Reviews

This profile includes reviews for Avalara Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Avalara Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Avalara Inc

  906 Alaskan Way # 500 Seattle, WA 98104-1010

  
• 

  Avalara Inc

  21 Robert Pitt Dr Ste 310 Monsey, NY 10952

• 

  Avalara, Inc.

  512 S Mangum St Ste 100 Durham, NC 27701

• 

  Avalara Inc

  6465 Greenwood Plaza Blvd Ste 200 Centennial, CO 80111-4910

  

Review Details

• Review fromBeth H

  Date: 12/20/2023

  1 star
  TOTAL SCAM!!! We used Avalara to help with getting a Transaction Privilege Tax License for a new business we would be opening. I thought by paying $349 I would be getting a tangible license at the end of the process. After 3 weeks I received an email with a form filled out with the information I provided stating sign and mail to the appropriate address. Oh yeah I had to pay another $62.00 for the license. Before I go any further, the only reason I used Avalara was Legal Zoom recommends them on their website and we used them to register our business.After doing further research the form is free on a website which I could have fill out myself and sent it in. It would have only cost $62.00. I emailed Avalara and requested a refund which I was denied. I asked for a breakdown of the charges and I never received a reply. I am disputing it with my credit card company. I would never recommend this company for anything business related.
  

  Avalara Inc

  Date: 01/05/2024

  Hi ****, thank you for bringing this to our attention. We apologize if pricing expectations were not clearly expressed and we understand how unexpected costs would be upsetting. Wed like to learn more about your experience to avoid any recurrences, as well as provide you with an explanation of the charges. Please reach out to us at *************************************** to continue this conversation. 

• Review fromDee L

  Date: 12/20/2023

  1 star
  We've used Avalara for a few years and had nothing but problems. Billing is a NIGHTMARE. Every year I have billing issues. Trying to find someone to help is frustrating. Year after year they would bill me incorrectly, for returns and usage. The most recent hiccup is payments were remitted late incurring penalties and interest. They're telling me it's because the filing frequency was different, yet the state says that isn't the case at all.We once went months without collecting sales tax because the integration wasn't working and no one would take ownership. Finally, after being the squeaky wheel I managed to get someone who would take control and worked to get it resolved. IT still took another month or so.I have a feeling I will end up just having to pay the penalties as with each passing day interest is adding up.AVOID I'm moving to another company that costs more just to get away from Avalara. I've had as much as I can take in the 5 years we've used them.
  

  Avalara Inc

  Date: 12/21/2023

  ***, thank you for bringing these issues to our attention. While we understand the issue may have already been resolved, we want to apologize for the frustration and the time in which it took to get a solution. We want to ensure you don't run into any unexpected costs so we've escalated your concerns internally and you should expect to be contacted soon with continued support.

• Review fromnonee s

  Date: 11/20/2023

  1 star
  Avalara over-promisED and under-deliveVS!The sales person made it sound like onboarding was easy-************ would handle everything but that's just not the case. They provided the most basic support needed to onboard their software (quite literally a spreadsheet of steps to take) and when things went wrong they said the issue was "was part of YOUR set-up." In other words, it was our fault but inevitably required a software engineer to resolve. The only training we received was on how to use their tax research database but they provided that so early in the process that by time we went live I couldn't recall how to use it. I requested new training but never got it. They won't provide you with any tax advice. They'll refer you to the tax research database. Someone wrote something to the effect "they change account managers like gloves" and that's true in our case. And our case managerS have been useless in most situations & either referred me to the tax research database or instructed me to open a "case."And you better understand the tax requirements in any SST states you begin reporting in because they're not going to provide you with any help. And understand that they will try to get you to sign up because THEY get a discount for every state they file an SST return. I'll give you an example, in one particular SST state once we started filing tax returns we found out we needed to start filing a flat-rate "delivery" tax return as well - a separate tax return Avalara did not tell us about but was happy to begin filing for us (for an additional fee). If you employee Avalara for tax reporting just understand that all they want to do is tap into your accounting system and consolidate your numbers so they can report your returns. Do NOT expect them to provide you any level of support other than the very basic needed and do NOT count on them to be tax experts - they are not tax exports, they are tax software experts capable of automating returns.
  

  Avalara Inc

  Date: 11/21/2023

  Hi ********, thank you for taking the time to bring your concerns to us. We apologize for the frustration you've experienced with getting the software set up. We aim to provide the best support possible, and the concerns you've described here are not what we want. We'd like the opportunity to provide a better experience, please contact us at *************************************** so we can begin working towards a resolution.

• Review fromIryna S

  Date: 10/25/2023

  1 star
  The worst customer service! They change account managers like gloves. Noone knows what is happening with the account, impossible to get in touch with anyone in customer service. We have a case open for a month! Still not resolved! Frustrating! Waste of time and money!
  

  Avalara Inc

  Date: 10/31/2023

  *****, thank you for taking the time to write about your experience using Avalara. We strive to offer the best service possible and the frustrations youve described are not what we want. We've escalated your concerns internally and you should expect to be contacted soon.

• Review fromKaren S

  Date: 10/16/2023

  1 star
  I signed up for the business license service. It was advertised as less than **** days. It's now being estimated that it will take almost 20 days (possibly more)! Because of this, I will likely have to file for the licenses myself, and will need to know the status of each license. However, they have REALLY terrible customer service: I've called close to 15 times (as well as sent chat messages and emails) and they only answered once (it was their sales ***** of course). They ended up giving me the same number I'd been calling before (and getting no response even though I left messages). The cost of the services is $499. I uploaded my information 11 days ago and have no idea as to the progress of each license. This is an issue because I will now have to apply for some of them on my own, due to critical business time constraints, and I have no idea which ones they many have already submitted on my behalf (if any). Stay away from this service. Even if you get a refund, you will have already wasted one of your most valuable resources as a business...time.
  

  Avalara Inc

  Date: 11/06/2023

  *****, thank you for bringing this to our attention. We strive to offer the best service possible for our customers and the frustrations youve described are not what we want. Please reach out to us at *************************************** so we can provide expedited support.

• Review fromTA D

  Date: 09/14/2023

  1 star
  Save yourself money and aggravation! The onboarding was a nightmare and never setup correctly. Support is a joke, 1st contact is clueless on basics and will escalate.which means more waiting. Next level is slightly better but will need to escalate to a developer..more waiting. **************** was down right rude. There are other solutions out there, please do your research!
  

  Avalara Inc

  Date: 09/18/2023

  Thank you for bringing this to our attention. Were sorry to read youve experienced challenges in the implementation process, we understand its been frustrating, and wed like to address your concerns. Please reach out to us at *************************************** so we can learn more about your experience and work towards a solution for you.

• Review fromAlex T

  Date: 07/30/2023

  1 star
  I was going through ************* on-boarding and Avalara offer was served up. The offer started that based on my answers there are 6 certifications that I will need to file and it costs $99. Figured that $16 per certification might be worth it. Once I purchased the offer, it said that I have only 1 certification and it is annual taxes, which is not really a certification and my registered agent will do it, which I already paid for separately. To summarize, this business misrepresent offers, scams people out of their money and will not refund the money.
  

  Avalara Inc

  Date: 07/31/2023

  Hi ****, thank you for bringing this to our attention. We apologize for the frustration you're experiencing, and we'd like to help. Please reach out to our team at *************************************** so we can learn more and work with our partner to support.

• Review fromMelissa W

  Date: 06/28/2023

  1 star
  They are terrible. For $399 I ordered my ** seller's license from them to save me the hassle of the red tape. 4 weeks later, all they have done is told me to communicate with the state by answering emails that have never arrived, redirected me to other phone numbers and customer service chats, put me on hold, send me to voicemail. They were recommended through Legal Zoom. Do not give these people any money.
  

  Avalara Inc

  Date: 07/11/2023

  Hi *******, thank you for taking the time to bring this to our attention. We strive to offer the best service possible and the frustrations youve described are not what we want. We understand that our Licensing Specialist received the correct login information on 6/29/23 and completed the sellers permit registration and local business license on the same day. The confirmation was emailed to you, and our team remains committed to supporting you. Please follow up with the Licensing Specialist directly if you have any questions.

• Review fromChristy K

  Date: 06/09/2023

  1 star
  We have been with Avalara for a year. The process has been terrible. The support is the worst I have ever experienced. Even when we paid for a support package, the support was terrible. Anytime there was an issue, I was told to open a support case. Most times, they would just respond with an article that I needed to read, so I could fix the issue myself. The most recent issue has been with a specific jurisdiction filing. The jurisdiction has stated that Avalara does not handle this particular issue correctly, and this resulted in my business incurring late penalties. I had worked with Avalara directly when setting up this specific return for this jurisdiction. I followed and approved the return as directed by Avalara. I shared all this with my account rep and in several support cases. My account rep never responded to me. The support cases just kept being closed, and I was told to handle the issue with the jurisdiction. It has been very frustrating. I was sent another article to read, and I told them the article does not align with what the jurisdiction states are the correct procedures. Again, I was told to just work with the jurisdiction, and the case was closed.
  

  Avalara Inc

  Date: 06/20/2023

  Hi *******, thank you for bringing your concerns to our attention. We strive to offer the best service possible and we apologize for the frustrations youve described. Following your review, our team escalated your case to support leadership and we understand you have been in contact with them since. Our team remains committed to working towards a resolution, and we ask that you continue to follow up with the support managers directly.

• Review fromKyle G

  Date: 04/03/2023

  1 star
  I was an Avalara user for 3 years, and when it worked, it was great. Didn't think about sales tax at all. However, if anything need to be changed or there was an issue it became a part time job to try and communicate and resolve. All communication with the company is done thru a ticket system that leaves you feeling helpless and ignored. In order to get a resolution everything needed to be phrased and submitted perfectly, if you're not familiar with their process this is nearly impossible. After working with them for weeks to correct a mistake they made and getting no updates or communication back we finally decided to terminate our relationship.
  

  Avalara Inc

  Date: 04/06/2023

  Hi ****, thanks for taking the time to bring your concerns to our attention. We strive to offer the best service possible for our customers, and were sorry if we missed the **** in your case. After receiving your review, a member of our Customer Excellence team reached out to provide support. We understand you have already scheduled time with them to review your concerns. Our team remains committed to working towards a solution for you, and we ask that you continue working with the Customer Excellence Manager directly.