I felt like I wasted $53 on a falsely advertised product. when I tried calling product support it would keep ringing and then tell me there inbox is full and arent accepting anymore voicemails.basically I have no way of getting any of my money back. I WANT ALL MY MONEY BACK.
Business Response
Date: 03/11/2025
Hello REMOVED,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #REMOVED-9771437-64REMOVED26. It is certainly not what we expect our customers to go through.
REMOVED, 17, 17); font-family: Arial, sans-serif; font-size: 13px;">
I understand your request for refund, however, we're unable to refund the order without requiting a return.

In order to resolve this for you, I can issue a gift card refund of $53.98 to your account.

The gift card will be issued as soon as we receive confirmation from you. --

I hope this helps. Thank you for shopping at Amazon.

Best regards,
Najam

Amazon.com
Customer Answer
Date: 03/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED

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