Complaints

This profile includes complaints for OnlineDivorce.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  OnlineDivorce.com

  Seattle, WA 98154-1101

• 

  CompleteCase Online Divorce

  2317 3rd Ave N STE 200 Birmingham, AL 35203-3867

• 

  OnlineDivorce.com

  416 W San Ysirdro Blvd Ste L PMB #630 San Ysirdro, CA 92173

• 

  OnlineDivorce.com

  8 The Grn Ste A #7129 Dover, DE 19901-3618

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I filled out the information on online divorce.com and immediately changed my mind after hitting submit as it was an irrational decision and I was not in the correct state of mind. I immediately sent an email requesting a refund and someone reached out and left a voicemail. When I spoke with someone they advised they would only be able to give me a partial refund. After realizing today I never received the refund I called and the representative said their is no record of my call and I am not eligible for a refund. All I am asking for is both payments back of $159 and $89.99.

  Business Response

  Date: 09/21/2022

  We spoke to this customer on the phone and explained our services and our refund policy. We reviewed with them what kind of refund they are eligible for. The customer understood and accepted our offer. We believe this has been resolved to the customer's satisfaction. 

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 2nd complaint I am filing against this company, onlinedivorce.com, within a two month span. I paid this company for its platinum services. Each step in this divorce process takes longer than the specified 7 to 14 business days. After many calls to customer service with no results my last resort was to file a complaint with BBB. This worked and I received my documents within two business days. On July 20, 2022 I received notification via **** tracking that the company received my signed documents along with a money order payable to the county court. I have called customer service twice since this date and once again, each time, I was given the same scripted response of a 7 to 14 day time frame. It is now Sept. 4, 2022 and my spouse has still not received her documents to be signed. This company does not do as they promised and unless a complaint is officially filed will not move forward. I paid this company almost $600 for a platinum service that they have failed to provide. I am extremely upset and dissatisfied with this company. If it wasnt too late I would want a complete refund. I need this company to do as it promises and complete my divorce in a timely manner. I should not have to continuously call their customer service department only to be given the same scripted answers over and over and over again. This company should not be in business.

  Business Response

  Date: 09/07/2022

  On July 18th, when we responded to this customer's first ******************** complaint, we invited them to respond to our email if they needed further assistance. The email said, "Today I am reaching out to you to find out if we were able to resolve your concerns about your case, and if there is anything else I can do to assist you further. You can reach out directly to me to ask any questions you may have, and I will be happy to help." They did not respond to that email. It would be helpful if they would respond to that email so they can get a faster response to their questions or concerns. 
  
  According to **** tracking, their spouse will receive their documents on September 8th. Also, this customer paid $399.00 for our Platinum Service. 

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially contacted online divorce in march to start the divorce process, they said i needed the premium service in order to get progress updates and email support from them throughout the process. It was a 30 day *** process with an uncontested and having no children divorce. They were answering my ?s etc in the beginning. Here we are in almost september And im STILL married. And they are refusing to even answer me when i email or call. *** spent 400$ at the very least on this divorce for the the premium subscription (scam) and the online support. They are refusing to let me cancel and are not honoring their money back guarantee, i feel like theyve stolen from me in an already terribly awful situation.

  Business Response

  Date: 09/09/2022

  The delays that have occurred are not due to negligence on our part. We explained this to the customer and provided them with a timeline of events. We also explained the next steps in our Platinum process. They understand and thanked us for our help. 
  
  We invite the customer to reach out to us directly if they have any questions or need further assistance. We believe we have resolved this matter.

  Customer Answer

  Date: 09/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately Jan 24th 2022 I contacted OnlineDivorce.com to help me file for a divorce. This is.... (was) a very contested divorce between my wife and I. 8 months later, not so much anymore. Once I spoke with OnlineDivorce.com, The pricing they provided online was correct if you just want to talk to them. After I paid that amount, I am now being told to actually file for the divorce and do all the paperwork, cost extra. Then I am being told that if I want them to send it to my wife to sign, that's an extra charge. Next, you guessed it, more money. I had to pay extra for them to file it for me. I still don't really have an issue, but I wish they would have been more up front about the charge it is going to take. I paid and waited until I got an email with the documents to sign. Once you have your initial conversation on the phone and pay the money, they are gone. Its now up to you the customer to do the majority of the work. I paid approximately ******** to this company and here it is August 16th, 2022 and still no divorce. Myself and my wife have sign and sent back the documents to be filed in court 4 times now, and will soon be number 5 if I am actually dumb enough to do this all over again. Each time I send them the documents, they come up with something I did wrong. Some of it was my fault and take full responsibility over it, but getting them to actually help you is not going to happen. Their way of helping is these words, "please re-print, sign and send back to us. Each time costing more and more money. Oh, and as soon as you give them your credit card, be advised that there is a *****, 35.00/month fee that I had no clue about. I had to call my bank and tell them to de-activate my card to get them from charging me more. The reason why I used this company is because their website says 100% money back guarantee. Yeah good luck with that one, I have tried that too. Nothing. Once you request a supervisor, you get sent to a voicemail and never get a call back.

  Business Response

  Date: 08/22/2022

  We called and talked to this customer on the phone. We updated him on the information we have and explained what we need from him. We worked with him and we will be able to proceed with his ***************** We will continue to work with him and help him through the process. If he has questions or needs further assistance, we will gladly continue to help him. 

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sellers ***********************

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OnlineDivorce.com is not fulfilling its obligation for the Platinum package. They made a mistake on my forms, which I cannot change. I went through the "edit answers", but there was no way to edit the problems I had.. Only the document preparer could fix this issue. I had already done the "edit answers" previously, so I knew not to click "edit answers" again since there was no way I could edit them. After battling with their horrendous customer service representatives, I finally went through the Contact Us option and send my email with my issues on Aug. 7. No one responded until Aug. 12 (which was a Friday, so there was no way to do anything until Monday). I have not had a response yet, and it is nearing close of day.Their Refund Policy link goes to a page of policies, but none of them are ******************************** reps need to be fired. After speaking to many of them, one of them went into my profile and changed my phone number. I figured it out when I called and they said my number wasn't on file. After doing this three times, I pulled up my profile and saw the change. I changed it back, and the rep said I could talk to her.I need to get my Divorce papers filed. I cannot wait as they deliberately wait, so we have to add the additional month of service---$49. We should not take a whole month.

  Business Response

  Date: 08/19/2022

  We are sorry for the frustrations this customer experienced. We did try to assist them and we know they are upset due to time delays. We tried to make things right and we hope our resolution meets their satisfaction.