Reviews
This profile includes reviews for Avalara Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 37 Customer Reviews
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Review fromA. B.
Date: 10/14/2022
1 starA. B.
Date: 10/14/2022
BEWARE!!!!! DO NOT every sign up with Avalara. The company is unable to conduct business and this is a SCAM business. I have been lied to repeatedly, frustrated beyond belief for months now. I signed on w/avalara to research and provide licensing for my new business. They took my money and then some, and are still trying to charge my credit card. IT IS A SCAM. I was cancelled out of nowhere via email because my account manger was unable to tell me what was completed on my behalf and then I was hung up on. I received an email later stating my account was closed w/out my consent or my request to do so and I now I am being charged for recurring fees of $450.00 per month, which I DID NOT SIGN UP FOR. Please do NOT WASTE YOUR TIME WITH THIS SHAM OF A BUSINESS
Avalara Inc
Date: 10/25/2022
Thank you for taking the time to share feedback as it brought it to our attention. We recognize your frustration.The experience you described is concerning, so upon receiving your review we investigated your account internally. It is uncustomary for Avalara to close customer accounts without explicit direction to do so. However we understand that members of our support team experienced repeated aggressive interactions with you. So as a result of our communication with you, our team made the decision to discontinue doing business with you.We apologize for any confusion during the cancellation process. We confirmed that you were refunded all charges, and there are no recurring fees associated with your account. We wish you and your business the best in the future.A. B.
Date: 10/27/2022
Wow, more misleading and erronieous information by Avalara. I warn anyone who would like to conduct business with them to read their reviews, most of which are terrible. I sure wish that I had taken the time to do so. Avalara's response is outrageous. The only aggressive behavior was by Avalara, as I was hung up on repeatedly because Avalara could not and would not tell me where I was in the process of my filings (remember for $450.00 and then asked for another $95.00 in which I have not been reimbursed and was in fact charged-I had to contact my credit card company to resolve-more of my time wasted). I normally would not take the time to contact the BBB but I have wasted so much of my time calling, emailing and when Avalara tried to charge my credit card a recurring $450.00 a month, I felt I needed to warn others.Review fromAj D
Date: 09/25/2022
1 starAj D
Date: 09/25/2022
Horrible customer service, do not do business with them. I asked for a refund, called numerous times and emailed and still have not heard back, even though they said they started a case. Their website is misleading and charge you and they do not do any work. I ended up having to do what I was charged for and this why I expect a refund.Avalara Inc
Date: 09/29/2022
Thank you for taking the time to bring your concern to our attention. We apologize that you've experienced challenges. We understand that your refund has since been processed and you have contacted regarding this update. Please follow up directly with any additional concerns. Thank you.Review fromCarl
Date: 09/07/2022
1 starCarl
Date: 09/07/2022
Waste of your time and money. They do nothing but send you bills and do not file your tax reports. Total Joke. They do nothing but report what I report to them. So why bother? I just report my sales and tax to the city. Why do I need to use Avalara? They charged me about $300 to join and then charged me about $30 a month for over a year and never once reported anything to anyone. Every report they send me is full of 00. when I ask them why they say I need to tell them the numbers so they can report it! What a joke. Just do it yourself and dont pay them as they want you to do all the work and then charge you. I call and ask for a manger 3 times. Nothing. I am going to challenge their fees with my credit card company. Do not believe what they tell you during the sales talk. They say they will take care of everything. No they do nothing but send you a bill and report zero income and tax.Avalara Inc
Date: 09/09/2022
****, thanks for taking the time to raise your concerns here, as well as on other review platforms. We apologize for the confusion you've experienced. We understand that while you received our reminders to log in and report revenue, you chose to file your revenue directly. Because we were unware that you had decided file yourself and no revenue was reported to us, we had been filing zero revenue on your behalf. Following your review, a member of our team reached out to explain this to you. We understand from that conversation you are already cancelled and plan to contest the charges. Should there be any other concerns we can assist with, please follow up with our team accordingly. We wish you and your business the best in the future.Carl
Date: 09/09/2022
An Avalara representative contacted me today. More waste of time. Everything is my fault and they are prefect and I must accpept pay that they keep all the money paid to them for doing nothing. They do Zero except to send bills. I am forced to contest their fees and charges with my credit card company as they misrepresented their service to me when the sales department talked me into using their service which is nothing but a bill in the mail. Fraud is what I have faced and they refuse to even provide one cent in compensation for an agreed resolution. I offered to settle with them if they would adjust my billing. NO! was the answer. OK, then I must proceed to challenge every bill and statement Avalara sent for doing nothing and misrepresenting their services.Review fromTony C
Date: 07/22/2022
1 starTony C
Date: 07/22/2022
Terrible company to deal with. **************** is non existent. Communication is always late and incomplete. People assigned to your account fail to reply to email in a timely fashion, if at all. Emails forwarded to sales or management are ignored entirely. I wish I had read these reviews prior to signing up which would have saved me great aggravation. If you read the reviews here and still hire them you are making a mistake.Avalara Inc
Date: 08/05/2022
****, thank you for taking the time to bring this to our attention and giving us the opportunity to address your concerns. We recognize that you experienced issues with our support team, and we apologize for the frustration that caused. Following your review, a member of our Customer Excellence team reached out to find a solution for you. We understand from that conversation you only wanted to move forward with cancelling our services. Since this exchange, we have processed your cancellation and submitted your refund, as well as credits for unpaid invoices. Should you have any further questions regarding this solution, please follow up with the CX representative directly. We wish you and your business the best in the future.Review fromVincent C
Date: 07/18/2022
1 starVincent C
Date: 07/18/2022
A few months ago I opened up a business through Legal Zoom, and received an email from Avalara to help with Tax License registration shortly after. I made a HUGE mistake paying them $400 dollars to help file my tax registrations for me. They are VERY hard to get a hold of, they do NOT have a technical support number you can call, and only communicate through email. I've been playing email tag with them to resolve a few questions that could have been resolved in 5 minutes with a phone call. DO NOT USE THEM. They are a scam, and you can do file the forms yourself for free.Avalara Inc
Date: 07/22/2022
*******, thank you for taking the time to share your experience with us. We aim to deliver our customers the best service possible, and were sorry for the frustrations you've experienced with our email support. We understand you felt a phone call would be easier and we apologize that option wasnt available to you at the time.Following your review, a member of our Customer Excellence team, *******, reached out to speak with you regarding your concerns. We understand from your conversation, you were hoping for a refund for your time. ******* followed up with her contact information so you could connect with her directly for updates. Our team remains committed to supporting you and your business.Review fromCarlos A
Date: 07/14/2022
1 starCarlos A
Date: 07/14/2022
At one time, Avalara's customer service was outstanding; BUT!!!! since a recent merger, their customer service has deteriorated to the point of outright neglect of the customer.---I recently canceled my service as I no longer am providing short-term rentals. I was sent an automatic email reply stating that I would soon be contacted which did not happen. Since my subscription was removed, I imagined everything had been taken care of---until the county tax collector notified me I was delinquent for two months for failing to file. As Avalara had not canceled the licenses they held by title, I was not able to file, nor even cancel the Avalara opened licenses. I contacted Avalara multiple times and received the same automatic reply email that someone would soon contact me---but no one ever did. Today I did receive a relayed message that the licenses will be canceled by the end of the month---WHY COULDN"T THEY HAVE JUST DONE THAT BEFORE MY FUSE WAS SET ALBLAZE---a simple email would have done itAvalara Inc
Date: 07/21/2022
******, thank you for taking the time to share your experience with us. We strive to offer the best service possible for our customers and the frustrations youve described are not what we want. We apologize that the cancellation process was not clearly expressed to you and we understand how it would be upsetting to discover your licenses were not canceled after believing it was handled. After receiving your review, we looked into your account to confirm your licenses are approved for cancellation at the end of the month. We recognize this confirmation was expected sooner, and we appreciate your patience as our team works to finalize your cancellation request. In the meantime, our team remains committed to supporting you in any way we can. We wish you and your business the best in the future.Review fromk. a.
Date: 06/30/2022
1 stark. a.
Date: 06/30/2022
I signed up to register for several jurisdictions. The system has a glitch and I processed a second request. Next thing you know I have two invoices for the same service. I sent a request to cancel the second invoice. No response. I then get a notice that the invoices will be automatically withdrawn from my bank - but no service was provided. I emailed again, no response. I have sent over 15 emails to the account manager, support and other agents. We are now 3 months into this request and all I get is something else I need to do to get money back from services they never provided and not to mention... they took money out my account without performing the invoiced services. I have starting the process of reporting their fraud.Avalara Inc
Date: 07/12/2022
Hi *****, thank you for taking the time to bring your concerns to our attention. We understand how unexpected costs would be upsetting, and we apologize for the frustrations you've experienced with support in trying to resolve your concerns.After receiving your review, we escalated your concerns internally and you were contacted by ********, a member of our Customer Excellence team. We understand you have since received confirmation that the cancellation is being processed and your refund has been approved. Should you have anymore questions, please follow up with ******** directly. Thank you for giving us the opportunity to solve this.k. a.
Date: 08/04/2022
It is unfortunate that it took this long to resolve BUT Avalara did resolve the issue. I was especially appreciative of the attention the Customer Excellence team provided, I noticed that shortly after our call they implemented suggestions that were provided. Avalara came through, and I give them credit for that. Thank you!
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