Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Porch has held a $200 balance hostage for over two years without refunding the money or giving any qualified leads. The balance is on profile, not able to withdraw nor receive any leads. They also attempt to auto renew yearly subscription of $300 after cancelation. They literally send you no leads.

  

  Business Response

  Date: 06/02/2025

  Hello ***,

  Thank you for taking the time to reach out and share your concerns. Were truly sorry to hear about your experience and understand how frustrating it must be to feel like your balance has been left unresolved and that leads havent met your expectations.

  Weve taken a careful look at your account to provide clarity and support:

  Your original membership was canceled on June 22, 2022, and that cancellation was confirmed at the time.

  A new membership was enrolled on June 3, 2024, which appears to have been reactivated from your end. That new membership was canceled, and we sent a confirmation on May 28, 2025, assuring that it will not renew going forward.

  We can confirm your $200 balance remains available in your account. That said, per our Terms of Use, subscription amounts are not refundable.

  We also understand your concerns about the lack of lead delivery. Our goal is always to connect professionals with qualified leads, but we recognize that results can vary based on your specific service area and current market demand.
  One of our Customer Success Managers spoke with you on May 28, 2025, to help clarify the situation, including the cancellation of the new membership and the assurance that no further charges will occur.

  Were genuinely sorry this experience hasnt met your expectations. If you're open to it, wed love the opportunity to help you explore how to get the most out of your remaining balance and discuss strategies to increase your chances of receiving leads.

  Please dont hesitate to reach out we're here to help in any way we can.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2 unit Apt building January ******************************************************************************************************************************************* on the porch warranty program. He told me what was covered and I agreed this would be helpful. I was told this would cover the entire building. Fast forward to today I called to try and enter a claim and I was informed that my plan only covered one unit. Seriously why would get a plan to cover one unit when there is two. If I had to purchase a plan for each unit that should have been told to me. However I chose this plan because it was affordable and I thought it would have provided me what I needed. But now I need to file a claim and I am unable to. Even though I held up my end of the bargain and made my payments.

  

  Business Response

  Date: 05/30/2025

  Thank you for your feedback. We truly apologize for your experience and have taken the time to review your plan. You have purchased one plan, which covers only your primary appliances for the address listed on the plan, per the terms of the contract. This is why the second claim was denied on a second unit. We are attempting to reach out to you to talk through the coverage and plan. If you wish to purchase coverage for the second unit, please let us know. We apologize for any inconvenience.

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23388531
  
  I am rejecting this response because: no one has called me. I called to discuss this matter first on 27 th of May and again today. Each time I was told a supervisor will be contacting me and this still has not happened. The response that was provided was only partially correct. I am aware I purchased one policy, however upon the purchase I was told it would cover the entire property. In this case I was miss informed because why would I purchase one plan for one unit and I have a property with 2 units. At the end of the day I'm just trying to submit a claim for my refrigerator either we can process this or not. My phone number is ************. If my claim can't be processed please just close my account as of today because this ridiculous and not good business.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 06/03/2025

  Dear ********,
  
  You were contacted yesterday regarding this issue and given options for a resolution. At this time, we await your response and believe that we have done our best to mitigate the issues at hand. If you have any further questions feel free to reach out. 

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23388531
  
  I am rejecting this response because: yes I was contacted on this issue. I was informed that this issue was a form of miscommunication on my property and this case should have been handled differently. Either way the representative said he will try and find a resolution and get back to me by Thursday. So I guess I will know soon.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 06/06/2025

  Hello ********,

  I hope this message finds you well.

  Following our interaction earlier today, It is to our understanding that we've reached an agreement on how to best resolve this issue. We greatly appreciate your patience and willingness to work with us to resolve this matter.
  
  If you have any further questions or concerns, please do not hesitate to reach out. We are committed to addressing any additional queries you may have and ensuring your complete satisfaction.
  
  Once again, we sincerely apologize for any inconvenience this situation may have caused. Your understanding and cooperation have been invaluable, and we are grateful for your continued support.
  
  Best regards!

  Customer Answer

  Date: 06/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was provided a line to porch warranty through my home inspection for buying a new house. The conversation with the salesman was good and it seemed like it all made sense. I asked if I could cancel any time and they said I could. After having the services for 2 months I realized I didn't want them any more and tried to cancel. Cancellation is not easy. I sent an email saying I wanted to cancel and the concierge team got back to me after a few days saying their specialist was going to contact me. I did not hear from them ever again. I've sent multiple emails asking for a confirmation of cancellation and they've all been ignored while still charging my card. If cancellation is wanted by the consumer and the consumer was told subscription can be canceled at any time, then it's on the company to actually respond to the consumer. It's a scam, they just want your money.

  

  Business Response

  Date: 05/28/2025

  Mr. *********,

  After reviewing the account, it appears the initial request to cancel was submitted on April 17th. At that time your account was referred to retentions, they attempted to reach out to you to confirm cancellation and were unable to reach you. At this time the account has been cancelled and a full refund of $186.76 has been processed to the card on file. The refund should be shown in the account in 1-3 business days. If you have any further questions or need any assistance in the future, please reach out. Thank you for your business.

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PORCH.COM sold or gave my home address to scam contractors who came to my home to sell nonexistent services and supplied

  

  Business Response

  Date: 04/28/2025

  Hello  JML,
  
  We appreciate you took the time to share your request with us. We are sorry that you had to wait for our response, know we take all requests seriously.
  
  Porch took the following actions:
  
   - Escalated your case to a specialized group that investigates further making sure enough time was invested to review your inquiry.
   - Gathered all available information from interactions amongst Porch representatives and your company.
   - Evaluated your request in accordance to our policies and procedures, but always maintaining a Whats the right thing to do? mentality.
  
  Porchs Investigation:
  
   - We have attempted to call the phone number provided ( ending in 1245) as your contact information numerous times, without success.
  
  -We also used the address you provided to search for a profile on our platform, and we have had no results in finding a match. We also noticed it shows to be an apartment building.  Our contractors would not go out to an apartment building to do a job, as they would need to speak to the apartment builder's owner to perform any work and have authorization.

  
  Porchs Outcome:
  
   - While we respect your request, we have not been able to locate any profile on our Network that would match the contact information provided. We want to be able to properly assist you and resolve any concern you would have as we are a trustworthy lead generating company and in no way would we send someone to your home. If you could please give us a call at **************, so we can properly assist you or provide any valid contact or account information, to further review your request.  

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Porch Warranty for failing to resolve my appliance repair claims in a timely and professional manner, along with poor communication and unfulfilled *********** original claim was submitted on 12/19/2024, and I spoke with ******* Bahena *******. A technician, ******* from ****** Appliance Repair, was sent out multiple times but was unable to repair either my dishwasher or stove.After several failed attempts to reach ******* for follow-up, I sent an email on 1/29/2025 but received no response. When I called again, I was told the dishwasher claim had been closeddespite the appliance still not working.Eventually, I spoke with an analyst (possibly named ***) who acknowledged the issue and said I would be mailed a check for both appliances, as the tech confirmed he couldnt fix the stove. On 2/24/2025, I was told the check would arrive within 23 weeks and to call back if not received.I called on 3/24/2025 and was told the check hadnt been printed and was awaiting approval. I was promised a call back that day with an update, which never came. I called again on 3/25/2025 and was told the claim was being expedited. Still no call. On 3/26/2025, I spoke with ********, who said the check was in the finance department and could take up to ******************************************************************* finance and was denied both times. The agent was dismissive and spoke over me throughout the call.This experience has been incredibly frustrating. Porch Warranty has failed to resolve the issue, broken promises, and provided poor customer service. I am requesting immediate issuance of the refund check for both appliances, with written confirmation of resolution.

  

  Business Response

  Date: 03/31/2025

  Dear ********,

  
  We are sorry for any inconvenience, after the conversation we had earlier today we feel that your issues have been resolved. To recap we understand the frustration and will look into the customer service complaints. Also, the check was mailed on the 25th of March and should be received soon, you have been given a direct contact in order to follow up if needed. We appreciate your business and again are very sorry for any misunderstanding, or inconvenience that occurred during your experience. We strive to ensure the best experience for all customers.

  Customer Answer

  Date: 04/07/2025

  Hi ******! I'm sorry I missed the window to respond to my BBB complaint against Porch. I did finally receive the check as promised, but I still want to point out that the company only sent the check out with my multiple follow-ups. The check was mailed a month after I originally spoke to an analyst at Porch who told me I would receive the check in 2-3 weeks. This is a recurring issue with Porch. It seems that if you do not constantly follow up and hold them accountable, they will not follow through with their promises. I still do not recommend this company and seriously question their ethics.

   

  Thank you so much for your help with this matter! Feel free to reach out if you have any questions.

   

  ******** *******

  ************

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially filed a complaint with the Better Business Bureau (BBB) on January 2, 2024, to request the cancellation of our Porch account. On January 6, 2024, Porch proceeded to cancel our Dallas branch account, which I appreciated. However, they failed to cancel our ****** branch account, despite me sending a follow-up email specifically requesting the cancellation of the ****** account as well. To date, the ****** branch account remains active.I am requesting that Porch immediately cancel the ****** branch account and refund the balance of $267, which is still outstanding on the account. I have made multiple attempts to resolve this issue, but Porch has not responded adequately.I would appreciate your prompt assistance in resolving this matter by ensuring the cancellation of the ****** branch account and the processing of the refund.Thank you for your attention to this issue.

  

  Business Response

  Date: 03/14/2025

  We appreciate you took the time to share your request with us once more. We are sorry that you had to wait for our response, know we take all requests seriously.
  
  Porch took the following actions:
  
  - Escalated your case to a specialized group that investigates further making sure enough time was invested to review your inquiry.
  
  - Gathered all available information from interactions amongst Porch representatives and your company.
  
  - Evaluated your request in accordance to our policies and procedures, but always maintaining a Whats the right thing to do? mentality.
  
   
  
  Porchs Investigation:
  
  - We will initiate by presenting facts, below is a summary:
  
  - 09/18/2024 the account *************** & Build address ******************************************** activated the Vetted membership and the Verify lead program via phone with Marketing Specialist **** *.
  
  - 09/26/2024. Phone conversation. The Onboarding team spoke with MOR DAYA and onboarding process was completed-
  
  - 10/23/2024. Phone conversation. A costumer success manager spoke with MOR DAYA and she said she was not getting success in any of the 2 accounts she signed up with, the customer success manager explained and provice all info requested by MOR DAYA to clarify and assist, a lead credit was applied but no request to cancel the account was made.
  
  - 03/06/2025- We receive an email requesting to cancel the account: 
   I am writing once again to formally request the cancellation of my account. Despite multiple prior requests, this matter remains unresolved. It should not be this difficult to complete this process, and I would greatly appreciate your immediate attention to this issue.
  
  If my account is not cancelled I will be compelled to file a formal complaint.
  
  I trust that this matter will be addressed promptly.
  
  
  - 03/07/2025. *** ****** sent you an email:
  Hello
  We are reaching out to confirm we received your recent Porch.com subscription modification request. 
   
  We are sorry to hear that things havent been going well with your account. We would love to better understand your concerns and make sure youre properly assisted. We have paused your leads while were able to connect with you. 
   
  For security purposes, we must speak with the owner of the business prior to cancellation. Our Customer Success Manager, ****** *., will be contacting you within 48 business hours  to assist you. If you have a preference for the call back time, or wish to reschedule, you can reply back to this email with the best day and time for us to reach you. 
   
  As per our cancellation policy, at this time, your Porch account is still active and you will continue to receive leads. We want to make sure we help you, which is why we are hoping to connect with you over the phone. 
  Best, 
  Customer Success Team, ********************** 
  **************
  
  - 03/10/2025. *** ****** called to the number on file and he had to leave a voicemail since he didn't get a response, and he is following up as per our process.
  
  
  
   
  
  Porchs Outcome:
  
  - While we respect your request, we found no wrong doing on our side to consider "we have failed you". We have been honoring the information presented to you prior to your purchase and we have confirmed that we answered your leads credit requests on time. Additionally, we have made no invalid charges to your credit card. In this section, you will find information confirming that we do not complete refunds for purchases:  ************************************************************************************************** &
  
  ******************************************* . These terms and conditions were accepted by you when creating your Porch account.
  
  - The *** ****** will try to reach put to you, you can also give us a call at ************** Monday to Friday 6 am to 5 pm PST

  Customer Answer

  Date: 03/14/2025

  Complaint: 23049712
  
  I am rejecting this response:

  Thank you for reviewing our conversation. However, Id like to point out that you seem to have overlooked my email sent on January 14th 2025, where I clearly requested the cancellation of our ****** account. Please find the attached screenshot for reference. This was the same day that our Dallas branch account was finally canceled, which demonstrates that my request for cancellation was already clear at that time.

  Honestly, Im not concerned about receiving a refund. I simply want to ensure that our account is canceled and that we no longer have to deal with your company. I have yet to receive any response or follow-up from anyone at Porch, including someone named ******, after your email communication. Ive been waiting for someone to reach out, but no one has done so, which is why I filed a complaint with the Better Business Bureau (BBB). I gave you prior notice, and this delay in processing cancellations mirrors the same experience I had when trying to cancel our Dallas branch account.

  You have continuously delayed the cancellation process, likely to retain our service, which has failed to provide the quality leads we were expecting from your platform. Additionally, you failed to honor multiple requests to cancel our account. For the last time, please proceed with the cancellation of our account. We no longer wish to do business with Porch.

  Thank you for your attention to this matter.
  

  Sincerely,
  
  *** ********
  CEO
  Together Design & Build
  
  
  
  

   

  

  Business Response

  Date: 03/14/2025

  I understand the situation and the number the *** ****** has been calling is the one we have on file **************, for the account Together Design & Build address ********************************************, if there is a different number or any other number we will apreciate if you can provide us with the best number to call you since that is the only number we have on file for this account. 

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23049712
  
  The number you have on file, **************, is correct. However, we have not received any communication from Porchno text messages, voicemails, or calls. You have my approval to proceed with the cancellation of the account. Please understand that our decision is final, and nothing further will change our mind, so we kindly ask that you move forward with the cancellation. Thank you.

  Sincerely,

  *** ********
  *************** & Build 

  

  Business Response

  Date: 03/17/2025

  Thank you for confirming the phone number. We understand that this is your final decision regarding the service, but as per our process, the Customer Success Manager will need to speak with you over the phone to continue with your request. He will reach out by phone. You don't need to reply here. We will have the Customer Success Manager reaching out to you. 

• Initial Complaint

  Date:02/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up and they gave 2 bogus leads and the second one would not refund. Reason its so low is I read the reviews and was already thinking this is a scam. Well I was right and will warn anyone not to use this service as they will just take your money. I still have a 9.00 credit I cant get back and its been just sitting there in my account with them.

  

  Business Response

  Date: 02/25/2025

  We appreciate you took the time to share your request with us once more. We are sorry that you had to wait for our response, know we take all requests seriously.
  Porch took the following actions:
  - Escalated your case to a specialized group that investigates further making sure enough time was invested to review your inquiry.
  - Gathered all available information from interactions amongst Porch representatives and your company.
  - Evaluated your request in accordance to our policies and procedures, but always maintaining a Whats the right thing to do? mentality.
  
  Porchs Investigation:
  - We will initiate by presenting facts, below is a summary:
  - On January 25, 2024, the lead was acquired for a composite shingle roofing repair project.
  - January 27, 2024, we received a request for credit regarding an unresponsive lead. Please note that the process for handling unresponsive leads is automated, and the manual credit request that was submitted interfered with the proper procedure.
   To qualify for credit when a homeowner does not get back to you, you must call at least 2 times and message at least 2 times in the first 72 hours of getting the lead. Quick Reply messages do not count as a message attempt, and all calls must not exceed 60 seconds (the counter starts when the call is answered, or Voice Mail picks up).
  After the lead has been open for at least 7 days, youll receive credit automatically if you or any other Pros did not connect with the homeowner. We ask that you do NOT submit feedback for credit prior to completing the 7 days of receiving the lead.
  - January 29, 2024, our customer representative, ******, informed that the credit request will not be applied, as the unresponsive lead process was not followed and has not been completed. We attempted contact by calling and leaving a voicemail, as well as sending an email requesting a return call."

  Porchs Outcome:
  We appreciate your efforts in escalating this matter. As an exception, we will proceed with honoring your request for credit, given that the lead in question is over a year old. We kindly ask that you review our lead credit policy to prevent any future misunderstandings.

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was never sent a notification about the service being renewed. I was a vetted member for a year. Never once use the services. They promised all kinds of direct calls and I didn't receive any direct lead. They charged my account ****** Renewal fee. I did not want to renew it. When I signed up automatical Renewal was suppose to be off cause I was not sure if I was going to renew

  

  Business Response

  Date: 02/18/2025

  BBB:  22941937
  Case: Vetted Cancellation and refund.
  02/14/2025 
  
  We appreciate you took the time to share your request with us once more. We are sorry that you had to wait for our response, know we take all requests seriously.
  Porch took the following actions:
  - Escalated your case to a specialized group that investigates further making sure enough time was invested to review your inquiry.
  - Gathered all available information from interactions amongst Porch representatives and your company.
  - Evaluated your request in accordance to our policies and procedures, but always maintaining a Whats the right thing to do? mentality.
  
  Porchs Investigation:
  - We will initiate by presenting facts, below is a summary:
  - On February 13, 2024, the account was successfully enrolled in our annual vetted program via telephone. As part of the agreement, the program includes an automatic renewal on a yearly basis.
  - February 5, 2025, Porch sent an email notification regarding the scheduled renewal of your vetted program. The email was sent to ******************************************************************. 
  - February 6, 2025, a Customer Success Manager, ****, sent an *** notification to inform you that the vetted program was scheduled for renewal.
   Hello ***!
  This is a friendly reminder that your Vetted Membership renewal is on 2/12/2025. If you have any questions, please give me a call back at ************** or you can reply to this message with the best day and time to reach you.
  Kind Regards,
  ***** F
  Porch
  - February 12, 2025, the vetted program was renewed in accordance with the enrollment agreement, as no cancellation request was submitted.
  - February 12, 2025, we received a call, which was assisted by **************** Representative *****. During the call, we were informed of your request to cancel the vetted program's auto-renewal and to receive a refund. A case has been submitted for review by one of our Customer Success Managers.
  -On February 14, 2025, our Customer Success Manager, ****, contacted you to assist in resolving the situation. **** attempted to explain the *** notifications and email communications that had been sent; however, the conversation was focused solely on your request to cancel the renewal and receive a refund. The Customer Success Manager clarified the terms and conditions, informing you that a refund could not be processed. During the call, *** used inappropriate language multiple times and subsequently ended the call. The vetted program renewal was canceled, and you were notified via email.

  
  Porchs Outcome:
  -While we respect your request, after careful review, we have found no wrongdoing on our part, we are unable to accommodate your request for a refund of your vetted membership, and we must decline this option. We have consistently honored the terms and information provided to you prior to your purchase. Furthermore, we can confirm that no invalid charges have been made to your credit card.
  In this section, you will find information confirming that we do not complete refunds for purchases:  ************************************************************************************************************;
  ************************************************;. These terms and conditions were accepted by you when creating your Porch account.

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22941937
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone from this company called me FOUR times within a few hours while I was in hospital recovering from surgery on Monday. I told them Stop calling and I dont want a roof right now. As soon as I hung up I started getting calls from contractors about quotes for my roof project!! Ive been called at least 11 times in the last 36 hours! While I laid in my hospital bed I was getting calls one after another until I had to turn my ringer off. Then my family cant get through. I clearly said NO to this person yet they sold my information to who knows how many companies. *********!! You ignored me just to get money!! YOU NEED TO FIX THIS AND GET MY INFORMATION OUT OF YOUR DATABASE AND STOP GIVING IT OUT. . I am trying to heal from major surgery here!

  

  Business Response

  Date: 01/10/2025

  Hello ****** *****,

   

  Thank you for the information provided, the information that our company got was already closed on 01/09/2025 after one of our support **** spoke with you, and we apologize for any inconveniance that this may caused, we hope you recover soon.

   

  Best Regards

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am submitting this complaint because both Mor and I have made several attempts to contact Porch to cancel our account and subscription, but our requests have not been addressed appropriately.Despite explicitly requesting account cancellation on December 20, Porch only responded by lowering my budget to $80, which I never requested. Additionally, I asked for the removal of my payment card from their system to prevent further charges, but this request has also been ignored. I have reached out to Porch via email, phone calls, and their online support portal. Each time I call customer service, I am placed on hold for extended periods, only to be told that I should wait 48 business hours for a response from the Customer Success Team, who is handling my ********** main request was to cancel my account immediately before the monthly budget renewal on December 26, but I have yet to receive any confirmation of cancellation or action on my request. I initially joined Porch on September 18 and paid a total of $750 as of today. However, the service has been a complete disappointment. The platform has provided no valuable leads, and the few leads I received were of extremely poor quality, with most being non-responsive or spam. I am fully willing to pay for a platform that delivers quality leads, but unfortunately, Porch has not met that expectation.I am requesting that the BBB assist in addressing this issue and facilitate the cancellation of my account. I would appreciate a prompt resolution, as I no longer wish to be charged for a service I am not using.Thank you for your assistance.Sincerely, Roi ***** Co-founder, *************** and Build **************

  

  Business Response

  Date: 01/03/2025

  Hello Roi *****,  
  
  Thank you for that information. We will make sure to review it and get back to you as soon as we have an answer and/or a potential resolution. We have your case under review and to prevent any additional budget reload the budget was set at $80.00 in the meantime.  
  
  We will reach out through the BBB platform. Our usual turnaround time for claims is 2-5 business days. Please feel free to reach out replying to this email. 
  
  Best regards,  
  Trust & Quality Team 

  Customer Answer

  Date: 01/13/2025

  Dear ******,

  I wanted to inform you that I missed the 7-day window to respond regarding the issue with Porch Pro. However, Im happy to report that Porch Pro has finally canceled the monthly budget.

  Thank you so much for your assistance in helping us resolve this matter.

   

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  Best regards,

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  Lead *********************************************************** & Build

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