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Customer Review Ratings
Average of 54 Customer Reviews
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Review fromPatrick D
Date: 08/19/2025
1 starThis platform is nothing more than a scam. They will send you leads and 99% of the leads are either dead or they don't ever pick up. Then when you request your credit for the lead not answering they find some loophole in their policy to disqualify you for the credit. I followed their policy to the letter on the most recent lead they sent me and I still got denied for a credit from them. Avoid porch.com at all costs. It's nothing more than a money grab for leads that don't exist.
Porch.com
Date: 08/20/2025
Hello *******,
I sincerely apologize that the outcome with your leads has not met your expectations. Please know that we are committed to doing everything we can to connect you with homeowners so you have the opportunity to get hired and complete jobs.
We would appreciate the opportunity to review the situation with your leads in more detail so that we can work toward a fair and satisfactory resolution. Our lead credit policy is designed to assist in cases like this, and we are here to help.
I will be reaching out to you directly to discuss this further and ensure we take the appropriate next steps.
Thank you for your time and for your continued business it is truly valued.Porch.com
Date: 08/20/2025
Hello *******,
I sincerely apologize that the outcome with your leads has not met your expectations. Please know that we are committed to doing everything we can to connect you with homeowners so you have the opportunity to get hired and complete jobs.
We would appreciate the opportunity to review the situation with your leads in more detail so that we can work toward a fair and satisfactory resolution. Our lead credit policy is designed to assist in cases like this, and we are here to help.
I will be reaching out to you directly to discuss this further and ensure we take the appropriate next steps.
Thank you for your time and for your continued business it is truly valued.Review fromJacob N
Date: 08/14/2025
5 starsI was able to set up a moving truck as well as get my internet service installation scheduled, all through Porch. Very helpful!Porch.com
Date: 08/15/2025
Thank you for your review, *****. We're so glad to hear you had a positive experience with our team. We truly appreciate your support!Review fromDouglas P
Date: 07/31/2025
5 starsCom ******* free tv services was great and I would recommend it to everyone.Porch.com
Date: 08/04/2025
Thank you for your review, *******. We're so glad to hear you had a positive experience with team. We truly appreciate your support!Review fromJohn B M
Date: 07/28/2025
5 starsI only had my new Com-** account created.I haven't used any of the Porch services ******'s a very good option from Com-** if, and when you do need help.Porch.com
Date: 07/29/2025
Thank you for your review, ****. We're so glad to hear you had a positive experience with our team. We truly appreciate your support!Review fromLeslie P
Date: 07/27/2025
5 starsI recently had two repairs through Porch Warrantyan HVAC issue and a leaky garbage disposaland I couldnt be more pleased. Their customer service was courteous and professional, and scheduling the technicians was quick and seamless. Both repairs were handled promptly with top-notch service. Highly recommend! - ****** *****Porch.com
Date: 07/29/2025
Thank you for sharing your experience with our team, ******! We're glad to hear you had a great experience with our team. We appreciate your business and support.Review fromMaria J
Date: 07/20/2025
5 starsVery helpful and informative. The agent was patient with us.Porch.com
Date: 07/23/2025
Thank you for sharing your feedback, *****. We're really happy to hear that you had a pleasant experience with our team. We greatly appreciate your feedback!Review fromRoberto O
Date: 07/16/2025
5 starsResolved two things in one call Electricity and Internet it saved me timePorch.com
Date: 07/17/2025
Thank you for your review, *******. We're so glad to hear you had a positive experience with team. We truly appreciate your support!Review fromJ. J.
Date: 07/14/2025
1 starPorch warrant is by far the worst home warrant company out there. *** had 2 claims filed with them and both times I had to come out of pocket. I was even told by one of the contractors they provided the porch analyst told them it was maintenance issue prior to investigating the issue. They use the maintenance tactic to prevent using the agency money to help fix the issue of their customers that keeps them in business. This is very shady and I hope everyone view my mistake of trusting them as a warning.Porch.com
Date: 07/15/2025
Dear ****,
Upon reviewing your account, it appears that the initial claim for your HV** in 2024 was a non-covered issue, meaning it was not eligible for coverage under your plan. The terms and conditions of your plan were sent to you when you originally purchased the plan and again upon renewal this month.
It seems that you made several claims for the ** unit this year and were requested to provide proof of the original uncovered repair in order for us to provide coverage. This is standard practice according to your plan. Once you provided this information, an additional HV** claim was opened. That invoice was for a clogged condensation line, for which you paid your deductible, and we covered the remaining cost to the contractor.
I hope this clarifies any misunderstandings that may have occurred. If you have any additional questions regarding your coverage, please refer to your coverage documents or feel free to reach out to us.J. J.
Date: 08/11/2025
That is a LIE!!! Can you provide proof because the invoice for the condensation line was NEVER covered by Porch. I paid OUT OF POCKET every time Ive filled a claim with porch. You guys should be ashamed of yourselves scamming your own customers that depends on your services when needed. I will HIGHLY RECOMMEND EVERYONE TO STAY FAR from this Scam of a business!Review fromJessica A
Date: 07/03/2025
1 starA very annoying company that will not stop contacting me, and keeps soliciting me to pay for their service, and pry off of me as I move. I am a grown adult who can schedule my utilities and move. I didn't even subscribe to their emails or phone calls. Terrible 3rd party service. Might as well be scammers as nosey as this company is.Porch.com
Date: 07/07/2025
Thank you for taking the time to share your feedback on your experience with our team. We pride ourselves in being a free concierge service, providing a one stop shop with a 5-star experience for our customers, and it seems we fell short in your case.
Based on your feedback, we looked into all interactions with the email and phone number associated with the account. We show two phone call attempts happened – the first we were unable to reach you, and the second is where we were advised that you were not interested. We also show two messages were sent - one before we attempted you via phone to introduce our services and one 7 days ago, two days before we spoke directly to you. Since the most recent phone call interaction, we show no more attempts have been made to contact you via phone, email, or SMS and have unsubscribed you from receiving further communications.
If you happen to need our services in the future, please don’t hesitate to reach out. We wish you the best on your upcoming move!Review fromLucian P
Date: 06/28/2025
1 starIve been an HVAC contractor with Porch.com for over a year now, and Im honestly really disappointed with my experience. I was hoping to grow my business through their platform, but I havent landed a single job despite spending a lot of money on their lead generation services.The leads they send are just not reliable. Ive reached out to so many of these customers, only to hear them say they never contacted Porch.com or asked for any HVAC work. Its frustrating and makes me question where these leads are even coming from. Even stranger, Ive noticed that Ill get a lead from Porch at the exact same time I get one from Networxwith the same exact name and details. Something about that just doesnt sit right with me.When Ive tried talking to Porchs customer service ***** it feels like theyre more interested in selling me something new than actually helping me figure out whats going wrong. Its been a constant runaround, and Im left with no solutions and a much lighter wallet.I really wanted Porch to work out, but after losing thousands of dollars with nothing to show for it, ** strongly recommend other contractors steer clear. Save your money and look elsewhere for leads you can actually trust.Porch.com
Date: 06/30/2025
Thank you for reaching out and sharing your concerns. I completely understand your frustration, especially when you've put time and effort into following up on leads without seeing the results you hoped for.
Please know that we always strive to deliver high-quality leads and support your success. That said, one challenge we sometimes face is that homeowners may submit their projects on multiple platforms, which can affect the exclusivity or responsiveness of a lead—something unfortunately outside of our control.
We want to work with you on this. If you're open to it, we'd like to review your recent leads together and see if we can identify any trends or issues. Our goal is to come to a positive resolution and ensure you're getting the most value from our service.
Let us know a good time to connect, or feel free to send over the lead details you’d like us to look into.
Looking forward to helping you move forward successfully.
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