Reviews
This profile includes reviews for Avalara Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 34 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromChristy K
Date: 06/09/2023
1 starWe have been with Avalara for a year. The process has been terrible. The support is the worst I have ever experienced. Even when we paid for a support package, the support was terrible. Anytime there was an issue, I was told to open a support case. Most times, they would just respond with an article that I needed to read, so I could fix the issue myself. The most recent issue has been with a specific jurisdiction filing. The jurisdiction has stated that Avalara does not handle this particular issue correctly, and this resulted in my business incurring late penalties. I had worked with Avalara directly when setting up this specific return for this jurisdiction. I followed and approved the return as directed by Avalara. I shared all this with my account rep and in several support cases. My account rep never responded to me. The support cases just kept being closed, and I was told to handle the issue with the jurisdiction. It has been very frustrating. I was sent another article to read, and I told them the article does not align with what the jurisdiction states are the correct procedures. Again, I was told to just work with the jurisdiction, and the case was closed.
Avalara Inc
Date: 06/20/2023
Hi *******, thank you for bringing your concerns to our attention. We strive to offer the best service possible and we apologize for the frustrations youve described. Following your review, our team escalated your case to support leadership and we understand you have been in contact with them since. Our team remains committed to working towards a resolution, and we ask that you continue to follow up with the support managers directly.Review fromKyle G
Date: 04/03/2023
1 starI was an Avalara user for 3 years, and when it worked, it was great. Didn't think about sales tax at all. However, if anything need to be changed or there was an issue it became a part time job to try and communicate and resolve. All communication with the company is done thru a ticket system that leaves you feeling helpless and ignored. In order to get a resolution everything needed to be phrased and submitted perfectly, if you're not familiar with their process this is nearly impossible. After working with them for weeks to correct a mistake they made and getting no updates or communication back we finally decided to terminate our relationship.Avalara Inc
Date: 04/06/2023
Hi ****, thanks for taking the time to bring your concerns to our attention. We strive to offer the best service possible for our customers, and were sorry if we missed the **** in your case. After receiving your review, a member of our Customer Excellence team reached out to provide support. We understand you have already scheduled time with them to review your concerns. Our team remains committed to working towards a solution for you, and we ask that you continue working with the Customer Excellence Manager directly.Review fromAndrew W
Date: 01/05/2023
1 starVery disappointed with this company.I paid them $975 for a service to help with licensing, and they've only made the process much more difficult and drawn out. The service they were selling is expediting, which I paid for over 3 months ago. They've dropped the ball on numerous items, and I still haven't had my service completed.Avalara Inc
Date: 01/23/2023
****, thank you for bringing this to our attention and giving us the opportunity to assist. We sincerely apologize for the frustration youve experienced. Following your review, a member of our Customer Excellence team reached out to you with support. We understand you have been notified of the approved $975 refund for your Avalara License Filing fee. Our Customer Excellence team is committed to continue working to assist you with the questionnaire and provide updates. Please follow up with the representative directly.Review fromA. B.
Date: 10/14/2022
1 starBEWARE!!!!! DO NOT every sign up with Avalara. The company is unable to conduct business and this is a SCAM business. I have been lied to repeatedly, frustrated beyond belief for months now. I signed on w/avalara to research and provide licensing for my new business. They took my money and then some, and are still trying to charge my credit card. IT IS A SCAM. I was cancelled out of nowhere via email because my account manger was unable to tell me what was completed on my behalf and then I was hung up on. I received an email later stating my account was closed w/out my consent or my request to do so and I now I am being charged for recurring fees of $450.00 per month, which I DID NOT SIGN UP FOR. Please do NOT WASTE YOUR TIME WITH THIS SHAM OF A BUSINESSAvalara Inc
Date: 10/25/2022
Thank you for taking the time to share feedback as it brought it to our attention. We recognize your frustration.The experience you described is concerning, so upon receiving your review we investigated your account internally. It is uncustomary for Avalara to close customer accounts without explicit direction to do so. However we understand that members of our support team experienced repeated aggressive interactions with you. So as a result of our communication with you, our team made the decision to discontinue doing business with you.We apologize for any confusion during the cancellation process. We confirmed that you were refunded all charges, and there are no recurring fees associated with your account. We wish you and your business the best in the future.A. B.
Date: 10/27/2022
Wow, more misleading and erronieous information by Avalara. I warn anyone who would like to conduct business with them to read their reviews, most of which are terrible. I sure wish that I had taken the time to do so. Avalara's response is outrageous. The only aggressive behavior was by Avalara, as I was hung up on repeatedly because Avalara could not and would not tell me where I was in the process of my filings (remember for $450.00 and then asked for another $95.00 in which I have not been reimbursed and was in fact charged-I had to contact my credit card company to resolve-more of my time wasted). I normally would not take the time to contact the BBB but I have wasted so much of my time calling, emailing and when Avalara tried to charge my credit card a recurring $450.00 a month, I felt I needed to warn others.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.