Reviews

This profile includes reviews for Avalara Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Avalara Inc has 4 locations, listed below.

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  Avalara Inc

  906 Alaskan Way # 500 Seattle, WA 98104-1010

  
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  Avalara Inc

  6465 Greenwood Plaza Blvd Ste 200 Centennial, CO 80111-4910

  
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  Avalara Inc

  21 Robert Pitt Dr Ste 310 Monsey, NY 10952

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  Avalara, Inc.

  512 S Mangum St Ste 100 Durham, NC 27701

Review Details

• Review fromAndrew W

  Date: 01/05/2023

  1 star
  Very disappointed with this company.I paid them $975 for a service to help with licensing, and they've only made the process much more difficult and drawn out. The service they were selling is expediting, which I paid for over 3 months ago. They've dropped the ball on numerous items, and I still haven't had my service completed.
  

  Avalara Inc

  Date: 01/23/2023

  ****, thank you for bringing this to our attention and giving us the opportunity to assist. We sincerely apologize for the frustration youve experienced. Following your review, a member of our Customer Excellence team reached out to you with support. We understand you have been notified of the approved $975 refund for your Avalara License Filing fee. Our Customer Excellence team is committed to continue working to assist you with the questionnaire and provide updates. Please follow up with the representative directly.

• Review fromA. B.

  Date: 10/14/2022

  1 star
  BEWARE!!!!! DO NOT every sign up with Avalara. The company is unable to conduct business and this is a SCAM business. I have been lied to repeatedly, frustrated beyond belief for months now. I signed on w/avalara to research and provide licensing for my new business. They took my money and then some, and are still trying to charge my credit card. IT IS A SCAM. I was cancelled out of nowhere via email because my account manger was unable to tell me what was completed on my behalf and then I was hung up on. I received an email later stating my account was closed w/out my consent or my request to do so and I now I am being charged for recurring fees of $450.00 per month, which I DID NOT SIGN UP FOR. Please do NOT WASTE YOUR TIME WITH THIS SHAM OF A BUSINESS
  

  Avalara Inc

  Date: 10/25/2022

  Thank you for taking the time to share feedback as it brought it to our attention. We recognize your frustration.The experience you described is concerning, so upon receiving your review we investigated your account internally. It is uncustomary for Avalara to close customer accounts without explicit direction to do so. However we understand that members of our support team experienced repeated aggressive interactions with you. So as a result of our communication with you, our team made the decision to discontinue doing business with you.We apologize for any confusion during the cancellation process. We confirmed that you were refunded all charges, and there are no recurring fees associated with your account. We wish you and your business the best in the future.

  A. B.

  Date: 10/27/2022

  Wow, more misleading and erronieous information by Avalara. I warn anyone who would like to conduct business with them to read their reviews, most of which are terrible. I sure wish that I had taken the time to do so. Avalara's response is outrageous. The only aggressive behavior was by Avalara, as I was hung up on repeatedly because Avalara could not and would not tell me where I was in the process of my filings (remember for $450.00 and then asked for another $95.00 in which I have not been reimbursed and was in fact charged-I had to contact my credit card company to resolve-more of my time wasted). I normally would not take the time to contact the BBB but I have wasted so much of my time calling, emailing and when Avalara tried to charge my credit card a recurring $450.00 a month, I felt I needed to warn others.

• Review fromAj D

  Date: 09/25/2022

  1 star
  Horrible customer service, do not do business with them. I asked for a refund, called numerous times and emailed and still have not heard back, even though they said they started a case. Their website is misleading and charge you and they do not do any work. I ended up having to do what I was charged for and this why I expect a refund.
  

  Avalara Inc

  Date: 09/29/2022

  Thank you for taking the time to bring your concern to our attention. We apologize that you've experienced challenges. We understand that your refund has since been processed and you have contacted regarding this update. Please follow up directly with any additional concerns. Thank you.

• Review fromCarl

  Date: 09/07/2022

  1 star
  Waste of your time and money. They do nothing but send you bills and do not file your tax reports. Total Joke. They do nothing but report what I report to them. So why bother? I just report my sales and tax to the city. Why do I need to use Avalara? They charged me about $300 to join and then charged me about $30 a month for over a year and never once reported anything to anyone. Every report they send me is full of 00. when I ask them why they say I need to tell them the numbers so they can report it! What a joke. Just do it yourself and dont pay them as they want you to do all the work and then charge you. I call and ask for a manger 3 times. Nothing. I am going to challenge their fees with my credit card company. Do not believe what they tell you during the sales talk. They say they will take care of everything. No they do nothing but send you a bill and report zero income and tax.
  

  Avalara Inc

  Date: 09/09/2022

  ****, thanks for taking the time to raise your concerns here, as well as on other review platforms. We apologize for the confusion you've experienced. We understand that while you received our reminders to log in and report revenue, you chose to file your revenue directly. Because we were unware that you had decided file yourself and no revenue was reported to us, we had been filing zero revenue on your behalf. Following your review, a member of our team reached out to explain this to you. We understand from that conversation you are already cancelled and plan to contest the charges. Should there be any other concerns we can assist with, please follow up with our team accordingly. We wish you and your business the best in the future.

  Carl

  Date: 09/09/2022

  An Avalara representative contacted me today. More waste of time. Everything is my fault and they are prefect and I must accpept pay that they keep all the money paid to them for doing nothing. They do Zero except to send bills. I am forced to contest their fees and charges with my credit card company as they misrepresented their service to me when the sales department talked me into using their service which is nothing but a bill in the mail. Fraud is what I have faced and they refuse to even provide one cent in compensation for an agreed resolution. I offered to settle with them if they would adjust my billing. NO! was the answer. OK, then I must proceed to challenge every bill and statement Avalara sent for doing nothing and misrepresenting their services.